{"metadata":{"transaction_key":"deprecated","request_id":"019f4aee-4da7-7161-ae24-f5611f11e916","sha256":"a6afa09ff90051dde7332b205b10bab0a96398f00bc902daae3d5fa6d5c3c8a8","created":"2026-07-10T07:29:20.186Z","duration":10.799937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Lotto. I can't answer the phone right now. If you would leave your name and why you're calling, I will get back to you as soon as I can. Thank you.","confidence":0.9980469,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.99121094,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08542460203170776},{"word":"this","start":0.39999998,"end":0.72,"confidence":0.6333008,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06792117655277252},{"word":"is","start":0.72,"end":1.04,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08848512172698975},{"word":"lotto","start":1.04,"end":1.36,"confidence":0.7288411,"punctuated_word":"Lotto.","sentiment":"neutral","sentiment_score":0.060059648007154465},{"word":"i","start":1.36,"end":1.4399999,"confidence":0.4284668,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2521169185638428},{"word":"can't","start":1.4399999,"end":1.68,"confidence":0.97680664,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.38236427307128906},{"word":"answer","start":1.68,"end":1.92,"confidence":0.29125977,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.4755594730377197},{"word":"the","start":1.92,"end":2.08,"confidence":0.9892578,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4823940992355346},{"word":"phone","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5027714967727661},{"word":"right","start":2.24,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4352971613407135},{"word":"now","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.40453290939331055},{"word":"if","start":2.56,"end":2.72,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2342189699411392},{"word":"you","start":2.72,"end":2.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1950594931840897},{"word":"would","start":2.8,"end":2.96,"confidence":0.9873047,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16144466400146484},{"word":"leave","start":2.96,"end":3.28,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.12512412667274475},{"word":"your","start":3.28,"end":3.78,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16327831149101257},{"word":"name","start":4.3199997,"end":4.64,"confidence":0.9770508,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.24491743743419647},{"word":"and","start":4.64,"end":4.88,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17221024632453918},{"word":"why","start":4.88,"end":5.12,"confidence":0.9604492,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1858461946249008},{"word":"you're","start":5.12,"end":5.2799997,"confidence":0.99609375,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.237635537981987},{"word":"calling","start":5.2799997,"end":5.68,"confidence":0.9304199,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.22801510989665985},{"word":"i","start":5.68,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09289911389350893},{"word":"will","start":5.8399997,"end":6.08,"confidence":0.97265625,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.09662698209285736},{"word":"get","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.14180147647857666},{"word":"back","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1766165792942047},{"word":"to","start":6.3999996,"end":6.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18820559978485107},{"word":"you","start":6.48,"end":6.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.120978444814682},{"word":"as","start":6.56,"end":6.72,"confidence":0.9873047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1042012870311737},{"word":"soon","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1394934058189392},{"word":"as","start":6.96,"end":7.04,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1401231586933136},{"word":"i","start":7.04,"end":7.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04721978306770325},{"word":"can","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.06062479317188263},{"word":"thank","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5619519948959351},{"word":"you","start":7.52,"end":8.02,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3635047376155853}],"paragraphs":{"transcript":"\nHi. This is Lotto. I can't answer the phone right now. If you would leave your name and why you're calling, I will get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.08542460203170776},{"text":"This is Lotto.","start":0.39999998,"end":1.36,"sentiment":"neutral","sentiment_score":0.07215531542897224},{"text":"I can't answer the phone right now.","start":1.36,"end":2.56,"sentiment":"negative","sentiment_score":-0.41929090448788237},{"text":"If you would leave your name and why you're calling, I will get back to you as soon as I can.","start":2.56,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.15507336741402036},{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.4627283662557602}],"sentiment":"neutral","sentiment_score":-0.1460067578317488,"num_words":34,"start":0.16,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Lotto. I can't answer the phone right now. If you would leave your name and why you're calling, I will get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.08542460203170776},{"text":"This is Lotto.","start":0.39999998,"end":1.36,"sentiment":"neutral","sentiment_score":0.07215531542897224},{"text":"I can't answer the phone right now.","start":1.36,"end":2.56,"sentiment":"negative","sentiment_score":-0.41929090448788237},{"text":"If you would leave your name and why you're calling, I will get back to you as soon as I can.","start":2.56,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.15507336741402036},{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.4627283662557602}],"sentiment":"neutral","sentiment_score":-0.1460067578317488,"channel":1,"num_words":34,"start":0.16,"end":8.02}]},"summary":{"result":"success","short":"Hi. This is Lotto. I can't answer the phone right now. If you would leave your name and why you're calling, I will get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":32,"end_word":33,"intents":[{"intent":"Request call back","confidence_score":0.18012895}]}]},"sentiments":{"segments":[{"text":"Hi. This is Lotto.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0724906325340271},{"text":"I can't answer the phone right now.","start_word":4,"end_word":10,"sentiment":"negative","sentiment_score":-0.41042977571487427},{"text":"If you would leave your name and why you're calling, I will get back to you as soon as I can.","start_word":11,"end_word":31,"sentiment":"neutral","sentiment_score":-0.16081805527210236},{"text":"Thank you.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.5518009662628174}],"average":{"sentiment":"neutral","sentiment_score":-0.13248693678114148}}}}