{"metadata":{"transaction_key":"deprecated","request_id":"01a1135d-55e0-7640-8c12-3a629c93501e","sha256":"cae24df48bf4880fd44e7e051d8121b8119298a1e10a703d469e6c116df40e62","created":"2026-10-06T22:37:27.863Z","duration":32.543938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":66,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":69},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Sanish. This is Hartel. We're calling to provide you support to get connected the router so you can use the service. Please get in touch. 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Sanish. This is Hartel. We're calling to provide you support to get connected the router so you can use the service. Please get in touch. Give us a call at your earliest convenience, and we are ready to help you.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi, Sanish.","start":11.759999,"end":12.74,"sentiment":"neutral","sentiment_score":0.3028111159801483},{"text":"This is Hartel.","start":12.88,"end":13.94,"sentiment":"neutral","sentiment_score":0.2399271527926127},{"text":"We're calling to provide you support to get connected the router so you can use the service.","start":14.915,"end":21.974998,"sentiment":"positive","sentiment_score":0.3729166099253823},{"text":"Please get in touch.","start":23.075,"end":24.595,"sentiment":"neutral","sentiment_score":0.3162905424833298},{"text":"Give us a call at your earliest convenience, and we are ready to help you.","start":24.595,"end":29.928938,"sentiment":"positive","sentiment_score":0.48421017328898114}],"sentiment":"positive","sentiment_score":0.39495855678872366,"num_words":41,"start":11.759999,"end":29.928938},{"sentences":[{"text":"Thank you.","start":29.928938,"end":30.668938,"sentiment":"positive","sentiment_score":0.6321001797914505}],"sentiment":"positive","sentiment_score":0.6321001797914505,"num_words":2,"start":29.928938,"end":30.668938}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0420474673.","confidence":1.0,"words":[{"word":"you","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03159058839082718},{"word":"have","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01564824767410755},{"word":"reached","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.021828843280673027},{"word":"the","start":1.8399999,"end":2.0,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012875228188931942},{"word":"message","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.01088988035917282},{"word":"bank","start":2.32,"end":2.56,"confidence":0.99121094,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.008351530879735947},{"word":"of","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01574690081179142},{"word":"0420474673","start":3.28,"end":9.139999,"confidence":0.9996582,"punctuated_word":"0420474673.","sentiment":"neutral","sentiment_score":0.0018096215790137649}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0420474673.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":1.04,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.014390199750778265}],"sentiment":"neutral","sentiment_score":-0.014390199750778265,"num_words":8,"start":1.04,"end":9.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0420474673.\n\nChannel 0: Hi, Sanish. This is Hartel. We're calling to provide you support to get connected the router so you can use the service. Please get in touch. Give us a call at your earliest convenience, and we are ready to help you.\n\nThank you.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":1.04,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.014390199750778265}],"sentiment":"neutral","sentiment_score":-0.014390199750778265,"channel":1,"num_words":8,"start":1.04,"end":9.139999},{"sentences":[{"text":"Hi, Sanish.","start":11.759999,"end":12.74,"sentiment":"neutral","sentiment_score":0.3028111159801483},{"text":"This is Hartel.","start":12.88,"end":13.94,"sentiment":"neutral","sentiment_score":0.2399271527926127},{"text":"We're calling to provide you support to get connected the router so you can use the service.","start":14.915,"end":21.974998,"sentiment":"positive","sentiment_score":0.3729166099253823},{"text":"Please get in touch.","start":23.075,"end":24.595,"sentiment":"neutral","sentiment_score":0.3162905424833298},{"text":"Give us a call at your earliest convenience, and we are ready to help you.","start":24.595,"end":29.928938,"sentiment":"positive","sentiment_score":0.48421017328898114}],"sentiment":"positive","sentiment_score":0.39495855678872366,"channel":0,"num_words":41,"start":11.759999,"end":29.928938},{"sentences":[{"text":"Thank you.","start":29.928938,"end":30.668938,"sentiment":"positive","sentiment_score":0.6321001797914505}],"sentiment":"positive","sentiment_score":0.6321001797914505,"channel":0,"num_words":2,"start":29.928938,"end":30.668938}]},"summary":{"result":"success","short":"An agent from dataset bank of synless $20474673 left a message for Sanish, asking him to call back as soon as possible to get connected to the router so he can use the service. The agent urges Sanish to get in touch as soon as possible."},"intents":{"segments":[{"text":"Give us a call at your earliest convenience, and we are ready to help you. Thank you.","start_word":34,"end_word":50,"intents":[{"intent":"Give a call","confidence_score":0.012551761}]},{"text":"Thank you.","start_word":49,"end_word":50,"intents":[{"intent":"Provide support","confidence_score":0.44831267},{"intent":"Connect router","confidence_score":0.3239799}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0420474673. Hi, Sanish. 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