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This is Hannah. Yeah. I'll check with her first. Yeah.\n\nYeah. Yeah. Craig who? Sorry? Oh, I'll pop you through.\n\nJust a moment. Hello, and welcome to Rafa. Please choose from the following options. To speak with our accounts team, press 1. For recruitment, press 2.\n\nFor Rafa memberships, press 3. For learning and development, press 4. For payroll, press 5. To speak with an operator, press 0. It's My All Passion health support.\n\nNancy speaking. Hello? I don't think it works with us anymore. Who's calling? Is my my house?\n\nYes. What what's his last name? Burkett? Yeah. Yeah.\n\nHe's not working with Rafa anymore. No worries then. No worries. Thank you. 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This is Hannah.\n\nChannel 0: Oh, hi, Hannah. Good day. Hannah,\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: I'll check\n\nChannel 0: trying\n\nChannel 1: with\n\nChannel 0: to\n\nChannel 1: her\n\nChannel 0: get\n\nChannel 1: first.\n\nChannel 0: a hold of Craig Burkett.\n\nChannel 1: Yeah. Yeah. Yeah. Craig who? Sorry?\n\nChannel 0: I'm trying to get a hold of Craig from the IT department.\n\nChannel 1: Oh, I'll pop you through. Just a moment.\n\nChannel 0: Thank you.\n\nChannel 1: Hello, and welcome to Rafa. Please choose from the following options. To speak with our accounts team, press 1. For recruitment, press 2. For Rafa memberships, press 3.\n\nFor learning and development, press 4. For payroll, press 5. To speak with an operator, press 0. It's My All Passion health support. Nancy speaking.\n\nChannel 0: Oh, yes. Hi.\n\nChannel 1: Hello?\n\nChannel 0: Good day. Yeah. I was actually trying to get ahold of Craig Burkett in the IT department.\n\nChannel 1: I don't think it works with us anymore. Who's calling? Is my my house?\n\nChannel 0: Oh, yeah. I'm Andrew. I represent Vigilance AI. So Craig isn't in the company anymore?\n\nChannel 1: Yes. What what's his last name? Burkett?\n\nChannel 0: B u r k e p t, Birken.\n\nChannel 1: Yeah. Yeah. He's not working with Rafa anymore.\n\nChannel 0: Oh, alright. Well, thank you for the detail. Thank you for your assistance. You take care.\n\nChannel 1: No worries then. No worries. Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Meadow Springs.","start":0.24,"end":0.88,"sentiment":"neutral","sentiment_score":0.007991860155016184},{"text":"This is Hannah.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.012235326071580252}],"sentiment":"neutral","sentiment_score":0.010537939704954624,"channel":1,"num_words":5,"start":0.24,"end":1.6999999},{"sentences":[{"text":"Oh, hi, Hannah.","start":2.8799999,"end":3.86,"sentiment":"neutral","sentiment_score":0.14645577470461527},{"text":"Good 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Rafa.","start":27.404999,"end":29.185001,"sentiment":"neutral","sentiment_score":0.19001112431287764},{"text":"Please choose from the following options.","start":30.07,"end":32.09,"sentiment":"neutral","sentiment_score":0.09097980335354805},{"text":"To speak with our accounts team, press 1.","start":33.03,"end":35.93,"sentiment":"neutral","sentiment_score":0.053142248187214136},{"text":"For recruitment, press 2.","start":36.63,"end":38.65,"sentiment":"neutral","sentiment_score":0.04920043237507343},{"text":"For Rafa memberships, press 3.","start":39.35,"end":41.69,"sentiment":"neutral","sentiment_score":0.057621677219867704}],"sentiment":"neutral","sentiment_score":0.0859279479565365,"channel":1,"num_words":28,"start":27.404999,"end":41.69},{"sentences":[{"text":"For learning and development, press 4.","start":42.435,"end":45.015003,"sentiment":"neutral","sentiment_score":0.0448361070205768},{"text":"For payroll, press 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yes.","start":74.905,"end":75.465004,"sentiment":"neutral","sentiment_score":0.018152017146348953},{"text":"Hi.","start":75.465004,"end":75.865,"sentiment":"neutral","sentiment_score":0.03993615508079529}],"sentiment":"neutral","sentiment_score":0.025413396457831066,"channel":0,"num_words":3,"start":74.905,"end":75.865},{"sentences":[{"text":"Hello?","start":75.605,"end":76.105,"sentiment":"neutral","sentiment_score":0.03724418580532074}],"sentiment":"neutral","sentiment_score":0.03724418580532074,"channel":1,"num_words":1,"start":75.605,"end":76.105},{"sentences":[{"text":"Good day.","start":75.865,"end":76.605,"sentiment":"neutral","sentiment_score":0.11402471736073494},{"text":"Yeah.","start":77.625,"end":78.025,"sentiment":"neutral","sentiment_score":0.00811973586678505},{"text":"I was actually trying to get ahold of Craig Burkett in the IT 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you.","start":122.420006,"end":122.98,"sentiment":"neutral","sentiment_score":0.25037169456481934},{"text":"Bye.","start":122.98,"end":123.48,"sentiment":"neutral","sentiment_score":0.16358961164951324}],"sentiment":"neutral","sentiment_score":0.14832547213882208,"channel":1,"num_words":8,"start":121.14,"end":123.48},{"sentences":[{"text":"Bye.","start":124.44,"end":124.631935,"sentiment":"neutral","sentiment_score":0.08330905437469482}],"sentiment":"neutral","sentiment_score":0.08330905437469482,"channel":0,"num_words":1,"start":124.44,"end":124.631935}]},"summary":{"result":"success","short":"The customer is trying to get in touch with Craig Burkett in the IT department but is directed to Nancy instead. Nancy informs the customer that Craig is no longer with the company and offers assistance. The customer thanks Nancy and ends the call."},"intents":{"segments":[{"text":"a hold of Craig Burkett.","start_word":21,"end_word":25,"intents":[{"intent":"Get a hold of craig burkett","confidence_score":0.14271823},{"intent":"Speak with craig burkett","confidence_score":0.019244028}]}]},"sentiments":{"segments":[{"text":"Meadow Springs. This is Hannah. Oh, hi, Hannah.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.07338935881853104},{"text":"Good day.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.3527102470397949},{"text":"Hannah, Yeah. I'm I'll check trying with to her get first. a hold of Craig Burkett. Yeah. Yeah. Yeah. Craig who? Sorry? I'm trying to get a hold of Craig from the IT department. Oh, I'll pop you through. Just a moment. Thank you. Hello, and welcome to Rafa. Please choose from the following options. To speak with our accounts team, press 1. For recruitment, press 2. For Rafa memberships, press 3. For learning and development, press 4. For payroll, press 5. To speak with an operator, press 0. It's My All Passion health support. Nancy speaking. Oh, yes. Hi. Hello? Good day. Yeah. I was actually trying to get ahold of Craig Burkett in the IT department. I don't think it works with us anymore. Who's calling? Is my my house? Oh, yeah. I'm Andrew. I represent Vigilance AI. So Craig isn't in the company anymore? Yes. What what's his last name? Burkett? B u r k e p t, Birken. Yeah. Yeah. He's not working with Rafa anymore. Oh, alright. Well, thank you for the detail.","start_word":10,"end_word":187,"sentiment":"neutral","sentiment_score":0.0030071802902966738},{"text":"Thank you for your assistance.","start_word":188,"end_word":192,"sentiment":"positive","sentiment_score":0.45868366956710815},{"text":"You take care. No worries then. No worries. Thank you. Bye. Bye.","start_word":193,"end_word":204,"sentiment":"neutral","sentiment_score":0.17763565480709076}],"average":{"sentiment":"neutral","sentiment_score":0.02852339759422611}}}}