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Yeah. Yeah. Yeah. Yeah. So I just spoke to one of your reps. And, yeah, I was just gonna confirm the existing modem that I have and whether it supports the VDSL or not. So I just have a chat, and he he provided me an after hours number. So I'm gonna go home, check the modem, and then get back to you guys too. And then once it's done, we can finalize the, you know, the connection. I did. I did receive your email. Thank you for that. Yeah. I'm sorry. Yeah. I'm just because I'm moving, I'm just finalizing a lot of things. So I missed your call. So but hopefully, we can set up this connection ASAP. Okay. Okay. No worries. Will do. Thank you. 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Yeah. Yeah. Yeah. Yeah.\n\nSo I just spoke to one of your reps. And, yeah, I was just gonna confirm the existing modem that I have and whether it supports the VDSL or not. So I just have a chat, and he he provided me an after hours number. So I'm gonna go home, check the modem, and then get back to you guys too. And then once it's done, we can finalize the, you know, the connection.\n\nI did. I did receive your email. Thank you for that. Yeah. I'm sorry.\n\nYeah. I'm just because I'm moving, I'm just finalizing a lot of things. So I missed your call. So but hopefully, we can set up this connection ASAP. Okay.\n\nOkay. No worries. Will do. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.02425996959209442},{"text":"Yeah.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.16482692956924438},{"text":"Yeah.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.14293822646141052},{"text":"Yeah.","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.1021820828318596},{"text":"Yeah.","start":8.88,"end":9.12,"sentiment":"neutral","sentiment_score":0.09769199788570404}],"sentiment":"neutral","sentiment_score":0.10637984126806259,"num_words":5,"start":1.76,"end":9.12},{"sentences":[{"text":"So I just spoke to one of your reps.","start":9.12,"end":11.54,"sentiment":"neutral","sentiment_score":0.096879995531506},{"text":"And, yeah, I was just gonna confirm the existing modem that I have and whether it supports the VDSL or not.","start":12.08,"end":20.064999,"sentiment":"neutral","sentiment_score":0.08587639832070895},{"text":"So I just have a chat, and he he provided me an after hours number.","start":20.064999,"end":23.285,"sentiment":"neutral","sentiment_score":0.12140118777751922},{"text":"So I'm gonna go home, check the modem, and then get back to you guys too.","start":23.505,"end":26.945,"sentiment":"neutral","sentiment_score":0.11595003306865692},{"text":"And then once it's done, we can finalize the, you know, the connection.","start":26.945,"end":32.82,"sentiment":"neutral","sentiment_score":0.11533323560769741}],"sentiment":"neutral","sentiment_score":0.10609290179972714,"num_words":74,"start":9.12,"end":32.82},{"sentences":[{"text":"I did.","start":36.96,"end":37.28,"sentiment":"neutral","sentiment_score":0.12335272878408432},{"text":"I did receive your email.","start":37.28,"end":38.48,"sentiment":"neutral","sentiment_score":0.1292503759264946},{"text":"Thank you for that.","start":38.48,"end":39.28,"sentiment":"positive","sentiment_score":0.48626431822776794},{"text":"Yeah.","start":39.28,"end":39.78,"sentiment":"neutral","sentiment_score":0.14462360739707947},{"text":"I'm sorry.","start":40.0,"end":40.4,"sentiment":"neutral","sentiment_score":-0.012644590518902987}],"sentiment":"neutral","sentiment_score":0.2112392168907848,"num_words":14,"start":36.96,"end":40.4},{"sentences":[{"text":"Yeah.","start":40.4,"end":40.64,"sentiment":"neutral","sentiment_score":0.01631743274629116},{"text":"I'm just because I'm moving, I'm just finalizing a lot of things.","start":40.64,"end":43.455,"sentiment":"neutral","sentiment_score":0.016884364342937868},{"text":"So I missed your call.","start":43.535004,"end":44.835003,"sentiment":"neutral","sentiment_score":-0.012488990277051925},{"text":"So but hopefully, we can set up this connection ASAP.","start":45.055,"end":47.875,"sentiment":"neutral","sentiment_score":0.17174177095294},{"text":"Okay.","start":55.068935,"end":55.468937,"sentiment":"neutral","sentiment_score":-0.011143654584884644}],"sentiment":"neutral","sentiment_score":0.06423306580761383,"num_words":29,"start":40.4,"end":55.468937},{"sentences":[{"text":"Okay.","start":55.468937,"end":55.788937,"sentiment":"neutral","sentiment_score":0.060993045568466187},{"text":"No worries.","start":55.788937,"end":56.348938,"sentiment":"neutral","sentiment_score":0.12302801758050919},{"text":"Will do.","start":56.348938,"end":57.008934,"sentiment":"neutral","sentiment_score":0.21783173829317093},{"text":"Thank you.","start":57.148937,"end":57.888935,"sentiment":"positive","sentiment_score":0.4647110402584076},{"text":"Bye.","start":58.908936,"end":59.408936,"sentiment":"positive","sentiment_score":0.464150607585907}],"sentiment":"neutral","sentiment_score":0.2670356556773186,"num_words":8,"start":55.468937,"end":59.408936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. This is Maureen\n\nChannel 1: Yeah.\n\nChannel 0: from Airtel tech support.\n\nChannel 1: Yeah.\n\nChannel 0: To arrive at mister Kiloballagoya.\n\nChannel 1: Yeah. Yeah. So I just spoke to one of your reps. And,\n\nChannel 0: Mhmm.\n\nChannel 1: yeah, I was just gonna confirm the existing modem that I have and whether it supports the VDSL or not. So I just have a chat, and he he provided me an after hours number. So I'm gonna go home, check the modem, and then get back to you guys too. And then once it's done, we can finalize the, you know, the connection.\n\nChannel 0: Okay. Sure. Have you also received our email instruction?\n\nChannel 1: I did. I did receive your email.\n\nChannel 0: Okay.\n\nChannel 1: Thank you for that. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I'm sorry. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I'm just because I'm moving, I'm just finalizing a lot of things. So I missed your call. So but hopefully, we can set up this connection ASAP.\n\nChannel 0: Yeah. Sure. If you run into any issues, just give us a callback. Or if your router is not compatible\n\nChannel 1: Okay. Okay. No worries.\n\nChannel 0: yeah.\n\nChannel 1: Will do.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.02425996959209442}],"sentiment":"neutral","sentiment_score":0.02425996959209442,"channel":1,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.0920698344707489},{"text":"Good afternoon.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.30666814744472504},{"text":"This is 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She confirms that she received an email and provides an after-hours number for the customer to call back. She apologizes for missing the call and assures the customer that they can call back if they have any issues."},"intents":{"segments":[{"text":"yeah, I was just gonna confirm the existing modem that I have and whether it supports the VDSL or not. So I just have a chat, and he he provided me an after hours number. So I'm gonna go home, check the modem, and then get back to you guys too. And then once it's done, we can finalize the, you know, the connection. Okay.","start_word":31,"end_word":95,"intents":[{"intent":"Confirm modem support","confidence_score":0.4845064}]},{"text":"And then once it's done, we can finalize the, you know, the connection. Okay. Sure.","start_word":82,"end_word":96,"intents":[{"intent":"Finalize connection","confidence_score":0.62469584}]},{"text":"If you run into any issues, just give us a callback. Or if your router is not compatible Okay. Okay.","start_word":151,"end_word":170,"intents":[{"intent":"Complete callback","confidence_score":0.00046173125}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. This is Maureen Yeah. from Airtel tech support. Yeah. To arrive at mister Kiloballagoya. Yeah. Yeah. So I just spoke to one of your reps. And, Mhmm. yeah, I was just gonna confirm the existing modem that I have and whether it supports the VDSL or not. So I just have a chat, and he he provided me an after hours number. So I'm gonna go home, check the modem, and then get back to you guys too. And then once it's done, we can finalize the, you know, the connection. Okay. Sure. Have you also received our email instruction? I did. I did receive your email. Okay.","start_word":0,"end_word":111,"sentiment":"neutral","sentiment_score":0.11640314012765884},{"text":"Thank you for that.","start_word":112,"end_word":115,"sentiment":"positive","sentiment_score":0.4726126790046692},{"text":"Yeah. Yeah. I'm sorry. Yeah. Okay. I'm just because I'm moving, I'm just finalizing a lot of things. So I missed your call. So but hopefully, we can set up this connection ASAP. Yeah. Sure. If you run into any issues, just give us a callback. Or if your router is not compatible Okay. Okay. No worries. yeah. Will do. Okay.","start_word":116,"end_word":176,"sentiment":"neutral","sentiment_score":0.018942657858133316},{"text":"Thank you. Bye. Have a great Bye.","start_word":177,"end_word":183,"sentiment":"positive","sentiment_score":0.47916179895401},{"text":"day.","start_word":184,"end_word":184,"sentiment":"neutral","sentiment_score":0.29822126030921936}],"average":{"sentiment":"neutral","sentiment_score":0.10824449687984818}}}}