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Oh, hi. Yes, Craig. This is Andrew from Vigilance AI. Hoping I've been talking a bad time.\n\nRight? Vigilance AI. We're I I don't know if you still remember. We're an AI MDR platform, and we sent you an email before because we have spoken a few months ago. And I'm I'm just calling to follow-up and see if now might be a better time to schedule a quick demo.\n\nOh, yes. Certainly, Craig. I can send it to you right after this. So is that is that still craig@atcivicpoint,pod.c2.au? Oh.\n\nOh, jeez. I see. Yeah. You know, I really that I I really appreciate the information. Yeah.\n\nI might have this mixed up, but yeah. So sorry to disturb you. Right? Well, you have a great day. Yep.\n\nTake care. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello. Craig speaking. I'm sorry. I I I didn't understand what you just said. It's Andrew from where? Yeah. No. Not not not not this week, Andrew. Unfortunately, I've got I'm I'm chock a block. She shoot me shoot me another email, and and we'll we'll have a look together and find a a suitable time. And might be might be better to do it with somebody else as well other than me, but I'd appreciate that. You you still have my email address? No. No. So it's not Citipointe. So if you're looking for Craig at Citipointe, that's a different Craig. So that that's that's Craig Heppelwhite, who's the head of IT at Citipointe. This is not this is not Citipointe. No no worries, Angel. Thank you. You too. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello.\n\nCraig speaking. I'm sorry. I I I didn't understand what you just said. It's Andrew from where? Yeah.\n\nNo. Not not not not this week, Andrew. Unfortunately, I've got I'm I'm chock a block. She shoot me shoot me another email, and and we'll we'll have a look together and find a a suitable time. And might be might be better to do it with somebody else as well other than me, but I'd appreciate that.\n\nYou you still have my email address? No. No. So it's not Citipointe. So if you're looking for Craig at Citipointe, that's a different Craig.\n\nSo that that's that's Craig Heppelwhite, who's the head of IT at Citipointe. This is not this is not Citipointe. No no worries, Angel. Thank you. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.028082706034183506},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.98,"sentiment":"neutral","sentiment_score":0.02115647681057453},{"text":"Thanks.","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.26359298825263977},{"text":"Please stay on the line.","start":14.804999,"end":16.265,"sentiment":"neutral","sentiment_score":0.09842758178710938},{"text":"Hello.","start":22.085,"end":22.484999,"sentiment":"neutral","sentiment_score":0.022917859256267548}],"sentiment":"neutral","sentiment_score":0.047718128810326256,"num_words":24,"start":0.24,"end":22.484999},{"sentences":[{"text":"Craig speaking.","start":22.484999,"end":23.305,"sentiment":"neutral","sentiment_score":0.015059080440551043},{"text":"I'm sorry.","start":31.98,"end":32.54,"sentiment":"neutral","sentiment_score":-0.17706690728664398},{"text":"I I I didn't understand what you just said.","start":32.54,"end":34.379997,"sentiment":"neutral","sentiment_score":-0.17995142274432713},{"text":"It's Andrew from where?","start":34.379997,"end":35.92,"sentiment":"neutral","sentiment_score":-0.024081734474748373},{"text":"Yeah.","start":54.605,"end":54.845,"sentiment":"neutral","sentiment_score":-0.025374071672558784}],"sentiment":"neutral","sentiment_score":-0.11473774822014901,"num_words":18,"start":22.484999,"end":54.845},{"sentences":[{"text":"No.","start":54.845,"end":55.165,"sentiment":"neutral","sentiment_score":-0.10646189749240877},{"text":"Not not not not this week, Andrew.","start":55.165,"end":58.079998,"sentiment":"neutral","sentiment_score":-0.17623014535222734},{"text":"Unfortunately, I've got I'm I'm chock a block.","start":58.079998,"end":60.9,"sentiment":"negative","sentiment_score":-0.4261775352060795},{"text":"She shoot me shoot me another email, and and we'll we'll have a look together and find a a suitable time.","start":61.76,"end":67.3,"sentiment":"neutral","sentiment_score":-0.17878373286553792},{"text":"And might be might be better to do it with somebody else as well other than me, but I'd appreciate that.","start":67.68,"end":73.655,"sentiment":"neutral","sentiment_score":-0.16304150755916322}],"sentiment":"neutral","sentiment_score":-0.20565212492285104,"num_words":58,"start":54.845,"end":73.655},{"sentences":[{"text":"You you still have my email address?","start":73.655,"end":75.355,"sentiment":"neutral","sentiment_score":-0.013495673957679952},{"text":"No.","start":85.495,"end":85.995,"sentiment":"neutral","sentiment_score":-0.11363280564546584},{"text":"No.","start":88.08,"end":88.32001,"sentiment":"neutral","sentiment_score":-0.14200550317764282},{"text":"So it's not Citipointe.","start":88.32001,"end":89.54,"sentiment":"neutral","sentiment_score":-0.13276950269937515},{"text":"So if you're looking for Craig at Citipointe, that's a different Craig.","start":89.68,"end":93.060005,"sentiment":"neutral","sentiment_score":-0.10439642767111461}],"sentiment":"neutral","sentiment_score":-0.08535772677510976,"num_words":25,"start":73.655,"end":93.060005},{"sentences":[{"text":"So that that's that's Craig Heppelwhite, who's the head of IT at Citipointe.","start":93.68,"end":98.5,"sentiment":"neutral","sentiment_score":-0.04243516879012951},{"text":"This is not this is not Citipointe.","start":103.494995,"end":105.274994,"sentiment":"neutral","sentiment_score":-0.12362385860511235},{"text":"No no worries, Angel.","start":115.10494,"end":116.324936,"sentiment":"neutral","sentiment_score":0.26915621012449265},{"text":"Thank you.","start":116.62494,"end":117.02494,"sentiment":"positive","sentiment_score":0.42973992228507996},{"text":"You too.","start":117.02494,"end":117.34494,"sentiment":"neutral","sentiment_score":0.21366802603006363}],"sentiment":"neutral","sentiment_score":0.033800590450742414,"num_words":28,"start":93.68,"end":117.34494},{"sentences":[{"text":"Bye.","start":117.34494,"end":117.84494,"sentiment":"neutral","sentiment_score":0.20062610507011416}],"sentiment":"neutral","sentiment_score":0.20062610507011416,"num_words":1,"start":117.34494,"end":117.84494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hindu.\n\nChannel 1: Thanks. Please stay on the line. Hello. Craig speaking.\n\nChannel 0: Oh, hi. Yes, Craig. This is Andrew from Vigilance AI. Hoping I've been talking a bad time. Right?\n\nChannel 1: I'm sorry. I I I didn't understand what you just said. It's Andrew from where?\n\nChannel 0: Vigilance AI. We're I I don't know if you still remember. We're an AI MDR platform, and we sent you an email before because we have spoken a few months ago. And I'm I'm just calling to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: Yeah. No. Not not not not this week, Andrew. Unfortunately, I've got I'm I'm chock a block. She shoot me shoot me another email, and and we'll we'll have a look together and find a a suitable time.\n\nAnd might be might be better to do it with somebody else as well other than me, but I'd appreciate that. You you still have my email address?\n\nChannel 0: Oh, yes. Certainly, Craig. I can send it to you right after this. So is that is that still craig@atcivicpoint,pod.c2.au?\n\nChannel 1: No. No. So it's not Citipointe. So if you're looking for Craig at Citipointe, that's a different Craig. So that that's that's Craig Heppelwhite,\n\nChannel 0: Oh.\n\nChannel 1: who's the head of IT at Citipointe.\n\nChannel 0: Oh, jeez. I see. Yeah.\n\nChannel 1: This is\n\nChannel 0: You\n\nChannel 1: not\n\nChannel 0: know,\n\nChannel 1: this\n\nChannel 0: I really\n\nChannel 1: is not Citipointe.\n\nChannel 0: that I I really appreciate the information. Yeah. I might have this mixed up, but yeah. So sorry to disturb you. Right?\n\nWell,\n\nChannel 1: No no\n\nChannel 0: you\n\nChannel 1: worries,\n\nChannel 0: have a great\n\nChannel 1: Angel.\n\nChannel 0: day.\n\nChannel 1: Thank you. You too.\n\nChannel 0: Yep.\n\nChannel 1: Bye.\n\nChannel 0: Take care. 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The agent informed Craig that they had sent an email before and they were trying to schedule a demo. However, Craig was busy and the agent apologized for the confusion and asked for his email address instead. The call ended with the agent thanking Craig and wishing him a good day."},"intents":{"segments":[{"text":"We're an AI MDR platform, and we sent you an email before because we have spoken a few months ago. And I'm I'm just calling to follow-up and see if now might be a better time to schedule a quick demo. Yeah.","start_word":71,"end_word":112,"intents":[{"intent":"Schedule demo","confidence_score":0.46692622}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hindu. Thanks. Please stay on the line. Hello. Craig speaking. Oh, hi. Yes, Craig. This is Andrew from Vigilance AI. Hoping I've been talking a bad time. Right? I'm sorry. I I I didn't understand what you just said. It's Andrew from where? Vigilance AI. We're I I don't know if you still remember. We're an AI MDR platform, and we sent you an email before because we have spoken a few months ago. And I'm I'm just calling to follow-up and see if now might be a better time to schedule a quick demo. Yeah. No. Not not not not this week, Andrew.","start_word":0,"end_word":120,"sentiment":"neutral","sentiment_score":-0.04206784814596176},{"text":"Unfortunately, I've got I'm I'm chock a block.","start_word":121,"end_word":128,"sentiment":"negative","sentiment_score":-0.42404884099960327},{"text":"She shoot me shoot me another email, and and we'll we'll have a look together and find a a suitable time. And might be might be better to do it with somebody else as well other than me, but I'd appreciate that. You you still have my email address? Oh, yes. Certainly, Craig. I can send it to you right after this. So is that is that still craig@atcivicpoint,pod.c2.au? No. No. So it's not Citipointe. So if you're looking for Craig at Citipointe, that's a different Craig. So that that's that's Craig Heppelwhite, Oh. who's the head of IT at Citipointe. Oh, jeez. I see. Yeah. This is You not know, this I really is not Citipointe. that I I really appreciate the information. Yeah. I might have this mixed up, but yeah. So sorry to disturb you. Right? Well, No no you worries, have a great Angel. day.","start_word":129,"end_word":277,"sentiment":"neutral","sentiment_score":-0.06013675034046173},{"text":"Thank you.","start_word":278,"end_word":279,"sentiment":"positive","sentiment_score":0.4125045239925385},{"text":"You too. Yep. Bye. Take care. Bye bye.","start_word":280,"end_word":287,"sentiment":"neutral","sentiment_score":0.18882660567760468}],"average":{"sentiment":"neutral","sentiment_score":-0.05485935378492924}}}}