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Thank you. Thank you so much for patiently waiting on the line. Which plan are you eyeing for? The $45? Yeah. Let me just check here. Okay. Travel SIM card. Right? Okay. Thank you. Checking for you here. Yeah. 49 US dollars global zone a package. Then your question is the fourteen days showing from the site. Right? Okay. Alright. I'm checking now. I'm just waiting for the information to be pulled out. Okay? Just one moment. Thank you. Thank you so much for patiently waiting on the line. Yeah. I'm so sorry. I'm still waiting for a response from our tech team because it's not clearly indicated from the side what is the explanation of the fourteen days label from this plan global zone a package 25 GB. If it's okay with you, once I've got the response from our tech team, I'll just call you back because I don't want you to provide details. It is not really sure. Because I've tried to check on our end from the site. It's really doesn't show the exact one. So I've already reached out to our tech team to get the details about this fourteen days label from these packages. Yeah. Yes. Yeah. I agree with you. Because if you will take a look at the plan, if you see the price and then the 25 GB, so it shows on here 49 US dollars a month. Right? So I'm trying to check also here what is this label fourteen days all about, but it doesn't show reason why I've already asked our tech team. Same goes to other plans. It's showing seven days seven days. Right? So, yeah, I'll just call you back once I've got the response from them. Okay? That way Mhmm. It is a Australian card. Right? Australian SIM card. Yes. You can go ahead and, recharge. Actually, the plan that we do have is a monthly one. So yeah, these are all prepaid. Yes. That's right. Correct. So it's a monthly plan. And then once the SIM card has been activated, you just need to choose a plan that you would like to get from the site. But in regards with this fourteen days daybell, I'm just waiting for a response from our tech. Yes. Yes. There is an app where you can choose your plan. So it will start for prepaid, and then you can go ahead and navigate the recharge one there. You you will get the access once your SIM has been activated. Either it's a physical or electronic SIM. Yeah. Yeah. Either it's a electronic eSIM or physical SIM. Once it's activated, you will get the access access through the mobile app where you can recharge. Once we process we receive your order, once the tech team has been activated, they will send you, like, the instructions to get started. Alright. Sure. Thank you. Have a good one. Talk to you soon. 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Thank you so much for calling Airtel accounts. How may I help you today? Are you pertaining to a mobile SIM card? Let me just go ahead and check this for you.\n\nOkay? Just give me one moment. Thank you. Thank you so much for patiently waiting on the line. Which plan are you eyeing for?\n\nThe $45? Yeah. Let me just check here. Okay. Travel SIM card.\n\nRight? Okay. Thank you. Checking for you here. Yeah.\n\n49 US dollars global zone a package. Then your question is the fourteen days showing from the site. Right? Okay. Alright.\n\nI'm checking now. I'm just waiting for the information to be pulled out. Okay? Just one moment. Thank you.\n\nThank you so much for patiently waiting on the line. Yeah. I'm so sorry. I'm still waiting for a response from our tech team because it's not clearly indicated from the side what is the explanation of the fourteen days label from this plan global zone a package 25 GB. If it's okay with you, once I've got the response from our tech team, I'll just call you back because I don't want you to provide details.\n\nIt is not really sure. Because I've tried to check on our end from the site. It's really doesn't show the exact one. So I've already reached out to our tech team to get the details about this fourteen days label from these packages. Yeah.\n\nYes. Yeah. I agree with you. Because if you will take a look at the plan, if you see the price and then the 25 GB, so it shows on here 49 US dollars a month. Right?\n\nSo I'm trying to check also here what is this label fourteen days all about, but it doesn't show reason why I've already asked our tech team. Same goes to other plans. It's showing seven days seven days. Right? So, yeah, I'll just call you back once I've got the response from them.\n\nOkay? That way Mhmm. It is a Australian card. Right? Australian SIM card.\n\nYes. You can go ahead and, recharge. Actually, the plan that we do have is a monthly one. So yeah, these are all prepaid. Yes.\n\nThat's right. Correct. So it's a monthly plan. And then once the SIM card has been activated, you just need to choose a plan that you would like to get from the site. But in regards with this fourteen days daybell, I'm just waiting for a response from our tech.\n\nYes. Yes. There is an app where you can choose your plan. So it will start for prepaid, and then you can go ahead and navigate the recharge one there. You you will get the access once your SIM has been activated.\n\nEither it's a physical or electronic SIM. Yeah. Yeah. Either it's a electronic eSIM or physical SIM. Once it's activated, you will get the access access through the mobile app where you can recharge.\n\nOnce we process we receive your order, once the tech team has been activated, they will send you, like, the instructions to get started. Alright. Sure. Thank you. Have a good one.\n\nTalk to you soon. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"positive","sentiment_score":0.4508617520332336},{"text":"Thank you so much for calling Airtel accounts.","start":1.04,"end":3.4399998,"sentiment":"positive","sentiment_score":0.7231153696775436},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.6782999138037363},{"text":"Are you pertaining to a mobile SIM card?","start":37.37,"end":39.949997,"sentiment":"neutral","sentiment_score":-0.045572402188554406},{"text":"Let me just go ahead and check this for you.","start":61.72,"end":63.88,"sentiment":"neutral","sentiment_score":0.036186211928725245}],"sentiment":"neutral","sentiment_score":0.3122080937592369,"num_words":33,"start":0.71999997,"end":63.88},{"sentences":[{"text":"Okay?","start":63.88,"end":64.28,"sentiment":"neutral","sentiment_score":0.009066076949238775},{"text":"Just give me one moment.","start":64.28,"end":65.66,"sentiment":"neutral","sentiment_score":0.01609579287469387},{"text":"Thank you.","start":65.88,"end":66.7,"sentiment":"neutral","sentiment_score":0.3301675170660019},{"text":"Thank you so much for patiently waiting on the line.","start":113.555,"end":116.73,"sentiment":"positive","sentiment_score":0.5809661716222763},{"text":"Which plan are you eyeing for?","start":116.73,"end":118.41,"sentiment":"neutral","sentiment_score":0.028648292490591604}],"sentiment":"neutral","sentiment_score":0.2804763144425427,"num_words":24,"start":63.88,"end":118.41},{"sentences":[{"text":"The $45?","start":118.41,"end":119.71,"sentiment":"neutral","sentiment_score":-0.007878605974838138},{"text":"Yeah.","start":122.73,"end":123.23,"sentiment":"neutral","sentiment_score":0.004847651347517967},{"text":"Let me just check 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here.","start":137.445,"end":138.745,"sentiment":"neutral","sentiment_score":0.15592220053076744},{"text":"Yeah.","start":142.88,"end":143.20001,"sentiment":"neutral","sentiment_score":-0.004351015202701092}],"sentiment":"neutral","sentiment_score":0.14105554142345986,"num_words":9,"start":133.605,"end":143.20001},{"sentences":[{"text":"49 US dollars global zone a package.","start":143.20001,"end":147.62001,"sentiment":"neutral","sentiment_score":0.004277293171201434},{"text":"Then your question is the fourteen days showing from the 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GB.","start":335.155,"end":351.19,"sentiment":"neutral","sentiment_score":-0.18692342626551786},{"text":"If it's okay with you, once I've got the response from our tech team, I'll just call you back because I don't want you to provide details.","start":351.41,"end":359.845,"sentiment":"neutral","sentiment_score":-0.168169103252391}],"sentiment":"neutral","sentiment_score":-0.05478835656222972,"num_words":77,"start":328.01,"end":359.845},{"sentences":[{"text":"It is not really sure.","start":359.905,"end":361.52502,"sentiment":"neutral","sentiment_score":-0.32689822316169737},{"text":"Because I've tried to check on our end from the site.","start":361.98502,"end":365.285,"sentiment":"neutral","sentiment_score":-0.18232898820530286},{"text":"It's really doesn't show the exact one.","start":365.74503,"end":368.065,"sentiment":"negative","sentiment_score":-0.3449487068823406},{"text":"So I've already reached out to our tech team to get the details about this fourteen days label from these 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right.","start":458.33002,"end":459.15,"sentiment":"neutral","sentiment_score":0.24474561214447021},{"text":"Correct.","start":462.25,"end":462.75,"sentiment":"neutral","sentiment_score":0.15051764249801636},{"text":"So it's a monthly plan.","start":463.835,"end":465.455,"sentiment":"neutral","sentiment_score":0.16884157806634903},{"text":"And then once the SIM card has been activated, you just need to choose a plan that you would like to get from the site.","start":465.51498,"end":473.115,"sentiment":"neutral","sentiment_score":0.16144784390926362},{"text":"But in regards with this fourteen days daybell, I'm just waiting for a response from our 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Hi. Just a couple of questions. I I ordered in soon, but that's a a global SIM card. I don't know where when I look at the the contract, it basically says $49 slash m t h. I presume that's a month. And then underneath, it says fourteen days. So could you explain that to me? Yeah. We'll be getting a SIM card very shortly. I just the SIM card to go into my phone. And then I read I read the other day where it says $49 for the month, and then it said underneath, it says fourteen days. Could you explain what I thought it would have been for the month. Mhmm. Yep. Okay. I think it was $45, which give me 25 gigabyte. Yeah? The global global zone a, was it? Mhmm. Of course, it's $49 on the collection. Yeah. Yeah. Tell you. Mhmm. I just had a ring in that hand towel. Okay. Yes. Yeah. I'm just wondering because I looked at when I was reading the Internet, it said $49, which I thought was for the month of data data and that. Yeah. Yeah. Okay. While I got you there, this this card, the SIM card that I'm buying, I can recharge that, can't I? Yeah. Yeah. Is it? Yeah. Yeah. Okay. So it is a monthly plan. So it won't run out after fourteen days. Okay. Okay. And to recharge, do I have to have a an app? Do I go download an app? Yeah. It's a physical SIM. Yeah. So do I go download that app, or I'll just automatically get it once I charge once I activate it? Oh, okay. Alright then. Okay. I'll wait to for a call. Thank you. 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Hi. Just a couple of questions. I I ordered in soon, but that's a a global SIM card. I don't know where when I look at the the contract, it basically says $49 slash m t h.\n\nI presume that's a month. And then underneath, it says fourteen days. So could you explain that to me? Yeah. We'll be getting a SIM card very shortly.\n\nI just the SIM card to go into my phone. And then I read I read the other day where it says $49 for the month, and then it said underneath, it says fourteen days. Could you explain what I thought it would have been for the month. Mhmm. Yep.\n\nOkay. I think it was $45, which give me 25 gigabyte. Yeah? The global global zone a, was it? Mhmm.\n\nOf course, it's $49 on the collection. Yeah. Yeah. Tell you. Mhmm.\n\nI just had a ring in that hand towel. Okay. Yes. Yeah. I'm just wondering because I looked at when I was reading the Internet, it said $49, which I thought was for the month of data data and that.\n\nYeah. Yeah. Okay. While I got you there, this this card, the SIM card that I'm buying, I can recharge that, can't I? Yeah.\n\nYeah. Is it? Yeah. Yeah. Okay.\n\nSo it is a monthly plan. So it won't run out after fourteen days. Okay. Okay. And to recharge, do I have to have a an app?\n\nDo I go download an app? Yeah. It's a physical SIM. Yeah. So do I go download that app, or I'll just automatically get it once I charge once I activate it?\n\nOh, okay. Alright then. Okay. I'll wait to for a call. 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monthly plan.","start":455.755,"end":457.375,"sentiment":"neutral","sentiment_score":0.12196508670846622},{"text":"So it won't run out after fourteen days.","start":459.515,"end":461.695,"sentiment":"neutral","sentiment_score":0.1434263875707984},{"text":"Okay.","start":463.835,"end":464.335,"sentiment":"neutral","sentiment_score":0.16443932056427002},{"text":"Okay.","start":480.25,"end":480.56998,"sentiment":"neutral","sentiment_score":0.03685082495212555},{"text":"And to recharge, do I have to have a an app?","start":480.56998,"end":484.995,"sentiment":"neutral","sentiment_score":0.015617914159189571}],"sentiment":"neutral","sentiment_score":0.08341810452165427,"num_words":27,"start":455.755,"end":484.995},{"sentences":[{"text":"Do I go download an app?","start":484.995,"end":486.535,"sentiment":"neutral","sentiment_score":0.004829866190751393},{"text":"Yeah.","start":508.99002,"end":509.23,"sentiment":"neutral","sentiment_score":0.03187399357557297},{"text":"It's a physical SIM.","start":509.23,"end":511.33002,"sentiment":"neutral","sentiment_score":0.0247409138828516},{"text":"Yeah.","start":511.44498,"end":511.94498,"sentiment":"neutral","sentiment_score":0.040642887353897095},{"text":"So do I go download that app, or I'll just automatically get it once I charge once I activate it?","start":525.77,"end":532.19,"sentiment":"neutral","sentiment_score":0.08180623892694712}],"sentiment":"neutral","sentiment_score":0.057393266004510224,"num_words":32,"start":484.995,"end":532.19},{"sentences":[{"text":"Oh, okay.","start":539.93,"end":540.65,"sentiment":"neutral","sentiment_score":0.10082180798053741},{"text":"Alright then.","start":540.65,"end":541.4609,"sentiment":"neutral","sentiment_score":0.1185072585940361},{"text":"Okay.","start":542.26086,"end":542.6609,"sentiment":"neutral","sentiment_score":0.11774615198373796},{"text":"I'll wait to for a call.","start":542.6609,"end":544.18085,"sentiment":"neutral","sentiment_score":0.12374426051974297},{"text":"Thank you.","start":544.18085,"end":544.9209,"sentiment":"positive","sentiment_score":0.40901750326156616}],"sentiment":"neutral","sentiment_score":0.16283883498265192,"num_words":13,"start":539.93,"end":544.9209},{"sentences":[{"text":"See you.","start":547.7809,"end":548.5209,"sentiment":"positive","sentiment_score":0.4797292649745941}],"sentiment":"positive","sentiment_score":0.4797292649745941,"num_words":2,"start":547.7809,"end":548.5209}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. Just a couple of questions. I I ordered in soon, but that's a a global SIM card. I don't know where when I look at the the contract, it basically says $49 slash m t h.\n\nI presume that's a month. And then underneath, it says fourteen days. So could you explain that to me?\n\nChannel 0: Are you pertaining to a mobile SIM card?\n\nChannel 1: Yeah. We'll be getting a SIM card very shortly. I just the SIM card to go into my phone. And then I read I read the other day where it says $49 for the month, and then it said underneath, it says fourteen days. Could you explain what I thought it would have been for the month.\n\nChannel 0: Let me just go ahead and check this for you. Okay? Just give me\n\nChannel 1: Mhmm.\n\nChannel 0: one moment. Thank you. Thank you so much for patiently waiting on the line.\n\nChannel 1: Yep.\n\nChannel 0: Which\n\nChannel 1: Okay.\n\nChannel 0: plan are you eyeing for? The\n\nChannel 1: I\n\nChannel 0: $45?\n\nChannel 1: think it was $45, which give me\n\nChannel 0: Yeah.\n\nChannel 1: 25 gigabyte. Yeah?\n\nChannel 0: Let me just check here.\n\nChannel 1: The global global zone a, was it?\n\nChannel 0: Okay. Travel SIM card. Right? Okay. Thank you.\n\nChecking for you here.\n\nChannel 1: Mhmm. Of course, it's $49 on the collection.\n\nChannel 0: Yeah. 49 US dollars global zone a package. Then your question is the fourteen days showing from the site. Right?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Tell\n\nChannel 0: I'm\n\nChannel 1: you.\n\nChannel 0: checking now. I'm just waiting for the information to be pulled out. Okay? Just one moment.\n\nChannel 1: Mhmm.\n\nChannel 0: Thank you.\n\nChannel 1: I just had a ring in that hand towel.\n\nChannel 0: Thank you so much for patiently waiting on the line.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. I'm so sorry. I'm still waiting for a response from our tech team because it's not clearly indicated from the side what is the explanation of the fourteen days label from this plan global zone a package 25 GB. If it's okay with you, once I've got the response from our tech team, I'll just call you back because I don't want you to provide details. It is not really sure.\n\nBecause I've tried\n\nChannel 1: Yes.\n\nChannel 0: to check on our end from the site. It's really doesn't show the exact one. So I've already reached out to our tech team to get the details about this fourteen days label from these packages.\n\nChannel 1: Yeah. I'm just wondering because I looked at when I was reading the Internet, it said $49, which I thought was for the month\n\nChannel 0: Yeah.\n\nChannel 1: of data\n\nChannel 0: Yes.\n\nChannel 1: data and that. Yeah.\n\nChannel 0: Yeah. I agree with you. Because if you will take a look at the plan, if you see the price and then the 25 GB, so it shows on here 49 US dollars a month. Right? So\n\nChannel 1: Yeah.\n\nChannel 0: I'm trying to check also here what is this label fourteen days all about, but it doesn't show reason why I've already asked our tech team. Same goes to other plans. It's showing seven days seven days. Right? So, yeah, I'll just call you back once I've got the response from them.\n\nOkay?\n\nChannel 1: Okay.\n\nChannel 0: That\n\nChannel 1: While\n\nChannel 0: way\n\nChannel 1: I got you there, this this card, the SIM card that I'm buying, I can recharge that, can't I?\n\nChannel 0: Mhmm. It is a Australian card. Right? Australian SIM card.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yes. You can go ahead and, recharge. Actually, the plan that we do have is a monthly one.\n\nChannel 1: Is\n\nChannel 0: So\n\nChannel 1: it? Yeah.\n\nChannel 0: yeah, these are all prepaid.\n\nChannel 1: Yeah. Okay. So it is a monthly plan.\n\nChannel 0: Yes. That's right.\n\nChannel 1: So it won't run out after fourteen days.\n\nChannel 0: Correct.\n\nChannel 1: Okay.\n\nChannel 0: So it's a monthly plan. And then once the SIM card has been activated, you just need to choose a plan that you would like to get from the site. But in regards with this fourteen days daybell, I'm just waiting for a response from our tech.\n\nChannel 1: Okay. And to recharge, do I have to have a an app? Do I go download an app?\n\nChannel 0: Yes. Yes. There is an app where you can choose your plan. So it will start for prepaid, and then you can go ahead and navigate the recharge one there. You you will get the access once your SIM has been activated.\n\nEither it's a physical or electronic SIM.\n\nChannel 1: Yeah. It's a physical SIM. Yeah.\n\nChannel 0: Yeah. Yeah. Either it's a electronic eSIM or physical SIM. Once it's activated, you will get the access access through the mobile app where you can recharge.\n\nChannel 1: So do I go download that app, or I'll just automatically get it once I charge once I activate it?\n\nChannel 0: Once we process we receive your order, once the tech team has been activated, they will send you, like, the instructions\n\nChannel 1: Oh, okay.\n\nChannel 0: to get\n\nChannel 1: Alright\n\nChannel 0: started.\n\nChannel 1: then. Okay. I'll wait to for a call. Thank you.\n\nChannel 0: Alright. Sure. Thank you. Have a good one.\n\nChannel 1: See you.\n\nChannel 0: Talk to you soon. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"positive","sentiment_score":0.4508617520332336},{"text":"Thank you so much for calling Airtel accounts.","start":1.04,"end":3.4399998,"sentiment":"positive","sentiment_score":0.7231153696775436},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.6782999138037363}],"sentiment":"positive","sentiment_score":0.6870389461517334,"channel":0,"num_words":15,"start":0.71999997,"end":4.74},{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.05584786832332611},{"text":"Hi.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.026252184063196186},{"text":"Just a couple of questions.","start":6.8799996,"end":8.02,"sentiment":"neutral","sentiment_score":-0.002479632757604122},{"text":"I I ordered in soon, but that's a a global SIM 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moment.","start":64.92,"end":65.66,"sentiment":"neutral","sentiment_score":0.025392751209437847},{"text":"Thank you.","start":65.88,"end":66.7,"sentiment":"neutral","sentiment_score":0.3301675170660019},{"text":"Thank you so much for patiently waiting on the 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for?","start":117.13,"end":118.41,"sentiment":"neutral","sentiment_score":0.022078554891049863},{"text":"The","start":118.41,"end":118.57,"sentiment":"neutral","sentiment_score":-0.01062273606657982}],"sentiment":"neutral","sentiment_score":0.016628339731444914,"channel":0,"num_words":6,"start":117.13,"end":118.57},{"sentences":[{"text":"I","start":118.485,"end":118.985,"sentiment":"neutral","sentiment_score":-0.006527510471642017}],"sentiment":"neutral","sentiment_score":-0.006527510471642017,"channel":1,"num_words":1,"start":118.485,"end":118.985},{"sentences":[{"text":"$45?","start":118.57,"end":119.71,"sentiment":"neutral","sentiment_score":-0.0051344758830964565}],"sentiment":"neutral","sentiment_score":-0.0051344758830964565,"channel":0,"num_words":1,"start":118.57,"end":119.71},{"sentences":[{"text":"think it was $45, which give me","start":120.645004,"end":123.145004,"sentiment":"neutral","sentiment_score":-0.00984811397003276}],"sentiment":"neutral","sentiment_score":-0.00984811397003276,"channel":1,"num_words":7,"start":120.645004,"end":123.145004},{"sentences":[{"text":"Yeah.","start":122.73,"end":123.23,"sentiment":"neutral","sentiment_score":0.004847651347517967}],"sentiment":"neutral","sentiment_score":0.004847651347517967,"channel":0,"num_words":1,"start":122.73,"end":123.23},{"sentences":[{"text":"25 gigabyte.","start":123.445,"end":124.485,"sentiment":"neutral","sentiment_score":0.009257739409804344},{"text":"Yeah?","start":124.485,"end":124.985,"sentiment":"neutral","sentiment_score":0.002686198800802231}],"sentiment":"neutral","sentiment_score":0.007067225873470306,"channel":1,"num_words":3,"start":123.445,"end":124.985},{"sentences":[{"text":"Let me just check here.","start":126.17,"end":128.11,"sentiment":"neutral","sentiment_score":0.006701310351490975}],"sentiment":"neutral","sentiment_score":0.006701310351490975,"channel":0,"num_words":5,"start":126.17,"end":128.11},{"sentences":[{"text":"The global global zone a, was it?","start":127.925,"end":130.83,"sentiment":"neutral","sentiment_score":0.01139411423355341}],"sentiment":"neutral","sentiment_score":0.01139411423355341,"channel":1,"num_words":7,"start":127.925,"end":130.83},{"sentences":[{"text":"Okay.","start":132.005,"end":132.505,"sentiment":"neutral","sentiment_score":0.021383555606007576},{"text":"Travel SIM card.","start":132.565,"end":133.605,"sentiment":"neutral","sentiment_score":0.028156204149127007},{"text":"Right?","start":133.605,"end":134.105,"sentiment":"neutral","sentiment_score":0.0436357706785202},{"text":"Okay.","start":135.445,"end":135.945,"sentiment":"neutral","sentiment_score":0.10469746589660645},{"text":"Thank you.","start":136.005,"end":136.825,"sentiment":"neutral","sentiment_score":0.25091442465782166}],"sentiment":"neutral","sentiment_score":0.09450178174301982,"channel":0,"num_words":8,"start":132.005,"end":136.825},{"sentences":[{"text":"Checking for you here.","start":137.445,"end":138.745,"sentiment":"neutral","sentiment_score":0.15592220053076744}],"sentiment":"neutral","sentiment_score":0.15592220053076744,"channel":0,"num_words":4,"start":137.445,"end":138.745},{"sentences":[{"text":"Mhmm.","start":139.79001,"end":139.95,"sentiment":"neutral","sentiment_score":0.0146009661257267},{"text":"Of course, it's $49 on the collection.","start":139.95,"end":142.13,"sentiment":"neutral","sentiment_score":-0.014764867989080293}],"sentiment":"neutral","sentiment_score":-0.011094138724729419,"channel":1,"num_words":8,"start":139.79001,"end":142.13},{"sentences":[{"text":"Yeah.","start":142.88,"end":143.20001,"sentiment":"neutral","sentiment_score":-0.004351015202701092},{"text":"49 US dollars global zone a package.","start":143.20001,"end":147.62001,"sentiment":"neutral","sentiment_score":0.004277293171201434},{"text":"Then your question is the fourteen days showing from the 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now.","start":161.545,"end":162.265,"sentiment":"neutral","sentiment_score":0.047366876155138016},{"text":"I'm just waiting for the information to be pulled out.","start":162.265,"end":165.225,"sentiment":"neutral","sentiment_score":0.039316195994615555},{"text":"Okay?","start":165.225,"end":165.625,"sentiment":"neutral","sentiment_score":0.022746047005057335},{"text":"Just one moment.","start":165.625,"end":166.685,"sentiment":"neutral","sentiment_score":0.03235716248552004}],"sentiment":"neutral","sentiment_score":0.037982077919878066,"channel":0,"num_words":16,"start":161.545,"end":166.685},{"sentences":[{"text":"Mhmm.","start":167.23,"end":167.73,"sentiment":"neutral","sentiment_score":0.06260385364294052}],"sentiment":"neutral","sentiment_score":0.06260385364294052,"channel":1,"num_words":1,"start":167.23,"end":167.73},{"sentences":[{"text":"Thank 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line.","start":328.01,"end":330.83002,"sentiment":"positive","sentiment_score":0.7546893358230591}],"sentiment":"positive","sentiment_score":0.7546893358230591,"channel":0,"num_words":10,"start":328.01,"end":330.83002},{"sentences":[{"text":"Okay.","start":332.17,"end":332.67,"sentiment":"neutral","sentiment_score":0.0949571505188942}],"sentiment":"neutral","sentiment_score":0.0949571505188942,"channel":1,"num_words":1,"start":332.17,"end":332.67},{"sentences":[{"text":"Yeah.","start":333.315,"end":333.715,"sentiment":"neutral","sentiment_score":0.0271136611700058},{"text":"I'm so sorry.","start":333.715,"end":334.775,"sentiment":"neutral","sentiment_score":-0.1743004471063614},{"text":"I'm still waiting for a response from our tech team because it's not clearly indicated from the side what is the explanation of the fourteen days label from this plan global zone a package 25 GB.","start":335.155,"end":351.19,"sentiment":"neutral","sentiment_score":-0.18692342626551786},{"text":"If it's okay with you, once I've got the response from our tech team, I'll just call you back because I don't want you to provide details.","start":351.41,"end":359.845,"sentiment":"neutral","sentiment_score":-0.168169103252391},{"text":"It is not really sure.","start":359.905,"end":361.52502,"sentiment":"neutral","sentiment_score":-0.32689822316169737}],"sentiment":"neutral","sentiment_score":-0.1861123323518162,"channel":0,"num_words":72,"start":333.315,"end":361.52502},{"sentences":[{"text":"Because I've tried","start":361.98502,"end":362.785,"sentiment":"neutral","sentiment_score":-0.18000975251197815}],"sentiment":"neutral","sentiment_score":-0.18000975251197815,"channel":0,"num_words":3,"start":361.98502,"end":362.785},{"sentences":[{"text":"Yes.","start":362.47998,"end":362.97998,"sentiment":"neutral","sentiment_score":-0.11474275588989258}],"sentiment":"neutral","sentiment_score":-0.11474275588989258,"channel":1,"num_words":1,"start":362.47998,"end":362.97998},{"sentences":[{"text":"to check on our end from the site.","start":362.785,"end":365.285,"sentiment":"neutral","sentiment_score":-0.1831987015902996},{"text":"It's really doesn't show the exact one.","start":365.74503,"end":368.065,"sentiment":"negative","sentiment_score":-0.3449487068823406},{"text":"So I've already reached out to our tech team to get the details about this fourteen days label from these packages.","start":368.065,"end":376.30002,"sentiment":"neutral","sentiment_score":-0.1398329972511246}],"sentiment":"neutral","sentiment_score":-0.1893534306436777,"channel":0,"num_words":36,"start":362.785,"end":376.30002},{"sentences":[{"text":"Yeah.","start":377.365,"end":377.685,"sentiment":"neutral","sentiment_score":-0.060724034905433655},{"text":"I'm just wondering because I looked at when I was reading the Internet, it said $49, which I thought was for the 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month.","start":391.495,"end":402.71,"sentiment":"neutral","sentiment_score":0.009942839667201043},{"text":"Right?","start":402.71,"end":403.21,"sentiment":"neutral","sentiment_score":-0.001622706651687622},{"text":"So","start":403.35,"end":403.85,"sentiment":"neutral","sentiment_score":-0.025856327265501022}],"sentiment":"neutral","sentiment_score":0.025158847304614814,"channel":0,"num_words":37,"start":390.29498,"end":403.85},{"sentences":[{"text":"Yeah.","start":403.785,"end":404.285,"sentiment":"neutral","sentiment_score":-0.029966279864311215}],"sentiment":"neutral","sentiment_score":-0.029966279864311215,"channel":1,"num_words":1,"start":403.785,"end":404.285},{"sentences":[{"text":"I'm trying to check also here what is this label fourteen days all about, but it doesn't show reason why I've already asked our tech team.","start":403.91,"end":413.075,"sentiment":"neutral","sentiment_score":-0.12096167155183278},{"text":"Same goes to other plans.","start":413.855,"end":415.855,"sentiment":"neutral","sentiment_score":-0.052239663898944855},{"text":"It's showing seven days seven days.","start":415.855,"end":417.855,"sentiment":"neutral","sentiment_score":-0.06446820683777332},{"text":"Right?","start":417.855,"end":418.355,"sentiment":"neutral","sentiment_score":-0.017987946048378944},{"text":"So, yeah, I'll just call you back once I've got the response from 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got you there, this this card, the SIM card that I'm buying, I can recharge that, can't I?","start":424.43,"end":432.475,"sentiment":"neutral","sentiment_score":-0.05945011679279177}],"sentiment":"neutral","sentiment_score":-0.05945011679279177,"channel":1,"num_words":19,"start":424.43,"end":432.475},{"sentences":[{"text":"Mhmm.","start":433.88,"end":434.12,"sentiment":"neutral","sentiment_score":-0.046215515583753586},{"text":"It is a Australian card.","start":434.12,"end":436.44,"sentiment":"neutral","sentiment_score":0.027556653320789336},{"text":"Right?","start":436.44,"end":436.84,"sentiment":"neutral","sentiment_score":0.026301313191652295},{"text":"Australian SIM 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these are all prepaid.","start":450.89,"end":453.55002,"sentiment":"neutral","sentiment_score":0.07848604917526245}],"sentiment":"neutral","sentiment_score":0.07848604917526245,"channel":0,"num_words":5,"start":450.89,"end":453.55002},{"sentences":[{"text":"Yeah.","start":454.715,"end":455.035,"sentiment":"neutral","sentiment_score":0.07441314309835434},{"text":"Okay.","start":455.035,"end":455.535,"sentiment":"neutral","sentiment_score":0.09500391781330109},{"text":"So it is a monthly plan.","start":455.755,"end":457.375,"sentiment":"neutral","sentiment_score":0.12196508670846622}],"sentiment":"neutral","sentiment_score":0.11265094764530659,"channel":1,"num_words":8,"start":454.715,"end":457.375},{"sentences":[{"text":"Yes.","start":457.85,"end":458.33002,"sentiment":"neutral","sentiment_score":0.1693633794784546},{"text":"That's 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monthly plan.","start":463.835,"end":465.455,"sentiment":"neutral","sentiment_score":0.16884157806634903},{"text":"And then once the SIM card has been activated, you just need to choose a plan that you would like to get from the site.","start":465.51498,"end":473.115,"sentiment":"neutral","sentiment_score":0.16144784390926362},{"text":"But in regards with this fourteen days daybell, I'm just waiting for a response from our tech.","start":473.115,"end":479.85,"sentiment":"neutral","sentiment_score":0.04916293108287979}],"sentiment":"neutral","sentiment_score":0.12162071949941047,"channel":0,"num_words":47,"start":463.835,"end":479.85},{"sentences":[{"text":"Okay.","start":480.25,"end":480.56998,"sentiment":"neutral","sentiment_score":0.03685082495212555},{"text":"And to recharge, do I have to have a an app?","start":480.56998,"end":484.995,"sentiment":"neutral","sentiment_score":0.015617914159189571},{"text":"Do I go download an 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okay.","start":539.93,"end":540.65,"sentiment":"neutral","sentiment_score":0.10082180798053741}],"sentiment":"neutral","sentiment_score":0.10082180798053741,"channel":1,"num_words":2,"start":539.93,"end":540.65},{"sentences":[{"text":"to 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call.","start":542.6609,"end":544.18085,"sentiment":"neutral","sentiment_score":0.12374426051974297},{"text":"Thank you.","start":544.18085,"end":544.9209,"sentiment":"positive","sentiment_score":0.40901750326156616}],"sentiment":"neutral","sentiment_score":0.1783251017332077,"channel":1,"num_words":10,"start":541.05,"end":544.9209},{"sentences":[{"text":"Alright.","start":544.75,"end":545.23,"sentiment":"positive","sentiment_score":0.33630889654159546},{"text":"Sure.","start":545.23,"end":545.62994,"sentiment":"positive","sentiment_score":0.412754088640213},{"text":"Thank you.","start":545.62994,"end":546.26996,"sentiment":"positive","sentiment_score":0.6312170922756195},{"text":"Have a good one.","start":546.26996,"end":547.41,"sentiment":"positive","sentiment_score":0.6033170074224472}],"sentiment":"positive","sentiment_score":0.5530956499278545,"channel":0,"num_words":8,"start":544.75,"end":547.41},{"sentences":[{"text":"See you.","start":547.7809,"end":548.5209,"sentiment":"positive","sentiment_score":0.4797292649745941}],"sentiment":"positive","sentiment_score":0.4797292649745941,"channel":1,"num_words":2,"start":547.7809,"end":548.5209},{"sentences":[{"text":"Talk to you soon.","start":548.11,"end":549.06995,"sentiment":"positive","sentiment_score":0.3342577666044235},{"text":"Bye bye.","start":549.06995,"end":549.5759,"sentiment":"neutral","sentiment_score":0.04162430763244629}],"sentiment":"neutral","sentiment_score":0.23671328028043112,"channel":0,"num_words":6,"start":548.11,"end":549.5759}]},"summary":{"result":"success","short":"The customer called Airtel accounts to inquire about a $49 monthly fee for their SIM card plan. The representative checked the information and explained that the fee is for the monthly plan and not for a prepaid plan. The representative also advised the customer to recharge their SIM card and provided instructions on how to do so."},"intents":{"segments":[{"text":"I don't know where when I look at the the contract, it basically says $49 slash m t h. I presume that's a month. And then underneath, it says fourteen days. So could you explain that to me?","start_word":34,"end_word":71,"intents":[{"intent":"Explain contract time","confidence_score":0.000018172263}]},{"text":"I'm still waiting for a response from our tech team because it's not clearly indicated from the side what is the explanation of the fourteen days label from this plan global zone a package 25 GB.","start_word":290,"end_word":325,"intents":[{"intent":"Check and find information about the label","confidence_score":4.014406e-8}]},{"text":"You can go ahead and, recharge.","start_word":557,"end_word":562,"intents":[{"intent":"Recharge SIM card","confidence_score":0.25229296}]},{"text":"Actually, the plan that we do have is a monthly one. Is So it?","start_word":563,"end_word":576,"intents":[{"intent":"Confirm plan","confidence_score":0.0020664833}]},{"text":"But in regards with this fourteen days daybell, I'm just waiting for a response from our tech. Okay.","start_word":634,"end_word":651,"intents":[{"intent":"Get response from tech","confidence_score":0.020841379}]},{"text":"And to recharge, do I have to have a an app? Do I go download an app?","start_word":652,"end_word":668,"intents":[{"intent":"Access app","confidence_score":0.42628235}]},{"text":"Do I go download an app?","start_word":663,"end_word":668,"intents":[{"intent":"Download app","confidence_score":0.7091395}]},{"text":"Once we process we receive your order, once the tech team has been activated, they will send you, like, the instructions Oh, okay.","start_word":771,"end_word":793,"intents":[{"intent":"Provide instructions","confidence_score":0.008696217}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6755889654159546},{"text":"Yeah. Hi. Just a couple of questions. I I ordered in soon, but that's a a global SIM card. I don't know where when I look at the the contract, it basically says $49 slash m t h. I presume that's a month. And then underneath, it says fourteen days. So could you explain that to me? Are you pertaining to a mobile SIM card? Yeah. We'll be getting a SIM card very shortly. I just the SIM card to go into my phone. And then I read I read the other day where it says $49 for the month, and then it said underneath, it says fourteen days. Could you explain what I thought it would have been for the month. Let me just go ahead and check this for you. Okay? Just give me Mhmm. one moment. Thank you.","start_word":15,"end_word":155,"sentiment":"neutral","sentiment_score":-0.051053524017333984},{"text":"Thank you so much for patiently waiting on the line.","start_word":156,"end_word":165,"sentiment":"positive","sentiment_score":0.5800776481628418},{"text":"Yep. Which Okay. plan are you eyeing for? The I $45? think it was $45, which give me Yeah. 25 gigabyte. Yeah? Let me just check here. The global global zone a, was it? Okay. Travel SIM card. Right? Okay. Thank you. Checking for you here. Mhmm. Of course, it's $49 on the collection. Yeah. 49 US dollars global zone a package. Then your question is the fourteen days showing from the site. Right? Yeah. Yeah. Okay. Alright. Tell I'm you. checking now. I'm just waiting for the information to be pulled out. Okay? Just one moment. Mhmm. Thank you. I just had a ring in that hand towel.","start_word":166,"end_word":274,"sentiment":"neutral","sentiment_score":0.05022014937269578},{"text":"Thank you so much for patiently waiting on the line.","start_word":275,"end_word":284,"sentiment":"positive","sentiment_score":0.7467004060745239},{"text":"Okay. Yeah. I'm so sorry. I'm still waiting for a response from our tech team because it's not clearly indicated from the side what is the explanation of the fourteen days label from this plan global zone a package 25 GB. If it's okay with you, once I've got the response from our tech team, I'll just call you back because I don't want you to provide details. It is not really sure. Because I've tried Yes. to check on our end from the site.","start_word":285,"end_word":369,"sentiment":"neutral","sentiment_score":-0.17735303938388824},{"text":"It's really doesn't show the exact one.","start_word":370,"end_word":376,"sentiment":"negative","sentiment_score":-0.37048667669296265},{"text":"So I've already reached out to our tech team to get the details about this fourteen days label from these packages. Yeah. I'm just wondering because I looked at when I was reading the Internet, it said $49, which I thought was for the month Yeah. of data Yes. data and that. Yeah. Yeah. I agree with you. Because if you will take a look at the plan, if you see the price and then the 25 GB, so it shows on here 49 US dollars a month. Right? So Yeah. I'm trying to check also here what is this label fourteen days all about, but it doesn't show reason why I've already asked our tech team. Same goes to other plans. It's showing seven days seven days. Right? So, yeah, I'll just call you back once I've got the response from them. Okay? Okay. That While way I got you there, this this card, the SIM card that I'm buying, I can recharge that, can't I? Mhmm. It is a Australian card. Right? Australian SIM card. Yeah. Yeah. Yes. You can go ahead and, recharge. Actually, the plan that we do have is a monthly one. Is So it? Yeah. yeah, these are all prepaid. Yeah. Okay. So it is a monthly plan. Yes. That's right. So it won't run out after fourteen days. Correct. So Okay. it's a monthly plan. And then once the SIM card has been activated, you just need to choose a plan that you would like to get from the site. But in regards with this fourteen days daybell, I'm just waiting for a response from our tech. Okay. And to recharge, do I have to have a an app? Do I go download an app? Yes. Yes. There is an app where you can choose your plan. So it will start for prepaid, and then you can go ahead and navigate the recharge one there. You you will get the access once your SIM has been activated. Either it's a physical or electronic SIM. Yeah. It's a physical SIM. Yeah. Yeah. Yeah. Either it's a electronic eSIM or physical SIM. Once it's activated, you will get the access access through the mobile app where you can recharge. So do I go download that app, or I'll just automatically get it once I charge once I activate it? Once we process we receive your order, once the tech team has been activated, they will send you, like, the instructions Oh, okay. to get Alright started. then. Okay. I'll wait to for a call.","start_word":377,"end_word":805,"sentiment":"neutral","sentiment_score":0.03675719996640732},{"text":"Thank you. Alright. Sure. Thank you. Have a good one. See you.","start_word":806,"end_word":817,"sentiment":"positive","sentiment_score":0.509671077132225},{"text":"Talk to you soon. Bye bye.","start_word":818,"end_word":823,"sentiment":"neutral","sentiment_score":0.24867863953113556}],"average":{"sentiment":"neutral","sentiment_score":0.032669239873471465}}}}