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In that way, I can endorse you to our technical department to give you support. Alright? May I have your last name and your date of birth? Thank you so much, and nice to have you on the line. Welcome to irritable. Just give me a minute or two. Let me check if our technical rep is available. If not, I'll endorse you to give you a callback to help you out. Okay? One moment, please. Mhmm. I believe it's option 1. Alright. But let me just check if they are available. I'll transfer the call real time. If not, I will, endorse your account so they can call you back once they are available. Okay? One moment, please. Thanks for holding on the line, Michelle. Hi. Yeah. I do apologize. They are currently in a meeting, but I've already endorsed your account to them. They will call you once they are finished. And I'll be happy to provide their direct phone number for your future reference in case. Sure. Thank you so much. It's gonna be 03 912 124 66. 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This is here at all accounts. How may I help you today? Oh, we appreciate your call today, and it's great to hear that you got your order. I'll just need to fully verify your account.\n\nIn that way, I can endorse you to our technical department to give you support. Alright? May I have your last name and your date of birth? Thank you so much, and nice to have you on the line. Welcome to irritable.\n\nJust give me a minute or two. Let me check if our technical rep is available. If not, I'll endorse you to give you a callback to help you out. Okay? One moment, please.\n\nMhmm. I believe it's option 1. Alright. But let me just check if they are available. I'll transfer the call real time.\n\nIf not, I will, endorse your account so they can call you back once they are available. Okay? One moment, please. Thanks for holding on the line, Michelle. Hi.\n\nYeah. I do apologize. They are currently in a meeting, but I've already endorsed your account to them. They will call you once they are finished. And I'll be happy to provide their direct phone number for your future reference in case.\n\nSure. Thank you so much. It's gonna be 03 912 124 66. And you'll be available oh, I'm so sorry for the collision. Go ahead.\n\nMhmm. Mhmm. Yeah. That is yeah. But you have routed to accounts, but nothing to worry.\n\nIf you are available anytime today before 6PM, rest assured they will get in touch with you. They will about to wrap up the meeting for thirty to forty five minutes. Alright? You're welcome. Sure, Michelle.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.1646028459072113},{"text":"This is here at all accounts.","start":1.36,"end":2.56,"sentiment":"neutral","sentiment_score":0.22612365086873373},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.2919213722149531},{"text":"Oh, we appreciate your call today, and it's great to hear that you got your order.","start":24.235,"end":28.69,"sentiment":"positive","sentiment_score":0.5638098381459713},{"text":"I'll just need to fully verify your account.","start":28.83,"end":30.91,"sentiment":"neutral","sentiment_score":0.10860958276316524}],"sentiment":"positive","sentiment_score":0.3557488393743296,"num_words":37,"start":1.04,"end":30.91},{"sentences":[{"text":"In that way, I can endorse you to our technical department to give you 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My name is Michelle, and I've just received a new matter. I opened up an account yesterday or the day before. And the instructions inside the book don't seem to make sense. Can you help me get connected, please? I've got an embedded Linham network system in the building. Thank you. Yes. Of course. It's Hemmings, h e, m m, for Mary, I n g s. The date of birth, 06/14/1963. Okay. Tell me what number should I press to get this sort of technical help. I press number 3. Okay. Okay. The last name is on the body of the machine. Maybe it's still on that. So look at that. Said it's called Panda91875O. 9 one. Yes. I'm sorry. Sure. That'd be great. Thank you. Mhmm. Yes. Yes. Got it. Thank you so much. Okay. Now the the the the question. That'd be okay. The name of the router, it says Tender19Something rather, 1962, whatever. I'm supposed to find that on my Wi Fi search engine. I don't know. Rather than Airtel Australia, I should be finding Tinder. Is that correct? Okay. Alright. Thank you so much. I'll wait for their call. Okay. Thanks so much. 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My name is Michelle, and I've just received a new matter. I opened up an account yesterday or the day before. And the instructions inside the book don't seem to make sense. Can you help me get connected, please?\n\nI've got an embedded Linham network system in the building. Thank you. Yes. Of course. It's Hemmings, h e, m m, for Mary, I n g s.\n\nThe date of birth, 06/14/1963. Okay. Tell me what number should I press to get this sort of technical help. I press number 3. Okay.\n\nOkay. The last name is on the body of the machine. Maybe it's still on that. So look at that. Said it's called Panda91875O.\n\n9 one. Yes. I'm sorry. Sure. That'd be great.\n\nThank you. Mhmm. Yes. Yes. Got it.\n\nThank you so much. Okay. Now the the the the question. That'd be okay. The name of the router, it says Tender19Something rather, 1962, whatever.\n\nI'm supposed to find that on my Wi Fi search engine. I don't know. Rather than Airtel Australia, I should be finding Tinder. Is that correct? Okay.\n\nAlright. Thank you so much. I'll wait for their call. Okay. Thanks so much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Oh, hi there.","start":4.48,"end":5.12,"sentiment":"neutral","sentiment_score":-0.028525229233006637},{"text":"My name is Michelle, and I've just received a new matter.","start":5.12,"end":9.46,"sentiment":"neutral","sentiment_score":-0.04055558373643593},{"text":"I opened up an account yesterday or the day before.","start":10.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.13877191469073297},{"text":"And the instructions inside the book don't seem to make sense.","start":13.6449995,"end":19.005,"sentiment":"negative","sentiment_score":-0.5118797285990282},{"text":"Can you help me get connected, please?","start":19.005,"end":20.765,"sentiment":"neutral","sentiment_score":-0.0686545760503837}],"sentiment":"neutral","sentiment_score":-0.19120631672974145,"num_words":42,"start":4.48,"end":20.765},{"sentences":[{"text":"I've got an embedded Linham network system in the 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question.","start":234.055,"end":237.755,"sentiment":"neutral","sentiment_score":-0.01626408100128174},{"text":"That'd be okay.","start":240.01,"end":242.27,"sentiment":"neutral","sentiment_score":0.044498927891254425},{"text":"The name of the router, it says Tender19Something rather, 1962, whatever.","start":242.49,"end":249.39,"sentiment":"neutral","sentiment_score":0.006189583589068868}],"sentiment":"neutral","sentiment_score":0.0790470559336245,"num_words":25,"start":232.375,"end":249.39},{"sentences":[{"text":"I'm supposed to find that on my Wi Fi search engine.","start":251.69,"end":255.805,"sentiment":"neutral","sentiment_score":-0.0004030633717775343},{"text":"I don't know.","start":255.805,"end":256.625,"sentiment":"neutral","sentiment_score":-0.02749723009765148},{"text":"Rather than Airtel Australia, I should be finding Tinder.","start":257.965,"end":261.165,"sentiment":"neutral","sentiment_score":0.05496900218228499},{"text":"Is that 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This is here at all accounts. How may I help you today?\n\nChannel 1: Oh, hi there. My name is Michelle, and I've just received a new matter. I opened up an account yesterday or the day before. And the instructions inside the book don't seem to make sense. Can you help me get connected, please?\n\nI've got an embedded Linham network system\n\nChannel 0: Oh, we\n\nChannel 1: in\n\nChannel 0: appreciate\n\nChannel 1: the building.\n\nChannel 0: your call today, and it's great to hear that you got your order. I'll\n\nChannel 1: Thank\n\nChannel 0: just\n\nChannel 1: you.\n\nChannel 0: need to fully verify your account. In that way, I can endorse you to our technical department to give you support. Alright? May I have your last name and your date of birth?\n\nChannel 1: Yes. Of course. It's Hemmings, h e, m m, for Mary, I n g s. The date of birth, 06/14/1963.\n\nChannel 0: Thank you so much, and nice to have you on the line. Welcome to irritable. Just give me a minute or two. Let me check if our technical rep is available. If not, I'll endorse you to give you a callback to help you out.\n\nOkay? One moment,\n\nChannel 1: Okay.\n\nChannel 0: please.\n\nChannel 1: Tell me what number should I press to get this sort of technical help. I press number 3.\n\nChannel 0: Mhmm. I believe it's option 1.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Alright. But let me just check if they are available. I'll transfer the call real time. If not, I will, endorse your account so they can call you back once they are available. Okay?\n\nOne moment, please.\n\nChannel 1: The last name is on the body of the machine. Maybe it's still on that. So look at that. Said it's called Panda91875O.\n\nChannel 0: Thanks\n\nChannel 1: 9\n\nChannel 0: for holding\n\nChannel 1: one.\n\nChannel 0: on the line, Michelle.\n\nChannel 1: Yes. I'm sorry.\n\nChannel 0: Hi. Yeah. I do apologize. They are currently in a meeting, but I've already endorsed your account to them. They will call you once they are finished.\n\nAnd I'll be happy to provide their direct phone number for your future reference in case.\n\nChannel 1: Sure. That'd be great. Thank\n\nChannel 0: Sure.\n\nChannel 1: you.\n\nChannel 0: Thank you so much. It's gonna be 03\n\nChannel 1: Mhmm.\n\nChannel 0: 912\n\nChannel 1: Yes.\n\nChannel 0: 124\n\nChannel 1: Yes.\n\nChannel 0: 66.\n\nChannel 1: Got it. Thank you so much. Okay.\n\nChannel 0: And you'll\n\nChannel 1: Now the\n\nChannel 0: be available\n\nChannel 1: the\n\nChannel 0: oh, I'm so sorry\n\nChannel 1: the\n\nChannel 0: for the\n\nChannel 1: the question.\n\nChannel 0: collision. Go ahead.\n\nChannel 1: That'd be okay. The name of the router, it says Tender19Something rather, 1962, whatever.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: I'm supposed to find that on my Wi Fi search engine. I don't know. Rather\n\nChannel 0: Yeah. That\n\nChannel 1: than\n\nChannel 0: is\n\nChannel 1: Airtel Australia, I should be finding Tinder. Is that correct?\n\nChannel 0: yeah. But you have routed to accounts, but nothing to worry. If you are available anytime today before 6PM, rest assured they will get in touch with you. They will about to wrap up the meeting for thirty to forty five minutes.\n\nChannel 1: Okay. Alright. Thank you\n\nChannel 0: Alright?\n\nChannel 1: so much. I'll wait\n\nChannel 0: You're\n\nChannel 1: for their\n\nChannel 0: welcome.\n\nChannel 1: call.\n\nChannel 0: Sure,\n\nChannel 1: Okay.\n\nChannel 0: Michelle. Have a great day.\n\nChannel 1: Thanks so much. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.1646028459072113},{"text":"This is here at all accounts.","start":1.36,"end":2.56,"sentiment":"neutral","sentiment_score":0.22612365086873373},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.2919213722149531}],"sentiment":"neutral","sentiment_score":0.2517594603391794,"channel":0,"num_words":13,"start":1.04,"end":3.86},{"sentences":[{"text":"Oh, hi there.","start":4.48,"end":5.12,"sentiment":"neutral","sentiment_score":-0.028525229233006637},{"text":"My name is Michelle, and I've just received a new matter.","start":5.12,"end":9.46,"sentiment":"neutral","sentiment_score":-0.04055558373643593},{"text":"I opened up an account yesterday or the day before.","start":10.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.13877191469073297},{"text":"And the instructions inside the book don't seem to make 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to fully verify your account.","start":29.31,"end":30.91,"sentiment":"neutral","sentiment_score":0.09675304032862186},{"text":"In that way, I can endorse you to our technical department to give you support.","start":30.91,"end":35.07,"sentiment":"neutral","sentiment_score":0.1394125257929166},{"text":"Alright?","start":35.07,"end":35.47,"sentiment":"neutral","sentiment_score":0.06471128761768341},{"text":"May I have your last name and your date of birth?","start":35.47,"end":38.37,"sentiment":"neutral","sentiment_score":0.02518834283744747}],"sentiment":"neutral","sentiment_score":0.09131785417257836,"channel":0,"num_words":33,"start":29.31,"end":38.37},{"sentences":[{"text":"Yes.","start":38.725002,"end":38.965,"sentiment":"neutral","sentiment_score":0.040791481733322144},{"text":"Of course.","start":38.965,"end":39.445,"sentiment":"neutral","sentiment_score":0.04190748371183872},{"text":"It's Hemmings, h e, m m, for Mary, I n g 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She had already opened an account and received instructions in the book that did not make sense. The representative, Michelle, transferred her to technical department and provided her with a phone number for future reference. The representative assured Michelle that the technical department would call her back and that they would be available before 6 PM."},"intents":{"segments":[{"text":"And I'll be happy to provide their direct phone number for your future reference in case. Sure.","start_word":313,"end_word":329,"intents":[{"intent":"Provide phone number","confidence_score":0.852956}]},{"text":"Thank Sure. you. Thank you so much.","start_word":333,"end_word":339,"intents":[{"intent":"Thank michelle","confidence_score":0.0070648277}]},{"text":"The name of the router, it says Tender19Something rather, 1962, whatever. Mhmm. Mhmm. I'm supposed to find that on my Wi Fi search engine. I don't know. Rather Yeah. That than is Airtel Australia, I should be finding Tinder. Is that correct? yeah.","start_word":379,"end_word":421,"intents":[{"intent":"Confirm details","confidence_score":0.008456444}]},{"text":"That than is Airtel Australia, I should be finding Tinder. Is that correct? yeah.","start_word":408,"end_word":421,"intents":[{"intent":"Confirm location","confidence_score":0.066263594}]},{"text":"They will about to wrap up the meeting for thirty to forty five minutes. Okay.","start_word":449,"end_word":463,"intents":[{"intent":"Wrap meeting","confidence_score":0.00043356148}]},{"text":"Thank you Alright? so much.","start_word":465,"end_word":469,"intents":[{"intent":"Endpoint account","confidence_score":0.0010408381}]}]},"sentiments":{"segments":[{"text":"Hi. This is here at all accounts. How may I help you today? Oh, hi there. My name is Michelle, and I've just received a new matter. 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