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Blake asked how he could help, and Ronald explained that he had moved into a new role and had no previous conversations with the company. They briefly touched base before ending the call politely."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. This is Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07778152078390121},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3400942087173462},{"text":"Blake. Look, it's Ronald from Cloud Solution IT. Hi. How are you doing today? Fine. How can I help you? Yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was the October of last year. And Yeah. during I've moved the on from that previous role, so probably no conversation Alright. to be had. Okay. Got it, sir. I understand. All No. good. 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