{"metadata":{"transaction_key":"deprecated","request_id":"019e4906-fb60-7623-92fd-8ce18f973af8","sha256":"94cab3eda157e534693acf11eb623bb3ae65476cf49bddaba9cf8709d54041f1","created":"2026-05-21T05:34:16.383Z","duration":217.87193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":502,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":545,"output_tokens":547},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":545,"output_tokens":33}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. This is Maureen from AirTag tech support. Am I speak am I speaking with Tony? Yeah. Just wanted to check-in because we noticed that the service is currently offline. If you're experiencing any technical issues if or if you need assistance which is service to date. Mhmm. May I know since when it happened? Mhmm. Okay. Have you done anything with the router? Mhmm. Mhmm. Okay. I see. Hang on. Let me just check your account. Hello, Tony? Yes. So you already power cycled the router, and it's still not working. Mhmm. Mhmm. Okay. I see. So what I'm going to do is log a ticket for the Supa network, then I'll get back to you once I hear an update from them. I think there's an maybe a network outage. Yeah. Actually, there's also other customer who is showing offline right now with the same yes. But we're still investigating it. Yeah. Okay. I'll get back to you then. Thank you. Bye for now.","confidence":0.99609375,"words":[{"word":"yes","start":4.56,"end":4.88,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09954780340194702},{"word":"hello","start":4.88,"end":5.2799997,"confidence":0.99316406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.10591466724872588},{"word":"good","start":5.52,"end":5.8399997,"confidence":0.98095703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5631533861160278},{"word":"afternoon","start":5.8399997,"end":6.3399997,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4750372767448426},{"word":"this","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2231391668319702},{"word":"is","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1960364729166031},{"word":"maureen","start":6.8799996,"end":7.3799996,"confidence":0.8769531,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.2352333664894104},{"word":"from","start":7.44,"end":7.8399997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23689565062522888},{"word":"airtag","start":7.8399997,"end":8.24,"confidence":0.24975586,"punctuated_word":"AirTag","sentiment":"neutral","sentiment_score":0.06891052424907684},{"word":"tech","start":8.24,"end":8.559999,"confidence":0.9526367,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.11519260704517365},{"word":"support","start":8.559999,"end":9.059999,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.0945436954498291},{"word":"am","start":9.76,"end":9.92,"confidence":0.9453125,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.03748769313097},{"word":"i","start":9.92,"end":10.16,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05517567694187164},{"word":"speak","start":10.16,"end":10.66,"confidence":0.68652344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.04041111096739769},{"word":"am","start":11.36,"end":11.599999,"confidence":0.55126953,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.038601718842983246},{"word":"i","start":11.599999,"end":11.759999,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04223863035440445},{"word":"speaking","start":11.759999,"end":12.08,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.03381965309381485},{"word":"with","start":12.08,"end":12.32,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03788498416543007},{"word":"tony","start":12.32,"end":12.82,"confidence":0.9523926,"punctuated_word":"Tony?","sentiment":"neutral","sentiment_score":0.05959935113787651},{"word":"yeah","start":15.125,"end":15.625,"confidence":0.9667969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016615645959973335},{"word":"just","start":15.765,"end":16.005001,"confidence":0.6020508,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.08589118719100952},{"word":"wanted","start":16.005001,"end":16.405,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.09101755917072296},{"word":"to","start":16.405,"end":16.565,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06275977194309235},{"word":"check-in","start":16.565,"end":16.965,"confidence":0.99869794,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":-0.02980934828519821},{"word":"because","start":16.965,"end":17.285,"confidence":0.7944336,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1056372970342636},{"word":"we","start":17.285,"end":17.445,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1350165605545044},{"word":"noticed","start":17.445,"end":17.925,"confidence":0.9614258,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":-0.11672745645046234},{"word":"that","start":17.925,"end":18.425,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1977473944425583},{"word":"the","start":18.885,"end":19.045,"confidence":0.94189453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16834016144275665},{"word":"service","start":19.045,"end":19.445,"confidence":0.96533203,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.15748751163482666},{"word":"is","start":19.445,"end":19.945,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22503554821014404},{"word":"currently","start":20.165,"end":20.645,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2142505645751953},{"word":"offline","start":20.645,"end":21.145,"confidence":0.82250977,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.14578524231910706},{"word":"if","start":21.685001,"end":21.845001,"confidence":0.96240234,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.06322371959686279},{"word":"you're","start":21.845001,"end":22.165,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0532885417342186},{"word":"experiencing","start":22.165,"end":22.665,"confidence":1.0,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.07244686782360077},{"word":"any","start":22.965,"end":23.205,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.06424199789762497},{"word":"technical","start":23.205,"end":23.685001,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.08213014155626297},{"word":"issues","start":23.685001,"end":24.085,"confidence":0.99609375,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.12314094603061676},{"word":"if","start":24.085,"end":24.325,"confidence":0.42529297,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09200360625982285},{"word":"or","start":24.485,"end":24.725,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.059020016342401505},{"word":"if","start":24.725,"end":24.885,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07107274234294891},{"word":"you","start":24.885,"end":25.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06643670052289963},{"word":"need","start":25.045,"end":25.285,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05615481734275818},{"word":"assistance","start":25.285,"end":25.785,"confidence":0.9892578,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.05459659546613693},{"word":"which","start":26.779999,"end":27.099998,"confidence":0.8925781,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.03667748346924782},{"word":"is","start":27.099998,"end":27.34,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04303652048110962},{"word":"service","start":27.34,"end":27.66,"confidence":0.90722656,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.08018116652965546},{"word":"to","start":27.66,"end":27.74,"confidence":0.6928711,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05065096169710159},{"word":"date","start":27.74,"end":28.06,"confidence":0.94970703,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":-0.09174147248268127},{"word":"mhmm","start":28.06,"end":28.56,"confidence":0.88464355,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0918455496430397},{"word":"may","start":33.34,"end":33.579998,"confidence":0.8491211,"punctuated_word":"May","sentiment":"negative","sentiment_score":-0.3841058313846588},{"word":"i","start":33.579998,"end":33.66,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3103613257408142},{"word":"know","start":33.66,"end":33.899998,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.3075392246246338},{"word":"since","start":33.899998,"end":34.22,"confidence":0.9951172,"punctuated_word":"since","sentiment":"negative","sentiment_score":-0.37547823786735535},{"word":"when","start":34.22,"end":34.46,"confidence":0.98095703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.31591689586639404},{"word":"it","start":34.46,"end":34.54,"confidence":0.7290039,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.34942933917045593},{"word":"happened","start":34.54,"end":35.04,"confidence":0.94677734,"punctuated_word":"happened?","sentiment":"neutral","sentiment_score":-0.3059178590774536},{"word":"mhmm","start":44.495,"end":44.995,"confidence":0.9859619,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0891382098197937},{"word":"okay","start":45.055,"end":45.555,"confidence":0.7915039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0506293959915638},{"word":"have","start":46.335,"end":46.574997,"confidence":0.87060547,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.06996988505125046},{"word":"you","start":46.574997,"end":46.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06888826191425323},{"word":"done","start":46.735,"end":46.975,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.0818401500582695},{"word":"anything","start":46.975,"end":47.375,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.07028666138648987},{"word":"with","start":47.375,"end":47.614998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09809893369674684},{"word":"the","start":47.614998,"end":47.695,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1173773780465126},{"word":"router","start":47.695,"end":48.195,"confidence":0.9995117,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.09698989987373352},{"word":"mhmm","start":51.614998,"end":52.114998,"confidence":0.9980469,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.12058675289154051},{"word":"mhmm","start":66.94,"end":67.44,"confidence":0.93029785,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.21772345900535583},{"word":"okay","start":71.515,"end":71.915,"confidence":0.8833008,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06723646819591522},{"word":"i","start":71.915,"end":72.075005,"confidence":0.91748047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06743501126766205},{"word":"see","start":72.075005,"end":72.575005,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.0599864199757576},{"word":"hang","start":74.235,"end":74.475,"confidence":0.80810547,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.08890736103057861},{"word":"on","start":74.475,"end":74.635,"confidence":0.9941406,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.056776080280542374},{"word":"let","start":74.635,"end":74.795,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.03728742152452469},{"word":"me","start":74.795,"end":74.955,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.018822886049747467},{"word":"just","start":74.955,"end":75.195,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04536280035972595},{"word":"check","start":75.195,"end":75.515,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.02304697036743164},{"word":"your","start":75.515,"end":75.755005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02457268163561821},{"word":"account","start":75.755005,"end":76.255005,"confidence":0.94262695,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.019863266497850415},{"word":"hello","start":144.70999,"end":145.18999,"confidence":0.8154297,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.035497091710567474},{"word":"tony","start":145.18999,"end":145.68999,"confidence":0.9152832,"punctuated_word":"Tony?","sentiment":"neutral","sentiment_score":0.02576487697660923},{"word":"yes","start":147.18999,"end":147.68999,"confidence":0.9387207,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.06091725081205368},{"word":"so","start":148.47,"end":148.70999,"confidence":0.57910156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03709932416677475},{"word":"you","start":148.70999,"end":148.87,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06345774233341217},{"word":"already","start":148.87,"end":149.37,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.0849502757191658},{"word":"power","start":149.43,"end":149.75,"confidence":0.9873047,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.1302761435508728},{"word":"cycled","start":149.75,"end":150.15,"confidence":0.9863281,"punctuated_word":"cycled","sentiment":"neutral","sentiment_score":-0.06223294883966446},{"word":"the","start":150.15,"end":150.31,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1247229054570198},{"word":"router","start":150.31,"end":150.81,"confidence":0.82421875,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.09000903367996216},{"word":"and","start":151.52501,"end":151.60501,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0739295482635498},{"word":"it's","start":151.60501,"end":151.685,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15653789043426514},{"word":"still","start":151.685,"end":151.765,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.18113286793231964},{"word":"not","start":151.765,"end":152.265,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19106505811214447},{"word":"working","start":152.565,"end":153.065,"confidence":0.8405762,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.00994538515806198},{"word":"mhmm","start":170.86,"end":171.36,"confidence":0.88500977,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03433838114142418},{"word":"mhmm","start":178.3,"end":178.54,"confidence":0.9127197,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.020312873646616936},{"word":"okay","start":178.54,"end":178.78,"confidence":0.8027344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.001522032544016838},{"word":"i","start":178.78,"end":178.86,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010358288884162905},{"word":"see","start":178.86,"end":179.355,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.005299942567944527},{"word":"so","start":180.155,"end":180.315,"confidence":0.9482422,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.028332877904176712},{"word":"what","start":180.315,"end":180.555,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02452840283513069},{"word":"i'm","start":180.555,"end":180.795,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.028731390833854675},{"word":"going","start":180.795,"end":181.03499,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.02179434895515442},{"word":"to","start":181.03499,"end":181.19499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.016770437359809875},{"word":"do","start":181.19499,"end":181.355,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01433689147233963},{"word":"is","start":181.355,"end":181.855,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01365576684474945},{"word":"log","start":182.555,"end":182.875,"confidence":0.9707031,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.019424602389335632},{"word":"a","start":182.875,"end":182.955,"confidence":0.8730469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007937867194414139},{"word":"ticket","start":182.955,"end":183.455,"confidence":0.99902344,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":-0.004973210394382477},{"word":"for","start":183.515,"end":183.915,"confidence":0.38476562,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.019762393087148663},{"word":"the","start":183.915,"end":184.415,"confidence":0.47021484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0021719634532928467},{"word":"supa","start":184.47499,"end":184.875,"confidence":0.6123047,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.003195052500814199},{"word":"network","start":184.875,"end":185.375,"confidence":0.7644043,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.00234820693731308},{"word":"then","start":185.75499,"end":186.155,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.021627243608236313},{"word":"i'll","start":186.155,"end":186.315,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.016727006062865257},{"word":"get","start":186.315,"end":186.555,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.020558811724185944},{"word":"back","start":186.555,"end":186.715,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.027185633778572083},{"word":"to","start":186.715,"end":186.875,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011873796582221985},{"word":"you","start":186.875,"end":186.955,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.001669257879257202},{"word":"once","start":186.955,"end":187.275,"confidence":0.9902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.025111228227615356},{"word":"i","start":187.275,"end":187.355,"confidence":0.83203125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015032559633255003},{"word":"hear","start":187.355,"end":187.515,"confidence":0.99902344,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.02030758559703827},{"word":"an","start":187.515,"end":187.67499,"confidence":0.98828125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01474197953939438},{"word":"update","start":187.67499,"end":187.995,"confidence":0.9970703,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.006679251790046692},{"word":"from","start":187.995,"end":188.235,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.030900821089744568},{"word":"them","start":188.235,"end":188.635,"confidence":0.99902344,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.03987548500299454},{"word":"i","start":188.635,"end":188.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1222686767578125},{"word":"think","start":188.715,"end":188.955,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.15871290862560272},{"word":"there's","start":188.955,"end":189.455,"confidence":0.96240234,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.13904356956481934},{"word":"an","start":189.995,"end":190.075,"confidence":0.921875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1650361865758896},{"word":"maybe","start":190.315,"end":190.715,"confidence":0.99609375,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.19253601133823395},{"word":"a","start":190.715,"end":190.875,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19826602935791016},{"word":"network","start":190.875,"end":191.375,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.22690846025943756},{"word":"outage","start":191.995,"end":192.495,"confidence":0.94677734,"punctuated_word":"outage.","sentiment":"neutral","sentiment_score":-0.1547396034002304},{"word":"yeah","start":194.93001,"end":195.43001,"confidence":0.93652344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11154909431934357},{"word":"actually","start":201.33,"end":201.83,"confidence":0.9489746,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.17821818590164185},{"word":"there's","start":201.89,"end":202.37,"confidence":0.9812012,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.19343720376491547},{"word":"also","start":202.37,"end":202.87,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.1915178149938583},{"word":"other","start":203.57,"end":203.81,"confidence":0.97802734,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.18679770827293396},{"word":"customer","start":203.81,"end":204.31,"confidence":0.9902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.1546633541584015},{"word":"who","start":204.45,"end":204.61,"confidence":0.9980469,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.1659935712814331},{"word":"is","start":204.61,"end":204.77,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.19773375988006592},{"word":"showing","start":204.77,"end":205.09,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.19814763963222504},{"word":"offline","start":205.09,"end":205.57,"confidence":0.9370117,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.17870599031448364},{"word":"right","start":205.57,"end":205.73,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1816205382347107},{"word":"now","start":205.73,"end":206.23,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.23561817407608032},{"word":"with","start":206.375,"end":206.455,"confidence":0.9863281,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.21918007731437683},{"word":"the","start":206.455,"end":206.775,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2018190920352936},{"word":"same","start":206.775,"end":207.275,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.16602662205696106},{"word":"yes","start":208.855,"end":209.33499,"confidence":0.9577637,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.14383956789970398},{"word":"but","start":209.33499,"end":209.815,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.15585315227508545},{"word":"we're","start":209.815,"end":210.055,"confidence":0.98339844,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.21962228417396543},{"word":"still","start":210.055,"end":210.295,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2274887263774872},{"word":"investigating","start":210.295,"end":210.795,"confidence":0.99902344,"punctuated_word":"investigating","sentiment":"neutral","sentiment_score":-0.22477398812770844},{"word":"it","start":211.095,"end":211.595,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.210674911737442},{"word":"yeah","start":213.415,"end":213.735,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15191201865673065},{"word":"okay","start":213.735,"end":214.055,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15578773617744446},{"word":"i'll","start":214.055,"end":214.295,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13320094347000122},{"word":"get","start":214.295,"end":214.535,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11999738216400146},{"word":"back","start":214.535,"end":214.69499,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1475987732410431},{"word":"to","start":214.69499,"end":214.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12219300866127014},{"word":"you","start":214.855,"end":215.015,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15225915610790253},{"word":"then","start":215.015,"end":215.515,"confidence":0.9980469,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.08955778926610947},{"word":"thank","start":215.815,"end":216.055,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8263172507286072},{"word":"you","start":216.055,"end":216.295,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5089229345321655},{"word":"bye","start":216.295,"end":216.535,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.17009329795837402},{"word":"for","start":216.535,"end":216.775,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19390666484832764},{"word":"now","start":216.775,"end":217.275,"confidence":0.9970703,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.10100670903921127}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. This is Maureen from AirTag tech support. Am I speak am I speaking with Tony?\n\nYeah. Just wanted to check-in because we noticed that the service is currently offline. If you're experiencing any technical issues if or if you need assistance which is service to date. Mhmm. May I know since when it happened?\n\nMhmm. Okay. Have you done anything with the router? Mhmm. Mhmm.\n\nOkay. I see. Hang on. Let me just check your account. Hello, Tony?\n\nYes. So you already power cycled the router, and it's still not working. Mhmm. Mhmm. Okay.\n\nI see. So what I'm going to do is log a ticket for the Supa network, then I'll get back to you once I hear an update from them. I think there's an maybe a network outage. Yeah. Actually, there's also other customer who is showing offline right now with the same yes.\n\nBut we're still investigating it. Yeah. Okay. I'll get back to you then. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.09954780340194702},{"text":"Hello.","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.10591466724872588},{"text":"Good afternoon.","start":5.52,"end":6.3399997,"sentiment":"positive","sentiment_score":0.5190953314304352},{"text":"This is Maureen from AirTag tech support.","start":6.48,"end":9.059999,"sentiment":"neutral","sentiment_score":0.16713592622961318},{"text":"Am I speak am I speaking with Tony?","start":9.76,"end":12.82,"sentiment":"neutral","sentiment_score":0.04315235232934356}],"sentiment":"neutral","sentiment_score":0.14520123346071495,"num_words":19,"start":4.56,"end":12.82},{"sentences":[{"text":"Yeah.","start":15.125,"end":15.625,"sentiment":"neutral","sentiment_score":0.016615645959973335},{"text":"Just wanted to check-in because we noticed that the service is currently offline.","start":15.765,"end":21.145,"sentiment":"neutral","sentiment_score":-0.13350043101952627},{"text":"If you're experiencing any technical issues if or if you need assistance which is service to date.","start":21.685001,"end":28.06,"sentiment":"neutral","sentiment_score":-0.06823789985740886},{"text":"Mhmm.","start":28.06,"end":28.56,"sentiment":"neutral","sentiment_score":-0.0918455496430397},{"text":"May I know since when it happened?","start":33.34,"end":35.04,"sentiment":"negative","sentiment_score":-0.3355355305331094}],"sentiment":"neutral","sentiment_score":-0.13639816713447755,"num_words":39,"start":15.125,"end":35.04},{"sentences":[{"text":"Mhmm.","start":44.495,"end":44.995,"sentiment":"neutral","sentiment_score":-0.0891382098197937},{"text":"Okay.","start":45.055,"end":45.555,"sentiment":"neutral","sentiment_score":-0.0506293959915638},{"text":"Have you done anything with the router?","start":46.335,"end":48.195,"sentiment":"neutral","sentiment_score":-0.08620731000389371},{"text":"Mhmm.","start":51.614998,"end":52.114998,"sentiment":"neutral","sentiment_score":-0.12058675289154051},{"text":"Mhmm.","start":66.94,"end":67.44,"sentiment":"neutral","sentiment_score":-0.21772345900535583}],"sentiment":"neutral","sentiment_score":-0.09832081706686453,"num_words":11,"start":44.495,"end":67.44},{"sentences":[{"text":"Okay.","start":71.515,"end":71.915,"sentiment":"neutral","sentiment_score":-0.06723646819591522},{"text":"I see.","start":71.915,"end":72.575005,"sentiment":"neutral","sentiment_score":-0.06371071562170982},{"text":"Hang on.","start":74.235,"end":74.635,"sentiment":"neutral","sentiment_score":-0.0728417206555605},{"text":"Let me just check your account.","start":74.635,"end":76.255005,"sentiment":"neutral","sentiment_score":-0.02815933773914973},{"text":"Hello, Tony?","start":144.70999,"end":145.68999,"sentiment":"neutral","sentiment_score":0.030630984343588352}],"sentiment":"neutral","sentiment_score":-0.03446426142293673,"num_words":13,"start":71.515,"end":145.68999},{"sentences":[{"text":"Yes.","start":147.18999,"end":147.68999,"sentiment":"neutral","sentiment_score":-0.06091725081205368},{"text":"So you already power cycled the router, and it's still not working.","start":148.47,"end":153.065,"sentiment":"neutral","sentiment_score":-0.10044659363726775},{"text":"Mhmm.","start":170.86,"end":171.36,"sentiment":"neutral","sentiment_score":-0.03433838114142418},{"text":"Mhmm.","start":178.3,"end":178.54,"sentiment":"neutral","sentiment_score":-0.020312873646616936},{"text":"Okay.","start":178.54,"end":178.78,"sentiment":"neutral","sentiment_score":0.001522032544016838}],"sentiment":"neutral","sentiment_score":-0.08246284979395568,"num_words":16,"start":147.18999,"end":178.78},{"sentences":[{"text":"I see.","start":178.78,"end":179.355,"sentiment":"neutral","sentiment_score":-0.007829115726053715},{"text":"So what I'm going to do is log a ticket for the Supa network, then I'll get back to you once I hear an update from them.","start":180.155,"end":188.635,"sentiment":"neutral","sentiment_score":-0.007495287409121239},{"text":"I think there's an maybe a network outage.","start":188.635,"end":192.495,"sentiment":"neutral","sentiment_score":-0.16968893073499203},{"text":"Yeah.","start":194.93001,"end":195.43001,"sentiment":"neutral","sentiment_score":-0.11154909431934357},{"text":"Actually, there's also other customer who is showing offline right now with the same yes.","start":201.33,"end":209.33499,"sentiment":"neutral","sentiment_score":-0.18622128665447235}],"sentiment":"neutral","sentiment_score":-0.08453605342480652,"num_words":53,"start":178.78,"end":209.33499},{"sentences":[{"text":"But we're still investigating it.","start":209.33499,"end":211.595,"sentiment":"neutral","sentiment_score":-0.2076826125383377},{"text":"Yeah.","start":213.415,"end":213.735,"sentiment":"neutral","sentiment_score":0.15191201865673065},{"text":"Okay.","start":213.735,"end":214.055,"sentiment":"neutral","sentiment_score":0.15578773617744446},{"text":"I'll get back to you then.","start":214.055,"end":215.515,"sentiment":"neutral","sentiment_score":0.12746784215172133},{"text":"Thank you.","start":215.815,"end":216.295,"sentiment":"positive","sentiment_score":0.6676200926303864}],"sentiment":"neutral","sentiment_score":0.09128892868757248,"num_words":15,"start":209.33499,"end":216.295},{"sentences":[{"text":"Bye for now.","start":216.295,"end":217.275,"sentiment":"neutral","sentiment_score":0.0876644179224968}],"sentiment":"neutral","sentiment_score":0.0876644179224968,"num_words":3,"start":216.295,"end":217.275}]}}]},{"alternatives":[{"transcript":"Hello? Yes. I'm at the office of are you? Yep. Yes. You are. Yep. Yep. Yep. Yeah. The insurance is not working. Well, I got home at 11:50 this morning, so it wasn't working since then. I've turned it off. I've turned it off from the power point, turned it back on. And I called you guys before. I was speaking to someone. He told me to unplug the black cord. So I unplugged the black black cord for twenty minutes, put it back in after twenty minutes, and it's still flashing red. Hello? Yeah. I just yeah. Yeah. I just turned off everything when I got home, and then I turned back everything on. Well, just unplugged this on the PowerPoint, then I just plugged it back in. And, obviously, I called one of your I called you guys, and you got one of the guys told me to just unplug the black cord. So I unplugged it and plugged it back in after twenty when you said wait twenty minutes, and then still red flashing red. Is that okay. Is there a outage? Like, is this is this not mine's not working or is everyone else or is this mine? What was this? Okay. Okay. Thank you. Thank you. Bye.","confidence":0.98339844,"words":[{"word":"hello","start":3.1999998,"end":3.6999998,"confidence":0.97558594,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03931654244661331},{"word":"yes","start":4.88,"end":5.3599997,"confidence":0.9836426,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2135010361671448},{"word":"i'm","start":5.3599997,"end":5.52,"confidence":0.55371094,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3964531421661377},{"word":"at","start":5.52,"end":5.68,"confidence":0.25048828,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.6129444241523743},{"word":"the","start":5.68,"end":5.8399997,"confidence":0.67285156,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5476910471916199},{"word":"office","start":5.8399997,"end":6.04,"confidence":0.9428711,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.32350119948387146},{"word":"of","start":6.04,"end":6.24,"confidence":0.27026367,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.284267783164978},{"word":"are","start":7.44,"end":7.6,"confidence":0.43139648,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2393023818731308},{"word":"you","start":7.6,"end":8.1,"confidence":0.9453125,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2662960886955261},{"word":"yep","start":9.679999,"end":10.179999,"confidence":0.9885254,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.054068952798843384},{"word":"yes","start":13.36,"end":13.759999,"confidence":0.9577637,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04993399605154991},{"word":"you","start":13.759999,"end":14.0,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06043325737118721},{"word":"are","start":14.0,"end":14.5,"confidence":0.9914551,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":0.08362232148647308},{"word":"yep","start":21.895,"end":22.395,"confidence":0.81811523,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.051116496324539185},{"word":"yep","start":26.775002,"end":27.275002,"confidence":0.9321289,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.04634615406394005},{"word":"yep","start":29.415,"end":29.815,"confidence":0.9042969,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.06511123478412628},{"word":"yeah","start":29.815,"end":30.135,"confidence":0.93115234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.17762917280197144},{"word":"the","start":30.135,"end":30.295,"confidence":0.8935547,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5245285630226135},{"word":"insurance","start":30.295,"end":30.615,"confidence":0.484375,"punctuated_word":"insurance","sentiment":"negative","sentiment_score":-0.5566809773445129},{"word":"is","start":30.615,"end":30.695,"confidence":0.44921875,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6133312582969666},{"word":"not","start":30.695,"end":30.855,"confidence":0.9951172,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5843961834907532},{"word":"working","start":30.855,"end":31.355,"confidence":0.9951172,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.548140287399292},{"word":"well","start":36.91,"end":37.07,"confidence":0.93530273,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.2964335083961487},{"word":"i","start":37.07,"end":37.15,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34614643454551697},{"word":"got","start":37.15,"end":37.39,"confidence":0.96777344,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3545442819595337},{"word":"home","start":37.39,"end":37.71,"confidence":0.99902344,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.3166654407978058},{"word":"at","start":37.71,"end":37.95,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.32914283871650696},{"word":"11:50","start":37.95,"end":39.89,"confidence":0.99853516,"punctuated_word":"11:50","sentiment":"neutral","sentiment_score":-0.3205697238445282},{"word":"this","start":40.75,"end":40.99,"confidence":0.99316406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2871120870113373},{"word":"morning","start":40.99,"end":41.49,"confidence":0.94677734,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":-0.26803094148635864},{"word":"so","start":41.63,"end":42.03,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.3091047406196594},{"word":"it","start":42.03,"end":42.27,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.48612260818481445},{"word":"wasn't","start":42.27,"end":42.59,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"negative","sentiment_score":-0.5096858739852905},{"word":"working","start":42.59,"end":42.99,"confidence":1.0,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.5053127408027649},{"word":"since","start":42.99,"end":43.31,"confidence":1.0,"punctuated_word":"since","sentiment":"negative","sentiment_score":-0.5138262510299683},{"word":"then","start":43.31,"end":43.81,"confidence":0.99853516,"punctuated_word":"then.","sentiment":"negative","sentiment_score":-0.41258561611175537},{"word":"i've","start":49.824997,"end":50.065,"confidence":0.7807617,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1758720576763153},{"word":"turned","start":50.065,"end":50.305,"confidence":1.0,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.15873554348945618},{"word":"it","start":50.305,"end":50.464996,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3251052796840668},{"word":"off","start":50.464996,"end":50.964996,"confidence":0.98950195,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.2282482087612152},{"word":"i've","start":51.585,"end":51.824997,"confidence":0.923584,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.123462975025177},{"word":"turned","start":51.824997,"end":52.065,"confidence":1.0,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.1525976061820984},{"word":"it","start":52.065,"end":52.144997,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2747468948364258},{"word":"off","start":52.144997,"end":52.385,"confidence":0.99902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.19882015883922577},{"word":"from","start":52.385,"end":52.704998,"confidence":0.32714844,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.26340481638908386},{"word":"the","start":52.704998,"end":52.864998,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2279169261455536},{"word":"power","start":52.864998,"end":53.105,"confidence":0.51708984,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.17166325449943542},{"word":"point","start":53.105,"end":53.344997,"confidence":0.44848633,"punctuated_word":"point,","sentiment":"neutral","sentiment_score":-0.147309809923172},{"word":"turned","start":53.344997,"end":53.664997,"confidence":0.8691406,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.17571033537387848},{"word":"it","start":53.664997,"end":53.745,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24088619649410248},{"word":"back","start":53.745,"end":53.905,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.188945934176445},{"word":"on","start":53.905,"end":54.405,"confidence":0.80322266,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.16570526361465454},{"word":"and","start":54.864998,"end":55.104996,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18016551434993744},{"word":"i","start":55.104996,"end":55.344997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2098652720451355},{"word":"called","start":55.344997,"end":55.585,"confidence":0.6738281,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.22582796216011047},{"word":"you","start":55.585,"end":55.824997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20707960426807404},{"word":"guys","start":55.824997,"end":56.144997,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.2542670667171478},{"word":"before","start":56.144997,"end":56.545,"confidence":0.9128418,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.20099115371704104},{"word":"i","start":56.545,"end":56.625,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2116996794939041},{"word":"was","start":56.625,"end":56.784996,"confidence":0.76464844,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.20554861426353457},{"word":"speaking","start":56.784996,"end":57.104996,"confidence":0.9951172,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.16747154295444489},{"word":"to","start":57.104996,"end":57.265,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24153026938438416},{"word":"someone","start":57.265,"end":57.765,"confidence":0.98339844,"punctuated_word":"someone.","sentiment":"neutral","sentiment_score":-0.2143770307302475},{"word":"he","start":57.824997,"end":58.065,"confidence":0.97314453,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.22041212022304535},{"word":"told","start":58.065,"end":58.305,"confidence":1.0,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.2809186577796936},{"word":"me","start":58.305,"end":58.464996,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.3183842897415161},{"word":"to","start":58.464996,"end":58.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29438745975494385},{"word":"unplug","start":58.625,"end":59.125,"confidence":1.0,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":-0.32661911845207214},{"word":"the","start":59.664997,"end":59.824997,"confidence":0.9770508,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.39196035265922546},{"word":"black","start":59.824997,"end":60.21,"confidence":0.9951172,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.2889482378959656},{"word":"cord","start":60.69,"end":60.93,"confidence":0.94921875,"punctuated_word":"cord.","sentiment":"neutral","sentiment_score":-0.28821706771850586},{"word":"so","start":60.93,"end":61.17,"confidence":0.9741211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1921498477458954},{"word":"i","start":61.17,"end":61.25,"confidence":0.66259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19657130539417267},{"word":"unplugged","start":61.25,"end":61.649998,"confidence":0.92317706,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.21388709545135495},{"word":"the","start":61.649998,"end":61.89,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30755847692489624},{"word":"black","start":61.89,"end":62.129997,"confidence":0.9301758,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.2094813585281372},{"word":"black","start":62.129997,"end":62.53,"confidence":0.8959961,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.19762268662452695},{"word":"cord","start":62.53,"end":62.85,"confidence":0.99609375,"punctuated_word":"cord","sentiment":"neutral","sentiment_score":-0.27619361877441406},{"word":"for","start":62.85,"end":63.09,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.25268733501434326},{"word":"twenty","start":63.09,"end":63.41,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.27750006318092346},{"word":"minutes","start":63.41,"end":63.73,"confidence":0.9440918,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":-0.22409537434577945},{"word":"put","start":63.73,"end":63.89,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.24799135327339172},{"word":"it","start":63.89,"end":64.049995,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2935378849506378},{"word":"back","start":64.049995,"end":64.29,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.23098944127559665},{"word":"in","start":64.29,"end":64.79,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.20993472635746},{"word":"after","start":64.85,"end":65.09,"confidence":0.94628906,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.24260644614696503},{"word":"twenty","start":65.09,"end":65.49,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.2436454147100449},{"word":"minutes","start":65.49,"end":65.99,"confidence":0.98657227,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":-0.2498340904712677},{"word":"and","start":66.45,"end":66.69,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.27015772461891174},{"word":"it's","start":66.69,"end":66.85,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.33856624364852905},{"word":"still","start":66.85,"end":67.25,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.354873925447464},{"word":"flashing","start":67.25,"end":67.729996,"confidence":1.0,"punctuated_word":"flashing","sentiment":"neutral","sentiment_score":-0.24768802523612976},{"word":"red","start":67.729996,"end":68.229996,"confidence":0.99902344,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.2981806993484497},{"word":"hello","start":145.915,"end":146.415,"confidence":0.76123047,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0107467919588089},{"word":"yeah","start":151.77,"end":152.09,"confidence":0.94628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06559392809867859},{"word":"i","start":152.09,"end":152.17,"confidence":0.7553711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03190930187702179},{"word":"just","start":152.17,"end":152.67,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03900331258773804},{"word":"yeah","start":153.29001,"end":153.61,"confidence":0.9692383,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.08572354912757874},{"word":"yeah","start":153.61,"end":153.77,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07976482063531876},{"word":"i","start":153.77,"end":153.85,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.033931344747543335},{"word":"just","start":153.85,"end":154.09,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03187071532011032},{"word":"turned","start":154.09,"end":154.41,"confidence":0.9970703,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.005247361958026886},{"word":"off","start":154.41,"end":154.57,"confidence":0.9980469,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.046940915286540985},{"word":"everything","start":154.57,"end":154.97,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.07467982172966003},{"word":"when","start":154.97,"end":155.13,"confidence":0.9941406,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.04023684561252594},{"word":"i","start":155.13,"end":155.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04162071645259857},{"word":"got","start":155.21,"end":155.45,"confidence":0.87060547,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.02808840572834015},{"word":"home","start":155.45,"end":155.95,"confidence":0.85546875,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":-0.025731703266501427},{"word":"and","start":156.17,"end":156.33,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0315212644636631},{"word":"then","start":156.33,"end":156.57,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.015077706426382065},{"word":"i","start":156.57,"end":156.73,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021077215671539307},{"word":"turned","start":156.73,"end":156.97,"confidence":0.9194336,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.01972702145576477},{"word":"back","start":156.97,"end":157.47,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02367532253265381},{"word":"everything","start":157.61,"end":158.01,"confidence":0.9589844,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.05127784609794617},{"word":"on","start":158.01,"end":158.25,"confidence":0.7751465,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.03695975989103317},{"word":"well","start":158.25,"end":158.49,"confidence":0.72998047,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.002711459994316101},{"word":"just","start":158.49,"end":158.65,"confidence":0.7470703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.006118156015872955},{"word":"unplugged","start":158.65,"end":159.13,"confidence":0.984375,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.0028188638389110565},{"word":"this","start":159.13,"end":159.29001,"confidence":0.5209961,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.012304499745368958},{"word":"on","start":159.29001,"end":159.45,"confidence":0.55615234,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.020491544157266617},{"word":"the","start":159.45,"end":159.53,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.049573611468076706},{"word":"powerpoint","start":159.53,"end":160.03,"confidence":0.77978516,"punctuated_word":"PowerPoint,","sentiment":"neutral","sentiment_score":0.042502932250499725},{"word":"then","start":160.09,"end":160.25,"confidence":0.9658203,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0308523066341877},{"word":"i","start":160.25,"end":160.41,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028838250786066055},{"word":"just","start":160.41,"end":160.635,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04553134739398956},{"word":"plugged","start":160.795,"end":160.95499,"confidence":0.9614258,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.026225505396723747},{"word":"it","start":160.95499,"end":161.11499,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.001802697777748108},{"word":"back","start":161.11499,"end":161.435,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0069355592131614685},{"word":"in","start":161.435,"end":161.915,"confidence":0.97802734,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.007050357758998871},{"word":"and","start":161.915,"end":162.155,"confidence":0.9279785,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.03585783392190933},{"word":"obviously","start":162.155,"end":162.655,"confidence":0.99902344,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.07442568987607956},{"word":"i","start":163.515,"end":163.595,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0596543550491333},{"word":"called","start":163.595,"end":163.83499,"confidence":0.98535156,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.08925997465848923},{"word":"one","start":163.83499,"end":164.075,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.09298816323280334},{"word":"of","start":164.075,"end":164.235,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11286726593971252},{"word":"your","start":164.235,"end":164.735,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09569571912288666},{"word":"i","start":166.075,"end":166.235,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08471782505512238},{"word":"called","start":166.235,"end":166.47499,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.091497540473938},{"word":"you","start":166.47499,"end":166.635,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08589041233062744},{"word":"guys","start":166.635,"end":166.795,"confidence":0.7902832,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":-0.08444984257221222},{"word":"and","start":166.795,"end":166.915,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07107975333929062},{"word":"you","start":166.915,"end":167.03499,"confidence":0.47583008,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11515934765338898},{"word":"got","start":167.03499,"end":167.19499,"confidence":0.9448242,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.12706410884857178},{"word":"one","start":167.275,"end":167.435,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.16263429820537567},{"word":"of","start":167.435,"end":167.515,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13638760149478912},{"word":"the","start":167.515,"end":167.67499,"confidence":0.4338379,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14417299628257751},{"word":"guys","start":167.67499,"end":167.915,"confidence":0.99609375,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.13321563601493835},{"word":"told","start":167.915,"end":168.155,"confidence":0.99609375,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.12986287474632263},{"word":"me","start":168.155,"end":168.31499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1345057189464569},{"word":"to","start":168.31499,"end":168.555,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10991676896810532},{"word":"just","start":168.555,"end":168.795,"confidence":0.9370117,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12603330612182617},{"word":"unplug","start":168.795,"end":169.275,"confidence":1.0,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":-0.16229984164237976},{"word":"the","start":169.275,"end":169.435,"confidence":0.92822266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19238343834877017},{"word":"black","start":169.435,"end":169.67499,"confidence":0.99902344,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.14401118457317352},{"word":"cord","start":169.67499,"end":170.17499,"confidence":0.93652344,"punctuated_word":"cord.","sentiment":"neutral","sentiment_score":-0.11047528684139252},{"word":"so","start":170.31499,"end":170.555,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04327794909477234},{"word":"i","start":170.555,"end":170.635,"confidence":0.7167969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02485252171754837},{"word":"unplugged","start":170.635,"end":171.03499,"confidence":0.9973958,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.05632053688168526},{"word":"it","start":171.03499,"end":171.19499,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.053399115800857544},{"word":"and","start":171.19499,"end":171.435,"confidence":0.81152344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05267241597175598},{"word":"plugged","start":171.435,"end":171.67499,"confidence":0.86279297,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.06665407866239548},{"word":"it","start":171.67499,"end":171.83499,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12198826670646667},{"word":"back","start":171.83499,"end":171.995,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07310881465673447},{"word":"in","start":171.995,"end":172.155,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07980125397443771},{"word":"after","start":172.155,"end":172.39499,"confidence":0.9941406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.10792797058820724},{"word":"twenty","start":172.39499,"end":172.635,"confidence":0.91748047,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.09378348290920258},{"word":"when","start":172.715,"end":172.875,"confidence":0.73779297,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.09605464339256288},{"word":"you","start":172.875,"end":172.95499,"confidence":0.42919922,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1365135908126831},{"word":"said","start":172.95499,"end":173.19499,"confidence":0.98828125,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.09413973987102509},{"word":"wait","start":173.19499,"end":173.355,"confidence":0.85546875,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.0832931399345398},{"word":"twenty","start":173.355,"end":173.595,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.14189530909061432},{"word":"minutes","start":173.595,"end":173.915,"confidence":0.80810547,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":-0.14487990736961365},{"word":"and","start":173.915,"end":174.075,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16946551203727722},{"word":"then","start":174.075,"end":174.555,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1689664125442505},{"word":"still","start":174.555,"end":174.875,"confidence":0.79833984,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.20466122031211853},{"word":"red","start":174.875,"end":175.11499,"confidence":0.9560547,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.17487314343452454},{"word":"flashing","start":175.355,"end":175.83499,"confidence":0.9980469,"punctuated_word":"flashing","sentiment":"neutral","sentiment_score":-0.14180654287338257},{"word":"red","start":175.83499,"end":176.33499,"confidence":0.99609375,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.14061430096626282},{"word":"is","start":190.685,"end":190.845,"confidence":0.5961914,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1820479929447174},{"word":"that","start":190.845,"end":191.345,"confidence":0.7001953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.178579643368721},{"word":"okay","start":193.645,"end":193.88501,"confidence":0.99121094,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.07093383371829987},{"word":"is","start":193.88501,"end":194.125,"confidence":0.9291992,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1225636750459671},{"word":"there","start":194.125,"end":194.365,"confidence":0.9970703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.12279706448316574},{"word":"a","start":194.365,"end":194.52501,"confidence":0.6484375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12512880563735962},{"word":"outage","start":194.52501,"end":195.02501,"confidence":0.7043457,"punctuated_word":"outage?","sentiment":"neutral","sentiment_score":-0.12652525305747986},{"word":"like","start":195.16501,"end":195.565,"confidence":0.935791,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.1295403242111206},{"word":"is","start":195.565,"end":195.725,"confidence":0.6303711,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15169887244701383},{"word":"this","start":195.725,"end":195.965,"confidence":0.94189453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1794389933347702},{"word":"is","start":195.965,"end":196.125,"confidence":0.8798828,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1817457228899002},{"word":"this","start":196.125,"end":196.285,"confidence":0.9667969,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2292831391096115},{"word":"not","start":196.285,"end":196.765,"confidence":0.9091797,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20436991751194},{"word":"mine's","start":196.765,"end":197.005,"confidence":0.34326172,"punctuated_word":"mine's","sentiment":"neutral","sentiment_score":-0.2532748579978943},{"word":"not","start":197.005,"end":197.24501,"confidence":0.5732422,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3095455765724182},{"word":"working","start":197.24501,"end":197.565,"confidence":1.0,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.3416338264942169},{"word":"or","start":197.565,"end":197.725,"confidence":0.38134766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.23800061643123627},{"word":"is","start":197.725,"end":197.80501,"confidence":0.9135742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.216104120016098},{"word":"everyone","start":197.80501,"end":198.125,"confidence":0.75683594,"punctuated_word":"everyone","sentiment":"neutral","sentiment_score":-0.2067553848028183},{"word":"else","start":198.125,"end":198.625,"confidence":0.9980469,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.22869972884655},{"word":"or","start":198.925,"end":199.005,"confidence":0.28100586,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.18214401602745056},{"word":"is","start":199.005,"end":199.085,"confidence":0.66015625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18342410027980804},{"word":"this","start":199.085,"end":199.325,"confidence":0.8198242,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19498801231384277},{"word":"mine","start":199.325,"end":199.825,"confidence":0.9199219,"punctuated_word":"mine?","sentiment":"neutral","sentiment_score":-0.16285668313503265},{"word":"what","start":200.685,"end":200.925,"confidence":0.7104492,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.13340044021606445},{"word":"was","start":200.925,"end":201.085,"confidence":0.92822266,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1634327471256256},{"word":"this","start":201.085,"end":201.585,"confidence":0.9875488,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.12917527556419373},{"word":"okay","start":211.22,"end":211.72,"confidence":0.9433594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.040129419416189194},{"word":"okay","start":211.86,"end":212.34,"confidence":0.90771484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17530016601085663},{"word":"thank","start":212.34,"end":212.58,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4249573349952698},{"word":"you","start":212.58,"end":213.08,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34927886724472046},{"word":"thank","start":215.62,"end":215.86,"confidence":0.41430664,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8229532241821289},{"word":"you","start":215.86,"end":216.18001,"confidence":0.76904297,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7894841432571411},{"word":"bye","start":216.18001,"end":216.68001,"confidence":0.9387207,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.36376842856407166}],"paragraphs":{"transcript":"\nHello? Yes. I'm at the office of are you? Yep. Yes.\n\nYou are. Yep. Yep. Yep. Yeah.\n\nThe insurance is not working. Well, I got home at 11:50 this morning, so it wasn't working since then. I've turned it off. I've turned it off from the power point, turned it back on. And I called you guys before.\n\nI was speaking to someone. He told me to unplug the black cord. So I unplugged the black black cord for twenty minutes, put it back in after twenty minutes, and it's still flashing red. Hello? Yeah.\n\nI just yeah. Yeah. I just turned off everything when I got home, and then I turned back everything on. Well, just unplugged this on the PowerPoint, then I just plugged it back in. And, obviously, I called one of your I called you guys, and you got one of the guys told me to just unplug the black cord.\n\nSo I unplugged it and plugged it back in after twenty when you said wait twenty minutes, and then still red flashing red. Is that okay. Is there a outage? Like, is this is this not mine's not working or is everyone else or is this mine? What was this?\n\nOkay. Okay. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.03931654244661331},{"text":"Yes.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.2135010361671448},{"text":"I'm at the office of are you?","start":5.3599997,"end":8.1,"sentiment":"positive","sentiment_score":0.38149372381823404},{"text":"Yep.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.054068952798843384},{"text":"Yes.","start":13.36,"end":13.759999,"sentiment":"neutral","sentiment_score":0.04993399605154991}],"sentiment":"neutral","sentiment_score":0.2752069631083445,"num_words":11,"start":3.1999998,"end":13.759999},{"sentences":[{"text":"You are.","start":13.759999,"end":14.5,"sentiment":"neutral","sentiment_score":0.07202778942883015},{"text":"Yep.","start":21.895,"end":22.395,"sentiment":"neutral","sentiment_score":-0.051116496324539185},{"text":"Yep.","start":26.775002,"end":27.275002,"sentiment":"neutral","sentiment_score":-0.04634615406394005},{"text":"Yep.","start":29.415,"end":29.815,"sentiment":"neutral","sentiment_score":-0.06511123478412628},{"text":"Yeah.","start":29.815,"end":30.135,"sentiment":"neutral","sentiment_score":-0.17762917280197144}],"sentiment":"neutral","sentiment_score":-0.03269124651948611,"num_words":6,"start":13.759999,"end":30.135},{"sentences":[{"text":"The insurance is not working.","start":30.135,"end":31.355,"sentiment":"negative","sentiment_score":-0.5654154539108276},{"text":"Well, I got home at 11:50 this morning, so it wasn't working since then.","start":36.91,"end":43.81,"sentiment":"negative","sentiment_score":-0.37537736339228495},{"text":"I've turned it off.","start":49.824997,"end":50.964996,"sentiment":"neutral","sentiment_score":-0.22199027240276337},{"text":"I've turned it off from the power point, turned it back on.","start":51.585,"end":54.405,"sentiment":"neutral","sentiment_score":-0.19426418095827103},{"text":"And I called you guys before.","start":54.864998,"end":56.545,"sentiment":"neutral","sentiment_score":-0.21303276220957437}],"sentiment":"neutral","sentiment_score":-0.3068216632052166,"num_words":41,"start":30.135,"end":56.545},{"sentences":[{"text":"I was speaking to someone.","start":56.545,"end":57.765,"sentiment":"neutral","sentiment_score":-0.20812542736530304},{"text":"He told me to unplug the black cord.","start":57.824997,"end":60.93,"sentiment":"neutral","sentiment_score":-0.301230913028121},{"text":"So I unplugged the black black cord for twenty minutes, put it back in after twenty minutes, and it's still flashing red.","start":60.93,"end":68.229996,"sentiment":"neutral","sentiment_score":-0.25344332443042233},{"text":"Hello?","start":145.915,"end":146.415,"sentiment":"neutral","sentiment_score":0.0107467919588089},{"text":"Yeah.","start":151.77,"end":152.09,"sentiment":"neutral","sentiment_score":-0.06559392809867859}],"sentiment":"neutral","sentiment_score":-0.245434451747585,"num_words":37,"start":56.545,"end":152.09},{"sentences":[{"text":"I just yeah.","start":152.09,"end":153.61,"sentiment":"neutral","sentiment_score":0.004936978220939636},{"text":"Yeah.","start":153.61,"end":153.77,"sentiment":"neutral","sentiment_score":0.07976482063531876},{"text":"I just turned off everything when I got home, and then I turned back everything on.","start":153.77,"end":158.25,"sentiment":"neutral","sentiment_score":-0.02475374040659517},{"text":"Well, just unplugged this on the PowerPoint, then I just plugged it back in.","start":158.25,"end":161.915,"sentiment":"neutral","sentiment_score":0.01685956080577203},{"text":"And, obviously, I called one of your I called you guys, and you got one of the guys told me to just unplug the black cord.","start":161.915,"end":170.17499,"sentiment":"neutral","sentiment_score":-0.11178872247154896}],"sentiment":"neutral","sentiment_score":-0.04953261706978083,"num_words":60,"start":152.09,"end":170.17499},{"sentences":[{"text":"So I unplugged it and plugged it back in after twenty when you said wait twenty minutes, and then still red flashing red.","start":170.31499,"end":176.33499,"sentiment":"neutral","sentiment_score":-0.10743260302621385},{"text":"Is that okay.","start":190.685,"end":193.88501,"sentiment":"neutral","sentiment_score":-0.14385382334391275},{"text":"Is there a outage?","start":193.88501,"end":195.02501,"sentiment":"neutral","sentiment_score":-0.12425369955599308},{"text":"Like, is this is this not mine's not working or is everyone else or is this mine?","start":195.16501,"end":199.825,"sentiment":"neutral","sentiment_score":-0.21138258190716014},{"text":"What was this?","start":200.685,"end":201.585,"sentiment":"neutral","sentiment_score":-0.14200282096862793}],"sentiment":"neutral","sentiment_score":-0.1483807698637247,"num_words":50,"start":170.31499,"end":201.585},{"sentences":[{"text":"Okay.","start":211.22,"end":211.72,"sentiment":"neutral","sentiment_score":0.040129419416189194},{"text":"Okay.","start":211.86,"end":212.34,"sentiment":"neutral","sentiment_score":0.17530016601085663},{"text":"Thank you.","start":212.34,"end":213.08,"sentiment":"positive","sentiment_score":0.3871181011199951},{"text":"Thank you.","start":215.62,"end":216.18001,"sentiment":"positive","sentiment_score":0.806218683719635},{"text":"Bye.","start":216.18001,"end":216.68001,"sentiment":"positive","sentiment_score":0.36376842856407166}],"sentiment":"positive","sentiment_score":0.4236959405243397,"num_words":7,"start":211.22,"end":216.68001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes.\n\nChannel 1: Yes.\n\nChannel 0: Hello.\n\nChannel 1: I'm at\n\nChannel 0: Good\n\nChannel 1: the office\n\nChannel 0: afternoon.\n\nChannel 1: of\n\nChannel 0: This is Maureen\n\nChannel 1: are\n\nChannel 0: from\n\nChannel 1: you?\n\nChannel 0: AirTag tech support.\n\nChannel 1: Yep.\n\nChannel 0: Am I speak am I speaking with Tony?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. Just wanted to check-in because we noticed that the service is currently offline. If you're\n\nChannel 1: Yep.\n\nChannel 0: experiencing any technical issues if or if you need assistance\n\nChannel 1: Yep.\n\nChannel 0: which is service to date. Mhmm.\n\nChannel 1: Yep. Yeah. The insurance is not working.\n\nChannel 0: May I know since when it happened?\n\nChannel 1: Well, I got home at 11:50 this morning, so it wasn't working since then.\n\nChannel 0: Mhmm. Okay. Have you done anything with the router?\n\nChannel 1: I've turned it off. I've\n\nChannel 0: Mhmm.\n\nChannel 1: turned it off from the power point, turned it back on. And I called you guys before. I was speaking to someone. He told me to unplug the black cord. So I unplugged the black black cord for twenty minutes, put it back in after twenty minutes, and it's still\n\nChannel 0: Mhmm.\n\nChannel 1: flashing red.\n\nChannel 0: Okay. I see. Hang on. Let me just check your account. Hello, Tony?\n\nChannel 1: Hello?\n\nChannel 0: Yes. So you already power cycled the router, and it's still not\n\nChannel 1: Yeah. I just\n\nChannel 0: working.\n\nChannel 1: yeah. Yeah. I just turned off everything when I got home, and then I turned back everything on. Well, just unplugged this on the PowerPoint, then I just plugged it back in. And, obviously, I called one of your I called you guys, and you got one of the guys told me to just unplug the black cord.\n\nSo I unplugged\n\nChannel 0: Mhmm.\n\nChannel 1: it and plugged it back in after twenty when you said wait twenty minutes, and then still red flashing red.\n\nChannel 0: Mhmm. Okay. I see. So what I'm going to do is log a ticket for the Supa network, then I'll get back to you once I hear an update from them. I think there's an maybe\n\nChannel 1: Is\n\nChannel 0: a\n\nChannel 1: that\n\nChannel 0: network outage.\n\nChannel 1: okay. Is there a outage?\n\nChannel 0: Yeah.\n\nChannel 1: Like, is this is this not mine's not working or is everyone else or is this mine? What was this?\n\nChannel 0: Actually, there's also other customer who is showing offline right now with the same yes. But we're still investigating it.\n\nChannel 1: Okay. Okay. Thank you.\n\nChannel 0: Yeah. Okay. I'll get back to you then.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.03931654244661331}],"sentiment":"neutral","sentiment_score":0.03931654244661331,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Yes.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.09954780340194702}],"sentiment":"neutral","sentiment_score":0.09954780340194702,"channel":0,"num_words":1,"start":4.56,"end":4.88},{"sentences":[{"text":"Yes.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.2135010361671448}],"sentiment":"neutral","sentiment_score":0.2135010361671448,"channel":1,"num_words":1,"start":4.88,"end":5.3599997},{"sentences":[{"text":"Hello.","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.10591466724872588}],"sentiment":"neutral","sentiment_score":0.10591466724872588,"channel":0,"num_words":1,"start":4.88,"end":5.2799997},{"sentences":[{"text":"I'm at","start":5.3599997,"end":5.68,"sentiment":"positive","sentiment_score":0.504698783159256}],"sentiment":"positive","sentiment_score":0.504698783159256,"channel":1,"num_words":2,"start":5.3599997,"end":5.68},{"sentences":[{"text":"Good","start":5.52,"end":5.8399997,"sentiment":"positive","sentiment_score":0.5631533861160278}],"sentiment":"positive","sentiment_score":0.5631533861160278,"channel":0,"num_words":1,"start":5.52,"end":5.8399997},{"sentences":[{"text":"the office","start":5.68,"end":6.04,"sentiment":"positive","sentiment_score":0.43559612333774567}],"sentiment":"positive","sentiment_score":0.43559612333774567,"channel":1,"num_words":2,"start":5.68,"end":6.04},{"sentences":[{"text":"afternoon.","start":5.8399997,"end":6.3399997,"sentiment":"positive","sentiment_score":0.4750372767448426}],"sentiment":"positive","sentiment_score":0.4750372767448426,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"of","start":6.04,"end":6.24,"sentiment":"neutral","sentiment_score":0.284267783164978}],"sentiment":"neutral","sentiment_score":0.284267783164978,"channel":1,"num_words":1,"start":6.04,"end":6.24},{"sentences":[{"text":"This is Maureen","start":6.48,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.21813633541266123}],"sentiment":"neutral","sentiment_score":0.21813633541266123,"channel":0,"num_words":3,"start":6.48,"end":7.3799996},{"sentences":[{"text":"are","start":7.44,"end":7.6,"sentiment":"neutral","sentiment_score":0.2393023818731308}],"sentiment":"neutral","sentiment_score":0.2393023818731308,"channel":1,"num_words":1,"start":7.44,"end":7.6},{"sentences":[{"text":"from","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.23689565062522888}],"sentiment":"neutral","sentiment_score":0.23689565062522888,"channel":0,"num_words":1,"start":7.44,"end":7.8399997},{"sentences":[{"text":"you?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.2662960886955261}],"sentiment":"neutral","sentiment_score":0.2662960886955261,"channel":1,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"AirTag tech support.","start":7.8399997,"end":9.059999,"sentiment":"neutral","sentiment_score":0.09288227558135986}],"sentiment":"neutral","sentiment_score":0.09288227558135986,"channel":0,"num_words":3,"start":7.8399997,"end":9.059999},{"sentences":[{"text":"Yep.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.054068952798843384}],"sentiment":"neutral","sentiment_score":0.054068952798843384,"channel":1,"num_words":1,"start":9.679999,"end":10.179999},{"sentences":[{"text":"Am I speak am I speaking with Tony?","start":9.76,"end":12.82,"sentiment":"neutral","sentiment_score":0.04315235232934356}],"sentiment":"neutral","sentiment_score":0.04315235232934356,"channel":0,"num_words":8,"start":9.76,"end":12.82},{"sentences":[{"text":"Yes.","start":13.36,"end":13.759999,"sentiment":"neutral","sentiment_score":0.04993399605154991},{"text":"You are.","start":13.759999,"end":14.5,"sentiment":"neutral","sentiment_score":0.07202778942883015}],"sentiment":"neutral","sentiment_score":0.0646631916364034,"channel":1,"num_words":3,"start":13.36,"end":14.5},{"sentences":[{"text":"Yeah.","start":15.125,"end":15.625,"sentiment":"neutral","sentiment_score":0.016615645959973335},{"text":"Just wanted to check-in because we noticed that the service is currently offline.","start":15.765,"end":21.145,"sentiment":"neutral","sentiment_score":-0.13350043101952627},{"text":"If you're","start":21.685001,"end":22.165,"sentiment":"neutral","sentiment_score":-0.058256130665540695}],"sentiment":"neutral","sentiment_score":-0.11471263866405934,"channel":0,"num_words":16,"start":15.125,"end":22.165},{"sentences":[{"text":"Yep.","start":21.895,"end":22.395,"sentiment":"neutral","sentiment_score":-0.051116496324539185}],"sentiment":"neutral","sentiment_score":-0.051116496324539185,"channel":1,"num_words":1,"start":21.895,"end":22.395},{"sentences":[{"text":"experiencing any technical issues if or if you need assistance","start":22.165,"end":25.785,"sentiment":"neutral","sentiment_score":-0.07412444315850734}],"sentiment":"neutral","sentiment_score":-0.07412444315850734,"channel":0,"num_words":10,"start":22.165,"end":25.785},{"sentences":[{"text":"Yep.","start":26.775002,"end":27.275002,"sentiment":"neutral","sentiment_score":-0.04634615406394005}],"sentiment":"neutral","sentiment_score":-0.04634615406394005,"channel":1,"num_words":1,"start":26.775002,"end":27.275002},{"sentences":[{"text":"which is service to date.","start":26.779999,"end":28.06,"sentiment":"neutral","sentiment_score":-0.06045752093195915},{"text":"Mhmm.","start":28.06,"end":28.56,"sentiment":"neutral","sentiment_score":-0.0918455496430397}],"sentiment":"neutral","sentiment_score":-0.06568885905047257,"channel":0,"num_words":6,"start":26.779999,"end":28.56},{"sentences":[{"text":"Yep.","start":29.415,"end":29.815,"sentiment":"neutral","sentiment_score":-0.06511123478412628},{"text":"Yeah.","start":29.815,"end":30.135,"sentiment":"neutral","sentiment_score":-0.17762917280197144},{"text":"The insurance is not working.","start":30.135,"end":31.355,"sentiment":"negative","sentiment_score":-0.5654154539108276}],"sentiment":"negative","sentiment_score":-0.43854538244860514,"channel":1,"num_words":7,"start":29.415,"end":31.355},{"sentences":[{"text":"May I know since when it happened?","start":33.34,"end":35.04,"sentiment":"negative","sentiment_score":-0.3355355305331094}],"sentiment":"negative","sentiment_score":-0.3355355305331094,"channel":0,"num_words":7,"start":33.34,"end":35.04},{"sentences":[{"text":"Well, I got home at 11:50 this morning, so it wasn't working since then.","start":36.91,"end":43.81,"sentiment":"negative","sentiment_score":-0.37537736339228495}],"sentiment":"negative","sentiment_score":-0.37537736339228495,"channel":1,"num_words":14,"start":36.91,"end":43.81},{"sentences":[{"text":"Mhmm.","start":44.495,"end":44.995,"sentiment":"neutral","sentiment_score":-0.0891382098197937},{"text":"Okay.","start":45.055,"end":45.555,"sentiment":"neutral","sentiment_score":-0.0506293959915638},{"text":"Have you done anything with the router?","start":46.335,"end":48.195,"sentiment":"neutral","sentiment_score":-0.08620731000389371}],"sentiment":"neutral","sentiment_score":-0.08257986398206817,"channel":0,"num_words":9,"start":44.495,"end":48.195},{"sentences":[{"text":"I've turned it off.","start":49.824997,"end":50.964996,"sentiment":"neutral","sentiment_score":-0.22199027240276337},{"text":"I've","start":51.585,"end":51.824997,"sentiment":"neutral","sentiment_score":-0.123462975025177}],"sentiment":"neutral","sentiment_score":-0.2022848129272461,"channel":1,"num_words":5,"start":49.824997,"end":51.824997},{"sentences":[{"text":"Mhmm.","start":51.614998,"end":52.114998,"sentiment":"neutral","sentiment_score":-0.12058675289154051}],"sentiment":"neutral","sentiment_score":-0.12058675289154051,"channel":0,"num_words":1,"start":51.614998,"end":52.114998},{"sentences":[{"text":"turned it off from the power point, turned it back on.","start":51.824997,"end":54.405,"sentiment":"neutral","sentiment_score":-0.20070065422491593},{"text":"And I called you guys before.","start":54.864998,"end":56.545,"sentiment":"neutral","sentiment_score":-0.21303276220957437},{"text":"I was speaking to someone.","start":56.545,"end":57.765,"sentiment":"neutral","sentiment_score":-0.20812542736530304},{"text":"He told me to unplug the black cord.","start":57.824997,"end":60.93,"sentiment":"neutral","sentiment_score":-0.301230913028121},{"text":"So I unplugged the black black cord for twenty minutes, put it back in after twenty minutes, and it's still","start":60.93,"end":67.25,"sentiment":"neutral","sentiment_score":-0.2514942206442356}],"sentiment":"neutral","sentiment_score":-0.23932525247335434,"channel":1,"num_words":50,"start":51.824997,"end":67.25},{"sentences":[{"text":"Mhmm.","start":66.94,"end":67.44,"sentiment":"neutral","sentiment_score":-0.21772345900535583}],"sentiment":"neutral","sentiment_score":-0.21772345900535583,"channel":0,"num_words":1,"start":66.94,"end":67.44},{"sentences":[{"text":"flashing red.","start":67.25,"end":68.229996,"sentiment":"neutral","sentiment_score":-0.27293436229228973}],"sentiment":"neutral","sentiment_score":-0.27293436229228973,"channel":1,"num_words":2,"start":67.25,"end":68.229996},{"sentences":[{"text":"Okay.","start":71.515,"end":71.915,"sentiment":"neutral","sentiment_score":-0.06723646819591522},{"text":"I see.","start":71.915,"end":72.575005,"sentiment":"neutral","sentiment_score":-0.06371071562170982},{"text":"Hang on.","start":74.235,"end":74.635,"sentiment":"neutral","sentiment_score":-0.0728417206555605},{"text":"Let me just check your account.","start":74.635,"end":76.255005,"sentiment":"neutral","sentiment_score":-0.02815933773914973},{"text":"Hello, Tony?","start":144.70999,"end":145.68999,"sentiment":"neutral","sentiment_score":0.030630984343588352}],"sentiment":"neutral","sentiment_score":-0.03446426142293673,"channel":0,"num_words":13,"start":71.515,"end":145.68999},{"sentences":[{"text":"Hello?","start":145.915,"end":146.415,"sentiment":"neutral","sentiment_score":0.0107467919588089}],"sentiment":"neutral","sentiment_score":0.0107467919588089,"channel":1,"num_words":1,"start":145.915,"end":146.415},{"sentences":[{"text":"Yes.","start":147.18999,"end":147.68999,"sentiment":"neutral","sentiment_score":-0.06091725081205368},{"text":"So you already power cycled the router, and it's still not","start":148.47,"end":152.265,"sentiment":"neutral","sentiment_score":-0.10867397622628645}],"sentiment":"neutral","sentiment_score":-0.10469424910843372,"channel":0,"num_words":12,"start":147.18999,"end":152.265},{"sentences":[{"text":"Yeah.","start":151.77,"end":152.09,"sentiment":"neutral","sentiment_score":-0.06559392809867859},{"text":"I just","start":152.09,"end":152.67,"sentiment":"neutral","sentiment_score":-0.03545630723237991}],"sentiment":"neutral","sentiment_score":-0.04550218085447947,"channel":1,"num_words":3,"start":151.77,"end":152.67},{"sentences":[{"text":"working.","start":152.565,"end":153.065,"sentiment":"neutral","sentiment_score":-0.00994538515806198}],"sentiment":"neutral","sentiment_score":-0.00994538515806198,"channel":0,"num_words":1,"start":152.565,"end":153.065},{"sentences":[{"text":"yeah.","start":153.29001,"end":153.61,"sentiment":"neutral","sentiment_score":0.08572354912757874},{"text":"Yeah.","start":153.61,"end":153.77,"sentiment":"neutral","sentiment_score":0.07976482063531876},{"text":"I just turned off everything when I got home, and then I turned back everything on.","start":153.77,"end":158.25,"sentiment":"neutral","sentiment_score":-0.02475374040659517},{"text":"Well, just unplugged this on the PowerPoint, then I just plugged it back in.","start":158.25,"end":161.915,"sentiment":"neutral","sentiment_score":0.01685956080577203},{"text":"And, obviously, I called one of your I called you guys, and you got one of the guys told me to just unplug the black cord.","start":161.915,"end":170.17499,"sentiment":"neutral","sentiment_score":-0.11178872247154896}],"sentiment":"neutral","sentiment_score":-0.05001800706417396,"channel":1,"num_words":58,"start":153.29001,"end":170.17499},{"sentences":[{"text":"So I unplugged","start":170.31499,"end":171.03499,"sentiment":"neutral","sentiment_score":-0.04148366923133532}],"sentiment":"neutral","sentiment_score":-0.04148366923133532,"channel":1,"num_words":3,"start":170.31499,"end":171.03499},{"sentences":[{"text":"Mhmm.","start":170.86,"end":171.36,"sentiment":"neutral","sentiment_score":-0.03433838114142418}],"sentiment":"neutral","sentiment_score":-0.03433838114142418,"channel":0,"num_words":1,"start":170.86,"end":171.36},{"sentences":[{"text":"it and plugged it back in after twenty when you said wait twenty minutes, and then still red flashing red.","start":171.03499,"end":176.33499,"sentiment":"neutral","sentiment_score":-0.11732494309544564}],"sentiment":"neutral","sentiment_score":-0.11732494309544564,"channel":1,"num_words":20,"start":171.03499,"end":176.33499},{"sentences":[{"text":"Mhmm.","start":178.3,"end":178.54,"sentiment":"neutral","sentiment_score":-0.020312873646616936},{"text":"Okay.","start":178.54,"end":178.78,"sentiment":"neutral","sentiment_score":0.001522032544016838},{"text":"I see.","start":178.78,"end":179.355,"sentiment":"neutral","sentiment_score":-0.007829115726053715},{"text":"So what I'm going to do is log a ticket for the Supa network, then I'll get back to you once I hear an update from them.","start":180.155,"end":188.635,"sentiment":"neutral","sentiment_score":-0.007495287409121239},{"text":"I think there's an maybe","start":188.635,"end":190.715,"sentiment":"neutral","sentiment_score":-0.15551947057247162}],"sentiment":"neutral","sentiment_score":-0.028178310707314976,"channel":0,"num_words":36,"start":178.3,"end":190.715},{"sentences":[{"text":"Is","start":190.685,"end":190.845,"sentiment":"neutral","sentiment_score":-0.1820479929447174}],"sentiment":"neutral","sentiment_score":-0.1820479929447174,"channel":1,"num_words":1,"start":190.685,"end":190.845},{"sentences":[{"text":"a","start":190.715,"end":190.875,"sentiment":"neutral","sentiment_score":-0.19826602935791016}],"sentiment":"neutral","sentiment_score":-0.19826602935791016,"channel":0,"num_words":1,"start":190.715,"end":190.875},{"sentences":[{"text":"that","start":190.845,"end":191.345,"sentiment":"neutral","sentiment_score":-0.178579643368721}],"sentiment":"neutral","sentiment_score":-0.178579643368721,"channel":1,"num_words":1,"start":190.845,"end":191.345},{"sentences":[{"text":"network outage.","start":190.875,"end":192.495,"sentiment":"neutral","sentiment_score":-0.19082403182983398}],"sentiment":"neutral","sentiment_score":-0.19082403182983398,"channel":0,"num_words":2,"start":190.875,"end":192.495},{"sentences":[{"text":"okay.","start":193.645,"end":193.88501,"sentiment":"neutral","sentiment_score":-0.07093383371829987},{"text":"Is there a outage?","start":193.88501,"end":195.02501,"sentiment":"neutral","sentiment_score":-0.12425369955599308}],"sentiment":"neutral","sentiment_score":-0.11358972638845444,"channel":1,"num_words":5,"start":193.645,"end":195.02501},{"sentences":[{"text":"Yeah.","start":194.93001,"end":195.43001,"sentiment":"neutral","sentiment_score":-0.11154909431934357}],"sentiment":"neutral","sentiment_score":-0.11154909431934357,"channel":0,"num_words":1,"start":194.93001,"end":195.43001},{"sentences":[{"text":"Like, is this is this not mine's not working or is everyone else or is this mine?","start":195.16501,"end":199.825,"sentiment":"neutral","sentiment_score":-0.21138258190716014},{"text":"What was this?","start":200.685,"end":201.585,"sentiment":"neutral","sentiment_score":-0.14200282096862793}],"sentiment":"neutral","sentiment_score":-0.20097561776638032,"channel":1,"num_words":20,"start":195.16501,"end":201.585},{"sentences":[{"text":"Actually, there's also other customer who is showing offline right now with the same yes.","start":201.33,"end":209.33499,"sentiment":"neutral","sentiment_score":-0.18622128665447235},{"text":"But we're still investigating it.","start":209.33499,"end":211.595,"sentiment":"neutral","sentiment_score":-0.2076826125383377}],"sentiment":"neutral","sentiment_score":-0.1915866181254387,"channel":0,"num_words":20,"start":201.33,"end":211.595},{"sentences":[{"text":"Okay.","start":211.22,"end":211.72,"sentiment":"neutral","sentiment_score":0.040129419416189194},{"text":"Okay.","start":211.86,"end":212.34,"sentiment":"neutral","sentiment_score":0.17530016601085663},{"text":"Thank you.","start":212.34,"end":213.08,"sentiment":"positive","sentiment_score":0.3871181011199951}],"sentiment":"neutral","sentiment_score":0.24741644691675901,"channel":1,"num_words":4,"start":211.22,"end":213.08},{"sentences":[{"text":"Yeah.","start":213.415,"end":213.735,"sentiment":"neutral","sentiment_score":0.15191201865673065},{"text":"Okay.","start":213.735,"end":214.055,"sentiment":"neutral","sentiment_score":0.15578773617744446},{"text":"I'll get back to you then.","start":214.055,"end":215.515,"sentiment":"neutral","sentiment_score":0.12746784215172133}],"sentiment":"neutral","sentiment_score":0.13406335096806288,"channel":0,"num_words":8,"start":213.415,"end":215.515},{"sentences":[{"text":"Thank","start":215.62,"end":215.86,"sentiment":"positive","sentiment_score":0.8229532241821289}],"sentiment":"positive","sentiment_score":0.8229532241821289,"channel":1,"num_words":1,"start":215.62,"end":215.86},{"sentences":[{"text":"Thank","start":215.815,"end":216.055,"sentiment":"positive","sentiment_score":0.8263172507286072}],"sentiment":"positive","sentiment_score":0.8263172507286072,"channel":0,"num_words":1,"start":215.815,"end":216.055},{"sentences":[{"text":"you.","start":215.86,"end":216.18001,"sentiment":"positive","sentiment_score":0.7894841432571411}],"sentiment":"positive","sentiment_score":0.7894841432571411,"channel":1,"num_words":1,"start":215.86,"end":216.18001},{"sentences":[{"text":"you.","start":216.055,"end":216.295,"sentiment":"positive","sentiment_score":0.5089229345321655}],"sentiment":"positive","sentiment_score":0.5089229345321655,"channel":0,"num_words":1,"start":216.055,"end":216.295},{"sentences":[{"text":"Bye.","start":216.18001,"end":216.68001,"sentiment":"positive","sentiment_score":0.36376842856407166}],"sentiment":"positive","sentiment_score":0.36376842856407166,"channel":1,"num_words":1,"start":216.18001,"end":216.68001},{"sentences":[{"text":"Bye for now.","start":216.295,"end":217.275,"sentiment":"neutral","sentiment_score":0.0876644179224968}],"sentiment":"neutral","sentiment_score":0.0876644179224968,"channel":0,"num_words":3,"start":216.295,"end":217.275}]},"summary":{"result":"success","short":"A customer named Tony calls in to report that his service is offline and the insurance is not working. He explains that he has already power cycled the router and plugged it back in, but the service still shows as offline. The agent takes note of the issue and promises to log a ticket for the Supa network and get back to the customer."},"intents":{"segments":[{"text":"Just wanted to check-in because we noticed that the service is currently offline. If you're Yep. experiencing any technical issues if or if you need assistance Yep. which is service to date.","start_word":33,"end_word":64,"intents":[{"intent":"Check service status","confidence_score":0.075717255}]},{"text":"Have you done anything with the router? I've turned it off.","start_word":96,"end_word":106,"intents":[{"intent":"Troubleshoot router","confidence_score":0.13476318}]},{"text":"I think there's an maybe Is a that network outage. okay.","start_word":305,"end_word":315,"intents":[{"intent":"Report network outage","confidence_score":0.033046134}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1145700067281723},{"text":"I'm Good at the afternoon.","start_word":4,"end_word":8,"sentiment":"positive","sentiment_score":0.4829028844833374},{"text":"office of This is Maureen from are you? AirTag tech support. Yep. Am I speak am I speaking with Tony? Yes. You are. Yeah. Just wanted to check-in because we noticed that the service is currently offline. If you're Yep. experiencing any technical issues if or if you need assistance Yep. which is service to date. Mhmm. Yep. Yeah.","start_word":9,"end_word":67,"sentiment":"neutral","sentiment_score":-0.006379235535860062},{"text":"The insurance is not working.","start_word":68,"end_word":72,"sentiment":"negative","sentiment_score":-0.5625362396240234},{"text":"May I know since when it happened?","start_word":73,"end_word":79,"sentiment":"neutral","sentiment_score":-0.3318333327770233},{"text":"Well, I got home at 11:50 this morning, so it wasn't working since then.","start_word":80,"end_word":93,"sentiment":"negative","sentiment_score":-0.375849723815918},{"text":"Mhmm. Okay. Have you done anything with the router? I've turned it off. I've Mhmm. turned it off from the power point, turned it back on. And I called you guys before. I was speaking to someone. He told me to unplug the black cord. So I unplugged the black black cord for twenty minutes, put it back in after twenty minutes, and it's still Mhmm. flashing red. Okay. I see. Hang on. Let me just check your account. Hello, Tony? Hello? Yes. So you already power cycled the router, and it's still not Yeah. I just working. yeah. Yeah. I just turned off everything when I got home, and then I turned back everything on. Well, just unplugged this on the PowerPoint, then I just plugged it back in. And, obviously, I called one of your I called you guys, and you got one of the guys told me to just unplug the black cord. So I unplugged Mhmm. it and plugged it back in after twenty when you said wait twenty minutes, and then still red flashing red. Mhmm. Okay. I see. So what I'm going to do is log a ticket for the Supa network, then I'll get back to you once I hear an update from them. I think there's an maybe Is a that network outage. okay. Is there a outage? Yeah. Like, is this is this not mine's not working or is everyone else or is this mine? What was this? Actually, there's also other customer who is showing offline right now with the same yes. But we're still investigating it. Okay. Okay.","start_word":94,"end_word":362,"sentiment":"neutral","sentiment_score":-0.1144793858426211},{"text":"Thank you.","start_word":363,"end_word":364,"sentiment":"positive","sentiment_score":0.3745050430297851},{"text":"Yeah. Okay. I'll get back to you then.","start_word":365,"end_word":372,"sentiment":"neutral","sentiment_score":0.14077335596084595},{"text":"Thank Thank you. you. Bye.","start_word":373,"end_word":377,"sentiment":"positive","sentiment_score":0.593043327331543},{"text":"Bye for now.","start_word":378,"end_word":380,"sentiment":"neutral","sentiment_score":0.183468759059906}],"average":{"sentiment":"neutral","sentiment_score":-0.08037123601658906}}}}