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Trey, actually just returning your call, regarding your your trouble adding your work email to your new mobile phone. Right? Mhmm. Okay. Mhmm. Okay. It's Android. Mhmm. Mhmm. Mhmm. Mhmm. Okay. Yep. Alright. Mhmm. Mhmm. So what application are you using to log in? Is it Outlook? Mhmm. Okay. Mhmm. Mhmm. Alright. Mhmm. Mhmm. Okay. Okay. Alright. Got you. No worries. I got you, Craig. We can help you out with that as we are a IT support team. So yep. And we can help you out with that. If you are available next, like, around three or 03:30, we can help you out. If you can hop on to a call, you can just share your screen and yep. And we do try like, just sorry? Blackburn. Blackburn. Okay. Yep. Yeah. Now we are based in Blackstone. Yep. Yep. Yep. If you're available, next, as I said, around 3PM, we can give you a call. Yeah. You can share screen. We can help you out with that. And we do just charge, like, a $100 per hour, which is just a minimal fee. Yep. And we can sort it out for you. And it's like, yeah, we can do it within an hour. No worries. Mhmm. Mhmm. Mhmm. Mhmm. Right. Sure. So what's the next thing? Oh, okay. No worries. As I mentioned, we are available around three, 03:30PM. You can give us a call, and, yeah, we can help you out. No worries. No worries. Mhmm. Mhmm. No worries. Yep. Alright. Thanks. Thanks. Take care. 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Yep. Hi, Craig. This is Ross with TechOn Systems. How are you?\n\nUh-huh. No worries. Trey, actually just returning your call, regarding your your trouble adding your work email to your new mobile phone. Right? Mhmm.\n\nOkay. Mhmm. Okay. It's Android. Mhmm.\n\nMhmm. Mhmm. Mhmm. Okay. Yep.\n\nAlright. Mhmm. Mhmm. So what application are you using to log in? Is it Outlook?\n\nMhmm. Okay. Mhmm. Mhmm. Alright.\n\nMhmm. Mhmm. Okay. Okay. Alright.\n\nGot you. No worries. I got you, Craig. We can help you out with that as we are a IT support team. So yep.\n\nAnd we can help you out with that. If you are available next, like, around three or 03:30, we can help you out. If you can hop on to a call, you can just share your screen and yep. And we do try like, just sorry? Blackburn.\n\nBlackburn. Okay. Yep. Yeah. Now we are based in Blackstone.\n\nYep. Yep. Yep. If you're available, next, as I said, around 3PM, we can give you a call. Yeah.\n\nYou can share screen. We can help you out with that. And we do just charge, like, a $100 per hour, which is just a minimal fee. Yep. And we can sort it out for you.\n\nAnd it's like, yeah, we can do it within an hour. No worries. Mhmm. Mhmm. Mhmm.\n\nMhmm. Right. Sure. So what's the next thing? Oh, okay.\n\nNo worries. As I mentioned, we are available around three, 03:30PM. You can give us a call, and, yeah, we can help you out. No worries. No worries.\n\nMhmm. Mhmm. No worries. Yep. Alright.\n\nThanks. Thanks. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.00639423169195652},{"text":"Yep.","start":7.7599998,"end":8.16,"sentiment":"neutral","sentiment_score":0.02137715369462967},{"text":"Hi, Craig.","start":8.16,"end":8.72,"sentiment":"neutral","sentiment_score":0.11791174858808517},{"text":"This is Ross with TechOn Systems.","start":8.72,"end":10.5,"sentiment":"neutral","sentiment_score":0.147507905960083},{"text":"How are you?","start":10.559999,"end":11.38,"sentiment":"neutral","sentiment_score":0.1697120020786921}],"sentiment":"neutral","sentiment_score":0.127521409581487,"num_words":13,"start":2.8799999,"end":11.38},{"sentences":[{"text":"Uh-huh.","start":19.685,"end":20.005001,"sentiment":"neutral","sentiment_score":0.00039828495937399566},{"text":"No worries.","start":20.005001,"end":20.745,"sentiment":"neutral","sentiment_score":0.08261142671108246},{"text":"Trey, actually just returning your call, 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It's Craig Lee speaking. You just tried to ring me? Good. Good. I have a new phone that I'm having trouble with, and I I just learned how to answer answer it. So yeah. Yeah. Look. What what it is, I've got a new phone. Right? And normally, when you go into it's a it's a Android phone. When you go into add account, right, my general email, which is craig @leeair.com.au, I put that in and it works. Right? Then I go to put in my Microsoft one, right, for Office three sixty five. And I get all the way to the very end where it sends the code that I put in. Right? And then it the phone go to cannot connect to server, Try again later or contact your IT. No. No. I've got my Google phone. Right? It's it's it's Google. It's Android that's locked in with Google. And then when you got Gmail, you could normally put in add email addresses. And I put in the Microsoft one, you know, the my address craig@leah.onmicrosoft.com. And I put in the password, then it says, enter the code. I get the code. I enter the code, and then it says, sorry. Could not connect to server. Yep. Is it worth probably bringing it in the in the because you're you're in Bendigo, aren't you? Are you are you in Bendigo? Oh, no. You're not in Bendigo. Okay. I thought you're in Bendigo. Uh-huh. No worries. Okay. I was gonna come down and bring the phone to you, but you're not it's not local. Yeah. Yeah. Yeah. Okay. So what is it you wanna do? You wanna do it at Wynn? Yeah. Right. Yeah. Okay. Look. Uh-huh. Okay. Before I pay any money, I will just double check some things at my end that I'm not just putting a password wrong or something because I norm I normally do all this stuff myself, and it works. And so I just check I haven't got some silly thing wrong before I start paying you money. But if I get stuck, I'll give you a callback and get you to do it. We'll just put it on hold at the moment until I ring back and contact you. Yeah. If I yeah. If I wanna do something, I'll do it that quick. Otherwise yeah. Okay. They're just like like, my like, my normal IT guy, I just can't contact at the moment. So I'll probably contact him before I start paying two people. Yeah. Okay. No worries at all. Okay. Thank you. Bye bye. Okay. 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It's Craig Lee speaking. You just tried to ring me? Good. Good.\n\nI have a new phone that I'm having trouble with, and I I just learned how to answer answer it. So yeah. Yeah. Look. What what it is, I've got a new phone.\n\nRight? And normally, when you go into it's a it's a Android phone. When you go into add account, right, my general email, which is craig @leeair.com.au, I put that in and it works. Right? Then I go to put in my Microsoft one, right, for Office three sixty five.\n\nAnd I get all the way to the very end where it sends the code that I put in. Right? And then it the phone go to cannot connect to server, Try again later or contact your IT. No. No.\n\nI've got my Google phone. Right? It's it's it's Google. It's Android that's locked in with Google. And then when you got Gmail, you could normally put in add email addresses.\n\nAnd I put in the Microsoft one, you know, the my address craig@leah.onmicrosoft.com. And I put in the password, then it says, enter the code. I get the code. I enter the code, and then it says, sorry. Could not connect to server.\n\nYep. Is it worth probably bringing it in the in the because you're you're in Bendigo, aren't you? Are you are you in Bendigo? Oh, no. You're not in Bendigo.\n\nOkay. I thought you're in Bendigo. Uh-huh. No worries. Okay.\n\nI was gonna come down and bring the phone to you, but you're not it's not local. Yeah. Yeah. Yeah. Okay.\n\nSo what is it you wanna do? You wanna do it at Wynn? Yeah. Right. Yeah.\n\nOkay. Look. Uh-huh. Okay. Before I pay any money, I will just double check some things at my end that I'm not just putting a password wrong or something because I norm I normally do all this stuff myself, and it works.\n\nAnd so I just check I haven't got some silly thing wrong before I start paying you money. But if I get stuck, I'll give you a callback and get you to do it. We'll just put it on hold at the moment until I ring back and contact you. Yeah. If I yeah.\n\nIf I wanna do something, I'll do it that quick. Otherwise yeah. Okay. They're just like like, my like, my normal IT guy, I just can't contact at the moment. So I'll probably contact him before I start paying two people.\n\nYeah. Okay. No worries at all. Okay. Thank you.\n\nBye bye. Okay. 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IT.","start":70.01,"end":77.185,"sentiment":"neutral","sentiment_score":-0.15695014057887924},{"text":"No.","start":84.925,"end":85.165,"sentiment":"neutral","sentiment_score":-0.17989827692508698},{"text":"No.","start":85.165,"end":85.485,"sentiment":"neutral","sentiment_score":-0.18911156058311465}],"sentiment":"neutral","sentiment_score":-0.10383538911119103,"num_words":40,"start":62.33,"end":85.485},{"sentences":[{"text":"I've got my Google phone.","start":85.485,"end":87.104996,"sentiment":"neutral","sentiment_score":-0.13604665100574492},{"text":"Right?","start":87.405,"end":87.905,"sentiment":"neutral","sentiment_score":-0.07216472923755646},{"text":"It's it's it's Google.","start":88.28,"end":89.74,"sentiment":"neutral","sentiment_score":-0.059626176953315735},{"text":"It's Android that's locked in with Google.","start":90.439995,"end":93.1,"sentiment":"neutral","sentiment_score":-0.11450206914118358},{"text":"And then when you got Gmail, you could normally put in add email addresses.","start":93.56,"end":99.659996,"sentiment":"neutral","sentiment_score":-0.03641750570386648}],"sentiment":"neutral","sentiment_score":-0.07426652438457935,"num_words":31,"start":85.485,"end":99.659996},{"sentences":[{"text":"And I put in the Microsoft one, you know, the my address craig@leah.onmicrosoft.com.","start":101.735,"end":111.915,"sentiment":"neutral","sentiment_score":0.02352258964226796},{"text":"And I put in the password, then it says, enter the code.","start":112.775,"end":118.409996,"sentiment":"neutral","sentiment_score":-0.06281073414720595},{"text":"I get the code.","start":119.35,"end":120.49,"sentiment":"neutral","sentiment_score":-0.05955188162624836},{"text":"I enter the code, and then it says, sorry.","start":120.79,"end":124.63,"sentiment":"neutral","sentiment_score":-0.13368412521150377},{"text":"Could not connect to server.","start":124.63,"end":126.009995,"sentiment":"negative","sentiment_score":-0.3345032811164856}],"sentiment":"neutral","sentiment_score":-0.08283293496297542,"num_words":43,"start":101.735,"end":126.009995},{"sentences":[{"text":"Yep.","start":134.645,"end":135.145,"sentiment":"neutral","sentiment_score":0.3081974983215332},{"text":"Is it worth probably bringing it in the in the because you're you're in Bendigo, aren't you?","start":149.09999,"end":153.915,"sentiment":"neutral","sentiment_score":-0.0015607458155821351},{"text":"Are you are you in Bendigo?","start":155.75499,"end":157.215,"sentiment":"neutral","sentiment_score":-0.04168433137238026},{"text":"Oh, no.","start":159.67499,"end":160.075,"sentiment":"neutral","sentiment_score":-0.11560016125440598},{"text":"You're not in Bendigo.","start":160.075,"end":160.875,"sentiment":"neutral","sentiment_score":-0.11388405784964561}],"sentiment":"neutral","sentiment_score":-0.021839257422834636,"num_words":30,"start":134.645,"end":160.875},{"sentences":[{"text":"Okay.","start":160.875,"end":161.11499,"sentiment":"neutral","sentiment_score":-0.0736476480960846},{"text":"I thought you're in Bendigo.","start":161.11499,"end":162.25499,"sentiment":"neutral","sentiment_score":-0.06523888036608697},{"text":"Uh-huh.","start":162.39499,"end":162.875,"sentiment":"neutral","sentiment_score":-0.03393864259123802},{"text":"No worries.","start":162.875,"end":163.61499,"sentiment":"neutral","sentiment_score":-0.022895907051861286},{"text":"Okay.","start":164.39499,"end":164.89499,"sentiment":"neutral","sentiment_score":-0.019945820793509483}],"sentiment":"neutral","sentiment_score":-0.04995183274149895,"num_words":10,"start":160.875,"end":164.89499},{"sentences":[{"text":"I was gonna come down and bring the phone to you, but you're not it's not local.","start":165.19499,"end":168.64499,"sentiment":"neutral","sentiment_score":-0.04389411835547756},{"text":"Yeah.","start":168.64499,"end":169.14499,"sentiment":"neutral","sentiment_score":-0.011998269706964493},{"text":"Yeah.","start":172.77,"end":173.25,"sentiment":"neutral","sentiment_score":0.03207600861787796},{"text":"Yeah.","start":173.25,"end":173.33,"sentiment":"neutral","sentiment_score":0.036762967705726624},{"text":"Okay.","start":173.33,"end":173.81,"sentiment":"neutral","sentiment_score":0.041564151644706726}],"sentiment":"neutral","sentiment_score":-0.03084738827532246,"num_words":21,"start":165.19499,"end":173.81},{"sentences":[{"text":"So what is it you wanna do?","start":173.81,"end":175.81,"sentiment":"neutral","sentiment_score":0.04531431783522878},{"text":"You wanna do it at Wynn?","start":175.81,"end":177.19,"sentiment":"neutral","sentiment_score":0.0368234912554423},{"text":"Yeah.","start":182.485,"end":182.985,"sentiment":"neutral","sentiment_score":0.14844565093517303},{"text":"Right.","start":189.765,"end":190.265,"sentiment":"neutral","sentiment_score":0.20335885882377625},{"text":"Yeah.","start":191.445,"end":191.945,"sentiment":"positive","sentiment_score":0.45818012952804565}],"sentiment":"neutral","sentiment_score":0.08425786322914064,"num_words":16,"start":173.81,"end":191.945},{"sentences":[{"text":"Okay.","start":195.81001,"end":196.21,"sentiment":"neutral","sentiment_score":0.16045495867729187},{"text":"Look.","start":196.21,"end":196.71,"sentiment":"neutral","sentiment_score":0.1739410161972046},{"text":"Uh-huh.","start":196.93001,"end":197.43001,"sentiment":"neutral","sentiment_score":0.14816220104694366},{"text":"Okay.","start":197.57,"end":198.05,"sentiment":"neutral","sentiment_score":0.11532462388277054},{"text":"Before I pay any money, I will just double check some things at my end that I'm not just putting a password wrong or something because I norm I normally do all this stuff myself, and it works.","start":198.05,"end":212.315,"sentiment":"neutral","sentiment_score":0.12054422036989738}],"sentiment":"neutral","sentiment_score":0.12329912318715028,"num_words":42,"start":195.81001,"end":212.315},{"sentences":[{"text":"And so I just check I haven't got some silly thing wrong before I start paying you money.","start":212.535,"end":219.655,"sentiment":"neutral","sentiment_score":-0.04993468595461713},{"text":"But if I get stuck, I'll give you a callback and get you to do it.","start":219.655,"end":223.65,"sentiment":"neutral","sentiment_score":-0.020991880097426474},{"text":"We'll just put it on hold at the moment until I ring back and contact you.","start":227.73,"end":231.82999,"sentiment":"neutral","sentiment_score":0.014697726117447019},{"text":"Yeah.","start":238.975,"end":239.215,"sentiment":"neutral","sentiment_score":0.061372075229883194},{"text":"If I yeah.","start":239.215,"end":239.77501,"sentiment":"neutral","sentiment_score":0.06037904818852743}],"sentiment":"neutral","sentiment_score":-0.01401891835309841,"num_words":54,"start":212.535,"end":239.77501},{"sentences":[{"text":"If I wanna do something, I'll do it that quick.","start":239.77501,"end":242.335,"sentiment":"neutral","sentiment_score":-0.021648701932281255},{"text":"Otherwise yeah.","start":242.335,"end":243.77501,"sentiment":"neutral","sentiment_score":-0.01852413546293974},{"text":"Okay.","start":243.77501,"end":244.27501,"sentiment":"neutral","sentiment_score":0.01810629852116108},{"text":"They're just like like, my like, my normal IT guy, I just can't contact at the moment.","start":244.41501,"end":250.675,"sentiment":"neutral","sentiment_score":-0.14489691896254525},{"text":"So I'll probably contact him before I start paying two people.","start":250.895,"end":254.87,"sentiment":"neutral","sentiment_score":-0.08722911097786644}],"sentiment":"neutral","sentiment_score":-0.08922431304505686,"num_words":41,"start":239.77501,"end":254.87},{"sentences":[{"text":"Yeah.","start":257.49,"end":257.81,"sentiment":"neutral","sentiment_score":0.07359437644481659},{"text":"Okay.","start":257.81,"end":258.21,"sentiment":"neutral","sentiment_score":0.097295343875885},{"text":"No worries at all.","start":258.21,"end":259.25,"sentiment":"neutral","sentiment_score":0.08462068624794483},{"text":"Okay.","start":259.25,"end":259.72998,"sentiment":"neutral","sentiment_score":0.24100404977798465},{"text":"Thank you.","start":259.72998,"end":260.29,"sentiment":"positive","sentiment_score":0.42711241543293}],"sentiment":"neutral","sentiment_score":0.17828903843959173,"num_words":9,"start":257.49,"end":260.29},{"sentences":[{"text":"Bye bye.","start":260.29,"end":261.03,"sentiment":"neutral","sentiment_score":0.24460668861865997},{"text":"Okay.","start":262.53,"end":262.93,"sentiment":"neutral","sentiment_score":0.17516544461250305},{"text":"Bye bye.","start":262.93,"end":263.66998,"sentiment":"neutral","sentiment_score":0.02847388014197349}],"sentiment":"neutral","sentiment_score":0.144265316426754,"num_words":5,"start":260.29,"end":263.66998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello. It's Craig Lee speaking. You just tried to ring me?\n\nChannel 0: Yep. Hi, Craig. This is Ross with TechOn Systems. How are you?\n\nChannel 1: Good. Good. I have a new phone that I'm having trouble with, and I I just learned how to answer answer it. So\n\nChannel 0: Uh-huh.\n\nChannel 1: yeah.\n\nChannel 0: No worries. Trey, actually just returning your call, regarding your your trouble adding your work email to your new mobile phone. Right?\n\nChannel 1: Yeah. Look. What what it is,\n\nChannel 0: Mhmm.\n\nChannel 1: I've got a new phone. Right?\n\nChannel 0: Okay.\n\nChannel 1: And normally,\n\nChannel 0: Mhmm.\n\nChannel 1: when you go into it's a it's a Android phone. When you\n\nChannel 0: Okay.\n\nChannel 1: go into\n\nChannel 0: It's Android.\n\nChannel 1: add account, right,\n\nChannel 0: Mhmm.\n\nChannel 1: my general email, which is craig\n\nChannel 0: Mhmm.\n\nChannel 1: @leeair.com.au, I\n\nChannel 0: Mhmm.\n\nChannel 1: put that in and it works.\n\nChannel 0: Mhmm.\n\nChannel 1: Right?\n\nChannel 0: Okay.\n\nChannel 1: Then I\n\nChannel 0: Yep.\n\nChannel 1: go to put in my Microsoft one,\n\nChannel 0: Alright.\n\nChannel 1: right, for Office three sixty five. And I get all\n\nChannel 0: Mhmm.\n\nChannel 1: the way to the very end where it sends the code that I put in.\n\nChannel 0: Mhmm.\n\nChannel 1: Right? And then it the phone go to cannot connect to server, Try again later or contact your IT.\n\nChannel 0: So what application are you using to log in? Is it Outlook?\n\nChannel 1: No. No. I've got my Google phone. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: It's\n\nChannel 0: Okay.\n\nChannel 1: it's it's Google. It's Android that's locked in with Google. And then when you got Gmail,\n\nChannel 0: Mhmm.\n\nChannel 1: you could\n\nChannel 0: Mhmm.\n\nChannel 1: normally put in add email addresses.\n\nChannel 0: Alright.\n\nChannel 1: And I put in the Microsoft one, you know, the my address craig@leah.onmicrosoft.com.\n\nChannel 0: Mhmm.\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: I put in the password, then it says, enter the code. I get\n\nChannel 0: Okay.\n\nChannel 1: the code. I enter the code, and then it says, sorry. Could not connect to server.\n\nChannel 0: Okay. Alright. Got you. No worries. I got you, Craig.\n\nWe can help you out with that as we are a IT support team.\n\nChannel 1: Yep.\n\nChannel 0: So yep. And we can help you out with that. If you are available next, like, around three or 03:30, we can help you out. If you can hop on to a call, you can just share your screen and yep. And\n\nChannel 1: Is it\n\nChannel 0: we\n\nChannel 1: worth\n\nChannel 0: do try\n\nChannel 1: probably\n\nChannel 0: like,\n\nChannel 1: bringing\n\nChannel 0: just\n\nChannel 1: it in the in the because you're you're in Bendigo, aren't you?\n\nChannel 0: sorry?\n\nChannel 1: Are you are you\n\nChannel 0: Blackburn.\n\nChannel 1: in Bendigo? Oh, no. You're not in Bendigo. Okay. I thought you're in Bendigo.\n\nUh-huh. No worries.\n\nChannel 0: Blackburn.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: I was gonna come\n\nChannel 0: Yep.\n\nChannel 1: down and bring the phone to you, but you're not it's not local. Yeah.\n\nChannel 0: Yeah. Now we are based in Blackstone.\n\nChannel 1: Yeah. Yeah. Okay. So what\n\nChannel 0: Yep.\n\nChannel 1: is it you wanna do? You wanna do it at Wynn?\n\nChannel 0: Yep. Yep. If you're available, next, as I said, around 3PM,\n\nChannel 1: Yeah.\n\nChannel 0: we can give you a call. Yeah. You can share screen. We can help you out with that. And we do just charge, like, a $100 per hour, which is just\n\nChannel 1: Right.\n\nChannel 0: a minimal fee. Yep. And\n\nChannel 1: Yeah.\n\nChannel 0: we can sort it out for you. And it's like, yeah, we can do it within an hour.\n\nChannel 1: Okay.\n\nChannel 0: No worries.\n\nChannel 1: Look. Uh-huh. Okay. Before I pay any money,\n\nChannel 0: Mhmm.\n\nChannel 1: I will just double check some things at my end that I'm not just putting a password wrong or something because I norm I normally do all this stuff myself, and it works.\n\nChannel 0: Mhmm.\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: so I just check I haven't got some silly thing wrong before\n\nChannel 0: Mhmm.\n\nChannel 1: I start paying you money. But if I get stuck, I'll give you a callback\n\nChannel 0: Right.\n\nChannel 1: and get you to do it.\n\nChannel 0: Sure. So what's the next thing?\n\nChannel 1: We'll just put it on hold at the moment until I ring back and contact you.\n\nChannel 0: Oh, okay. No worries. As I mentioned, we are available around three, 03:30PM. You can give us a call, and,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: If I\n\nChannel 0: we can\n\nChannel 1: yeah.\n\nChannel 0: help\n\nChannel 1: If\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: out.\n\nChannel 1: wanna\n\nChannel 0: No\n\nChannel 1: do something,\n\nChannel 0: worries.\n\nChannel 1: I'll do it that quick. Otherwise yeah. Okay. They're just\n\nChannel 0: No worries.\n\nChannel 1: like\n\nChannel 0: Mhmm.\n\nChannel 1: like, my like, my normal IT guy, I just can't contact at the moment. So\n\nChannel 0: Mhmm.\n\nChannel 1: I'll probably contact him before I start paying two people.\n\nChannel 0: No worries. Yep.\n\nChannel 1: Yeah. Okay. No worries at all. Okay. Thank you.\n\nBye\n\nChannel 0: Alright.\n\nChannel 1: bye.\n\nChannel 0: Thanks. Thanks. Take care.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.00639423169195652}],"sentiment":"neutral","sentiment_score":0.00639423169195652,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hello.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.012634404003620148},{"text":"It's Craig Lee speaking.","start":4.72,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.014760019024834037},{"text":"You just tried to ring me?","start":5.8399997,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.018341220915317535}],"sentiment":"neutral","sentiment_score":-0.003488440489904447,"channel":1,"num_words":11,"start":4.3199997,"end":7.2999997},{"sentences":[{"text":"Yep.","start":7.7599998,"end":8.16,"sentiment":"neutral","sentiment_score":0.02137715369462967},{"text":"Hi, Craig.","start":8.16,"end":8.72,"sentiment":"neutral","sentiment_score":0.11791174858808517},{"text":"This is Ross with TechOn Systems.","start":8.72,"end":10.5,"sentiment":"neutral","sentiment_score":0.147507905960083},{"text":"How are you?","start":10.559999,"end":11.38,"sentiment":"neutral","sentiment_score":0.1697120020786921}],"sentiment":"neutral","sentiment_score":0.1376153410722812,"channel":0,"num_words":12,"start":7.7599998,"end":11.38},{"sentences":[{"text":"Good.","start":11.5199995,"end":11.84,"sentiment":"positive","sentiment_score":0.6027753353118896},{"text":"Good.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5611425638198853},{"text":"I have a new phone that I'm having trouble with, and I I just learned how to answer answer it.","start":12.16,"end":18.475,"sentiment":"neutral","sentiment_score":-0.06787717062979937},{"text":"So","start":18.695,"end":19.095001,"sentiment":"neutral","sentiment_score":-0.01117728278040886}],"sentiment":"neutral","sentiment_score":-0.008904469401940056,"channel":1,"num_words":23,"start":11.5199995,"end":19.095001},{"sentences":[{"text":"Uh-huh.","start":19.685,"end":20.005001,"sentiment":"neutral","sentiment_score":0.00039828495937399566}],"sentiment":"neutral","sentiment_score":0.00039828495937399566,"channel":0,"num_words":1,"start":19.685,"end":20.005001},{"sentences":[{"text":"yeah.","start":19.895,"end":20.395,"sentiment":"neutral","sentiment_score":0.039457056671381}],"sentiment":"neutral","sentiment_score":0.039457056671381,"channel":1,"num_words":1,"start":19.895,"end":20.395},{"sentences":[{"text":"No worries.","start":20.005001,"end":20.745,"sentiment":"neutral","sentiment_score":0.08261142671108246},{"text":"Trey, actually just returning your call, regarding your your trouble adding your work email to your new mobile phone.","start":20.965,"end":26.805,"sentiment":"neutral","sentiment_score":-0.012842660769820213},{"text":"Right?","start":26.805,"end":27.305,"sentiment":"neutral","sentiment_score":0.013679079711437224}],"sentiment":"neutral","sentiment_score":-0.0029594827951355414,"channel":0,"num_words":22,"start":20.005001,"end":27.305},{"sentences":[{"text":"Yeah.","start":27.975,"end":28.295,"sentiment":"neutral","sentiment_score":0.010525747202336788},{"text":"Look.","start":28.295,"end":28.615,"sentiment":"neutral","sentiment_score":0.002210511825978756},{"text":"What what it is,","start":28.615,"end":31.52,"sentiment":"neutral","sentiment_score":-0.026486693881452084}],"sentiment":"neutral","sentiment_score":-0.015535086082915464,"channel":1,"num_words":6,"start":27.975,"end":31.52},{"sentences":[{"text":"Mhmm.","start":32.579998,"end":33.079998,"sentiment":"neutral","sentiment_score":-0.015735188499093056}],"sentiment":"neutral","sentiment_score":-0.015735188499093056,"channel":0,"num_words":1,"start":32.579998,"end":33.079998},{"sentences":[{"text":"I've got a new phone.","start":32.62,"end":34.32,"sentiment":"neutral","sentiment_score":-0.008556835353374481},{"text":"Right?","start":34.62,"end":35.12,"sentiment":"neutral","sentiment_score":0.006645220331847668}],"sentiment":"neutral","sentiment_score":-0.006023159405837457,"channel":1,"num_words":6,"start":32.62,"end":35.12},{"sentences":[{"text":"Okay.","start":35.38,"end":35.88,"sentiment":"neutral","sentiment_score":0.010289880447089672}],"sentiment":"neutral","sentiment_score":0.010289880447089672,"channel":0,"num_words":1,"start":35.38,"end":35.88},{"sentences":[{"text":"And normally,","start":35.42,"end":36.22,"sentiment":"neutral","sentiment_score":-0.014855042099952698}],"sentiment":"neutral","sentiment_score":-0.014855042099952698,"channel":1,"num_words":2,"start":35.42,"end":36.22},{"sentences":[{"text":"Mhmm.","start":36.02,"end":36.52,"sentiment":"neutral","sentiment_score":-0.012894926592707634}],"sentiment":"neutral","sentiment_score":-0.012894926592707634,"channel":0,"num_words":1,"start":36.02,"end":36.52},{"sentences":[{"text":"when you go into it's a it's a Android phone.","start":36.22,"end":40.239998,"sentiment":"neutral","sentiment_score":-0.0294086879119277},{"text":"When you","start":40.78,"end":41.18,"sentiment":"neutral","sentiment_score":-0.017836188431829214}],"sentiment":"neutral","sentiment_score":-0.027479937998577952,"channel":1,"num_words":12,"start":36.22,"end":41.18},{"sentences":[{"text":"Okay.","start":41.059998,"end":41.379997,"sentiment":"neutral","sentiment_score":-0.002865124493837357}],"sentiment":"neutral","sentiment_score":-0.002865124493837357,"channel":0,"num_words":1,"start":41.059998,"end":41.379997},{"sentences":[{"text":"go into","start":41.18,"end":41.82,"sentiment":"neutral","sentiment_score":-0.00439942441880703}],"sentiment":"neutral","sentiment_score":-0.00439942441880703,"channel":1,"num_words":2,"start":41.18,"end":41.82},{"sentences":[{"text":"It's Android.","start":41.379997,"end":42.12,"sentiment":"neutral","sentiment_score":-0.006555858766660094}],"sentiment":"neutral","sentiment_score":-0.006555858766660094,"channel":0,"num_words":2,"start":41.379997,"end":42.12},{"sentences":[{"text":"add account, 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trouble adding his work email to his new mobile phone and is speaking with an IT representative, Ross, about it. Ross explains that Craig can use his Google or Microsoft accounts to log in and offers assistance if he is available. They discuss the cost and the possibility of a call back if the issue persists."},"intents":{"segments":[{"text":"Trey, actually just returning your call, regarding your your trouble adding your work email to your new mobile phone. Right? Yeah. Look.","start_word":51,"end_word":72,"intents":[{"intent":"Add work email to mobile phone","confidence_score":0.0069107683}]},{"text":"I got you, Craig. We can help you out with that as we are a IT support team. Yep.","start_word":287,"end_word":305,"intents":[{"intent":"Schedule call with it support team","confidence_score":0.003581663}]},{"text":"We can help you out with that as we are a IT support team. Yep.","start_word":291,"end_word":305,"intents":[{"intent":"Help with it support","confidence_score":0.05104016}]},{"text":"But if I get stuck, I'll give you a callback Right. and get you to do it.","start_word":573,"end_word":589,"intents":[{"intent":"Request callback","confidence_score":0.0010250248}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. It's Craig Lee speaking. You just tried to ring me? Yep. Hi, Craig. This is Ross with TechOn Systems. How are you?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.06392595916986465},{"text":"Good. Good.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.5819589495658875},{"text":"I have a new phone that I'm having trouble with, and I I just learned how to answer answer it. So Uh-huh. yeah. No worries. Trey, actually just returning your call, regarding your your trouble adding your work email to your new mobile phone. Right? Yeah. Look. What what it is, Mhmm. I've got a new phone. Right? Okay. And normally, Mhmm. when you go into it's a it's a Android phone. When you Okay. go into It's Android. add account, right, Mhmm. my general email, which is craig Mhmm. @leeair.com.au, I Mhmm. put that in and it works. Mhmm. Right? Okay. Then I Yep. go to put in my Microsoft one, Alright. right, for Office three sixty five. And I get all Mhmm. the way to the very end where it sends the code that I put in. Mhmm. Right? And then it the phone go to cannot connect to server, Try again later or contact your IT. So what application are you using to log in? Is it Outlook? No. No. I've got my Google phone. Right? Mhmm. It's Okay. it's it's Google. It's Android that's locked in with Google. And then when you got Gmail, Mhmm. you could Mhmm. normally put in add email addresses. Alright. And I put in the Microsoft one, you know, the my address craig@leah.onmicrosoft.com. Mhmm. And Mhmm. I put in the password, then it says, enter the code. I get Okay. the code. I enter the code, and then it says, sorry. Could not connect to server. Okay. Alright. Got you. No worries.","start_word":26,"end_word":286,"sentiment":"neutral","sentiment_score":-0.036965667830344814},{"text":"I got you, Craig. We can help you out with that as we are a IT support team.","start_word":287,"end_word":304,"sentiment":"positive","sentiment_score":0.3814654052257538},{"text":"Yep.","start_word":305,"end_word":305,"sentiment":"neutral","sentiment_score":0.3081974983215332},{"text":"So yep. And we can help you out with that. If you are available next, like, around three or 03:30, we can help you out.","start_word":306,"end_word":330,"sentiment":"positive","sentiment_score":0.4010961055755615},{"text":"If you can hop on to a call, you can just share your screen and yep. And Is we it worth do try probably like, just bringing it in the in the because you're you're in Bendigo, aren't you? sorry? Are you are you Blackburn. in Bendigo? Oh, no. You're not in Bendigo. Okay. I thought you're in Bendigo. Uh-huh. No worries. Blackburn. Okay. Okay. I was gonna come Yep. down and bring the phone to you, but you're not it's not local. Yeah. Yeah. Now we are based in Blackstone. Yeah. Yeah. Okay. So what Yep. is it you wanna do? You wanna do it at Wynn? Yep. Yep. If you're available, next, as I said, around 3PM, Yeah. we can give you a call. Yeah. You can share screen. We can help you out with that. And we do just charge, like, a $100 per hour, which is just Right. a minimal fee.","start_word":331,"end_word":485,"sentiment":"neutral","sentiment_score":0.05382123128060372},{"text":"Yep. And Yeah. we can sort it out for you.","start_word":486,"end_word":495,"sentiment":"positive","sentiment_score":0.4616270363330841},{"text":"And it's like, yeah, we can do it within an hour. Okay. No worries. Look. Uh-huh. Okay. Before I pay any money, Mhmm. I will just double check some things at my end that I'm not just putting a password wrong or something because I norm I normally do all this stuff myself, and it works. Mhmm. And Mhmm. so I just check I haven't got some silly thing wrong before Mhmm. I start paying you money. But if I get stuck, I'll give you a callback Right. and get you to do it. Sure. So what's the next thing? We'll just put it on hold at the moment until I ring back and contact you. Oh, okay. No worries. As I mentioned, we are available around three, 03:30PM. You can give us a call, and, Yeah. yeah, If I we can yeah. help If you I out. wanna No do something, worries. I'll do it that quick. Otherwise yeah. Okay. They're just No worries. like Mhmm. like, my like, my normal IT guy, I just can't contact at the moment. So Mhmm. I'll probably contact him before I start paying two people. No worries. Yep. Yeah. Okay. No worries at all. 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