{"metadata":{"transaction_key":"deprecated","request_id":"019fe9b2-2be8-7aa1-a28d-52c86bcefb37","sha256":"0888c1fb2cbd460583963feb922af237b6d30ec3f09966e15e42df54c8b38e9d","created":"2026-08-10T03:23:17.121Z","duration":192.95993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":646,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":688,"output_tokens":690},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":688,"output_tokens":39}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to mister Song Bin Kim? Hi. This is Melissa, the representative that you're talking earlier. So I've already got a response from our tech team. As advised by them, they recently upgraded the plans for some customers who required an actual speed of 500 and b p s at a rate of $99.95 plus the GST. Unfortunately, your account was accidentally included in this upgrade, which is why your August invoice reflected the amount of $99.95 plus GST. So what I've requested to them is to restore your original selected plan, which is the actual MBPS 100, and the amount of $89.95. So moving forward from September, actually, you're getting six months discounted. So you're from August for six months period, you are having a 15% discount. So, technically, your invoice for the first six months will be $76.46. But you will see it from your page four of your invoice, 80 nine 90 five, and then below 15%. Okay? So for your August invoice, since the payment has been processed, technically, it's showing $93.46. Right? Which is supposed to be only $76.46. So you're having, like, $17 overpayment this month since we are trying to correct it. So what I will do is I will take note of this on my end in accounts department. And then once your invoice has been generated by September 1, showing $76.46, I will credit the $17. So, yeah, your invoice will go down to one moment. $76.46 minus 17. It will go down to $59.46. So once it's generated, I will also edit it and then put your $79 overpayment this month. Alright? But they've already put back your correct plan, which will take effect on September 1. Alright? Okay. Thank you so much. I'm so sorry for the confusion brought to you. Yeah. It's my pleasure, mister Keen. So if you if you have any questions about your billing, invoices, payment services, just let us know. We're happy to assist. We're open from Monday to Friday until 6PM. Okay? You're welcome. Anything else that I may help you? Okay. That's wonderful. Appreciate your time today, and please have a good one. Be safe always. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.32,"end":2.6399999,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1300615668296814},{"word":"good","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28165608644485474},{"word":"afternoon","start":2.8799999,"end":3.3799999,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.09612591564655304},{"word":"this","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0768711194396019},{"word":"is","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08234970271587372},{"word":"airtel","start":4.0,"end":4.48,"confidence":0.85758466,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.0864877700805664},{"word":"accounts","start":4.48,"end":4.98,"confidence":0.93481445,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.06355305761098862},{"word":"am","start":5.12,"end":5.3599997,"confidence":0.99609375,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.03832421824336052},{"word":"i","start":5.3599997,"end":5.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04207891598343849},{"word":"speaking","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.029893232509493828},{"word":"to","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04018156975507736},{"word":"mister","start":6.72,"end":7.22,"confidence":0.99365234,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.054001517593860626},{"word":"song","start":7.2799997,"end":7.52,"confidence":0.5625,"punctuated_word":"Song","sentiment":"neutral","sentiment_score":0.05367407575249672},{"word":"bin","start":7.52,"end":7.9199996,"confidence":0.65771484,"punctuated_word":"Bin","sentiment":"neutral","sentiment_score":0.06328459084033966},{"word":"kim","start":7.9199996,"end":8.42,"confidence":0.99658203,"punctuated_word":"Kim?","sentiment":"neutral","sentiment_score":0.06288553029298782},{"word":"hi","start":10.08,"end":10.559999,"confidence":0.986084,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06755116581916809},{"word":"this","start":10.8,"end":11.04,"confidence":0.9902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06862625479698181},{"word":"is","start":11.04,"end":11.28,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08021140098571777},{"word":"melissa","start":11.28,"end":11.78,"confidence":0.99316406,"punctuated_word":"Melissa,","sentiment":"neutral","sentiment_score":0.08683149516582489},{"word":"the","start":12.0,"end":12.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.085456982254982},{"word":"representative","start":12.799999,"end":13.299999,"confidence":0.99902344,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":0.06899760663509369},{"word":"that","start":13.599999,"end":13.759999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0809367373585701},{"word":"you're","start":13.759999,"end":14.0,"confidence":0.94262695,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.07290643453598022},{"word":"talking","start":14.0,"end":14.4,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.05663743242621422},{"word":"earlier","start":14.4,"end":14.9,"confidence":0.9946289,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.07939175516366959},{"word":"so","start":15.535,"end":15.775,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05852139741182327},{"word":"i've","start":15.775,"end":16.175,"confidence":0.9272461,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06686995178461075},{"word":"already","start":16.175,"end":16.415,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1310947984457016},{"word":"got","start":16.415,"end":16.655,"confidence":0.9892578,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06642415374517441},{"word":"a","start":16.655,"end":16.895,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10023844242095949},{"word":"response","start":16.895,"end":17.375,"confidence":1.0,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.14782626926898956},{"word":"from","start":17.375,"end":17.775,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16266301274299622},{"word":"our","start":17.775,"end":18.255,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14074769616127014},{"word":"tech","start":18.255,"end":18.494999,"confidence":0.9951172,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.15410766005516052},{"word":"team","start":18.494999,"end":18.994999,"confidence":0.7692871,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.09832984209060668},{"word":"as","start":19.215,"end":19.535,"confidence":0.99902344,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.08967781066894531},{"word":"advised","start":19.535,"end":19.935,"confidence":0.9921875,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":0.11865194141864777},{"word":"by","start":19.935,"end":20.175,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.12398292869329453},{"word":"them","start":20.175,"end":20.675,"confidence":0.99853516,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":0.08015118539333344},{"word":"they","start":20.735,"end":21.055,"confidence":0.9921875,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.07347685843706131},{"word":"recently","start":21.055,"end":21.555,"confidence":0.9980469,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":0.0957549810409546},{"word":"upgraded","start":21.615,"end":22.115,"confidence":1.0,"punctuated_word":"upgraded","sentiment":"neutral","sentiment_score":0.08680927753448486},{"word":"the","start":22.255,"end":22.415,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08625339716672897},{"word":"plans","start":22.415,"end":22.895,"confidence":0.97314453,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":0.10759638249874116},{"word":"for","start":22.895,"end":23.215,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1038241907954216},{"word":"some","start":23.215,"end":23.535,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.05730779841542244},{"word":"customers","start":23.535,"end":24.035,"confidence":1.0,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":0.099216490983963},{"word":"who","start":24.735,"end":25.055,"confidence":0.9838867,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.0977693647146225},{"word":"required","start":25.055,"end":25.555,"confidence":0.9716797,"punctuated_word":"required","sentiment":"neutral","sentiment_score":0.06745477020740509},{"word":"an","start":25.695,"end":25.935,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0472056120634079},{"word":"actual","start":25.935,"end":26.415,"confidence":0.515625,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":0.04524961858987808},{"word":"speed","start":26.415,"end":26.735,"confidence":0.99902344,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.09375569224357604},{"word":"of","start":26.735,"end":26.974998,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05319755524396896},{"word":"500","start":26.974998,"end":27.535,"confidence":1.0,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.08820614963769913},{"word":"and","start":27.535,"end":27.775,"confidence":0.9135742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.055342525243759155},{"word":"b","start":27.775,"end":28.015,"confidence":0.8076172,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.0706413984298706},{"word":"p","start":28.015,"end":28.255001,"confidence":0.8178711,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.0715101808309555},{"word":"s","start":28.255001,"end":28.62,"confidence":0.99902344,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.06722525507211685},{"word":"at","start":29.1,"end":29.34,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04001260548830032},{"word":"a","start":29.34,"end":29.5,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.047743089497089386},{"word":"rate","start":29.5,"end":29.740002,"confidence":1.0,"punctuated_word":"rate","sentiment":"neutral","sentiment_score":0.07860139012336731},{"word":"of","start":29.740002,"end":29.900002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04767167940735817},{"word":"$99.95","start":29.900002,"end":31.82,"confidence":0.9970093,"punctuated_word":"$99.95","sentiment":"neutral","sentiment_score":0.04921383410692215},{"word":"plus","start":31.82,"end":32.06,"confidence":0.95166016,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.03795085847377777},{"word":"the","start":32.06,"end":32.3,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02512626349925995},{"word":"gst","start":32.3,"end":32.8,"confidence":0.99560547,"punctuated_word":"GST.","sentiment":"neutral","sentiment_score":0.01733146794140339},{"word":"unfortunately","start":32.940002,"end":33.440002,"confidence":0.99902344,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.35695987939834595},{"word":"your","start":34.46,"end":34.78,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4692614376544952},{"word":"account","start":34.78,"end":35.100002,"confidence":1.0,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.4798049330711365},{"word":"was","start":35.100002,"end":35.420002,"confidence":0.99902344,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.4524188041687012},{"word":"accidentally","start":35.420002,"end":35.920002,"confidence":0.99121094,"punctuated_word":"accidentally","sentiment":"negative","sentiment_score":-0.4018367826938629},{"word":"included","start":36.14,"end":36.620003,"confidence":1.0,"punctuated_word":"included","sentiment":"negative","sentiment_score":-0.5507697463035583},{"word":"in","start":36.620003,"end":36.86,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5251782536506653},{"word":"this","start":36.86,"end":37.1,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4109266400337219},{"word":"upgrade","start":37.1,"end":37.6,"confidence":0.9189453,"punctuated_word":"upgrade,","sentiment":"neutral","sentiment_score":-0.3016420900821686},{"word":"which","start":37.66,"end":37.9,"confidence":1.0,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.3422969877719879},{"word":"is","start":37.9,"end":38.14,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2828708291053772},{"word":"why","start":38.14,"end":38.38,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2861238121986389},{"word":"your","start":38.38,"end":38.7,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3266682028770447},{"word":"august","start":38.7,"end":39.1,"confidence":0.9970703,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.2973445653915405},{"word":"invoice","start":39.1,"end":39.6,"confidence":0.9980469,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.278447687625885},{"word":"reflected","start":39.66,"end":40.16,"confidence":0.9970703,"punctuated_word":"reflected","sentiment":"neutral","sentiment_score":-0.29476505517959595},{"word":"the","start":40.3,"end":40.46,"confidence":0.9428711,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3622667789459229},{"word":"amount","start":40.46,"end":40.78,"confidence":1.0,"punctuated_word":"amount","sentiment":"negative","sentiment_score":-0.35718291997909546},{"word":"of","start":40.78,"end":41.1,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3424975872039795},{"word":"$99.95","start":41.1,"end":43.18,"confidence":0.9986572,"punctuated_word":"$99.95","sentiment":"neutral","sentiment_score":-0.314473032951355},{"word":"plus","start":43.18,"end":43.5,"confidence":0.99902344,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.273621141910553},{"word":"gst","start":43.5,"end":44.0,"confidence":0.9921875,"punctuated_word":"GST.","sentiment":"neutral","sentiment_score":-0.2243163138628006},{"word":"so","start":44.585003,"end":44.905003,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08132734149694443},{"word":"what","start":44.905003,"end":45.065002,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11323604732751846},{"word":"i've","start":45.065002,"end":45.565002,"confidence":0.9914551,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.10859577357769012},{"word":"requested","start":45.785,"end":46.285,"confidence":0.5678711,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":0.13411636650562286},{"word":"to","start":46.345,"end":46.585,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1724897176027298},{"word":"them","start":46.585,"end":46.905003,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.16596895456314087},{"word":"is","start":46.905003,"end":47.405003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16169652342796326},{"word":"to","start":47.785,"end":48.025,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13165859878063202},{"word":"restore","start":48.025,"end":48.525,"confidence":0.99609375,"punctuated_word":"restore","sentiment":"neutral","sentiment_score":0.12222738564014436},{"word":"your","start":48.585,"end":48.905003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12039703130722046},{"word":"original","start":48.905003,"end":49.405003,"confidence":1.0,"punctuated_word":"original","sentiment":"neutral","sentiment_score":0.14067645370960236},{"word":"selected","start":49.465,"end":49.965,"confidence":1.0,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":0.17043571174144745},{"word":"plan","start":50.025,"end":50.505,"confidence":0.9267578,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.14558157324790957},{"word":"which","start":50.505,"end":50.745003,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.1618085503578186},{"word":"is","start":50.745003,"end":50.985,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12883800268173218},{"word":"the","start":50.985,"end":51.225002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12256541848182678},{"word":"actual","start":51.225002,"end":51.625,"confidence":0.99902344,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":0.14564970135688782},{"word":"mbps","start":51.625,"end":52.125,"confidence":0.70654297,"punctuated_word":"MBPS","sentiment":"neutral","sentiment_score":0.11604556441307068},{"word":"100","start":52.425,"end":53.165,"confidence":0.8563843,"punctuated_word":"100,","sentiment":"neutral","sentiment_score":0.11464831978082655},{"word":"and","start":53.385002,"end":53.625,"confidence":0.9013672,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0978766605257988},{"word":"the","start":53.625,"end":53.785,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08108913898468018},{"word":"amount","start":53.785,"end":54.185,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.08543446660041809},{"word":"of","start":54.185,"end":54.585,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07746627181768417},{"word":"$89.95","start":54.585,"end":56.905,"confidence":0.9987793,"punctuated_word":"$89.95.","sentiment":"neutral","sentiment_score":0.07469088584184647},{"word":"so","start":56.905,"end":57.225,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16997812688350675},{"word":"moving","start":57.225,"end":57.625,"confidence":0.984375,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.2110166996717453},{"word":"forward","start":57.625,"end":58.125,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.22696788609027865},{"word":"from","start":58.425003,"end":58.825,"confidence":0.77685547,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22730432450771332},{"word":"september","start":58.825,"end":59.325,"confidence":0.9550781,"punctuated_word":"September,","sentiment":"neutral","sentiment_score":0.2267070114612579},{"word":"actually","start":60.15,"end":60.47,"confidence":0.92626953,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.23725280165672305},{"word":"you're","start":60.47,"end":60.87,"confidence":0.9921875,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.30378258228302},{"word":"getting","start":60.87,"end":61.27,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.32291659712791443},{"word":"six","start":61.27,"end":61.59,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.27986809611320496},{"word":"months","start":61.59,"end":61.91,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.3112294375896454},{"word":"discounted","start":61.91,"end":62.41,"confidence":0.9133301,"punctuated_word":"discounted.","sentiment":"neutral","sentiment_score":0.32301366329193115},{"word":"so","start":63.03,"end":63.35,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2608596682548523},{"word":"you're","start":63.35,"end":63.85,"confidence":0.7956543,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.32898592948913574},{"word":"from","start":64.47,"end":64.63,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3183463215827942},{"word":"august","start":64.63,"end":65.13,"confidence":1.0,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.32714492082595825},{"word":"for","start":65.83,"end":66.07,"confidence":0.5522461,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2829461395740509},{"word":"six","start":66.07,"end":66.31,"confidence":0.7675781,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.2831880450248718},{"word":"months","start":66.31,"end":66.63,"confidence":0.9863281,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.2558879852294922},{"word":"period","start":66.63,"end":67.11,"confidence":0.98461914,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.273094117641449},{"word":"you","start":67.11,"end":67.35,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32763805985450745},{"word":"are","start":67.35,"end":67.85,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.30752694606781006},{"word":"having","start":68.15,"end":68.65,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.2970714569091797},{"word":"a","start":68.71,"end":68.79,"confidence":0.96435547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23965197801589969},{"word":"15%","start":68.79,"end":69.75,"confidence":0.99902344,"punctuated_word":"15%","sentiment":"positive","sentiment_score":0.39244595170021057},{"word":"discount","start":69.75,"end":70.25,"confidence":0.98339844,"punctuated_word":"discount.","sentiment":"neutral","sentiment_score":0.2602742314338684},{"word":"so","start":70.31,"end":70.55,"confidence":0.74975586,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.2082042247056961},{"word":"technically","start":70.55,"end":71.05,"confidence":0.9995117,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.1830790489912033},{"word":"your","start":72.165,"end":72.565,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20770137012004852},{"word":"invoice","start":72.565,"end":73.065,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.2419840395450592},{"word":"for","start":73.205,"end":73.605,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1478169858455658},{"word":"the","start":73.605,"end":73.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16901904344558716},{"word":"first","start":73.845,"end":74.245,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.13513799011707306},{"word":"six","start":74.245,"end":74.485,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.11692490428686142},{"word":"months","start":74.485,"end":74.885,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.15546825528144836},{"word":"will","start":74.885,"end":75.045006,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13968801498413086},{"word":"be","start":75.045006,"end":75.445,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08883777260780334},{"word":"$76.46","start":75.445,"end":76.805,"confidence":0.9538574,"punctuated_word":"$76.46.","sentiment":"neutral","sentiment_score":0.09544745087623596},{"word":"but","start":76.805,"end":76.965004,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07050266861915588},{"word":"you","start":76.965004,"end":77.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08056452125310898},{"word":"will","start":77.125,"end":77.285,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.077796071767807},{"word":"see","start":77.285,"end":77.445,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06892971694469452},{"word":"it","start":77.445,"end":77.685005,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06206808239221573},{"word":"from","start":77.685005,"end":77.845,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07491450011730194},{"word":"your","start":77.845,"end":78.165,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06444531679153442},{"word":"page","start":78.165,"end":78.645004,"confidence":0.8203125,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.06517490744590759},{"word":"four","start":78.645004,"end":78.805,"confidence":0.95166016,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.07862893491983414},{"word":"of","start":78.805,"end":78.965004,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06922837346792221},{"word":"your","start":78.965004,"end":79.285,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04613450914621353},{"word":"invoice","start":79.285,"end":79.785,"confidence":0.9536133,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.030733387917280197},{"word":"80","start":79.845,"end":80.08501,"confidence":0.99121094,"punctuated_word":"80","sentiment":"neutral","sentiment_score":0.03690790757536888},{"word":"nine","start":80.08501,"end":80.325005,"confidence":1.0,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.037884458899497986},{"word":"90","start":80.325005,"end":80.725006,"confidence":0.9970703,"punctuated_word":"90","sentiment":"neutral","sentiment_score":0.05519004166126251},{"word":"five","start":80.725006,"end":81.045006,"confidence":0.7590332,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.0587640106678009},{"word":"and","start":81.045006,"end":81.285,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10235649347305298},{"word":"then","start":81.285,"end":81.445,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.15948522090911865},{"word":"below","start":81.445,"end":81.945,"confidence":0.9951172,"punctuated_word":"below","sentiment":"neutral","sentiment_score":0.05564477667212486},{"word":"15%","start":82.005005,"end":82.905,"confidence":0.8623047,"punctuated_word":"15%.","sentiment":"neutral","sentiment_score":0.0393034964799881},{"word":"okay","start":83.045006,"end":83.545006,"confidence":0.99316406,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.030371522530913353},{"word":"so","start":84.18,"end":84.420006,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013220824301242828},{"word":"for","start":84.420006,"end":84.82,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00472605973482132},{"word":"your","start":84.82,"end":85.32,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.002642296254634857},{"word":"august","start":85.62,"end":86.020004,"confidence":0.9658203,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.02424795553088188},{"word":"invoice","start":86.020004,"end":86.520004,"confidence":0.98657227,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.0010213013738393784},{"word":"since","start":87.060005,"end":87.46,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.0069145336747169495},{"word":"the","start":87.46,"end":87.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0029261745512485504},{"word":"payment","start":88.020004,"end":88.420006,"confidence":0.99609375,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.026923198252916336},{"word":"has","start":88.420006,"end":88.66,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.00262518972158432},{"word":"been","start":88.66,"end":88.82,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.030313856899738312},{"word":"processed","start":88.82,"end":89.32,"confidence":0.9926758,"punctuated_word":"processed,","sentiment":"neutral","sentiment_score":0.008168186992406845},{"word":"technically","start":89.46,"end":89.96,"confidence":0.97265625,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.015649592503905296},{"word":"it's","start":90.26,"end":90.5,"confidence":0.9880371,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.026414429768919945},{"word":"showing","start":90.5,"end":90.9,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.032535452395677567},{"word":"$93.46","start":90.9,"end":92.9,"confidence":0.95214844,"punctuated_word":"$93.46.","sentiment":"neutral","sentiment_score":-0.0075943805277347565},{"word":"right","start":92.9,"end":93.4,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.0077242255210876465},{"word":"which","start":93.54,"end":93.78,"confidence":1.0,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.03303741291165352},{"word":"is","start":93.78,"end":94.020004,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.062341950833797455},{"word":"supposed","start":94.020004,"end":94.42,"confidence":0.99902344,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.038200609385967255},{"word":"to","start":94.42,"end":94.66,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02932776510715485},{"word":"be","start":94.66,"end":94.9,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02686532959342003},{"word":"only","start":94.9,"end":95.4,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.02710617333650589},{"word":"$76.46","start":95.62,"end":97.845,"confidence":0.998291,"punctuated_word":"$76.46.","sentiment":"neutral","sentiment_score":-0.03642858564853668},{"word":"so","start":99.125,"end":99.365,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.30868950486183167},{"word":"you're","start":99.365,"end":99.845,"confidence":0.9602051,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.48892518877983093},{"word":"having","start":99.845,"end":100.245,"confidence":0.9753418,"punctuated_word":"having,","sentiment":"negative","sentiment_score":-0.4964797794818878},{"word":"like","start":100.245,"end":100.745,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.4827844798564911},{"word":"$17","start":101.285,"end":102.505005,"confidence":1.0,"punctuated_word":"$17","sentiment":"negative","sentiment_score":-0.503329873085022},{"word":"overpayment","start":102.645004,"end":103.145004,"confidence":0.9699707,"punctuated_word":"overpayment","sentiment":"negative","sentiment_score":-0.5330805778503418},{"word":"this","start":104.005005,"end":104.245,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5897648334503174},{"word":"month","start":104.245,"end":104.745,"confidence":1.0,"punctuated_word":"month","sentiment":"negative","sentiment_score":-0.4887925684452057},{"word":"since","start":105.365,"end":105.765,"confidence":0.7890625,"punctuated_word":"since","sentiment":"negative","sentiment_score":-0.5123880505561829},{"word":"we","start":105.765,"end":106.005005,"confidence":0.9589844,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4561134874820709},{"word":"are","start":106.005005,"end":106.325,"confidence":0.99902344,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4441314041614533},{"word":"trying","start":106.325,"end":106.725,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.49178576469421387},{"word":"to","start":106.725,"end":106.885,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4080783426761627},{"word":"correct","start":106.885,"end":107.205,"confidence":0.9980469,"punctuated_word":"correct","sentiment":"negative","sentiment_score":-0.3952815532684326},{"word":"it","start":107.205,"end":107.705,"confidence":0.9941406,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.4077751636505127},{"word":"so","start":107.765,"end":107.925,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03681900352239609},{"word":"what","start":107.925,"end":108.165,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03649400174617767},{"word":"i","start":108.165,"end":108.245,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04291469603776932},{"word":"will","start":108.245,"end":108.485,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0359666682779789},{"word":"do","start":108.485,"end":108.725,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05076257139444351},{"word":"is","start":108.725,"end":109.125,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04283244907855987},{"word":"i","start":109.125,"end":109.285,"confidence":0.9301758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04981639236211777},{"word":"will","start":109.285,"end":109.685,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04227321594953537},{"word":"take","start":109.685,"end":109.925,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.048561941832304},{"word":"note","start":109.925,"end":110.165,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.03907289355993271},{"word":"of","start":110.165,"end":110.325,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04861453175544739},{"word":"this","start":110.325,"end":110.565,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.057084888219833374},{"word":"on","start":110.565,"end":110.725,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06338619440793991},{"word":"my","start":110.725,"end":110.885,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06915255635976791},{"word":"end","start":110.885,"end":111.205,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.04515553265810013},{"word":"in","start":111.205,"end":111.445,"confidence":0.9550781,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04771607369184494},{"word":"accounts","start":111.445,"end":111.925,"confidence":0.9892578,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.05344611778855324},{"word":"department","start":111.925,"end":112.425,"confidence":0.87158203,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.04851572960615158},{"word":"and","start":112.885,"end":113.125,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04685154557228088},{"word":"then","start":113.125,"end":113.625,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03588169068098068},{"word":"once","start":113.89001,"end":114.130005,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.042591918259859085},{"word":"your","start":114.130005,"end":114.37,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.054188091307878494},{"word":"invoice","start":114.37,"end":114.770004,"confidence":0.9902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.04332315921783447},{"word":"has","start":114.770004,"end":115.01,"confidence":0.9614258,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0407145693898201},{"word":"been","start":115.01,"end":115.33,"confidence":0.9970703,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.04866635799407959},{"word":"generated","start":115.33,"end":115.83,"confidence":1.0,"punctuated_word":"generated","sentiment":"neutral","sentiment_score":0.0474267452955246},{"word":"by","start":115.97,"end":116.29,"confidence":0.9970703,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.034973740577697754},{"word":"september","start":116.29,"end":116.86,"confidence":0.8977051,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.03802626579999924},{"word":"1","start":116.86,"end":117.43,"confidence":0.8977051,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.04998473450541496},{"word":"showing","start":117.89,"end":118.29,"confidence":0.99902344,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.03955695778131485},{"word":"$76.46","start":118.29,"end":120.630005,"confidence":0.99609375,"punctuated_word":"$76.46,","sentiment":"neutral","sentiment_score":0.042149435728788376},{"word":"i","start":120.93,"end":121.170006,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06191883981227875},{"word":"will","start":121.170006,"end":121.65,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04383455961942673},{"word":"credit","start":121.65,"end":122.15,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.032110974192619324},{"word":"the","start":122.29,"end":122.770004,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.052885666489601135},{"word":"$17","start":122.770004,"end":123.83,"confidence":0.9975586,"punctuated_word":"$17.","sentiment":"neutral","sentiment_score":0.045019201934337616},{"word":"so","start":124.53001,"end":125.03001,"confidence":0.8605957,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1684798002243042},{"word":"yeah","start":125.65,"end":126.15,"confidence":0.99121094,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.1673581898212433},{"word":"your","start":126.21001,"end":126.53,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10862499475479126},{"word":"invoice","start":126.53,"end":126.93,"confidence":0.9951172,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.10025423765182497},{"word":"will","start":126.93,"end":127.25,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0728764608502388},{"word":"go","start":127.25,"end":127.490005,"confidence":0.9970703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.10481435805559158},{"word":"down","start":127.490005,"end":127.73,"confidence":1.0,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.08192145824432373},{"word":"to","start":127.73,"end":127.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0761767253279686},{"word":"one","start":128.21,"end":128.45,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04847326874732971},{"word":"moment","start":128.45,"end":128.895,"confidence":0.9499512,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.04742567986249924},{"word":"$76.46","start":129.295,"end":132.35501,"confidence":0.9361572,"punctuated_word":"$76.46","sentiment":"neutral","sentiment_score":0.02581208199262619},{"word":"minus","start":132.575,"end":133.075,"confidence":0.97509766,"punctuated_word":"minus","sentiment":"neutral","sentiment_score":0.029981577768921852},{"word":"17","start":133.375,"end":133.875,"confidence":0.8625488,"punctuated_word":"17.","sentiment":"neutral","sentiment_score":0.027625225484371185},{"word":"it","start":135.05501,"end":135.295,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.03270724415779114},{"word":"will","start":135.295,"end":135.535,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05205030739307403},{"word":"go","start":135.535,"end":135.695,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.07637159526348114},{"word":"down","start":135.695,"end":136.015,"confidence":1.0,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.05921430140733719},{"word":"to","start":136.015,"end":136.41501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07703222334384918},{"word":"$59.46","start":136.41501,"end":138.255,"confidence":0.99731445,"punctuated_word":"$59.46.","sentiment":"neutral","sentiment_score":0.04946185648441315},{"word":"so","start":138.255,"end":138.755,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04692807048559189},{"word":"once","start":138.815,"end":139.295,"confidence":0.9951172,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.04887224361300469},{"word":"it's","start":139.295,"end":139.695,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.047226496040821075},{"word":"generated","start":139.695,"end":140.195,"confidence":0.9970703,"punctuated_word":"generated,","sentiment":"neutral","sentiment_score":0.05584973841905594},{"word":"i","start":141.13501,"end":141.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0678403303027153},{"word":"will","start":141.295,"end":141.615,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0654652938246727},{"word":"also","start":141.615,"end":142.115,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06472483277320862},{"word":"edit","start":142.335,"end":142.655,"confidence":1.0,"punctuated_word":"edit","sentiment":"neutral","sentiment_score":0.059445545077323914},{"word":"it","start":142.655,"end":142.895,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06688883155584335},{"word":"and","start":142.895,"end":143.05501,"confidence":0.8413086,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04066642373800278},{"word":"then","start":143.05501,"end":143.55,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06393894553184509},{"word":"put","start":143.63,"end":143.95,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.03153439238667488},{"word":"your","start":143.95,"end":144.19,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04906844720244408},{"word":"$79","start":144.19,"end":145.23,"confidence":0.99731445,"punctuated_word":"$79","sentiment":"neutral","sentiment_score":0.03973617032170296},{"word":"overpayment","start":145.23,"end":145.73,"confidence":0.9326172,"punctuated_word":"overpayment","sentiment":"neutral","sentiment_score":0.042798638343811035},{"word":"this","start":146.03,"end":146.27,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.022512249648571014},{"word":"month","start":146.27,"end":146.67,"confidence":0.99853516,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.02717483602464199},{"word":"alright","start":146.67,"end":147.17,"confidence":0.98706055,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.0433056578040123},{"word":"but","start":147.23,"end":147.55,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.050730206072330475},{"word":"they've","start":147.55,"end":147.87,"confidence":0.98168945,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":0.02816883847117424},{"word":"already","start":147.87,"end":148.35,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06157761812210083},{"word":"put","start":148.35,"end":148.67,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0033378293737769127},{"word":"back","start":148.67,"end":149.17,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.015357546508312224},{"word":"your","start":149.63,"end":150.13,"confidence":0.99121094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.059945348650217056},{"word":"correct","start":150.67,"end":151.07,"confidence":0.9951172,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":0.07607033103704453},{"word":"plan","start":151.07,"end":151.57,"confidence":0.8327637,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.07445105910301208},{"word":"which","start":151.71,"end":152.03,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.06119878590106964},{"word":"will","start":152.03,"end":152.43001,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05789710581302643},{"word":"take","start":152.43001,"end":152.67,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04910935088992119},{"word":"effect","start":152.67,"end":152.99,"confidence":0.9980469,"punctuated_word":"effect","sentiment":"neutral","sentiment_score":0.0582558810710907},{"word":"on","start":152.99,"end":153.31,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04421466961503029},{"word":"september","start":153.31,"end":153.84,"confidence":0.99975586,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.04419470950961113},{"word":"1","start":153.84,"end":154.37,"confidence":0.99975586,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.053160008043050766},{"word":"alright","start":155.71,"end":156.21,"confidence":0.7692871,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.14843812584877014},{"word":"okay","start":157.55,"end":158.05,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13250403106212616},{"word":"thank","start":158.285,"end":158.52501,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3474211096763611},{"word":"you","start":158.52501,"end":158.605,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4246293008327484},{"word":"so","start":158.605,"end":158.685,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.43230730295181274},{"word":"much","start":158.685,"end":159.005,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.359535813331604},{"word":"i'm","start":159.005,"end":159.16501,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.012313833460211754},{"word":"so","start":159.16501,"end":159.325,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.02701370045542717},{"word":"sorry","start":159.325,"end":159.645,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.0305628702044487},{"word":"for","start":159.645,"end":159.885,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07754190266132355},{"word":"the","start":159.885,"end":160.045,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022520393133163452},{"word":"confusion","start":160.045,"end":160.545,"confidence":1.0,"punctuated_word":"confusion","sentiment":"neutral","sentiment_score":0.031688861548900604},{"word":"brought","start":160.605,"end":160.925,"confidence":0.9863281,"punctuated_word":"brought","sentiment":"neutral","sentiment_score":0.04357811063528061},{"word":"to","start":160.925,"end":161.005,"confidence":0.90478516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05391274392604828},{"word":"you","start":161.005,"end":161.505,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.044639237225055695},{"word":"yeah","start":162.525,"end":162.845,"confidence":0.9692383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1950488388538361},{"word":"it's","start":162.845,"end":163.085,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.31526824831962585},{"word":"my","start":163.085,"end":163.405,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.356478214263916},{"word":"pleasure","start":163.405,"end":163.905,"confidence":0.99658203,"punctuated_word":"pleasure,","sentiment":"neutral","sentiment_score":0.321834921836853},{"word":"mister","start":164.125,"end":164.605,"confidence":0.9926758,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.16201020777225494},{"word":"keen","start":164.605,"end":165.005,"confidence":0.6314697,"punctuated_word":"Keen.","sentiment":"neutral","sentiment_score":0.1518637388944626},{"word":"so","start":165.005,"end":165.325,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.058409228920936584},{"word":"if","start":165.325,"end":165.485,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.050735801458358765},{"word":"you","start":165.485,"end":165.985,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07090843468904495},{"word":"if","start":166.125,"end":166.285,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08983103930950165},{"word":"you","start":166.285,"end":166.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0970848947763443},{"word":"have","start":166.445,"end":166.685,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11155177652835846},{"word":"any","start":166.685,"end":166.925,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.12038771063089372},{"word":"questions","start":166.925,"end":167.425,"confidence":1.0,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.10050278902053832},{"word":"about","start":167.485,"end":167.725,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08089688420295715},{"word":"your","start":167.725,"end":167.965,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09378427267074584},{"word":"billing","start":167.965,"end":168.365,"confidence":0.8171387,"punctuated_word":"billing,","sentiment":"neutral","sentiment_score":0.0830676257610321},{"word":"invoices","start":168.365,"end":168.865,"confidence":0.9918213,"punctuated_word":"invoices,","sentiment":"neutral","sentiment_score":0.09728692471981049},{"word":"payment","start":169.005,"end":169.485,"confidence":0.99609375,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.08535923063755035},{"word":"services","start":169.485,"end":169.985,"confidence":0.96728516,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.08137688040733337},{"word":"just","start":170.78001,"end":171.26001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1061294972896576},{"word":"let","start":171.26001,"end":171.5,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.13595354557037354},{"word":"us","start":171.5,"end":171.66,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1176118701696396},{"word":"know","start":171.66,"end":171.90001,"confidence":0.9909668,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.13849851489067078},{"word":"we're","start":171.90001,"end":172.14,"confidence":0.9436035,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.2836686372756958},{"word":"happy","start":172.14,"end":172.46,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.41888776421546936},{"word":"to","start":172.46,"end":172.70001,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3550199270248413},{"word":"assist","start":172.70001,"end":173.02,"confidence":0.99902344,"punctuated_word":"assist.","sentiment":"neutral","sentiment_score":0.2875087857246399},{"word":"we're","start":173.02,"end":173.34001,"confidence":0.9980469,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.15716758370399475},{"word":"open","start":173.34001,"end":173.66,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.1140614002943039},{"word":"from","start":173.66,"end":173.98001,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09279940277338028},{"word":"monday","start":173.98001,"end":174.46,"confidence":1.0,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.12308188527822496},{"word":"to","start":174.46,"end":174.78,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11587002873420715},{"word":"friday","start":174.78,"end":175.28,"confidence":1.0,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":0.12666374444961548},{"word":"until","start":175.34001,"end":175.84001,"confidence":0.99609375,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.1164848580956459},{"word":"6pm","start":176.22,"end":176.94,"confidence":0.9995117,"punctuated_word":"6PM.","sentiment":"neutral","sentiment_score":0.14445510506629944},{"word":"okay","start":176.94,"end":177.44,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.13371507823467255},{"word":"you're","start":179.1,"end":179.42001,"confidence":0.90771484,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.21493491530418396},{"word":"welcome","start":179.42001,"end":179.92001,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"neutral","sentiment_score":0.253759503364563},{"word":"anything","start":180.14,"end":180.62001,"confidence":1.0,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.1627415418624878},{"word":"else","start":180.62001,"end":180.86,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.16777542233467102},{"word":"that","start":180.86,"end":181.1,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13858909904956818},{"word":"i","start":181.1,"end":181.18001,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1223376765847206},{"word":"may","start":181.18001,"end":181.34001,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.14105592668056488},{"word":"help","start":181.34001,"end":181.66,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1401628404855728},{"word":"you","start":181.66,"end":182.16,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.12292592227458954},{"word":"okay","start":183.52495,"end":183.84494,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23282739520072937},{"word":"that's","start":183.84494,"end":184.08495,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6883081793785095},{"word":"wonderful","start":184.08495,"end":184.58495,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7210240364074707},{"word":"appreciate","start":184.64494,"end":185.12494,"confidence":0.882487,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.7037715911865234},{"word":"your","start":185.12494,"end":185.36494,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7044477462768555},{"word":"time","start":185.36494,"end":185.68494,"confidence":1.0,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.7438288331031799},{"word":"today","start":185.68494,"end":186.00494,"confidence":0.93310547,"punctuated_word":"today,","sentiment":"positive","sentiment_score":0.664803147315979},{"word":"and","start":186.00494,"end":186.32494,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6408185958862305},{"word":"please","start":186.32494,"end":186.64494,"confidence":0.9580078,"punctuated_word":"please","sentiment":"positive","sentiment_score":0.6644242405891418},{"word":"have","start":186.64494,"end":186.80495,"confidence":0.9970703,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6603225469589233},{"word":"a","start":186.80495,"end":186.96494,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6252042055130005},{"word":"good","start":186.96494,"end":187.20494,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5994263887405396},{"word":"one","start":187.20494,"end":187.52495,"confidence":0.99609375,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5884220004081726},{"word":"be","start":187.52495,"end":187.76494,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.4444565773010254},{"word":"safe","start":187.76494,"end":188.08495,"confidence":1.0,"punctuated_word":"safe","sentiment":"positive","sentiment_score":0.3915349245071411},{"word":"always","start":188.08495,"end":188.58495,"confidence":0.97314453,"punctuated_word":"always.","sentiment":"positive","sentiment_score":0.4219475984573364},{"word":"thank","start":190.32494,"end":190.56494,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38570570945739746},{"word":"you","start":190.56494,"end":190.96494,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.336202472448349},{"word":"bye","start":190.96494,"end":191.28494,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.14462482929229736},{"word":"bye","start":191.28494,"end":191.78494,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08074554800987244}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. Am I speaking to mister Song Bin Kim? Hi.\n\nThis is Melissa, the representative that you're talking earlier. So I've already got a response from our tech team. As advised by them, they recently upgraded the plans for some customers who required an actual speed of 500 and b p s at a rate of $99.95 plus the GST. Unfortunately, your account was accidentally included in this upgrade, which is why your August invoice reflected the amount of $99.95 plus GST. So what I've requested to them is to restore your original selected plan, which is the actual MBPS 100, and the amount of $89.95.\n\nSo moving forward from September, actually, you're getting six months discounted. So you're from August for six months period, you are having a 15% discount. So, technically, your invoice for the first six months will be $76.46. But you will see it from your page four of your invoice, 80 nine 90 five, and then below 15%. Okay?\n\nSo for your August invoice, since the payment has been processed, technically, it's showing $93.46. Right? Which is supposed to be only $76.46. So you're having, like, $17 overpayment this month since we are trying to correct it. So what I will do is I will take note of this on my end in accounts department.\n\nAnd then once your invoice has been generated by September 1, showing $76.46, I will credit the $17. So, yeah, your invoice will go down to one moment. $76.46 minus 17. It will go down to $59.46. So once it's generated, I will also edit it and then put your $79 overpayment this month.\n\nAlright? But they've already put back your correct plan, which will take effect on September 1. Alright? Okay. Thank you so much.\n\nI'm so sorry for the confusion brought to you. Yeah. It's my pleasure, mister Keen. So if you if you have any questions about your billing, invoices, payment services, just let us know. We're happy to assist.\n\nWe're open from Monday to Friday until 6PM. Okay? You're welcome. Anything else that I may help you? Okay.\n\nThat's wonderful. Appreciate your time today, and please have a good one. Be safe always. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.1300615668296814},{"text":"Good afternoon.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1888910010457039},{"text":"This is Airtel accounts.","start":3.52,"end":4.98,"sentiment":"neutral","sentiment_score":0.07731541246175766},{"text":"Am I speaking to mister Song Bin Kim?","start":5.12,"end":8.42,"sentiment":"neutral","sentiment_score":0.04804045637138188},{"text":"Hi.","start":10.08,"end":10.559999,"sentiment":"neutral","sentiment_score":0.06755116581916809}],"sentiment":"neutral","sentiment_score":0.07931125222239643,"num_words":16,"start":2.32,"end":10.559999},{"sentences":[{"text":"This is Melissa, the representative that you're talking earlier.","start":10.8,"end":14.9,"sentiment":"neutral","sentiment_score":0.07555512214700381},{"text":"So I've already got a response from our tech team.","start":15.535,"end":18.994999,"sentiment":"neutral","sentiment_score":0.11268232241272927},{"text":"As advised by them, they recently upgraded the plans for some customers who required an actual speed of 500 and b p s at a rate of $99.95 plus the GST.","start":19.215,"end":32.8,"sentiment":"neutral","sentiment_score":0.07173911464070121},{"text":"Unfortunately, your account was accidentally included in this upgrade, which is why your August invoice reflected the amount of $99.95 plus GST.","start":32.940002,"end":44.0,"sentiment":"negative","sentiment_score":-0.36053061282092874},{"text":"So what I've requested to them is to restore your original selected plan, which is the actual MBPS 100, and the amount of $89.95.","start":44.585003,"end":56.905,"sentiment":"neutral","sentiment_score":0.12393835249046485}],"sentiment":"neutral","sentiment_score":-0.00965022026017929,"num_words":96,"start":10.8,"end":56.905},{"sentences":[{"text":"So moving forward from September, actually, you're getting six months discounted.","start":56.905,"end":62.41,"sentiment":"neutral","sentiment_score":0.25818520242517645},{"text":"So you're from August for six months period, you are having a 15% discount.","start":63.03,"end":70.25,"sentiment":"neutral","sentiment_score":0.29679012511457714},{"text":"So, technically, your invoice for the first six months will be $76.46.","start":70.31,"end":76.805,"sentiment":"neutral","sentiment_score":0.15744242506722608},{"text":"But you will see it from your page four of your invoice, 80 nine 90 five, and then below 15%.","start":76.805,"end":82.905,"sentiment":"neutral","sentiment_score":0.06673286985605956},{"text":"Okay?","start":83.045006,"end":83.545006,"sentiment":"neutral","sentiment_score":0.030371522530913353}],"sentiment":"neutral","sentiment_score":0.17671443101275583,"num_words":58,"start":56.905,"end":83.545006},{"sentences":[{"text":"So for your August invoice, since the payment has been processed, technically, it's showing $93.46.","start":84.18,"end":92.9,"sentiment":"neutral","sentiment_score":0.0009102452546358109},{"text":"Right?","start":92.9,"end":93.4,"sentiment":"neutral","sentiment_score":0.0077242255210876465},{"text":"Which is supposed to be only $76.46.","start":93.54,"end":97.845,"sentiment":"neutral","sentiment_score":-0.036186832402433665},{"text":"So you're having, like, $17 overpayment this month since we are trying to correct it.","start":99.125,"end":107.705,"sentiment":"negative","sentiment_score":-0.46716003815333046},{"text":"So what I will do is I will take note of this on my end in accounts department.","start":107.765,"end":112.425,"sentiment":"neutral","sentiment_score":0.04769919212493631}],"sentiment":"neutral","sentiment_score":-0.11394187565227705,"num_words":56,"start":84.18,"end":112.425},{"sentences":[{"text":"And then once your invoice has been generated by September 1, showing $76.46, I will credit the $17.","start":112.885,"end":123.83,"sentiment":"neutral","sentiment_score":0.0444502474533187},{"text":"So, yeah, your invoice will go down to one moment.","start":124.53001,"end":128.895,"sentiment":"neutral","sentiment_score":0.09764051735401154},{"text":"$76.46 minus 17.","start":129.295,"end":133.875,"sentiment":"neutral","sentiment_score":0.027806295081973076},{"text":"It will go down to $59.46.","start":135.05501,"end":138.255,"sentiment":"neutral","sentiment_score":0.057806254674990974},{"text":"So once it's generated, I will also edit it and then put your $79 overpayment this month.","start":138.255,"end":146.67,"sentiment":"neutral","sentiment_score":0.049451263840584195}],"sentiment":"neutral","sentiment_score":0.056434028264549047,"num_words":54,"start":112.885,"end":146.67},{"sentences":[{"text":"Alright?","start":146.67,"end":147.17,"sentiment":"neutral","sentiment_score":0.0433056578040123},{"text":"But they've already put back your correct plan, which will take effect on September 1.","start":147.23,"end":154.37,"sentiment":"neutral","sentiment_score":0.04917795254538457},{"text":"Alright?","start":155.71,"end":156.21,"sentiment":"neutral","sentiment_score":0.14843812584877014},{"text":"Okay.","start":157.55,"end":158.05,"sentiment":"neutral","sentiment_score":0.13250403106212616},{"text":"Thank you so much.","start":158.285,"end":159.005,"sentiment":"positive","sentiment_score":0.39097338169813156}],"sentiment":"neutral","sentiment_score":0.11935502862219106,"num_words":22,"start":146.67,"end":159.005},{"sentences":[{"text":"I'm so sorry for the confusion brought to you.","start":159.005,"end":161.505,"sentiment":"neutral","sentiment_score":0.02039752507375346},{"text":"Yeah.","start":162.525,"end":162.845,"sentiment":"neutral","sentiment_score":0.1950488388538361},{"text":"It's my pleasure, mister Keen.","start":162.845,"end":165.005,"sentiment":"neutral","sentiment_score":0.26149106621742246},{"text":"So if you if you have any questions about your billing, invoices, payment services, just let us know.","start":165.005,"end":171.90001,"sentiment":"neutral","sentiment_score":0.09552094009187487},{"text":"We're happy to assist.","start":171.90001,"end":173.02,"sentiment":"positive","sentiment_score":0.3362712785601616}],"sentiment":"neutral","sentiment_score":0.12839307922970605,"num_words":37,"start":159.005,"end":173.02},{"sentences":[{"text":"We're open from Monday to Friday until 6PM.","start":173.02,"end":176.94,"sentiment":"neutral","sentiment_score":0.12382300104945898},{"text":"Okay?","start":176.94,"end":177.44,"sentiment":"neutral","sentiment_score":0.13371507823467255},{"text":"You're welcome.","start":179.1,"end":179.92001,"sentiment":"neutral","sentiment_score":0.23434720933437347},{"text":"Anything else that I may help you?","start":180.14,"end":182.16,"sentiment":"neutral","sentiment_score":0.14222691846745356},{"text":"Okay.","start":183.52495,"end":183.84494,"sentiment":"neutral","sentiment_score":0.23282739520072937}],"sentiment":"neutral","sentiment_score":0.1484952278827366,"num_words":19,"start":173.02,"end":183.84494},{"sentences":[{"text":"That's wonderful.","start":183.84494,"end":184.58495,"sentiment":"positive","sentiment_score":0.7046661078929901},{"text":"Appreciate your time today, and please have a good one.","start":184.64494,"end":187.52495,"sentiment":"positive","sentiment_score":0.6595469295978547},{"text":"Be safe always.","start":187.52495,"end":188.58495,"sentiment":"positive","sentiment_score":0.4193130334218343},{"text":"Thank you.","start":190.32494,"end":190.96494,"sentiment":"positive","sentiment_score":0.36095409095287323},{"text":"Bye bye.","start":190.96494,"end":191.78494,"sentiment":"neutral","sentiment_score":0.03193964064121246}],"sentiment":"positive","sentiment_score":0.5288698986956948,"num_words":19,"start":183.84494,"end":191.78494}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. That's it. Yeah. Yeah. Yeah. Yeah. Mhmm. Yes. Mhmm. Yeah. Yeah. I'll say it on that. Thanks. Yep. Yep. Yep. Mhmm. Yep. Mhmm. Yep. Yep. Okay. Sounds good. Okay. Yep. Thank you. Yeah. Yep. Mhmm. Okay. Sounds perfect. Okay. Yep. Thank you for looking into that, Melissa. No. No. Thank you. Thanks for your service. Yeah. Okay. Yep. Thank you. Thanks. Yep. Yep. Okay. Got it. So yep. Bye. Bye. Okay. Thank you. You too. Bye.","confidence":0.9642334,"words":[{"word":"hello","start":2.6399999,"end":3.1399999,"confidence":0.9067383,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.18734806776046753},{"word":"yeah","start":8.639999,"end":8.96,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.045478709042072296},{"word":"that's","start":8.96,"end":9.28,"confidence":0.9914551,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05151129886507988},{"word":"it","start":9.28,"end":9.5199995,"confidence":0.99560547,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06417585909366608},{"word":"yeah","start":9.5199995,"end":9.84,"confidence":0.83154297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06375876069068909},{"word":"yeah","start":9.84,"end":10.34,"confidence":0.7590332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.061238449066877365},{"word":"yeah","start":12.639999,"end":13.139999,"confidence":0.79125977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08101746439933777},{"word":"yeah","start":15.615,"end":16.115,"confidence":0.78027344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07667127251625061},{"word":"mhmm","start":25.055,"end":25.555,"confidence":0.989624,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06667249649763107},{"word":"yes","start":43.86,"end":44.36,"confidence":0.6175537,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07972361147403717},{"word":"mhmm","start":59.579998,"end":60.079998,"confidence":0.9255371,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.21863269805908203},{"word":"yeah","start":79.095,"end":79.495,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04397321492433548},{"word":"yeah","start":79.495,"end":79.975,"confidence":0.9680176,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03567831963300705},{"word":"i'll","start":79.975,"end":80.295,"confidence":0.94091797,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04069864749908447},{"word":"say","start":80.295,"end":80.534996,"confidence":0.61621094,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.022061344236135483},{"word":"it","start":80.534996,"end":80.615,"confidence":0.9160156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04563404619693756},{"word":"on","start":80.615,"end":80.854996,"confidence":0.9614258,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04511290788650513},{"word":"that","start":80.854996,"end":81.015,"confidence":0.47314453,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.05653190612792969},{"word":"thanks","start":81.015,"end":81.415,"confidence":0.97265625,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2972882091999054},{"word":"yep","start":81.415,"end":81.735,"confidence":0.8569336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08945929259061813},{"word":"yep","start":81.735,"end":82.235,"confidence":0.86816406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03291447460651398},{"word":"yep","start":83.335,"end":83.835,"confidence":0.73413086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.027138976380228996},{"word":"mhmm","start":98.22,"end":98.299995,"confidence":0.87231445,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07343006134033203},{"word":"yep","start":98.299995,"end":98.799995,"confidence":0.97631836,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.10336878150701524},{"word":"mhmm","start":107.585,"end":107.905,"confidence":0.9642334,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09886552393436432},{"word":"yep","start":107.905,"end":108.405,"confidence":0.8808594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.047339461743831635},{"word":"yep","start":112.945,"end":113.445,"confidence":0.89404297,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.038449302315711975},{"word":"okay","start":124.450005,"end":124.950005,"confidence":0.90625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16049790382385254},{"word":"sounds","start":125.090004,"end":125.490005,"confidence":0.96435547,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.4247869551181793},{"word":"good","start":125.490005,"end":125.89,"confidence":0.98999023,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4016145467758178},{"word":"okay","start":125.89,"end":126.29,"confidence":0.82958984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15612679719924927},{"word":"yep","start":126.29,"end":126.79,"confidence":0.84106445,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07760089635848999},{"word":"thank","start":147.11,"end":147.61,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.08094201982021332},{"word":"you","start":147.98999,"end":148.48999,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04604875668883324},{"word":"yeah","start":149.34999,"end":149.67,"confidence":0.96972656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038855306804180145},{"word":"yep","start":149.67,"end":150.17,"confidence":0.859375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06245149299502373},{"word":"mhmm","start":154.55,"end":155.05,"confidence":0.9980469,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05073673278093338},{"word":"okay","start":155.19,"end":155.69,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09664353728294373},{"word":"sounds","start":155.83,"end":156.23,"confidence":0.8432617,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.4641480445861816},{"word":"perfect","start":156.23,"end":156.73,"confidence":0.99609375,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4528712034225464},{"word":"okay","start":156.79,"end":157.29,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14069795608520508},{"word":"yep","start":157.67,"end":158.17,"confidence":0.9663086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14297603070735931},{"word":"thank","start":159.375,"end":159.695,"confidence":0.7529297,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.05662911385297775},{"word":"you","start":159.695,"end":159.855,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016904383897781372},{"word":"for","start":159.855,"end":160.175,"confidence":0.96875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0017771869897842407},{"word":"looking","start":160.175,"end":160.49501,"confidence":0.9819336,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.014713548123836516},{"word":"into","start":160.49501,"end":160.735,"confidence":0.9951172,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.04289430379867554},{"word":"that","start":160.735,"end":160.975,"confidence":0.9748535,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.049322281032800674},{"word":"melissa","start":160.975,"end":161.475,"confidence":0.99121094,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.06488245725631714},{"word":"no","start":161.535,"end":161.855,"confidence":0.90478516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08264143764972687},{"word":"no","start":161.855,"end":161.935,"confidence":0.82250977,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06407926231622696},{"word":"thank","start":161.935,"end":162.175,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.0684327632188797},{"word":"you","start":162.175,"end":162.41501,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04090337082743645},{"word":"thanks","start":162.41501,"end":162.735,"confidence":0.98535156,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.1683487892150879},{"word":"for","start":162.735,"end":162.895,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2615746259689331},{"word":"your","start":162.895,"end":163.05501,"confidence":0.9892578,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3638247847557068},{"word":"service","start":163.05501,"end":163.55501,"confidence":0.9970703,"punctuated_word":"service.","sentiment":"positive","sentiment_score":0.343483030796051},{"word":"yeah","start":163.695,"end":164.195,"confidence":0.89697266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2033507078886032},{"word":"okay","start":165.455,"end":165.955,"confidence":0.9123535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06870940327644348},{"word":"yep","start":167.855,"end":168.355,"confidence":0.76538086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08245494961738586},{"word":"thank","start":177.71,"end":178.03,"confidence":0.98535156,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.33115991950035095},{"word":"you","start":178.03,"end":178.51001,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28541821241378784},{"word":"thanks","start":178.51001,"end":178.91,"confidence":0.98657227,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.30807510018348694},{"word":"yep","start":178.91,"end":179.39,"confidence":0.79296875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17105376720428467},{"word":"yep","start":179.39,"end":179.89,"confidence":0.9328613,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1878934800624847},{"word":"okay","start":180.03,"end":180.53,"confidence":0.8574219,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13761445879936218},{"word":"got","start":182.35,"end":182.59,"confidence":0.39819336,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.17503705620765686},{"word":"it","start":182.59,"end":182.83,"confidence":0.8791504,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.15607863664627075},{"word":"so","start":182.83,"end":182.99,"confidence":0.67822266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16055479645729065},{"word":"yep","start":183.07,"end":183.55,"confidence":0.9318034,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.16928330063819885},{"word":"bye","start":183.55,"end":183.73494,"confidence":0.8718262,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.3016059100627899},{"word":"bye","start":189.01494,"end":189.17494,"confidence":0.8581543,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21585318446159363},{"word":"okay","start":189.17494,"end":189.57494,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2223871648311615},{"word":"thank","start":189.57494,"end":189.81494,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41029995679855347},{"word":"you","start":189.81494,"end":190.13493,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.368567019701004},{"word":"you","start":190.13493,"end":190.29494,"confidence":0.9921875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.26761364936828613},{"word":"too","start":190.29494,"end":190.61494,"confidence":0.9975586,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.26953500509262085},{"word":"bye","start":190.61494,"end":191.11494,"confidence":0.986084,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12498851120471954}],"paragraphs":{"transcript":"\nHello? Yeah. That's it. Yeah. Yeah.\n\nYeah. Yeah. Mhmm. Yes. Mhmm.\n\nYeah. Yeah. I'll say it on that. Thanks. Yep.\n\nYep. Yep. Mhmm. Yep. Mhmm.\n\nYep. Yep. Okay. Sounds good. Okay.\n\nYep. Thank you. Yeah. Yep. Mhmm.\n\nOkay. Sounds perfect. Okay. Yep. Thank you for looking into that, Melissa.\n\nNo. No. Thank you. Thanks for your service. Yeah.\n\nOkay. Yep. Thank you. Thanks. Yep.\n\nYep. Okay. Got it. So yep. Bye.\n\nBye. Okay. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.18734806776046753},{"text":"Yeah.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.045478709042072296},{"text":"That's it.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.05784357897937298},{"text":"Yeah.","start":9.5199995,"end":9.84,"sentiment":"neutral","sentiment_score":0.06375876069068909},{"text":"Yeah.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.061238449066877365}],"sentiment":"neutral","sentiment_score":0.07891852408647537,"num_words":6,"start":2.6399999,"end":10.34},{"sentences":[{"text":"Yeah.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.08101746439933777},{"text":"Yeah.","start":15.615,"end":16.115,"sentiment":"neutral","sentiment_score":0.07667127251625061},{"text":"Mhmm.","start":25.055,"end":25.555,"sentiment":"neutral","sentiment_score":0.06667249649763107},{"text":"Yes.","start":43.86,"end":44.36,"sentiment":"neutral","sentiment_score":0.07972361147403717},{"text":"Mhmm.","start":59.579998,"end":60.079998,"sentiment":"neutral","sentiment_score":0.21863269805908203}],"sentiment":"neutral","sentiment_score":0.10454350858926773,"num_words":5,"start":12.639999,"end":60.079998},{"sentences":[{"text":"Yeah.","start":79.095,"end":79.495,"sentiment":"neutral","sentiment_score":0.04397321492433548},{"text":"Yeah.","start":79.495,"end":79.975,"sentiment":"neutral","sentiment_score":0.03567831963300705},{"text":"I'll say it on that.","start":79.975,"end":81.015,"sentiment":"neutral","sentiment_score":0.042007770389318466},{"text":"Thanks.","start":81.015,"end":81.415,"sentiment":"neutral","sentiment_score":0.2972882091999054},{"text":"Yep.","start":81.415,"end":81.735,"sentiment":"neutral","sentiment_score":0.08945929259061813}],"sentiment":"neutral","sentiment_score":0.07515976536605093,"num_words":9,"start":79.095,"end":81.735},{"sentences":[{"text":"Yep.","start":81.735,"end":82.235,"sentiment":"neutral","sentiment_score":0.03291447460651398},{"text":"Yep.","start":83.335,"end":83.835,"sentiment":"neutral","sentiment_score":0.027138976380228996},{"text":"Mhmm.","start":98.22,"end":98.299995,"sentiment":"neutral","sentiment_score":-0.07343006134033203},{"text":"Yep.","start":98.299995,"end":98.799995,"sentiment":"neutral","sentiment_score":-0.10336878150701524},{"text":"Mhmm.","start":107.585,"end":107.905,"sentiment":"neutral","sentiment_score":-0.09886552393436432}],"sentiment":"neutral","sentiment_score":-0.04312218315899372,"num_words":5,"start":81.735,"end":107.905},{"sentences":[{"text":"Yep.","start":107.905,"end":108.405,"sentiment":"neutral","sentiment_score":0.047339461743831635},{"text":"Yep.","start":112.945,"end":113.445,"sentiment":"neutral","sentiment_score":0.038449302315711975},{"text":"Okay.","start":124.450005,"end":124.950005,"sentiment":"neutral","sentiment_score":0.16049790382385254},{"text":"Sounds good.","start":125.090004,"end":125.89,"sentiment":"positive","sentiment_score":0.4132007509469986},{"text":"Okay.","start":125.89,"end":126.29,"sentiment":"neutral","sentiment_score":0.15612679719924927}],"sentiment":"neutral","sentiment_score":0.2048024944961071,"num_words":6,"start":107.905,"end":126.29},{"sentences":[{"text":"Yep.","start":126.29,"end":126.79,"sentiment":"neutral","sentiment_score":0.07760089635848999},{"text":"Thank you.","start":147.11,"end":148.48999,"sentiment":"neutral","sentiment_score":0.06349538825452328},{"text":"Yeah.","start":149.34999,"end":149.67,"sentiment":"neutral","sentiment_score":0.038855306804180145},{"text":"Yep.","start":149.67,"end":150.17,"sentiment":"neutral","sentiment_score":0.06245149299502373},{"text":"Mhmm.","start":154.55,"end":155.05,"sentiment":"neutral","sentiment_score":0.05073673278093338}],"sentiment":"neutral","sentiment_score":0.05943920090794563,"num_words":6,"start":126.29,"end":155.05},{"sentences":[{"text":"Okay.","start":155.19,"end":155.69,"sentiment":"neutral","sentiment_score":0.09664353728294373},{"text":"Sounds perfect.","start":155.83,"end":156.73,"sentiment":"positive","sentiment_score":0.458509624004364},{"text":"Okay.","start":156.79,"end":157.29,"sentiment":"neutral","sentiment_score":0.14069795608520508},{"text":"Yep.","start":157.67,"end":158.17,"sentiment":"neutral","sentiment_score":0.14297603070735931},{"text":"Thank you for looking into that, Melissa.","start":159.375,"end":161.475,"sentiment":"neutral","sentiment_score":0.01861581046666418}],"sentiment":"neutral","sentiment_score":0.11897062044590712,"num_words":12,"start":155.19,"end":161.475},{"sentences":[{"text":"No.","start":161.535,"end":161.855,"sentiment":"neutral","sentiment_score":-0.08264143764972687},{"text":"No.","start":161.855,"end":161.935,"sentiment":"neutral","sentiment_score":-0.06407926231622696},{"text":"Thank you.","start":161.935,"end":162.41501,"sentiment":"neutral","sentiment_score":0.05466806702315807},{"text":"Thanks for your service.","start":162.41501,"end":163.55501,"sentiment":"neutral","sentiment_score":0.2843078076839447},{"text":"Yeah.","start":163.695,"end":164.195,"sentiment":"neutral","sentiment_score":0.2033507078886032}],"sentiment":"neutral","sentiment_score":0.14479970807830492,"num_words":9,"start":161.535,"end":164.195},{"sentences":[{"text":"Okay.","start":165.455,"end":165.955,"sentiment":"neutral","sentiment_score":0.06870940327644348},{"text":"Yep.","start":167.855,"end":168.355,"sentiment":"neutral","sentiment_score":0.08245494961738586},{"text":"Thank you.","start":177.71,"end":178.51001,"sentiment":"neutral","sentiment_score":0.3082890659570694},{"text":"Thanks.","start":178.51001,"end":178.91,"sentiment":"neutral","sentiment_score":0.30807510018348694},{"text":"Yep.","start":178.91,"end":179.39,"sentiment":"neutral","sentiment_score":0.17105376720428467}],"sentiment":"neutral","sentiment_score":0.2078118920326233,"num_words":6,"start":165.455,"end":179.39},{"sentences":[{"text":"Yep.","start":179.39,"end":179.89,"sentiment":"neutral","sentiment_score":0.1878934800624847},{"text":"Okay.","start":180.03,"end":180.53,"sentiment":"neutral","sentiment_score":0.13761445879936218},{"text":"Got it.","start":182.35,"end":182.83,"sentiment":"neutral","sentiment_score":0.1655578464269638},{"text":"So yep.","start":182.83,"end":183.55,"sentiment":"neutral","sentiment_score":0.16491904854774475},{"text":"Bye.","start":183.55,"end":183.73494,"sentiment":"neutral","sentiment_score":0.3016059100627899}],"sentiment":"neutral","sentiment_score":0.18400966269629343,"num_words":7,"start":179.39,"end":183.73494},{"sentences":[{"text":"Bye.","start":189.01494,"end":189.17494,"sentiment":"neutral","sentiment_score":0.21585318446159363},{"text":"Okay.","start":189.17494,"end":189.57494,"sentiment":"neutral","sentiment_score":0.2223871648311615},{"text":"Thank you.","start":189.57494,"end":190.13493,"sentiment":"positive","sentiment_score":0.38943348824977875},{"text":"You too.","start":190.13493,"end":190.61494,"sentiment":"neutral","sentiment_score":0.2685743272304535},{"text":"Bye.","start":190.61494,"end":191.11494,"sentiment":"neutral","sentiment_score":0.12498851120471954}],"sentiment":"neutral","sentiment_score":0.2684634987797056,"num_words":7,"start":189.01494,"end":191.11494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon. This is Airtel accounts. Am I speaking to mister Song Bin Kim?\n\nChannel 1: Yeah. That's it. Yeah. Yeah.\n\nChannel 0: Hi. This is Melissa, the\n\nChannel 1: Yeah.\n\nChannel 0: representative that you're talking earlier. So\n\nChannel 1: Yeah.\n\nChannel 0: I've already got a response from our tech team. As advised by them, they recently upgraded the plans for some customers who\n\nChannel 1: Mhmm.\n\nChannel 0: required an actual speed of 500 and b p s at a rate of $99.95 plus the GST. Unfortunately, your account was accidentally included in this upgrade, which is why your August invoice reflected the amount of $99.95 plus GST.\n\nChannel 1: Yes.\n\nChannel 0: So what I've requested to them is to restore your original selected plan, which is the actual MBPS 100, and the amount of $89.95. So moving forward from September,\n\nChannel 1: Mhmm.\n\nChannel 0: actually, you're getting six months discounted. So you're from August for six months period, you are having a 15% discount. So, technically, your invoice for the first six months will be $76.46. But you will see it from your page four of your\n\nChannel 1: Yeah.\n\nChannel 0: invoice,\n\nChannel 1: Yeah.\n\nChannel 0: 80\n\nChannel 1: I'll\n\nChannel 0: nine\n\nChannel 1: say\n\nChannel 0: 90\n\nChannel 1: it on\n\nChannel 0: five,\n\nChannel 1: that. Thanks.\n\nChannel 0: and then\n\nChannel 1: Yep.\n\nChannel 0: below\n\nChannel 1: Yep.\n\nChannel 0: 15%. Okay?\n\nChannel 1: Yep.\n\nChannel 0: So for your August invoice, since the payment has been processed, technically, it's showing $93.46. Right? Which is supposed to be only $76.46.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: So you're having, like, $17 overpayment this month since we are trying to correct it.\n\nChannel 1: Mhmm.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: what I will do is I will take note of this on my end in accounts department. And\n\nChannel 1: Yep.\n\nChannel 0: then once your invoice has been generated by September 1, showing $76.46, I will credit the $17.\n\nChannel 1: Okay.\n\nChannel 0: So,\n\nChannel 1: Sounds good.\n\nChannel 0: yeah,\n\nChannel 1: Okay.\n\nChannel 0: your\n\nChannel 1: Yep.\n\nChannel 0: invoice will go down to one moment. $76.46 minus 17. It will go down to $59.46. So once it's generated, I will also edit it and then put your $79 overpayment this month. Alright?\n\nChannel 1: Thank\n\nChannel 0: But they've already\n\nChannel 1: you.\n\nChannel 0: put back\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: Yep.\n\nChannel 0: correct plan, which will take effect on September 1.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Alright?\n\nChannel 1: Sounds perfect. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much. I'm so sorry\n\nChannel 1: Thank\n\nChannel 0: for\n\nChannel 1: you for\n\nChannel 0: the confusion\n\nChannel 1: looking into\n\nChannel 0: brought\n\nChannel 1: that,\n\nChannel 0: to\n\nChannel 1: Melissa.\n\nChannel 0: you.\n\nChannel 1: No. No. Thank you. Thanks\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: It's\n\nChannel 1: your service.\n\nChannel 0: my pleasure,\n\nChannel 1: Yeah.\n\nChannel 0: mister Keen. So if\n\nChannel 1: Okay.\n\nChannel 0: you if you have any questions about your\n\nChannel 1: Yep.\n\nChannel 0: billing, invoices, payment services, just let us know. We're happy to assist. We're open from Monday to Friday until 6PM. Okay?\n\nChannel 1: Thank you. Thanks. Yep.\n\nChannel 0: You're\n\nChannel 1: Yep.\n\nChannel 0: welcome.\n\nChannel 1: Okay.\n\nChannel 0: Anything else that I may help you?\n\nChannel 1: Got it. So yep.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: That's wonderful. Appreciate your time today, and please have a good one. Be safe always.\n\nChannel 1: Bye. Okay. Thank you. You too.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.1300615668296814}],"sentiment":"neutral","sentiment_score":0.1300615668296814,"channel":0,"num_words":1,"start":2.32,"end":2.6399999},{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.18734806776046753}],"sentiment":"neutral","sentiment_score":0.18734806776046753,"channel":1,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Good afternoon.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1888910010457039},{"text":"This is Airtel accounts.","start":3.52,"end":4.98,"sentiment":"neutral","sentiment_score":0.07731541246175766},{"text":"Am I speaking to mister Song Bin Kim?","start":5.12,"end":8.42,"sentiment":"neutral","sentiment_score":0.04804045637138188}],"sentiment":"neutral","sentiment_score":0.07652623592210668,"channel":0,"num_words":14,"start":2.6399999,"end":8.42},{"sentences":[{"text":"Yeah.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.045478709042072296},{"text":"That's it.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.05784357897937298},{"text":"Yeah.","start":9.5199995,"end":9.84,"sentiment":"neutral","sentiment_score":0.06375876069068909},{"text":"Yeah.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.061238449066877365}],"sentiment":"neutral","sentiment_score":0.05723261535167694,"channel":1,"num_words":5,"start":8.639999,"end":10.34},{"sentences":[{"text":"Hi.","start":10.08,"end":10.559999,"sentiment":"neutral","sentiment_score":0.06755116581916809},{"text":"This is Melissa, the","start":10.8,"end":12.5,"sentiment":"neutral","sentiment_score":0.08028153330087662}],"sentiment":"neutral","sentiment_score":0.07773545980453492,"channel":0,"num_words":5,"start":10.08,"end":12.5},{"sentences":[{"text":"Yeah.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.08101746439933777}],"sentiment":"neutral","sentiment_score":0.08101746439933777,"channel":1,"num_words":1,"start":12.639999,"end":13.139999},{"sentences":[{"text":"representative that you're talking earlier.","start":12.799999,"end":14.9,"sentiment":"neutral","sentiment_score":0.07177399322390557},{"text":"So","start":15.535,"end":15.775,"sentiment":"neutral","sentiment_score":0.05852139741182327}],"sentiment":"neutral","sentiment_score":0.06956522725522518,"channel":0,"num_words":6,"start":12.799999,"end":15.775},{"sentences":[{"text":"Yeah.","start":15.615,"end":16.115,"sentiment":"neutral","sentiment_score":0.07667127251625061}],"sentiment":"neutral","sentiment_score":0.07667127251625061,"channel":1,"num_words":1,"start":15.615,"end":16.115},{"sentences":[{"text":"I've already got a response from our tech team.","start":15.775,"end":18.994999,"sentiment":"neutral","sentiment_score":0.11870020296838549},{"text":"As advised by them, they recently upgraded the plans for some customers who","start":19.215,"end":25.055,"sentiment":"neutral","sentiment_score":0.0938825082893555}],"sentiment":"neutral","sentiment_score":0.1040352015671405,"channel":0,"num_words":22,"start":15.775,"end":25.055},{"sentences":[{"text":"Mhmm.","start":25.055,"end":25.555,"sentiment":"neutral","sentiment_score":0.06667249649763107}],"sentiment":"neutral","sentiment_score":0.06667249649763107,"channel":1,"num_words":1,"start":25.055,"end":25.555},{"sentences":[{"text":"required an actual speed of 500 and b p s at a rate of $99.95 plus the GST.","start":25.055,"end":32.8,"sentiment":"neutral","sentiment_score":0.05574666367222866},{"text":"Unfortunately, your account was accidentally included in this upgrade, which is why your August invoice reflected the amount of $99.95 plus GST.","start":32.940002,"end":44.0,"sentiment":"negative","sentiment_score":-0.36053061282092874}],"sentiment":"neutral","sentiment_score":-0.1732058383990079,"channel":0,"num_words":40,"start":25.055,"end":44.0},{"sentences":[{"text":"Yes.","start":43.86,"end":44.36,"sentiment":"neutral","sentiment_score":0.07972361147403717}],"sentiment":"neutral","sentiment_score":0.07972361147403717,"channel":1,"num_words":1,"start":43.86,"end":44.36},{"sentences":[{"text":"So what I've requested to them is to restore your original selected plan, which is the actual MBPS 100, and the amount of $89.95.","start":44.585003,"end":56.905,"sentiment":"neutral","sentiment_score":0.12393835249046485},{"text":"So moving forward from September,","start":56.905,"end":59.325,"sentiment":"neutral","sentiment_score":0.2123948097229004}],"sentiment":"neutral","sentiment_score":0.139189465806402,"channel":0,"num_words":29,"start":44.585003,"end":59.325},{"sentences":[{"text":"Mhmm.","start":59.579998,"end":60.079998,"sentiment":"neutral","sentiment_score":0.21863269805908203}],"sentiment":"neutral","sentiment_score":0.21863269805908203,"channel":1,"num_words":1,"start":59.579998,"end":60.079998},{"sentences":[{"text":"actually, you're getting six months discounted.","start":60.15,"end":62.41,"sentiment":"neutral","sentiment_score":0.2963438630104065},{"text":"So you're from August for six months period, you are having a 15% discount.","start":63.03,"end":70.25,"sentiment":"neutral","sentiment_score":0.29679012511457714},{"text":"So, technically, your invoice for the first six months will be $76.46.","start":70.31,"end":76.805,"sentiment":"neutral","sentiment_score":0.15744242506722608},{"text":"But you will see it from your page four of your","start":76.805,"end":79.285,"sentiment":"neutral","sentiment_score":0.06894432753324509}],"sentiment":"neutral","sentiment_score":0.19955399147299832,"channel":0,"num_words":43,"start":60.15,"end":79.285},{"sentences":[{"text":"Yeah.","start":79.095,"end":79.495,"sentiment":"neutral","sentiment_score":0.04397321492433548}],"sentiment":"neutral","sentiment_score":0.04397321492433548,"channel":1,"num_words":1,"start":79.095,"end":79.495},{"sentences":[{"text":"invoice,","start":79.285,"end":79.785,"sentiment":"neutral","sentiment_score":0.030733387917280197}],"sentiment":"neutral","sentiment_score":0.030733387917280197,"channel":0,"num_words":1,"start":79.285,"end":79.785},{"sentences":[{"text":"Yeah.","start":79.495,"end":79.975,"sentiment":"neutral","sentiment_score":0.03567831963300705}],"sentiment":"neutral","sentiment_score":0.03567831963300705,"channel":1,"num_words":1,"start":79.495,"end":79.975},{"sentences":[{"text":"80","start":79.845,"end":80.08501,"sentiment":"neutral","sentiment_score":0.03690790757536888}],"sentiment":"neutral","sentiment_score":0.03690790757536888,"channel":0,"num_words":1,"start":79.845,"end":80.08501},{"sentences":[{"text":"I'll","start":79.975,"end":80.295,"sentiment":"neutral","sentiment_score":0.04069864749908447}],"sentiment":"neutral","sentiment_score":0.04069864749908447,"channel":1,"num_words":1,"start":79.975,"end":80.295},{"sentences":[{"text":"nine","start":80.08501,"end":80.325005,"sentiment":"neutral","sentiment_score":0.037884458899497986}],"sentiment":"neutral","sentiment_score":0.037884458899497986,"channel":0,"num_words":1,"start":80.08501,"end":80.325005},{"sentences":[{"text":"say","start":80.295,"end":80.534996,"sentiment":"neutral","sentiment_score":0.022061344236135483}],"sentiment":"neutral","sentiment_score":0.022061344236135483,"channel":1,"num_words":1,"start":80.295,"end":80.534996},{"sentences":[{"text":"90","start":80.325005,"end":80.725006,"sentiment":"neutral","sentiment_score":0.05519004166126251}],"sentiment":"neutral","sentiment_score":0.05519004166126251,"channel":0,"num_words":1,"start":80.325005,"end":80.725006},{"sentences":[{"text":"it on","start":80.534996,"end":80.854996,"sentiment":"neutral","sentiment_score":0.045373477041721344}],"sentiment":"neutral","sentiment_score":0.045373477041721344,"channel":1,"num_words":2,"start":80.534996,"end":80.854996},{"sentences":[{"text":"five,","start":80.725006,"end":81.045006,"sentiment":"neutral","sentiment_score":0.0587640106678009}],"sentiment":"neutral","sentiment_score":0.0587640106678009,"channel":0,"num_words":1,"start":80.725006,"end":81.045006},{"sentences":[{"text":"that.","start":80.854996,"end":81.015,"sentiment":"neutral","sentiment_score":0.05653190612792969},{"text":"Thanks.","start":81.015,"end":81.415,"sentiment":"neutral","sentiment_score":0.2972882091999054}],"sentiment":"neutral","sentiment_score":0.17691005766391754,"channel":1,"num_words":2,"start":80.854996,"end":81.415},{"sentences":[{"text":"and then","start":81.045006,"end":81.445,"sentiment":"neutral","sentiment_score":0.13092085719108582}],"sentiment":"neutral","sentiment_score":0.13092085719108582,"channel":0,"num_words":2,"start":81.045006,"end":81.445},{"sentences":[{"text":"Yep.","start":81.415,"end":81.735,"sentiment":"neutral","sentiment_score":0.08945929259061813}],"sentiment":"neutral","sentiment_score":0.08945929259061813,"channel":1,"num_words":1,"start":81.415,"end":81.735},{"sentences":[{"text":"below","start":81.445,"end":81.945,"sentiment":"neutral","sentiment_score":0.05564477667212486}],"sentiment":"neutral","sentiment_score":0.05564477667212486,"channel":0,"num_words":1,"start":81.445,"end":81.945},{"sentences":[{"text":"Yep.","start":81.735,"end":82.235,"sentiment":"neutral","sentiment_score":0.03291447460651398}],"sentiment":"neutral","sentiment_score":0.03291447460651398,"channel":1,"num_words":1,"start":81.735,"end":82.235},{"sentences":[{"text":"15%.","start":82.005005,"end":82.905,"sentiment":"neutral","sentiment_score":0.0393034964799881},{"text":"Okay?","start":83.045006,"end":83.545006,"sentiment":"neutral","sentiment_score":0.030371522530913353}],"sentiment":"neutral","sentiment_score":0.034837509505450726,"channel":0,"num_words":2,"start":82.005005,"end":83.545006},{"sentences":[{"text":"Yep.","start":83.335,"end":83.835,"sentiment":"neutral","sentiment_score":0.027138976380228996}],"sentiment":"neutral","sentiment_score":0.027138976380228996,"channel":1,"num_words":1,"start":83.335,"end":83.835},{"sentences":[{"text":"So for your August invoice, since the payment has been processed, technically, it's showing $93.46.","start":84.18,"end":92.9,"sentiment":"neutral","sentiment_score":0.0009102452546358109},{"text":"Right?","start":92.9,"end":93.4,"sentiment":"neutral","sentiment_score":0.0077242255210876465},{"text":"Which is supposed to be only $76.46.","start":93.54,"end":97.845,"sentiment":"neutral","sentiment_score":-0.036186832402433665}],"sentiment":"neutral","sentiment_score":-0.010083909672887428,"channel":0,"num_words":23,"start":84.18,"end":97.845},{"sentences":[{"text":"Mhmm.","start":98.22,"end":98.299995,"sentiment":"neutral","sentiment_score":-0.07343006134033203},{"text":"Yep.","start":98.299995,"end":98.799995,"sentiment":"neutral","sentiment_score":-0.10336878150701524}],"sentiment":"neutral","sentiment_score":-0.08839942142367363,"channel":1,"num_words":2,"start":98.22,"end":98.799995},{"sentences":[{"text":"So you're having, like, $17 overpayment this month since we are trying to correct it.","start":99.125,"end":107.705,"sentiment":"negative","sentiment_score":-0.46716003815333046}],"sentiment":"negative","sentiment_score":-0.46716003815333046,"channel":0,"num_words":15,"start":99.125,"end":107.705},{"sentences":[{"text":"Mhmm.","start":107.585,"end":107.905,"sentiment":"neutral","sentiment_score":-0.09886552393436432}],"sentiment":"neutral","sentiment_score":-0.09886552393436432,"channel":1,"num_words":1,"start":107.585,"end":107.905},{"sentences":[{"text":"So","start":107.765,"end":107.925,"sentiment":"neutral","sentiment_score":0.03681900352239609}],"sentiment":"neutral","sentiment_score":0.03681900352239609,"channel":0,"num_words":1,"start":107.765,"end":107.925},{"sentences":[{"text":"Yep.","start":107.905,"end":108.405,"sentiment":"neutral","sentiment_score":0.047339461743831635}],"sentiment":"neutral","sentiment_score":0.047339461743831635,"channel":1,"num_words":1,"start":107.905,"end":108.405},{"sentences":[{"text":"what I will do is I will take note of this on my end in accounts department.","start":107.925,"end":112.425,"sentiment":"neutral","sentiment_score":0.04833920321920339},{"text":"And","start":112.885,"end":113.125,"sentiment":"neutral","sentiment_score":0.04685154557228088}],"sentiment":"neutral","sentiment_score":0.04825655557215214,"channel":0,"num_words":18,"start":107.925,"end":113.125},{"sentences":[{"text":"Yep.","start":112.945,"end":113.445,"sentiment":"neutral","sentiment_score":0.038449302315711975}],"sentiment":"neutral","sentiment_score":0.038449302315711975,"channel":1,"num_words":1,"start":112.945,"end":113.445},{"sentences":[{"text":"then once your invoice has been generated by September 1, showing $76.46, I will credit the $17.","start":113.125,"end":123.83,"sentiment":"neutral","sentiment_score":0.04430899462279152}],"sentiment":"neutral","sentiment_score":0.04430899462279152,"channel":0,"num_words":17,"start":113.125,"end":123.83},{"sentences":[{"text":"Okay.","start":124.450005,"end":124.950005,"sentiment":"neutral","sentiment_score":0.16049790382385254}],"sentiment":"neutral","sentiment_score":0.16049790382385254,"channel":1,"num_words":1,"start":124.450005,"end":124.950005},{"sentences":[{"text":"So,","start":124.53001,"end":125.03001,"sentiment":"neutral","sentiment_score":0.1684798002243042}],"sentiment":"neutral","sentiment_score":0.1684798002243042,"channel":0,"num_words":1,"start":124.53001,"end":125.03001},{"sentences":[{"text":"Sounds good.","start":125.090004,"end":125.89,"sentiment":"positive","sentiment_score":0.4132007509469986}],"sentiment":"positive","sentiment_score":0.4132007509469986,"channel":1,"num_words":2,"start":125.090004,"end":125.89},{"sentences":[{"text":"yeah,","start":125.65,"end":126.15,"sentiment":"neutral","sentiment_score":0.1673581898212433}],"sentiment":"neutral","sentiment_score":0.1673581898212433,"channel":0,"num_words":1,"start":125.65,"end":126.15},{"sentences":[{"text":"Okay.","start":125.89,"end":126.29,"sentiment":"neutral","sentiment_score":0.15612679719924927}],"sentiment":"neutral","sentiment_score":0.15612679719924927,"channel":1,"num_words":1,"start":125.89,"end":126.29},{"sentences":[{"text":"your","start":126.21001,"end":126.53,"sentiment":"neutral","sentiment_score":0.10862499475479126}],"sentiment":"neutral","sentiment_score":0.10862499475479126,"channel":0,"num_words":1,"start":126.21001,"end":126.53},{"sentences":[{"text":"Yep.","start":126.29,"end":126.79,"sentiment":"neutral","sentiment_score":0.07760089635848999}],"sentiment":"neutral","sentiment_score":0.07760089635848999,"channel":1,"num_words":1,"start":126.29,"end":126.79},{"sentences":[{"text":"invoice will go down to one moment.","start":126.53,"end":128.895,"sentiment":"neutral","sentiment_score":0.07599174124853951},{"text":"$76.46 minus 17.","start":129.295,"end":133.875,"sentiment":"neutral","sentiment_score":0.027806295081973076},{"text":"It will go down to $59.46.","start":135.05501,"end":138.255,"sentiment":"neutral","sentiment_score":0.057806254674990974},{"text":"So once it's generated, I will also edit it and then put your $79 overpayment this month.","start":138.255,"end":146.67,"sentiment":"neutral","sentiment_score":0.049451263840584195},{"text":"Alright?","start":146.67,"end":147.17,"sentiment":"neutral","sentiment_score":0.0433056578040123}],"sentiment":"neutral","sentiment_score":0.05429928662145839,"channel":0,"num_words":34,"start":126.53,"end":147.17},{"sentences":[{"text":"Thank","start":147.11,"end":147.61,"sentiment":"neutral","sentiment_score":0.08094201982021332}],"sentiment":"neutral","sentiment_score":0.08094201982021332,"channel":1,"num_words":1,"start":147.11,"end":147.61},{"sentences":[{"text":"But they've already","start":147.23,"end":148.35,"sentiment":"neutral","sentiment_score":0.046825554221868515}],"sentiment":"neutral","sentiment_score":0.046825554221868515,"channel":0,"num_words":3,"start":147.23,"end":148.35},{"sentences":[{"text":"you.","start":147.98999,"end":148.48999,"sentiment":"neutral","sentiment_score":0.04604875668883324}],"sentiment":"neutral","sentiment_score":0.04604875668883324,"channel":1,"num_words":1,"start":147.98999,"end":148.48999},{"sentences":[{"text":"put back","start":148.35,"end":149.17,"sentiment":"neutral","sentiment_score":0.009347687941044569}],"sentiment":"neutral","sentiment_score":0.009347687941044569,"channel":0,"num_words":2,"start":148.35,"end":149.17},{"sentences":[{"text":"Yeah.","start":149.34999,"end":149.67,"sentiment":"neutral","sentiment_score":0.038855306804180145}],"sentiment":"neutral","sentiment_score":0.038855306804180145,"channel":1,"num_words":1,"start":149.34999,"end":149.67},{"sentences":[{"text":"your","start":149.63,"end":150.13,"sentiment":"neutral","sentiment_score":0.059945348650217056}],"sentiment":"neutral","sentiment_score":0.059945348650217056,"channel":0,"num_words":1,"start":149.63,"end":150.13},{"sentences":[{"text":"Yep.","start":149.67,"end":150.17,"sentiment":"neutral","sentiment_score":0.06245149299502373}],"sentiment":"neutral","sentiment_score":0.06245149299502373,"channel":1,"num_words":1,"start":149.67,"end":150.17},{"sentences":[{"text":"correct plan, which will take effect on September 1.","start":150.67,"end":154.37,"sentiment":"neutral","sentiment_score":0.05761687788698408}],"sentiment":"neutral","sentiment_score":0.05761687788698408,"channel":0,"num_words":9,"start":150.67,"end":154.37},{"sentences":[{"text":"Mhmm.","start":154.55,"end":155.05,"sentiment":"neutral","sentiment_score":0.05073673278093338},{"text":"Okay.","start":155.19,"end":155.69,"sentiment":"neutral","sentiment_score":0.09664353728294373}],"sentiment":"neutral","sentiment_score":0.07369013503193855,"channel":1,"num_words":2,"start":154.55,"end":155.69},{"sentences":[{"text":"Alright?","start":155.71,"end":156.21,"sentiment":"neutral","sentiment_score":0.14843812584877014}],"sentiment":"neutral","sentiment_score":0.14843812584877014,"channel":0,"num_words":1,"start":155.71,"end":156.21},{"sentences":[{"text":"Sounds perfect.","start":155.83,"end":156.73,"sentiment":"positive","sentiment_score":0.458509624004364},{"text":"Okay.","start":156.79,"end":157.29,"sentiment":"neutral","sentiment_score":0.14069795608520508}],"sentiment":"positive","sentiment_score":0.35257240136464435,"channel":1,"num_words":3,"start":155.83,"end":157.29},{"sentences":[{"text":"Okay.","start":157.55,"end":158.05,"sentiment":"neutral","sentiment_score":0.13250403106212616}],"sentiment":"neutral","sentiment_score":0.13250403106212616,"channel":0,"num_words":1,"start":157.55,"end":158.05},{"sentences":[{"text":"Yep.","start":157.67,"end":158.17,"sentiment":"neutral","sentiment_score":0.14297603070735931}],"sentiment":"neutral","sentiment_score":0.14297603070735931,"channel":1,"num_words":1,"start":157.67,"end":158.17},{"sentences":[{"text":"Thank you so much.","start":158.285,"end":159.005,"sentiment":"positive","sentiment_score":0.39097338169813156},{"text":"I'm so sorry","start":159.005,"end":159.645,"sentiment":"neutral","sentiment_score":-0.015087579066554705}],"sentiment":"neutral","sentiment_score":0.21694725565612316,"channel":0,"num_words":7,"start":158.285,"end":159.645},{"sentences":[{"text":"Thank","start":159.375,"end":159.695,"sentiment":"neutral","sentiment_score":-0.05662911385297775}],"sentiment":"neutral","sentiment_score":-0.05662911385297775,"channel":1,"num_words":1,"start":159.375,"end":159.695},{"sentences":[{"text":"for","start":159.645,"end":159.885,"sentiment":"neutral","sentiment_score":0.07754190266132355}],"sentiment":"neutral","sentiment_score":0.07754190266132355,"channel":0,"num_words":1,"start":159.645,"end":159.885},{"sentences":[{"text":"you for","start":159.695,"end":160.175,"sentiment":"neutral","sentiment_score":0.007563598453998566}],"sentiment":"neutral","sentiment_score":0.007563598453998566,"channel":1,"num_words":2,"start":159.695,"end":160.175},{"sentences":[{"text":"the confusion","start":159.885,"end":160.545,"sentiment":"neutral","sentiment_score":0.004584234207868576}],"sentiment":"neutral","sentiment_score":0.004584234207868576,"channel":0,"num_words":2,"start":159.885,"end":160.545},{"sentences":[{"text":"looking into","start":160.175,"end":160.735,"sentiment":"neutral","sentiment_score":0.028803925961256027}],"sentiment":"neutral","sentiment_score":0.028803925961256027,"channel":1,"num_words":2,"start":160.175,"end":160.735},{"sentences":[{"text":"brought","start":160.605,"end":160.925,"sentiment":"neutral","sentiment_score":0.04357811063528061}],"sentiment":"neutral","sentiment_score":0.04357811063528061,"channel":0,"num_words":1,"start":160.605,"end":160.925},{"sentences":[{"text":"that,","start":160.735,"end":160.975,"sentiment":"neutral","sentiment_score":0.049322281032800674}],"sentiment":"neutral","sentiment_score":0.049322281032800674,"channel":1,"num_words":1,"start":160.735,"end":160.975},{"sentences":[{"text":"to","start":160.925,"end":161.005,"sentiment":"neutral","sentiment_score":0.05391274392604828}],"sentiment":"neutral","sentiment_score":0.05391274392604828,"channel":0,"num_words":1,"start":160.925,"end":161.005},{"sentences":[{"text":"Melissa.","start":160.975,"end":161.475,"sentiment":"neutral","sentiment_score":0.06488245725631714}],"sentiment":"neutral","sentiment_score":0.06488245725631714,"channel":1,"num_words":1,"start":160.975,"end":161.475},{"sentences":[{"text":"you.","start":161.005,"end":161.505,"sentiment":"neutral","sentiment_score":0.044639237225055695}],"sentiment":"neutral","sentiment_score":0.044639237225055695,"channel":0,"num_words":1,"start":161.005,"end":161.505},{"sentences":[{"text":"No.","start":161.535,"end":161.855,"sentiment":"neutral","sentiment_score":-0.08264143764972687},{"text":"No.","start":161.855,"end":161.935,"sentiment":"neutral","sentiment_score":-0.06407926231622696},{"text":"Thank you.","start":161.935,"end":162.41501,"sentiment":"neutral","sentiment_score":0.05466806702315807},{"text":"Thanks","start":162.41501,"end":162.735,"sentiment":"neutral","sentiment_score":0.1683487892150879}],"sentiment":"neutral","sentiment_score":0.026192844659090043,"channel":1,"num_words":5,"start":161.535,"end":162.735},{"sentences":[{"text":"Yeah.","start":162.525,"end":162.845,"sentiment":"neutral","sentiment_score":0.1950488388538361}],"sentiment":"neutral","sentiment_score":0.1950488388538361,"channel":0,"num_words":1,"start":162.525,"end":162.845},{"sentences":[{"text":"for","start":162.735,"end":162.895,"sentiment":"neutral","sentiment_score":0.2615746259689331}],"sentiment":"neutral","sentiment_score":0.2615746259689331,"channel":1,"num_words":1,"start":162.735,"end":162.895},{"sentences":[{"text":"It's","start":162.845,"end":163.085,"sentiment":"neutral","sentiment_score":0.31526824831962585}],"sentiment":"neutral","sentiment_score":0.31526824831962585,"channel":0,"num_words":1,"start":162.845,"end":163.085},{"sentences":[{"text":"your service.","start":162.895,"end":163.55501,"sentiment":"positive","sentiment_score":0.3536539077758789}],"sentiment":"positive","sentiment_score":0.3536539077758789,"channel":1,"num_words":2,"start":162.895,"end":163.55501},{"sentences":[{"text":"my pleasure,","start":163.085,"end":163.905,"sentiment":"positive","sentiment_score":0.3391565680503845}],"sentiment":"positive","sentiment_score":0.3391565680503845,"channel":0,"num_words":2,"start":163.085,"end":163.905},{"sentences":[{"text":"Yeah.","start":163.695,"end":164.195,"sentiment":"neutral","sentiment_score":0.2033507078886032}],"sentiment":"neutral","sentiment_score":0.2033507078886032,"channel":1,"num_words":1,"start":163.695,"end":164.195},{"sentences":[{"text":"mister Keen.","start":164.125,"end":165.005,"sentiment":"neutral","sentiment_score":0.15693697333335876},{"text":"So if","start":165.005,"end":165.485,"sentiment":"neutral","sentiment_score":0.054572515189647675}],"sentiment":"neutral","sentiment_score":0.10575474426150322,"channel":0,"num_words":4,"start":164.125,"end":165.485},{"sentences":[{"text":"Okay.","start":165.455,"end":165.955,"sentiment":"neutral","sentiment_score":0.06870940327644348}],"sentiment":"neutral","sentiment_score":0.06870940327644348,"channel":1,"num_words":1,"start":165.455,"end":165.955},{"sentences":[{"text":"you if you have any questions about your","start":165.485,"end":167.965,"sentiment":"neutral","sentiment_score":0.09561847522854805}],"sentiment":"neutral","sentiment_score":0.09561847522854805,"channel":0,"num_words":8,"start":165.485,"end":167.965},{"sentences":[{"text":"Yep.","start":167.855,"end":168.355,"sentiment":"neutral","sentiment_score":0.08245494961738586}],"sentiment":"neutral","sentiment_score":0.08245494961738586,"channel":1,"num_words":1,"start":167.855,"end":168.355},{"sentences":[{"text":"billing, invoices, payment services, just let us know.","start":167.965,"end":171.90001,"sentiment":"neutral","sentiment_score":0.10566051118075848},{"text":"We're happy to assist.","start":171.90001,"end":173.02,"sentiment":"positive","sentiment_score":0.3362712785601616},{"text":"We're open from Monday to Friday until 6PM.","start":173.02,"end":176.94,"sentiment":"neutral","sentiment_score":0.12382300104945898},{"text":"Okay?","start":176.94,"end":177.44,"sentiment":"neutral","sentiment_score":0.13371507823467255}],"sentiment":"neutral","sentiment_score":0.15784134715795517,"channel":0,"num_words":21,"start":167.965,"end":177.44},{"sentences":[{"text":"Thank you.","start":177.71,"end":178.51001,"sentiment":"neutral","sentiment_score":0.3082890659570694},{"text":"Thanks.","start":178.51001,"end":178.91,"sentiment":"neutral","sentiment_score":0.30807510018348694},{"text":"Yep.","start":178.91,"end":179.39,"sentiment":"neutral","sentiment_score":0.17105376720428467}],"sentiment":"neutral","sentiment_score":0.2739267498254776,"channel":1,"num_words":4,"start":177.71,"end":179.39},{"sentences":[{"text":"You're","start":179.1,"end":179.42001,"sentiment":"neutral","sentiment_score":0.21493491530418396}],"sentiment":"neutral","sentiment_score":0.21493491530418396,"channel":0,"num_words":1,"start":179.1,"end":179.42001},{"sentences":[{"text":"Yep.","start":179.39,"end":179.89,"sentiment":"neutral","sentiment_score":0.1878934800624847}],"sentiment":"neutral","sentiment_score":0.1878934800624847,"channel":1,"num_words":1,"start":179.39,"end":179.89},{"sentences":[{"text":"welcome.","start":179.42001,"end":179.92001,"sentiment":"neutral","sentiment_score":0.253759503364563}],"sentiment":"neutral","sentiment_score":0.253759503364563,"channel":0,"num_words":1,"start":179.42001,"end":179.92001},{"sentences":[{"text":"Okay.","start":180.03,"end":180.53,"sentiment":"neutral","sentiment_score":0.13761445879936218}],"sentiment":"neutral","sentiment_score":0.13761445879936218,"channel":1,"num_words":1,"start":180.03,"end":180.53},{"sentences":[{"text":"Anything else that I may help you?","start":180.14,"end":182.16,"sentiment":"neutral","sentiment_score":0.14222691846745356}],"sentiment":"neutral","sentiment_score":0.14222691846745356,"channel":0,"num_words":7,"start":180.14,"end":182.16},{"sentences":[{"text":"Got it.","start":182.35,"end":182.83,"sentiment":"neutral","sentiment_score":0.1655578464269638},{"text":"So yep.","start":182.83,"end":183.55,"sentiment":"neutral","sentiment_score":0.16491904854774475}],"sentiment":"neutral","sentiment_score":0.16523844748735428,"channel":1,"num_words":4,"start":182.35,"end":183.55},{"sentences":[{"text":"Okay.","start":183.52495,"end":183.84494,"sentiment":"neutral","sentiment_score":0.23282739520072937}],"sentiment":"neutral","sentiment_score":0.23282739520072937,"channel":0,"num_words":1,"start":183.52495,"end":183.84494},{"sentences":[{"text":"Bye.","start":183.55,"end":183.73494,"sentiment":"neutral","sentiment_score":0.3016059100627899}],"sentiment":"neutral","sentiment_score":0.3016059100627899,"channel":1,"num_words":1,"start":183.55,"end":183.73494},{"sentences":[{"text":"That's wonderful.","start":183.84494,"end":184.58495,"sentiment":"positive","sentiment_score":0.7046661078929901},{"text":"Appreciate your time today, and please have a good one.","start":184.64494,"end":187.52495,"sentiment":"positive","sentiment_score":0.6595469295978547},{"text":"Be safe always.","start":187.52495,"end":188.58495,"sentiment":"positive","sentiment_score":0.4193130334218343}],"sentiment":"positive","sentiment_score":0.617516040802002,"channel":0,"num_words":15,"start":183.84494,"end":188.58495},{"sentences":[{"text":"Bye.","start":189.01494,"end":189.17494,"sentiment":"neutral","sentiment_score":0.21585318446159363},{"text":"Okay.","start":189.17494,"end":189.57494,"sentiment":"neutral","sentiment_score":0.2223871648311615},{"text":"Thank you.","start":189.57494,"end":190.13493,"sentiment":"positive","sentiment_score":0.38943348824977875},{"text":"You too.","start":190.13493,"end":190.61494,"sentiment":"neutral","sentiment_score":0.2685743272304535}],"sentiment":"neutral","sentiment_score":0.29237599670886993,"channel":1,"num_words":6,"start":189.01494,"end":190.61494},{"sentences":[{"text":"Thank you.","start":190.32494,"end":190.96494,"sentiment":"positive","sentiment_score":0.36095409095287323}],"sentiment":"positive","sentiment_score":0.36095409095287323,"channel":0,"num_words":2,"start":190.32494,"end":190.96494},{"sentences":[{"text":"Bye.","start":190.61494,"end":191.11494,"sentiment":"neutral","sentiment_score":0.12498851120471954}],"sentiment":"neutral","sentiment_score":0.12498851120471954,"channel":1,"num_words":1,"start":190.61494,"end":191.11494},{"sentences":[{"text":"Bye bye.","start":190.96494,"end":191.78494,"sentiment":"neutral","sentiment_score":0.03193964064121246}],"sentiment":"neutral","sentiment_score":0.03193964064121246,"channel":0,"num_words":2,"start":190.96494,"end":191.78494}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls a customer named Mr. Song Bin Kim to inform him of a recent upgrade to his plan. The upgrade was supposed to result in a discount on his August invoice, but the customer's account was accidentally included in the upgrade. The representative takes note of the customer's invoice and credit the $17 overpayment, and assures him that the discount will be applied to his plan starting in September."},"intents":{"segments":[{"text":"So what I've requested to them is to restore your original selected plan, which is the actual MBPS 100, and the amount of $89.95.","start_word":98,"end_word":121,"intents":[{"intent":"Restore original plan","confidence_score":0.13409187}]},{"text":"actually, you're getting six months discounted. So you're from August for six months period, you are having a 15% discount.","start_word":128,"end_word":147,"intents":[{"intent":"Provide discount","confidence_score":0.16197328}]},{"text":"So for your August invoice, since the payment has been processed, technically, it's showing $93.46. Right? Which is supposed to be only $76.46. Mhmm.","start_word":192,"end_word":215,"intents":[{"intent":"Provide invoice information","confidence_score":0.0019962261}]},{"text":"you if you have any questions about your Yep. billing, invoices, payment services, just let us know. We're happy to assist. We're open from Monday to Friday until 6PM. Okay? Thank you.","start_word":378,"end_word":409,"intents":[{"intent":"Update services","confidence_score":0.000010893847}]}]},"sentiments":{"segments":[{"text":"Hi. Good Hello? afternoon. This is Airtel accounts. Am I speaking to mister Song Bin Kim? Yeah. That's it. Yeah. Yeah. Hi. This is Melissa, the Yeah. representative that you're talking earlier. So Yeah. I've already got a response from our tech team. As advised by them, they recently upgraded the plans for some customers who required Mhmm. an actual speed of 500 and b p s at a rate of $99.95 plus the GST.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":0.07788201421499252},{"text":"Unfortunately, your account was accidentally included in this upgrade, which is why your August invoice reflected the amount of $99.95 plus GST.","start_word":75,"end_word":96,"sentiment":"negative","sentiment_score":-0.3490307331085205},{"text":"Yes. So what I've requested to them is to restore your original selected plan, which is the actual MBPS 100, and the amount of $89.95. So moving forward from September, Mhmm. actually, you're getting six months discounted. So you're from August for six months period, you are having a 15% discount. So, technically, your invoice for the first six months will be $76.46. But you will see it from your page four of your Yeah. invoice, Yeah. 80 I'll nine say 90 it on five, that. Thanks. and then Yep. below Yep. 15%. Okay? Yep. So for your August invoice, since the payment has been processed, technically, it's showing $93.46. Right? Which is supposed to be only $76.46. Mhmm. Yep.","start_word":97,"end_word":216,"sentiment":"neutral","sentiment_score":0.10726729035377502},{"text":"So you're having, like, $17 overpayment this month since we are trying to correct it.","start_word":217,"end_word":231,"sentiment":"negative","sentiment_score":-0.473122775554657},{"text":"Mhmm. So Yep. what I will do is I will take note of this on my end in accounts department. And Yep. then once your invoice has been generated by September 1, showing $76.46, I will credit the $17. Okay. So, Sounds good. yeah, Okay. your Yep. invoice will go down to one moment. $76.46 minus 17. It will go down to $59.46. So once it's generated, I will also edit it and then put your $79 overpayment this month. Alright? Thank But they've already you. put back Yeah. your Yep. correct plan, which will take effect on September 1. Mhmm. Okay. Alright?","start_word":232,"end_word":334,"sentiment":"neutral","sentiment_score":0.06416377468595227},{"text":"Sounds perfect.","start_word":335,"end_word":336,"sentiment":"positive","sentiment_score":0.4566301703453064},{"text":"Okay. Okay. Yep.","start_word":337,"end_word":339,"sentiment":"neutral","sentiment_score":0.13933315873146057},{"text":"Thank you so much.","start_word":340,"end_word":343,"sentiment":"positive","sentiment_score":0.38468584418296814},{"text":"I'm so sorry Thank for you for the confusion looking into brought that, to Melissa. you. No. No. Thank you. Thanks Yeah. for It's your service. my pleasure, Yeah. mister Keen. So if Okay. you if you have any questions about your Yep. billing, invoices, payment services, just let us know. We're happy to assist. We're open from Monday to Friday until 6PM. Okay? Thank you. Thanks. Yep. You're Yep. welcome. Okay. Anything else that I may help you? Got it. So yep. Okay. Bye.","start_word":344,"end_word":428,"sentiment":"neutral","sentiment_score":0.14508174359798431},{"text":"That's wonderful. Appreciate your time today, and please have a good one. Be safe always.","start_word":429,"end_word":443,"sentiment":"positive","sentiment_score":0.6278458833694458},{"text":"Bye. Okay.","start_word":444,"end_word":445,"sentiment":"neutral","sentiment_score":0.21846675872802737},{"text":"Thank you.","start_word":446,"end_word":447,"sentiment":"positive","sentiment_score":0.3824779987335205},{"text":"You too.","start_word":448,"end_word":449,"sentiment":"neutral","sentiment_score":0.2688945531845093},{"text":"Thank you.","start_word":450,"end_word":451,"sentiment":"positive","sentiment_score":0.3527035713195801},{"text":"Bye. Bye bye.","start_word":452,"end_word":454,"sentiment":"neutral","sentiment_score":0.15169771512349448}],"average":{"sentiment":"neutral","sentiment_score":0.08978703263877094}}}}