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So you signed up for Superfest, which is 100 over 20 MBPS. Just like That's yeah. It's 100 over 40 MBPS. That is the booster only, but it depends on your address if you'll get the boosted speed. But the actual plan is only 100 over 40 MBPS. Yeah. That's correct. Okay. Let me just check. Is it okay if I put you on hold to double check? Okay. Hang on. Hello, Ali? Yes. Thank you for waiting. Upon checking the your order, it's only hang on. Let me just check. It's only Supa Family Fest, which is our 100 over 40 MBPS for your actual plan. But it is it has a a super fiber boost over 500 over 500. This is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40 Mbps, which is a benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS. Are you already run a speed test? Mhmm. Is it okay if you share a screenshot of that speed test for me to check as well on your end? Let me just check your account. Hang on. Before we run the speed test, we did a reboot on our end at your address. So for it to take effect, first to get the accurate result, can you please do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Yeah. So I'll mhmm. I'll know this type in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. I'll be yeah. I'll email you shortly on how will you run a speed test if the reboot did not work after if the full power cycle did not work because this sometimes often this often clears out any lingering connectivity issues. So before we do a speak yeah. Turn it off for twenty minutes. Yeah. Then turn it back on. Then if the issue's still there, just just reply with my email. I'll send you an email shortly on how to run a speed test. Thank you then. Bye for now. 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Good morning. This is Maureen from Ortho tech support. How can I assist you? Mhmm.\n\nOkay. May I have your full name, please, for me to check your account? Okay. So you signed up for Superfest, which is 100 over 20 MBPS. Just like That's yeah.\n\nIt's 100 over 40 MBPS. That is the booster only, but it depends on your address if you'll get the boosted speed. But the actual plan is only 100 over 40 MBPS. Yeah. That's correct.\n\nOkay. Let me just check. Is it okay if I put you on hold to double check? Okay. Hang on.\n\nHello, Ali? Yes. Thank you for waiting. Upon checking the your order, it's only hang on. Let me just check.\n\nIt's only Supa Family Fest, which is our 100 over 40 MBPS for your actual plan. But it is it has a a super fiber boost over 500 over 500. This is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40 Mbps, which is a benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS.\n\nAre you already run a speed test? Mhmm. Is it okay if you share a screenshot of that speed test for me to check as well on your end? Let me just check your account. Hang on.\n\nBefore we run the speed test, we did a reboot on our end at your address. So for it to take effect, first to get the accurate result, can you please do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nYeah. So I'll mhmm. I'll know this type in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. I'll be yeah.\n\nI'll email you shortly on how will you run a speed test if the reboot did not work after if the full power cycle did not work because this sometimes often this often clears out any lingering connectivity issues. So before we do a speak yeah. Turn it off for twenty minutes. Yeah. Then turn it back on.\n\nThen if the issue's still there, just just reply with my email. I'll send you an email shortly on how to run a speed test. Thank you then. Bye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.1943301260471344},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.5013600289821625},{"text":"This is Maureen from Ortho tech support.","start":2.0,"end":4.42,"sentiment":"positive","sentiment_score":0.4125540256500244},{"text":"How can I assist you?","start":5.2,"end":6.58,"sentiment":"positive","sentiment_score":0.38469916582107544},{"text":"Mhmm.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":-0.00003367941826581955}],"sentiment":"positive","sentiment_score":0.37552440707804635,"num_words":16,"start":0.96,"end":12.42},{"sentences":[{"text":"Okay.","start":35.19,"end":35.69,"sentiment":"neutral","sentiment_score":-0.03270646184682846},{"text":"May I have your full name, please, for me to check your account?","start":36.309998,"end":39.45,"sentiment":"neutral","sentiment_score":0.03607548801944806},{"text":"Okay.","start":50.805,"end":51.305,"sentiment":"neutral","sentiment_score":0.0692652240395546},{"text":"So you signed up for Superfest, which is 100 over 20 MBPS.","start":51.605,"end":58.370003,"sentiment":"neutral","sentiment_score":0.13857958124329647},{"text":"Just like That's yeah.","start":61.07,"end":66.93,"sentiment":"neutral","sentiment_score":0.15198551211506128}],"sentiment":"neutral","sentiment_score":0.08956248805888238,"num_words":31,"start":35.19,"end":66.93},{"sentences":[{"text":"It's 100 over 40 MBPS.","start":67.165,"end":70.064995,"sentiment":"neutral","sentiment_score":0.14962832033634185},{"text":"That is the booster only, but it depends on your address if you'll get the boosted speed.","start":77.564995,"end":86.55,"sentiment":"neutral","sentiment_score":-0.007375727791120024},{"text":"But the actual plan is only 100 over 40 MBPS.","start":87.25,"end":91.11,"sentiment":"neutral","sentiment_score":-0.04537043012678623},{"text":"Yeah.","start":97.025,"end":97.525,"sentiment":"neutral","sentiment_score":0.049273937940597534},{"text":"That's correct.","start":97.585,"end":98.485,"sentiment":"neutral","sentiment_score":0.06443791836500168}],"sentiment":"neutral","sentiment_score":0.009919991503868785,"num_words":35,"start":67.165,"end":98.485},{"sentences":[{"text":"Okay.","start":110.02,"end":110.26,"sentiment":"neutral","sentiment_score":-0.04231801629066467},{"text":"Let me just check.","start":110.26,"end":111.14,"sentiment":"neutral","sentiment_score":-0.04245417378842831},{"text":"Is it okay if I put you on hold to double check?","start":111.14,"end":113.64,"sentiment":"neutral","sentiment_score":-0.05654475248108307},{"text":"Okay.","start":115.54,"end":115.86,"sentiment":"neutral","sentiment_score":-0.021405022591352463},{"text":"Hang 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40 MBPS for your actual plan.","start":199.22,"end":207.685,"sentiment":"neutral","sentiment_score":0.08827053918503225},{"text":"But it is it has a a super fiber boost over 500 over 500.","start":208.14499,"end":214.245,"sentiment":"neutral","sentiment_score":0.10505363797502858},{"text":"This is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area.","start":215.105,"end":223.34,"sentiment":"neutral","sentiment_score":0.12103785980831493},{"text":"In some cases, the service may achieve speeds higher than 100 over 40 Mbps, which is a benefit when available.","start":223.56,"end":231.81999,"sentiment":"neutral","sentiment_score":0.17871280908584594},{"text":"However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS.","start":232.44,"end":242.225,"sentiment":"neutral","sentiment_score":-0.23701525810692045}],"sentiment":"neutral","sentiment_score":0.027482390780039508,"num_words":99,"start":199.22,"end":242.225},{"sentences":[{"text":"Are you already run a speed test?","start":252.15001,"end":254.01001,"sentiment":"neutral","sentiment_score":-0.06496320638273444},{"text":"Mhmm.","start":255.91,"end":256.41,"sentiment":"neutral","sentiment_score":0.030631791800260544},{"text":"Is it okay if you share a screenshot of that speed test for me to check as well on your end?","start":258.71,"end":265.605,"sentiment":"neutral","sentiment_score":0.18301195970603398},{"text":"Let me just check your account.","start":272.86502,"end":274.625,"sentiment":"neutral","sentiment_score":0.07294258351127307},{"text":"Hang 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you.","start":374.05,"end":374.78998,"sentiment":"neutral","sentiment_score":0.2958921417593956}],"sentiment":"neutral","sentiment_score":0.19143329385780927,"num_words":33,"start":361.97,"end":374.78998}]}}]},{"alternatives":[{"transcript":"Hi. Hi. I just activated my Airtel connection for the Internet, and it was it was, like, super family. It's it says that I have 500 up and 500 down speed. But after activating that, I checked for a couple of hours, and it's still it's still showing, like, only thirty thirty MB or, like, tone between 20 to 30 speed. So I just want to check, like, what is the issue here? Yeah. A l I a b b a s, Alia Bass. Pretty sure it was super family fast. Oh, there is, like, 500 or 500. 100 is down speed and 40 is up speed. No. I'm pretty sure I I clicked on, like, 500 or 500. So can you just clarify a little bit to me? Like, what happened? Yeah. Hello? Yeah. Okay. Okay. But it's not even 100. Right? It is, like, 30 twenty thirty. So what's the issue there? Yeah. Exactly. Alright. Through multiple sources. Yeah. Yes. I can. Let me take a screenshot, but how will I share with you? Okay. Okay. And then I'll share an email with you. Okay. Is it with the screen started? Okay. So can you can you give me the email address? I'll I'll just share the screenshot with you. Okay. Okay. Please do. Okay. Okay. Okay. So I'm I'm going to turn on the router right now, and I'm going to turn it back on, like, in thirty minutes. Okay. Sure. Awesome. Thank you so much. Thanks a lot. 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Hi. I just activated my Airtel connection for the Internet, and it was it was, like, super family. It's it says that I have 500 up and 500 down speed. But after activating that, I checked for a couple of hours, and it's still it's still showing, like, only thirty thirty MB or, like, tone between 20 to 30 speed.\n\nSo I just want to check, like, what is the issue here? Yeah. A l I a b b a s, Alia Bass. Pretty sure it was super family fast. Oh, there is, like, 500 or 500.\n\n100 is down speed and 40 is up speed. No. I'm pretty sure I I clicked on, like, 500 or 500. So can you just clarify a little bit to me? Like, what happened?\n\nYeah. Hello? Yeah. Okay. Okay.\n\nBut it's not even 100. Right? It is, like, 30 twenty thirty. So what's the issue there? Yeah.\n\nExactly. Alright. Through multiple sources. Yeah. Yes.\n\nI can. Let me take a screenshot, but how will I share with you? Okay. Okay. And then I'll share an email with you.\n\nOkay. Is it with the screen started? Okay. So can you can you give me the email address? I'll I'll just share the screenshot with you.\n\nOkay. Okay. Please do. Okay. Okay.\n\nOkay. So I'm I'm going to turn on the router right now, and I'm going to turn it back on, like, in thirty minutes. Okay. Sure. Awesome.\n\nThank you so much. Thanks a lot. 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like, what is the issue here?","start":30.599998,"end":33.98,"sentiment":"neutral","sentiment_score":-0.19042909145355225},{"text":"Yeah.","start":39.48,"end":39.98,"sentiment":"neutral","sentiment_score":0.021281979978084564},{"text":"A l I a b b a s, Alia Bass.","start":40.44,"end":43.965,"sentiment":"neutral","sentiment_score":0.025433895364403724},{"text":"Pretty sure it was super family fast.","start":62.329998,"end":65.869995,"sentiment":"positive","sentiment_score":0.4380761512688228},{"text":"Oh, there is, like, 500 or 500.","start":73.354996,"end":75.295,"sentiment":"neutral","sentiment_score":-0.0017515729580606734}],"sentiment":"neutral","sentiment_score":0.028236321198779182,"num_words":37,"start":30.599998,"end":75.295},{"sentences":[{"text":"100 is down speed and 40 is up 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happened?","start":106.545006,"end":107.525,"sentiment":"neutral","sentiment_score":-0.20036637783050537}],"sentiment":"neutral","sentiment_score":-0.1337944803869023,"num_words":34,"start":93.28,"end":107.525},{"sentences":[{"text":"Yeah.","start":188.075,"end":188.395,"sentiment":"neutral","sentiment_score":0.016639254987239838},{"text":"Hello?","start":188.395,"end":188.895,"sentiment":"neutral","sentiment_score":0.02448621392250061},{"text":"Yeah.","start":201.88,"end":202.38,"sentiment":"neutral","sentiment_score":0.05138161778450012},{"text":"Okay.","start":215.295,"end":215.795,"sentiment":"neutral","sentiment_score":0.10371336340904236},{"text":"Okay.","start":230.67,"end":231.17,"sentiment":"neutral","sentiment_score":0.10915377736091614}],"sentiment":"neutral","sentiment_score":0.06107484549283981,"num_words":5,"start":188.075,"end":231.17},{"sentences":[{"text":"But it's not even 100.","start":243.00499,"end":244.36499,"sentiment":"neutral","sentiment_score":-0.28900858461856843},{"text":"Right?","start":244.36499,"end":244.685,"sentiment":"neutral","sentiment_score":-0.17831489443778992},{"text":"It is, like, 30 twenty thirty.","start":244.685,"end":247.825,"sentiment":"neutral","sentiment_score":-0.2212741623322169},{"text":"So what's the issue there?","start":248.045,"end":249.42499,"sentiment":"neutral","sentiment_score":-0.11179108321666717},{"text":"Yeah.","start":254.43001,"end":254.93001,"sentiment":"neutral","sentiment_score":0.0222330242395401}],"sentiment":"neutral","sentiment_score":-0.19376251018709606,"num_words":18,"start":243.00499,"end":254.93001},{"sentences":[{"text":"Exactly.","start":255.31,"end":255.81,"sentiment":"neutral","sentiment_score":0.0408153273165226},{"text":"Alright.","start":256.03,"end":256.07,"sentiment":"neutral","sentiment_score":0.06531637161970139},{"text":"Through multiple sources.","start":256.07,"end":257.07,"sentiment":"neutral","sentiment_score":0.04344049344460169},{"text":"Yeah.","start":257.07,"end":257.57,"sentiment":"neutral","sentiment_score":0.1397175490856171},{"text":"Yes.","start":266.75,"end":267.07,"sentiment":"neutral","sentiment_score":0.13935412466526031}],"sentiment":"neutral","sentiment_score":0.0736464075744152,"num_words":7,"start":255.31,"end":267.07},{"sentences":[{"text":"I can.","start":267.07,"end":267.65,"sentiment":"neutral","sentiment_score":0.1670658141374588},{"text":"Let me take a screenshot, but how will I share with you?","start":269.07498,"end":271.655,"sentiment":"neutral","sentiment_score":0.11977184936404228},{"text":"Okay.","start":288.71002,"end":289.21002,"sentiment":"neutral","sentiment_score":0.04913666099309921},{"text":"Okay.","start":304.335,"end":304.835,"sentiment":"neutral","sentiment_score":0.0363740473985672},{"text":"And then I'll share an email with you.","start":308.98,"end":310.97998,"sentiment":"neutral","sentiment_score":0.06819534581154585}],"sentiment":"neutral","sentiment_score":0.10010280398031075,"num_words":24,"start":267.07,"end":310.97998},{"sentences":[{"text":"Okay.","start":310.97998,"end":311.38,"sentiment":"neutral","sentiment_score":0.039554476737976074},{"text":"Is it with the screen started?","start":311.38,"end":313.8,"sentiment":"neutral","sentiment_score":0.022877996632208426},{"text":"Okay.","start":327.015,"end":327.415,"sentiment":"neutral","sentiment_score":0.02257709577679634},{"text":"So can you can you give me the email address?","start":327.415,"end":330.555,"sentiment":"neutral","sentiment_score":0.055897317826747894},{"text":"I'll I'll just share the screenshot with you.","start":330.695,"end":332.95502,"sentiment":"neutral","sentiment_score":0.13297398202121258}],"sentiment":"neutral","sentiment_score":0.07008325333635394,"num_words":26,"start":310.97998,"end":332.95502},{"sentences":[{"text":"Okay.","start":339.66998,"end":339.99,"sentiment":"neutral","sentiment_score":0.007828271016478539},{"text":"Okay.","start":339.99,"end":340.49,"sentiment":"neutral","sentiment_score":-0.03509324789047241},{"text":"Please do.","start":340.55,"end":341.37,"sentiment":"neutral","sentiment_score":-0.13964203000068665},{"text":"Okay.","start":346.22998,"end":346.72998,"sentiment":"neutral","sentiment_score":-0.19118157029151917},{"text":"Okay.","start":352.48502,"end":352.98502,"sentiment":"neutral","sentiment_score":-0.0385574996471405}],"sentiment":"neutral","sentiment_score":-0.08938135113567114,"num_words":6,"start":339.66998,"end":352.98502},{"sentences":[{"text":"Okay.","start":353.685,"end":354.005,"sentiment":"neutral","sentiment_score":-0.017823586240410805},{"text":"So I'm I'm going to turn on the router right now, and I'm going to turn it back on, like, in thirty minutes.","start":354.005,"end":361.785,"sentiment":"neutral","sentiment_score":-0.010082210495096186},{"text":"Okay.","start":367.53,"end":368.00998,"sentiment":"neutral","sentiment_score":0.12879830598831177},{"text":"Sure.","start":368.00998,"end":368.50998,"sentiment":"neutral","sentiment_score":0.13105764985084534},{"text":"Awesome.","start":370.33,"end":370.83,"sentiment":"positive","sentiment_score":0.9067636728286744}],"sentiment":"neutral","sentiment_score":0.03395945189037809,"num_words":27,"start":353.685,"end":370.83},{"sentences":[{"text":"Thank you so much.","start":370.88998,"end":371.69,"sentiment":"positive","sentiment_score":0.9017283022403717},{"text":"Thanks a lot.","start":371.69,"end":372.59,"sentiment":"positive","sentiment_score":0.8557675083478292},{"text":"Bye.","start":373.85,"end":374.35,"sentiment":"neutral","sentiment_score":0.26982057094573975}],"sentiment":"positive","sentiment_score":0.8055045381188393,"num_words":8,"start":370.88998,"end":374.35}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ortho tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you?\n\nChannel 1: Hi. I just activated my Airtel connection for the Internet,\n\nChannel 0: Mhmm.\n\nChannel 1: and it was it was, like, super family. It's it says that I have 500 up and 500 down speed. But after activating that, I checked for a couple of hours, and it's still it's still showing, like, only thirty thirty MB or, like, tone between 20 to 30 speed. So I just want to check, like, what is the issue here?\n\nChannel 0: Okay. May I have your full name, please, for me to check your account?\n\nChannel 1: Yeah. A l I a b b a s, Alia Bass.\n\nChannel 0: Okay. So you signed up for Superfest, which is 100 over 20 MBPS. Just like\n\nChannel 1: Pretty sure it was super family fast.\n\nChannel 0: That's yeah. It's 100 over 40 MBPS.\n\nChannel 1: Oh, there is, like, 500 or 500.\n\nChannel 0: That is the booster only, but it depends on your address if you'll get the boosted speed. But the actual plan is only 100 over 40 MBPS.\n\nChannel 1: 100 is down speed and 40 is up speed.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: No. I'm pretty sure I I clicked on, like, 500 or 500. So can you just clarify a little bit to me? Like, what happened?\n\nChannel 0: Okay. Let me just check. Is it okay if I put you on hold to double check? Okay. Hang on.\n\nHello, Ali?\n\nChannel 1: Yeah. Hello?\n\nChannel 0: Yes. Thank you for waiting. Upon checking the your order, it's only hang on. Let me just check. It's only Supa Family Fest, which is\n\nChannel 1: Yeah.\n\nChannel 0: our 100 over 40 MBPS for your actual plan. But it is it has a a super fiber boost over 500 over 500. This\n\nChannel 1: Okay.\n\nChannel 0: is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40 Mbps, which is a benefit\n\nChannel 1: Okay.\n\nChannel 0: when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS.\n\nChannel 1: But it's not even 100. Right? It is, like, 30 twenty thirty. So what's the issue there?\n\nChannel 0: Are you already run a speed test?\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Through multiple sources. Yeah.\n\nChannel 0: Is it okay if you share a screenshot of that speed test for me to check as well on your end?\n\nChannel 1: Yes. I can. Let me take a screenshot, but how will I share with you?\n\nChannel 0: Let me just check your account. Hang on. Before we run the speed test, we did a reboot on our end at\n\nChannel 1: Okay.\n\nChannel 0: your address. So for it to take effect, first to get the accurate result, can you please do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After\n\nChannel 1: Okay.\n\nChannel 0: that, plug it back in and check your Internet connection.\n\nChannel 1: And then I'll share an email with you. Okay. Is it with\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: So\n\nChannel 1: screen\n\nChannel 0: I'll\n\nChannel 1: started?\n\nChannel 0: mhmm. I'll know this type in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. I'll\n\nChannel 1: Okay.\n\nChannel 0: be\n\nChannel 1: So\n\nChannel 0: yeah.\n\nChannel 1: can you can you give me the email address? I'll I'll just share the screenshot with you.\n\nChannel 0: I'll email you shortly on how will you run a speed test if\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: Okay. Please\n\nChannel 0: reboot\n\nChannel 1: do.\n\nChannel 0: did not work after if the full power cycle did not work because\n\nChannel 1: Okay.\n\nChannel 0: this sometimes often this often clears out any lingering connectivity issues.\n\nChannel 1: Okay.\n\nChannel 0: So before\n\nChannel 1: Okay.\n\nChannel 0: we\n\nChannel 1: So\n\nChannel 0: do\n\nChannel 1: I'm\n\nChannel 0: a\n\nChannel 1: I'm\n\nChannel 0: speak\n\nChannel 1: going to turn on the router right now, and I'm going to turn it back\n\nChannel 0: yeah.\n\nChannel 1: on, like, in\n\nChannel 0: Turn it off for twenty minutes. Yeah. Then turn it back\n\nChannel 1: thirty\n\nChannel 0: on.\n\nChannel 1: minutes.\n\nChannel 0: Then if the issue's still there, just just reply with my email. I'll send you an\n\nChannel 1: Okay.\n\nChannel 0: email shortly\n\nChannel 1: Sure.\n\nChannel 0: on how to run a speed test.\n\nChannel 1: Awesome. Thank you so much. Thanks a lot.\n\nChannel 0: Thank you then. Bye for now.\n\nChannel 1: Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.1943301260471344},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.5013600289821625},{"text":"This is Maureen from Ortho tech support.","start":2.0,"end":4.42,"sentiment":"positive","sentiment_score":0.4125540256500244},{"text":"How can I 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Internet,","start":8.0,"end":11.059999,"sentiment":"neutral","sentiment_score":0.02488346356484625}],"sentiment":"neutral","sentiment_score":0.02500085309147835,"channel":1,"num_words":10,"start":7.2,"end":11.059999},{"sentences":[{"text":"Mhmm.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":-0.00003367941826581955}],"sentiment":"neutral","sentiment_score":-0.00003367941826581955,"channel":0,"num_words":1,"start":11.92,"end":12.42},{"sentences":[{"text":"and it was it was, like, super family.","start":12.16,"end":14.82,"sentiment":"neutral","sentiment_score":-0.027716656681150198},{"text":"It's it says that I have 500 up and 500 down speed.","start":15.28,"end":19.715,"sentiment":"neutral","sentiment_score":-0.09498270166416962},{"text":"But after activating that, I checked for a couple of hours, and it's still it's still showing, like, only thirty thirty MB or, like, tone between 20 to 30 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Bass.","start":40.44,"end":43.965,"sentiment":"neutral","sentiment_score":0.025433895364403724}],"sentiment":"neutral","sentiment_score":0.025056448511101982,"channel":1,"num_words":11,"start":39.48,"end":43.965},{"sentences":[{"text":"Okay.","start":50.805,"end":51.305,"sentiment":"neutral","sentiment_score":0.0692652240395546},{"text":"So you signed up for Superfest, which is 100 over 20 MBPS.","start":51.605,"end":58.370003,"sentiment":"neutral","sentiment_score":0.13857958124329647},{"text":"Just like","start":61.07,"end":61.47,"sentiment":"neutral","sentiment_score":0.09985718317329884}],"sentiment":"neutral","sentiment_score":0.12879563768704733,"channel":0,"num_words":15,"start":50.805,"end":61.47},{"sentences":[{"text":"Pretty sure it was super family fast.","start":62.329998,"end":65.869995,"sentiment":"positive","sentiment_score":0.4380761512688228}],"sentiment":"positive","sentiment_score":0.4380761512688228,"channel":1,"num_words":7,"start":62.329998,"end":65.869995},{"sentences":[{"text":"That's yeah.","start":65.950005,"end":66.93,"sentiment":"neutral","sentiment_score":0.20411384105682373},{"text":"It's 100 over 40 MBPS.","start":67.165,"end":70.064995,"sentiment":"neutral","sentiment_score":0.14962832033634185}],"sentiment":"neutral","sentiment_score":0.16519561197076524,"channel":0,"num_words":7,"start":65.950005,"end":70.064995},{"sentences":[{"text":"Oh, there is, like, 500 or 500.","start":73.354996,"end":75.295,"sentiment":"neutral","sentiment_score":-0.0017515729580606734}],"sentiment":"neutral","sentiment_score":-0.0017515729580606734,"channel":1,"num_words":7,"start":73.354996,"end":75.295},{"sentences":[{"text":"That is the booster only, but it depends on your address if you'll get the boosted 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happened?","start":106.545006,"end":107.525,"sentiment":"neutral","sentiment_score":-0.20036637783050537}],"sentiment":"neutral","sentiment_score":-0.1772456219792366,"channel":1,"num_words":25,"start":100.385,"end":107.525},{"sentences":[{"text":"Okay.","start":110.02,"end":110.26,"sentiment":"neutral","sentiment_score":-0.04231801629066467},{"text":"Let me just check.","start":110.26,"end":111.14,"sentiment":"neutral","sentiment_score":-0.04245417378842831},{"text":"Is it okay if I put you on hold to double check?","start":111.14,"end":113.64,"sentiment":"neutral","sentiment_score":-0.05654475248108307},{"text":"Okay.","start":115.54,"end":115.86,"sentiment":"neutral","sentiment_score":-0.021405022591352463},{"text":"Hang on.","start":115.86,"end":116.6,"sentiment":"neutral","sentiment_score":-0.021266750060021877}],"sentiment":"neutral","sentiment_score":-0.04773051319643855,"channel":0,"num_words":20,"start":110.02,"end":116.6},{"sentences":[{"text":"Hello, Ali?","start":186.175,"end":187.155,"sentiment":"neutral","sentiment_score":0.020873411558568478}],"sentiment":"neutral","sentiment_score":0.020873411558568478,"channel":0,"num_words":2,"start":186.175,"end":187.155},{"sentences":[{"text":"Yeah.","start":188.075,"end":188.395,"sentiment":"neutral","sentiment_score":0.016639254987239838},{"text":"Hello?","start":188.395,"end":188.895,"sentiment":"neutral","sentiment_score":0.02448621392250061}],"sentiment":"neutral","sentiment_score":0.020562734454870224,"channel":1,"num_words":2,"start":188.075,"end":188.895},{"sentences":[{"text":"Yes.","start":189.535,"end":190.015,"sentiment":"neutral","sentiment_score":0.10887487232685088},{"text":"Thank you for waiting.","start":190.015,"end":191.155,"sentiment":"neutral","sentiment_score":0.290408730506897},{"text":"Upon checking the your order, it's only hang on.","start":191.46,"end":197.7,"sentiment":"neutral","sentiment_score":0.016836398384637304},{"text":"Let me just 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The representative checked the customer's account and discovered that the issue was due to a speed boost feature and asked for a screenshot of the test. The representative also instructed the customer to reboot their router and check their internet connection before running a speed test again."},"intents":{"segments":[{"text":"I just activated my Airtel connection for the Internet, Mhmm. and it was it was, like, super family. It's it says that I have 500 up and 500 down speed. But after activating that, I checked for a couple of hours, and it's still it's still showing, like, only thirty thirty MB or, like, tone between 20 to 30 speed. So I just want to check, like, what is the issue here?","start_word":17,"end_word":88,"intents":[{"intent":"Inquire about service","confidence_score":0.000097971766}]},{"text":"It's it says that I have 500 up and 500 down speed. But after activating that, I checked for a couple of hours, and it's still it's still showing, like, only thirty thirty MB or, like, tone between 20 to 30 speed. So I just want to check, like, what is the issue here? Okay.","start_word":35,"end_word":89,"intents":[{"intent":"Check speed and details","confidence_score":0.014706348}]},{"text":"I'm pretty sure I I clicked on, like, 500 or 500. So can you just clarify a little bit to me? Like, what happened? Okay.","start_word":190,"end_word":214,"intents":[{"intent":"Clarify order","confidence_score":0.027679717}]},{"text":"Thank you for waiting.","start_word":239,"end_word":242,"intents":[{"intent":"Express appreciation","confidence_score":0.0023218337}]},{"text":"Are you already run a speed test? Yeah. Exactly.","start_word":375,"end_word":383,"intents":[{"intent":"Check speed test","confidence_score":0.1745688}]},{"text":"Is it okay if you share a screenshot of that speed test for me to check as well on your end? Yes.","start_word":390,"end_word":411,"intents":[{"intent":"Share screenshot","confidence_score":0.8082001}]},{"text":"I'll send you an Okay. email shortly Sure.","start_word":677,"end_word":684,"intents":[{"intent":"Send email","confidence_score":0.0017707292}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1943301260471344},{"text":"Good morning. This is Maureen from Ortho tech support. How can I assist you?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4178057610988617},{"text":"Hi. Hi. I just activated my Airtel connection for the Internet, Mhmm. and it was it was, like, super family. It's it says that I have 500 up and 500 down speed. But after activating that, I checked for a couple of hours, and it's still it's still showing, like, only thirty thirty MB or, like, tone between 20 to 30 speed. So I just want to check, like, what is the issue here? Okay. May I have your full name, please, for me to check your account? Yeah. A l I a b b a s, Alia Bass. Okay. So you signed up for Superfest, which is 100 over 20 MBPS.","start_word":15,"end_word":126,"sentiment":"neutral","sentiment_score":-0.06709538400173187},{"text":"Just like Pretty sure it was super family fast.","start_word":127,"end_word":135,"sentiment":"positive","sentiment_score":0.36733126640319824},{"text":"That's yeah. It's 100 over 40 MBPS. Oh, there is, like, 500 or 500. That is the booster only, but it depends on your address if you'll get the boosted speed. But the actual plan is only 100 over 40 MBPS. 100 is down speed and 40 is up speed. Yeah. That's correct. No. I'm pretty sure I I clicked on, like, 500 or 500. So can you just clarify a little bit to me? Like, what happened? Okay. Let me just check. Is it okay if I put you on hold to double check? Okay. Hang on. Hello, Ali? Yeah. Hello? Yes. Thank you for waiting. Upon checking the your order, it's only hang on. Let me just check. It's only Supa Family Fest, which is Yeah. our 100 over 40 MBPS for your actual plan. But it is it has a a super fiber boost over 500 over 500. This Okay. is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40 Mbps, which is a benefit Okay. when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS. But it's not even 100. Right? It is, like, 30 twenty thirty. So what's the issue there? Are you already run a speed test? Yeah. Exactly. Mhmm. Alright. Through multiple sources. Yeah. Is it okay if you share a screenshot of that speed test for me to check as well on your end? Yes. I can. Let me take a screenshot, but how will I share with you? Let me just check your account. Hang on. Before we run the speed test, we did a reboot on our end at Okay. your address. So for it to take effect, first to get the accurate result, can you please do a full power cycle with the router? Please unplug the router. Keep it unplugged for twenty minutes. After Okay. that, plug it back in and check your Internet connection. And then I'll share an email with you. Okay. Is it with Yeah. the So screen I'll started? mhmm. I'll know this type in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. I'll Okay. be So yeah. can you can you give me the email address? I'll I'll just share the screenshot with you. I'll email you shortly on how will you run a speed test if Okay. the Okay. Please reboot do. did not work after if the full power cycle did not work because Okay. this sometimes often this often clears out any lingering connectivity issues. Okay. So before Okay. we So do I'm a I'm speak going to turn on the router right now, and I'm going to turn it back yeah. on, like, in Turn it off for twenty minutes. Yeah. Then turn it back thirty on. minutes. Then if the issue's still there, just just reply with my email. I'll send you an Okay. email shortly Sure. on how to run a speed test.","start_word":136,"end_word":691,"sentiment":"neutral","sentiment_score":0.0006657082172070476},{"text":"Awesome. Thank you so much. Thanks a lot. Thank you then. Bye for now.","start_word":692,"end_word":705,"sentiment":"positive","sentiment_score":0.735996425151825},{"text":"Bye.","start_word":706,"end_word":706,"sentiment":"neutral","sentiment_score":0.26982057094573975},{"text":"Thank you.","start_word":707,"end_word":708,"sentiment":"positive","sentiment_score":0.6638871431350708}],"average":{"sentiment":"neutral","sentiment_score":0.020309798729601244}}}}