{"metadata":{"transaction_key":"deprecated","request_id":"01a0a77a-af77-7162-859c-dcc3134859fa","sha256":"ee28d1176ce11c7e235aff9cb7d9ddd2d3b4ec0f8036a1c4c9df3cb2989b2103","created":"2026-09-15T23:50:32.076Z","duration":28.871937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":71},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Farhan. Good morning. Hello? Is this Farhan? Alright. Hello, Farhan. This is Harleen calling from Gutter Clean Forest. Oh, okay. Alright, Farhan. Alright.","confidence":0.9975586,"words":[{"word":"hi","start":3.1999998,"end":3.52,"confidence":0.99072266,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.3203447163105011},{"word":"farhan","start":3.52,"end":4.02,"confidence":0.9614258,"punctuated_word":"Farhan.","sentiment":"positive","sentiment_score":0.3993147313594818},{"word":"good","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7122901678085327},{"word":"morning","start":4.24,"end":4.74,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5742132663726807},{"word":"hello","start":8.0,"end":8.5,"confidence":0.8508301,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07861554622650146},{"word":"is","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0374760739505291},{"word":"this","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.033722884953022},{"word":"farhan","start":8.96,"end":9.46,"confidence":0.99934894,"punctuated_word":"Farhan?","sentiment":"neutral","sentiment_score":0.03610139340162277},{"word":"alright","start":12.805,"end":13.045,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10478848218917848},{"word":"hello","start":13.045,"end":13.545,"confidence":0.9975586,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.10604418069124222},{"word":"farhan","start":13.6050005,"end":14.1050005,"confidence":0.9041341,"punctuated_word":"Farhan.","sentiment":"neutral","sentiment_score":0.12097527831792831},{"word":"this","start":14.165001,"end":14.405001,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10854251682758333},{"word":"is","start":14.405001,"end":14.565001,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09034496545791626},{"word":"harleen","start":14.565001,"end":15.065001,"confidence":0.7023926,"punctuated_word":"Harleen","sentiment":"neutral","sentiment_score":0.09535475075244904},{"word":"calling","start":15.125,"end":15.525001,"confidence":0.98535156,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.08875803649425507},{"word":"from","start":15.525001,"end":16.005001,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1322556436061859},{"word":"gutter","start":16.005001,"end":16.325,"confidence":0.68640137,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.08606886863708496},{"word":"clean","start":16.325,"end":16.725,"confidence":0.9921875,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":0.05925038084387779},{"word":"forest","start":16.725,"end":17.225,"confidence":0.9482422,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":0.09561371058225632},{"word":"oh","start":25.045,"end":25.365,"confidence":0.9916992,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1646333932876587},{"word":"okay","start":25.365,"end":25.845001,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14059099555015564},{"word":"alright","start":25.845001,"end":26.325,"confidence":0.99560547,"punctuated_word":"Alright,","sentiment":"neutral","sentiment_score":0.1878332793712616},{"word":"farhan","start":26.325,"end":26.825,"confidence":0.99902344,"punctuated_word":"Farhan.","sentiment":"neutral","sentiment_score":0.17202876508235931},{"word":"alright","start":28.426937,"end":28.871937,"confidence":0.86621094,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09243422746658324}],"paragraphs":{"transcript":"\nHi, Farhan. Good morning. Hello? Is this Farhan? Alright.\n\nHello, Farhan. This is Harleen calling from Gutter Clean Forest. Oh, okay. Alright, Farhan. Alright.","paragraphs":[{"sentences":[{"text":"Hi, Farhan.","start":3.1999998,"end":4.02,"sentiment":"positive","sentiment_score":0.35982972383499146},{"text":"Good morning.","start":4.08,"end":4.74,"sentiment":"positive","sentiment_score":0.6432517170906067},{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.07861554622650146},{"text":"Is this Farhan?","start":8.559999,"end":9.46,"sentiment":"neutral","sentiment_score":0.035766784101724625},{"text":"Alright.","start":12.805,"end":13.045,"sentiment":"neutral","sentiment_score":0.10478848218917848}],"sentiment":"neutral","sentiment_score":0.25520747361911666,"num_words":9,"start":3.1999998,"end":13.045},{"sentences":[{"text":"Hello, Farhan.","start":13.045,"end":14.1050005,"sentiment":"neutral","sentiment_score":0.11350972950458527},{"text":"This is Harleen calling from Gutter Clean Forest.","start":14.165001,"end":17.225,"sentiment":"neutral","sentiment_score":0.09452360915020108},{"text":"Oh, okay.","start":25.045,"end":25.845001,"sentiment":"neutral","sentiment_score":0.15261219441890717},{"text":"Alright, Farhan.","start":25.845001,"end":26.825,"sentiment":"neutral","sentiment_score":0.17993102222681046},{"text":"Alright.","start":28.426937,"end":28.871937,"sentiment":"neutral","sentiment_score":0.09243422746658324}],"sentiment":"neutral","sentiment_score":0.11604859953125318,"num_words":15,"start":13.045,"end":28.871937}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Yeah. Yeah. I'm going to call your office number here in Australia now.","confidence":0.9770508,"words":[{"word":"hello","start":1.4399999,"end":1.9399999,"confidence":0.9663086,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.031004944816231728},{"word":"hello","start":6.3199997,"end":6.8199997,"confidence":0.9831543,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.1692485809326172},{"word":"yeah","start":18.865,"end":19.185,"confidence":0.72180176,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12588025629520416},{"word":"yeah","start":19.185,"end":19.425,"confidence":0.9123535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1588524430990219},{"word":"i'm","start":19.425,"end":19.585,"confidence":0.9382324,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11544283479452132},{"word":"going","start":19.585,"end":19.825,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.11479702591896056},{"word":"to","start":19.825,"end":19.985,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.122705839574337},{"word":"call","start":19.985,"end":20.225,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08376368880271912},{"word":"your","start":20.225,"end":20.725,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11024428904056548},{"word":"office","start":21.904999,"end":22.305,"confidence":0.94921875,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.09291504323482512},{"word":"number","start":22.305,"end":22.785,"confidence":0.29541016,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.06431707739830017},{"word":"here","start":22.785,"end":22.865,"confidence":0.94628906,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.09042754769325256},{"word":"in","start":22.865,"end":23.105,"confidence":0.98291016,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05212785303592682},{"word":"australia","start":23.105,"end":23.585,"confidence":0.9770508,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.0977049395442009},{"word":"now","start":23.585,"end":24.085,"confidence":0.99072266,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.08303996175527573}],"paragraphs":{"transcript":"\nHello? Hello? Yeah. Yeah. I'm going to call your office number here in Australia now.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.031004944816231728},{"text":"Hello?","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.1692485809326172},{"text":"Yeah.","start":18.865,"end":19.185,"sentiment":"neutral","sentiment_score":0.12588025629520416},{"text":"Yeah.","start":19.185,"end":19.425,"sentiment":"neutral","sentiment_score":0.1588524430990219},{"text":"I'm going to call your office number here in Australia now.","start":19.425,"end":24.085,"sentiment":"neutral","sentiment_score":0.09340782734480771}],"sentiment":"neutral","sentiment_score":0.10083148839573065,"num_words":15,"start":1.4399999,"end":24.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Farhan. Good morning.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Is this Farhan? Alright. Hello, Farhan. This is Harleen calling from Gutter Clean Forest.\n\nChannel 1: Yeah. Yeah. I'm going to call your office number here in Australia now.\n\nChannel 0: Oh, okay. Alright, Farhan. Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.031004944816231728}],"sentiment":"neutral","sentiment_score":0.031004944816231728,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Hi, Farhan.","start":3.1999998,"end":4.02,"sentiment":"positive","sentiment_score":0.35982972383499146},{"text":"Good morning.","start":4.08,"end":4.74,"sentiment":"positive","sentiment_score":0.6432517170906067}],"sentiment":"positive","sentiment_score":0.5015407204627991,"channel":0,"num_words":4,"start":3.1999998,"end":4.74},{"sentences":[{"text":"Hello?","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.1692485809326172}],"sentiment":"neutral","sentiment_score":0.1692485809326172,"channel":1,"num_words":1,"start":6.3199997,"end":6.8199997},{"sentences":[{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.07861554622650146},{"text":"Is this Farhan?","start":8.559999,"end":9.46,"sentiment":"neutral","sentiment_score":0.035766784101724625},{"text":"Alright.","start":12.805,"end":13.045,"sentiment":"neutral","sentiment_score":0.10478848218917848},{"text":"Hello, Farhan.","start":13.045,"end":14.1050005,"sentiment":"neutral","sentiment_score":0.11350972950458527},{"text":"This is Harleen calling from Gutter Clean Forest.","start":14.165001,"end":17.225,"sentiment":"neutral","sentiment_score":0.09452360915020108}],"sentiment":"neutral","sentiment_score":0.0849275141954422,"channel":0,"num_words":15,"start":8.0,"end":17.225},{"sentences":[{"text":"Yeah.","start":18.865,"end":19.185,"sentiment":"neutral","sentiment_score":0.12588025629520416},{"text":"Yeah.","start":19.185,"end":19.425,"sentiment":"neutral","sentiment_score":0.1588524430990219},{"text":"I'm going to call your office number here in Australia now.","start":19.425,"end":24.085,"sentiment":"neutral","sentiment_score":0.09340782734480771}],"sentiment":"neutral","sentiment_score":0.10093990770670083,"channel":1,"num_words":13,"start":18.865,"end":24.085},{"sentences":[{"text":"Oh, okay.","start":25.045,"end":25.845001,"sentiment":"neutral","sentiment_score":0.15261219441890717},{"text":"Alright, Farhan.","start":25.845001,"end":26.825,"sentiment":"neutral","sentiment_score":0.17993102222681046},{"text":"Alright.","start":28.426937,"end":28.871937,"sentiment":"neutral","sentiment_score":0.09243422746658324}],"sentiment":"neutral","sentiment_score":0.1515041321516037,"channel":0,"num_words":5,"start":25.045,"end":28.871937}]},"summary":{"result":"success","short":"Hello? Hi, Farhan. Good morning. Hello? Hello? Is this Farhan? Alright. Hello, Farhan. This is Harleen calling from Gutter Clean Forest. Yeah. Yeah. I'm going to call your office number here in Australia now. Oh, okay. Alright, Farhan. Alright."},"intents":{"segments":[{"text":"I'm going to call your office number here in Australia now. Oh, okay.","start_word":23,"end_word":35,"intents":[{"intent":"Request office call","confidence_score":0.002272665}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.031004944816231728},{"text":"Hi, Farhan. Good morning.","start_word":1,"end_word":4,"sentiment":"positive","sentiment_score":0.462418794631958},{"text":"Hello? Hello? Is this Farhan? Alright. Hello, Farhan. This is Harleen calling from Gutter Clean Forest. Yeah. Yeah. I'm going to call your office number here in Australia now. Oh, okay. Alright, Farhan. Alright.","start_word":5,"end_word":38,"sentiment":"neutral","sentiment_score":0.10990096628665924}],"average":{"sentiment":"neutral","sentiment_score":0.14739888150927047}}}}