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Diane. My name is Mary, and I'm calling from Airtel accounts department. Well, I understand that you have already added your card through ANZ. I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local payment payment platform. For added convenience and to secure your payment information and also it's handled with highest levels of security, we kindly request that you save your credit card or debit card directly as well to our payment portal, PayRx.\n\nIf you receive this message and need assistance adding the payment through the PayRx, please don't hesitate to call us, and we'll be more than happy of assistance. I'll I'll send I'll also send you an email for reference. Thank you so much, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Diane.","start":10.719999,"end":11.599999,"sentiment":"neutral","sentiment_score":0.1276813969016075},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":11.599999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.08273651925000278},{"text":"Well, I understand that you have already added your card through ANZ.","start":16.414999,"end":20.994999,"sentiment":"neutral","sentiment_score":0.0629299795255065},{"text":"I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local payment payment platform.","start":21.294998,"end":29.555,"sentiment":"neutral","sentiment_score":0.1998057463629679},{"text":"For added convenience and to secure your payment information and also it's handled with highest levels of security, we kindly request that you save your credit card or debit card directly as well to our payment portal, PayRx.","start":30.529999,"end":45.03,"sentiment":"neutral","sentiment_score":0.21765831112861633}],"sentiment":"neutral","sentiment_score":0.17161607650272986,"num_words":85,"start":10.719999,"end":45.03},{"sentences":[{"text":"If you receive this message and need assistance adding the payment through the PayRx, please don't hesitate to call us, and we'll be more than happy of assistance.","start":45.585,"end":55.525,"sentiment":"neutral","sentiment_score":0.30388555941837175},{"text":"I'll I'll send I'll also send you an email for reference.","start":56.132877,"end":60.212875,"sentiment":"neutral","sentiment_score":0.17506869408217343},{"text":"Thank you so much, and have a great day.","start":60.212875,"end":61.812874,"sentiment":"positive","sentiment_score":0.6462891499201456},{"text":"Goodbye for now.","start":61.812874,"end":62.792877,"sentiment":"neutral","sentiment_score":0.09735264877478282}],"sentiment":"neutral","sentiment_score":0.3243766979259603,"num_words":51,"start":45.585,"end":62.792877}]}}]},{"alternatives":[{"transcript":"Hi. You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can. Thanks.","confidence":0.9980469,"words":[{"word":"hi","start":2.0,"end":2.3999999,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.024699725210666656},{"word":"you","start":2.3999999,"end":2.6399999,"confidence":0.45874023,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.02556072175502777},{"word":"called","start":2.6399999,"end":2.96,"confidence":0.8120117,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.01851065829396248},{"word":"diane","start":2.96,"end":3.46,"confidence":0.93188477,"punctuated_word":"Diane.","sentiment":"neutral","sentiment_score":-0.004389673471450806},{"word":"she","start":3.52,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"She","sentiment":"neutral","sentiment_score":-0.14247342944145203},{"word":"can't","start":3.6799998,"end":3.9199998,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.22348666191101071},{"word":"take","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.24075984954833984},{"word":"your","start":4.08,"end":4.24,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.249331533908844},{"word":"call","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2679019272327423},{"word":"right","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.24198831617832184},{"word":"now","start":4.56,"end":4.88,"confidence":0.78759766,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2179322838783264},{"word":"but","start":4.88,"end":5.04,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09472069144248962},{"word":"if","start":5.04,"end":5.12,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007566172629594803},{"word":"you","start":5.12,"end":5.2799997,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.032893747091293335},{"word":"leave","start":5.2799997,"end":5.52,"confidence":0.9941406,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.011804521083831789},{"word":"your","start":5.52,"end":5.6,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01559498906135559},{"word":"name","start":5.6,"end":5.8399997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0021776631474494934},{"word":"and","start":5.8399997,"end":6.0,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0027756467461586},{"word":"number","start":6.0,"end":6.24,"confidence":0.99560547,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.011219125241041183},{"word":"she'll","start":6.24,"end":6.48,"confidence":0.9995117,"punctuated_word":"she'll","sentiment":"neutral","sentiment_score":0.009685777127742767},{"word":"get","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.009934887290000916},{"word":"back","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.022224046289920807},{"word":"to","start":6.7999997,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00991687923669815},{"word":"you","start":6.8799996,"end":7.04,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023343592882156372},{"word":"as","start":7.04,"end":7.12,"confidence":0.9838867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.022605881094932556},{"word":"soon","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.03508257120847702},{"word":"as","start":7.44,"end":7.52,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.016043581068515778},{"word":"she","start":7.52,"end":7.6,"confidence":0.96875,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.05491190403699875},{"word":"can","start":7.6,"end":8.1,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.016182344406843185},{"word":"thanks","start":8.16,"end":8.66,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.32520949840545654}],"paragraphs":{"transcript":"\nHi. You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.024699725210666656},{"text":"You called Diane.","start":2.3999999,"end":3.46,"sentiment":"neutral","sentiment_score":-0.016153684506813686},{"text":"She can't take your call right now.","start":3.52,"end":4.88,"sentiment":"neutral","sentiment_score":-0.22626771458557673},{"text":"But if you leave your name and number, she'll get back to you as soon as she can.","start":4.88,"end":8.1,"sentiment":"neutral","sentiment_score":-0.0019613605820470387},{"text":"Thanks.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.32520949840545654}],"sentiment":"neutral","sentiment_score":-0.04392434408267339,"num_words":30,"start":2.0,"end":8.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can. Thanks.\n\nChannel 0: Hello, Diane. My name is Mary, and I'm calling from Airtel accounts department. Well, I understand that you have already added your card through ANZ. I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local payment payment platform. For added convenience and to secure your payment information and also it's handled with highest levels of security, we kindly request that you save your credit card or debit card directly as well to our payment portal, PayRx.\n\nIf you receive this message and need assistance adding the payment through the PayRx, please don't hesitate to call us, and we'll be more than happy of assistance. I'll I'll send I'll also send you an email for reference. Thank you so much, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.024699725210666656},{"text":"You called Diane.","start":2.3999999,"end":3.46,"sentiment":"neutral","sentiment_score":-0.016153684506813686},{"text":"She can't take your call right now.","start":3.52,"end":4.88,"sentiment":"neutral","sentiment_score":-0.22626771458557673},{"text":"But if you leave your name and number, she'll get back to you as soon as she can.","start":4.88,"end":8.1,"sentiment":"neutral","sentiment_score":-0.0019613605820470387},{"text":"Thanks.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.32520949840545654}],"sentiment":"neutral","sentiment_score":-0.04392434408267339,"channel":1,"num_words":30,"start":2.0,"end":8.66},{"sentences":[{"text":"Hello, Diane.","start":10.719999,"end":11.599999,"sentiment":"neutral","sentiment_score":0.1276813969016075},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":11.599999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.08273651925000278},{"text":"Well, I understand that you have already added your card through ANZ.","start":16.414999,"end":20.994999,"sentiment":"neutral","sentiment_score":0.0629299795255065},{"text":"I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local payment payment platform.","start":21.294998,"end":29.555,"sentiment":"neutral","sentiment_score":0.1998057463629679},{"text":"For added convenience and to secure your payment information and also it's handled with highest levels of security, we kindly request that you save your credit card or debit card directly as well to our payment portal, PayRx.","start":30.529999,"end":45.03,"sentiment":"neutral","sentiment_score":0.21765831112861633}],"sentiment":"neutral","sentiment_score":0.17161607650272986,"channel":0,"num_words":85,"start":10.719999,"end":45.03},{"sentences":[{"text":"If you receive this message and need assistance adding the payment through the PayRx, please don't hesitate to call us, and we'll be more than happy of assistance.","start":45.585,"end":55.525,"sentiment":"neutral","sentiment_score":0.30388555941837175},{"text":"I'll I'll send I'll also send you an email for reference.","start":56.132877,"end":60.212875,"sentiment":"neutral","sentiment_score":0.17506869408217343},{"text":"Thank you so much, and have a great day.","start":60.212875,"end":61.812874,"sentiment":"positive","sentiment_score":0.6462891499201456},{"text":"Goodbye for now.","start":61.812874,"end":62.792877,"sentiment":"neutral","sentiment_score":0.09735264877478282}],"sentiment":"neutral","sentiment_score":0.3243766979259603,"channel":0,"num_words":51,"start":45.585,"end":62.792877}]},"summary":{"result":"success","short":"The customer called Diane but she is not available. Mary from Airtel accounts department calls to ask Diane to call them back regarding her payment through PayRx, a secure local payment platform. Mary also requests that Diane saves her credit card or debit card for added convenience and offers assistance if needed. Mary will send an email for reference and the call ends."},"intents":{"segments":[{"text":"I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local payment payment platform.","start_word":55,"end_word":76,"intents":[{"intent":"Upgrade billing system","confidence_score":0.15105607}]},{"text":"If you receive this message and need assistance adding the payment through the PayRx, please don't hesitate to call us, and we'll be more than happy of assistance.","start_word":115,"end_word":142,"intents":[{"intent":"Request assistance adding payment","confidence_score":0.17876045}]}]},"sentiments":{"segments":[{"text":"Hi. You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can. Thanks. Hello, Diane. My name is Mary, and I'm calling from Airtel accounts department. Well, I understand that you have already added your card through ANZ. I'm just ringing up as we are upgrading our billing system to PayRx, which is a highly secure local payment payment platform. For added convenience and to secure your payment information and also it's handled with highest levels of security, we kindly request that you save your credit card or debit card directly as well to our payment portal, PayRx. If you receive this message and need assistance adding the payment through the PayRx, please don't hesitate to call us, and we'll be more than happy of assistance. I'll I'll send I'll also send you an email for reference.","start_word":0,"end_word":153,"sentiment":"neutral","sentiment_score":0.15219615399837494},{"text":"Thank you so much, and have a great day.","start_word":154,"end_word":162,"sentiment":"positive","sentiment_score":0.6471506953239441},{"text":"Goodbye for now.","start_word":163,"end_word":165,"sentiment":"neutral","sentiment_score":0.11172842979431152}],"average":{"sentiment":"neutral","sentiment_score":0.17729153402051212}}}}