{"metadata":{"transaction_key":"deprecated","request_id":"019daf0e-2e5c-7ea2-8a8e-44095787f5f9","sha256":"77d2963b4d500b63f33a03ad60fc77d1c3c4d26a19d9f1d6bf89020eea524935","created":"2026-04-21T08:00:36.685Z","duration":62.42394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":221,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":255,"output_tokens":255},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":255,"output_tokens":38}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Yes. Yeah. Hello. Mhmm. Yeah. Sorry. Am I speaking with Luke again? Yeah. I was just want to clear something. Apologies for the earlier I told you a misinformation one. Upon checking your plan, it's under no contract option. Is that right? Yeah. So the free month yeah. The so the free month offer is not applicable as it only applies to a twelve or twenty four month contract. So you'll receive your first invoice then in the month of May as since your front payment for the first month has already been settled. Yes. Yeah. Sorry for the earlier yeah. That's it. Thank you. Yeah. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":2.0,"end":2.5,"confidence":0.98095703,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.010113047435879707},{"word":"yes","start":4.88,"end":5.38,"confidence":0.79907227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06392980366945267},{"word":"yeah","start":6.3999996,"end":6.7999997,"confidence":0.90625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013623900711536407},{"word":"hello","start":6.7999997,"end":7.2999997,"confidence":0.5854492,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.009303368628025057},{"word":"mhmm","start":7.8399997,"end":8.16,"confidence":0.9279785,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0024504591710865498},{"word":"yeah","start":8.16,"end":8.559999,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003959145862609148},{"word":"sorry","start":8.559999,"end":9.059999,"confidence":0.967041,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.019537966698408127},{"word":"am","start":9.36,"end":9.5199995,"confidence":0.8588867,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.007418772205710411},{"word":"i","start":9.5199995,"end":9.76,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009452825412154198},{"word":"speaking","start":9.76,"end":10.08,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.010332473553717136},{"word":"with","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.009754592552781103},{"word":"luke","start":10.32,"end":10.559999,"confidence":0.94970703,"punctuated_word":"Luke","sentiment":"neutral","sentiment_score":-0.005756666883826256},{"word":"again","start":10.559999,"end":11.059999,"confidence":0.9926758,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.001727985218167305},{"word":"yeah","start":12.96,"end":13.46,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07219116389751434},{"word":"i","start":13.599999,"end":13.679999,"confidence":0.58496094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05884217098355293},{"word":"was","start":13.679999,"end":14.0,"confidence":0.9580078,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06829295307397842},{"word":"just","start":14.0,"end":14.415,"confidence":0.93847656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06906343996524811},{"word":"want","start":14.815,"end":15.215,"confidence":0.9760742,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.062191400676965714},{"word":"to","start":15.215,"end":15.455,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05273348093032837},{"word":"clear","start":15.455,"end":15.775,"confidence":0.99902344,"punctuated_word":"clear","sentiment":"neutral","sentiment_score":-0.07210401445627213},{"word":"something","start":15.775,"end":16.275,"confidence":0.98706055,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.09642308950424194},{"word":"apologies","start":16.335,"end":16.835,"confidence":1.0,"punctuated_word":"Apologies","sentiment":"neutral","sentiment_score":-0.2992860972881317},{"word":"for","start":16.895,"end":17.395,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2955027222633362},{"word":"the","start":17.775,"end":17.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25061652064323425},{"word":"earlier","start":17.935,"end":18.435,"confidence":0.9550781,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.30424726009368896},{"word":"i","start":19.295,"end":19.455,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3106786906719208},{"word":"told","start":19.455,"end":19.695,"confidence":0.99902344,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.2839185893535614},{"word":"you","start":19.695,"end":19.935,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29740434885025024},{"word":"a","start":19.935,"end":20.015,"confidence":0.7089844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26595228910446167},{"word":"misinformation","start":20.015,"end":20.515,"confidence":0.9980469,"punctuated_word":"misinformation","sentiment":"neutral","sentiment_score":-0.20237940549850464},{"word":"one","start":20.814999,"end":21.215,"confidence":0.9460449,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.2202235609292984},{"word":"upon","start":21.215,"end":21.615,"confidence":1.0,"punctuated_word":"Upon","sentiment":"neutral","sentiment_score":-0.20151427388191223},{"word":"checking","start":21.615,"end":21.935,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.1454656571149826},{"word":"your","start":21.935,"end":22.435,"confidence":0.9111328,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1621560901403427},{"word":"plan","start":22.814999,"end":23.314999,"confidence":0.9499512,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.1489369571208954},{"word":"it's","start":23.855,"end":24.095,"confidence":0.9460449,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15492016077041626},{"word":"under","start":24.095,"end":24.575,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.11473162472248076},{"word":"no","start":24.575,"end":24.735,"confidence":0.85595703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.13240590691566467},{"word":"contract","start":24.735,"end":25.215,"confidence":0.99609375,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.21753688156604767},{"word":"option","start":25.215,"end":25.715,"confidence":0.9880371,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":-0.17734073102474213},{"word":"is","start":26.175,"end":26.415,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04919854551553726},{"word":"that","start":26.415,"end":26.575,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0367823913693428},{"word":"right","start":26.575,"end":27.075,"confidence":0.9995117,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.03694933652877808},{"word":"yeah","start":27.27,"end":27.51,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022668367251753807},{"word":"so","start":27.51,"end":27.75,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.022147631272673607},{"word":"the","start":27.75,"end":27.99,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.032121770083904266},{"word":"free","start":27.99,"end":28.23,"confidence":0.87597656,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.030165737494826317},{"word":"month","start":28.23,"end":28.550001,"confidence":0.9970703,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.02138940803706646},{"word":"yeah","start":28.710001,"end":28.95,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.023968935012817383},{"word":"the","start":28.95,"end":29.19,"confidence":0.9941406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.07086462527513504},{"word":"so","start":29.27,"end":29.43,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09027883410453796},{"word":"the","start":29.43,"end":29.59,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08659560978412628},{"word":"free","start":29.59,"end":29.83,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.09717108309268951},{"word":"month","start":29.83,"end":30.07,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.08048604428768158},{"word":"offer","start":30.07,"end":30.39,"confidence":0.9980469,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":-0.12406285107135771},{"word":"is","start":30.39,"end":30.470001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11211259663105012},{"word":"not","start":30.470001,"end":30.79,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09372749924659728},{"word":"applicable","start":30.79,"end":31.29,"confidence":1.0,"punctuated_word":"applicable","sentiment":"neutral","sentiment_score":-0.08875878900289536},{"word":"as","start":31.75,"end":31.91,"confidence":0.9086914,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1042923629283905},{"word":"it","start":31.91,"end":32.07,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07611790299415588},{"word":"only","start":32.07,"end":32.47,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.10107734054327012},{"word":"applies","start":32.47,"end":32.87,"confidence":1.0,"punctuated_word":"applies","sentiment":"neutral","sentiment_score":-0.0608145147562027},{"word":"to","start":32.87,"end":33.190002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07687048614025116},{"word":"a","start":33.190002,"end":33.35,"confidence":0.78027344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06026341766119003},{"word":"twelve","start":33.35,"end":33.59,"confidence":0.99902344,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.04553533345460892},{"word":"or","start":33.59,"end":33.83,"confidence":0.9838867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.058694057166576385},{"word":"twenty","start":33.83,"end":34.23,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.032126881182193756},{"word":"four","start":34.23,"end":34.39,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.03224130719900131},{"word":"month","start":34.39,"end":34.79,"confidence":0.9951172,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.02921171858906746},{"word":"contract","start":34.79,"end":35.29,"confidence":0.9946289,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.053401872515678406},{"word":"so","start":35.59,"end":35.91,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00048404186964035034},{"word":"you'll","start":35.91,"end":36.15,"confidence":0.76953125,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.0106207262724638},{"word":"receive","start":36.15,"end":36.55,"confidence":0.9951172,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.005615299567580223},{"word":"your","start":36.55,"end":36.87,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0005665682256221771},{"word":"first","start":36.87,"end":37.27,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0009663626551628112},{"word":"invoice","start":37.27,"end":37.67,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.007494404911994934},{"word":"then","start":37.67,"end":37.91,"confidence":0.9819336,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.011572221294045448},{"word":"in","start":37.91,"end":38.07,"confidence":0.7573242,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.003281857818365097},{"word":"the","start":38.07,"end":38.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007276786491274834},{"word":"month","start":38.23,"end":38.55,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.00893871858716011},{"word":"of","start":38.55,"end":38.63,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01271354965865612},{"word":"may","start":38.63,"end":39.13,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.02374921180307865},{"word":"as","start":39.525,"end":39.845,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.028453294187784195},{"word":"since","start":40.165,"end":40.565,"confidence":0.9838867,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.036582134664058685},{"word":"your","start":40.565,"end":40.805,"confidence":0.9550781,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04327147826552391},{"word":"front","start":40.805,"end":41.125,"confidence":0.7607422,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.029737163335084915},{"word":"payment","start":41.125,"end":41.525,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.061512671411037445},{"word":"for","start":41.525,"end":41.765,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03781839832663536},{"word":"the","start":41.765,"end":41.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028073545545339584},{"word":"first","start":41.845,"end":42.085,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.04764627292752266},{"word":"month","start":42.085,"end":42.325,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.0315462201833725},{"word":"has","start":42.325,"end":42.565,"confidence":0.9902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.02816138043999672},{"word":"already","start":42.565,"end":42.965,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.03459819406270981},{"word":"been","start":42.965,"end":43.204998,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.03489493578672409},{"word":"settled","start":43.204998,"end":43.704998,"confidence":0.967041,"punctuated_word":"settled.","sentiment":"neutral","sentiment_score":-0.059995897114276886},{"word":"yes","start":45.925,"end":46.425,"confidence":0.69189453,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.11782801151275636},{"word":"yeah","start":49.445,"end":49.925,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.023795299232006073},{"word":"sorry","start":49.925,"end":50.325,"confidence":0.69140625,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.040646087378263474},{"word":"for","start":50.325,"end":50.645,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02165260910987854},{"word":"the","start":50.645,"end":50.885,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014143120497465134},{"word":"earlier","start":50.885,"end":51.385,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.0388454832136631},{"word":"yeah","start":54.898872,"end":55.398872,"confidence":0.8051758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.1403197944164276},{"word":"that's","start":55.458874,"end":55.778873,"confidence":0.98291016,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.17611448466777802},{"word":"it","start":55.778873,"end":56.018875,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1979960650205612},{"word":"thank","start":56.018875,"end":56.258873,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4562428593635559},{"word":"you","start":56.258873,"end":56.758873,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3608497977256775},{"word":"yeah","start":56.898872,"end":57.298874,"confidence":0.84887695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08301468938589096},{"word":"bye","start":57.298874,"end":57.798874,"confidence":0.7980957,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0745420977473259}],"paragraphs":{"transcript":"\nHello? Yes. Yeah. Hello. Mhmm.\n\nYeah. Sorry. Am I speaking with Luke again? Yeah. I was just want to clear something.\n\nApologies for the earlier I told you a misinformation one. Upon checking your plan, it's under no contract option. Is that right? Yeah. So the free month yeah.\n\nThe so the free month offer is not applicable as it only applies to a twelve or twenty four month contract. So you'll receive your first invoice then in the month of May as since your front payment for the first month has already been settled. Yes. Yeah. Sorry for the earlier yeah.\n\nThat's it. Thank you. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.010113047435879707},{"text":"Yes.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.06392980366945267},{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.013623900711536407},{"text":"Hello.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.009303368628025057},{"text":"Mhmm.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.0024504591710865498}],"sentiment":"neutral","sentiment_score":0.019884115923196076,"num_words":5,"start":2.0,"end":8.16},{"sentences":[{"text":"Yeah.","start":8.16,"end":8.559999,"sentiment":"neutral","sentiment_score":0.003959145862609148},{"text":"Sorry.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.019537966698408127},{"text":"Am I speaking with Luke again?","start":9.36,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.0068312242316703005},{"text":"Yeah.","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.07219116389751434},{"text":"I was just want to clear something.","start":13.599999,"end":16.275,"sentiment":"neutral","sentiment_score":-0.06852150708436966}],"sentiment":"neutral","sentiment_score":-0.02900159699493088,"num_words":16,"start":8.16,"end":16.275},{"sentences":[{"text":"Apologies for the earlier I told you a misinformation one.","start":16.335,"end":21.215,"sentiment":"neutral","sentiment_score":-0.2730209484696388},{"text":"Upon checking your plan, it's under no contract option.","start":21.215,"end":25.715,"sentiment":"neutral","sentiment_score":-0.1616675870286094},{"text":"Is that right?","start":26.175,"end":27.075,"sentiment":"neutral","sentiment_score":-0.04097675780455271},{"text":"Yeah.","start":27.27,"end":27.51,"sentiment":"neutral","sentiment_score":-0.022668367251753807},{"text":"So the free month yeah.","start":27.51,"end":28.95,"sentiment":"neutral","sentiment_score":-0.025958696380257607}],"sentiment":"neutral","sentiment_score":-0.15930749609002046,"num_words":28,"start":16.335,"end":28.95},{"sentences":[{"text":"The so the free month offer is not applicable as it only applies to a twelve or twenty four month contract.","start":28.95,"end":35.29,"sentiment":"neutral","sentiment_score":-0.07498595845841226},{"text":"So you'll receive your first invoice then in the month of May as since your front payment for the first month has already been settled.","start":35.59,"end":43.704998,"sentiment":"neutral","sentiment_score":-0.022401336878538132},{"text":"Yes.","start":45.925,"end":46.425,"sentiment":"neutral","sentiment_score":-0.11782801151275636},{"text":"Yeah.","start":49.445,"end":49.925,"sentiment":"neutral","sentiment_score":-0.023795299232006073},{"text":"Sorry for the earlier yeah.","start":49.925,"end":55.398872,"sentiment":"neutral","sentiment_score":0.005006498843431473}],"sentiment":"neutral","sentiment_score":-0.04247791256825879,"num_words":53,"start":28.95,"end":55.398872},{"sentences":[{"text":"That's it.","start":55.458874,"end":56.018875,"sentiment":"neutral","sentiment_score":0.18705527484416962},{"text":"Thank you.","start":56.018875,"end":56.758873,"sentiment":"positive","sentiment_score":0.4085463285446167},{"text":"Yeah.","start":56.898872,"end":57.298874,"sentiment":"neutral","sentiment_score":0.08301468938589096},{"text":"Bye.","start":57.298874,"end":57.798874,"sentiment":"neutral","sentiment_score":0.0745420977473259}],"sentiment":"neutral","sentiment_score":0.2247933323184649,"num_words":6,"start":55.458874,"end":57.798874}]}}]},{"alternatives":[{"transcript":"Hey. I'm just returning a call. I just got a bunch of calls from you. Yeah. Yeah. It's nice. Yeah. Yeah. That's it. Okay. Understood. No. I thought that might be the case. It just just wasn't clear from what I read, so that that's why I asked. All good. I'll I'll survive. Don't worry. Beauty. No worries. See you. Bye.","confidence":0.9838867,"words":[{"word":"hey","start":3.6,"end":4.0,"confidence":0.8129883,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.01852414757013321},{"word":"i'm","start":4.0,"end":4.24,"confidence":0.9812012,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.024163484573364254},{"word":"just","start":4.24,"end":4.64,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.031969908624887466},{"word":"returning","start":4.64,"end":5.04,"confidence":0.94970703,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":0.05257754400372505},{"word":"a","start":5.04,"end":5.12,"confidence":0.8510742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05877762287855148},{"word":"call","start":5.12,"end":5.2799997,"confidence":0.9904785,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.03320876136422157},{"word":"i","start":5.2799997,"end":5.52,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012662434950470924},{"word":"just","start":5.52,"end":5.7599998,"confidence":0.91748047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016660450026392937},{"word":"got","start":5.7599998,"end":6.08,"confidence":0.78808594,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.007410874590277672},{"word":"a","start":6.08,"end":6.24,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004844375886023045},{"word":"bunch","start":6.24,"end":6.48,"confidence":0.65966797,"punctuated_word":"bunch","sentiment":"neutral","sentiment_score":0.0021873805671930313},{"word":"of","start":6.48,"end":6.56,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.007340883836150169},{"word":"calls","start":6.56,"end":6.7999997,"confidence":0.9970703,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.00230261217802763},{"word":"from","start":6.7999997,"end":7.2999997,"confidence":0.6557617,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.004647948779165745},{"word":"you","start":8.96,"end":9.46,"confidence":0.8952637,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.010395502671599388},{"word":"yeah","start":11.12,"end":11.44,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06823204457759857},{"word":"yeah","start":11.44,"end":11.679999,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19471485912799835},{"word":"it's","start":11.679999,"end":11.84,"confidence":0.96118164,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4170761704444885},{"word":"nice","start":11.84,"end":12.34,"confidence":0.7080078,"punctuated_word":"nice.","sentiment":"positive","sentiment_score":0.45036250352859497},{"word":"yeah","start":26.279999,"end":26.779999,"confidence":0.9013672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03803184628486633},{"word":"yeah","start":27.32,"end":27.64,"confidence":0.8347168,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017544444650411606},{"word":"that's","start":27.64,"end":27.96,"confidence":0.9873047,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.028021683916449547},{"word":"it","start":27.96,"end":28.46,"confidence":0.9211426,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.02086595445871353},{"word":"okay","start":39.72,"end":40.22,"confidence":0.73742676,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014225943014025688},{"word":"understood","start":44.255,"end":44.755,"confidence":0.9923503,"punctuated_word":"Understood.","sentiment":"neutral","sentiment_score":-0.10500384867191316},{"word":"no","start":44.895,"end":45.055,"confidence":0.83618164,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20584586262702945},{"word":"i","start":45.055,"end":45.135002,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21461868286132812},{"word":"thought","start":45.135002,"end":45.375,"confidence":0.99316406,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.17417198419570923},{"word":"that","start":45.375,"end":45.535,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22518764436244965},{"word":"might","start":45.535,"end":45.775,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.25234630703926086},{"word":"be","start":45.775,"end":45.855003,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.27468013763427734},{"word":"the","start":45.855003,"end":45.935,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27360349893569946},{"word":"case","start":45.935,"end":46.175003,"confidence":0.9499512,"punctuated_word":"case.","sentiment":"neutral","sentiment_score":-0.16642892360687256},{"word":"it","start":46.175003,"end":46.335003,"confidence":0.9741211,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.15798571705818176},{"word":"just","start":46.335003,"end":46.575,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1198057159781456},{"word":"just","start":46.575,"end":46.735,"confidence":0.9248047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.14395198225975037},{"word":"wasn't","start":46.735,"end":46.975002,"confidence":0.9995117,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.196822926402092},{"word":"clear","start":46.975002,"end":47.295002,"confidence":0.99902344,"punctuated_word":"clear","sentiment":"neutral","sentiment_score":-0.19934479892253876},{"word":"from","start":47.295002,"end":47.455,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2461564689874649},{"word":"what","start":47.455,"end":47.615,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.283270001411438},{"word":"i","start":47.615,"end":47.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20450502634048465},{"word":"read","start":47.775,"end":47.935,"confidence":0.8093262,"punctuated_word":"read,","sentiment":"neutral","sentiment_score":-0.2500123679637909},{"word":"so","start":47.935,"end":48.175003,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2279960960149765},{"word":"that","start":48.175003,"end":48.335003,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18825456500053409},{"word":"that's","start":48.415,"end":48.575,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.18552768230438232},{"word":"why","start":48.575,"end":48.815002,"confidence":0.9863281,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.14710955321788788},{"word":"i","start":48.815002,"end":48.975002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15134109556674957},{"word":"asked","start":48.975002,"end":49.475002,"confidence":0.99853516,"punctuated_word":"asked.","sentiment":"neutral","sentiment_score":-0.1656213104724884},{"word":"all","start":52.415,"end":52.575,"confidence":0.51171875,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.15610596537590027},{"word":"good","start":52.575,"end":52.895,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.24486947059631348},{"word":"i'll","start":52.895,"end":53.015,"confidence":0.8918457,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.25819236040115356},{"word":"i'll","start":53.015,"end":53.135002,"confidence":0.953125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2542027235031128},{"word":"survive","start":53.135002,"end":53.635002,"confidence":0.9272461,"punctuated_word":"survive.","sentiment":"neutral","sentiment_score":0.16716313362121582},{"word":"don't","start":53.695,"end":53.855003,"confidence":0.91552734,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":0.12554574012756348},{"word":"worry","start":53.855003,"end":54.355003,"confidence":0.9995117,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.12429417669773102},{"word":"beauty","start":55.935,"end":56.435,"confidence":0.8466797,"punctuated_word":"Beauty.","sentiment":"neutral","sentiment_score":0.3323868215084076},{"word":"no","start":56.588936,"end":57.088936,"confidence":0.99316406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0728922188282013},{"word":"worries","start":57.755936,"end":58.255936,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06865385174751282},{"word":"see","start":58.922935,"end":59.422935,"confidence":0.875,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.14425049722194672},{"word":"you","start":60.08994,"end":60.58994,"confidence":0.97875977,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1428077518939972},{"word":"bye","start":61.25694,"end":61.75694,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.05872415378689766}],"paragraphs":{"transcript":"\nHey. I'm just returning a call. I just got a bunch of calls from you. Yeah. Yeah.\n\nIt's nice. Yeah. Yeah. That's it. Okay.\n\nUnderstood. No. I thought that might be the case. It just just wasn't clear from what I read, so that that's why I asked. All good.\n\nI'll I'll survive. Don't worry. Beauty. No worries. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey.","start":3.6,"end":4.0,"sentiment":"neutral","sentiment_score":0.01852414757013321},{"text":"I'm just returning a call.","start":4.0,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.04013946428894997},{"text":"I just got a bunch of calls from you.","start":5.2799997,"end":9.46,"sentiment":"neutral","sentiment_score":0.00529571757134464},{"text":"Yeah.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.06823204457759857},{"text":"Yeah.","start":11.44,"end":11.679999,"sentiment":"neutral","sentiment_score":0.19471485912799835}],"sentiment":"neutral","sentiment_score":0.031166460638975397,"num_words":17,"start":3.6,"end":11.679999},{"sentences":[{"text":"It's nice.","start":11.679999,"end":12.34,"sentiment":"positive","sentiment_score":0.43371933698654175},{"text":"Yeah.","start":26.279999,"end":26.779999,"sentiment":"neutral","sentiment_score":-0.03803184628486633},{"text":"Yeah.","start":27.32,"end":27.64,"sentiment":"neutral","sentiment_score":-0.017544444650411606},{"text":"That's it.","start":27.64,"end":28.46,"sentiment":"neutral","sentiment_score":-0.02444381918758154},{"text":"Okay.","start":39.72,"end":40.22,"sentiment":"neutral","sentiment_score":-0.014225943014025688}],"sentiment":"neutral","sentiment_score":0.10696411452123097,"num_words":7,"start":11.679999,"end":40.22},{"sentences":[{"text":"Understood.","start":44.255,"end":44.755,"sentiment":"neutral","sentiment_score":-0.10500384867191316},{"text":"No.","start":44.895,"end":45.055,"sentiment":"neutral","sentiment_score":-0.20584586262702945},{"text":"I thought that might be the case.","start":45.055,"end":46.175003,"sentiment":"neutral","sentiment_score":-0.2258624540907996},{"text":"It just just wasn't clear from what I read, so that that's why I asked.","start":46.175003,"end":49.475002,"sentiment":"neutral","sentiment_score":-0.19118035386006038},{"text":"All good.","start":52.415,"end":52.895,"sentiment":"neutral","sentiment_score":0.20048771798610687}],"sentiment":"neutral","sentiment_score":-0.1676391062255089,"num_words":26,"start":44.255,"end":52.895},{"sentences":[{"text":"I'll I'll survive.","start":52.895,"end":53.635002,"sentiment":"neutral","sentiment_score":0.2265194058418274},{"text":"Don't worry.","start":53.695,"end":54.355003,"sentiment":"neutral","sentiment_score":0.12491995841264725},{"text":"Beauty.","start":55.935,"end":56.435,"sentiment":"neutral","sentiment_score":0.3323868215084076},{"text":"No worries.","start":56.588936,"end":58.255936,"sentiment":"neutral","sentiment_score":0.07077303528785706},{"text":"See you.","start":58.922935,"end":60.58994,"sentiment":"neutral","sentiment_score":0.14352912455797195}],"sentiment":"neutral","sentiment_score":0.16903892755508423,"num_words":10,"start":52.895,"end":60.58994},{"sentences":[{"text":"Bye.","start":61.25694,"end":61.75694,"sentiment":"neutral","sentiment_score":0.05872415378689766}],"sentiment":"neutral","sentiment_score":0.05872415378689766,"num_words":1,"start":61.25694,"end":61.75694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hey. I'm just returning\n\nChannel 0: Yes.\n\nChannel 1: a call. I just got a bunch\n\nChannel 0: Yeah.\n\nChannel 1: of calls from\n\nChannel 0: Hello. Mhmm. Yeah. Sorry.\n\nChannel 1: you.\n\nChannel 0: Am I speaking with Luke again?\n\nChannel 1: Yeah. Yeah. It's nice.\n\nChannel 0: Yeah. I was just want to clear something. Apologies for the earlier I told you a misinformation one. Upon checking your plan, it's under no contract option. Is\n\nChannel 1: Yeah.\n\nChannel 0: that right? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: That's\n\nChannel 0: the\n\nChannel 1: it.\n\nChannel 0: free month yeah. The so the free month offer is not applicable as it only applies to a twelve or twenty four month contract. So you'll receive your first invoice then in the month of May as\n\nChannel 1: Okay.\n\nChannel 0: since your front payment for the first month has already been settled.\n\nChannel 1: Understood. No. I thought that might be the\n\nChannel 0: Yes.\n\nChannel 1: case. It just just wasn't clear from what I read, so that that's why I asked.\n\nChannel 0: Yeah. Sorry for the earlier\n\nChannel 1: All good. I'll I'll survive. Don't worry.\n\nChannel 0: yeah. That's it.\n\nChannel 1: Beauty.\n\nChannel 0: Thank you.\n\nChannel 1: No\n\nChannel 0: Yeah. Bye.\n\nChannel 1: worries. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.010113047435879707}],"sentiment":"neutral","sentiment_score":0.010113047435879707,"channel":0,"num_words":1,"start":2.0,"end":2.5},{"sentences":[{"text":"Hey.","start":3.6,"end":4.0,"sentiment":"neutral","sentiment_score":0.01852414757013321},{"text":"I'm just returning","start":4.0,"end":5.04,"sentiment":"neutral","sentiment_score":0.03623697906732559}],"sentiment":"neutral","sentiment_score":0.031808771193027496,"channel":1,"num_words":4,"start":3.6,"end":5.04},{"sentences":[{"text":"Yes.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.06392980366945267}],"sentiment":"neutral","sentiment_score":0.06392980366945267,"channel":0,"num_words":1,"start":4.88,"end":5.38},{"sentences":[{"text":"a call.","start":5.04,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.04599319212138653},{"text":"I just got a bunch","start":5.2799997,"end":6.48,"sentiment":"neutral","sentiment_score":0.008753103204071522}],"sentiment":"neutral","sentiment_score":0.019393128609018668,"channel":1,"num_words":7,"start":5.04,"end":6.48},{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.013623900711536407}],"sentiment":"neutral","sentiment_score":0.013623900711536407,"channel":0,"num_words":1,"start":6.3999996,"end":6.7999997},{"sentences":[{"text":"of calls from","start":6.48,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.004763814931114514}],"sentiment":"neutral","sentiment_score":0.004763814931114514,"channel":1,"num_words":3,"start":6.48,"end":7.2999997},{"sentences":[{"text":"Hello.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.009303368628025057},{"text":"Mhmm.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.0024504591710865498},{"text":"Yeah.","start":8.16,"end":8.559999,"sentiment":"neutral","sentiment_score":0.003959145862609148},{"text":"Sorry.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.019537966698408127}],"sentiment":"neutral","sentiment_score":-0.0009562482591718435,"channel":0,"num_words":4,"start":6.7999997,"end":9.059999},{"sentences":[{"text":"you.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":-0.010395502671599388}],"sentiment":"neutral","sentiment_score":-0.010395502671599388,"channel":1,"num_words":1,"start":8.96,"end":9.46},{"sentences":[{"text":"Am I speaking with Luke again?","start":9.36,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.0068312242316703005}],"sentiment":"neutral","sentiment_score":-0.0068312242316703005,"channel":0,"num_words":6,"start":9.36,"end":11.059999},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.06823204457759857},{"text":"Yeah.","start":11.44,"end":11.679999,"sentiment":"neutral","sentiment_score":0.19471485912799835},{"text":"It's nice.","start":11.679999,"end":12.34,"sentiment":"positive","sentiment_score":0.43371933698654175}],"sentiment":"neutral","sentiment_score":0.2825963944196701,"channel":1,"num_words":4,"start":11.12,"end":12.34},{"sentences":[{"text":"Yeah.","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.07219116389751434},{"text":"I was just want to clear something.","start":13.599999,"end":16.275,"sentiment":"neutral","sentiment_score":-0.06852150708436966},{"text":"Apologies for the earlier I told you a misinformation one.","start":16.335,"end":21.215,"sentiment":"neutral","sentiment_score":-0.2730209484696388},{"text":"Upon checking your plan, it's under no contract option.","start":21.215,"end":25.715,"sentiment":"neutral","sentiment_score":-0.1616675870286094},{"text":"Is","start":26.175,"end":26.415,"sentiment":"neutral","sentiment_score":-0.04919854551553726}],"sentiment":"neutral","sentiment_score":-0.16578127497008868,"channel":0,"num_words":28,"start":12.96,"end":26.415},{"sentences":[{"text":"Yeah.","start":26.279999,"end":26.779999,"sentiment":"neutral","sentiment_score":-0.03803184628486633}],"sentiment":"neutral","sentiment_score":-0.03803184628486633,"channel":1,"num_words":1,"start":26.279999,"end":26.779999},{"sentences":[{"text":"that right?","start":26.415,"end":27.075,"sentiment":"neutral","sentiment_score":-0.03686586394906044},{"text":"Yeah.","start":27.27,"end":27.51,"sentiment":"neutral","sentiment_score":-0.022668367251753807}],"sentiment":"neutral","sentiment_score":-0.03213336504995823,"channel":0,"num_words":3,"start":26.415,"end":27.51},{"sentences":[{"text":"Yeah.","start":27.32,"end":27.64,"sentiment":"neutral","sentiment_score":-0.017544444650411606}],"sentiment":"neutral","sentiment_score":-0.017544444650411606,"channel":1,"num_words":1,"start":27.32,"end":27.64},{"sentences":[{"text":"So","start":27.51,"end":27.75,"sentiment":"neutral","sentiment_score":-0.022147631272673607}],"sentiment":"neutral","sentiment_score":-0.022147631272673607,"channel":0,"num_words":1,"start":27.51,"end":27.75},{"sentences":[{"text":"That's","start":27.64,"end":27.96,"sentiment":"neutral","sentiment_score":-0.028021683916449547}],"sentiment":"neutral","sentiment_score":-0.028021683916449547,"channel":1,"num_words":1,"start":27.64,"end":27.96},{"sentences":[{"text":"the","start":27.75,"end":27.99,"sentiment":"neutral","sentiment_score":-0.032121770083904266}],"sentiment":"neutral","sentiment_score":-0.032121770083904266,"channel":0,"num_words":1,"start":27.75,"end":27.99},{"sentences":[{"text":"it.","start":27.96,"end":28.46,"sentiment":"neutral","sentiment_score":-0.02086595445871353}],"sentiment":"neutral","sentiment_score":-0.02086595445871353,"channel":1,"num_words":1,"start":27.96,"end":28.46},{"sentences":[{"text":"free month yeah.","start":27.99,"end":28.95,"sentiment":"neutral","sentiment_score":-0.025174693514903385},{"text":"The so the free month offer is not applicable as it only applies to a twelve or twenty four month contract.","start":28.95,"end":35.29,"sentiment":"neutral","sentiment_score":-0.07498595845841226},{"text":"So you'll receive your first invoice then in the month of May as","start":35.59,"end":39.845,"sentiment":"neutral","sentiment_score":-0.006630394607782364}],"sentiment":"neutral","sentiment_score":-0.04693038751547401,"channel":0,"num_words":37,"start":27.99,"end":39.845},{"sentences":[{"text":"Okay.","start":39.72,"end":40.22,"sentiment":"neutral","sentiment_score":-0.014225943014025688}],"sentiment":"neutral","sentiment_score":-0.014225943014025688,"channel":1,"num_words":1,"start":39.72,"end":40.22},{"sentences":[{"text":"since your front payment for the first month has already been settled.","start":40.165,"end":43.704998,"sentiment":"neutral","sentiment_score":-0.039486524338523545}],"sentiment":"neutral","sentiment_score":-0.039486524338523545,"channel":0,"num_words":12,"start":40.165,"end":43.704998},{"sentences":[{"text":"Understood.","start":44.255,"end":44.755,"sentiment":"neutral","sentiment_score":-0.10500384867191316},{"text":"No.","start":44.895,"end":45.055,"sentiment":"neutral","sentiment_score":-0.20584586262702945},{"text":"I thought that might be the","start":45.055,"end":45.935,"sentiment":"neutral","sentiment_score":-0.23576804250478745}],"sentiment":"neutral","sentiment_score":-0.2156822457909584,"channel":1,"num_words":8,"start":44.255,"end":45.935},{"sentences":[{"text":"Yes.","start":45.925,"end":46.425,"sentiment":"neutral","sentiment_score":-0.11782801151275636}],"sentiment":"neutral","sentiment_score":-0.11782801151275636,"channel":0,"num_words":1,"start":45.925,"end":46.425},{"sentences":[{"text":"case.","start":45.935,"end":46.175003,"sentiment":"neutral","sentiment_score":-0.16642892360687256},{"text":"It just just wasn't clear from what I read, so that that's why I asked.","start":46.175003,"end":49.475002,"sentiment":"neutral","sentiment_score":-0.19118035386006038}],"sentiment":"neutral","sentiment_score":-0.18963338946923614,"channel":1,"num_words":16,"start":45.935,"end":49.475002},{"sentences":[{"text":"Yeah.","start":49.445,"end":49.925,"sentiment":"neutral","sentiment_score":-0.023795299232006073},{"text":"Sorry for the earlier","start":49.925,"end":51.385,"sentiment":"neutral","sentiment_score":-0.028821825049817562}],"sentiment":"neutral","sentiment_score":-0.027816519886255265,"channel":0,"num_words":5,"start":49.445,"end":51.385},{"sentences":[{"text":"All good.","start":52.415,"end":52.895,"sentiment":"neutral","sentiment_score":0.20048771798610687},{"text":"I'll I'll survive.","start":52.895,"end":53.635002,"sentiment":"neutral","sentiment_score":0.2265194058418274},{"text":"Don't worry.","start":53.695,"end":54.355003,"sentiment":"neutral","sentiment_score":0.12491995841264725}],"sentiment":"neutral","sentiment_score":0.19005336718899862,"channel":1,"num_words":7,"start":52.415,"end":54.355003},{"sentences":[{"text":"yeah.","start":54.898872,"end":55.398872,"sentiment":"neutral","sentiment_score":0.1403197944164276},{"text":"That's it.","start":55.458874,"end":56.018875,"sentiment":"neutral","sentiment_score":0.18705527484416962}],"sentiment":"neutral","sentiment_score":0.17147678136825562,"channel":0,"num_words":3,"start":54.898872,"end":56.018875},{"sentences":[{"text":"Beauty.","start":55.935,"end":56.435,"sentiment":"neutral","sentiment_score":0.3323868215084076}],"sentiment":"neutral","sentiment_score":0.3323868215084076,"channel":1,"num_words":1,"start":55.935,"end":56.435},{"sentences":[{"text":"Thank you.","start":56.018875,"end":56.758873,"sentiment":"positive","sentiment_score":0.4085463285446167}],"sentiment":"positive","sentiment_score":0.4085463285446167,"channel":0,"num_words":2,"start":56.018875,"end":56.758873},{"sentences":[{"text":"No","start":56.588936,"end":57.088936,"sentiment":"neutral","sentiment_score":0.0728922188282013}],"sentiment":"neutral","sentiment_score":0.0728922188282013,"channel":1,"num_words":1,"start":56.588936,"end":57.088936},{"sentences":[{"text":"Yeah.","start":56.898872,"end":57.298874,"sentiment":"neutral","sentiment_score":0.08301468938589096},{"text":"Bye.","start":57.298874,"end":57.798874,"sentiment":"neutral","sentiment_score":0.0745420977473259}],"sentiment":"neutral","sentiment_score":0.07877839356660843,"channel":0,"num_words":2,"start":56.898872,"end":57.798874},{"sentences":[{"text":"worries.","start":57.755936,"end":58.255936,"sentiment":"neutral","sentiment_score":0.06865385174751282},{"text":"See you.","start":58.922935,"end":60.58994,"sentiment":"neutral","sentiment_score":0.14352912455797195},{"text":"Bye.","start":61.25694,"end":61.75694,"sentiment":"neutral","sentiment_score":0.05872415378689766}],"sentiment":"neutral","sentiment_score":0.1036090636625886,"channel":1,"num_words":4,"start":57.755936,"end":61.75694}]},"summary":{"result":"success","short":"The customer is returning a call and speaking with someone named Luke. The customer tells Luke that their plan is under no contract and that they will receive their first invoice in May. The customer apologizes for a misinformation they received and ends the call."},"intents":{"segments":[{"text":"I'm just returning Yes. a call. I just got a bunch Yeah. of calls Hello. from Mhmm. Yeah. Sorry. you. Am I speaking with Luke again? Yeah.","start_word":2,"end_word":28,"intents":[{"intent":"Introduce oneself","confidence_score":0.00042840064}]},{"text":"Upon checking your plan, it's under no contract option. Is Yeah.","start_word":50,"end_word":60,"intents":[{"intent":"Inquire about luke's plan","confidence_score":0.00009246751}]},{"text":"that right? Yeah.","start_word":61,"end_word":63,"intents":[{"intent":"Confirm arrangement","confidence_score":0.00012314208}]},{"text":"I thought that might be the Yes. case. It just just wasn't clear from what I read, so that that's why I asked. Yeah.","start_word":121,"end_word":144,"intents":[{"intent":"Clarify misunderstanding","confidence_score":0.026753971},{"intent":"Clarify agreement","confidence_score":0.088090725},{"intent":"Clarify misunderstanding","confidence_score":0.00551293}]},{"text":"Thank you. No Yeah.","start_word":160,"end_word":163,"intents":[{"intent":"Express gratitude","confidence_score":0.12780409}]}]},"sentiments":{"segments":[{"text":"Hello? Hey. I'm just returning Yes. a call. I just got a bunch Yeah. of calls Hello. from Mhmm. Yeah. Sorry. you. Am I speaking with Luke again? Yeah. Yeah.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.022028330713510513},{"text":"It's nice.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.43039068579673767},{"text":"Yeah. I was just want to clear something. Apologies for the earlier I told you a misinformation one. Upon checking your plan, it's under no contract option. Is Yeah. that right? Yeah. Yeah. So That's the it. free month yeah. The so the free month offer is not applicable as it only applies to a twelve or twenty four month contract. So you'll receive your first invoice then in the month of May as Okay. since your front payment for the first month has already been settled. Understood. No. I thought that might be the Yes. case. It just just wasn't clear from what I read, so that that's why I asked. Yeah. Sorry for the earlier All good. I'll I'll survive. Don't worry. yeah. That's it. Beauty.","start_word":32,"end_word":159,"sentiment":"neutral","sentiment_score":-0.06481429189443588},{"text":"Thank you.","start_word":160,"end_word":161,"sentiment":"positive","sentiment_score":0.39264750480651855},{"text":"No Yeah. Bye. worries. See you. Bye.","start_word":162,"end_word":168,"sentiment":"neutral","sentiment_score":0.09043632447719574}],"average":{"sentiment":"neutral","sentiment_score":-0.02451152053533816}}}}