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I can hear you. Mhmm. Thank you so much. Just give me one second. Yeah. Hold on, please. One moment. Let me just pull up your account. And how about the first name on the account, please? The first name on the account? Thank thank you so much. We already have your account pulled up. And how can I help you today? Mhmm. Yeah. I really do apologize to hear that, Ho. We actually experienced an increase in the cost associated with maintaining and providing our network services. Also, with the network itself, the Linham network. So as a result, we've had to also make a small adjustment to our pricing to help us continue delivering a reliable and quality service to our customers. Though this is so sudden, I really do apologize that this one has caused. But following our recently launched website and also the networks or the Linkedin network of the most updated price. That's why we also had, to, add some small adjustment to our current pricing. I'm so sorry for this, Hu, but the invoice that you're currently looking is currently correct, which is already our updated pricing. I'm so sorry that you... I mean, I completely understand that this is something that you want to know about. Yes. So, again, who... I completely understand that this price change is something that you want to know about, and I do apologize if you were not informed beforehand. So what... And I just want to know that... I mean, to explain the reason behind that. The the positive side is... I mean, we've recently experienced an increase in the costs associated with maintaining and providing at our network services. So as a result, we've had to make a really small adjustment to our pricing to help you continue delivering a reliable quality service to quality service. This adjustment Yeah. I really understand that for two months, there was a price adjustment. But please know that this is not gonna happen in additional months now. Like, we change our prices every two months or every month. No. This is already the standard price moving forward with Airtel. This is... I I I can assure you that I... The prices will not gonna happen. Who... Okay. Alright. Every... Your concern is really valid. Your feedback is really valid, and we appreciate you with that feedback. Though I understand that there was just a sudden increase after two months, please know that this is actually the first time that we had to adjust our price adjustment. Trust me. This is not happening every year or every month. I know that you've been with a previous ISP before, and they've had a... The same prices, but it's the same with us as well. It just so happened that after two months that you are with us, that's the time that we had to make an adjustment with our prices, and we hope that you really understand regarding with those changes. I'm sorry? No. I am annotating every concern that you are telling me right now because I just want to make sure that your concern is properly annotated and communicated with with Airtel. For for your current... I really understand where you're coming from, who. Your current plan with us is under 25 NPPS. And the current price for the 25 NPPS on the most updated price changes is... I'm sorry? Yes. Yes. It's $90 per month. That's the standard plan. However, you still have a discount set up. That's the adjusted amount. That's actually... Yeah. As I mentioned earlier, that's actually the adjusted amount as we've recently experienced an increase in the cost associated with the network services. So we had to also make a small adjustment to our pricing. That's the reason that it is the current standard price, which is for the $90. Though I understand that you recently subscribed with a cheaper price. However, price increase happens just now or just this month, which is the month for October. So starting this month of October, the standard price is $90. But no worries. You still have to get your 15% discount this day. We really care. No. It's $90, but don't... Who we really care about you. That's why I'm I'm trying to let you know the upgraded plans and prices, which is the 90%. Everything that everything that is... I mean, every concern that you are right now, everything has been annotated so that I can also communicate it with... Within the Airtel team. Okay? So for now, I will... Are still looking into this, and I'll make sure that I will maximize all of my resources here so that I can get back to you with the most with the most accurate information. Okay? But for now, if you could give us a chance to... If you could just give us a second chance to rectify everything for you and stay with us until your contract ends, we... I'll hope that you will also yes. So who for now, everything is under control. Okay? We are already taking into it every corner, every... So that we can provide you the... With the most and reasonable information to you who... Okay? So please give us a second chance to rectify everything, and we'll get back to you as soon as we have and... So that you can still continue with our... With Ertel. Alright. No worries. We'll take note everything that you've said. Your feelings are all valid, and we want... We we actually love you to stay with Airtel. We we really don't want to lose customers. That's why if you could give us another chance to rectify everything here on our end so that I'm hoping for a good news when... Once I call you back. Cool. Alright? Mhmm. I really understand. No worries. Yes. I know. But for now, if we we... Yeah. Yeah. I sorry? Yeah. Yeah. Who... Okay. Who... I'll make sure that you'll receive a good news for from us within this day. So if you could, for a moment, give us a chance to fix this issue within Airtel and to you directly, we'll be happy to provide you with more accurate and most updated information. Yes. I am really with you who... I am with you. I'm also a customer myself, and I really know where you're coming from. That's why I'd like to fix this issue within ourselves. Mhmm. Yes. Resent... My name is... No worries, Naho. I... My name is Mary, and I'll be the one who'll be speaking with you all throughout. We'll work on this together. Yes. R y m a r y. So I'll be the one who speak with you every time. R y r y. You. If... You will receive a call from me. And if you want to call us back, just look for my... Just say my name so that you can be connected to me. Alright? Let me be the one who will fix this issue for you. Rest assured that I will work on it. Mhmm. Yeah. I really... Yeah. That's... Yeah. That's actually right. Mhmm. Yeah. No worries. Yeah. No worries. I'll look into this for you too. Alright? I'll work on it. No worries. For now, you you lessen your worries. I'll be the one who will do the work here on my end. Okay? Alright. Mhmm. No worries. I got I got it too. Mhmm. Thank you so much. Thank you so much for your time. Talk to you soon. 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you for calling Airtel. My name is Mary. May I have your name, please? I'm sorry. What's the name again?\n\nWould you mind spell... Go ahead. I'm sorry? Yes. I can hear you.\n\nYes. I can hear you. Mhmm. Thank you so much. Just give me one second.\n\nYeah. Hold on, please. One moment. Let me just pull up your account. And how about the first name on the account, please?\n\nThe first name on the account? Thank thank you so much. We already have your account pulled up. And how can I help you today? Mhmm.\n\nYeah. I really do apologize to hear that, Ho. We actually experienced an increase in the cost associated with maintaining and providing our network services. Also, with the network itself, the Linham network. So as a result, we've had to also make a small adjustment to our pricing to help us continue delivering a reliable and quality service to our customers.\n\nThough this is so sudden, I really do apologize that this one has caused. But following our recently launched website and also the networks or the Linkedin network of the most updated price. That's why we also had, to, add some small adjustment to our current pricing. I'm so sorry for this, Hu, but the invoice that you're currently looking is currently correct, which is already our updated pricing. I'm so sorry that you...\n\nI mean, I completely understand that this is something that you want to know about. Yes. So, again, who... I completely understand that this price change is something that you want to know about, and I do apologize if you were not informed beforehand. So what...\n\nAnd I just want to know that... I mean, to explain the reason behind that. The the positive side is... I mean, we've recently experienced an increase in the costs associated with maintaining and providing at our network services. So as a result, we've had to make a really small adjustment to our pricing to help you continue delivering a reliable quality service to quality service.\n\nThis adjustment Yeah. I really understand that for two months, there was a price adjustment. But please know that this is not gonna happen in additional months now. Like, we change our prices every two months or every month. No.\n\nThis is already the standard price moving forward with Airtel. This is... I I I can assure you that I... The prices will not gonna happen. Who...\n\nOkay. Alright. Every... Your concern is really valid. Your feedback is really valid, and we appreciate you with that feedback.\n\nThough I understand that there was just a sudden increase after two months, please know that this is actually the first time that we had to adjust our price adjustment. Trust me. This is not happening every year or every month. I know that you've been with a previous ISP before, and they've had a... The same prices, but it's the same with us as well.\n\nIt just so happened that after two months that you are with us, that's the time that we had to make an adjustment with our prices, and we hope that you really understand regarding with those changes. I'm sorry? No. I am annotating every concern that you are telling me right now because I just want to make sure that your concern is properly annotated and communicated with with Airtel. For for your current...\n\nI really understand where you're coming from, who. Your current plan with us is under 25 NPPS. And the current price for the 25 NPPS on the most updated price changes is... I'm sorry? Yes.\n\nYes. It's $90 per month. That's the standard plan. However, you still have a discount set up. That's the adjusted amount.\n\nThat's actually... Yeah. As I mentioned earlier, that's actually the adjusted amount as we've recently experienced an increase in the cost associated with the network services. So we had to also make a small adjustment to our pricing. That's the reason that it is the current standard price, which is for the $90.\n\nThough I understand that you recently subscribed with a cheaper price. However, price increase happens just now or just this month, which is the month for October. So starting this month of October, the standard price is $90. But no worries. You still have to get your 15% discount this day.\n\nWe really care. No. It's $90, but don't... Who we really care about you. That's why I'm I'm trying to let you know the upgraded plans and prices, which is the 90%.\n\nEverything that everything that is... I mean, every concern that you are right now, everything has been annotated so that I can also communicate it with... Within the Airtel team. Okay? So for now, I will...\n\nAre still looking into this, and I'll make sure that I will maximize all of my resources here so that I can get back to you with the most with the most accurate information. Okay? But for now, if you could give us a chance to... If you could just give us a second chance to rectify everything for you and stay with us until your contract ends, we... I'll hope that you will also yes.\n\nSo who for now, everything is under control. Okay? We are already taking into it every corner, every... So that we can provide you the... With the most and reasonable information to you who...\n\nOkay? So please give us a second chance to rectify everything, and we'll get back to you as soon as we have and... So that you can still continue with our... With Ertel. Alright.\n\nNo worries. We'll take note everything that you've said. Your feelings are all valid, and we want... We we actually love you to stay with Airtel. We we really don't want to lose customers.\n\nThat's why if you could give us another chance to rectify everything here on our end so that I'm hoping for a good news when... Once I call you back. Cool. Alright? Mhmm.\n\nI really understand. No worries. Yes. I know. But for now, if we we...\n\nYeah. Yeah. I sorry? Yeah. Yeah.\n\nWho... Okay. Who... I'll make sure that you'll receive a good news for from us within this day. So if you could, for a moment, give us a chance to fix this issue within Airtel and to you directly, we'll be happy to provide you with more accurate and most updated information.\n\nYes. I am really with you who... I am with you. I'm also a customer myself, and I really know where you're coming from. That's why I'd like to fix this issue within ourselves.\n\nMhmm. Yes. Resent... My name is... No worries, Naho.\n\nI... My name is Mary, and I'll be the one who'll be speaking with you all throughout. We'll work on this together. Yes. R y m a r y.\n\nSo I'll be the one who speak with you every time. R y r y. You. If... You will receive a call from me.\n\nAnd if you want to call us back, just look for my... Just say my name so that you can be connected to me. Alright? Let me be the one who will fix this issue for you. Rest assured that I will work on it.\n\nMhmm. Yeah. I really... Yeah. That's...\n\nYeah. That's actually right. Mhmm. Yeah. No worries.\n\nYeah. No worries. I'll look into this for you too. Alright? I'll work on it.\n\nNo worries. For now, you you lessen your worries. I'll be the one who will do the work here on my end. Okay? Alright.\n\nMhmm. No worries. I got I got it too. Mhmm. Thank you so much.\n\nThank you so much for your time. Talk to you soon. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.6098318576812745},{"text":"My name is Mary.","start":3.1999998,"end":4.16,"sentiment":"positive","sentiment_score":0.5371164977550507},{"text":"May I have your name, please?","start":4.16,"end":5.38,"sentiment":"positive","sentiment_score":0.35269834597905475},{"text":"I'm sorry.","start":9.92,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.05142463371157646},{"text":"What's the name again?","start":10.559999,"end":11.62,"sentiment":"neutral","sentiment_score":-0.03740841522812843}],"sentiment":"positive","sentiment_score":0.3362539250935827,"num_words":21,"start":1.8399999,"end":11.62},{"sentences":[{"text":"Would you mind spell...","start":15.545,"end":16.765,"sentiment":"neutral","sentiment_score":-0.015333107905462384},{"text":"Go 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much.","start":33.35,"end":34.23,"sentiment":"positive","sentiment_score":0.5482363849878311},{"text":"Just give me one second.","start":34.23,"end":35.45,"sentiment":"neutral","sentiment_score":0.22553634643554688}],"sentiment":"neutral","sentiment_score":0.22982936265567938,"num_words":15,"start":28.31,"end":35.45},{"sentences":[{"text":"Yeah.","start":42.445,"end":42.844997,"sentiment":"neutral","sentiment_score":0.04198557883501053},{"text":"Hold on, please.","start":42.844997,"end":43.805,"sentiment":"neutral","sentiment_score":0.033187160889307656},{"text":"One moment.","start":43.805,"end":44.545,"sentiment":"neutral","sentiment_score":0.033961571753025055},{"text":"Let me just pull up your account.","start":58.260002,"end":60.04,"sentiment":"neutral","sentiment_score":0.05381374540073531},{"text":"And how about the first name on the account, please?","start":69.355,"end":72.015,"sentiment":"neutral","sentiment_score":0.04115452133119106}],"sentiment":"neutral","sentiment_score":0.04337876678808876,"num_words":23,"start":42.445,"end":72.015},{"sentences":[{"text":"The first name on the account?","start":74.235,"end":75.935005,"sentiment":"neutral","sentiment_score":-0.0035100198971728482},{"text":"Thank thank you so much.","start":78.075005,"end":80.395004,"sentiment":"positive","sentiment_score":0.5216772675514221},{"text":"We already have your account pulled up.","start":80.395004,"end":82.795,"sentiment":"neutral","sentiment_score":0.20864117358412063},{"text":"And how can I help you today?","start":82.795,"end":84.96,"sentiment":"neutral","sentiment_score":0.26127532763140543},{"text":"Mhmm.","start":113.25,"end":113.75,"sentiment":"neutral","sentiment_score":-0.1331184059381485}],"sentiment":"neutral","sentiment_score":0.22090858926710027,"num_words":26,"start":74.235,"end":113.75},{"sentences":[{"text":"Yeah.","start":116.85,"end":117.25,"sentiment":"neutral","sentiment_score":-0.05730088800191879},{"text":"I really do apologize to hear that, Ho.","start":117.25,"end":120.87,"sentiment":"neutral","sentiment_score":-0.3091204818338156},{"text":"We actually experienced an increase in the cost associated with maintaining and providing our network services.","start":121.33,"end":127.99,"sentiment":"negative","sentiment_score":-0.3436949197202921},{"text":"Also, with the network itself, the Linham network.","start":128.13,"end":133.11499,"sentiment":"neutral","sentiment_score":-0.20969403348863125},{"text":"So as a result, we've had to also make a small adjustment to our pricing to help us continue delivering a reliable and quality service to our customers.","start":133.495,"end":142.95499,"sentiment":"neutral","sentiment_score":-0.07536248490214348}],"sentiment":"neutral","sentiment_score":-0.19372270989124893,"num_words":61,"start":116.85,"end":142.95499},{"sentences":[{"text":"Though this is so sudden, I really do apologize that this one has caused.","start":143.79001,"end":149.01001,"sentiment":"negative","sentiment_score":-0.3727424889802933},{"text":"But following our recently launched website and also the networks or the Linkedin network of the most updated price.","start":149.71,"end":159.605,"sentiment":"neutral","sentiment_score":-0.12422677482429303},{"text":"That's why we also had, to, add some small adjustment to our current pricing.","start":160.225,"end":166.645,"sentiment":"neutral","sentiment_score":-0.15518592776996748},{"text":"I'm so sorry for this, Hu, but the invoice that you're currently looking is currently correct, which is already our updated pricing.","start":167.505,"end":175.04001,"sentiment":"negative","sentiment_score":-0.36242827298966324},{"text":"I'm so sorry that you...","start":206.76999,"end":207.97,"sentiment":"negative","sentiment_score":-0.3803205370903015}],"sentiment":"neutral","sentiment_score":-0.2652206925322881,"num_words":74,"start":143.79001,"end":207.97},{"sentences":[{"text":"I mean, I completely understand that this is something that you want to know about.","start":207.97,"end":212.70999,"sentiment":"neutral","sentiment_score":-0.2520873631040255},{"text":"Yes.","start":219.565,"end":220.065,"sentiment":"neutral","sentiment_score":-0.07364412397146225},{"text":"So, again, who...","start":220.205,"end":221.645,"sentiment":"neutral","sentiment_score":-0.07868904744585355},{"text":"I completely understand that this price change is something that you want to know about, and I do apologize if you were not informed beforehand.","start":221.645,"end":231.02501,"sentiment":"neutral","sentiment_score":-0.23019252717494965},{"text":"So what...","start":231.97,"end":232.70999,"sentiment":"neutral","sentiment_score":-0.08970313519239426}],"sentiment":"neutral","sentiment_score":-0.21794002527452033,"num_words":46,"start":207.97,"end":232.70999},{"sentences":[{"text":"And I just want to know that...","start":232.77,"end":234.77,"sentiment":"neutral","sentiment_score":-0.12886957824230194},{"text":"I mean, to explain the reason behind that.","start":234.77,"end":236.77,"sentiment":"neutral","sentiment_score":-0.1487285327166319},{"text":"The the positive side is...","start":236.77,"end":238.13,"sentiment":"neutral","sentiment_score":0.10601851642131806},{"text":"I mean, we've recently experienced an increase in the costs associated with maintaining and providing at our network services.","start":238.13,"end":247.67,"sentiment":"neutral","sentiment_score":-0.14017040713837273},{"text":"So as a result, we've had to make a really small adjustment to our pricing to help you continue delivering a reliable quality service to quality service.","start":248.265,"end":258.045,"sentiment":"neutral","sentiment_score":-0.11751372781064776}],"sentiment":"neutral","sentiment_score":-0.11208986536119923,"num_words":66,"start":232.77,"end":258.045},{"sentences":[{"text":"This adjustment Yeah.","start":259.225,"end":303.075,"sentiment":"neutral","sentiment_score":-0.2105036328236262},{"text":"I really understand that for two months, there was a price adjustment.","start":303.075,"end":306.455,"sentiment":"neutral","sentiment_score":-0.32370209445556003},{"text":"But please know that this is not gonna happen in additional months now.","start":306.595,"end":314.275,"sentiment":"negative","sentiment_score":-0.49502609784786517},{"text":"Like, we change our prices every two months or every month.","start":314.275,"end":318.81,"sentiment":"neutral","sentiment_score":-0.3264544335278598},{"text":"No.","start":318.81,"end":319.31,"sentiment":"negative","sentiment_score":-0.4574337601661682}],"sentiment":"negative","sentiment_score":-0.3749926958233118,"num_words":40,"start":259.225,"end":319.31},{"sentences":[{"text":"This is already the standard price moving forward with Airtel.","start":319.61002,"end":324.67,"sentiment":"negative","sentiment_score":-0.36271242797374725},{"text":"This is...","start":326.81,"end":327.45,"sentiment":"neutral","sentiment_score":-0.21235836297273636},{"text":"I I I can assure you that I...","start":327.45,"end":329.71002,"sentiment":"neutral","sentiment_score":-0.14418554678559303},{"text":"The prices will not gonna happen.","start":329.77002,"end":334.16498,"sentiment":"negative","sentiment_score":-0.38802411158879596},{"text":"Who...","start":366.315,"end":366.715,"sentiment":"neutral","sentiment_score":-0.12444066256284714}],"sentiment":"neutral","sentiment_score":-0.28362632266901155,"num_words":27,"start":319.61002,"end":366.715},{"sentences":[{"text":"Okay.","start":366.715,"end":367.215,"sentiment":"neutral","sentiment_score":-0.04221910983324051},{"text":"Alright.","start":367.595,"end":368.095,"sentiment":"neutral","sentiment_score":-0.010917261242866516},{"text":"Every...","start":368.235,"end":368.735,"sentiment":"neutral","sentiment_score":-0.02142230048775673},{"text":"Your concern is really valid.","start":368.875,"end":370.495,"sentiment":"neutral","sentiment_score":0.009592796862125396},{"text":"Your feedback is really valid, and we appreciate you with that feedback.","start":370.955,"end":377.30002,"sentiment":"positive","sentiment_score":0.35429833581050235}],"sentiment":"neutral","sentiment_score":0.2112492671236396,"num_words":20,"start":366.715,"end":377.30002},{"sentences":[{"text":"Though I understand that there was just a sudden increase after two months, please know that this is actually the first time that we had to adjust our price adjustment.","start":378.16,"end":391.67502,"sentiment":"negative","sentiment_score":-0.3611561333139737},{"text":"Trust me.","start":393.095,"end":393.815,"sentiment":"neutral","sentiment_score":-0.2732461839914322},{"text":"This is not happening every year or every month.","start":393.815,"end":397.435,"sentiment":"negative","sentiment_score":-0.39672497577137417},{"text":"I know that you've been with a previous ISP before, and they've had a...","start":397.73502,"end":405.38998,"sentiment":"neutral","sentiment_score":-0.1313742042652198},{"text":"The same prices, but it's the same with us as 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Airtel.","start":495.345,"end":507.605,"sentiment":"neutral","sentiment_score":-0.12935976684093475},{"text":"For for your current...","start":525.52496,"end":532.985,"sentiment":"neutral","sentiment_score":-0.21159035712480545}],"sentiment":"neutral","sentiment_score":-0.20423431019928004,"num_words":74,"start":411.13,"end":532.985},{"sentences":[{"text":"I really understand where you're coming from, who.","start":534.725,"end":537.48,"sentiment":"neutral","sentiment_score":-0.18072069436311722},{"text":"Your current plan with us is under 25 NPPS.","start":537.95996,"end":541.1,"sentiment":"neutral","sentiment_score":-0.11409314639038509},{"text":"And the current price for the 25 NPPS on the most updated price changes is...","start":542.12,"end":555.23505,"sentiment":"neutral","sentiment_score":-0.06365886057416598},{"text":"I'm 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$90.","start":604.62,"end":610.06,"sentiment":"neutral","sentiment_score":-0.1298164904117584}],"sentiment":"neutral","sentiment_score":-0.18553701134504014,"num_words":53,"start":583.77496,"end":610.06},{"sentences":[{"text":"Though I understand that you recently subscribed with a cheaper price.","start":610.06,"end":614.715,"sentiment":"neutral","sentiment_score":-0.1103463586081158},{"text":"However, price increase happens just now or just this month, which is the month for October.","start":614.775,"end":621.355,"sentiment":"neutral","sentiment_score":-0.16035320051014423},{"text":"So starting this month of October, the standard price is $90.","start":628.07,"end":631.91,"sentiment":"neutral","sentiment_score":-0.0013649464817717671},{"text":"But no worries.","start":631.91,"end":632.79,"sentiment":"neutral","sentiment_score":-0.011149965226650238},{"text":"You still have to get your 15% discount this 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90%.","start":683.555,"end":691.8,"sentiment":"neutral","sentiment_score":-0.015020114266210131}],"sentiment":"neutral","sentiment_score":-0.13919760077260435,"num_words":32,"start":676.755,"end":691.8},{"sentences":[{"text":"Everything that everything that is...","start":691.8,"end":696.62,"sentiment":"neutral","sentiment_score":0.000706552341580391},{"text":"I mean, every concern that you are right now, everything has been annotated so that I can also communicate it with...","start":696.76,"end":706.355,"sentiment":"neutral","sentiment_score":-0.018948113013591086},{"text":"Within the Airtel team.","start":706.495,"end":707.855,"sentiment":"neutral","sentiment_score":-0.012541583273559809},{"text":"Okay?","start":707.855,"end":708.355,"sentiment":"neutral","sentiment_score":-0.003949846141040325},{"text":"So for now, I will...","start":708.495,"end":713.855,"sentiment":"neutral","sentiment_score":-0.013693783804774285}],"sentiment":"neutral","sentiment_score":-0.014360075273240605,"num_words":36,"start":691.8,"end":713.855},{"sentences":[{"text":"Are still looking into this, and I'll make sure that I will maximize all of my resources here so that I can get back to you with the most with the most accurate information.","start":713.855,"end":727.92,"sentiment":"neutral","sentiment_score":0.06964951928924112},{"text":"Okay?","start":728.14,"end":728.54,"sentiment":"neutral","sentiment_score":0.009952917695045471},{"text":"But for now, if you could give us a chance to...","start":728.54,"end":731.585,"sentiment":"neutral","sentiment_score":-0.017210750417275864},{"text":"If you could just give us a second chance to rectify everything for you and stay with us until your contract ends, we...","start":733.085,"end":741.74506,"sentiment":"neutral","sentiment_score":-0.026158475114599518},{"text":"I'll hope that you will also yes.","start":741.80505,"end":800.25,"sentiment":"neutral","sentiment_score":-0.1325221439557416}],"sentiment":"neutral","sentiment_score":0.008676557679121432,"num_words":76,"start":713.855,"end":800.25},{"sentences":[{"text":"So who for now, everything is under control.","start":800.25,"end":803.55,"sentiment":"neutral","sentiment_score":-0.020570934051647782},{"text":"Okay?","start":803.61,"end":804.11,"sentiment":"neutral","sentiment_score":-0.020195024088025093},{"text":"We are already taking into it every corner, every...","start":805.05,"end":808.925,"sentiment":"neutral","sentiment_score":-0.032428909920983844},{"text":"So that we can provide you the...","start":809.305,"end":810.825,"sentiment":"neutral","sentiment_score":-0.01085324093167271},{"text":"With the most and reasonable information to you 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Ertel.","start":826.72,"end":827.62,"sentiment":"neutral","sentiment_score":-0.000569130526855588},{"text":"Alright.","start":830.16,"end":830.56,"sentiment":"neutral","sentiment_score":0.04256252944469452}],"sentiment":"neutral","sentiment_score":-0.01673166364814867,"num_words":34,"start":816.58496,"end":830.56},{"sentences":[{"text":"No worries.","start":830.56,"end":831.22,"sentiment":"neutral","sentiment_score":0.09499005228281021},{"text":"We'll take note everything that you've said.","start":831.36,"end":833.77997,"sentiment":"neutral","sentiment_score":0.0760152457015855},{"text":"Your feelings are all valid, and we want...","start":835.935,"end":840.59503,"sentiment":"neutral","sentiment_score":0.07265763403847814},{"text":"We we actually love you to stay with Airtel.","start":841.935,"end":845.055,"sentiment":"neutral","sentiment_score":0.3208908289670944},{"text":"We we really don't want to lose 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back.","start":855.34,"end":856.80005,"sentiment":"neutral","sentiment_score":0.07747513800859451},{"text":"Cool.","start":857.26,"end":857.66003,"sentiment":"neutral","sentiment_score":0.15210570394992828},{"text":"Alright?","start":857.66003,"end":858.16003,"sentiment":"neutral","sentiment_score":0.01845293492078781},{"text":"Mhmm.","start":867.155,"end":867.555,"sentiment":"neutral","sentiment_score":-0.27421027421951294}],"sentiment":"neutral","sentiment_score":0.23455389295563553,"num_words":33,"start":847.775,"end":867.555},{"sentences":[{"text":"I really understand.","start":867.555,"end":868.695,"sentiment":"neutral","sentiment_score":-0.24243903160095215},{"text":"No worries.","start":871.635,"end":872.29504,"sentiment":"neutral","sentiment_score":-0.06117142364382744},{"text":"Yes.","start":883.92,"end":884.32,"sentiment":"neutral","sentiment_score":-0.004416815936565399},{"text":"I 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fix this issue within Airtel and to you directly, we'll be happy to provide you with more accurate and most updated information.","start":918.755,"end":932.55,"sentiment":"neutral","sentiment_score":0.08399144757319899}],"sentiment":"neutral","sentiment_score":0.09256804784616599,"num_words":52,"start":911.28,"end":932.55},{"sentences":[{"text":"Yes.","start":947.785,"end":948.185,"sentiment":"neutral","sentiment_score":-0.06502214819192886},{"text":"I am really with you who...","start":948.185,"end":949.625,"sentiment":"neutral","sentiment_score":-0.048428142443299294},{"text":"I am with you.","start":949.625,"end":950.185,"sentiment":"neutral","sentiment_score":-0.021946086548268795},{"text":"I'm also a customer myself, and I really know where you're coming from.","start":950.185,"end":953.545,"sentiment":"neutral","sentiment_score":-0.05076001942730867},{"text":"That's why I'd like to fix this issue within 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worries.","start":1070.89,"end":1071.53,"sentiment":"neutral","sentiment_score":0.15975503623485565},{"text":"For now, you you lessen your worries.","start":1071.53,"end":1074.51,"sentiment":"neutral","sentiment_score":0.22279620170593262},{"text":"I'll be the one who will do the work here on my end.","start":1075.21,"end":1080.305,"sentiment":"neutral","sentiment_score":0.254273758484767},{"text":"Okay?","start":1080.305,"end":1080.805,"sentiment":"neutral","sentiment_score":0.1403624266386032},{"text":"Alright.","start":1082.545,"end":1083.045,"sentiment":"neutral","sentiment_score":0.10645963251590727}],"sentiment":"neutral","sentiment_score":0.22631101682782173,"num_words":24,"start":1070.89,"end":1083.045},{"sentences":[{"text":"Mhmm.","start":1088.785,"end":1089.285,"sentiment":"neutral","sentiment_score":0.05632949993014336},{"text":"No worries.","start":1089.345,"end":1089.985,"sentiment":"neutral","sentiment_score":0.06380337104201317},{"text":"I got I got it too.","start":1089.985,"end":1091.559,"sentiment":"positive","sentiment_score":0.49148259063561756},{"text":"Mhmm.","start":1093.079,"end":1093.579,"sentiment":"positive","sentiment_score":0.3899410665035248},{"text":"Thank you so much.","start":1093.719,"end":1094.7589,"sentiment":"positive","sentiment_score":0.5390140563249588}],"sentiment":"positive","sentiment_score":0.40563064840223106,"num_words":14,"start":1088.785,"end":1094.7589},{"sentences":[{"text":"Thank you so much for your time.","start":1094.7589,"end":1096.359,"sentiment":"positive","sentiment_score":0.39488622546195984},{"text":"Talk to you soon.","start":1096.359,"end":1097.319,"sentiment":"neutral","sentiment_score":0.16351112350821495},{"text":"Goodbye for now.","start":1097.319,"end":1098.3789,"sentiment":"neutral","sentiment_score":0.1377590944369634}],"sentiment":"neutral","sentiment_score":0.27368038254124777,"num_words":14,"start":1094.7589,"end":1098.3789}]}}]},{"alternatives":[{"transcript":"Good afternoon. My name is Ho Loydau speaking. Ho Loydau. Dao is my surname. Dao is my surname. Can you hear me? Can you hear me? Yes. Yes. My surname is Dow, d a o. Yes. That is my surname. Sorry? Oh, lord. Ho, h u u. Oh, yes. Yes. I wondering about my my balance. I don't know why this month is is is too much because I... When I tried the plan, only $59 something and six I tested $60 a month. And now I don't know why I still owing. This month, I still owing. There's a new charge, $76.49. Why? But in... When I signed when I signed a contract, $60, I I never I never had seen any question about the future... Increase in the future. When when I stick to the the price for that much money for two for two years, doesn't matter. The the company up and down, but they charge me the same amount. Why this month is charge me over? Can you tell me why? Can you tell me clearly to... Give me a clear explanation? I don't know why. That mean that... Yeah. That mean that mean this company not reliable. You cannot. We cannot trust this company because one day you you telling us $60, another two months after, you're charging us $70, $80, something like that. That's not right. When we when we signed the contract, doesn't matter how long it's take. The company is still charging us the same amount. Cannot increase, you know, too much after or three months after increase the price up. Maybe I have to call the the consumer affair and report this because this is not... This is not right. You know, I tell you what, when it was... Long, long time ago when I was with telecom, they charged me $80. Three year, five years, the same amount. Doesn't matter. The the inflation goes up. It still charged me the same amount. This is the first time I signed a contract with Lindham and charged me... And and then and charged me the price like this. I kinda understand why. Just under... I kinda understand it. Why? So the the meaning of the of the the contract... Signing a contract, that that mean nothing because today, we try... If if we we stop using it, we're still paying we're still paying for the rest. Like, we are the loser and link... Linnham company making money on us. Because, you know, they they they can't increase just two months and now increase the the price up. Now the price... You tell me the the actual... The price per month. Can you can you give me... Are you are you sleeping or something? I'm talking to you. How come you not listen? Can you can you tell me the actual price? And then after... The month after and two, three months down in the track, note note to go up because I have to write down and then I report to the to the t... TAO. I have to report this to the TAO. Cannot happen. Can I cut a price monthly, please? Tell me. Can you tell me the current price for monthly? What 90? No. I signed a contract. Only $60. What are you talking about? I think you missed checking. Sorry? So this month, how much how much is it? I don't... I I I I just don't care about 15% discount. I just want to know the actual price monthly because I because I have to load a complaint to the TIO against the the... I had to take action against the Airtel company because it's... The the the contract aside with Airtel, the contract very clear. If I could told me earlier, I had to pay for penalty. Now the the price goes up. So if now what what... They want to do something, they just do it. They just don't care about the customer. So tell me how how much? No. No. No. I had to report this. I had to report this. It's issue to TIO. I had to bring this issue to a TIO. She left the t... TIO. K. Help me. Deal with deal with Airtel sorted out because I don't accept it because $90 too much for me. $90 too much. I signed the triple contract with Airtel. I have chose to... I have chose that one, the cheapest one, because only me and my wife live in this building, this apartment. Why pay $90 per month? But what? I have to go to other company. So you have to think. You you speak you speak to your manager. You speak to manager, and then get back to me. Let me know. Yes. Yes. Yeah. Call me back because I'm I'm not I'm not happy with this with this price. It's too much for me and my wife because I'm I'm I'm... Yeah. Speak to your... To your to your manager and then get back to me as soon as possible. I want to I want to find out. And then before before I log the command to TLO, did you know you know TLO? Yes. When I call them, big problem for your for your company. Okay. Okay. I said when I load when I load a complaint to t o t o will help me and then make a call to to your manager... To your company and then your manager. Big big problem for for your company, all the people in this building. Yeah. You know what? When the t l got involved, then we'll find your company. Because you know what? The... Your company cannot charge people for... I don't know. I can't understand why. Okay. I'm retired. I'm retired now. I don't have... I cannot have... I can't I can't afford to pay too much money every month. I keep people just to increase this much. You know? Anyway, I wait for your call. You call me back and write down the time. What is what is your name? I want to write down all in. Mary, m a m a r I e. M a. Spell it. M a r y r r y. Okay. No. I give you one more... Yes. Sorry, Mary. I give you more... One more day tomorrow. If you don't call me back, then Monday, I will send my complaint to the TAO. Let the TAO speak to you guys. I don't I don't want to speak to you guys. Because look look like I've been dropping. I've been dropping my... The. You know? That's too much money. From 60 dollars from 60 dollars, it come up to $90. That's too much. And then without without my concern. I'm not I'm not concerned about about the the price go up. If I... If the price go up, I will choose another company. You know? This is is unreliable. Most classfully. Okay. Thank you, Mary. 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afternoon. My name is Ho Loydau speaking. Ho Loydau. Dao is my surname. Dao is my surname.\n\nCan you hear me? Can you hear me? Yes. Yes. My surname is Dow, d a o.\n\nYes. That is my surname. Sorry? Oh, lord. Ho, h u u.\n\nOh, yes. Yes. I wondering about my my balance. I don't know why this month is is is too much because I... When I tried the plan, only $59 something and six I tested $60 a month.\n\nAnd now I don't know why I still owing. This month, I still owing. There's a new charge, $76.49. Why? But in...\n\nWhen I signed when I signed a contract, $60, I I never I never had seen any question about the future... Increase in the future. When when I stick to the the price for that much money for two for two years, doesn't matter. The the company up and down, but they charge me the same amount. Why this month is charge me over?\n\nCan you tell me why? Can you tell me clearly to... Give me a clear explanation? I don't know why. That mean that...\n\nYeah. That mean that mean this company not reliable. You cannot. We cannot trust this company because one day you you telling us $60, another two months after, you're charging us $70, $80, something like that. That's not right.\n\nWhen we when we signed the contract, doesn't matter how long it's take. The company is still charging us the same amount. Cannot increase, you know, too much after or three months after increase the price up. Maybe I have to call the the consumer affair and report this because this is not... This is not right.\n\nYou know, I tell you what, when it was... Long, long time ago when I was with telecom, they charged me $80. Three year, five years, the same amount. Doesn't matter. The the inflation goes up.\n\nIt still charged me the same amount. This is the first time I signed a contract with Lindham and charged me... And and then and charged me the price like this. I kinda understand why. Just under...\n\nI kinda understand it. Why? So the the meaning of the of the the contract... Signing a contract, that that mean nothing because today, we try... If if we we stop using it, we're still paying we're still paying for the rest.\n\nLike, we are the loser and link... Linnham company making money on us. Because, you know, they they they can't increase just two months and now increase the the price up. Now the price... You tell me the the actual...\n\nThe price per month. Can you can you give me... Are you are you sleeping or something? I'm talking to you. How come you not listen?\n\nCan you can you tell me the actual price? And then after... The month after and two, three months down in the track, note note to go up because I have to write down and then I report to the to the t... TAO. I have to report this to the TAO.\n\nCannot happen. Can I cut a price monthly, please? Tell me. Can you tell me the current price for monthly? What 90?\n\nNo. I signed a contract. Only $60. What are you talking about? I think you missed checking.\n\nSorry? So this month, how much how much is it? I don't... I I I I just don't care about 15% discount. I just want to know the actual price monthly because I because I have to load a complaint to the TIO against the the...\n\nI had to take action against the Airtel company because it's... The the the contract aside with Airtel, the contract very clear. If I could told me earlier, I had to pay for penalty. Now the the price goes up. So if now what what...\n\nThey want to do something, they just do it. They just don't care about the customer. So tell me how how much? No. No.\n\nNo. I had to report this. I had to report this. It's issue to TIO. I had to bring this issue to a TIO.\n\nShe left the t... TIO. K. Help me. Deal with deal with Airtel sorted out because I don't accept it because $90 too much for me.\n\n$90 too much. I signed the triple contract with Airtel. I have chose to... I have chose that one, the cheapest one, because only me and my wife live in this building, this apartment. Why pay $90 per month?\n\nBut what? I have to go to other company. So you have to think. You you speak you speak to your manager. You speak to manager, and then get back to me.\n\nLet me know. Yes. Yes. Yeah. Call me back because I'm I'm not I'm not happy with this with this price.\n\nIt's too much for me and my wife because I'm I'm I'm... Yeah. Speak to your... To your to your manager and then get back to me as soon as possible. I want to I want to find out.\n\nAnd then before before I log the command to TLO, did you know you know TLO? Yes. When I call them, big problem for your for your company. Okay. Okay.\n\nI said when I load when I load a complaint to t o t o will help me and then make a call to to your manager... To your company and then your manager. Big big problem for for your company, all the people in this building. Yeah. You know what?\n\nWhen the t l got involved, then we'll find your company. Because you know what? The... Your company cannot charge people for... I don't know.\n\nI can't understand why. Okay. I'm retired. I'm retired now. I don't have...\n\nI cannot have... I can't I can't afford to pay too much money every month. I keep people just to increase this much. You know? Anyway, I wait for your call.\n\nYou call me back and write down the time. What is what is your name? I want to write down all in. Mary, m a m a r I e. M a.\n\nSpell it. M a r y r r y. Okay. No. I give you one more...\n\nYes. Sorry, Mary. I give you more... One more day tomorrow. If you don't call me back, then Monday, I will send my complaint to the TAO.\n\nLet the TAO speak to you guys. I don't I don't want to speak to you guys. Because look look like I've been dropping. I've been dropping my... The.\n\nYou know? That's too much money. From 60 dollars from 60 dollars, it come up to $90. That's too much. And then without without my concern.\n\nI'm not I'm not concerned about about the the price go up. If I... If the price go up, I will choose another company. You know? This is is unreliable.\n\nMost classfully. Okay. Thank you, Mary. And I have the no... Yes.\n\nYes. Yes. Okay. You are the person you are the person. Like, my my case manager.\n\nOkay? Yes. Thank you. Thank you very much. Okay.\n\nBye bye. Yeah. Bye. Yes. Bye bye.\n\nYeah. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":5.92,"end":6.64,"sentiment":"neutral","sentiment_score":0.283136785030365},{"text":"My name is Ho Loydau speaking.","start":6.64,"end":8.66,"sentiment":"neutral","sentiment_score":0.14653033018112183},{"text":"Ho Loydau.","start":12.4,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.004471818450838327},{"text":"Dao is my surname.","start":14.535,"end":16.635,"sentiment":"neutral","sentiment_score":-0.018193176249042153},{"text":"Dao is my surname.","start":20.055,"end":21.275,"sentiment":"neutral","sentiment_score":-0.017465729964897037}],"sentiment":"neutral","sentiment_score":0.07188201607722375,"num_words":18,"start":5.92,"end":21.275},{"sentences":[{"text":"Can you hear me?","start":24.935,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.0359122883528471},{"text":"Can you hear me?","start":26.455,"end":27.595,"sentiment":"neutral","sentiment_score":-0.012592083541676402},{"text":"Yes.","start":28.519999,"end":29.019999,"sentiment":"neutral","sentiment_score":0.022937115281820297},{"text":"Yes.","start":30.039999,"end":30.279999,"sentiment":"neutral","sentiment_score":0.03236372768878937},{"text":"My surname is Dow, d a o.","start":30.279999,"end":32.46,"sentiment":"neutral","sentiment_score":0.049978695809841156}],"sentiment":"neutral","sentiment_score":0.012419660356553161,"num_words":17,"start":24.935,"end":32.46},{"sentences":[{"text":"Yes.","start":36.12,"end":36.62,"sentiment":"neutral","sentiment_score":0.0719626173377037},{"text":"That is my surname.","start":39.0,"end":40.219997,"sentiment":"neutral","sentiment_score":0.06953910924494267},{"text":"Sorry?","start":72.695,"end":73.195,"sentiment":"neutral","sentiment_score":-0.019562911242246628},{"text":"Oh, lord.","start":76.534996,"end":77.354996,"sentiment":"neutral","sentiment_score":0.04264126904308796},{"text":"Ho, h u u.","start":77.41499,"end":78.954994,"sentiment":"neutral","sentiment_score":0.17149596754461527}],"sentiment":"neutral","sentiment_score":0.09181854594498873,"num_words":12,"start":36.12,"end":78.954994},{"sentences":[{"text":"Oh, yes.","start":80.215,"end":81.195,"sentiment":"neutral","sentiment_score":0.1650177463889122},{"text":"Yes.","start":85.27,"end":85.75,"sentiment":"neutral","sentiment_score":-0.042271748185157776},{"text":"I wondering about my my balance.","start":85.75,"end":90.49,"sentiment":"neutral","sentiment_score":-0.15712073693672815},{"text":"I don't know why this month is is is too much because I...","start":91.03,"end":96.229996,"sentiment":"neutral","sentiment_score":-0.2697220421754397},{"text":"When I tried the plan, only $59 something and six I tested $60 a 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signed when I signed a contract, $60, I I never I never had seen any question about the future...","start":176.70999,"end":184.485,"sentiment":"neutral","sentiment_score":-0.24793938866683415},{"text":"Increase in the future.","start":184.705,"end":185.925,"sentiment":"neutral","sentiment_score":-0.3008950650691986},{"text":"When when I stick to the the price for that much money for two for two years, doesn't matter.","start":186.54501,"end":194.485,"sentiment":"neutral","sentiment_score":-0.24894605576992035},{"text":"The the company up and down, but they charge me the same amount.","start":195.02501,"end":202.03,"sentiment":"negative","sentiment_score":-0.382283458342919},{"text":"Why this month is charge me over?","start":202.33,"end":205.39,"sentiment":"negative","sentiment_score":-0.4266358230795179}],"sentiment":"neutral","sentiment_score":-0.29838153440505266,"num_words":64,"start":176.70999,"end":205.39},{"sentences":[{"text":"Can you tell me why?","start":211.61,"end":212.81,"sentiment":"neutral","sentiment_score":-0.22322361171245575},{"text":"Can you tell me clearly to...","start":212.81,"end":214.635,"sentiment":"neutral","sentiment_score":-0.12733050187428793},{"text":"Give me a clear explanation?","start":214.935,"end":216.475,"sentiment":"neutral","sentiment_score":-0.1925983428955078},{"text":"I don't know why.","start":217.015,"end":218.075,"sentiment":"negative","sentiment_score":-0.3845215365290642},{"text":"That mean that...","start":259.54,"end":260.36002,"sentiment":"neutral","sentiment_score":-0.16746441026528677}],"sentiment":"neutral","sentiment_score":-0.21232922439989838,"num_words":23,"start":211.61,"end":260.36002},{"sentences":[{"text":"Yeah.","start":260.74,"end":261.14,"sentiment":"neutral","sentiment_score":-0.3283969759941101},{"text":"That mean that mean this company not reliable.","start":261.14,"end":264.12,"sentiment":"negative","sentiment_score":-0.6025645807385445},{"text":"You cannot.","start":264.5,"end":265.16,"sentiment":"negative","sentiment_score":-0.742636501789093},{"text":"We cannot trust this company because one day you you telling us $60, another two months after, you're charging us $70, $80, something like that.","start":265.38498,"end":276.445,"sentiment":"negative","sentiment_score":-0.5917177975177765},{"text":"That's not right.","start":276.585,"end":277.645,"sentiment":"negative","sentiment_score":-0.7007136146227518}],"sentiment":"negative","sentiment_score":-0.6033146771100851,"num_words":39,"start":260.74,"end":277.645},{"sentences":[{"text":"When we when we signed the contract, doesn't matter how long it's take.","start":278.18,"end":282.76,"sentiment":"neutral","sentiment_score":-0.2998158163749255},{"text":"The company is still charging us the same amount.","start":283.46,"end":286.28,"sentiment":"negative","sentiment_score":-0.5040781729751163},{"text":"Cannot increase, you know, too much after or three months after increase the price 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matter.","start":343.97,"end":344.87,"sentiment":"neutral","sentiment_score":-0.29224182665348053},{"text":"The the inflation goes up.","start":345.33,"end":348.165,"sentiment":"negative","sentiment_score":-0.4251239776611328}],"sentiment":"neutral","sentiment_score":-0.24619073203454414,"num_words":36,"start":332.99503,"end":348.165},{"sentences":[{"text":"It still charged me the same amount.","start":348.965,"end":350.58502,"sentiment":"neutral","sentiment_score":-0.33207993847983225},{"text":"This is the first time I signed a contract with Lindham and charged me...","start":351.125,"end":355.685,"sentiment":"neutral","sentiment_score":-0.2254216553909438},{"text":"And and then and charged me the price like this.","start":355.685,"end":359.545,"sentiment":"negative","sentiment_score":-0.33922806978225706},{"text":"I kinda understand why.","start":361.38,"end":363.08002,"sentiment":"negative","sentiment_score":-0.3415067568421364},{"text":"Just 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actual...","start":471.98502,"end":473.74503,"sentiment":"neutral","sentiment_score":-0.10488588238755862}],"sentiment":"negative","sentiment_score":-0.3696682959794998,"num_words":40,"start":451.55,"end":473.74503},{"sentences":[{"text":"The price per month.","start":473.74503,"end":475.36502,"sentiment":"neutral","sentiment_score":-0.10249838791787624},{"text":"Can you can you give me...","start":483.77,"end":489.615,"sentiment":"neutral","sentiment_score":-0.11444776877760887},{"text":"Are you are you sleeping or something?","start":489.775,"end":491.13498,"sentiment":"neutral","sentiment_score":-0.13365127252680914},{"text":"I'm talking to you.","start":491.13498,"end":492.275,"sentiment":"neutral","sentiment_score":-0.17415574565529823},{"text":"How come you not listen?","start":492.335,"end":494.035,"sentiment":"negative","sentiment_score":-0.35017133951187135}],"sentiment":"neutral","sentiment_score":-0.172296875084822,"num_words":26,"start":473.74503,"end":494.035},{"sentences":[{"text":"Can you can you tell me the actual price?","start":509.29,"end":512.43,"sentiment":"neutral","sentiment_score":-0.09342197494374381},{"text":"And then after...","start":513.77,"end":514.65,"sentiment":"neutral","sentiment_score":-0.08148316045602162},{"text":"The month after and two, three months down in the track, note note to go up because I have to write down and then I report to the to the t...","start":514.65,"end":525.335,"sentiment":"neutral","sentiment_score":-0.07669219278520154},{"text":"TAO.","start":525.335,"end":525.835,"sentiment":"neutral","sentiment_score":-0.04559901729226112},{"text":"I have to report this to the TAO.","start":527.575,"end":529.515,"sentiment":"neutral","sentiment_score":-0.16976064816117287}],"sentiment":"neutral","sentiment_score":-0.09358441220739713,"num_words":52,"start":509.29,"end":529.515},{"sentences":[{"text":"Cannot happen.","start":531.89,"end":532.79,"sentiment":"negative","sentiment_score":-0.42472511529922485},{"text":"Can I cut a price monthly, please?","start":556.725,"end":560.11005,"sentiment":"neutral","sentiment_score":-0.09403856896928378},{"text":"Tell me.","start":560.57,"end":561.31,"sentiment":"neutral","sentiment_score":-0.040087152272462845},{"text":"Can you tell me the current price for monthly?","start":564.49,"end":567.23004,"sentiment":"neutral","sentiment_score":-0.03680193030999766},{"text":"What 90?","start":574.355,"end":575.175,"sentiment":"neutral","sentiment_score":-0.012666662689298391}],"sentiment":"neutral","sentiment_score":-0.08838387345895171,"num_words":22,"start":531.89,"end":575.175},{"sentences":[{"text":"No.","start":575.39496,"end":575.71497,"sentiment":"neutral","sentiment_score":-0.14568911492824554},{"text":"I signed a contract.","start":575.71497,"end":576.595,"sentiment":"neutral","sentiment_score":-0.08739880844950676},{"text":"Only $60.","start":576.595,"end":577.735,"sentiment":"neutral","sentiment_score":-0.05928497388958931},{"text":"What are you talking about?","start":578.035,"end":579.33496,"sentiment":"neutral","sentiment_score":-0.07302884310483933},{"text":"I think you missed checking.","start":580.915,"end":582.21497,"sentiment":"neutral","sentiment_score":-0.11674157232046127}],"sentiment":"neutral","sentiment_score":-0.09192390433129143,"num_words":17,"start":575.39496,"end":582.21497},{"sentences":[{"text":"Sorry?","start":583.39496,"end":583.89496,"sentiment":"neutral","sentiment_score":-0.06921938061714172},{"text":"So this month, how much how much is it?","start":624.925,"end":628.865,"sentiment":"neutral","sentiment_score":0.005318536940548155},{"text":"I don't...","start":637.085,"end":637.565,"sentiment":"neutral","sentiment_score":-0.27804048359394073},{"text":"I I I I just don't care about 15% discount.","start":637.565,"end":640.8,"sentiment":"neutral","sentiment_score":-0.3078604131937027},{"text":"I just want to know the actual price monthly because I because I have to load a complaint to the TIO against the the...","start":640.8,"end":651.58496,"sentiment":"neutral","sentiment_score":-0.24242773776253065}],"sentiment":"neutral","sentiment_score":-0.20596311638212722,"num_words":46,"start":583.39496,"end":651.58496},{"sentences":[{"text":"I had to take action against the Airtel company because it's...","start":651.58496,"end":656.245,"sentiment":"negative","sentiment_score":-0.3415531732819297},{"text":"The the the contract aside with Airtel, the contract very clear.","start":656.625,"end":661.365,"sentiment":"neutral","sentiment_score":-0.30126267400654877},{"text":"If I could told me earlier, I had to pay for penalty.","start":661.90497,"end":665.365,"sentiment":"negative","sentiment_score":-0.36118676389257115},{"text":"Now the the price goes up.","start":666.42,"end":668.76,"sentiment":"negative","sentiment_score":-0.40945622821648914},{"text":"So if now what what...","start":668.9,"end":670.44,"sentiment":"neutral","sentiment_score":-0.2779298186302185}],"sentiment":"negative","sentiment_score":-0.338924487762981,"num_words":45,"start":651.58496,"end":670.44},{"sentences":[{"text":"They want to do something, they just do it.","start":670.82,"end":673.46,"sentiment":"negative","sentiment_score":-0.6191046833992004},{"text":"They just don't care about the customer.","start":673.46,"end":675.08,"sentiment":"negative","sentiment_score":-0.6400542514664787},{"text":"So tell me how how much?","start":676.1,"end":678.12,"sentiment":"neutral","sentiment_score":-0.26793524374564487},{"text":"No.","start":741.92004,"end":742.08,"sentiment":"neutral","sentiment_score":-0.14022597670555115},{"text":"No.","start":742.08,"end":742.24005,"sentiment":"neutral","sentiment_score":-0.1796385794878006}],"sentiment":"negative","sentiment_score":-0.4991582470635573,"num_words":24,"start":670.82,"end":742.24005},{"sentences":[{"text":"No.","start":742.24005,"end":742.32,"sentiment":"neutral","sentiment_score":-0.21389809250831604},{"text":"I had to report this.","start":742.32,"end":743.86005,"sentiment":"neutral","sentiment_score":-0.1796676367521286},{"text":"I had to report this.","start":743.92004,"end":745.2,"sentiment":"neutral","sentiment_score":-0.09855908304452896},{"text":"It's issue to TIO.","start":745.2,"end":746.9,"sentiment":"neutral","sentiment_score":-0.07241067662835121},{"text":"I had to bring this issue to a TIO.","start":747.92004,"end":750.34,"sentiment":"neutral","sentiment_score":-0.08554069283935758}],"sentiment":"neutral","sentiment_score":-0.11102252639830112,"num_words":24,"start":742.24005,"end":750.34},{"sentences":[{"text":"She left the t...","start":750.88,"end":752.0,"sentiment":"neutral","sentiment_score":-0.08554157055914402},{"text":"TIO.","start":752.0,"end":752.5,"sentiment":"neutral","sentiment_score":-0.05203579366207123},{"text":"K.","start":753.04004,"end":753.54004,"sentiment":"neutral","sentiment_score":-0.03622167930006981},{"text":"Help me.","start":754.32,"end":755.06,"sentiment":"neutral","sentiment_score":-0.08503282815217972},{"text":"Deal with deal with Airtel sorted out because I don't accept it because $90 too much for me.","start":755.84503,"end":763.625,"sentiment":"neutral","sentiment_score":-0.2249817740586069}],"sentiment":"neutral","sentiment_score":-0.17885235940607694,"num_words":26,"start":750.88,"end":763.625},{"sentences":[{"text":"$90 too much.","start":764.485,"end":765.945,"sentiment":"neutral","sentiment_score":-0.2558020701011022},{"text":"I signed the triple contract with Airtel.","start":766.485,"end":771.53,"sentiment":"neutral","sentiment_score":-0.14667112486703054},{"text":"I have chose to...","start":771.75,"end":773.05,"sentiment":"neutral","sentiment_score":-0.09393356181681156},{"text":"I have chose that one, the cheapest one, because only me and my wife live in this building, this apartment.","start":773.11,"end":778.89,"sentiment":"neutral","sentiment_score":-0.132636509090662},{"text":"Why pay $90 per month?","start":779.91003,"end":781.85004,"sentiment":"neutral","sentiment_score":-0.20885121524333955}],"sentiment":"neutral","sentiment_score":-0.15043139973512062,"num_words":39,"start":764.485,"end":781.85004},{"sentences":[{"text":"But what?","start":783.11,"end":783.93,"sentiment":"neutral","sentiment_score":-0.1989457607269287},{"text":"I have to go to other company.","start":784.035,"end":785.735,"sentiment":"neutral","sentiment_score":-0.22939732032162802},{"text":"So you have to think.","start":788.675,"end":790.055,"sentiment":"neutral","sentiment_score":-0.14576711654663085},{"text":"You you speak you speak to your manager.","start":790.115,"end":794.935,"sentiment":"neutral","sentiment_score":-0.09859825856983662},{"text":"You speak to manager, and then get back to me.","start":795.71497,"end":798.432,"sentiment":"neutral","sentiment_score":-0.06423582024872303}],"sentiment":"neutral","sentiment_score":-0.13011414429638535,"num_words":32,"start":783.11,"end":798.432},{"sentences":[{"text":"Let me know.","start":798.432,"end":799.30005,"sentiment":"neutral","sentiment_score":-0.037291668355464935},{"text":"Yes.","start":830.3,"end":830.8,"sentiment":"neutral","sentiment_score":0.06731662154197693},{"text":"Yes.","start":834.38,"end":834.88,"sentiment":"neutral","sentiment_score":0.1068790853023529},{"text":"Yeah.","start":858.72003,"end":859.22003,"sentiment":"neutral","sentiment_score":-0.08090052008628845},{"text":"Call me back because I'm I'm not I'm not happy with this with this price.","start":859.44,"end":864.10004,"sentiment":"negative","sentiment_score":-0.5628453294436137}],"sentiment":"negative","sentiment_score":-0.40291713142678853,"num_words":21,"start":798.432,"end":864.10004},{"sentences":[{"text":"It's too much for me and my wife because I'm I'm I'm...","start":864.245,"end":868.82495,"sentiment":"negative","sentiment_score":-0.552881927539905},{"text":"Yeah.","start":869.285,"end":869.785,"sentiment":"neutral","sentiment_score":-0.037079524248838425},{"text":"Speak to your...","start":871.20496,"end":872.185,"sentiment":"neutral","sentiment_score":-0.05116710936029752},{"text":"To your to your manager and then get back to me as soon as possible.","start":872.245,"end":875.865,"sentiment":"neutral","sentiment_score":-0.040579878042141596},{"text":"I want to I want to find out.","start":876.165,"end":878.185,"sentiment":"neutral","sentiment_score":-0.013438762631267311}],"sentiment":"neutral","sentiment_score":-0.19336851934591928,"num_words":39,"start":864.245,"end":878.185},{"sentences":[{"text":"And then before before I log the command to TLO, did you know you know TLO?","start":878.27,"end":882.61,"sentiment":"neutral","sentiment_score":-0.023640190018340945},{"text":"Yes.","start":885.31,"end":885.81,"sentiment":"neutral","sentiment_score":-0.0040114810690283775},{"text":"When I call them, big problem for your for your company.","start":885.87,"end":890.21,"sentiment":"neutral","sentiment_score":-0.08233919451859864},{"text":"Okay.","start":894.73505,"end":895.23505,"sentiment":"neutral","sentiment_score":-0.03922230377793312},{"text":"Okay.","start":895.53503,"end":896.03503,"sentiment":"neutral","sentiment_score":-0.023464743047952652}],"sentiment":"neutral","sentiment_score":-0.04502242359643181,"num_words":30,"start":878.27,"end":896.03503},{"sentences":[{"text":"I said when I load when I load a complaint to t o t o will help me and then make a call to to your manager...","start":896.495,"end":904.26996,"sentiment":"neutral","sentiment_score":-0.05680198436258016},{"text":"To your company and then your manager.","start":904.26996,"end":906.93,"sentiment":"neutral","sentiment_score":-0.06642984173127583},{"text":"Big big problem for for your company, all the people in this building.","start":908.26996,"end":912.20996,"sentiment":"neutral","sentiment_score":-0.19835903782110947},{"text":"Yeah.","start":933.05,"end":933.37,"sentiment":"neutral","sentiment_score":0.020992569625377655},{"text":"You know what?","start":933.37,"end":934.19,"sentiment":"neutral","sentiment_score":-0.001746200645963351}],"sentiment":"neutral","sentiment_score":-0.0894426665469712,"num_words":51,"start":896.495,"end":934.19},{"sentences":[{"text":"When the t l got involved, then we'll find your company.","start":934.32996,"end":937.76996,"sentiment":"neutral","sentiment_score":-0.0212099975482984},{"text":"Because you know what?","start":937.76996,"end":938.73,"sentiment":"neutral","sentiment_score":-0.05139445513486862},{"text":"The...","start":938.73,"end":939.23,"sentiment":"neutral","sentiment_score":-0.06792352348566055},{"text":"Your company cannot charge people for...","start":939.52997,"end":941.70996,"sentiment":"negative","sentiment_score":-0.4144510229428609},{"text":"I don't know.","start":944.415,"end":945.315,"sentiment":"negative","sentiment_score":-0.4117519756158193}],"sentiment":"neutral","sentiment_score":-0.16915093526244163,"num_words":25,"start":934.32996,"end":945.315},{"sentences":[{"text":"I can't understand why.","start":945.45496,"end":946.995,"sentiment":"negative","sentiment_score":-0.44441935420036316},{"text":"Okay.","start":947.935,"end":948.435,"sentiment":"neutral","sentiment_score":-0.05433422327041626},{"text":"I'm retired.","start":955.535,"end":956.355,"sentiment":"neutral","sentiment_score":-0.0748225711286068},{"text":"I'm retired now.","start":956.495,"end":957.63495,"sentiment":"neutral","sentiment_score":-0.15422951678435007},{"text":"I don't have...","start":957.695,"end":958.415,"sentiment":"neutral","sentiment_score":-0.3140120009581248}],"sentiment":"neutral","sentiment_score":-0.26049087196588516,"num_words":13,"start":945.45496,"end":958.415},{"sentences":[{"text":"I cannot have...","start":958.415,"end":959.475,"sentiment":"negative","sentiment_score":-0.4361629585425059},{"text":"I can't I can't afford to pay too much money every month.","start":959.535,"end":963.37,"sentiment":"negative","sentiment_score":-0.45829442391792935},{"text":"I keep people just to increase this much.","start":963.59,"end":965.69,"sentiment":"negative","sentiment_score":-0.4379330538213253},{"text":"You know?","start":966.31,"end":966.97003,"sentiment":"neutral","sentiment_score":-0.14211367815732956},{"text":"Anyway, I wait for your call.","start":968.39,"end":970.17004,"sentiment":"neutral","sentiment_score":-0.03096875734627247}],"sentiment":"negative","sentiment_score":-0.34779117076146987,"num_words":31,"start":958.415,"end":970.17004},{"sentences":[{"text":"You call me back and write down the time.","start":970.71,"end":972.55,"sentiment":"neutral","sentiment_score":-0.02116496033138699},{"text":"What is what is your name?","start":972.55,"end":973.99,"sentiment":"neutral","sentiment_score":-0.024587833012143772},{"text":"I want to write down all in.","start":973.99,"end":975.85004,"sentiment":"neutral","sentiment_score":-0.016640120052865574},{"text":"Mary, m a m a r I e.","start":980.975,"end":985.15497,"sentiment":"neutral","sentiment_score":0.04843351896852255},{"text":"M a.","start":991.25,"end":992.14996,"sentiment":"neutral","sentiment_score":0.02347161155194044}],"sentiment":"neutral","sentiment_score":-0.0006275345804169774,"num_words":32,"start":970.71,"end":992.14996},{"sentences":[{"text":"Spell it.","start":994.29,"end":994.85,"sentiment":"neutral","sentiment_score":0.01801464892923832},{"text":"M a r y r r y.","start":994.85,"end":998.62994,"sentiment":"neutral","sentiment_score":0.008738569316587277},{"text":"Okay.","start":999.97,"end":1000.47,"sentiment":"neutral","sentiment_score":0.032406553626060486},{"text":"No.","start":1015.555,"end":1015.795,"sentiment":"neutral","sentiment_score":-0.1454976201057434},{"text":"I give you one more...","start":1015.795,"end":1017.075,"sentiment":"neutral","sentiment_score":-0.15057323463261127}],"sentiment":"neutral","sentiment_score":-0.04804737228550948,"num_words":16,"start":994.29,"end":1017.075},{"sentences":[{"text":"Yes.","start":1017.075,"end":1017.47504,"sentiment":"neutral","sentiment_score":-0.016501525416970253},{"text":"Sorry, Mary.","start":1017.47504,"end":1018.375,"sentiment":"neutral","sentiment_score":-0.04578341357409954},{"text":"I give you more...","start":1018.64,"end":1019.27997,"sentiment":"neutral","sentiment_score":-0.042593322694301605},{"text":"One more day tomorrow.","start":1019.27997,"end":1020.58,"sentiment":"neutral","sentiment_score":-0.10762031562626362},{"text":"If you don't call me back, then Monday, I will send my complaint to the TAO.","start":1020.64,"end":1026.42,"sentiment":"neutral","sentiment_score":-0.21458751615136862}],"sentiment":"neutral","sentiment_score":-0.15341937645441955,"num_words":27,"start":1017.075,"end":1026.42},{"sentences":[{"text":"Let the TAO speak to you guys.","start":1026.48,"end":1028.0,"sentiment":"neutral","sentiment_score":-0.21884719814573014},{"text":"I don't I don't want to speak to you guys.","start":1028.0,"end":1030.4,"sentiment":"negative","sentiment_score":-0.42669630944728854},{"text":"Because look look like I've been dropping.","start":1030.4,"end":1033.655,"sentiment":"negative","sentiment_score":-0.34069040417671204},{"text":"I've been dropping my...","start":1033.655,"end":1035.975,"sentiment":"neutral","sentiment_score":-0.16457206197082996},{"text":"The.","start":1035.975,"end":1036.475,"sentiment":"neutral","sentiment_score":-0.10031162947416306}],"sentiment":"neutral","sentiment_score":-0.30835607545129184,"num_words":29,"start":1026.48,"end":1036.475},{"sentences":[{"text":"You know?","start":1037.015,"end":1037.595,"sentiment":"neutral","sentiment_score":-0.11110633239150047},{"text":"That's too much money.","start":1037.895,"end":1039.115,"sentiment":"neutral","sentiment_score":-0.3176238387823105},{"text":"From 60 dollars from 60 dollars, it come up to $90.","start":1039.895,"end":1043.595,"sentiment":"neutral","sentiment_score":-0.1356511227786541},{"text":"That's too much.","start":1043.8151,"end":1044.875,"sentiment":"negative","sentiment_score":-0.43592631816864014},{"text":"And then without without my concern.","start":1045.6699,"end":1047.77,"sentiment":"neutral","sentiment_score":-0.16591582323114076}],"sentiment":"neutral","sentiment_score":-0.20339016401423857,"num_words":26,"start":1037.015,"end":1047.77},{"sentences":[{"text":"I'm not I'm not concerned about about the the price go up.","start":1048.63,"end":1052.3099,"sentiment":"neutral","sentiment_score":-0.3213450126349926},{"text":"If I...","start":1052.3099,"end":1052.87,"sentiment":"neutral","sentiment_score":-0.17916910350322723},{"text":"If the price go up, I will choose another company.","start":1052.87,"end":1055.77,"sentiment":"negative","sentiment_score":-0.38210430145263674},{"text":"You know?","start":1056.39,"end":1057.11,"sentiment":"neutral","sentiment_score":-0.30415064096450806},{"text":"This is is unreliable.","start":1057.11,"end":1060.145,"sentiment":"negative","sentiment_score":-0.7396950572729111}],"sentiment":"negative","sentiment_score":-0.38675342947244645,"num_words":30,"start":1048.63,"end":1060.145},{"sentences":[{"text":"Most classfully.","start":1062.365,"end":1063.185,"sentiment":"neutral","sentiment_score":-0.24520079791545868},{"text":"Okay.","start":1064.525,"end":1065.025,"sentiment":"neutral","sentiment_score":-0.05825582519173622},{"text":"Thank you, Mary.","start":1065.0851,"end":1066.145,"sentiment":"neutral","sentiment_score":0.08222198362151782},{"text":"And I have the no...","start":1066.525,"end":1067.8251,"sentiment":"neutral","sentiment_score":0.08055670857429505},{"text":"Yes.","start":1069.405,"end":1069.7251,"sentiment":"neutral","sentiment_score":0.1198788657784462}],"sentiment":"neutral","sentiment_score":0.01838924487431844,"num_words":12,"start":1062.365,"end":1069.7251},{"sentences":[{"text":"Yes.","start":1069.7251,"end":1070.045,"sentiment":"neutral","sentiment_score":0.14174707233905792},{"text":"Yes.","start":1070.045,"end":1070.545,"sentiment":"neutral","sentiment_score":0.18116477131843567},{"text":"Okay.","start":1080.76,"end":1081.26,"sentiment":"neutral","sentiment_score":0.11360543221235277},{"text":"You are the person you are the person.","start":1081.88,"end":1084.54,"sentiment":"neutral","sentiment_score":0.1145732905715704},{"text":"Like, my my case manager.","start":1085.72,"end":1087.34,"sentiment":"neutral","sentiment_score":0.06935399919748306}],"sentiment":"neutral","sentiment_score":0.10624209977686405,"num_words":16,"start":1069.7251,"end":1087.34},{"sentences":[{"text":"Okay?","start":1087.48,"end":1087.98,"sentiment":"neutral","sentiment_score":0.06175915524363518},{"text":"Yes.","start":1091.8151,"end":1092.215,"sentiment":"positive","sentiment_score":0.4871010184288025},{"text":"Thank you.","start":1092.215,"end":1092.695,"sentiment":"positive","sentiment_score":0.6950443387031555},{"text":"Thank you very much.","start":1092.695,"end":1093.915,"sentiment":"positive","sentiment_score":0.608294740319252},{"text":"Okay.","start":1094.135,"end":1094.635,"sentiment":"positive","sentiment_score":0.46061792969703674}],"sentiment":"positive","sentiment_score":0.5369717491169771,"num_words":9,"start":1087.48,"end":1094.635},{"sentences":[{"text":"Bye bye.","start":1094.695,"end":1095.255,"sentiment":"neutral","sentiment_score":0.3217061311006546},{"text":"Yeah.","start":1095.255,"end":1095.495,"sentiment":"neutral","sentiment_score":0.2726980447769165},{"text":"Bye.","start":1095.495,"end":1095.995,"sentiment":"neutral","sentiment_score":0.22697600722312927},{"text":"Yes.","start":1096.695,"end":1097.195,"sentiment":"neutral","sentiment_score":0.15785463154315948},{"text":"Bye bye.","start":1097.895,"end":1098.455,"sentiment":"neutral","sentiment_score":0.09662410989403725}],"sentiment":"neutral","sentiment_score":0.21345559507608414,"num_words":7,"start":1094.695,"end":1098.455},{"sentences":[{"text":"Yeah.","start":1098.455,"end":1098.935,"sentiment":"neutral","sentiment_score":0.10165169835090636},{"text":"Bye.","start":1098.935,"end":1099.435,"sentiment":"neutral","sentiment_score":-0.1331629455089569}],"sentiment":"neutral","sentiment_score":-0.015755623579025275,"num_words":2,"start":1098.455,"end":1099.435}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Good afternoon. My name is Ho Loydau speaking.\n\nChannel 0: I'm sorry. What's the name again?\n\nChannel 1: Ho Loydau. Dao\n\nChannel 0: Would\n\nChannel 1: is\n\nChannel 0: you mind\n\nChannel 1: my surname.\n\nChannel 0: spell... Go ahead.\n\nChannel 1: Dao is my surname. Can\n\nChannel 0: I'm\n\nChannel 1: you\n\nChannel 0: sorry?\n\nChannel 1: hear me? Can\n\nChannel 0: Yes.\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: hear\n\nChannel 0: can\n\nChannel 1: me?\n\nChannel 0: hear you. Yes.\n\nChannel 1: Yes.\n\nChannel 0: I can hear you. Mhmm.\n\nChannel 1: Yes. My surname is Dow, d a o.\n\nChannel 0: Thank you so much. Just give me one second.\n\nChannel 1: Yes. That is my surname.\n\nChannel 0: Yeah. Hold on, please. One moment. Let me just pull up your account. And how about the first name on the account, please?\n\nChannel 1: Sorry?\n\nChannel 0: The first name on the account?\n\nChannel 1: Oh, lord. Ho, h\n\nChannel 0: Thank\n\nChannel 1: u u.\n\nChannel 0: thank you so much.\n\nChannel 1: Oh,\n\nChannel 0: We already\n\nChannel 1: yes.\n\nChannel 0: have your account pulled up. And how can I help you today?\n\nChannel 1: Yes. I wondering about my my balance. I don't know why this month is is is too much because I... When I tried the plan, only $59 something and six I tested $60 a month. And now I don't know why I still owing.\n\nThis month, I still owing. There's a new charge,\n\nChannel 0: Mhmm.\n\nChannel 1: $76.49.\n\nChannel 0: Yeah. I\n\nChannel 1: Why?\n\nChannel 0: really do apologize to hear that, Ho. We actually experienced an increase in the cost associated with maintaining and providing our network services. Also, with the network itself, the Linham network. So as a result, we've had to also make a small adjustment to our pricing to help us continue delivering a reliable and quality service to our customers. Though this is so sudden, I really do apologize that this one has caused.\n\nBut following our recently launched website and also the networks or the Linkedin network of the most updated price. That's why we also had, to, add some small adjustment to our current pricing. I'm so sorry for this, Hu, but the invoice that you're currently looking is currently correct, which is already our updated pricing.\n\nChannel 1: But in... When I signed when I signed a contract, $60, I I never I never had seen any question about the future... Increase in the future. When when I stick to the the price for that much money for two for two years, doesn't matter. The the company up and down, but they charge me the same amount.\n\nWhy this month is charge me over?\n\nChannel 0: I'm so sorry that you... I mean, I completely understand that this is something that you\n\nChannel 1: Can\n\nChannel 0: want\n\nChannel 1: you\n\nChannel 0: to\n\nChannel 1: tell\n\nChannel 0: know about.\n\nChannel 1: me why? Can you tell me clearly to... Give me a clear explanation? I don't know why.\n\nChannel 0: Yes. So, again, who... I completely understand that this price change is something that you want to know about, and I do apologize if you were not informed beforehand. So what... And I just want to know that...\n\nI mean, to explain the reason behind that. The the positive side is... I mean, we've recently experienced an increase in the costs associated with maintaining and providing at our network services. So as a result, we've had to make a really small adjustment to our pricing to help you continue delivering a reliable quality service to quality service. This\n\nChannel 1: That mean\n\nChannel 0: adjustment\n\nChannel 1: that... Yeah. That mean that mean this company not reliable. You cannot. We cannot trust this company because one day you you telling us $60, another two months after, you're charging us $70, $80, something like that.\n\nThat's not right. When we when we signed the contract, doesn't matter how long it's take. The company is still charging us the same amount. Cannot increase, you know, too much after or three months after increase the price up. Maybe I have to call the the consumer affair and report this because this is not...\n\nThis is not right.\n\nChannel 0: Yeah. I really understand that for two months, there was a price adjustment. But please know that this is not gonna happen in additional months now. Like, we change our prices every two months or every month. No.\n\nThis is already the standard price moving forward with Airtel. This is... I I I can assure you that I... The prices will not\n\nChannel 1: You know,\n\nChannel 0: gonna\n\nChannel 1: I tell\n\nChannel 0: happen.\n\nChannel 1: you what, when it was... Long, long time ago when I was with telecom, they charged me $80. Three year, five years, the same amount. Doesn't matter. The the inflation goes up.\n\nIt still charged me the same amount. This is the first time I signed a contract with Lindham and charged me... And and then and charged me the price like this. I kinda understand why. Just under...\n\nI kinda understand it.\n\nChannel 0: Who...\n\nChannel 1: Why?\n\nChannel 0: Okay. Alright. Every... Your concern is really valid. Your feedback is really valid, and we appreciate you with that feedback.\n\nThough I understand that there was just a sudden increase after two months, please know that this is actually the first time that we had to adjust our price adjustment. Trust me. This is not happening every year or every month. I know that you've been with a previous ISP before, and they've had a... The same prices, but it's the same with us as well.\n\nIt just so happened that after two months that you are with us, that's the time that we had to make an adjustment with our prices, and we hope that you really understand regarding with those changes.\n\nChannel 1: So the the meaning of the of the the contract... Signing a contract, that that mean nothing because today, we try... If if we we stop using it, we're still paying we're still paying for the rest. Like, we are the loser and link... Linnham company making money on us.\n\nBecause, you know, they they they can't increase just two months and now increase the the price up. Now the price... You tell me the the actual... The price per month. Can\n\nChannel 0: I'm sorry?\n\nChannel 1: you can you give me... Are you are you sleeping or something? I'm talking to you. How come you not listen?\n\nChannel 0: No. I am annotating every concern that you are telling me right now because I just want to make sure that your concern is properly annotated and communicated with with Airtel.\n\nChannel 1: Can you can you tell me the actual price? And then after... The month after and two, three months down in the track, note note to go up because I have to write down and then I report to the to the t... TAO.\n\nChannel 0: For\n\nChannel 1: I have to report this to the TAO.\n\nChannel 0: for\n\nChannel 1: Cannot\n\nChannel 0: your\n\nChannel 1: happen.\n\nChannel 0: current... I really understand where you're coming from, who. Your current plan with us is under 25 NPPS. And the current price for the 25 NPPS on the most updated price changes is...\n\nChannel 1: Can I cut a price monthly, please? Tell me.\n\nChannel 0: I'm sorry?\n\nChannel 1: Can you tell me the current price for monthly?\n\nChannel 0: Yes. Yes. It's $90 per month. That's the standard plan. However, you still have\n\nChannel 1: What\n\nChannel 0: a\n\nChannel 1: 90?\n\nChannel 0: discount\n\nChannel 1: No.\n\nChannel 0: set up.\n\nChannel 1: I signed a contract. Only $60. What are you talking about?\n\nChannel 0: That's the\n\nChannel 1: I think you\n\nChannel 0: adjusted\n\nChannel 1: missed checking.\n\nChannel 0: amount.\n\nChannel 1: Sorry?\n\nChannel 0: That's actually... Yeah. As I mentioned earlier, that's actually the adjusted amount as we've recently experienced an increase in the cost associated with the network services. So we had to also make a small adjustment to our pricing. That's the reason that it is the current standard price, which is for the $90.\n\nThough I understand that you recently subscribed with a cheaper price. However, price increase happens just now or just this month, which is the month for October.\n\nChannel 1: So this month, how much how much\n\nChannel 0: So\n\nChannel 1: is it?\n\nChannel 0: starting this month of October, the standard price is $90. But no worries. You still have to get your 15% discount\n\nChannel 1: I don't...\n\nChannel 0: this day.\n\nChannel 1: I I I I just don't care about 15% discount. I just want to know the actual price monthly because I because I have to load a complaint to the TIO against the the... I had to take action against the Airtel company because it's... The the the contract aside with Airtel, the contract very clear. If I could told me earlier, I had to pay for penalty.\n\nNow the the price goes up. So if now what what... They want to do something, they just do it. They just don't care about the customer. So tell me\n\nChannel 0: We really\n\nChannel 1: how how\n\nChannel 0: care.\n\nChannel 1: much?\n\nChannel 0: No. It's $90, but don't... Who we really care about you. That's why I'm I'm trying to let you know the upgraded plans and prices, which is the 90%. Everything that everything that is...\n\nI mean, every concern that you are right now, everything has been annotated so that I can also communicate it with... Within the Airtel team. Okay? So for now, I will... Are still looking into this, and I'll make sure that I will maximize all of my resources here so that I can get back to you with the most with the most accurate information.\n\nOkay? But for now, if you could give us a chance to... If you could just give us a second chance to rectify everything for you and stay with us until your contract ends, we... I'll\n\nChannel 1: No. No. No. I\n\nChannel 0: hope\n\nChannel 1: had\n\nChannel 0: that\n\nChannel 1: to\n\nChannel 0: you\n\nChannel 1: report\n\nChannel 0: will also\n\nChannel 1: this. I had to report this. It's issue to TIO. I had to bring this issue to a TIO. She left the t...\n\nTIO. K. Help me. Deal with deal with Airtel sorted out because I don't accept it because $90 too much for me. $90 too much.\n\nI signed the triple contract with Airtel. I have chose to... I have chose that one, the cheapest one, because only me and my wife live in this building, this apartment. Why pay $90 per month? But what?\n\nI have to go to other company. So you have to think. You you speak you speak to your manager. You speak to manager, and then get back to me. Let me know.\n\nChannel 0: yes. So who for now, everything is under control. Okay? We are already taking into it every corner, every... So that we can provide you the...\n\nWith the most and reasonable information to you who... Okay? So please give us a second chance to rectify everything, and we'll get back to you as soon as we have and... So that you can still continue with our... With Ertel.\n\nAlright.\n\nChannel 1: Yes.\n\nChannel 0: No worries. We'll take note everything that you've said.\n\nChannel 1: Yes.\n\nChannel 0: Your feelings are all valid, and we want... We we actually love you to stay with Airtel. We we really don't want to lose customers. That's why if you could give us another chance to rectify everything here on our end so that I'm hoping for a good news when... Once I call you back.\n\nCool. Alright?\n\nChannel 1: Yeah. Call me back because I'm I'm not I'm not happy with this with this price. It's too much for me and my wife because\n\nChannel 0: Mhmm. I\n\nChannel 1: I'm\n\nChannel 0: really\n\nChannel 1: I'm\n\nChannel 0: understand.\n\nChannel 1: I'm... Yeah. Speak to\n\nChannel 0: No\n\nChannel 1: your...\n\nChannel 0: worries.\n\nChannel 1: To your to your manager and then get back to me as soon as possible. I want to I want to find out. And then before before I log the command to TLO, did you know you know TLO?\n\nChannel 0: Yes. I know. But\n\nChannel 1: Yes.\n\nChannel 0: for now, if\n\nChannel 1: When\n\nChannel 0: we\n\nChannel 1: I call them,\n\nChannel 0: we... Yeah.\n\nChannel 1: big problem\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: I\n\nChannel 1: your for your company. Okay.\n\nChannel 0: sorry?\n\nChannel 1: Okay. I said when I load\n\nChannel 0: Yeah.\n\nChannel 1: when I load a complaint to t o t o will help me and then make a call to to your manager... To your company and then your manager. Big big problem for for your company, all\n\nChannel 0: Yeah.\n\nChannel 1: the people\n\nChannel 0: Who...\n\nChannel 1: in this building.\n\nChannel 0: Okay. Who... I'll make sure that you'll receive a good news for from us within this day. So if you could, for a moment, give us a chance to fix this issue within Airtel and to you directly, we'll be happy to provide you with more accurate and most updated information.\n\nChannel 1: Yeah. You know what? When the t l got involved, then we'll find your company. Because you know what? The...\n\nYour company cannot charge people for... I don't know. I can't understand why.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: I am really with you who... I am with you. I'm also a customer myself, and I really know where you're coming from. That's why I'd like to\n\nChannel 1: I'm\n\nChannel 0: fix\n\nChannel 1: retired.\n\nChannel 0: this issue\n\nChannel 1: I'm\n\nChannel 0: within\n\nChannel 1: retired\n\nChannel 0: ourselves.\n\nChannel 1: now. I don't have... I cannot have... I can't I can't afford to pay too much money every month. I keep people just to increase this much.\n\nYou know?\n\nChannel 0: Mhmm.\n\nChannel 1: Anyway, I wait for your call. You call\n\nChannel 0: Yes.\n\nChannel 1: me back and write\n\nChannel 0: Resent...\n\nChannel 1: down the time. What is what is your name? I want to write down\n\nChannel 0: My name is...\n\nChannel 1: all in.\n\nChannel 0: No worries, Naho. I... My name is Mary, and I'll be the one who'll be speaking with you all throughout. We'll\n\nChannel 1: Mary,\n\nChannel 0: work on this together.\n\nChannel 1: m a\n\nChannel 0: Yes.\n\nChannel 1: m a r\n\nChannel 0: R y\n\nChannel 1: I e.\n\nChannel 0: m a r y. So I'll be the one who speak with you every time.\n\nChannel 1: M a. Spell it. M a\n\nChannel 0: R y r y.\n\nChannel 1: r y r r y. Okay.\n\nChannel 0: You. If... You will receive a call from me. And if you want to call us back, just look for my... Just say my name so that you can be connected to me.\n\nAlright? Let me be the one who will fix this issue for you. Rest assured that I\n\nChannel 1: No.\n\nChannel 0: will\n\nChannel 1: I\n\nChannel 0: work\n\nChannel 1: give\n\nChannel 0: on\n\nChannel 1: you\n\nChannel 0: it.\n\nChannel 1: one more... Yes. Sorry, Mary. I give you more... One more day tomorrow.\n\nIf you don't call me back, then Monday, I will send my complaint to the TAO. Let the TAO speak to you guys. I don't I don't want to speak to you guys. Because look look like I've been dropping. I've been dropping my...\n\nChannel 0: Mhmm.\n\nChannel 1: The. You know? That's\n\nChannel 0: Yeah.\n\nChannel 1: too much\n\nChannel 0: I\n\nChannel 1: money.\n\nChannel 0: really... Yeah. That's...\n\nChannel 1: From 60\n\nChannel 0: Yeah.\n\nChannel 1: dollars\n\nChannel 0: That's actually\n\nChannel 1: from\n\nChannel 0: right.\n\nChannel 1: 60\n\nChannel 0: Mhmm.\n\nChannel 1: dollars, it come up to $90. That's too much. And then without without\n\nChannel 0: Yeah.\n\nChannel 1: my concern. I'm not I'm not concerned about about the the price go up. If I... If the price go up, I will choose another company. You know?\n\nThis is is unreliable. Most classfully.\n\nChannel 0: No\n\nChannel 1: Okay. Thank you, Mary.\n\nChannel 0: worries. Yeah. No worries.\n\nChannel 1: And I have\n\nChannel 0: I'll look\n\nChannel 1: the no...\n\nChannel 0: into this for you too. Alright?\n\nChannel 1: Yes. Yes.\n\nChannel 0: I'll\n\nChannel 1: Yes.\n\nChannel 0: work on it. No worries. For now, you you lessen your worries. I'll be the one who will do the work here on my end. Okay?\n\nChannel 1: Okay. You are the person\n\nChannel 0: Alright.\n\nChannel 1: you are the person. Like, my my case manager. Okay?\n\nChannel 0: Mhmm. No worries. I got I got it too.\n\nChannel 1: Yes. Thank you. Thank you\n\nChannel 0: Mhmm.\n\nChannel 1: very much.\n\nChannel 0: Thank you so\n\nChannel 1: Okay.\n\nChannel 0: much.\n\nChannel 1: Bye\n\nChannel 0: Thank\n\nChannel 1: bye.\n\nChannel 0: you so\n\nChannel 1: Yeah.\n\nChannel 0: much\n\nChannel 1: Bye.\n\nChannel 0: for your time. Talk to\n\nChannel 1: Yes.\n\nChannel 0: you soon. Goodbye for now.\n\nChannel 1: Bye bye. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.6098318576812745},{"text":"My name is Mary.","start":3.1999998,"end":4.16,"sentiment":"positive","sentiment_score":0.5371164977550507},{"text":"May I have your name, please?","start":4.16,"end":5.38,"sentiment":"positive","sentiment_score":0.35269834597905475}],"sentiment":"positive","sentiment_score":0.48758769035339355,"channel":0,"num_words":15,"start":1.8399999,"end":5.38},{"sentences":[{"text":"Good afternoon.","start":5.92,"end":6.64,"sentiment":"neutral","sentiment_score":0.283136785030365},{"text":"My name is Ho Loydau speaking.","start":6.64,"end":8.66,"sentiment":"neutral","sentiment_score":0.14653033018112183}],"sentiment":"neutral","sentiment_score":0.18068194389343262,"channel":1,"num_words":8,"start":5.92,"end":8.66},{"sentences":[{"text":"I'm 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do apologize to hear that, Ho.","start":117.41,"end":120.87,"sentiment":"negative","sentiment_score":-0.34382554462977816},{"text":"We actually experienced an increase in the cost associated with maintaining and providing our network services.","start":121.33,"end":127.99,"sentiment":"negative","sentiment_score":-0.3436949197202921},{"text":"Also, with the network itself, the Linham network.","start":128.13,"end":133.11499,"sentiment":"neutral","sentiment_score":-0.20969403348863125},{"text":"So as a result, we've had to also make a small adjustment to our pricing to help us continue delivering a reliable and quality service to our customers.","start":133.495,"end":142.95499,"sentiment":"neutral","sentiment_score":-0.07536248490214348},{"text":"Though this is so sudden, I really do apologize that this one has 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that's actually the adjusted amount as we've recently experienced an increase in the cost associated with the network services.","start":586.415,"end":598.115,"sentiment":"neutral","sentiment_score":-0.21560999508137288},{"text":"So we had to also make a small adjustment to our pricing.","start":598.86,"end":603.68,"sentiment":"neutral","sentiment_score":-0.2327240283290545},{"text":"That's the reason that it is the current standard price, which is for the $90.","start":604.62,"end":610.06,"sentiment":"neutral","sentiment_score":-0.1298164904117584}],"sentiment":"neutral","sentiment_score":-0.18553701134504014,"channel":0,"num_words":53,"start":583.77496,"end":610.06},{"sentences":[{"text":"Though I understand that you recently subscribed with a cheaper price.","start":610.06,"end":614.715,"sentiment":"neutral","sentiment_score":-0.1103463586081158},{"text":"However, price increase happens just now or just this month, which is the month for 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month of October, the standard price is $90.","start":628.39,"end":631.91,"sentiment":"neutral","sentiment_score":-0.0018237646087072789},{"text":"But no worries.","start":631.91,"end":632.79,"sentiment":"neutral","sentiment_score":-0.011149965226650238},{"text":"You still have to get your 15% discount","start":632.79,"end":636.17,"sentiment":"neutral","sentiment_score":-0.05678999237716198}],"sentiment":"neutral","sentiment_score":-0.024095594323062824,"channel":0,"num_words":21,"start":628.39,"end":636.17},{"sentences":[{"text":"I don't...","start":637.085,"end":637.565,"sentiment":"neutral","sentiment_score":-0.27804048359394073}],"sentiment":"neutral","sentiment_score":-0.27804048359394073,"channel":1,"num_words":2,"start":637.085,"end":637.565},{"sentences":[{"text":"this 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time.","start":1095.559,"end":1096.359,"sentiment":"positive","sentiment_score":0.45132938027381897},{"text":"Talk to","start":1096.359,"end":1096.839,"sentiment":"neutral","sentiment_score":0.14425336569547653}],"sentiment":"neutral","sentiment_score":0.328498974442482,"channel":0,"num_words":5,"start":1095.559,"end":1096.839},{"sentences":[{"text":"Yes.","start":1096.695,"end":1097.195,"sentiment":"neutral","sentiment_score":0.15785463154315948}],"sentiment":"neutral","sentiment_score":0.15785463154315948,"channel":1,"num_words":1,"start":1096.695,"end":1097.195},{"sentences":[{"text":"you soon.","start":1096.839,"end":1097.319,"sentiment":"neutral","sentiment_score":0.18276888132095337},{"text":"Goodbye for now.","start":1097.319,"end":1098.3789,"sentiment":"neutral","sentiment_score":0.1377590944369634}],"sentiment":"neutral","sentiment_score":0.15576300919055938,"channel":0,"num_words":5,"start":1096.839,"end":1098.3789},{"sentences":[{"text":"Bye 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The representative apologizes for the mistake and explains that the price change is due to a recent increase in costs associated with maintaining and providing network services. The customer is upset because they were charged the same price as before and they were told they would be notified of a price increase. The agent apologizes and promises to rectify the situation and provide more accurate information. The customer is upset because they were charged the same price as before and they were told they would be notified of a price increase. The agent apologizes and promises to call the customer back."},"intents":{"segments":[{"text":"I wondering about my my balance. I don't know why this month is is is too much because I... When I tried the plan, only $59 something and six I tested $60 a month. And now I don't know why I still owing. This month, I still owing. There's a new charge, Mhmm. $76.49. Yeah.","start_word":147,"end_word":201,"intents":[{"intent":"Inquire about balance","confidence_score":0.014099983}]},{"text":"We actually experienced an increase in the cost associated with maintaining and providing our network services. Also, with the network itself, the Linham network. So as a result, we've had to also make a small adjustment to our pricing to help us continue delivering a reliable and quality service to our customers.","start_word":211,"end_word":262,"intents":[{"intent":"Explain pricing adjustment","confidence_score":0.048612986}]},{"text":"When when I stick to the the price for that much money for two for two years, doesn't matter. The the company up and down, but they charge me the same amount. Why this month is charge me over?","start_word":359,"end_word":397,"intents":[{"intent":"Clarify price adjustment","confidence_score":0.046308175},{"intent":"Report price increase","confidence_score":0.049313333},{"intent":"Acknowledge cost increase","confidence_score":0.0010916094}]},{"text":"I'm so sorry that you... I mean, I completely understand that this is something that you Can want you to tell know about. me why? Can you tell me clearly to... Give me a clear explanation? I don't know why. Yes. So, again, who... I completely understand that this price change is something that you want to know about, and I do apologize if you were not informed beforehand.","start_word":398,"end_word":466,"intents":[{"intent":"Apologize for mistaken charge","confidence_score":0.0007969715}]},{"text":"I really understand that for two months, there was a price adjustment. But please know that this is not gonna happen in additional months now. Like, we change our prices every two months or every month. No.","start_word":637,"end_word":673,"intents":[{"intent":"Understand price adjustment","confidence_score":0.018231127}]},{"text":"Though I understand that there was just a sudden increase after two months, please know that this is actually the first time that we had to adjust our price adjustment. Trust me.","start_word":799,"end_word":830,"intents":[{"intent":"Educate about price adjustment","confidence_score":0.0006691742}]},{"text":"For I have to report this to the TAO. for Cannot your happen.","start_word":1083,"end_word":1095,"intents":[{"intent":"Report to too","confidence_score":0.32235026}]},{"text":"Your current plan with us is under 25 NPPS. And the current price for the 25 NPPS on the most updated price changes is... Can I cut a price monthly, please? Tell me.","start_word":1104,"end_word":1136,"intents":[{"intent":"Update plans and prices","confidence_score":0.00835884}]},{"text":"Tell me.","start_word":1135,"end_word":1136,"intents":[{"intent":"Cut monthly price","confidence_score":0.18490912}]},{"text":"That's the I think you adjusted missed checking. amount. Sorry?","start_word":1180,"end_word":1189,"intents":[{"intent":"Adjust pricing","confidence_score":0.76701796}]},{"text":"If I could told me earlier, I had to pay for penalty. Now the the price goes up.","start_word":1361,"end_word":1378,"intents":[{"intent":"Pay penalty","confidence_score":0.026724976}]},{"text":"Everything that everything that is... I mean, every concern that you are right now, everything has been annotated so that I can also communicate it with... Within the Airtel team. Okay? So for now, I will... Are still looking into this, and I'll make sure that I will maximize all of my resources here so that I can get back to you with the most with the most accurate information. Okay?","start_word":1439,"end_word":1509,"intents":[{"intent":"Provide information","confidence_score":0.21898505}]},{"text":"It's issue to TIO. I had to bring this issue to a TIO.","start_word":1562,"end_word":1574,"intents":[{"intent":"Resolve issue","confidence_score":0.07449353}]},{"text":"Alright.","start_word":1743,"end_word":1743,"intents":[{"intent":"Continue with conversation","confidence_score":0.027001131}]},{"text":"Cool.","start_word":1810,"end_word":1810,"intents":[{"intent":"Call back","confidence_score":0.38510194}]},{"text":"Call me back because I'm I'm not I'm not happy with this with this price.","start_word":1813,"end_word":1827,"intents":[{"intent":"Request call back","confidence_score":0.1454504}]},{"text":"Call me back because I'm I'm not I'm not happy with this with this price. It's too much for me and my wife because Mhmm.","start_word":1813,"end_word":1837,"intents":[{"intent":"Report payment issue","confidence_score":0.000009166591}]},{"text":"Let me be the one who will fix this issue for you. Rest assured that I No.","start_word":2253,"end_word":2269,"intents":[{"intent":"Fix issue","confidence_score":0.24027213},{"intent":"Fix issue","confidence_score":0.028644377}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.4892369210720062},{"text":"Good afternoon. My name is Ho Loydau speaking. I'm sorry. What's the name again? Ho Loydau. Dao Would is you mind my surname. spell... Go ahead. Dao is my surname. Can I'm you sorry? hear me? Can Yes. you I hear can me? hear you. Yes. Yes. I can hear you. Mhmm. Yes. My surname is Dow, d a o.","start_word":15,"end_word":74,"sentiment":"neutral","sentiment_score":0.018207384273409843},{"text":"Thank you so much.","start_word":75,"end_word":78,"sentiment":"positive","sentiment_score":0.5445415377616882},{"text":"Just give me one second. Yes. That is my surname. Yeah. Hold on, please. One moment. Let me just pull up your account. And how about the first name on the account, please? Sorry? The first name on the account? Oh, lord. Ho, h Thank u u.","start_word":79,"end_word":125,"sentiment":"neutral","sentiment_score":0.07745739072561264},{"text":"thank you so much.","start_word":126,"end_word":129,"sentiment":"positive","sentiment_score":0.5765513777732849},{"text":"Oh, We already yes. have your account pulled up. And how can I help you today? Yes. I wondering about my my balance. I don't know why this month is is is too much because I... When I tried the plan, only $59 something and six I tested $60 a month.","start_word":130,"end_word":180,"sentiment":"neutral","sentiment_score":-0.07731045037508011},{"text":"And now I don't know why I still owing.","start_word":181,"end_word":189,"sentiment":"negative","sentiment_score":-0.3337256610393524},{"text":"This month, I still owing. There's a new charge, Mhmm. $76.49. Yeah. I Why?","start_word":190,"end_word":203,"sentiment":"neutral","sentiment_score":-0.1913730800151825},{"text":"really do apologize to hear that, Ho. We actually experienced an increase in the cost associated with maintaining and providing our network services.","start_word":204,"end_word":226,"sentiment":"negative","sentiment_score":-0.33665162324905396},{"text":"Also, with the network itself, the Linham network. So as a result, we've had to also make a small adjustment to our pricing to help us continue delivering a reliable and quality service to our customers.","start_word":227,"end_word":262,"sentiment":"neutral","sentiment_score":-0.11295664310455322},{"text":"Though this is so sudden, I really do apologize that this one has caused.","start_word":263,"end_word":276,"sentiment":"negative","sentiment_score":-0.36549291014671326},{"text":"But following our recently launched website and also the networks or the Linkedin network of the most updated price. That's why we also had, to, add some small adjustment to our current pricing.","start_word":277,"end_word":309,"sentiment":"neutral","sentiment_score":-0.13427607715129852},{"text":"I'm so sorry for this, Hu, but the invoice that you're currently looking is currently correct, which is already our updated pricing.","start_word":310,"end_word":331,"sentiment":"negative","sentiment_score":-0.3674915134906769},{"text":"But in... When I signed when I signed a contract, $60, I I never I never had seen any question about the future... Increase in the future. When when I stick to the the price for that much money for two for two years, doesn't matter.","start_word":332,"end_word":377,"sentiment":"neutral","sentiment_score":-0.23619669675827024},{"text":"The the company up and down, but they charge me the same amount. Why this month is charge me over?","start_word":378,"end_word":397,"sentiment":"negative","sentiment_score":-0.3938937783241272},{"text":"I'm so sorry that you... I mean, I completely understand that this is something that you Can want you to tell know about. me why? Can you tell me clearly to... Give me a clear explanation?","start_word":398,"end_word":433,"sentiment":"neutral","sentiment_score":-0.2429165542125702},{"text":"I don't know why.","start_word":434,"end_word":437,"sentiment":"negative","sentiment_score":-0.3696376383304596},{"text":"Yes. So, again, who... I completely understand that this price change is something that you want to know about, and I do apologize if you were not informed beforehand. So what... And I just want to know that... I mean, to explain the reason behind that. The the positive side is... I mean, we've recently experienced an increase in the costs associated with maintaining and providing at our network services. So as a result, we've had to make a really small adjustment to our pricing to help you continue delivering a reliable quality service to quality service. This That mean adjustment that... Yeah.","start_word":438,"end_word":540,"sentiment":"neutral","sentiment_score":-0.1366840302944183},{"text":"That mean that mean this company not reliable. You cannot. We cannot trust this company because one day you you telling us $60, another two months after, you're charging us $70, $80, something like that. That's not right.","start_word":541,"end_word":578,"sentiment":"negative","sentiment_score":-0.6052085161209106},{"text":"When we when we signed the contract, doesn't matter how long it's take.","start_word":579,"end_word":591,"sentiment":"neutral","sentiment_score":-0.31228673458099365},{"text":"The company is still charging us the same amount. Cannot increase, you know, too much after or three months after increase the price up. Maybe I have to call the the consumer affair and report this because this is not... This is not right.","start_word":592,"end_word":635,"sentiment":"negative","sentiment_score":-0.4871240556240082},{"text":"Yeah. I really understand that for two months, there was a price adjustment.","start_word":636,"end_word":648,"sentiment":"neutral","sentiment_score":-0.3251740634441376},{"text":"But please know that this is not gonna happen in additional months now.","start_word":649,"end_word":661,"sentiment":"negative","sentiment_score":-0.49948516488075256},{"text":"Like, we change our prices every two months or every month.","start_word":662,"end_word":672,"sentiment":"neutral","sentiment_score":-0.3233726918697357},{"text":"No. This is already the standard price moving forward with Airtel.","start_word":673,"end_word":683,"sentiment":"negative","sentiment_score":-0.35824429988861084},{"text":"This is... I I I can assure you that I... The prices will not You know, gonna I tell happen. you what, when it was... Long, long time ago when I was with telecom, they charged me $80. Three year, five years, the same amount. Doesn't matter.","start_word":684,"end_word":730,"sentiment":"neutral","sentiment_score":-0.2407525508327687},{"text":"The the inflation goes up.","start_word":731,"end_word":735,"sentiment":"negative","sentiment_score":-0.42037662863731384},{"text":"It still charged me the same amount. This is the first time I signed a contract with Lindham and charged me... And and then and charged me the price like this.","start_word":736,"end_word":766,"sentiment":"neutral","sentiment_score":-0.2838398516178131},{"text":"I kinda understand why.","start_word":767,"end_word":770,"sentiment":"negative","sentiment_score":-0.33574068546295166},{"text":"Just under... I kinda understand it. Who... Why? Okay. Alright. Every... Your concern is really valid.","start_word":771,"end_word":786,"sentiment":"neutral","sentiment_score":-0.08169249445199966},{"text":"Your feedback is really valid, and we appreciate you with that feedback.","start_word":787,"end_word":798,"sentiment":"positive","sentiment_score":0.3453696072101593},{"text":"Though I understand that there was just a sudden increase after two months, please know that this is actually the first time that we had to adjust our price adjustment.","start_word":799,"end_word":828,"sentiment":"negative","sentiment_score":-0.36003750562667847},{"text":"Trust me.","start_word":829,"end_word":830,"sentiment":"neutral","sentiment_score":-0.2641070485115051},{"text":"This is not happening every year or every month.","start_word":831,"end_word":839,"sentiment":"negative","sentiment_score":-0.39063742756843567},{"text":"I know that you've been with a previous ISP before, and they've had a... The same prices, but it's the same with us as well. It just so happened that after two months that you are with us, that's the time that we had to make an adjustment with our prices, and we hope that you really understand regarding with those changes. So the the meaning of the of the the contract... Signing a contract, that that mean nothing because today, we try... If if we we stop using it, we're still paying we're still paying for the rest.","start_word":840,"end_word":938,"sentiment":"neutral","sentiment_score":-0.2478412687778473},{"text":"Like, we are the loser and link... Linnham company making money on us. Because, you know, they they they can't increase just two months and now increase the the price up.","start_word":939,"end_word":969,"sentiment":"negative","sentiment_score":-0.4491904675960541},{"text":"Now the price... You tell me the the actual... The price per month. Can I'm sorry? you can you give me... Are you are you sleeping or something? I'm talking to you.","start_word":970,"end_word":1001,"sentiment":"neutral","sentiment_score":-0.12464039772748949},{"text":"How come you not listen?","start_word":1002,"end_word":1006,"sentiment":"negative","sentiment_score":-0.3374948501586914},{"text":"No. I am annotating every concern that you are telling me right now because I just want to make sure that your concern is properly annotated and communicated with with Airtel. Can you can you tell me the actual price? And then after... The month after and two, three months down in the track, note note to go up because I have to write down and then I report to the to the t... TAO. For I have to report this to the TAO.","start_word":1007,"end_word":1090,"sentiment":"neutral","sentiment_score":-0.10881516603486878},{"text":"for Cannot your happen.","start_word":1091,"end_word":1094,"sentiment":"negative","sentiment_score":-0.38697534799575806},{"text":"current... I really understand where you're coming from, who. Your current plan with us is under 25 NPPS. And the current price for the 25 NPPS on the most updated price changes is... Can I cut a price monthly, please? Tell me. I'm sorry? Can you tell me the current price for monthly? Yes. Yes. It's $90 per month. That's the standard plan. However, you still have What a 90? discount No. set up. I signed a contract. Only $60. What are you talking about? That's the I think you adjusted missed checking. amount. Sorry? That's actually... Yeah. As I mentioned earlier, that's actually the adjusted amount as we've recently experienced an increase in the cost associated with the network services. So we had to also make a small adjustment to our pricing. That's the reason that it is the current standard price, which is for the $90. Though I understand that you recently subscribed with a cheaper price. However, price increase happens just now or just this month, which is the month for October. So this month, how much how much So is it? starting this month of October, the standard price is $90. But no worries. You still have to get your 15% discount I don't... this day. I I I I just don't care about 15% discount. I just want to know the actual price monthly because I because I have to load a complaint to the TIO against the the... I had to take action against the Airtel company because it's... The the the contract aside with Airtel, the contract very clear.","start_word":1095,"end_word":1360,"sentiment":"neutral","sentiment_score":-0.13483154773712158},{"text":"If I could told me earlier, I had to pay for penalty. Now the the price goes up. So if now what what... They want to do something, they just do it. They just don't care about the customer.","start_word":1361,"end_word":1399,"sentiment":"negative","sentiment_score":-0.46880459785461426},{"text":"So tell me We really how how care. much? No. It's $90, but don't... Who we really care about you. That's why I'm I'm trying to let you know the upgraded plans and prices, which is the 90%. Everything that everything that is... I mean, every concern that you are right now, everything has been annotated so that I can also communicate it with... Within the Airtel team. Okay? So for now, I will... Are still looking into this, and I'll make sure that I will maximize all of my resources here so that I can get back to you with the most with the most accurate information. Okay? But for now, if you could give us a chance to... If you could just give us a second chance to rectify everything for you and stay with us until your contract ends, we... I'll No. No. No. I hope had that to you report will also this. I had to report this. It's issue to TIO. I had to bring this issue to a TIO. She left the t... TIO. K. Help me. Deal with deal with Airtel sorted out because I don't accept it because $90 too much for me. $90 too much. I signed the triple contract with Airtel. I have chose to... I have chose that one, the cheapest one, because only me and my wife live in this building, this apartment. Why pay $90 per month? But what? I have to go to other company. So you have to think. You you speak you speak to your manager. You speak to manager, and then get back to me. Let me know. yes. So who for now, everything is under control. Okay? We are already taking into it every corner, every... So that we can provide you the... With the most and reasonable information to you who... Okay? So please give us a second chance to rectify everything, and we'll get back to you as soon as we have and... So that you can still continue with our... With Ertel. Alright. Yes. No worries. We'll take note everything that you've said. Yes. Your feelings are all valid, and we want... We we actually love you to stay with Airtel. We we really don't want to lose customers. That's why if you could give us another chance to rectify everything here on our end so that I'm hoping for a good news when... Once I call you back. Cool. Alright? Yeah.","start_word":1400,"end_word":1812,"sentiment":"neutral","sentiment_score":-0.030376259034576195},{"text":"Call me back because I'm I'm not I'm not happy with this with this price. It's too much for me and my wife because Mhmm.","start_word":1813,"end_word":1837,"sentiment":"negative","sentiment_score":-0.5713678002357483},{"text":"I I'm really I'm understand. I'm... Yeah. Speak to No your... worries. To your to your manager and then get back to me as soon as possible. I want to I want to find out. And then before before I log the command to TLO, did you know you know TLO? Yes. I know. But Yes. for now, if When we I call them, we... Yeah. big problem Yeah. for I your for your company. Okay. sorry? Okay. I said when I load Yeah. when I load a complaint to t o t o will help me and then make a call to to your manager... To your company and then your manager. Big big problem for for your company, all Yeah. the people Who... in this building. Okay. Who... I'll make sure that you'll receive a good news for from us within this day. So if you could, for a moment, give us a chance to fix this issue within Airtel and to you directly, we'll be happy to provide you with more accurate and most updated information. Yeah. You know what? When the t l got involved, then we'll find your company. Because you know what?","start_word":1838,"end_word":2035,"sentiment":"neutral","sentiment_score":-0.025732649490237236},{"text":"The... Your company cannot charge people for... I don't know. I can't understand why.","start_word":2036,"end_word":2049,"sentiment":"negative","sentiment_score":-0.3845703899860382},{"text":"Yes. Okay. I am really with you who... I am with you. I'm also a customer myself, and I really know where you're coming from. That's why I'd like to I'm fix retired. this issue I'm within retired ourselves. now.","start_word":2050,"end_word":2089,"sentiment":"neutral","sentiment_score":-0.06848733127117157},{"text":"I don't have... I cannot have... I can't I can't afford to pay too much money every month. I keep people just to increase this much.","start_word":2090,"end_word":2115,"sentiment":"negative","sentiment_score":-0.42206627130508423},{"text":"You know? Mhmm. Anyway, I wait for your call. You call Yes. me back and write Resent... down the time. What is what is your name? I want to write down My name is... all in. No worries, Naho. I... My name is Mary, and I'll be the one who'll be speaking with you all throughout. We'll Mary, work on this together. m a Yes. m a r R y I e. m a r y. So I'll be the one who speak with you every time. M a. Spell it. M a R y r y. r y r r y. Okay. You. If... You will receive a call from me. And if you want to call us back, just look for my... Just say my name so that you can be connected to me. Alright? Let me be the one who will fix this issue for you. Rest assured that I No. will I work give on you it. one more... Yes. Sorry, Mary. I give you more... One more day tomorrow. If you don't call me back, then Monday, I will send my complaint to the TAO. Let the TAO speak to you guys.","start_word":2116,"end_word":2312,"sentiment":"neutral","sentiment_score":-0.008720999323588035},{"text":"I don't I don't want to speak to you guys. Because look look like I've been dropping.","start_word":2313,"end_word":2329,"sentiment":"negative","sentiment_score":-0.3914349973201752},{"text":"I've been dropping my... Mhmm. The. You know? That's Yeah.","start_word":2330,"end_word":2339,"sentiment":"neutral","sentiment_score":-0.14911898970603943},{"text":"too much I money.","start_word":2340,"end_word":2343,"sentiment":"negative","sentiment_score":-0.3613559901714325},{"text":"really... Yeah. That's... From 60 Yeah. dollars That's actually from right. 60 Mhmm. dollars, it come up to $90.","start_word":2344,"end_word":2362,"sentiment":"neutral","sentiment_score":-0.11244576424360277},{"text":"That's too much.","start_word":2363,"end_word":2365,"sentiment":"negative","sentiment_score":-0.4408598840236664},{"text":"And then without without Yeah. my concern. I'm not I'm not concerned about about the the price go up.","start_word":2366,"end_word":2384,"sentiment":"neutral","sentiment_score":-0.26228711009025574},{"text":"If I... If the price go up, I will choose another company.","start_word":2385,"end_word":2396,"sentiment":"negative","sentiment_score":-0.3389720916748047},{"text":"You know?","start_word":2397,"end_word":2398,"sentiment":"neutral","sentiment_score":-0.3037766218185425},{"text":"This is is unreliable.","start_word":2399,"end_word":2402,"sentiment":"negative","sentiment_score":-0.7177814245223999},{"text":"Most classfully. No Okay. Thank you, Mary. worries. Yeah. No worries. And I have I'll look the no... into this for you too. Alright? Yes. Yes. I'll Yes. work on it. No worries. For now, you you lessen your worries. I'll be the one who will do the work here on my end. Okay? Okay. You are the person Alright. you are the person. Like, my my case manager. Okay? Mhmm. No worries.","start_word":2403,"end_word":2475,"sentiment":"neutral","sentiment_score":0.11812883615493774},{"text":"I got I got it too. Yes. Thank you. Thank you Mhmm. very much. Thank you so Okay. much. Bye Thank bye.","start_word":2476,"end_word":2497,"sentiment":"positive","sentiment_score":0.4902150928974152},{"text":"you so Yeah. much Bye.","start_word":2498,"end_word":2502,"sentiment":"neutral","sentiment_score":0.27223944664001465},{"text":"for your time.","start_word":2503,"end_word":2505,"sentiment":"positive","sentiment_score":0.44559019804000854},{"text":"Talk to Yes. you soon. Goodbye for now. Bye bye. Yeah. Bye.","start_word":2506,"end_word":2517,"sentiment":"neutral","sentiment_score":0.12770818173885343}],"average":{"sentiment":"neutral","sentiment_score":-0.12580634401087237}}}}