{"metadata":{"transaction_key":"deprecated","request_id":"019eaf91-067b-7590-ab70-c0e07603446c","sha256":"ad97230282d2d797a2a441a08574c89ddf1e90a3d7519e943906db639af5d499","created":"2026-06-10T03:26:19.417Z","duration":114.26394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":286,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":323,"output_tokens":323},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":323,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Yes. This is Andrew from Vigilance AI. I'm trying to get a hold of Mitchell from the IT department. Oh, I were actually trying to present our cybersecurity, SOC. And I was just wondering if, Mitchell is available or or if you can transfer me to him directly, if that's possible. Oh. Oh, yes. That would be perfect. What's the best email where I can send our information to? Alright. Operation. Oh, alright. Operations. Alright. Operations@rarekind.com.eu. Alright. Well, I really appreciate this, and thank you. You have a great day. Take care. Bye.","confidence":0.9941406,"words":[{"word":"oh","start":8.88,"end":9.2,"confidence":0.98413086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07560741901397705},{"word":"hi","start":9.2,"end":9.7,"confidence":0.9926758,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.057911403477191925},{"word":"yes","start":10.16,"end":10.4,"confidence":0.77978516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0743747353553772},{"word":"this","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07272757589817047},{"word":"is","start":10.559999,"end":10.8,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07014712691307068},{"word":"andrew","start":10.8,"end":11.2,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.08676154911518097},{"word":"from","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08873945474624634},{"word":"vigilance","start":11.44,"end":11.94,"confidence":0.9765625,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.0691903755068779},{"word":"ai","start":12.08,"end":12.58,"confidence":0.8857422,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.07427474856376648},{"word":"i'm","start":13.205001,"end":13.525001,"confidence":0.98706055,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.056057464331388474},{"word":"trying","start":13.525001,"end":13.925,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.05075111985206604},{"word":"to","start":13.925,"end":14.165001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05452090874314308},{"word":"get","start":14.165001,"end":14.405001,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03235042095184326},{"word":"a","start":14.405001,"end":14.565001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04644354432821274},{"word":"hold","start":14.565001,"end":15.065001,"confidence":0.60791016,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.03584733605384827},{"word":"of","start":15.125,"end":15.365001,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04204465448856354},{"word":"mitchell","start":15.365001,"end":15.865001,"confidence":0.97265625,"punctuated_word":"Mitchell","sentiment":"neutral","sentiment_score":0.03278687596321106},{"word":"from","start":16.085001,"end":16.485,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.045300595462322235},{"word":"the","start":16.485,"end":16.805,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03071269951760769},{"word":"it","start":16.805,"end":17.125,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.02529991045594215},{"word":"department","start":17.125,"end":17.625,"confidence":0.9777832,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.027582909911870956},{"word":"oh","start":27.31,"end":27.63,"confidence":0.710083,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.009992536157369614},{"word":"i","start":27.63,"end":27.789999,"confidence":0.49853516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0025080926716327667},{"word":"were","start":27.789999,"end":28.11,"confidence":0.44360352,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.007273649796843529},{"word":"actually","start":28.11,"end":28.43,"confidence":0.9819336,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.0007963366806507111},{"word":"trying","start":28.43,"end":28.67,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.0007411874830722809},{"word":"to","start":28.67,"end":28.83,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004639625549316406},{"word":"present","start":28.83,"end":29.23,"confidence":0.9980469,"punctuated_word":"present","sentiment":"neutral","sentiment_score":0.0007103942334651947},{"word":"our","start":29.23,"end":29.55,"confidence":0.99316406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0071639977395534515},{"word":"cybersecurity","start":29.55,"end":30.05,"confidence":0.68408203,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.0018054656684398651},{"word":"soc","start":31.31,"end":31.81,"confidence":0.5944824,"punctuated_word":"SOC.","sentiment":"neutral","sentiment_score":-0.000021046027541160583},{"word":"and","start":32.59,"end":32.989998,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01089669205248356},{"word":"i","start":32.989998,"end":33.15,"confidence":0.54589844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013785077258944511},{"word":"was","start":33.15,"end":33.39,"confidence":0.9790039,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01329030841588974},{"word":"just","start":33.39,"end":33.629997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.005827844142913818},{"word":"wondering","start":33.629997,"end":34.129997,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.006771508604288101},{"word":"if","start":34.19,"end":34.43,"confidence":0.96118164,"punctuated_word":"if,","sentiment":"neutral","sentiment_score":-0.008432593196630478},{"word":"mitchell","start":34.75,"end":35.23,"confidence":0.9633789,"punctuated_word":"Mitchell","sentiment":"neutral","sentiment_score":0.011667076498270037},{"word":"is","start":35.23,"end":35.39,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0004882756620645523},{"word":"available","start":35.39,"end":35.89,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.003010079264640808},{"word":"or","start":36.03,"end":36.43,"confidence":0.7783203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.005148246884346008},{"word":"or","start":36.43,"end":36.67,"confidence":0.9658203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.009852439165115356},{"word":"if","start":36.67,"end":36.83,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00324292853474617},{"word":"you","start":36.83,"end":36.989998,"confidence":0.8642578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005300138145685196},{"word":"can","start":36.989998,"end":37.309998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006837286055088043},{"word":"transfer","start":37.309998,"end":37.809998,"confidence":0.9980469,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.004392754286527634},{"word":"me","start":38.03,"end":38.35,"confidence":0.99316406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005432091653347015},{"word":"to","start":38.35,"end":38.51,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006108596920967102},{"word":"him","start":38.51,"end":38.75,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.004403840750455856},{"word":"directly","start":38.75,"end":39.25,"confidence":0.86450195,"punctuated_word":"directly,","sentiment":"neutral","sentiment_score":-0.0022413264960050583},{"word":"if","start":39.55,"end":39.79,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.001162443310022354},{"word":"that's","start":39.79,"end":40.11,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.005416405852884054},{"word":"possible","start":40.11,"end":40.61,"confidence":0.859375,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.01611207239329815},{"word":"oh","start":47.525,"end":48.025,"confidence":0.8149414,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.016463875770568848},{"word":"oh","start":62.53,"end":62.77,"confidence":0.7775879,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12461143732070924},{"word":"yes","start":62.77,"end":63.27,"confidence":0.8425293,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.11976349353790285},{"word":"that","start":63.33,"end":63.57,"confidence":0.64501953,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.3315849304199219},{"word":"would","start":63.57,"end":63.73,"confidence":0.97265625,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.3707629144191742},{"word":"be","start":63.73,"end":63.97,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.35062018036842346},{"word":"perfect","start":63.97,"end":64.47,"confidence":1.0,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4057765305042267},{"word":"what's","start":64.85,"end":65.25,"confidence":0.89453125,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.1036202758550644},{"word":"the","start":65.25,"end":65.75,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06271439790725708},{"word":"best","start":66.05,"end":66.37,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.0715564638376236},{"word":"email","start":66.37,"end":66.77,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06742969155311584},{"word":"where","start":66.77,"end":67.01,"confidence":0.99902344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.04680493474006653},{"word":"i","start":67.01,"end":67.09,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05546460673213005},{"word":"can","start":67.09,"end":67.25,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04703177511692047},{"word":"send","start":67.25,"end":67.49,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04325507581233978},{"word":"our","start":67.49,"end":67.729996,"confidence":0.6323242,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.028597185388207436},{"word":"information","start":67.729996,"end":68.229996,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.031059520319104195},{"word":"to","start":68.45,"end":68.865,"confidence":0.9875488,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.032408133149147034},{"word":"alright","start":77.585,"end":78.085,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.027188539505004883},{"word":"operation","start":78.225,"end":78.725,"confidence":0.9550781,"punctuated_word":"Operation.","sentiment":"neutral","sentiment_score":0.015359400771558285},{"word":"oh","start":84.45,"end":84.69,"confidence":0.96655273,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.025991536676883698},{"word":"alright","start":84.69,"end":85.09,"confidence":0.9941406,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.022223373875021935},{"word":"operations","start":85.09,"end":85.59,"confidence":0.7973633,"punctuated_word":"Operations.","sentiment":"neutral","sentiment_score":0.015331452712416649},{"word":"alright","start":97.384995,"end":97.884995,"confidence":0.7722168,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.026698794215917587},{"word":"operations@rarekind.com.eu","start":98.104996,"end":103.89894,"confidence":0.8965386,"punctuated_word":"Operations@rarekind.com.eu.","sentiment":"neutral","sentiment_score":0.02197553776204586},{"word":"alright","start":106.518936,"end":107.018936,"confidence":0.986084,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.32291823625564575},{"word":"well","start":107.07894,"end":107.31894,"confidence":0.9995117,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.46703040599823},{"word":"i","start":107.31894,"end":107.55894,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6206322908401489},{"word":"really","start":107.55894,"end":107.87894,"confidence":0.9760742,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.6720558404922485},{"word":"appreciate","start":107.87894,"end":108.35894,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.618096113204956},{"word":"this","start":108.35894,"end":108.85894,"confidence":0.90527344,"punctuated_word":"this,","sentiment":"positive","sentiment_score":0.6531720757484436},{"word":"and","start":109.31894,"end":109.71894,"confidence":0.6171875,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.577705442905426},{"word":"thank","start":109.71894,"end":109.95894,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6904474496841431},{"word":"you","start":109.95894,"end":110.19894,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6681520938873291},{"word":"you","start":110.19894,"end":110.27894,"confidence":0.9614258,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6370531916618347},{"word":"have","start":110.27894,"end":110.438934,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6798973083496094},{"word":"a","start":110.438934,"end":110.518936,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6541726589202881},{"word":"great","start":110.518936,"end":110.75894,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6380854249000549},{"word":"day","start":110.75894,"end":111.07894,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6107206344604492},{"word":"take","start":111.07894,"end":111.31894,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4889629781246186},{"word":"care","start":111.31894,"end":111.81894,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.4520258605480194},{"word":"bye","start":113.71894,"end":114.21894,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0897810235619545}],"paragraphs":{"transcript":"\nOh, hi. Yes. This is Andrew from Vigilance AI. I'm trying to get a hold of Mitchell from the IT department. Oh, I were actually trying to present our cybersecurity, SOC.\n\nAnd I was just wondering if, Mitchell is available or or if you can transfer me to him directly, if that's possible. Oh. Oh, yes. That would be perfect. What's the best email where I can send our information to?\n\nAlright. Operation. Oh, alright. Operations. Alright.\n\nOperations@rarekind.com.eu. Alright. Well, I really appreciate this, and thank you. You have a great day. Take care.\n\nBye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":8.88,"end":9.7,"sentiment":"neutral","sentiment_score":0.06675941124558449},{"text":"Yes.","start":10.16,"end":10.4,"sentiment":"neutral","sentiment_score":0.0743747353553772},{"text":"This is Andrew from Vigilance AI.","start":10.4,"end":12.58,"sentiment":"neutral","sentiment_score":0.07697347179055214},{"text":"I'm trying to get a hold of Mitchell from the IT department.","start":13.205001,"end":17.625,"sentiment":"neutral","sentiment_score":0.03997487000500163},{"text":"Oh, I were actually trying to present our cybersecurity, SOC.","start":27.31,"end":31.81,"sentiment":"neutral","sentiment_score":0.0019470266997814178}],"sentiment":"neutral","sentiment_score":0.03770655147250621,"num_words":31,"start":8.88,"end":31.81},{"sentences":[{"text":"And I was just wondering if, Mitchell is available or or if you can transfer me to him directly, if that's possible.","start":32.59,"end":40.61,"sentiment":"neutral","sentiment_score":-0.004182197301733223},{"text":"Oh.","start":47.525,"end":48.025,"sentiment":"neutral","sentiment_score":-0.016463875770568848},{"text":"Oh, yes.","start":62.53,"end":63.27,"sentiment":"neutral","sentiment_score":0.12218746542930604},{"text":"That would be perfect.","start":63.33,"end":64.47,"sentiment":"positive","sentiment_score":0.36468613892793655},{"text":"What's the best email where I can send our information to?","start":64.85,"end":68.865,"sentiment":"neutral","sentiment_score":0.053631096400997856}],"sentiment":"neutral","sentiment_score":0.05461473326431587,"num_words":40,"start":32.59,"end":68.865},{"sentences":[{"text":"Alright.","start":77.585,"end":78.085,"sentiment":"neutral","sentiment_score":0.027188539505004883},{"text":"Operation.","start":78.225,"end":78.725,"sentiment":"neutral","sentiment_score":0.015359400771558285},{"text":"Oh, alright.","start":84.45,"end":85.09,"sentiment":"neutral","sentiment_score":0.024107455275952816},{"text":"Operations.","start":85.09,"end":85.59,"sentiment":"neutral","sentiment_score":0.015331452712416649},{"text":"Alright.","start":97.384995,"end":97.884995,"sentiment":"neutral","sentiment_score":0.026698794215917587}],"sentiment":"neutral","sentiment_score":0.022132182959467173,"num_words":6,"start":77.585,"end":97.884995},{"sentences":[{"text":"Operations@rarekind.com.eu.","start":98.104996,"end":103.89894,"sentiment":"neutral","sentiment_score":0.02197553776204586},{"text":"Alright.","start":106.518936,"end":107.018936,"sentiment":"neutral","sentiment_score":0.32291823625564575},{"text":"Well, I really appreciate this, and thank you.","start":107.07894,"end":110.19894,"sentiment":"positive","sentiment_score":0.6209114640951157},{"text":"You have a great day.","start":110.19894,"end":111.07894,"sentiment":"positive","sentiment_score":0.6439858436584472},{"text":"Take care.","start":111.07894,"end":111.81894,"sentiment":"positive","sentiment_score":0.47049441933631897}],"sentiment":"positive","sentiment_score":0.5572413849260878,"num_words":17,"start":98.104996,"end":111.81894},{"sentences":[{"text":"Bye.","start":113.71894,"end":114.21894,"sentiment":"neutral","sentiment_score":0.0897810235619545}],"sentiment":"neutral","sentiment_score":0.0897810235619545,"num_words":1,"start":113.71894,"end":114.21894}]}}]},{"alternatives":[{"transcript":"Instagram and Facebook. Direct Line. This is Bonnie. Yes. Was this regarding one of the roles he has available at the moment, or were you looking for work yourself? Oh, okay. No worries. He wouldn't actually be the best person to discuss cybersecurity with. In our business, he does our IT recruitment, so he fills roles for our clients. He doesn't actually look after our IT internally. If you're able to send through an email, I can try and find the best person place to pass that on to. Yeah. So just operations. Operation, so it's got a s at the end. Yep. Yep. At rare kinds dot com dot a u. Yes. Perfect. Thanks. You too. Bye.","confidence":0.99902344,"words":[{"word":"instagram","start":2.3999999,"end":2.8999999,"confidence":0.5473633,"punctuated_word":"Instagram","sentiment":"neutral","sentiment_score":0.0171821191906929},{"word":"and","start":3.1999998,"end":3.4399998,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006443338468670845},{"word":"facebook","start":3.4399998,"end":3.9399998,"confidence":0.9182129,"punctuated_word":"Facebook.","sentiment":"neutral","sentiment_score":0.01305183582007885},{"word":"direct","start":5.92,"end":6.3199997,"confidence":0.39526367,"punctuated_word":"Direct","sentiment":"neutral","sentiment_score":0.010095465928316116},{"word":"line","start":6.3199997,"end":6.56,"confidence":0.6977539,"punctuated_word":"Line.","sentiment":"neutral","sentiment_score":0.010173605754971504},{"word":"this","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.015200640074908732},{"word":"is","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014587223529815674},{"word":"bonnie","start":6.8799996,"end":7.3799996,"confidence":0.96240234,"punctuated_word":"Bonnie.","sentiment":"neutral","sentiment_score":0.02508525922894478},{"word":"yes","start":20.035,"end":20.535,"confidence":0.78515625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.039953142404556274},{"word":"was","start":20.915,"end":21.075,"confidence":0.8364258,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":0.014758188277482986},{"word":"this","start":21.075,"end":21.575,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.029417630285024643},{"word":"regarding","start":21.795,"end":22.275,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.01870888844132423},{"word":"one","start":22.275,"end":22.435,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02736416459083557},{"word":"of","start":22.435,"end":22.595,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.017805390059947968},{"word":"the","start":22.595,"end":22.755001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017626289278268814},{"word":"roles","start":22.755001,"end":23.075,"confidence":0.99902344,"punctuated_word":"roles","sentiment":"neutral","sentiment_score":0.02725273184478283},{"word":"he","start":23.075,"end":23.235,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.016978073865175247},{"word":"has","start":23.235,"end":23.474998,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.009690893813967705},{"word":"available","start":23.474998,"end":23.875,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.020014438778162003},{"word":"at","start":23.875,"end":24.035,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.007656792178750038},{"word":"the","start":24.035,"end":24.115,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018253399059176445},{"word":"moment","start":24.115,"end":24.615,"confidence":0.904541,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.015814103186130524},{"word":"or","start":24.675,"end":24.915,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.010403381660580637},{"word":"were","start":24.915,"end":25.075,"confidence":0.9980469,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.0136687271296978},{"word":"you","start":25.075,"end":25.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022770654410123825},{"word":"looking","start":25.235,"end":25.474998,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.01688862219452858},{"word":"for","start":25.474998,"end":25.634998,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011472389101982117},{"word":"work","start":25.634998,"end":25.875,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.01367867924273014},{"word":"yourself","start":25.875,"end":26.375,"confidence":0.99902344,"punctuated_word":"yourself?","sentiment":"neutral","sentiment_score":0.012602944858372211},{"word":"oh","start":40.239998,"end":40.64,"confidence":0.9890137,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.009890837594866753},{"word":"okay","start":40.64,"end":41.025,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.020606592297554016},{"word":"no","start":41.265003,"end":41.425003,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02214830368757248},{"word":"worries","start":41.425003,"end":41.925003,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.009528249502182009},{"word":"he","start":42.225002,"end":42.385002,"confidence":0.6044922,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.06718014180660248},{"word":"wouldn't","start":42.385002,"end":42.705,"confidence":0.99853516,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.06597937643527985},{"word":"actually","start":42.705,"end":42.945,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.0539708286523819},{"word":"be","start":42.945,"end":43.185,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07939410209655762},{"word":"the","start":43.185,"end":43.345,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08455987274646759},{"word":"best","start":43.345,"end":43.585003,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.07684913277626038},{"word":"person","start":43.585003,"end":44.085003,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0932840332388878},{"word":"to","start":44.145,"end":44.465,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08282357454299927},{"word":"discuss","start":44.465,"end":44.945,"confidence":1.0,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":-0.054826218634843826},{"word":"cybersecurity","start":44.945,"end":45.445,"confidence":0.8886719,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.029074888676404953},{"word":"with","start":45.825,"end":46.325,"confidence":0.9970703,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.07904898375272751},{"word":"in","start":46.865,"end":47.185,"confidence":0.9741211,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.04996294155716896},{"word":"our","start":47.185,"end":47.425003,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.02763717621564865},{"word":"business","start":47.425003,"end":47.905003,"confidence":0.99560547,"punctuated_word":"business,","sentiment":"neutral","sentiment_score":-0.019132139161229137},{"word":"he","start":47.905003,"end":48.145,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.01580885425209999},{"word":"does","start":48.145,"end":48.465,"confidence":0.99902344,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.023456018418073658},{"word":"our","start":48.465,"end":48.705,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.01355045661330223},{"word":"it","start":48.705,"end":49.025,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.02035002037882805},{"word":"recruitment","start":49.025,"end":49.525,"confidence":0.83618164,"punctuated_word":"recruitment,","sentiment":"neutral","sentiment_score":-0.021370459347963333},{"word":"so","start":49.665,"end":49.985,"confidence":0.8964844,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.020701078698039055},{"word":"he","start":49.985,"end":50.305,"confidence":0.9970703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.014351671561598778},{"word":"fills","start":50.305,"end":50.805,"confidence":0.9316406,"punctuated_word":"fills","sentiment":"neutral","sentiment_score":-0.02385750785470009},{"word":"roles","start":51.105003,"end":51.425003,"confidence":0.984375,"punctuated_word":"roles","sentiment":"neutral","sentiment_score":-0.021127574145793915},{"word":"for","start":51.425003,"end":51.665,"confidence":0.97509766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02229058183729649},{"word":"our","start":51.665,"end":51.825,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.029917363077402115},{"word":"clients","start":51.825,"end":52.225002,"confidence":0.9951172,"punctuated_word":"clients.","sentiment":"neutral","sentiment_score":-0.030126938596367836},{"word":"he","start":52.225002,"end":52.305,"confidence":1.0,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.03306715935468674},{"word":"doesn't","start":52.305,"end":52.625,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.03410012274980545},{"word":"actually","start":52.625,"end":52.945,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.03924928605556488},{"word":"look","start":52.945,"end":53.105003,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.04565915837883949},{"word":"after","start":53.105003,"end":53.425003,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.07162381708621979},{"word":"our","start":53.425003,"end":53.585,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0712718665599823},{"word":"it","start":53.585,"end":53.985,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.05519530549645424},{"word":"internally","start":53.985,"end":54.485,"confidence":0.9995117,"punctuated_word":"internally.","sentiment":"neutral","sentiment_score":-0.07266993820667267},{"word":"if","start":56.2,"end":56.440002,"confidence":0.9863281,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01590331643819809},{"word":"you're","start":56.440002,"end":56.52,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.01106993481516838},{"word":"able","start":56.52,"end":56.760002,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.0014694947749376297},{"word":"to","start":56.760002,"end":56.920002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0028300248086452484},{"word":"send","start":56.920002,"end":57.24,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0050878822803497314},{"word":"through","start":57.24,"end":57.32,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.004199214279651642},{"word":"an","start":57.32,"end":57.56,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0009425096213817596},{"word":"email","start":57.56,"end":57.88,"confidence":0.9980469,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.01129174418747425},{"word":"i","start":57.88,"end":57.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0030696727335453033},{"word":"can","start":57.96,"end":58.2,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.010000493377447128},{"word":"try","start":58.2,"end":58.36,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.019664984196424484},{"word":"and","start":58.36,"end":58.440002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007957328110933304},{"word":"find","start":58.440002,"end":58.68,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.019074399024248123},{"word":"the","start":58.68,"end":58.760002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008449271321296692},{"word":"best","start":58.760002,"end":59.08,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.020603518933057785},{"word":"person","start":59.08,"end":59.48,"confidence":0.98291016,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.01704883575439453},{"word":"place","start":59.48,"end":59.88,"confidence":0.84472656,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.021475981920957565},{"word":"to","start":59.88,"end":60.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007793251425027847},{"word":"pass","start":60.04,"end":60.28,"confidence":1.0,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.0014348328113555908},{"word":"that","start":60.28,"end":60.440002,"confidence":0.7246094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.011744458228349686},{"word":"on","start":60.440002,"end":60.68,"confidence":0.87353516,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.018005765974521637},{"word":"to","start":60.68,"end":61.18,"confidence":0.98461914,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.016794446855783463},{"word":"yeah","start":69.435,"end":69.835,"confidence":0.8137207,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012825621291995049},{"word":"so","start":69.835,"end":70.075,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00429393257945776},{"word":"just","start":70.075,"end":70.555,"confidence":0.93359375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004455988295376301},{"word":"operations","start":70.555,"end":71.055,"confidence":0.97436523,"punctuated_word":"operations.","sentiment":"neutral","sentiment_score":0.0039824265986680984},{"word":"operation","start":81.16,"end":81.66,"confidence":0.5114746,"punctuated_word":"Operation,","sentiment":"neutral","sentiment_score":0.015108002349734306},{"word":"so","start":81.72,"end":81.880005,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.018239179626107216},{"word":"it's","start":81.880005,"end":82.04,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.019881324842572212},{"word":"got","start":82.04,"end":82.200005,"confidence":0.9902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02562195435166359},{"word":"a","start":82.200005,"end":82.28,"confidence":0.87158203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0193173885345459},{"word":"s","start":82.28,"end":82.44,"confidence":0.9970703,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.01560582872480154},{"word":"at","start":82.44,"end":82.6,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.007863285951316357},{"word":"the","start":82.6,"end":82.68,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013296397402882576},{"word":"end","start":82.68,"end":83.18,"confidence":0.8691406,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.016758210957050323},{"word":"yep","start":85.560005,"end":86.060005,"confidence":0.923584,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02689170837402344},{"word":"yep","start":86.68,"end":87.16,"confidence":0.984375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02051630802452564},{"word":"at","start":87.16,"end":87.66,"confidence":0.52734375,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.014882978983223438},{"word":"rare","start":87.880005,"end":88.12,"confidence":0.95166016,"punctuated_word":"rare","sentiment":"neutral","sentiment_score":0.019684182479977608},{"word":"kinds","start":88.12,"end":88.62,"confidence":0.63134766,"punctuated_word":"kinds","sentiment":"neutral","sentiment_score":0.015098074451088904},{"word":"dot","start":93.96,"end":94.200005,"confidence":0.99609375,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.016301721334457397},{"word":"com","start":94.200005,"end":94.44,"confidence":0.99902344,"punctuated_word":"com","sentiment":"neutral","sentiment_score":0.013141516596078873},{"word":"dot","start":94.44,"end":94.68,"confidence":0.99316406,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.012712908908724785},{"word":"a","start":94.68,"end":94.840004,"confidence":0.98291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013476075604557993},{"word":"u","start":94.840004,"end":95.340004,"confidence":0.99853516,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":0.015557754784822464},{"word":"yes","start":104.285,"end":104.685,"confidence":0.95581055,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10387091338634492},{"word":"perfect","start":104.685,"end":105.185,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.30657240748405457},{"word":"thanks","start":111.48888,"end":111.98888,"confidence":0.92822266,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.407482385635376},{"word":"you","start":112.048874,"end":112.20887,"confidence":0.9941406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.29524004459381104},{"word":"too","start":112.20887,"end":112.60887,"confidence":0.99902344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.24960288405418396},{"word":"bye","start":112.60887,"end":113.10887,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17804044485092163}],"paragraphs":{"transcript":"\nInstagram and Facebook. Direct Line. This is Bonnie. Yes. Was this regarding one of the roles he has available at the moment, or were you looking for work yourself?\n\nOh, okay. No worries. He wouldn't actually be the best person to discuss cybersecurity with. In our business, he does our IT recruitment, so he fills roles for our clients. He doesn't actually look after our IT internally.\n\nIf you're able to send through an email, I can try and find the best person place to pass that on to. Yeah. So just operations. Operation, so it's got a s at the end. Yep.\n\nYep. At rare kinds dot com dot a u. Yes. Perfect. Thanks.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Instagram and Facebook.","start":2.3999999,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.012225764493147532},{"text":"Direct Line.","start":5.92,"end":6.56,"sentiment":"neutral","sentiment_score":0.01013453584164381},{"text":"This is Bonnie.","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.018291040944556396},{"text":"Yes.","start":20.035,"end":20.535,"sentiment":"neutral","sentiment_score":0.039953142404556274},{"text":"Was this regarding one of the roles he has available at the moment, or were you looking for work yourself?","start":20.915,"end":26.375,"sentiment":"neutral","sentiment_score":0.017141319112852216}],"sentiment":"neutral","sentiment_score":0.01705513836751724,"num_words":29,"start":2.3999999,"end":26.375},{"sentences":[{"text":"Oh, okay.","start":40.239998,"end":41.025,"sentiment":"neutral","sentiment_score":0.015248714946210384},{"text":"No worries.","start":41.265003,"end":41.925003,"sentiment":"neutral","sentiment_score":0.006310027092695235},{"text":"He wouldn't actually be the best person to discuss cybersecurity with.","start":42.225002,"end":46.325,"sentiment":"neutral","sentiment_score":-0.06972646848721938},{"text":"In our business, he does our IT recruitment, so he fills roles for our clients.","start":46.865,"end":52.225002,"sentiment":"neutral","sentiment_score":-0.023576052114367484},{"text":"He doesn't actually look after our IT internally.","start":52.225002,"end":54.485,"sentiment":"neutral","sentiment_score":-0.052854581736028194}],"sentiment":"neutral","sentiment_score":-0.039482923812772096,"num_words":38,"start":40.239998,"end":54.485},{"sentences":[{"text":"If you're able to send through an email, I can try and find the best person place to pass that on to.","start":56.2,"end":61.18,"sentiment":"neutral","sentiment_score":-0.009998539293354208},{"text":"Yeah.","start":69.435,"end":69.835,"sentiment":"neutral","sentiment_score":0.012825621291995049},{"text":"So just operations.","start":69.835,"end":71.055,"sentiment":"neutral","sentiment_score":0.00424411582450072},{"text":"Operation, so it's got a s at the end.","start":81.16,"end":83.18,"sentiment":"neutral","sentiment_score":0.016854619193408225},{"text":"Yep.","start":85.560005,"end":86.060005,"sentiment":"neutral","sentiment_score":0.02689170837402344}],"sentiment":"neutral","sentiment_score":-0.0004396281825999418,"num_words":36,"start":56.2,"end":86.060005},{"sentences":[{"text":"Yep.","start":86.68,"end":87.16,"sentiment":"neutral","sentiment_score":0.02051630802452564},{"text":"At rare kinds dot com dot a u.","start":87.16,"end":95.340004,"sentiment":"neutral","sentiment_score":0.015106901642866433},{"text":"Yes.","start":104.285,"end":104.685,"sentiment":"neutral","sentiment_score":0.10387091338634492},{"text":"Perfect.","start":104.685,"end":105.185,"sentiment":"neutral","sentiment_score":0.30657240748405457},{"text":"Thanks.","start":111.48888,"end":111.98888,"sentiment":"positive","sentiment_score":0.407482385635376}],"sentiment":"neutral","sentiment_score":0.07994143563943605,"num_words":12,"start":86.68,"end":111.98888},{"sentences":[{"text":"You too.","start":112.048874,"end":112.60887,"sentiment":"neutral","sentiment_score":0.2724214643239975},{"text":"Bye.","start":112.60887,"end":113.10887,"sentiment":"neutral","sentiment_score":0.17804044485092163}],"sentiment":"neutral","sentiment_score":0.24096112449963888,"num_words":3,"start":112.048874,"end":113.10887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Instagram and Facebook. Direct Line. This is Bonnie.\n\nChannel 0: Oh, hi. Yes. This is Andrew from Vigilance AI. I'm trying to get a hold of Mitchell from the IT department.\n\nChannel 1: Yes. Was this regarding one of the roles he has available at the moment, or were you looking for work yourself?\n\nChannel 0: Oh, I were actually trying to present our cybersecurity, SOC. And I was just wondering if, Mitchell is available or or if you can transfer me to him directly, if that's possible.\n\nChannel 1: Oh, okay. No worries. He wouldn't actually be the best person to discuss cybersecurity with. In our business,\n\nChannel 0: Oh.\n\nChannel 1: he does our IT recruitment, so he fills roles for our clients. He doesn't actually look after our IT internally. If you're able to send through an email, I can try and find the best person place to pass that on to.\n\nChannel 0: Oh, yes. That would be perfect. What's the best email where I can send our information to?\n\nChannel 1: Yeah. So just operations.\n\nChannel 0: Alright. Operation.\n\nChannel 1: Operation, so it's got a s at the end.\n\nChannel 0: Oh, alright. Operations.\n\nChannel 1: Yep. Yep. At rare kinds dot com dot a u.\n\nChannel 0: Alright. Operations@rarekind.com.eu.\n\nChannel 1: Yes. Perfect.\n\nChannel 0: Alright. Well, I really appreciate this, and thank you. You have a great day. Take care.\n\nChannel 1: Thanks. You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Instagram and Facebook.","start":2.3999999,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.012225764493147532},{"text":"Direct Line.","start":5.92,"end":6.56,"sentiment":"neutral","sentiment_score":0.01013453584164381},{"text":"This is Bonnie.","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.018291040944556396}],"sentiment":"neutral","sentiment_score":0.013977435999549925,"channel":1,"num_words":8,"start":2.3999999,"end":7.3799996},{"sentences":[{"text":"Oh, hi.","start":8.88,"end":9.7,"sentiment":"neutral","sentiment_score":0.06675941124558449},{"text":"Yes.","start":10.16,"end":10.4,"sentiment":"neutral","sentiment_score":0.0743747353553772},{"text":"This is Andrew from Vigilance AI.","start":10.4,"end":12.58,"sentiment":"neutral","sentiment_score":0.07697347179055214},{"text":"I'm trying to get a hold of Mitchell from the IT department.","start":13.205001,"end":17.625,"sentiment":"neutral","sentiment_score":0.03997487000500163}],"sentiment":"neutral","sentiment_score":0.05473489660237517,"channel":0,"num_words":21,"start":8.88,"end":17.625},{"sentences":[{"text":"Yes.","start":20.035,"end":20.535,"sentiment":"neutral","sentiment_score":0.039953142404556274},{"text":"Was this regarding one of the roles he has available at the moment, or were you looking for work yourself?","start":20.915,"end":26.375,"sentiment":"neutral","sentiment_score":0.017141319112852216}],"sentiment":"neutral","sentiment_score":0.01822759641245717,"channel":1,"num_words":21,"start":20.035,"end":26.375},{"sentences":[{"text":"Oh, I were actually trying to present our cybersecurity, SOC.","start":27.31,"end":31.81,"sentiment":"neutral","sentiment_score":0.0019470266997814178},{"text":"And I was just wondering if, Mitchell is available or or if you can transfer me to him directly, if that's possible.","start":32.59,"end":40.61,"sentiment":"neutral","sentiment_score":-0.004182197301733223}],"sentiment":"neutral","sentiment_score":-0.0022668148012598976,"channel":0,"num_words":32,"start":27.31,"end":40.61},{"sentences":[{"text":"Oh, okay.","start":40.239998,"end":41.025,"sentiment":"neutral","sentiment_score":0.015248714946210384},{"text":"No worries.","start":41.265003,"end":41.925003,"sentiment":"neutral","sentiment_score":0.006310027092695235},{"text":"He wouldn't actually be the best person to discuss cybersecurity with.","start":42.225002,"end":46.325,"sentiment":"neutral","sentiment_score":-0.06972646848721938},{"text":"In our business,","start":46.865,"end":47.905003,"sentiment":"neutral","sentiment_score":-0.03224408564468225}],"sentiment":"neutral","sentiment_score":-0.04558921812309159,"channel":1,"num_words":18,"start":40.239998,"end":47.905003},{"sentences":[{"text":"Oh.","start":47.525,"end":48.025,"sentiment":"neutral","sentiment_score":-0.016463875770568848}],"sentiment":"neutral","sentiment_score":-0.016463875770568848,"channel":0,"num_words":1,"start":47.525,"end":48.025},{"sentences":[{"text":"he does our IT recruitment, so he fills roles for our clients.","start":47.905003,"end":52.225002,"sentiment":"neutral","sentiment_score":-0.021409043731788795},{"text":"He doesn't actually look after our IT internally.","start":52.225002,"end":54.485,"sentiment":"neutral","sentiment_score":-0.052854581736028194},{"text":"If you're able to send through an email, I can try and find the best person place to pass that on to.","start":56.2,"end":61.18,"sentiment":"neutral","sentiment_score":-0.009998539293354208}],"sentiment":"neutral","sentiment_score":-0.021421739121987707,"channel":1,"num_words":42,"start":47.905003,"end":61.18},{"sentences":[{"text":"Oh, yes.","start":62.53,"end":63.27,"sentiment":"neutral","sentiment_score":0.12218746542930604},{"text":"That would be perfect.","start":63.33,"end":64.47,"sentiment":"positive","sentiment_score":0.36468613892793655},{"text":"What's the best email where I can send our information to?","start":64.85,"end":68.865,"sentiment":"neutral","sentiment_score":0.053631096400997856}],"sentiment":"neutral","sentiment_score":0.1348859733518432,"channel":0,"num_words":17,"start":62.53,"end":68.865},{"sentences":[{"text":"Yeah.","start":69.435,"end":69.835,"sentiment":"neutral","sentiment_score":0.012825621291995049},{"text":"So just operations.","start":69.835,"end":71.055,"sentiment":"neutral","sentiment_score":0.00424411582450072}],"sentiment":"neutral","sentiment_score":0.006389492191374302,"channel":1,"num_words":4,"start":69.435,"end":71.055},{"sentences":[{"text":"Alright.","start":77.585,"end":78.085,"sentiment":"neutral","sentiment_score":0.027188539505004883},{"text":"Operation.","start":78.225,"end":78.725,"sentiment":"neutral","sentiment_score":0.015359400771558285}],"sentiment":"neutral","sentiment_score":0.021273970138281584,"channel":0,"num_words":2,"start":77.585,"end":78.725},{"sentences":[{"text":"Operation, so it's got a s at the end.","start":81.16,"end":83.18,"sentiment":"neutral","sentiment_score":0.016854619193408225}],"sentiment":"neutral","sentiment_score":0.016854619193408225,"channel":1,"num_words":9,"start":81.16,"end":83.18},{"sentences":[{"text":"Oh, alright.","start":84.45,"end":85.09,"sentiment":"neutral","sentiment_score":0.024107455275952816},{"text":"Operations.","start":85.09,"end":85.59,"sentiment":"neutral","sentiment_score":0.015331452712416649}],"sentiment":"neutral","sentiment_score":0.021182121088107426,"channel":0,"num_words":3,"start":84.45,"end":85.59},{"sentences":[{"text":"Yep.","start":85.560005,"end":86.060005,"sentiment":"neutral","sentiment_score":0.02689170837402344},{"text":"Yep.","start":86.68,"end":87.16,"sentiment":"neutral","sentiment_score":0.02051630802452564},{"text":"At rare kinds dot com dot a u.","start":87.16,"end":95.340004,"sentiment":"neutral","sentiment_score":0.015106901642866433}],"sentiment":"neutral","sentiment_score":0.016826322954148053,"channel":1,"num_words":10,"start":85.560005,"end":95.340004},{"sentences":[{"text":"Alright.","start":97.384995,"end":97.884995,"sentiment":"neutral","sentiment_score":0.026698794215917587},{"text":"Operations@rarekind.com.eu.","start":98.104996,"end":103.89894,"sentiment":"neutral","sentiment_score":0.02197553776204586}],"sentiment":"neutral","sentiment_score":0.024337165988981724,"channel":0,"num_words":2,"start":97.384995,"end":103.89894},{"sentences":[{"text":"Yes.","start":104.285,"end":104.685,"sentiment":"neutral","sentiment_score":0.10387091338634492},{"text":"Perfect.","start":104.685,"end":105.185,"sentiment":"neutral","sentiment_score":0.30657240748405457}],"sentiment":"neutral","sentiment_score":0.20522166043519974,"channel":1,"num_words":2,"start":104.285,"end":105.185},{"sentences":[{"text":"Alright.","start":106.518936,"end":107.018936,"sentiment":"neutral","sentiment_score":0.32291823625564575},{"text":"Well, I really appreciate this, and thank you.","start":107.07894,"end":110.19894,"sentiment":"positive","sentiment_score":0.6209114640951157},{"text":"You have a great day.","start":110.19894,"end":111.07894,"sentiment":"positive","sentiment_score":0.6439858436584472},{"text":"Take care.","start":111.07894,"end":111.81894,"sentiment":"positive","sentiment_score":0.47049441933631897}],"sentiment":"positive","sentiment_score":0.5906955003738403,"channel":0,"num_words":16,"start":106.518936,"end":111.81894},{"sentences":[{"text":"Thanks.","start":111.48888,"end":111.98888,"sentiment":"positive","sentiment_score":0.407482385635376},{"text":"You too.","start":112.048874,"end":112.60887,"sentiment":"neutral","sentiment_score":0.2724214643239975},{"text":"Bye.","start":112.60887,"end":113.10887,"sentiment":"neutral","sentiment_score":0.17804044485092163}],"sentiment":"neutral","sentiment_score":0.28259143978357315,"channel":1,"num_words":4,"start":111.48888,"end":113.10887},{"sentences":[{"text":"Bye.","start":113.71894,"end":114.21894,"sentiment":"neutral","sentiment_score":0.0897810235619545}],"sentiment":"neutral","sentiment_score":0.0897810235619545,"channel":0,"num_words":1,"start":113.71894,"end":114.21894}]},"summary":{"result":"success","short":"Andrew from the business unit called Bonnie from the IT department to inquire about a job opportunity at EdB. He asked if Mitchell from the IT department was available and if he could pass on his information to him directly. Bonnie sent an email to the operations@ earnekind.com.com email address and thanked Andrew for his time."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. I'm trying to get a hold of Mitchell from the IT department. Yes.","start_word":11,"end_word":29,"intents":[{"intent":"Get a call","confidence_score":0.0051754955}]},{"text":"Oh, I were actually trying to present our cybersecurity, SOC. And I was just wondering if, Mitchell is available or or if you can transfer me to him directly, if that's possible. Oh, okay.","start_word":50,"end_word":83,"intents":[{"intent":"Present cybersecurity roles","confidence_score":0.2184348}]},{"text":"If you're able to send through an email, I can try and find the best person place to pass that on to. Oh, yes.","start_word":121,"end_word":144,"intents":[{"intent":"Send email","confidence_score":0.0045405305}]},{"text":"What's the best email where I can send our information to? Yeah.","start_word":149,"end_word":160,"intents":[{"intent":"Provide information","confidence_score":0.07341032}]}]},"sentiments":{"segments":[{"text":"Instagram and Facebook. Direct Line. This is Bonnie. Oh, hi. Yes. This is Andrew from Vigilance AI. I'm trying to get a hold of Mitchell from the IT department. Yes. Was this regarding one of the roles he has available at the moment, or were you looking for work yourself? Oh, I were actually trying to present our cybersecurity, SOC. And I was just wondering if, Mitchell is available or or if you can transfer me to him directly, if that's possible. Oh, okay. No worries. He wouldn't actually be the best person to discuss cybersecurity with. In our business, Oh. he does our IT recruitment, so he fills roles for our clients. He doesn't actually look after our IT internally. If you're able to send through an email, I can try and find the best person place to pass that on to. Oh, yes.","start_word":0,"end_word":144,"sentiment":"neutral","sentiment_score":0.0025451451074332},{"text":"That would be perfect.","start_word":145,"end_word":148,"sentiment":"positive","sentiment_score":0.3729042410850525},{"text":"What's the best email where I can send our information to? Yeah. So just operations. Alright. Operation. Operation, so it's got a s at the end. Oh, alright. Operations. Yep. Yep. At rare kinds dot com dot a u. Alright. Operations@rarekind.com.eu. Yes. Perfect. Alright.","start_word":149,"end_word":192,"sentiment":"neutral","sentiment_score":0.04338863492012024},{"text":"Well, I really appreciate this, and thank you. You have a great day. Take care. Thanks.","start_word":193,"end_word":208,"sentiment":"positive","sentiment_score":0.5847151279449463},{"text":"You too. Bye. Bye.","start_word":209,"end_word":212,"sentiment":"neutral","sentiment_score":0.1875833123922348}],"average":{"sentiment":"neutral","sentiment_score":0.06614303588867188}}}}