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you for calling Airtel. My name is Mary. May I have your name, please? Is it Noharga? Thank you so much, Naharga.\n\nLet me just go ahead and pull up your, Grand Setters account or Aaron's account. Just give me one sec. No worries. It's A for alpha, R for Romeo, U for uniform, N for Nancy. Correct?\n\nI'm sorry. It doesn't give me any account. Could you tell me how can I help you today? Mhmm. Mhmm.\n\nMhmm. Mhmm. Yeah. India. Mhmm.\n\nConfirming, Niharika, that the Airtel number is from Indian plan. Correct? Yeah. I'm so sorry to hear that, Niharika. As you will need to con...\n\nI really understand that. I mean, you were advised to contact Airtel Australia, but we actually don't have a direct access to their business, and we are not the same company. So I'm sorry, but you will... Yeah. You will need to contact yeah.\n\nNo worries, Niharika. Thank you so much, and enjoy the rest of your day. Goodbye for now. 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Arun Madera. Oh, Arun Madera. Sorry. Yes. But I'm calling on behalf of my grandfather, Arun, a r u n. It will be, yeah, it'll be under Aaron's account. I'm just helping a system with the call. That is correct. So my grandparents bought a plan with Airtel overseas. This is in India. And they had a plan where all they... What the sales associate there had explained to them was they'd have to come to Australia and then purchase a SIM card so that they can access their messages because they have, like, a dual SIM in the phone, like, a dual SIM system. So they've got the Airtel plan still running that they're still paying for every month from their account, but they would receive, like, their... Like, met... Like, text messages for the overseas phone number that's registered with the plan. But over here, we've done everything that they had told my grandparents to do. We went and got another SIM card and popped that in the phone, but we're not receiving messages from SIM one. So that being the overseas phone number, which is registered with the Airtel app. And we contacted them overseas because we thought, oh, it's probably them, but they said we have to contact Airtel Australia for that one. Yes. That is correct. Right. Okay. No. That's okay. Look. They just told us to call you guys. So I went, okay. We'll ring them, and it might actually be easier. But that's so fine if we have to contact them. Like, we'll make another phone call, and we'll give them a call. But I just thought we might as well give you a call and find out what to sort of... How to go about it. But thank you for your time. I appreciate it heaps. Sorry. You too. Thank you. 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Arun Madera. Oh, Arun Madera. Sorry. Yes.\n\nBut I'm calling on behalf of my grandfather, Arun, a r u n. It will be, yeah, it'll be under Aaron's account. I'm just helping a system with the call. That is correct. So my grandparents bought a plan with Airtel overseas.\n\nThis is in India. And they had a plan where all they... What the sales associate there had explained to them was they'd have to come to Australia and then purchase a SIM card so that they can access their messages because they have, like, a dual SIM in the phone, like, a dual SIM system. So they've got the Airtel plan still running that they're still paying for every month from their account, but they would receive, like, their... Like, met...\n\nLike, text messages for the overseas phone number that's registered with the plan. But over here, we've done everything that they had told my grandparents to do. We went and got another SIM card and popped that in the phone, but we're not receiving messages from SIM one. So that being the overseas phone number, which is registered with the Airtel app. And we contacted them overseas because we thought, oh, it's probably them, but they said we have to contact Airtel Australia for that one.\n\nYes. That is correct. Right. Okay. No.\n\nThat's okay. Look. They just told us to call you guys. So I went, okay. We'll ring them, and it might actually be easier.\n\nBut that's so fine if we have to contact them. Like, we'll make another phone call, and we'll give them a call. But I just thought we might as well give you a call and find out what to sort of... How to go about it. But thank you for your time.\n\nI appreciate it heaps. Sorry. You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"My name is Naharika, but I'm calling on behalf of Shashi.","start":6.0,"end":9.86,"sentiment":"neutral","sentiment_score":0.0668039775707505},{"text":"Arun Madera.","start":10.639999,"end":11.36,"sentiment":"neutral","sentiment_score":0.04603043384850025},{"text":"Oh, Arun Madera.","start":11.36,"end":12.32,"sentiment":"neutral","sentiment_score":0.010375047102570534},{"text":"Sorry.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":-0.047112636268138885},{"text":"Yes.","start":15.215,"end":15.695001,"sentiment":"neutral","sentiment_score":0.03184499591588974}],"sentiment":"neutral","sentiment_score":0.04682011788503991,"num_words":18,"start":6.0,"end":15.695001},{"sentences":[{"text":"But I'm calling on behalf of my grandfather, Arun, a r u n.","start":15.695001,"end":19.795,"sentiment":"neutral","sentiment_score":0.034675222176771894},{"text":"It will be, yeah, it'll be under Aaron's 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Australia and then purchase a SIM card so that they can access their messages because they have, like, a dual SIM in the phone, like, a dual SIM system.","start":58.23,"end":75.305,"sentiment":"neutral","sentiment_score":-0.07524114110591737},{"text":"So they've got the Airtel plan still running that they're still paying for every month from their account, but they would receive, like, their...","start":75.305,"end":86.44,"sentiment":"neutral","sentiment_score":-0.07789123601590593},{"text":"Like, met...","start":86.44,"end":87.4,"sentiment":"neutral","sentiment_score":-0.0473711583763361}],"sentiment":"neutral","sentiment_score":-0.06733204042766153,"num_words":82,"start":53.144997,"end":87.4},{"sentences":[{"text":"Like, text messages for the overseas phone number that's registered with the plan.","start":87.4,"end":91.5,"sentiment":"neutral","sentiment_score":-0.07837384595320775},{"text":"But over here, we've done everything that they had told my grandparents to 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okay.","start":155.635,"end":156.435,"sentiment":"neutral","sentiment_score":-0.06090879626572132},{"text":"We'll ring them, and it might actually be easier.","start":156.435,"end":158.67499,"sentiment":"neutral","sentiment_score":-0.044761468552880816}],"sentiment":"neutral","sentiment_score":-0.0810681030464669,"num_words":24,"start":152.75499,"end":158.67499},{"sentences":[{"text":"But that's so fine if we have to contact them.","start":158.67499,"end":160.83499,"sentiment":"neutral","sentiment_score":-0.05553854703903198},{"text":"Like, we'll make another phone call, and we'll give them a call.","start":160.83499,"end":163.65,"sentiment":"neutral","sentiment_score":-0.052281840704381466},{"text":"But I just thought we might as well give you a call and find out what to sort of...","start":164.45,"end":169.25,"sentiment":"neutral","sentiment_score":-0.09546107759601191},{"text":"How to go about it.","start":169.25,"end":169.97,"sentiment":"neutral","sentiment_score":-0.07362553700804711},{"text":"But thank you for your time.","start":169.97,"end":170.84999,"sentiment":"neutral","sentiment_score":0.2590322457253933}],"sentiment":"neutral","sentiment_score":-0.03481658161259615,"num_words":52,"start":158.67499,"end":170.84999},{"sentences":[{"text":"I appreciate it heaps.","start":170.84999,"end":172.06999,"sentiment":"positive","sentiment_score":0.4623791426420212},{"text":"Sorry.","start":174.12999,"end":174.62999,"sentiment":"neutral","sentiment_score":0.14529533684253693},{"text":"You too.","start":175.32999,"end":176.12999,"sentiment":"neutral","sentiment_score":0.0686947014182806},{"text":"Thank you.","start":176.12999,"end":176.76999,"sentiment":"positive","sentiment_score":0.79910808801651},{"text":"Bye.","start":176.76999,"end":177.26999,"sentiment":"positive","sentiment_score":0.46166837215423584}],"sentiment":"positive","sentiment_score":0.4192085858434439,"num_words":10,"start":170.84999,"end":177.26999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: My name is Naharika, but I'm calling on behalf of Shashi. Arun Madera. Oh, Arun Madera. Sorry.\n\nChannel 0: Is it Noharga?\n\nChannel 1: Yes. But I'm calling on behalf of my grandfather, Arun, a r u n.\n\nChannel 0: Thank you so much, Naharga. Let me just go ahead and pull up your, Grand Setters account or Aaron's\n\nChannel 1: It\n\nChannel 0: account.\n\nChannel 1: will be,\n\nChannel 0: Just give me\n\nChannel 1: yeah,\n\nChannel 0: one\n\nChannel 1: it'll be under Aaron's account. I'm just helping a system with the call.\n\nChannel 0: sec. No worries. It's A for alpha, R for Romeo, U for uniform, N for Nancy. Correct?\n\nChannel 1: That is correct.\n\nChannel 0: I'm sorry. It doesn't give me any account. Could you tell me how can I help you today?\n\nChannel 1: So my grandparents bought a plan with Airtel overseas. This is in India.\n\nChannel 0: Mhmm.\n\nChannel 1: And they had a plan where all they... What the sales associate there had explained to them was they'd have to come to Australia and then purchase a SIM card so that they can access their\n\nChannel 0: Mhmm.\n\nChannel 1: messages because they have, like, a dual SIM in the phone, like, a dual SIM system. So they've got the Airtel plan still running that they're still paying for every month from their\n\nChannel 0: Mhmm.\n\nChannel 1: account, but they would receive, like, their... Like, met... Like, text messages for the overseas phone number that's registered with the plan. But over here, we've done everything that they had told my grandparents\n\nChannel 0: Mhmm.\n\nChannel 1: to do. We went and got another SIM card and popped that in the phone, but we're not receiving messages from SIM one. So that being the overseas phone number, which is registered\n\nChannel 0: Yeah.\n\nChannel 1: with the Airtel\n\nChannel 0: India.\n\nChannel 1: app. And we contacted them overseas because we thought, oh, it's probably them, but they said we have to contact Airtel Australia for\n\nChannel 0: Mhmm. Confirming,\n\nChannel 1: that\n\nChannel 0: Niharika, that the Airtel\n\nChannel 1: one.\n\nChannel 0: number is from Indian plan. Correct?\n\nChannel 1: Yes. That is correct.\n\nChannel 0: Yeah. I'm so sorry to hear that, Niharika. As you will need to con... I really understand that. I mean, you were advised to contact Airtel Australia, but we actually don't have a direct access to their business, and we are not the same company.\n\nSo\n\nChannel 1: Right.\n\nChannel 0: I'm\n\nChannel 1: Okay.\n\nChannel 0: sorry, but you will... Yeah. You will need\n\nChannel 1: No.\n\nChannel 0: to contact\n\nChannel 1: That's okay. Look. They just told us to call you guys. So I went, okay. We'll ring them, and it might actually be easier.\n\nBut that's so fine if we have to contact them. Like, we'll make another\n\nChannel 0: yeah.\n\nChannel 1: phone call, and we'll give them a call. But I just thought we might as well give you a call and find out what to sort of... How to go about it. But thank you for your time. I appreciate it heaps.\n\nChannel 0: No worries, Niharika. Thank you so much, and enjoy\n\nChannel 1: Sorry.\n\nChannel 0: the rest of your day. Goodbye for\n\nChannel 1: You\n\nChannel 0: now.\n\nChannel 1: too. Thank you. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.4399999,"end":2.8,"sentiment":"positive","sentiment_score":0.6423972845077515},{"text":"My name is Mary.","start":2.8,"end":3.76,"sentiment":"positive","sentiment_score":0.5178230553865433},{"text":"May I have your name, please?","start":3.76,"end":4.98,"sentiment":"neutral","sentiment_score":0.30596329271793365}],"sentiment":"positive","sentiment_score":0.47460389335950215,"channel":0,"num_words":15,"start":1.4399999,"end":4.98},{"sentences":[{"text":"My name is Naharika, but I'm calling on behalf of Shashi.","start":6.0,"end":9.86,"sentiment":"neutral","sentiment_score":0.0668039775707505},{"text":"Arun Madera.","start":10.639999,"end":11.36,"sentiment":"neutral","sentiment_score":0.04603043384850025},{"text":"Oh, Arun 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so much, Naharga.","start":20.855,"end":22.215,"sentiment":"positive","sentiment_score":0.7371646761894226},{"text":"Let me just go ahead and pull up your, Grand Setters account or Aaron's","start":22.215,"end":27.435001,"sentiment":"neutral","sentiment_score":0.1985183379479817}],"sentiment":"positive","sentiment_score":0.34026737432730825,"channel":0,"num_words":19,"start":20.855,"end":27.435001},{"sentences":[{"text":"It","start":27.295,"end":27.535,"sentiment":"neutral","sentiment_score":0.17525115609169006}],"sentiment":"neutral","sentiment_score":0.17525115609169006,"channel":1,"num_words":1,"start":27.295,"end":27.535},{"sentences":[{"text":"account.","start":27.494999,"end":27.814999,"sentiment":"neutral","sentiment_score":0.15331262350082395}],"sentiment":"neutral","sentiment_score":0.15331262350082395,"channel":0,"num_words":1,"start":27.494999,"end":27.814999},{"sentences":[{"text":"will 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company.","start":137.185,"end":148.59,"sentiment":"neutral","sentiment_score":-0.16848477334887893}],"sentiment":"neutral","sentiment_score":-0.1650979275090827,"channel":0,"num_words":45,"start":131.745,"end":148.59},{"sentences":[{"text":"So","start":149.45,"end":149.93,"sentiment":"neutral","sentiment_score":-0.08711297065019608}],"sentiment":"neutral","sentiment_score":-0.08711297065019608,"channel":0,"num_words":1,"start":149.45,"end":149.93},{"sentences":[{"text":"Right.","start":149.635,"end":149.95499,"sentiment":"neutral","sentiment_score":-0.05666930973529816}],"sentiment":"neutral","sentiment_score":-0.05666930973529816,"channel":1,"num_words":1,"start":149.635,"end":149.95499},{"sentences":[{"text":"I'm","start":149.93,"end":150.17,"sentiment":"neutral","sentiment_score":-0.055739447474479675}],"sentiment":"neutral","sentiment_score":-0.055739447474479675,"channel":0,"num_words":1,"start":149.93,"end":150.17},{"sentences":[{"text":"Okay.","start":149.95499,"end":150.45499,"sentiment":"neutral","sentiment_score":-0.05498126521706581}],"sentiment":"neutral","sentiment_score":-0.05498126521706581,"channel":1,"num_words":1,"start":149.95499,"end":150.45499},{"sentences":[{"text":"sorry, but you will...","start":150.17,"end":151.39,"sentiment":"neutral","sentiment_score":-0.0676906667649746},{"text":"Yeah.","start":151.45,"end":151.93,"sentiment":"neutral","sentiment_score":-0.03732763975858688},{"text":"You will need","start":151.93,"end":152.57,"sentiment":"neutral","sentiment_score":-0.03949170932173729}],"sentiment":"neutral","sentiment_score":-0.05332067934796214,"channel":0,"num_words":8,"start":150.17,"end":152.57},{"sentences":[{"text":"No.","start":152.355,"end":152.75499,"sentiment":"neutral","sentiment_score":-0.08000178635120392}],"sentiment":"neutral","sentiment_score":-0.08000178635120392,"channel":1,"num_words":1,"start":152.355,"end":152.75499},{"sentences":[{"text":"to contact","start":152.57,"end":153.15,"sentiment":"neutral","sentiment_score":-0.07915997132658958}],"sentiment":"neutral","sentiment_score":-0.07915997132658958,"channel":0,"num_words":2,"start":152.57,"end":153.15},{"sentences":[{"text":"That's okay.","start":152.75499,"end":153.39499,"sentiment":"neutral","sentiment_score":-0.08171040937304497},{"text":"Look.","start":153.39499,"end":153.795,"sentiment":"neutral","sentiment_score":-0.07573599368333817},{"text":"They just told us to call you guys.","start":153.795,"end":155.635,"sentiment":"neutral","sentiment_score":-0.13249865733087063},{"text":"So I went, okay.","start":155.635,"end":156.435,"sentiment":"neutral","sentiment_score":-0.06090879626572132},{"text":"We'll ring them, and it might actually be easier.","start":156.435,"end":158.67499,"sentiment":"neutral","sentiment_score":-0.044761468552880816}],"sentiment":"neutral","sentiment_score":-0.0810681030464669,"channel":1,"num_words":24,"start":152.75499,"end":158.67499},{"sentences":[{"text":"But that's so fine if we have to contact them.","start":158.67499,"end":160.83499,"sentiment":"neutral","sentiment_score":-0.05553854703903198},{"text":"Like, we'll make another","start":160.83499,"end":162.03499,"sentiment":"neutral","sentiment_score":-0.05271617975085974}],"sentiment":"neutral","sentiment_score":-0.05473215638526848,"channel":1,"num_words":14,"start":158.67499,"end":162.03499},{"sentences":[{"text":"yeah.","start":161.83499,"end":162.33499,"sentiment":"neutral","sentiment_score":-0.04955356940627098}],"sentiment":"neutral","sentiment_score":-0.04955356940627098,"channel":0,"num_words":1,"start":161.83499,"end":162.33499},{"sentences":[{"text":"phone call, and we'll give them a call.","start":162.03499,"end":163.65,"sentiment":"neutral","sentiment_score":-0.05206467118114233},{"text":"But I just thought we might as well give you a call and find out what to sort of...","start":164.45,"end":169.25,"sentiment":"neutral","sentiment_score":-0.09546107759601191},{"text":"How to go about it.","start":169.25,"end":169.97,"sentiment":"neutral","sentiment_score":-0.07362553700804711},{"text":"But thank you for your time.","start":169.97,"end":170.84999,"sentiment":"neutral","sentiment_score":0.2590322457253933},{"text":"I appreciate it heaps.","start":170.84999,"end":172.06999,"sentiment":"positive","sentiment_score":0.4623791426420212}],"sentiment":"neutral","sentiment_score":0.019173917050162952,"channel":1,"num_words":42,"start":162.03499,"end":172.06999},{"sentences":[{"text":"No worries, Niharika.","start":171.8,"end":172.86,"sentiment":"neutral","sentiment_score":0.28172871470451355},{"text":"Thank you so much, and enjoy","start":172.92,"end":174.2,"sentiment":"positive","sentiment_score":0.4442950387795766}],"sentiment":"positive","sentiment_score":0.39010626408788895,"channel":0,"num_words":9,"start":171.8,"end":174.2},{"sentences":[{"text":"Sorry.","start":174.12999,"end":174.62999,"sentiment":"neutral","sentiment_score":0.14529533684253693}],"sentiment":"neutral","sentiment_score":0.14529533684253693,"channel":1,"num_words":1,"start":174.12999,"end":174.62999},{"sentences":[{"text":"the rest of your day.","start":174.2,"end":175.0,"sentiment":"neutral","sentiment_score":0.10572404712438584},{"text":"Goodbye for","start":175.0,"end":175.48,"sentiment":"neutral","sentiment_score":0.1223393902182579}],"sentiment":"neutral","sentiment_score":0.11047128800834928,"channel":0,"num_words":7,"start":174.2,"end":175.48},{"sentences":[{"text":"You","start":175.32999,"end":175.65,"sentiment":"neutral","sentiment_score":0.1014748364686966}],"sentiment":"neutral","sentiment_score":0.1014748364686966,"channel":1,"num_words":1,"start":175.32999,"end":175.65},{"sentences":[{"text":"now.","start":175.48,"end":175.98,"sentiment":"neutral","sentiment_score":0.09314890950918198}],"sentiment":"neutral","sentiment_score":0.09314890950918198,"channel":0,"num_words":1,"start":175.48,"end":175.98},{"sentences":[{"text":"too.","start":175.65,"end":176.12999,"sentiment":"neutral","sentiment_score":0.03591456636786461},{"text":"Thank you.","start":176.12999,"end":176.76999,"sentiment":"positive","sentiment_score":0.79910808801651},{"text":"Bye.","start":176.76999,"end":177.26999,"sentiment":"positive","sentiment_score":0.46166837215423584}],"sentiment":"positive","sentiment_score":0.5239497786387801,"channel":1,"num_words":4,"start":175.65,"end":177.26999},{"sentences":[{"text":"Bye bye.","start":177.0,"end":177.74,"sentiment":"neutral","sentiment_score":0.08771055564284325}],"sentiment":"neutral","sentiment_score":0.08771055564284325,"channel":0,"num_words":2,"start":177.0,"end":177.74}]},"summary":{"result":"success","short":"A customer named Naharika calls Airtel on behalf of her grandfather, Arun Madera, to inquire about a plan he bought overseas. She explains that he had to purchase a SIM card to access his plan, but they were not receiving messages from his phone. She suggests that she contact Airtel Australia to figure out how to proceed."},"intents":{"segments":[{"text":"messages because they have, like, a dual SIM in the phone, like, a dual SIM system.","start_word":179,"end_word":194,"intents":[{"intent":"Access mhms","confidence_score":0.00034366702}]},{"text":"We went and got another SIM card and popped that in the phone, but we're not receiving messages from SIM one.","start_word":250,"end_word":270,"intents":[{"intent":"Request assistance with sim card issue","confidence_score":0.014327479}]},{"text":"So that being the overseas phone number, which is registered Yeah. with the Airtel India. app. And we contacted them overseas because we thought, oh, it's probably them, but they said we have to contact Airtel Australia for Mhmm. Confirming, that Niharika, that the Airtel one. number is from Indian plan. Correct? Yes.","start_word":271,"end_word":323,"intents":[{"intent":"Confirm contact details","confidence_score":0.00021987442}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5910781621932983},{"text":"May I have your name, please? My name is Naharika, but I'm calling on behalf of Shashi. Arun Madera. Oh, Arun Madera. Sorry. Is it Noharga? Yes. But I'm calling on behalf of my grandfather, Arun, a r u n.","start_word":9,"end_word":48,"sentiment":"neutral","sentiment_score":0.06396274268627167},{"text":"Thank you so much, Naharga.","start_word":49,"end_word":53,"sentiment":"positive","sentiment_score":0.7233522534370422},{"text":"Let me just go ahead and pull up your, Grand Setters account or Aaron's It account. will be, Just give me yeah, one it'll be under Aaron's account. I'm just helping a system with the call. sec. No worries. It's A for alpha, R for Romeo, U for uniform, N for Nancy. Correct? That is correct. I'm sorry. It doesn't give me any account. Could you tell me how can I help you today? So my grandparents bought a plan with Airtel overseas. This is in India. Mhmm. And they had a plan where all they... What the sales associate there had explained to them was they'd have to come to Australia and then purchase a SIM card so that they can access their Mhmm. messages because they have, like, a dual SIM in the phone, like, a dual SIM system. So they've got the Airtel plan still running that they're still paying for every month from their Mhmm. account, but they would receive, like, their... Like, met... Like, text messages for the overseas phone number that's registered with the plan. But over here, we've done everything that they had told my grandparents Mhmm. to do. We went and got another SIM card and popped that in the phone, but we're not receiving messages from SIM one. So that being the overseas phone number, which is registered Yeah. with the Airtel India. app. And we contacted them overseas because we thought, oh, it's probably them, but they said we have to contact Airtel Australia for Mhmm. Confirming, that Niharika, that the Airtel one. number is from Indian plan. Correct? Yes. That is correct. Yeah. I'm so sorry to hear that, Niharika. As you will need to con... I really understand that. I mean, you were advised to contact Airtel Australia, but we actually don't have a direct access to their business, and we are not the same company. So Right. I'm Okay. sorry, but you will... Yeah. You will need No. to contact That's okay. Look. They just told us to call you guys. So I went, okay. We'll ring them, and it might actually be easier. But that's so fine if we have to contact them. Like, we'll make another yeah. phone call, and we'll give them a call. But I just thought we might as well give you a call and find out what to sort of... How to go about it. But thank you for your time.","start_word":54,"end_word":463,"sentiment":"neutral","sentiment_score":-0.0510738521405473},{"text":"I appreciate it heaps.","start_word":464,"end_word":467,"sentiment":"positive","sentiment_score":0.4582384526729584},{"text":"No worries, Niharika.","start_word":468,"end_word":470,"sentiment":"neutral","sentiment_score":0.27309370040893555},{"text":"Thank you so much, and enjoy Sorry.","start_word":471,"end_word":477,"sentiment":"positive","sentiment_score":0.38101887702941895},{"text":"the rest of your day. Goodbye for You now. too.","start_word":478,"end_word":487,"sentiment":"neutral","sentiment_score":0.10078239440917967},{"text":"Thank you. Bye.","start_word":488,"end_word":490,"sentiment":"positive","sentiment_score":0.6261979341506958},{"text":"Bye bye.","start_word":491,"end_word":492,"sentiment":"neutral","sentiment_score":0.24876873195171356}],"average":{"sentiment":"neutral","sentiment_score":0.004487866854799387}}}}