{"metadata":{"transaction_key":"deprecated","request_id":"019d8979-b081-77f0-ab12-73afacdda163","sha256":"5ef82628084955a73cb0c9cfc2f205490ba968232f90ff0c4c255a28725093e8","created":"2026-04-14T00:52:30.671Z","duration":2297.304,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":5652,"output_tokens":105},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":6313,"output_tokens":6326},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":6313,"output_tokens":658}},"results":{"channels":[{"alternatives":[{"transcript":"Lay down. You're old. Good. This is the next pull up. Hi. How are you? Yeah. Not too bad, dude. I'm, well, hoping you can help out. I need to connect electricity to my property. It's technically I I live in The US. I moved away from Australia three years ago, so it's a rental property I have there, and the tenants have just moved out. Yeah. I guess so. Both, but I don't have the meter number for gas. No. I haven't. Yes. Yeah. No problem. The address is Number 6 Merrimack, which is M E R R I M A C K, and then Crescent in Kaysborough. Sorry. M A C K at the end. Yes. Sorry. Yep. Sorry. 16 3? Yeah. That's 1. Yeah. Yep. I'm I'm I'm physically not in the country. I can we can we proceed and add that add that on later? Yeah. No problem. I should have the number probably later on today. There's someone arranging, like, staging photos and cleaning the properties for sale, so all good. Cool. Thanks. I think Glow Save glow save is probably the best. Yeah. Because I think that's the is that the lowest per day charge? Save. Mhmm. Okay. Cool. Okay. Okay. Awesome. Thank you. Yeah. Gotcha. Awesome. Thank you. Okay. Awesome. Thank you. Yeah. Sure. So I guess mister and then Daniel, which is d a n I e l, and then Andre, which is a n d r e e. Yes. Sorry. Sorry. Yes. Can you do an international one or need Australian? We'll just do Australian. That's cool. So 0424 724 429. Thank you. Date of birth birth is 12/31/1992. Yeah. Exactly. Yeah. Sure. Email address is just daniel, so daniel,andthenan@symbol,andthenAndreagain, which is a n d r e e, and then dot co. Yep. Do you have to go through the same sign up form I do Or similar? Yeah. Yeah. It doesn't it didn't let me copy and paste when I was doing it. I'd the reason that I called through is I need to get this, hopefully, connected ASAP rather than it being, like, you know, a few days out. Yeah. We can do passport if you want. Cool. Let me know when you're ready. Australia. Yeah. No problem. It's PForPapaBForBravo, 5806059. Yep. Expiry is 08/2032. Yep. Yes. Thank you. Yeah. Yeah. No problem. No. You're all good. Yes. That's the one. Thank you. Yep. Yes. Yes. That's correct. Awesome. Thank you. Yeah. I I think that it is. There were tenants in there. They moved out a few days ago, and I think it's been disconnected. What's what's the soonest? All good. Let's proceed on tomorrow. Yes. It is. No. No. It is fake. Okay. Yep. No. That sounds good. And someone will confirm the meter number. So all good on there. Yeah. Sure. So it's Number 6 And Then Merrimack Crescent In Kaysborough Vic 3173. Think it'll even show up as Lot 91 for you or something like that. I'm not sure if you see that on your side. Yeah. Gotcha. Gotcha. MERRIIForIndia at the end? Yeah. Yes. Sorry. That's right. I'm sure you do this too many times a day. All good. Keesborough, which is K K E Y S B O R O U G H. Yep. Yeah. Of course. 3173. You're all good. I guess it's good. It means you guys are doing double check. I think so. Yep. Okay. Got it. Okay. Yeah. No. All good. Happy to go with tomorrow. Yeah. There's not. Nope. Yep. Yeah. No. That's all good. That's the one. Yeah. Yep. That's correct. No. I've I used to work for the guys that used to do your phone system in a weird roundabout way. Don't know how long you've been there. Gotcha. Yeah. Yeah. You can put whatever you want in there. All good. Yep. Okay. Awesome. Thank you. Yes. Okay. Awesome. Thank you. Yeah. Sure. Yeah. No problem. Alright. No. All good. Oh, weird. No. All good. What's it showing? Oh, weird. Okay. No problem. Is there any way to kind of check or queue or not sure? Okay. Look. All good. I'll I'll see what I can do. No. All good. Appreciate your help. No. Good. Yeah. Sounds good. I'll have a look. Thank you. No problem. Thanks, man. No worries. 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down. You're old. Good. This is the next pull up. Hi.\n\nHow are you? Yeah. Not too bad, dude. I'm, well, hoping you can help out. I need to connect electricity to my property.\n\nIt's technically I I live in The US. I moved away from Australia three years ago, so it's a rental property I have there, and the tenants have just moved out. Yeah. I guess so. Both, but I don't have the meter number for gas.\n\nNo. I haven't. Yes. Yeah. No problem.\n\nThe address is Number 6 Merrimack, which is M E R R I M A C K, and then Crescent in Kaysborough. Sorry. M A C K at the end. Yes. Sorry.\n\nYep. Sorry. 16 3? Yeah. That's 1.\n\nYeah. Yep. I'm I'm I'm physically not in the country. I can we can we proceed and add that add that on later? Yeah.\n\nNo problem. I should have the number probably later on today. There's someone arranging, like, staging photos and cleaning the properties for sale, so all good. Cool. Thanks.\n\nI think Glow Save glow save is probably the best. Yeah. Because I think that's the is that the lowest per day charge? Save. Mhmm.\n\nOkay. Cool. Okay. Okay. Awesome.\n\nThank you. Yeah. Gotcha. Awesome. Thank you.\n\nOkay. Awesome. Thank you. Yeah. Sure.\n\nSo I guess mister and then Daniel, which is d a n I e l, and then Andre, which is a n d r e e. Yes. Sorry. Sorry. Yes.\n\nCan you do an international one or need Australian? We'll just do Australian. That's cool. So 0424 724 429. Thank you.\n\nDate of birth birth is 12/31/1992. Yeah. Exactly. Yeah. Sure.\n\nEmail address is just daniel, so daniel,andthenan@symbol,andthenAndreagain, which is a n d r e e, and then dot co. Yep. Do you have to go through the same sign up form I do Or similar? Yeah. Yeah.\n\nIt doesn't it didn't let me copy and paste when I was doing it. I'd the reason that I called through is I need to get this, hopefully, connected ASAP rather than it being, like, you know, a few days out. Yeah. We can do passport if you want. Cool.\n\nLet me know when you're ready. Australia. Yeah. No problem. It's PForPapaBForBravo, 5806059.\n\nYep. Expiry is 08/2032. Yep. Yes. Thank you.\n\nYeah. Yeah. No problem. No. You're all good.\n\nYes. That's the one. Thank you. Yep. Yes.\n\nYes. That's correct. Awesome. Thank you. Yeah.\n\nI I think that it is. There were tenants in there. They moved out a few days ago, and I think it's been disconnected. What's what's the soonest? All good.\n\nLet's proceed on tomorrow. Yes. It is. No. No.\n\nIt is fake. Okay. Yep. No. That sounds good.\n\nAnd someone will confirm the meter number. So all good on there. Yeah. Sure. So it's Number 6 And Then Merrimack Crescent In Kaysborough Vic 3173.\n\nThink it'll even show up as Lot 91 for you or something like that. I'm not sure if you see that on your side. Yeah. Gotcha. Gotcha.\n\nMERRIIForIndia at the end? Yeah. Yes. Sorry. That's right.\n\nI'm sure you do this too many times a day. All good. Keesborough, which is K K E Y S B O R O U G H. Yep. Yeah.\n\nOf course. 3173. You're all good. I guess it's good. It means you guys are doing double check.\n\nI think so. Yep. Okay. Got it. Okay.\n\nYeah. No. All good. Happy to go with tomorrow. Yeah.\n\nThere's not. Nope. Yep. Yeah. No.\n\nThat's all good. That's the one. Yeah. Yep. That's correct.\n\nNo. I've I used to work for the guys that used to do your phone system in a weird roundabout way. Don't know how long you've been there. Gotcha. Yeah.\n\nYeah. You can put whatever you want in there. All good. Yep. Okay.\n\nAwesome. Thank you. Yes. Okay. Awesome.\n\nThank you. Yeah. Sure. Yeah. No problem.\n\nAlright. No. All good. Oh, weird. No.\n\nAll good. What's it showing? Oh, weird. Okay. No problem.\n\nIs there any way to kind of check or queue or not sure? Okay. Look. All good. I'll I'll see what I can do.\n\nNo. All good. Appreciate your help. No. Good.\n\nYeah. Sounds good. I'll have a look. Thank you. No problem.\n\nThanks, man. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Lay down.","start":221.49,"end":228.1175,"sentiment":"neutral","sentiment_score":0.027060563676059246},{"text":"You're old.","start":567.48,"end":568.12,"sentiment":"neutral","sentiment_score":-0.09771106392145155},{"text":"Good.","start":568.12,"end":568.62,"sentiment":"neutral","sentiment_score":0.05440516024827957},{"text":"This is the next pull up.","start":853.39996,"end":854.86,"sentiment":"neutral","sentiment_score":0.08664939800898235},{"text":"Hi.","start":894.475,"end":894.715,"sentiment":"neutral","sentiment_score":0.2488531470298767}],"sentiment":"neutral","sentiment_score":0.05682114123677214,"num_words":12,"start":221.49,"end":894.715},{"sentences":[{"text":"How are you?","start":894.715,"end":895.455,"sentiment":"neutral","sentiment_score":0.27551721533139545},{"text":"Yeah.","start":898.15497,"end":898.395,"sentiment":"neutral","sentiment_score":0.1411179006099701},{"text":"Not too bad, dude.","start":898.395,"end":899.455,"sentiment":"neutral","sentiment_score":0.15313313901424408},{"text":"I'm, well, hoping you can help out.","start":900.37,"end":902.61005,"sentiment":"neutral","sentiment_score":0.23717688024044037},{"text":"I need to connect electricity to my property.","start":902.61005,"end":905.19,"sentiment":"neutral","sentiment_score":0.008139120414853096}],"sentiment":"neutral","sentiment_score":0.14371970555056696,"num_words":23,"start":894.715,"end":905.19},{"sentences":[{"text":"It's technically I I live in The US.","start":912.29004,"end":914.825,"sentiment":"neutral","sentiment_score":-0.07657425105571747},{"text":"I moved away from Australia three years ago, so it's a rental property I have there, and the tenants have just moved out.","start":914.825,"end":921.085,"sentiment":"neutral","sentiment_score":-0.11585720563712328},{"text":"Yeah.","start":925.465,"end":925.705,"sentiment":"neutral","sentiment_score":-0.04934228956699371},{"text":"I guess 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problem.","start":1038.645,"end":1039.125,"sentiment":"positive","sentiment_score":0.46082110702991486},{"text":"I should have the number probably later on today.","start":1039.125,"end":1041.445,"sentiment":"positive","sentiment_score":0.43391231695810956},{"text":"There's someone arranging, like, staging photos and cleaning the properties for sale, so all good.","start":1041.445,"end":1046.34,"sentiment":"positive","sentiment_score":0.4911041557788849},{"text":"Cool.","start":1048.1,"end":1048.5,"sentiment":"positive","sentiment_score":0.7871156930923462},{"text":"Thanks.","start":1048.5,"end":1049.0,"sentiment":"positive","sentiment_score":0.7062864303588867}],"sentiment":"positive","sentiment_score":0.4888149116720472,"num_words":28,"start":1038.645,"end":1049.0},{"sentences":[{"text":"I think Glow Save glow save is probably the best.","start":1056.98,"end":1060.375,"sentiment":"neutral","sentiment_score":0.12177282795310021},{"text":"Yeah.","start":1060.4349,"end":1060.755,"sentiment":"neutral","sentiment_score":0.11923030018806458},{"text":"Because I think that's the is that the lowest per day charge?","start":1060.755,"end":1064.695,"sentiment":"neutral","sentiment_score":0.1585554846872886},{"text":"Save.","start":1067.875,"end":1068.375,"sentiment":"neutral","sentiment_score":0.2056196331977844},{"text":"Mhmm.","start":1099.0,"end":1099.5,"sentiment":"neutral","sentiment_score":0.06486916542053223}],"sentiment":"neutral","sentiment_score":0.14040452778339385,"num_words":25,"start":1056.98,"end":1099.5},{"sentences":[{"text":"Okay.","start":1104.84,"end":1105.24,"sentiment":"positive","sentiment_score":0.3614171743392944},{"text":"Cool.","start":1105.24,"end":1105.74,"sentiment":"positive","sentiment_score":0.4029271602630615},{"text":"Okay.","start":1124.4349,"end":1124.79,"sentiment":"neutral","sentiment_score":0.022686567157506943},{"text":"Okay.","start":1162.53,"end":1162.93,"sentiment":"neutral","sentiment_score":0.26163822412490845},{"text":"Awesome.","start":1162.93,"end":1163.3301,"sentiment":"positive","sentiment_score":0.5055834054946899}],"sentiment":"neutral","sentiment_score":0.3108505062758923,"num_words":5,"start":1104.84,"end":1163.3301},{"sentences":[{"text":"Thank you.","start":1163.3301,"end":1163.9901,"sentiment":"positive","sentiment_score":0.526531308889389},{"text":"Yeah.","start":1189.37,"end":1189.87,"sentiment":"neutral","sentiment_score":-0.008521340787410736},{"text":"Gotcha.","start":1192.17,"end":1192.5701,"sentiment":"neutral","sentiment_score":0.21096250414848328},{"text":"Awesome.","start":1192.5701,"end":1192.9701,"sentiment":"positive","sentiment_score":0.551950991153717},{"text":"Thank you.","start":1192.9701,"end":1193.7101,"sentiment":"positive","sentiment_score":0.5120745599269867}],"sentiment":"positive","sentiment_score":0.404514841735363,"num_words":7,"start":1163.3301,"end":1193.7101},{"sentences":[{"text":"Okay.","start":1238.1499,"end":1238.6499,"sentiment":"neutral","sentiment_score":0.04098803550004959},{"text":"Awesome.","start":1243.19,"end":1243.69,"sentiment":"positive","sentiment_score":0.6702442169189453},{"text":"Thank 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e.","start":1255.675,"end":1264.3351,"sentiment":"neutral","sentiment_score":0.0392513766598243},{"text":"Yes.","start":1268.0701,"end":1268.5701,"sentiment":"neutral","sentiment_score":-0.003675360232591629},{"text":"Sorry.","start":1268.63,"end":1269.13,"sentiment":"neutral","sentiment_score":-0.07579667866230011},{"text":"Sorry.","start":1277.03,"end":1277.53,"sentiment":"neutral","sentiment_score":-0.18525584042072296},{"text":"Yes.","start":1283.855,"end":1284.175,"sentiment":"neutral","sentiment_score":0.0034782588481903076}],"sentiment":"neutral","sentiment_score":0.025309539089600246,"num_words":30,"start":1255.675,"end":1284.175},{"sentences":[{"text":"Can you do an international one or need Australian?","start":1284.175,"end":1286.595,"sentiment":"neutral","sentiment_score":-0.018766710741652384},{"text":"We'll just do Australian.","start":1298.27,"end":1299.4099,"sentiment":"neutral","sentiment_score":-0.040875231847167015},{"text":"That's cool.","start":1299.95,"end":1300.77,"sentiment":"positive","sentiment_score":0.3502275198698044},{"text":"So 0424 724 429.","start":1300.83,"end":1308.4451,"sentiment":"neutral","sentiment_score":0.03339852346107364},{"text":"Thank you.","start":1310.505,"end":1312.8251,"sentiment":"neutral","sentiment_score":0.1220750855281949}],"sentiment":"neutral","sentiment_score":0.03551418955127398,"num_words":21,"start":1284.175,"end":1312.8251},{"sentences":[{"text":"Date of birth birth is 12/31/1992.","start":1312.8251,"end":1317.005,"sentiment":"neutral","sentiment_score":0.034250591260691486},{"text":"Yeah.","start":1320.345,"end":1320.665,"sentiment":"neutral","sentiment_score":0.07155494391918182},{"text":"Exactly.","start":1320.665,"end":1321.165,"sentiment":"neutral","sentiment_score":0.09792029857635498},{"text":"Yeah.","start":1326.2799,"end":1326.6,"sentiment":"neutral","sentiment_score":0.04354305937886238},{"text":"Sure.","start":1326.6,"end":1327.1,"sentiment":"neutral","sentiment_score":-0.044011440128088}],"sentiment":"neutral","sentiment_score":0.03745104093104601,"num_words":10,"start":1312.8251,"end":1327.1},{"sentences":[{"text":"Email address is just daniel, so daniel,andthenan@symbol,andthenAndreagain, which is a n d r e e, and then dot co.","start":1327.24,"end":1340.095,"sentiment":"neutral","sentiment_score":0.021382992106832956},{"text":"Yep.","start":1341.995,"end":1342.495,"sentiment":"neutral","sentiment_score":0.06827282160520554},{"text":"Do you have to go through the same sign up form I do Or similar?","start":1356.9501,"end":1361.905,"sentiment":"neutral","sentiment_score":-0.06767422134677568},{"text":"Yeah.","start":1362.365,"end":1362.865,"sentiment":"neutral","sentiment_score":-0.017039673402905464},{"text":"Yeah.","start":1362.925,"end":1363.245,"sentiment":"neutral","sentiment_score":-0.018048860132694244}],"sentiment":"neutral","sentiment_score":-0.015558167083843335,"num_words":37,"start":1327.24,"end":1363.245},{"sentences":[{"text":"It doesn't it didn't let me copy and paste when I was doing it.","start":1363.245,"end":1365.965,"sentiment":"neutral","sentiment_score":-0.22286589656557357},{"text":"I'd the reason that I called through is I need to get this, hopefully, connected ASAP rather than it being, like, you know, a few days 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end?","start":1653.01,"end":1656.15,"sentiment":"neutral","sentiment_score":0.0014103775029070675},{"text":"Yeah.","start":1657.57,"end":1658.07,"sentiment":"neutral","sentiment_score":0.0012081973254680634},{"text":"Yes.","start":1658.93,"end":1659.25,"sentiment":"neutral","sentiment_score":0.004259035922586918},{"text":"Sorry.","start":1659.25,"end":1659.65,"sentiment":"neutral","sentiment_score":-0.04319586604833603},{"text":"That's right.","start":1659.65,"end":1660.305,"sentiment":"neutral","sentiment_score":-0.011188429780304432}],"sentiment":"neutral","sentiment_score":-0.006051553594362404,"num_words":9,"start":1653.01,"end":1660.305},{"sentences":[{"text":"I'm sure you do this too many times a day.","start":1664.2251,"end":1666.2251,"sentiment":"neutral","sentiment_score":-0.03076094752177596},{"text":"All good.","start":1666.2251,"end":1666.805,"sentiment":"neutral","sentiment_score":0.3080424964427948},{"text":"Keesborough, which is K K E Y S B O R O U G 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good.","start":2171.485,"end":2171.885,"sentiment":"neutral","sentiment_score":-0.03853292763233185},{"text":"What's it showing?","start":2171.885,"end":2172.865,"sentiment":"neutral","sentiment_score":-0.05482541769742966},{"text":"Oh, weird.","start":2217.8298,"end":2218.5698,"sentiment":"neutral","sentiment_score":-0.10073715820908546},{"text":"Okay.","start":2218.63,"end":2219.1099,"sentiment":"neutral","sentiment_score":-0.037581201642751694},{"text":"No problem.","start":2219.1099,"end":2219.75,"sentiment":"neutral","sentiment_score":-0.016660941764712334}],"sentiment":"neutral","sentiment_score":-0.05139195099473,"num_words":10,"start":2171.485,"end":2219.75},{"sentences":[{"text":"Is there any way to kind of check or queue or not 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For electrical or gas related technical issues, including supply faults, outages, or life support related situations, press 9. To pay your bill, press 1. To join Glowbird or if you're moving house, press 2. For all other in Please note that our calls are recorded for quality, compliance, and coaching purposes. You are the sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You have a sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue, press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globalenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the next caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? Hello? This is Go ahead. Go ahead. I'm not too bad. How are you? Absolutely. Are you so you're just transferring from a new provider, or is this a new address? Mhmm. Okay. So you're you're switching over. You're oh, sorry. Wait. Okay. So was that electricity or gas or both? Okay. Well, hopefully, we should just be able to do it with the address unless it says otherwise. But I didn't just let you know that the call is being recorded for quality and training purposes. And yeah. And so you're have you been a customer of Gobert at any point? No. Okay. So you're a new customer? Yeah. If you'd be able to give me the address, I can see if we can service it and what to what to do. M E C K. Oh, M A M A C K? And you said Crescent? Kewsborough, Victoria 317 8 oh, seven three? Yes. Awesome. If, yeah, if if you do want gas, it is saying that I need either an MRIN number or a gas serial number. Would it would it take you a minute to to get all of that, or do you know where to go with that? Okay. Yeah. So I can I can sign you up for electricity now, and then what we can do is I can write a little note saying that you wanna sign up for gas? And then once you're back in the country, we can or once you are able to get the able to get the, like, information, we can absolutely sign you up for gas. Awesome. Yeah. I'm just yeah. Did you have any any plans that you were you were looking at? Oh, and do you both are fine? Okay. And yeah. Lowest per day lowest daily charge. So if we are yeah. If if we wanna go through the online sign up process with me now, which I'm assuming you do, I need to to read out all of the all of this, like, information and, like, rates and all that. So for the GlowSafe plan, before discount, including GST, which is for all of these, your daily charge would be $0.913 a day, and your anytime usage for the first 15 kilowatt hours a day is $0.2409 per kilowatt hour. And then your anytime usage balance is $0.2805 per kilowatt hour. And then so for compliance reasons, I need to mention how this plan compares to a reference price. The reference price is $1,579 a year. It is calculated on an average residential premises usage of 4,000 kilowatt hours a year in the United Energy Distributor zone as set by the regulator. Before any benefit, this plan would cost $1,207 a year based on that theoretical average premises usage. That is already 18% lower than the reference price or a further 2% lower with the 2% pay on time conditional discount or a further 1% lower with the 1% direct debit conditional discount or a further 2% lower with the 2% dual fuel conditional discount. The dual fuel conditional discount is if you have power and sorry. Electricity and gas, which currently I'm I'm signing off only for electricity. And then once we can get that MRI number, we'll get you that gas, and then you will have that 2% dual fuel discount as well. So with all applicable discounts, the lowest possible cost is $1,232 a year based on that theoretical average premises usage, and that is 22% lower than that reference price. Your cost will obviously differ depending on your energy usage. This is just a guide. So, yeah, if you as you said, if you're you're out of it or you don't use nearly as much, you will you will not have even close to that that kind of a bill, and that is already discounted significantly. Yep. So I do need to advise the discounts based off your usage and supply, not not anything outside of that. Your billing cycle will be every twenty eight days. And as you have a smart meter, and this is just for electricity, your your meter like, your bills will be accurate every twenty eight days. There will be no estimates or anything. But for gas, because gas meters are all basic, when you do sign up for gas, I'm just gonna let you know that your your meter will be read within Victoria every two months by the distributor, which means with that month break, you would still receive a bill, but that would be an estimate. And then we will amend that once we get the actual read from the distributor. But that is for gas, and we're we're not currently signing you up for that just yet. So I'll I'll fill in some some details. I I need some details from you. So just title, first, and last name. Mhmm. A n d r e e? No. No. No. I I've I am not as fast at typing as I'd like to bore you. I am. No. No. No. No. No. Not at all your fault. And so the your phone number? I actually don't know if we can do international ones. I've never I've never had that pop up before. I could always try putting it in, and if it says can't, then we can't. But okay. Alright. Mhmm. Yep. Awesome. And your your date of birth? The end of the year. Alright. And then an email address? Mhmm. Mhmm. Dot code. Lovely. Why are you telling me that that doesn't match? It does match. Sorry. I've gotta I've gotta re put it in, and it doesn't like it when I copy and paste it. It's probably very similar. It's probably very similar. Yeah. Mhmm. Yeah. Of course. And, yeah, would you be able to give me one of the following forms of, like, ID, like a driver's license, Medicare, or passport number? Yeah. Sure. What country was that issued in? Yeah. Or just what country? K. Lovely. Passport number? Mhmm. Five eight zero 6059. And then the expiry date? 08/2032. Yep. So the eighth of the tenth, the '2. Is that right? Yeah. 8. Lovely. And then your I need to reverify your phone number again. I'm just gonna, yeah, I'm just gonna copy it. I'm not gonna have you go through the whole whole hassle. I'm just gonna I'll just read it back out to you. 0424724429. And, actually, before I do that, I've just kinda forgotten that I need to double check everything. So Daniel the first name Daniel is spelled d a n I e l, Surname Andre, a n d r e e. Your email address is daniel@andree.co. And then your passport number was PB5806059. Awesome. Okay. And so and so was electricity you said electricity was disconnected at the the household or the the address? Okay. Sure. So what's what day did you want that for? Like, if you were gonna get it reconnected? Well, we can do today. The only thing is if we do today, it incurs a same day charge, and the process isn't guaranteed as to whether or not it will actually complete today, we will, of course, do our absolute best to make sure that it does happen. But it's it's not a it's not a guarantee that I can make. But if you wanted to do today, we can do that. If tomorrow, the fee is significantly lower and, yeah, it's it yeah. It's not the same day, and it is guaranteed unless there is no access tomorrow. Lovely. So I've gotta let you know that for a move in fee for Victoria it is Victoria. Right? I'm not forgetting the address. Alright. Okay. Awesome. So, yeah, for for Victoria, for tomorrow, your your charge would be $15 for an electricity move in. There is also a gas, but we're not doing gas. So I I'm not gonna tell you. But that is per attempt including GST. You do have a smart meter, so there shouldn't really be any problem in terms of switching it on. It's just, yeah, if you for basic meters, they do need to physically come down before the process can be completed. So for, like, your gas meter, that that would need to happen. And there's if there's no accessibility, there is a potential that it fails, and then they need to do it again, and then there would be that fee again. But we are doing it on the electricity right now. Yes. Of course. Yeah. If you'd so it's getting me to just reconfirm all of the the addresses. So if give me the street number and name first. Mhmm. I think I did have that pop up, but this is like a manual type inside. This is this is a lot slower of a process for me. So you said 66 Merrymack, and which is M E R R Y M ACK? R RI. Yes. And then M ACK. No. No. No. That's that's my bad. I I should've remembered. So, yeah, street number and thank you. And then the the suburb was mhmm. D O R O U G H. And then it was Victoria. Yes. Postcode what was the postcode? 3173. I really should have written this down, and then I wouldn't have to ask you all this again. I do apologize. So yeah. It is. So important information. Before reconnection, make sure all of your your main switches are switched off before we engage the reenergization. So if you're actually, yeah, you're not even in the country, so I can't really advise this. But I'm hoping that all of your mains have been turned off for the reenergization process tomorrow. Yeah. Because if if they aren't turned off, there is a potential that it fails, and you might have to go through the sign up or not the sign up process, but the, like, the switch on process again, so there would be that $15 again if it fails. And, yeah, we'd need to do that again, but probably don't reattempt it until you can get someone there to switch off domains. Yeah. Reenergizations can occur at any time during that day. So consider selecting a day before, either one day earlier just to ensure that the property has power. Obviously, you didn't seem too bothered by it being tomorrow, but if you do desperately need it for tomorrow, then today would probably be better, but then that would have that same day fee. No? All good. Yeah. Awesome. Lovely. Yep. Moving or reconnection can incur a fee, which I've already mentioned. Connection charges still apply, as I've already mentioned, apply if failed reenterization attempts caused by either accessibility issues or you fail to turn off your or your main power switches as requested. Yeah. Which I which I have mentioned. I didn't ask if there is life support on the property. No life support. And do you have any concession cards? Awesome. So for a move in, I've done all that. So, yeah, now I just need to to double check some some details for, like, a third time. So for what we're signing you up for today was electricity under the glow save plan. That's correct? And then your name was Daniel Andree, spelled d a n I e l a n d r e e. Sorry. I should have spaced it out, but the two the two names. Awesome. And then your phone number was 0424724429. And then email was daniel@andree.co. Awesome. So how did you did you hear about us? Like, was it, like, an energy compare website or just like a friend? Oh, okay. Used to I'm I'm I'm relatively new, so I I wouldn't wouldn't know. So used to work for Global Fund System. Okay. If if that's right. Is that right? Okay. Okay. So I need to play a attempt of serve a terms and conditions, like prerecorded message. And if you agree to all the terms within that message, just verbally said that you consent at the end of it, and then I can complete the sign up. Awesome. Thank you very much. Let your consultant know if you need to pause the recording, or please wait until the end of the recording to ask questions. You are entering a contract with Globe Air Energy as your energy retailer. An energy fact sheet or basic plan information document with key details about your plan is available on request. We will send you a welcome pack either by post or email confirming the terms and conditions, including the rates and fees of your energy plan. You have a ten business day cooling off period, which starts from the time you receive it. You can exercise your cooling off rights by phone, post, or email. The rates, fees, and structure of your tariffs can vary over time. You will always be notified in writing prior to any changes. Correspondence including bills, notifications, information about assistance you are entitled to if you anticipate or are facing payment difficulties, reminders, and disconnection warnings will be sent to you via email or SMS. You must tell us if your contact details change. We will use the information you have provided to verify your identification and credit check prior to supplying energy. If you have provided your concession card details, Glowbird is seeking your consent to use your concession card information with the Department of Human Services to validate your eligibility for as long as Globet is your energy retailer. You can revoke consent at any time by contacting us. You must tell us if your eligibility changes. Please let your representative know if you understand and consent. Awesome. Yeah. So that's that's the sign up process completed. Unless you had a oh, sorry. We sorry. I need to let you know that we will send you communication via email or SMS regarding your application's outcome. And, yeah, if you have any other questions or concerns, I'll I'll submit this sign up process. Lovely. Just quickly, before I let go, I just got a little bit of a pop up on our major account. Oh, what? If you just give me a second, could I put you on hold just to ask ask what this pop up's about? I I am a little bit new. Alright. Thank you. Hi. I'm back. Thank you very much for your patience. I I I don't know really how to say this, but, unfortunately, the the application, which immediately popped up on our major account, said that it it it failed. This can usually be because we can't onboard so many customers all at the same time. But yeah. And really, unfortunately, I don't think we can actually service you, and I'm I'm really, really sorry. I feel really, really bad. But, yeah, you'd probably have to find another retailer to to get your energy up for tomorrow. But no. Yeah. I'm I know it is so weird, and I'm I'm so very sorry. You were absolutely lovely to talk to and and and and I'm so joyous through this process, and I'm really just this is just not how I was expecting this to finish. But it just says, like, application failed. Like, we yeah. It it is usually just because, as I'm sure you already know, we are a small company, and we just don't really have as much, like, ability to onboard as many people so quickly. And, like, we've we've been trying to be pretty competitive with our rates, and so we just had have a have a lot of customers coming in all at the same time. And, yeah, apparently, it just sometimes denies people because we've got too many coming in, which is really seemingly a flaw in the system, but I'm I'm very, very terribly sorry. It was you're an absolute joy to to do do this process with and very easy to communicate with. And this is we got through the whole thing, and it just said no. No. Unfortunately, I don't I don't think there is. I just I did just ask, and they've just basically told me that I need to let you know that that the application did fail, and there's nothing that we can really do at this stage. I'm not sure if if it would be better if you signed up with us in a couple of months when it's maybe a bit quieter, and maybe that would work. But I don't I don't actually know. I need to to double check that. But yeah. I'm I'm really sorry. There's nothing I could do at this stage. Yeah. I mean yeah. And I don't know why it would it it yeah. I don't know why. I'm sorry. Yeah. Sorry sorry that you have to go through that whole process just for it to fail on the end. Please. Yeah. I I am terribly sorry. But do do have a a lovely day, and hopefully, you can you can find some another retailer that's that'll able to get get you on board for tomorrow. Alright. I apologize. Thank you very much. Bye. 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to Globet Energy, where our call center is proudly based in Melbourne, Australia. For electrical or gas related technical issues, including supply faults, outages, or life support related situations, press 9. To pay your bill, press 1. To join Glowbird or if you're moving house, press 2. For all other in Please note that our calls are recorded for quality, compliance, and coaching purposes.\n\nYou are the sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property.\n\nYou can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You have a sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now.\n\nDid you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue?\n\nPress 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up.\n\nMoving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you've reached the front of the queue?\n\nPress 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue.\n\nWant us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now.\n\nIf you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue.\n\nWant us to call you back when you reach the front of the queue, press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue.\n\nWant us to call you back when you've reached the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now.\n\nIf you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue.\n\nWant us to call you back when you reach the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globalenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible.\n\nYou are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue?\n\nPress 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app.\n\nYou are the next caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? Hello?\n\nThis is Go ahead. Go ahead. I'm not too bad. How are you? Absolutely.\n\nAre you so you're just transferring from a new provider, or is this a new address? Mhmm. Okay. So you're you're switching over. You're oh, sorry.\n\nWait. Okay. So was that electricity or gas or both? Okay. Well, hopefully, we should just be able to do it with the address unless it says otherwise.\n\nBut I didn't just let you know that the call is being recorded for quality and training purposes. And yeah. And so you're have you been a customer of Gobert at any point? No. Okay.\n\nSo you're a new customer? Yeah. If you'd be able to give me the address, I can see if we can service it and what to what to do. M E C K. Oh, M A M A C K?\n\nAnd you said Crescent? Kewsborough, Victoria 317 8 oh, seven three? Yes. Awesome. If, yeah, if if you do want gas, it is saying that I need either an MRIN number or a gas serial number.\n\nWould it would it take you a minute to to get all of that, or do you know where to go with that? Okay. Yeah. So I can I can sign you up for electricity now, and then what we can do is I can write a little note saying that you wanna sign up for gas? And then once you're back in the country, we can or once you are able to get the able to get the, like, information, we can absolutely sign you up for gas.\n\nAwesome. Yeah. I'm just yeah. Did you have any any plans that you were you were looking at? Oh, and do you both are fine?\n\nOkay. And yeah. Lowest per day lowest daily charge. So if we are yeah. If if we wanna go through the online sign up process with me now, which I'm assuming you do, I need to to read out all of the all of this, like, information and, like, rates and all that.\n\nSo for the GlowSafe plan, before discount, including GST, which is for all of these, your daily charge would be $0.913 a day, and your anytime usage for the first 15 kilowatt hours a day is $0.2409 per kilowatt hour. And then your anytime usage balance is $0.2805 per kilowatt hour. And then so for compliance reasons, I need to mention how this plan compares to a reference price. The reference price is $1,579 a year. It is calculated on an average residential premises usage of 4,000 kilowatt hours a year in the United Energy Distributor zone as set by the regulator.\n\nBefore any benefit, this plan would cost $1,207 a year based on that theoretical average premises usage. That is already 18% lower than the reference price or a further 2% lower with the 2% pay on time conditional discount or a further 1% lower with the 1% direct debit conditional discount or a further 2% lower with the 2% dual fuel conditional discount. The dual fuel conditional discount is if you have power and sorry. Electricity and gas, which currently I'm I'm signing off only for electricity. And then once we can get that MRI number, we'll get you that gas, and then you will have that 2% dual fuel discount as well.\n\nSo with all applicable discounts, the lowest possible cost is $1,232 a year based on that theoretical average premises usage, and that is 22% lower than that reference price. Your cost will obviously differ depending on your energy usage. This is just a guide. So, yeah, if you as you said, if you're you're out of it or you don't use nearly as much, you will you will not have even close to that that kind of a bill, and that is already discounted significantly. Yep.\n\nSo I do need to advise the discounts based off your usage and supply, not not anything outside of that. Your billing cycle will be every twenty eight days. And as you have a smart meter, and this is just for electricity, your your meter like, your bills will be accurate every twenty eight days. There will be no estimates or anything. But for gas, because gas meters are all basic, when you do sign up for gas, I'm just gonna let you know that your your meter will be read within Victoria every two months by the distributor, which means with that month break, you would still receive a bill, but that would be an estimate.\n\nAnd then we will amend that once we get the actual read from the distributor. But that is for gas, and we're we're not currently signing you up for that just yet. So I'll I'll fill in some some details. I I need some details from you. So just title, first, and last name.\n\nMhmm. A n d r e e? No. No. No.\n\nI I've I am not as fast at typing as I'd like to bore you. I am. No. No. No.\n\nNo. No. Not at all your fault. And so the your phone number? I actually don't know if we can do international ones.\n\nI've never I've never had that pop up before. I could always try putting it in, and if it says can't, then we can't. But okay. Alright. Mhmm.\n\nYep. Awesome. And your your date of birth? The end of the year. Alright.\n\nAnd then an email address? Mhmm. Mhmm. Dot code. Lovely.\n\nWhy are you telling me that that doesn't match? It does match. Sorry. I've gotta I've gotta re put it in, and it doesn't like it when I copy and paste it. It's probably very similar.\n\nIt's probably very similar. Yeah. Mhmm. Yeah. Of course.\n\nAnd, yeah, would you be able to give me one of the following forms of, like, ID, like a driver's license, Medicare, or passport number? Yeah. Sure. What country was that issued in? Yeah.\n\nOr just what country? K. Lovely. Passport number? Mhmm.\n\nFive eight zero 6059. And then the expiry date? 08/2032. Yep. So the eighth of the tenth, the '2.\n\nIs that right? Yeah. 8. Lovely. And then your I need to reverify your phone number again.\n\nI'm just gonna, yeah, I'm just gonna copy it. I'm not gonna have you go through the whole whole hassle. I'm just gonna I'll just read it back out to you. 0424724429. And, actually, before I do that, I've just kinda forgotten that I need to double check everything.\n\nSo Daniel the first name Daniel is spelled d a n I e l, Surname Andre, a n d r e e. Your email address is daniel@andree.co. And then your passport number was PB5806059. Awesome. Okay.\n\nAnd so and so was electricity you said electricity was disconnected at the the household or the the address? Okay. Sure. So what's what day did you want that for? Like, if you were gonna get it reconnected?\n\nWell, we can do today. The only thing is if we do today, it incurs a same day charge, and the process isn't guaranteed as to whether or not it will actually complete today, we will, of course, do our absolute best to make sure that it does happen. But it's it's not a it's not a guarantee that I can make. But if you wanted to do today, we can do that. If tomorrow, the fee is significantly lower and, yeah, it's it yeah.\n\nIt's not the same day, and it is guaranteed unless there is no access tomorrow. Lovely. So I've gotta let you know that for a move in fee for Victoria it is Victoria. Right? I'm not forgetting the address.\n\nAlright. Okay. Awesome. So, yeah, for for Victoria, for tomorrow, your your charge would be $15 for an electricity move in. There is also a gas, but we're not doing gas.\n\nSo I I'm not gonna tell you. But that is per attempt including GST. You do have a smart meter, so there shouldn't really be any problem in terms of switching it on. It's just, yeah, if you for basic meters, they do need to physically come down before the process can be completed. So for, like, your gas meter, that that would need to happen.\n\nAnd there's if there's no accessibility, there is a potential that it fails, and then they need to do it again, and then there would be that fee again. But we are doing it on the electricity right now. Yes. Of course. Yeah.\n\nIf you'd so it's getting me to just reconfirm all of the the addresses. So if give me the street number and name first. Mhmm. I think I did have that pop up, but this is like a manual type inside. This is this is a lot slower of a process for me.\n\nSo you said 66 Merrymack, and which is M E R R Y M ACK? R RI. Yes. And then M ACK. No.\n\nNo. No. That's that's my bad. I I should've remembered. So, yeah, street number and thank you.\n\nAnd then the the suburb was mhmm. D O R O U G H. And then it was Victoria. Yes. Postcode what was the postcode?\n\n3173. I really should have written this down, and then I wouldn't have to ask you all this again. I do apologize. So yeah. It is.\n\nSo important information. Before reconnection, make sure all of your your main switches are switched off before we engage the reenergization. So if you're actually, yeah, you're not even in the country, so I can't really advise this. But I'm hoping that all of your mains have been turned off for the reenergization process tomorrow. Yeah.\n\nBecause if if they aren't turned off, there is a potential that it fails, and you might have to go through the sign up or not the sign up process, but the, like, the switch on process again, so there would be that $15 again if it fails. And, yeah, we'd need to do that again, but probably don't reattempt it until you can get someone there to switch off domains. Yeah. Reenergizations can occur at any time during that day. So consider selecting a day before, either one day earlier just to ensure that the property has power.\n\nObviously, you didn't seem too bothered by it being tomorrow, but if you do desperately need it for tomorrow, then today would probably be better, but then that would have that same day fee. No? All good. Yeah. Awesome.\n\nLovely. Yep. Moving or reconnection can incur a fee, which I've already mentioned. Connection charges still apply, as I've already mentioned, apply if failed reenterization attempts caused by either accessibility issues or you fail to turn off your or your main power switches as requested. Yeah.\n\nWhich I which I have mentioned. I didn't ask if there is life support on the property. No life support. And do you have any concession cards? Awesome.\n\nSo for a move in, I've done all that. So, yeah, now I just need to to double check some some details for, like, a third time. So for what we're signing you up for today was electricity under the glow save plan. That's correct? And then your name was Daniel Andree, spelled d a n I e l a n d r e e.\n\nSorry. I should have spaced it out, but the two the two names. Awesome. And then your phone number was 0424724429. And then email was daniel@andree.co.\n\nAwesome. So how did you did you hear about us? Like, was it, like, an energy compare website or just like a friend? Oh, okay. Used to I'm I'm I'm relatively new, so I I wouldn't wouldn't know.\n\nSo used to work for Global Fund System. Okay. If if that's right. Is that right? Okay.\n\nOkay. So I need to play a attempt of serve a terms and conditions, like prerecorded message. And if you agree to all the terms within that message, just verbally said that you consent at the end of it, and then I can complete the sign up. Awesome. Thank you very much.\n\nLet your consultant know if you need to pause the recording, or please wait until the end of the recording to ask questions. You are entering a contract with Globe Air Energy as your energy retailer. An energy fact sheet or basic plan information document with key details about your plan is available on request. We will send you a welcome pack either by post or email confirming the terms and conditions, including the rates and fees of your energy plan. You have a ten business day cooling off period, which starts from the time you receive it.\n\nYou can exercise your cooling off rights by phone, post, or email. The rates, fees, and structure of your tariffs can vary over time. You will always be notified in writing prior to any changes. Correspondence including bills, notifications, information about assistance you are entitled to if you anticipate or are facing payment difficulties, reminders, and disconnection warnings will be sent to you via email or SMS. You must tell us if your contact details change.\n\nWe will use the information you have provided to verify your identification and credit check prior to supplying energy. If you have provided your concession card details, Glowbird is seeking your consent to use your concession card information with the Department of Human Services to validate your eligibility for as long as Globet is your energy retailer. You can revoke consent at any time by contacting us. You must tell us if your eligibility changes. Please let your representative know if you understand and consent.\n\nAwesome. Yeah. So that's that's the sign up process completed. Unless you had a oh, sorry. We sorry.\n\nI need to let you know that we will send you communication via email or SMS regarding your application's outcome. And, yeah, if you have any other questions or concerns, I'll I'll submit this sign up process. Lovely. Just quickly, before I let go, I just got a little bit of a pop up on our major account. Oh, what?\n\nIf you just give me a second, could I put you on hold just to ask ask what this pop up's about? I I am a little bit new. Alright. Thank you. Hi.\n\nI'm back. Thank you very much for your patience. I I I don't know really how to say this, but, unfortunately, the the application, which immediately popped up on our major account, said that it it it failed. This can usually be because we can't onboard so many customers all at the same time. But yeah.\n\nAnd really, unfortunately, I don't think we can actually service you, and I'm I'm really, really sorry. I feel really, really bad. But, yeah, you'd probably have to find another retailer to to get your energy up for tomorrow. But no. Yeah.\n\nI'm I know it is so weird, and I'm I'm so very sorry. You were absolutely lovely to talk to and and and and I'm so joyous through this process, and I'm really just this is just not how I was expecting this to finish. But it just says, like, application failed. Like, we yeah. It it is usually just because, as I'm sure you already know, we are a small company, and we just don't really have as much, like, ability to onboard as many people so quickly.\n\nAnd, like, we've we've been trying to be pretty competitive with our rates, and so we just had have a have a lot of customers coming in all at the same time. And, yeah, apparently, it just sometimes denies people because we've got too many coming in, which is really seemingly a flaw in the system, but I'm I'm very, very terribly sorry. It was you're an absolute joy to to do do this process with and very easy to communicate with. And this is we got through the whole thing, and it just said no. No.\n\nUnfortunately, I don't I don't think there is. I just I did just ask, and they've just basically told me that I need to let you know that that the application did fail, and there's nothing that we can really do at this stage. I'm not sure if if it would be better if you signed up with us in a couple of months when it's maybe a bit quieter, and maybe that would work. But I don't I don't actually know. I need to to double check that.\n\nBut yeah. I'm I'm really sorry. There's nothing I could do at this stage. Yeah. I mean yeah.\n\nAnd I don't know why it would it it yeah. I don't know why. I'm sorry. Yeah. Sorry sorry that you have to go through that whole process just for it to fail on the end.\n\nPlease. Yeah. I I am terribly sorry. But do do have a a lovely day, and hopefully, you can you can find some another retailer that's that'll able to get get you on board for tomorrow. Alright.\n\nI apologize. Thank you very much. Bye. 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app.","start":823.795,"end":828.215,"sentiment":"neutral","sentiment_score":0.19555549782056075}],"sentiment":"neutral","sentiment_score":0.26890373461932504,"num_words":53,"start":774.20996,"end":828.215},{"sentences":[{"text":"You are the next caller in the queue.","start":843.61005,"end":845.87,"sentiment":"neutral","sentiment_score":0.15289629716426134},{"text":"Want us to call you back when you've reached the front of the queue?","start":846.365,"end":849.26495,"sentiment":"neutral","sentiment_score":0.10212010358061109},{"text":"Press 1 now.","start":849.565,"end":850.94495,"sentiment":"neutral","sentiment_score":0.04471947687367598},{"text":"Did you know you can email your inquiry to cs@globeairenergy.com.au?","start":871.59503,"end":876.815,"sentiment":"neutral","sentiment_score":0.09074420630931854},{"text":"Hello?","start":883.89996,"end":884.1133,"sentiment":"neutral","sentiment_score":0.08684737235307693}],"sentiment":"neutral","sentiment_score":0.10503610259749824,"num_words":36,"start":843.61005,"end":884.1133},{"sentences":[{"text":"This is Go ahead.","start":884.1133,"end":895.62,"sentiment":"neutral","sentiment_score":0.20598557591438293},{"text":"Go ahead.","start":895.68,"end":896.24,"sentiment":"neutral","sentiment_score":0.22521400451660156},{"text":"I'm not too bad.","start":896.3,"end":897.18,"sentiment":"neutral","sentiment_score":0.2882726788520813},{"text":"How are you?","start":897.18,"end":897.92,"sentiment":"neutral","sentiment_score":0.30556636055310565},{"text":"Absolutely.","start":905.72504,"end":906.22504,"sentiment":"neutral","sentiment_score":0.07495415210723877}],"sentiment":"neutral","sentiment_score":0.24422244727611542,"num_words":14,"start":884.1133,"end":906.22504},{"sentences":[{"text":"Are you so you're just transferring from a new provider, or is this a new address?","start":906.765,"end":911.10504,"sentiment":"neutral","sentiment_score":-0.024213408352807164},{"text":"Mhmm.","start":921.82,"end":921.89996,"sentiment":"neutral","sentiment_score":-0.0336550809442997},{"text":"Okay.","start":921.89996,"end":922.38,"sentiment":"neutral","sentiment_score":-0.016332583501935005},{"text":"So you're you're switching over.","start":922.38,"end":924.95996,"sentiment":"neutral","sentiment_score":-0.03821345865726471},{"text":"You're oh, sorry.","start":925.01996,"end":925.89996,"sentiment":"neutral","sentiment_score":-0.05954617137710253}],"sentiment":"neutral","sentiment_score":-0.031042615596491557,"num_words":26,"start":906.765,"end":925.89996},{"sentences":[{"text":"Wait.","start":925.89996,"end":926.205,"sentiment":"neutral","sentiment_score":-0.060172419995069504},{"text":"Okay.","start":927.16504,"end":927.66504,"sentiment":"neutral","sentiment_score":-0.028782738372683525},{"text":"So was that electricity or gas or both?","start":927.885,"end":931.185,"sentiment":"neutral","sentiment_score":-0.042311602272093296},{"text":"Okay.","start":937.16504,"end":937.645,"sentiment":"neutral","sentiment_score":-0.002750372514128685},{"text":"Well, hopefully, we should just be able to do it with the address unless it says otherwise.","start":937.645,"end":942.35004,"sentiment":"neutral","sentiment_score":0.0570204623920076}],"sentiment":"neutral","sentiment_score":0.01925533970019647,"num_words":28,"start":925.89996,"end":942.35004},{"sentences":[{"text":"But I didn't just let you know that the call is being recorded for quality and training purposes.","start":944.09,"end":947.95,"sentiment":"neutral","sentiment_score":-0.06691098109715515},{"text":"And yeah.","start":948.25,"end":950.33,"sentiment":"neutral","sentiment_score":0.029107367619872093},{"text":"And so you're have you been a customer of Gobert at any point?","start":950.33,"end":953.55005,"sentiment":"neutral","sentiment_score":0.017564204163276233},{"text":"No.","start":955.37,"end":955.87,"sentiment":"neutral","sentiment_score":-0.167100191116333},{"text":"Okay.","start":956.01,"end":956.33,"sentiment":"neutral","sentiment_score":-0.016772646456956863}],"sentiment":"neutral","sentiment_score":-0.03147774594170707,"num_words":35,"start":944.09,"end":956.33},{"sentences":[{"text":"So you're a new customer?","start":956.33,"end":957.75494,"sentiment":"neutral","sentiment_score":-0.01008785180747509},{"text":"Yeah.","start":958.935,"end":959.175,"sentiment":"neutral","sentiment_score":0.05356666445732117},{"text":"If you'd be able to give me the address, I can see if we can service it and what to what to do.","start":959.175,"end":965.83496,"sentiment":"neutral","sentiment_score":0.019452960756809815},{"text":"M E C K.","start":978.10004,"end":980.60004,"sentiment":"neutral","sentiment_score":0.005669113190378994},{"text":"Oh, M A M A C K?","start":981.54004,"end":983.4,"sentiment":"neutral","sentiment_score":-0.009813967160880566}],"sentiment":"neutral","sentiment_score":0.010113104636548086,"num_words":40,"start":956.33,"end":983.4},{"sentences":[{"text":"And you said Crescent?","start":985.835,"end":987.055,"sentiment":"neutral","sentiment_score":-0.007475429563783109},{"text":"Kewsborough, Victoria 317 8 oh, seven three?","start":988.795,"end":991.775,"sentiment":"neutral","sentiment_score":0.0017626750216420209},{"text":"Yes.","start":992.395,"end":992.895,"sentiment":"neutral","sentiment_score":0.05700092017650604},{"text":"Awesome.","start":994.155,"end":994.655,"sentiment":"positive","sentiment_score":0.4830536544322967},{"text":"If, yeah, if if you do want gas, it is saying that I need either an MRIN number or a gas serial number.","start":995.035,"end":1002.72,"sentiment":"neutral","sentiment_score":0.07117586501914522}],"sentiment":"neutral","sentiment_score":0.05998712435959735,"num_words":36,"start":985.835,"end":1002.72},{"sentences":[{"text":"Would it would it take you a minute to to get all of that, or do you know where to go with that?","start":1004.62,"end":1010.39996,"sentiment":"neutral","sentiment_score":0.04401335104004196},{"text":"Okay.","start":1015.305,"end":1015.805,"sentiment":"neutral","sentiment_score":-0.018851904198527336},{"text":"Yeah.","start":1020.025,"end":1020.425,"sentiment":"neutral","sentiment_score":0.06921689957380295},{"text":"So I can I can sign you up for electricity now, and then what we can do is I can write a little note saying that you wanna sign up for gas?","start":1020.425,"end":1027.705,"sentiment":"neutral","sentiment_score":0.14718502294272184},{"text":"And then once you're back in the country, we can or once you are able to get the able to get the, like, information, we can absolutely sign you up for gas.","start":1027.705,"end":1037.99,"sentiment":"neutral","sentiment_score":0.18372756044846028}],"sentiment":"neutral","sentiment_score":0.13091994087431538,"num_words":89,"start":1004.62,"end":1037.99},{"sentences":[{"text":"Awesome.","start":1047.215,"end":1047.715,"sentiment":"positive","sentiment_score":0.8045583963394165},{"text":"Yeah.","start":1050.335,"end":1050.655,"sentiment":"neutral","sentiment_score":0.254056453704834},{"text":"I'm just yeah.","start":1050.655,"end":1052.895,"sentiment":"neutral","sentiment_score":0.14958597222963968},{"text":"Did you have any any plans that you were you were looking at?","start":1052.895,"end":1056.515,"sentiment":"neutral","sentiment_score":0.08021513573252238},{"text":"Oh, and do you both are fine?","start":1057.215,"end":1060.27,"sentiment":"neutral","sentiment_score":0.11551541835069656}],"sentiment":"neutral","sentiment_score":0.13435109838843345,"num_words":25,"start":1047.215,"end":1060.27},{"sentences":[{"text":"Okay.","start":1060.81,"end":1061.31,"sentiment":"neutral","sentiment_score":0.15099194645881653},{"text":"And yeah.","start":1064.5701,"end":1065.21,"sentiment":"neutral","sentiment_score":0.11811863258481026},{"text":"Lowest per day lowest daily charge.","start":1065.21,"end":1067.23,"sentiment":"neutral","sentiment_score":0.12517347435156503},{"text":"So if we are yeah.","start":1067.45,"end":1068.97,"sentiment":"neutral","sentiment_score":0.12912457287311555},{"text":"If if we wanna go through the online sign up process with me now, which I'm assuming you do, I need to to read out all of the all of this, like, information and, like, rates and all that.","start":1068.97,"end":1078.625,"sentiment":"neutral","sentiment_score":0.0796423291739745}],"sentiment":"neutral","sentiment_score":0.0922630898092153,"num_words":53,"start":1060.81,"end":1078.625},{"sentences":[{"text":"So for the GlowSafe plan, before discount, including GST, which is for all of these, your daily charge would be $0.913 a day, and your anytime usage for the first 15 kilowatt hours a day is $0.2409 per kilowatt hour.","start":1078.625,"end":1098.41,"sentiment":"neutral","sentiment_score":0.12022375855594873},{"text":"And then your anytime usage balance is $0.2805 per kilowatt hour.","start":1098.63,"end":1104.035,"sentiment":"neutral","sentiment_score":0.07907216826623137},{"text":"And then so for compliance reasons, I need to mention how this plan compares to a reference price.","start":1106.575,"end":1110.895,"sentiment":"neutral","sentiment_score":0.07525376126998001},{"text":"The reference price is $1,579 a year.","start":1110.895,"end":1114.74,"sentiment":"neutral","sentiment_score":0.032593149691820145},{"text":"It is calculated on an average residential premises usage of 4,000 kilowatt hours a year in the United Energy Distributor zone as set by the regulator.","start":1114.82,"end":1123.48,"sentiment":"neutral","sentiment_score":0.06095606933992643}],"sentiment":"neutral","sentiment_score":0.08672864457555846,"num_words":102,"start":1078.625,"end":1123.48},{"sentences":[{"text":"Before any benefit, this plan would cost $1,207 a year based on that theoretical average premises usage.","start":1124.34,"end":1132.215,"sentiment":"neutral","sentiment_score":0.06724158707348739},{"text":"That is already 18% lower than the reference price or a further 2% lower with the 2% pay on time conditional discount or a further 1% lower with the 1% direct debit conditional discount or a further 2% lower with the 2% dual fuel conditional discount.","start":1132.595,"end":1146.77,"sentiment":"neutral","sentiment_score":0.09176621999105682},{"text":"The dual fuel conditional discount is if you have power and sorry.","start":1147.23,"end":1151.15,"sentiment":"neutral","sentiment_score":0.007301542442291975},{"text":"Electricity and gas, which currently I'm I'm signing off only for electricity.","start":1151.15,"end":1154.75,"sentiment":"neutral","sentiment_score":-0.012101623578928411},{"text":"And then once we can get that MRI number, we'll get you that gas, and then you will have that 2% dual fuel discount as well.","start":1154.75,"end":1161.675,"sentiment":"neutral","sentiment_score":0.048174947643509276}],"sentiment":"neutral","sentiment_score":0.05804690942415489,"num_words":113,"start":1124.34,"end":1161.675},{"sentences":[{"text":"So with all applicable discounts, the lowest possible cost is $1,232 a year based on that theoretical average premises usage, and that is 22% lower than that reference price.","start":1164.295,"end":1175.99,"sentiment":"neutral","sentiment_score":0.1982040911399085},{"text":"Your cost will obviously differ depending on your energy usage.","start":1176.45,"end":1179.4299,"sentiment":"neutral","sentiment_score":-0.0354526948183775},{"text":"This is just a guide.","start":1179.49,"end":1180.37,"sentiment":"neutral","sentiment_score":0.006568655371665955},{"text":"So, yeah, if you as you said, if you're you're out of it or you don't use nearly as much, you will you will not have even close to that that kind of a bill, and that is already discounted significantly.","start":1180.37,"end":1191.015,"sentiment":"neutral","sentiment_score":-0.0824067411807979},{"text":"Yep.","start":1193.955,"end":1194.195,"sentiment":"neutral","sentiment_score":0.18305274844169617}],"sentiment":"neutral","sentiment_score":0.025937341066987016,"num_words":86,"start":1164.295,"end":1194.195},{"sentences":[{"text":"So I do need to advise the discounts based off your usage and supply, not not anything outside of that.","start":1194.195,"end":1201.29,"sentiment":"neutral","sentiment_score":-0.032958618737757205},{"text":"Your billing cycle will be every twenty eight days.","start":1202.17,"end":1205.0701,"sentiment":"neutral","sentiment_score":-0.027409722407658894},{"text":"And as you have a smart meter, and this is just for electricity, your your meter like, your bills will be accurate every twenty eight days.","start":1205.61,"end":1213.6901,"sentiment":"positive","sentiment_score":0.389756315602706},{"text":"There will be no estimates or anything.","start":1213.6901,"end":1216.11,"sentiment":"neutral","sentiment_score":0.12838774706636155},{"text":"But for gas, because gas meters are all basic, when you do sign up for gas, I'm just gonna let you know that your your meter will be read within Victoria every two months by the distributor, which means with that month break, you would still receive a bill, but that would be an estimate.","start":1216.25,"end":1232.6901,"sentiment":"neutral","sentiment_score":0.25292254984378815}],"sentiment":"neutral","sentiment_score":0.20544665641127488,"num_words":117,"start":1194.195,"end":1232.6901},{"sentences":[{"text":"And then we will amend that once we get the actual read from the distributor.","start":1232.6901,"end":1236.9501,"sentiment":"neutral","sentiment_score":0.1167140672604243},{"text":"But that is for gas, and we're we're not currently signing you up for that just yet.","start":1237.73,"end":1242.4701,"sentiment":"neutral","sentiment_score":-0.007853113553103279},{"text":"So I'll I'll fill in some some details.","start":1244.93,"end":1248.765,"sentiment":"neutral","sentiment_score":0.25800180435180664},{"text":"I I need some details from you.","start":1249.305,"end":1250.8251,"sentiment":"neutral","sentiment_score":0.11067504755088262},{"text":"So just title, first, and last name.","start":1250.8251,"end":1253.3251,"sentiment":"neutral","sentiment_score":0.06202487541096551}],"sentiment":"neutral","sentiment_score":0.09055781433427776,"num_words":54,"start":1232.6901,"end":1253.3251},{"sentences":[{"text":"Mhmm.","start":1261.385,"end":1261.885,"sentiment":"neutral","sentiment_score":0.028250044211745266},{"text":"A n d r e e?","start":1265.61,"end":1267.79,"sentiment":"neutral","sentiment_score":0.00905561998176078},{"text":"No.","start":1269.77,"end":1269.93,"sentiment":"neutral","sentiment_score":-0.17812272906303406},{"text":"No.","start":1269.93,"end":1270.43,"sentiment":"neutral","sentiment_score":-0.2501075267791748},{"text":"No.","start":1270.49,"end":1270.5701,"sentiment":"negative","sentiment_score":-0.3693392872810364}],"sentiment":"neutral","sentiment_score":-0.07149857790209353,"num_words":10,"start":1261.385,"end":1270.5701},{"sentences":[{"text":"I I've I am not as fast at typing as I'd like to bore you.","start":1270.5701,"end":1275.45,"sentiment":"negative","sentiment_score":-0.49731451869010923},{"text":"I am.","start":1275.45,"end":1276.11,"sentiment":"neutral","sentiment_score":-0.2117074504494667},{"text":"No.","start":1278.045,"end":1278.285,"sentiment":"neutral","sentiment_score":-0.19123241305351257},{"text":"No.","start":1278.285,"end":1278.365,"sentiment":"neutral","sentiment_score":-0.2111317217350006},{"text":"No.","start":1278.365,"end":1278.525,"sentiment":"neutral","sentiment_score":-0.2309747040271759}],"sentiment":"negative","sentiment_score":-0.42582357600331305,"num_words":20,"start":1270.5701,"end":1278.525},{"sentences":[{"text":"No.","start":1278.525,"end":1278.685,"sentiment":"neutral","sentiment_score":-0.254578173160553},{"text":"No.","start":1278.685,"end":1278.765,"sentiment":"neutral","sentiment_score":-0.25945472717285156},{"text":"Not at all your fault.","start":1278.765,"end":1280.045,"sentiment":"neutral","sentiment_score":-0.29056409001350403},{"text":"And so the your phone number?","start":1280.045,"end":1282.305,"sentiment":"neutral","sentiment_score":-0.01805718895047903},{"text":"I actually don't know if we can do international ones.","start":1288.205,"end":1291.05,"sentiment":"neutral","sentiment_score":-0.17793022692203522}],"sentiment":"neutral","sentiment_score":-0.16758690231844134,"num_words":23,"start":1278.525,"end":1291.05},{"sentences":[{"text":"I've never I've never had that pop up before.","start":1291.05,"end":1293.05,"sentiment":"neutral","sentiment_score":-0.210088935163286},{"text":"I could always try putting it in, and if it says can't, then we can't.","start":1293.05,"end":1297.21,"sentiment":"neutral","sentiment_score":-0.13702645947535833},{"text":"But okay.","start":1297.21,"end":1300.35,"sentiment":"neutral","sentiment_score":0.05480080656707287},{"text":"Alright.","start":1301.4501,"end":1301.9501,"sentiment":"neutral","sentiment_score":0.042833440005779266},{"text":"Mhmm.","start":1303.1549,"end":1303.6549,"sentiment":"neutral","sentiment_score":0.01531163975596428}],"sentiment":"neutral","sentiment_score":-0.13494466484657355,"num_words":28,"start":1291.05,"end":1303.6549},{"sentences":[{"text":"Yep.","start":1306.2749,"end":1306.7749,"sentiment":"neutral","sentiment_score":0.021153343841433525},{"text":"Awesome.","start":1308.995,"end":1309.495,"sentiment":"neutral","sentiment_score":0.30368655920028687},{"text":"And your your date of birth?","start":1310.515,"end":1312.375,"sentiment":"neutral","sentiment_score":0.09892722964286804},{"text":"The end of the year.","start":1318.75,"end":1319.89,"sentiment":"neutral","sentiment_score":0.03345007076859474},{"text":"Alright.","start":1323.47,"end":1323.97,"sentiment":"neutral","sentiment_score":0.06806465983390808}],"sentiment":"neutral","sentiment_score":0.08240844961255789,"num_words":14,"start":1306.2749,"end":1323.97},{"sentences":[{"text":"And then an email address?","start":1324.11,"end":1325.57,"sentiment":"neutral","sentiment_score":0.027927229553461073},{"text":"Mhmm.","start":1340.945,"end":1340.985,"sentiment":"neutral","sentiment_score":0.002713081426918506},{"text":"Mhmm.","start":1340.985,"end":1341.025,"sentiment":"neutral","sentiment_score":0.0003800468984991312},{"text":"Dot code.","start":1341.025,"end":1341.665,"sentiment":"neutral","sentiment_score":0.006110981572419405},{"text":"Lovely.","start":1341.665,"end":1342.165,"sentiment":"neutral","sentiment_score":0.23679286241531372}],"sentiment":"neutral","sentiment_score":0.039174410165287554,"num_words":10,"start":1324.11,"end":1342.165},{"sentences":[{"text":"Why are you telling me that that doesn't match?","start":1347.49,"end":1349.4099,"sentiment":"neutral","sentiment_score":-0.1676049820250935},{"text":"It does match.","start":1349.4099,"end":1350.3899,"sentiment":"neutral","sentiment_score":-0.07126629104216893},{"text":"Sorry.","start":1351.57,"end":1351.8899,"sentiment":"neutral","sentiment_score":-0.28619998693466187},{"text":"I've gotta I've gotta re put it in, and it doesn't like it when I copy and paste it.","start":1351.8899,"end":1355.6699,"sentiment":"neutral","sentiment_score":-0.28609685207668106},{"text":"It's probably very similar.","start":1360.405,"end":1361.865,"sentiment":"neutral","sentiment_score":-0.06433504354208708}],"sentiment":"neutral","sentiment_score":-0.21393400171978605,"num_words":36,"start":1347.49,"end":1361.865},{"sentences":[{"text":"It's probably very similar.","start":1362.325,"end":1363.525,"sentiment":"neutral","sentiment_score":-0.02313536498695612},{"text":"Yeah.","start":1363.525,"end":1364.025,"sentiment":"neutral","sentiment_score":-0.09928658604621889},{"text":"Mhmm.","start":1371.9249,"end":1372.41,"sentiment":"neutral","sentiment_score":-0.11192312836647034},{"text":"Yeah.","start":1374.17,"end":1374.49,"sentiment":"neutral","sentiment_score":0.027937045320868492},{"text":"Of course.","start":1374.49,"end":1375.15,"sentiment":"neutral","sentiment_score":0.05390459671616554}],"sentiment":"neutral","sentiment_score":-0.018667215067479346,"num_words":9,"start":1362.325,"end":1375.15},{"sentences":[{"text":"And, yeah, would you be able to give me one of the following forms of, like, ID, like a driver's license, Medicare, or passport number?","start":1376.3301,"end":1383.31,"sentiment":"neutral","sentiment_score":0.04564672887325287},{"text":"Yeah.","start":1386.0449,"end":1386.2849,"sentiment":"neutral","sentiment_score":0.09012796729803084},{"text":"Sure.","start":1386.2849,"end":1386.7849,"sentiment":"neutral","sentiment_score":0.15463414788246155},{"text":"What country was that issued in?","start":1388.365,"end":1389.8849,"sentiment":"neutral","sentiment_score":0.04568128411968549},{"text":"Yeah.","start":1389.8849,"end":1390.205,"sentiment":"neutral","sentiment_score":0.023548446595668793}],"sentiment":"neutral","sentiment_score":0.049516661421341056,"num_words":34,"start":1376.3301,"end":1390.205},{"sentences":[{"text":"Or just what country?","start":1390.205,"end":1391.345,"sentiment":"neutral","sentiment_score":0.020144077017903328},{"text":"K.","start":1391.8049,"end":1392.125,"sentiment":"neutral","sentiment_score":0.06360400468111038},{"text":"Lovely.","start":1392.125,"end":1392.625,"sentiment":"neutral","sentiment_score":0.1465764194726944},{"text":"Passport number?","start":1394.125,"end":1395.105,"sentiment":"neutral","sentiment_score":0.09957176074385643},{"text":"Mhmm.","start":1399.37,"end":1399.87,"sentiment":"neutral","sentiment_score":0.053602974861860275}],"sentiment":"neutral","sentiment_score":0.06038924761944347,"num_words":9,"start":1390.205,"end":1399.87},{"sentences":[{"text":"Five eight zero 6059.","start":1402.41,"end":1407.63,"sentiment":"neutral","sentiment_score":0.024040260817855597},{"text":"And then the expiry date?","start":1409.77,"end":1411.39,"sentiment":"neutral","sentiment_score":0.02765107899904251},{"text":"08/2032.","start":1418.195,"end":1420.2949,"sentiment":"neutral","sentiment_score":0.017481297254562378},{"text":"Yep.","start":1425.475,"end":1425.93,"sentiment":"neutral","sentiment_score":0.06647991389036179},{"text":"So the eighth of the tenth, the '2.","start":1426.41,"end":1429.39,"sentiment":"neutral","sentiment_score":0.046095941215753555}],"sentiment":"neutral","sentiment_score":0.03616553574408356,"num_words":19,"start":1402.41,"end":1429.39},{"sentences":[{"text":"Is that right?","start":1430.25,"end":1431.0701,"sentiment":"neutral","sentiment_score":0.12818150719006857},{"text":"Yeah.","start":1431.77,"end":1432.0901,"sentiment":"neutral","sentiment_score":0.12238458544015884},{"text":"8.","start":1432.0901,"end":1434.17,"sentiment":"neutral","sentiment_score":0.1551368087530136},{"text":"Lovely.","start":1434.17,"end":1434.67,"sentiment":"neutral","sentiment_score":0.3001256287097931},{"text":"And then your I need to reverify your phone number again.","start":1436.01,"end":1441.2051,"sentiment":"neutral","sentiment_score":0.11754520305178383}],"sentiment":"neutral","sentiment_score":0.13265816341428197,"num_words":17,"start":1430.25,"end":1441.2051},{"sentences":[{"text":"I'm just gonna, yeah, I'm just gonna copy it.","start":1442.4651,"end":1446.005,"sentiment":"neutral","sentiment_score":0.08470206293794844},{"text":"I'm not gonna have you go through the whole whole hassle.","start":1447.1051,"end":1449.185,"sentiment":"neutral","sentiment_score":-0.015964178876443344},{"text":"I'm just gonna I'll just read it back out to you.","start":1449.185,"end":1451.4451,"sentiment":"neutral","sentiment_score":0.09150544079867276},{"text":"0424724429.","start":1451.8251,"end":1456.4099,"sentiment":"neutral","sentiment_score":0.13260763883590698},{"text":"And, actually, before I do that, I've just kinda forgotten that I need to double check everything.","start":1458.7899,"end":1462.47,"sentiment":"neutral","sentiment_score":-0.019186653087244314}],"sentiment":"neutral","sentiment_score":0.028565448651812514,"num_words":49,"start":1442.4651,"end":1462.47},{"sentences":[{"text":"So Daniel the first name Daniel is spelled d a n I e l, Surname Andre, a n d r e e.","start":1462.47,"end":1470.515,"sentiment":"neutral","sentiment_score":0.00747246193614873},{"text":"Your email address is daniel@andree.co.","start":1471.935,"end":1478.5951,"sentiment":"neutral","sentiment_score":0.019169642217457296},{"text":"And then your passport number was PB5806059.","start":1480.0951,"end":1486.49,"sentiment":"neutral","sentiment_score":0.01892086224896567},{"text":"Awesome.","start":1488.79,"end":1489.29,"sentiment":"positive","sentiment_score":0.6089862585067749},{"text":"Okay.","start":1497.285,"end":1497.765,"sentiment":"neutral","sentiment_score":0.08614979684352875}],"sentiment":"neutral","sentiment_score":0.030217346243767276,"num_words":36,"start":1462.47,"end":1497.765},{"sentences":[{"text":"And so and so was electricity you said electricity was disconnected at the the household or the the address?","start":1497.765,"end":1505.785,"sentiment":"neutral","sentiment_score":-0.01824793101925599},{"text":"Okay.","start":1509.78,"end":1510.28,"sentiment":"neutral","sentiment_score":-0.04341189190745354},{"text":"Sure.","start":1512.66,"end":1513.06,"sentiment":"neutral","sentiment_score":-0.013007169589400291},{"text":"So what's what day did you want that for?","start":1513.06,"end":1518.02,"sentiment":"neutral","sentiment_score":-0.011192824174132612},{"text":"Like, if you were gonna get it reconnected?","start":1518.02,"end":1520.12,"sentiment":"neutral","sentiment_score":-0.005097949877381325}],"sentiment":"neutral","sentiment_score":-0.014332862301288466,"num_words":38,"start":1497.765,"end":1520.12},{"sentences":[{"text":"Well, we can do today.","start":1524.635,"end":1527.135,"sentiment":"neutral","sentiment_score":0.07212045341730118},{"text":"The only thing is if we do today, it incurs a same day charge, and the process isn't guaranteed as to whether or not it will actually complete today, we will, of course, do our absolute best to make sure that it does happen.","start":1527.915,"end":1540.1599,"sentiment":"neutral","sentiment_score":0.015849525235931982},{"text":"But it's it's not a it's not a guarantee that I can make.","start":1540.38,"end":1543.76,"sentiment":"neutral","sentiment_score":-0.11529049219993445},{"text":"But if you wanted to do today, we can do that.","start":1545.58,"end":1547.58,"sentiment":"neutral","sentiment_score":0.1342226578430696},{"text":"If tomorrow, the fee is significantly lower and, yeah, it's it yeah.","start":1547.58,"end":1555.205,"sentiment":"neutral","sentiment_score":0.0023330942106743655}],"sentiment":"neutral","sentiment_score":0.012513545243179098,"num_words":85,"start":1524.635,"end":1555.205},{"sentences":[{"text":"It's not the same day, and it is guaranteed unless there is no access tomorrow.","start":1555.205,"end":1560.245,"sentiment":"neutral","sentiment_score":-0.08464157531658809},{"text":"Lovely.","start":1560.245,"end":1560.745,"sentiment":"neutral","sentiment_score":0.19667263329029083},{"text":"So I've gotta let you know that for a move in fee for Victoria it is Victoria.","start":1561.125,"end":1566.77,"sentiment":"neutral","sentiment_score":0.05630583973491893},{"text":"Right?","start":1566.77,"end":1567.01,"sentiment":"neutral","sentiment_score":0.03031061217188835},{"text":"I'm not forgetting the address.","start":1567.01,"end":1568.47,"sentiment":"neutral","sentiment_score":-0.005539881717413664}],"sentiment":"neutral","sentiment_score":-0.002901038907181758,"num_words":39,"start":1555.205,"end":1568.47},{"sentences":[{"text":"Alright.","start":1570.53,"end":1570.77,"sentiment":"neutral","sentiment_score":-0.00806995015591383},{"text":"Okay.","start":1570.77,"end":1571.0901,"sentiment":"neutral","sentiment_score":0.044922422617673874},{"text":"Awesome.","start":1571.0901,"end":1571.5901,"sentiment":"neutral","sentiment_score":0.13538691401481628},{"text":"So, yeah, for for Victoria, for tomorrow, your your charge would be $15 for an electricity move in.","start":1571.73,"end":1578.615,"sentiment":"neutral","sentiment_score":0.03915963456448582},{"text":"There is also a gas, but we're not doing gas.","start":1578.615,"end":1580.775,"sentiment":"neutral","sentiment_score":-0.07662137970328331}],"sentiment":"neutral","sentiment_score":0.0035773874711125127,"num_words":31,"start":1570.53,"end":1580.775},{"sentences":[{"text":"So I I'm not gonna tell you.","start":1580.775,"end":1582.295,"sentiment":"neutral","sentiment_score":-0.059024859751973836},{"text":"But that is per attempt including GST.","start":1582.295,"end":1584.955,"sentiment":"neutral","sentiment_score":-0.027388547148023332},{"text":"You do have a smart meter, so there shouldn't really be any problem in terms of switching it on.","start":1585.415,"end":1591.195,"sentiment":"positive","sentiment_score":0.5248136928206996},{"text":"It's just, yeah, if you for basic meters, they do need to physically come down before the process can be completed.","start":1592.295,"end":1598.9,"sentiment":"neutral","sentiment_score":0.1719991671187537},{"text":"So for, like, your gas meter, that that would need to happen.","start":1598.96,"end":1601.84,"sentiment":"neutral","sentiment_score":0.07087079156190157}],"sentiment":"neutral","sentiment_score":0.2095302776292418,"num_words":66,"start":1580.775,"end":1601.84},{"sentences":[{"text":"And there's if there's no accessibility, there is a potential that it fails, and then they need to do it again, and then there would be that fee again.","start":1601.84,"end":1608.855,"sentiment":"neutral","sentiment_score":-0.10642882055956228},{"text":"But we are doing it on the electricity right now.","start":1609.1749,"end":1611.6749,"sentiment":"neutral","sentiment_score":0.10753222852945328},{"text":"Yes.","start":1616.215,"end":1616.715,"sentiment":"neutral","sentiment_score":0.2250571846961975},{"text":"Of course.","start":1616.775,"end":1617.355,"sentiment":"neutral","sentiment_score":0.15594172477722168},{"text":"Yeah.","start":1617.975,"end":1618.135,"sentiment":"neutral","sentiment_score":0.10310916602611542}],"sentiment":"neutral","sentiment_score":-0.03188520257339575,"num_words":43,"start":1601.84,"end":1618.135},{"sentences":[{"text":"If you'd so it's getting me to just reconfirm all of the the addresses.","start":1618.135,"end":1622.5549,"sentiment":"neutral","sentiment_score":0.09922937090907778},{"text":"So if give me the street number and name first.","start":1622.615,"end":1625.19,"sentiment":"neutral","sentiment_score":0.07080299369990825},{"text":"Mhmm.","start":1629.25,"end":1629.75,"sentiment":"neutral","sentiment_score":0.044814325869083405},{"text":"I think I did have that pop up, but this is like a manual type inside.","start":1639.0349,"end":1642.8949,"sentiment":"neutral","sentiment_score":-0.053374699666164815},{"text":"This is this is a lot slower of a process for me.","start":1642.955,"end":1645.355,"sentiment":"neutral","sentiment_score":-0.22271463150779405}],"sentiment":"neutral","sentiment_score":-0.026122930512394546,"num_words":53,"start":1618.135,"end":1645.355},{"sentences":[{"text":"So you said 66 Merrymack, and which is M E R R Y M ACK?","start":1645.355,"end":1652.14,"sentiment":"neutral","sentiment_score":-0.002800227814198782},{"text":"R RI.","start":1655.48,"end":1656.76,"sentiment":"neutral","sentiment_score":0.003332567634060979},{"text":"Yes.","start":1656.76,"end":1657.1599,"sentiment":"neutral","sentiment_score":0.014444636180996897},{"text":"And then M ACK.","start":1657.1599,"end":1658.7799,"sentiment":"neutral","sentiment_score":0.0034049799432978034},{"text":"No.","start":1660.36,"end":1660.6,"sentiment":"neutral","sentiment_score":-0.1376030296087265}],"sentiment":"neutral","sentiment_score":-0.006298989373886877,"num_words":23,"start":1645.355,"end":1660.6},{"sentences":[{"text":"No.","start":1660.6,"end":1660.6799,"sentiment":"neutral","sentiment_score":-0.1785409301519394},{"text":"No.","start":1660.6799,"end":1660.84,"sentiment":"neutral","sentiment_score":-0.21974077820777893},{"text":"That's that's my bad.","start":1660.84,"end":1661.88,"sentiment":"neutral","sentiment_score":-0.2938569709658623},{"text":"I I should've remembered.","start":1661.88,"end":1663.395,"sentiment":"neutral","sentiment_score":-0.16364110633730888},{"text":"So, yeah, street number and thank you.","start":1663.615,"end":1668.255,"sentiment":"neutral","sentiment_score":0.07448343693145684}],"sentiment":"neutral","sentiment_score":-0.10040529170895324,"num_words":17,"start":1660.6,"end":1668.255},{"sentences":[{"text":"And then the the suburb was mhmm.","start":1668.255,"end":1675.475,"sentiment":"neutral","sentiment_score":0.05036331846245697},{"text":"D O R O U G H.","start":1677.5499,"end":1679.97,"sentiment":"neutral","sentiment_score":0.01623229682445526},{"text":"And then it was Victoria.","start":1681.63,"end":1683.09,"sentiment":"neutral","sentiment_score":0.036361637711524966},{"text":"Yes.","start":1683.1499,"end":1683.47,"sentiment":"neutral","sentiment_score":0.04229006916284561},{"text":"Postcode what was the postcode?","start":1683.47,"end":1685.01,"sentiment":"neutral","sentiment_score":0.014667116478085518}],"sentiment":"neutral","sentiment_score":0.03054412588477135,"num_words":25,"start":1668.255,"end":1685.01},{"sentences":[{"text":"3173.","start":1688.405,"end":1689.6849,"sentiment":"neutral","sentiment_score":0.022018853574991223},{"text":"I really should have written this down, and then I wouldn't have to ask you all this again.","start":1689.6849,"end":1692.905,"sentiment":"neutral","sentiment_score":0.05076741147786379},{"text":"I do apologize.","start":1693.605,"end":1694.505,"sentiment":"neutral","sentiment_score":0.04016216347614924},{"text":"So yeah.","start":1696.405,"end":1698.965,"sentiment":"neutral","sentiment_score":0.14993049576878548},{"text":"It is.","start":1698.965,"end":1699.5449,"sentiment":"neutral","sentiment_score":0.09948809817433357}],"sentiment":"neutral","sentiment_score":0.0598136899419702,"num_words":26,"start":1688.405,"end":1699.5449},{"sentences":[{"text":"So important information.","start":1700.085,"end":1702.1,"sentiment":"neutral","sentiment_score":0.02965092472732067},{"text":"Before reconnection, make sure all of your your main switches are switched off before we engage the reenergization.","start":1702.1,"end":1707.7999,"sentiment":"neutral","sentiment_score":-0.05055069012774362},{"text":"So if you're actually, yeah, you're not even in the country, so I can't really advise this.","start":1708.26,"end":1712.6599,"sentiment":"neutral","sentiment_score":-0.09694470070740756},{"text":"But I'm hoping that all of your mains have been turned off for the reenergization process tomorrow.","start":1712.6599,"end":1720.0951,"sentiment":"neutral","sentiment_score":-0.07105327003142413},{"text":"Yeah.","start":1720.155,"end":1720.395,"sentiment":"neutral","sentiment_score":-0.049750179052352905}],"sentiment":"neutral","sentiment_score":-0.06654777374517705,"num_words":56,"start":1700.085,"end":1720.395},{"sentences":[{"text":"Because if if they aren't turned off, there is a potential that it fails, and you might have to go through the sign up or not the sign up process, but the, like, the switch on process again, so there would be that $15 again if it fails.","start":1720.395,"end":1736.38,"sentiment":"neutral","sentiment_score":-0.20132305333390832},{"text":"And, yeah, we'd need to do that again, but probably don't reattempt it until you can get someone there to switch off domains.","start":1737.64,"end":1743.34,"sentiment":"neutral","sentiment_score":-0.0582322903463374},{"text":"Yeah.","start":1744.965,"end":1745.465,"sentiment":"neutral","sentiment_score":0.03241806477308273},{"text":"Reenergizations can occur at any time during that day.","start":1745.525,"end":1748.565,"sentiment":"neutral","sentiment_score":0.045703338666094676},{"text":"So consider selecting a day before, either one day earlier just to ensure that the property has power.","start":1748.565,"end":1755.065,"sentiment":"neutral","sentiment_score":0.04513314490516981}],"sentiment":"neutral","sentiment_score":-0.09845156077709463,"num_words":99,"start":1720.395,"end":1755.065},{"sentences":[{"text":"Obviously, you didn't seem too bothered by it being tomorrow, but if you do desperately need it for tomorrow, then today would probably be better, but then that would have that same day fee.","start":1755.125,"end":1765.98,"sentiment":"neutral","sentiment_score":-0.04313253920854015},{"text":"No?","start":1770.2001,"end":1770.52,"sentiment":"neutral","sentiment_score":-0.042621564120054245},{"text":"All good.","start":1770.52,"end":1771.18,"sentiment":"neutral","sentiment_score":0.14073698222637177},{"text":"Yeah.","start":1772.2001,"end":1772.52,"sentiment":"neutral","sentiment_score":0.17918270826339722},{"text":"Awesome.","start":1772.52,"end":1773.0,"sentiment":"positive","sentiment_score":0.4236453175544739}],"sentiment":"neutral","sentiment_score":-0.01602117710102063,"num_words":39,"start":1755.125,"end":1773.0},{"sentences":[{"text":"Lovely.","start":1773.0,"end":1773.375,"sentiment":"positive","sentiment_score":0.3881680965423584},{"text":"Yep.","start":1774.175,"end":1774.495,"sentiment":"neutral","sentiment_score":0.10184269398450851},{"text":"Moving or reconnection can incur a fee, which I've already mentioned.","start":1774.495,"end":1778.195,"sentiment":"neutral","sentiment_score":-0.08841728723861954},{"text":"Connection charges still apply, as I've already mentioned, apply if failed reenterization attempts caused by either accessibility issues or you fail to turn off your or your main power switches as requested.","start":1778.975,"end":1789.2001,"sentiment":"neutral","sentiment_score":-0.12439102586358786},{"text":"Yeah.","start":1790.62,"end":1790.86,"sentiment":"neutral","sentiment_score":-0.027863310649991035}],"sentiment":"neutral","sentiment_score":-0.09762946755179892,"num_words":46,"start":1773.0,"end":1790.86},{"sentences":[{"text":"Which I which I have mentioned.","start":1790.86,"end":1792.3201,"sentiment":"neutral","sentiment_score":-0.0397032064696153},{"text":"I didn't ask if there is life support on the property.","start":1793.8201,"end":1796.4,"sentiment":"neutral","sentiment_score":-0.1471800607713786},{"text":"No life support.","start":1798.06,"end":1798.7001,"sentiment":"neutral","sentiment_score":-0.1980314999818802},{"text":"And do you have any concession cards?","start":1798.7001,"end":1800.195,"sentiment":"neutral","sentiment_score":-0.07436664668577057},{"text":"Awesome.","start":1802.4349,"end":1802.9349,"sentiment":"neutral","sentiment_score":0.30655235052108765}],"sentiment":"neutral","sentiment_score":-0.09518959226885013,"num_words":28,"start":1790.86,"end":1802.9349},{"sentences":[{"text":"So for a move in, I've done all that.","start":1806.195,"end":1810.195,"sentiment":"neutral","sentiment_score":0.2050575048973163},{"text":"So, yeah, now I just need to to double check some some details for, like, a third time.","start":1810.195,"end":1816.06,"sentiment":"neutral","sentiment_score":0.011731829959899187},{"text":"So for what we're signing you up for today was electricity under the glow save plan.","start":1817.8,"end":1821.72,"sentiment":"neutral","sentiment_score":0.04783420718740672},{"text":"That's correct?","start":1821.72,"end":1822.46,"sentiment":"neutral","sentiment_score":0.06614046543836594},{"text":"And then your name was Daniel Andree, spelled d a n I e l a n d r e e.","start":1823.88,"end":1830.855,"sentiment":"neutral","sentiment_score":0.02490069381892681}],"sentiment":"neutral","sentiment_score":0.053112809317043194,"num_words":65,"start":1806.195,"end":1830.855},{"sentences":[{"text":"Sorry.","start":1830.855,"end":1831.015,"sentiment":"neutral","sentiment_score":-0.04758685082197189},{"text":"I should have spaced it out, but the two the two names.","start":1831.015,"end":1834.635,"sentiment":"neutral","sentiment_score":-0.03684505354613066},{"text":"Awesome.","start":1835.415,"end":1835.915,"sentiment":"positive","sentiment_score":0.4854409694671631},{"text":"And then your phone number was 0424724429.","start":1835.975,"end":1841.755,"sentiment":"neutral","sentiment_score":0.15403168329170772},{"text":"And then email was daniel@andree.co.","start":1843.335,"end":1849.32,"sentiment":"neutral","sentiment_score":0.04403272569179535}],"sentiment":"neutral","sentiment_score":0.04977303413817516,"num_words":26,"start":1830.855,"end":1849.32},{"sentences":[{"text":"Awesome.","start":1851.62,"end":1852.12,"sentiment":"positive","sentiment_score":0.4099525213241577},{"text":"So how did you did you hear about us?","start":1852.34,"end":1855.32,"sentiment":"neutral","sentiment_score":0.060679380057586566},{"text":"Like, was it, like, an energy compare website or just like a friend?","start":1858.1799,"end":1862.345,"sentiment":"neutral","sentiment_score":0.03913278877735138},{"text":"Oh, okay.","start":1870.565,"end":1871.385,"sentiment":"neutral","sentiment_score":-0.05309362709522247},{"text":"Used to I'm I'm I'm relatively new, so I I wouldn't wouldn't know.","start":1872.485,"end":1880.6,"sentiment":"neutral","sentiment_score":-0.08134607712809856}],"sentiment":"neutral","sentiment_score":0.007923866818217854,"num_words":38,"start":1851.62,"end":1880.6},{"sentences":[{"text":"So used to work for Global Fund System.","start":1880.6,"end":1884.38,"sentiment":"neutral","sentiment_score":-0.02929875999689102},{"text":"Okay.","start":1884.44,"end":1884.94,"sentiment":"neutral","sentiment_score":0.011471736244857311},{"text":"If if that's right.","start":1887.085,"end":1887.725,"sentiment":"neutral","sentiment_score":0.03699743840843439},{"text":"Is that right?","start":1887.725,"end":1888.545,"sentiment":"neutral","sentiment_score":0.058494314551353455},{"text":"Okay.","start":1891.165,"end":1891.5651,"sentiment":"neutral","sentiment_score":0.06332514435052872}],"sentiment":"neutral","sentiment_score":0.009639970465179752,"num_words":17,"start":1880.6,"end":1891.5651},{"sentences":[{"text":"Okay.","start":1891.5651,"end":1892.0651,"sentiment":"neutral","sentiment_score":0.031768254935741425},{"text":"So I need to play a attempt of serve a terms and conditions, like prerecorded message.","start":1892.765,"end":1898.61,"sentiment":"neutral","sentiment_score":0.00724318262655288},{"text":"And if you agree to all the terms within that message, just verbally said that you consent at the end of it, and then I can complete the sign up.","start":1899.57,"end":1907.27,"sentiment":"neutral","sentiment_score":0.07048565621177355},{"text":"Awesome.","start":1909.41,"end":1909.8099,"sentiment":"positive","sentiment_score":0.4935874938964844},{"text":"Thank you very much.","start":1909.8099,"end":1910.625,"sentiment":"positive","sentiment_score":0.5441417172551155}],"sentiment":"neutral","sentiment_score":0.0948535235813604,"num_words":52,"start":1891.5651,"end":1910.625},{"sentences":[{"text":"Let your consultant know if you need to pause the recording, or please wait until the end of the recording to ask questions.","start":1914.145,"end":1919.525,"sentiment":"neutral","sentiment_score":0.13874868465506512},{"text":"You are entering a contract with Globe Air Energy as your energy retailer.","start":1919.905,"end":1923.205,"sentiment":"neutral","sentiment_score":0.11832925333426549},{"text":"An energy fact sheet or basic plan information document with key details about your plan is available on request.","start":1923.55,"end":1929.33,"sentiment":"neutral","sentiment_score":0.1377086247268476},{"text":"We will send you a welcome pack either by post or email confirming the terms and conditions, including the rates and fees of your energy plan.","start":1929.63,"end":1936.37,"sentiment":"neutral","sentiment_score":0.1818494674248191},{"text":"You have a ten business day cooling off period, which starts from the time you receive it.","start":1936.565,"end":1940.405,"sentiment":"neutral","sentiment_score":0.08038712468217402}],"sentiment":"neutral","sentiment_score":0.1371492977843297,"num_words":98,"start":1914.145,"end":1940.405},{"sentences":[{"text":"You can exercise your cooling off rights by phone, post, or email.","start":1940.405,"end":1943.785,"sentiment":"neutral","sentiment_score":0.07849495764821768},{"text":"The rates, fees, and structure of your tariffs can vary over time.","start":1943.9249,"end":1947.145,"sentiment":"neutral","sentiment_score":0.047254860711594425},{"text":"You will always be notified in writing prior to any changes.","start":1947.285,"end":1950.1849,"sentiment":"neutral","sentiment_score":0.05929771980101412},{"text":"Correspondence including bills, notifications, information about assistance you are entitled to if you anticipate or are facing payment difficulties, reminders, and disconnection warnings will be sent to you via email or SMS.","start":1950.57,"end":1961.47,"sentiment":"neutral","sentiment_score":0.041102588234934956},{"text":"You must tell us if your contact details change.","start":1961.9299,"end":1964.19,"sentiment":"neutral","sentiment_score":0.015589201615916358}],"sentiment":"neutral","sentiment_score":0.047590241791974554,"num_words":76,"start":1940.405,"end":1964.19},{"sentences":[{"text":"We will use the information you have provided to verify your identification and credit check prior to supplying energy.","start":1964.595,"end":1970.2949,"sentiment":"neutral","sentiment_score":0.03998063769387571},{"text":"If you have provided your concession card details, Glowbird is seeking your consent to use your concession card information with the Department of Human Services to validate your eligibility for as long as Globet is your energy retailer.","start":1970.515,"end":1981.45,"sentiment":"neutral","sentiment_score":0.04450766183435917},{"text":"You can revoke consent at any time by contacting us.","start":1981.75,"end":1984.39,"sentiment":"neutral","sentiment_score":-0.02135993130505085},{"text":"You must tell us if your eligibility changes.","start":1984.39,"end":1986.57,"sentiment":"neutral","sentiment_score":0.003615357680246234},{"text":"Please let your representative know if you understand and consent.","start":1986.63,"end":1989.69,"sentiment":"neutral","sentiment_score":0.004300530068576336}],"sentiment":"neutral","sentiment_score":0.02716767194078249,"num_words":85,"start":1964.595,"end":1989.69},{"sentences":[{"text":"Awesome.","start":1993.285,"end":1993.785,"sentiment":"positive","sentiment_score":0.3606700897216797},{"text":"Yeah.","start":1994.885,"end":1995.285,"sentiment":"neutral","sentiment_score":0.2597062885761261},{"text":"So that's that's the sign up process completed.","start":1995.285,"end":1997.4451,"sentiment":"neutral","sentiment_score":0.24467628076672554},{"text":"Unless you had a oh, sorry.","start":1997.4451,"end":1998.645,"sentiment":"neutral","sentiment_score":-0.043626680970191956},{"text":"We sorry.","start":1998.645,"end":1999.205,"sentiment":"neutral","sentiment_score":-0.09317192435264587}],"sentiment":"neutral","sentiment_score":0.11831570499473149,"num_words":18,"start":1993.285,"end":1999.205},{"sentences":[{"text":"I need to let you know that we will send you communication via email or SMS regarding your application's outcome.","start":1999.205,"end":2006.37,"sentiment":"neutral","sentiment_score":0.057430269196629524},{"text":"And, yeah, if you have any other questions or concerns, I'll I'll submit this sign up process.","start":2006.37,"end":2012.0701,"sentiment":"neutral","sentiment_score":0.09844773525700849},{"text":"Lovely.","start":2015.17,"end":2015.67,"sentiment":"positive","sentiment_score":0.4229256510734558},{"text":"Just quickly, before I let go, I just got a little bit of a pop up on our major account.","start":2019.17,"end":2024.0851,"sentiment":"neutral","sentiment_score":-0.004145663324743509},{"text":"Oh, what?","start":2030.625,"end":2031.365,"sentiment":"neutral","sentiment_score":-0.044095102697610855}],"sentiment":"neutral","sentiment_score":0.05123398437475165,"num_words":60,"start":1999.205,"end":2031.365},{"sentences":[{"text":"If you just give me a second, could I put you on hold just to ask ask what this pop up's about?","start":2033.42,"end":2038.86,"sentiment":"neutral","sentiment_score":-0.03755181977017359},{"text":"I I am a little bit new.","start":2038.86,"end":2040.32,"sentiment":"neutral","sentiment_score":-0.10666108876466751},{"text":"Alright.","start":2040.54,"end":2040.78,"sentiment":"neutral","sentiment_score":0.027890240773558617},{"text":"Thank you.","start":2040.78,"end":2041.52,"sentiment":"neutral","sentiment_score":0.08999466150999069},{"text":"Hi.","start":2122.35,"end":2122.6702,"sentiment":"neutral","sentiment_score":0.12272390723228456}],"sentiment":"neutral","sentiment_score":-0.03764133894759597,"num_words":33,"start":2033.42,"end":2122.6702},{"sentences":[{"text":"I'm back.","start":2122.6702,"end":2123.1501,"sentiment":"neutral","sentiment_score":0.15192236006259918},{"text":"Thank you very much for your patience.","start":2123.1501,"end":2124.9302,"sentiment":"positive","sentiment_score":0.3576184553759439},{"text":"I I I don't know really how to say this, but, unfortunately, the the application, which immediately popped up on our major account, said that it it it failed.","start":2127.9502,"end":2137.0151,"sentiment":"negative","sentiment_score":-0.37580106792778806},{"text":"This can usually be because we can't onboard so many customers all at the same time.","start":2137.635,"end":2141.655,"sentiment":"negative","sentiment_score":-0.35592196322977543},{"text":"But yeah.","start":2142.0352,"end":2143.095,"sentiment":"neutral","sentiment_score":-0.14489396661520004}],"sentiment":"neutral","sentiment_score":-0.25134993584028315,"num_words":56,"start":2122.6702,"end":2143.095},{"sentences":[{"text":"And really, unfortunately, I don't think we can actually service you, and I'm I'm really, really sorry.","start":2143.235,"end":2148.95,"sentiment":"negative","sentiment_score":-0.4033620024428648},{"text":"I feel really, really bad.","start":2149.3298,"end":2150.5298,"sentiment":"negative","sentiment_score":-0.5340184092521667},{"text":"But, yeah, you'd probably have to find another retailer to to get your energy up for tomorrow.","start":2150.5298,"end":2156.95,"sentiment":"neutral","sentiment_score":-0.23991460747578564},{"text":"But no.","start":2157.89,"end":2158.3699,"sentiment":"neutral","sentiment_score":-0.144189290702343},{"text":"Yeah.","start":2158.3699,"end":2158.6099,"sentiment":"neutral","sentiment_score":-0.14121603965759277}],"sentiment":"negative","sentiment_score":-0.3341759294271469,"num_words":42,"start":2143.235,"end":2158.6099},{"sentences":[{"text":"I'm I know it is so weird, and I'm I'm so very sorry.","start":2158.6099,"end":2161.635,"sentiment":"neutral","sentiment_score":-0.2679599110896771},{"text":"You were absolutely lovely to talk to and and and and I'm so joyous through this process, and I'm really just this is just not how I was expecting this to finish.","start":2161.635,"end":2170.135,"sentiment":"neutral","sentiment_score":0.09393449360504746},{"text":"But it just says, like, application failed.","start":2171.7998,"end":2176.14,"sentiment":"neutral","sentiment_score":-0.1587921945112092},{"text":"Like, we yeah.","start":2176.2,"end":2178.2,"sentiment":"neutral","sentiment_score":-0.1457737311720848},{"text":"It it is usually just because, as I'm sure you already know, we are a small company, and we just don't really have as much, like, ability to onboard as many people so quickly.","start":2178.2,"end":2188.265,"sentiment":"neutral","sentiment_score":-0.12170480553279905}],"sentiment":"neutral","sentiment_score":-0.06926297743836146,"num_words":89,"start":2158.6099,"end":2188.265},{"sentences":[{"text":"And, like, we've we've been trying to be pretty competitive with our rates, and so we just had have a have a lot of customers coming in all at the same time.","start":2188.4849,"end":2195.925,"sentiment":"neutral","sentiment_score":-0.09848288097418845},{"text":"And, yeah, apparently, it just sometimes denies people because we've got too many coming in, which is really seemingly a flaw in the system, but I'm I'm very, very terribly sorry.","start":2195.925,"end":2207.3398,"sentiment":"neutral","sentiment_score":-0.3056167157426957},{"text":"It was you're an absolute joy to to do do this process with and very easy to communicate with.","start":2207.5598,"end":2214.2,"sentiment":"positive","sentiment_score":0.4762482650970158},{"text":"And this is we got through the whole thing, and it just said no.","start":2214.2,"end":2217.295,"sentiment":"neutral","sentiment_score":-0.22878872603178024},{"text":"No.","start":2224.075,"end":2224.395,"sentiment":"neutral","sentiment_score":-0.1057443767786026}],"sentiment":"neutral","sentiment_score":-0.07098597818121467,"num_words":97,"start":2188.4849,"end":2224.395},{"sentences":[{"text":"Unfortunately, I don't I don't think there is.","start":2224.395,"end":2226.075,"sentiment":"neutral","sentiment_score":-0.18106769397854805},{"text":"I just I did just ask, and they've just basically told me that I need to let you know that that the application did fail, and there's nothing that we can really do at this stage.","start":2226.075,"end":2234.3098,"sentiment":"neutral","sentiment_score":-0.29833080743749935},{"text":"I'm not sure if if it would be better if you signed up with us in a couple of months when it's maybe a bit quieter, and maybe that would work.","start":2235.8098,"end":2242.5251,"sentiment":"neutral","sentiment_score":-0.18870033467969588},{"text":"But I don't I don't actually know.","start":2242.5251,"end":2245.985,"sentiment":"neutral","sentiment_score":-0.18796225105013167},{"text":"I need to to double check that.","start":2246.2852,"end":2248.3052,"sentiment":"neutral","sentiment_score":-0.18727706372737885}],"sentiment":"neutral","sentiment_score":-0.23218917076507312,"num_words":89,"start":2224.395,"end":2248.3052},{"sentences":[{"text":"But yeah.","start":2249.725,"end":2250.945,"sentiment":"neutral","sentiment_score":-0.13086875528097153},{"text":"I'm I'm really sorry.","start":2251.8052,"end":2252.925,"sentiment":"neutral","sentiment_score":-0.2002192996442318},{"text":"There's nothing I could do at this stage.","start":2252.925,"end":2254.77,"sentiment":"negative","sentiment_score":-0.47327008470892906},{"text":"Yeah.","start":2262.29,"end":2262.79,"sentiment":"neutral","sentiment_score":0.01313849538564682},{"text":"I mean yeah.","start":2263.17,"end":2263.97,"sentiment":"neutral","sentiment_score":-0.08496379603942235}],"sentiment":"neutral","sentiment_score":-0.2828071266412735,"num_words":18,"start":2249.725,"end":2263.97},{"sentences":[{"text":"And I don't know why it would it it yeah.","start":2263.97,"end":2266.93,"sentiment":"neutral","sentiment_score":-0.22945294976234437},{"text":"I don't know why.","start":2266.93,"end":2267.81,"sentiment":"neutral","sentiment_score":-0.24890779331326485},{"text":"I'm sorry.","start":2267.81,"end":2268.55,"sentiment":"neutral","sentiment_score":-0.21557031571865082},{"text":"Yeah.","start":2271.985,"end":2272.305,"sentiment":"neutral","sentiment_score":-0.00428689643740654},{"text":"Sorry sorry that you have to go through that whole process just for it to fail on the end.","start":2272.305,"end":2275.925,"sentiment":"negative","sentiment_score":-0.34704886768993576}],"sentiment":"neutral","sentiment_score":-0.28665324124611086,"num_words":36,"start":2263.97,"end":2275.925},{"sentences":[{"text":"Please.","start":2276.625,"end":2277.105,"sentiment":"neutral","sentiment_score":-0.06274484843015671},{"text":"Yeah.","start":2277.105,"end":2277.605,"sentiment":"neutral","sentiment_score":0.18044260144233704},{"text":"I I am terribly sorry.","start":2278.225,"end":2279.7651,"sentiment":"neutral","sentiment_score":-0.02529296725988388},{"text":"But do do have a a lovely day, and hopefully, you can you can find some another retailer that's that'll able to get get you on board for tomorrow.","start":2280.865,"end":2288.95,"sentiment":"positive","sentiment_score":0.5048496132266933},{"text":"Alright.","start":2291.25,"end":2291.65,"sentiment":"neutral","sentiment_score":0.14192995429039}],"sentiment":"positive","sentiment_score":0.3992919366101961,"num_words":37,"start":2276.625,"end":2291.65},{"sentences":[{"text":"I apologize.","start":2291.65,"end":2292.31,"sentiment":"neutral","sentiment_score":-0.0354553684592247},{"text":"Thank you very much.","start":2292.45,"end":2293.51,"sentiment":"positive","sentiment_score":0.4352383315563202},{"text":"Bye.","start":2293.73,"end":2294.23,"sentiment":"positive","sentiment_score":0.4145062565803528},{"text":"Based on the team member who's","start":2295.73,"end":2297.304,"sentiment":"neutral","sentiment_score":0.08792388315002124}],"sentiment":"neutral","sentiment_score":0.20093016498363936,"num_words":13,"start":2291.65,"end":2297.304}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Globet Energy, where our call center is proudly based in Melbourne, Australia. For electrical or gas related technical issues, including supply faults, outages, or life support related situations, press 9. To pay your bill, press 1. To join Glowbird or if you're moving house, press 2. For all other in Please note that our calls are recorded for quality, compliance, and coaching purposes.\n\nYou are the sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property.\n\nYou can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You have a sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now.\n\nDid you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue?\n\nPress 1 now. You are the sixty fourth caller in the queue. Want us to call you back\n\nChannel 0: Lay\n\nChannel 1: when you reach the front of the queue? Press 1\n\nChannel 0: down.\n\nChannel 1: now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app.\n\nYou are the sixty fourth caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual.\n\nWe apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue.\n\nWant us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account.\n\nYou can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue, press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual.\n\nWe apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now.\n\nChannel 0: You're old. Good.\n\nChannel 1: You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property.\n\nYou can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now.\n\nDid you know you can email your inquiry to cs@globalenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue?\n\nPress 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up.\n\nMoving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the next caller in the queue. Want us to call you back when you've reached the front of the queue?\n\nPress 1 now.\n\nChannel 0: This is the next pull up.\n\nChannel 1: Did you know you can email your inquiry to cs@globeairenergy.com.au? Hello? This is\n\nChannel 0: Hi. How are you?\n\nChannel 1: Go ahead. Go ahead. I'm not too bad. How are you?\n\nChannel 0: Yeah. Not too bad, dude. I'm, well, hoping you can help out. I need to connect electricity to my property.\n\nChannel 1: Absolutely. Are you so you're just transferring from a new provider, or is this a new address?\n\nChannel 0: It's technically I I live in The US. I moved away from Australia three years ago, so it's a rental property I have there, and the tenants have just moved out.\n\nChannel 1: Mhmm. Okay. So you're you're switching over. You're oh,\n\nChannel 0: Yeah.\n\nChannel 1: sorry.\n\nChannel 0: I guess\n\nChannel 1: Wait.\n\nChannel 0: so.\n\nChannel 1: Okay. So was that electricity or gas or both?\n\nChannel 0: Both, but I don't have the meter number for gas.\n\nChannel 1: Okay. Well, hopefully, we should just be able to do it with the address unless it says otherwise. But I didn't just let you know that the call is being recorded for quality and training purposes. And yeah. And so you're have you been a customer of Gobert at any point?\n\nChannel 0: No. I haven't.\n\nChannel 1: No.\n\nChannel 0: Yes.\n\nChannel 1: Okay. So you're a new customer? Yeah. If you'd be able to give me the address, I can see if we can service it and what to what to do.\n\nChannel 0: Yeah. No problem. The address is Number 6 Merrimack, which is M E R R I M A C K, and then Crescent in\n\nChannel 1: M\n\nChannel 0: Kaysborough.\n\nChannel 1: E C K. Oh, M A\n\nChannel 0: Sorry.\n\nChannel 1: M A C K?\n\nChannel 0: M A C K at the end. Yes. Sorry.\n\nChannel 1: And you said Crescent?\n\nChannel 0: Yep.\n\nChannel 1: Kewsborough, Victoria 317\n\nChannel 0: Sorry.\n\nChannel 1: 8\n\nChannel 0: 16\n\nChannel 1: oh, seven three?\n\nChannel 0: 3? Yeah. That's\n\nChannel 1: Yes.\n\nChannel 0: 1.\n\nChannel 1: Awesome. If, yeah, if if you do want gas, it is saying that I need either an MRIN number or\n\nChannel 0: Yeah.\n\nChannel 1: a gas serial number.\n\nChannel 0: Yep.\n\nChannel 1: Would it would it take you a minute to to get all of that, or do you know where to go with that?\n\nChannel 0: I'm I'm I'm physically not in the country. I can we\n\nChannel 1: Okay.\n\nChannel 0: can we proceed and add that add that on later?\n\nChannel 1: Yeah. So I can I can sign you up for electricity now, and then what we can do is I can write a little note saying that you wanna sign up for gas? And then once you're back in the country, we can or once you are able to get the able to get the, like, information, we can absolutely sign you up for gas.\n\nChannel 0: Yeah. No problem. I should have the number probably later on today. There's someone arranging, like, staging photos and cleaning the properties for sale, so all good.\n\nChannel 1: Awesome.\n\nChannel 0: Cool. Thanks.\n\nChannel 1: Yeah. I'm just yeah. Did you have any any plans that you were you were looking at?\n\nChannel 0: I think\n\nChannel 1: Oh, and\n\nChannel 0: Glow\n\nChannel 1: do you\n\nChannel 0: Save glow save\n\nChannel 1: both\n\nChannel 0: is probably\n\nChannel 1: are\n\nChannel 0: the\n\nChannel 1: fine?\n\nChannel 0: best. Yeah. Because\n\nChannel 1: Okay.\n\nChannel 0: I think that's the is that the lowest per day charge?\n\nChannel 1: And yeah. Lowest per day lowest daily charge. So\n\nChannel 0: Save.\n\nChannel 1: if we are yeah. If if we wanna go through the online sign up process with me now, which I'm assuming you do, I need to to read out all of the all of this, like, information and, like, rates and all that. So for the GlowSafe plan, before discount, including GST, which is for all of these, your daily charge would be $0.913 a day, and your anytime usage for the first 15 kilowatt hours a day is $0.2409 per kilowatt hour. And then your\n\nChannel 0: Mhmm.\n\nChannel 1: anytime usage balance is $0.2805 per kilowatt hour.\n\nChannel 0: Okay. Cool.\n\nChannel 1: And then so for compliance reasons, I need to mention how this plan compares to a reference price. The reference price is $1,579 a year. It is calculated on an average residential premises usage of 4,000 kilowatt hours a year in the United Energy Distributor zone as set by the regulator. Before\n\nChannel 0: Okay.\n\nChannel 1: any benefit, this plan would cost $1,207 a year based on that theoretical average premises usage. That is already 18% lower than the reference price or a further 2% lower with the 2% pay on time conditional discount or a further 1% lower with the 1% direct debit conditional discount or a further 2% lower with the 2% dual fuel conditional discount. The dual fuel conditional discount is if you have power and sorry. Electricity and gas, which currently I'm I'm signing off only for electricity. And then once we can get that MRI number, we'll get you that gas, and then you will have that 2% dual fuel discount as well.\n\nChannel 0: Okay. Awesome. Thank you.\n\nChannel 1: So with all applicable discounts, the lowest possible cost is $1,232 a year based on that theoretical average premises usage, and that is 22% lower than that reference price. Your cost will obviously differ depending on your energy usage. This is just a guide. So, yeah, if you as you said, if you're you're out of it or you don't use nearly as much, you will you will not have even close to that that kind of a bill, and\n\nChannel 0: Yeah.\n\nChannel 1: that is already discounted significantly.\n\nChannel 0: Gotcha. Awesome. Thank you.\n\nChannel 1: Yep. So I do need to advise the discounts based off your usage and supply, not not anything outside of that. Your billing cycle will be every twenty eight days. And as you have a smart meter, and this is just for electricity, your your meter like, your bills will be accurate every twenty eight days. There will be no estimates or anything.\n\nBut for gas, because gas meters are all basic, when you do sign up for gas, I'm just gonna let you know that your your meter will be read within Victoria every two months by the distributor, which means with that month break, you would still receive a bill, but that would be an estimate. And then we will amend that once we get the actual read from the distributor. But that is\n\nChannel 0: Okay.\n\nChannel 1: for gas, and we're we're not currently signing you up for that just yet.\n\nChannel 0: Awesome. Thank you.\n\nChannel 1: So I'll I'll fill in some some details. I I need some details from you. So just title, first, and last name.\n\nChannel 0: Yeah. Sure. So I guess mister and then Daniel, which is d a n I e l, and then\n\nChannel 1: Mhmm.\n\nChannel 0: Andre, which is a n d r e e.\n\nChannel 1: A n d r e e?\n\nChannel 0: Yes. Sorry.\n\nChannel 1: No. No. No. I I've I am not as fast at typing as I'd like to bore you. I am.\n\nChannel 0: Sorry.\n\nChannel 1: No. No. No. No. No.\n\nNot at all your fault. And so the your phone number?\n\nChannel 0: Yes. Can you do an international one or need Australian?\n\nChannel 1: I actually don't know if we can do international ones. I've never I've never had that pop up before. I could always try putting it in, and if it says can't, then we can't. But\n\nChannel 0: We'll just do Australian.\n\nChannel 1: okay.\n\nChannel 0: That's cool. So\n\nChannel 1: Alright.\n\nChannel 0: 0424\n\nChannel 1: Mhmm.\n\nChannel 0: 724\n\nChannel 1: Yep.\n\nChannel 0: 429.\n\nChannel 1: Awesome.\n\nChannel 0: Thank\n\nChannel 1: And your your date of birth?\n\nChannel 0: you. Date of birth birth is 12/31/1992.\n\nChannel 1: The end of the year.\n\nChannel 0: Yeah. Exactly.\n\nChannel 1: Alright. And then an email address?\n\nChannel 0: Yeah. Sure. Email address is just daniel, so daniel,andthenan@symbol,andthenAndreagain, which is a n d r e e, and then dot co.\n\nChannel 1: Mhmm. Mhmm. Dot code. Lovely.\n\nChannel 0: Yep.\n\nChannel 1: Why are you telling me that that doesn't match? It does match. Sorry. I've gotta I've gotta re put it in, and it doesn't like it when I copy and paste it.\n\nChannel 0: Do you have to go through the same sign up form I do\n\nChannel 1: It's probably very\n\nChannel 0: Or\n\nChannel 1: similar.\n\nChannel 0: similar?\n\nChannel 1: It's\n\nChannel 0: Yeah.\n\nChannel 1: probably very\n\nChannel 0: Yeah.\n\nChannel 1: similar.\n\nChannel 0: It doesn't\n\nChannel 1: Yeah.\n\nChannel 0: it didn't let me copy and paste when I was doing it. I'd the reason that I called through is I need to get this, hopefully, connected ASAP rather than it being,\n\nChannel 1: Mhmm.\n\nChannel 0: like, you know, a few days out.\n\nChannel 1: Yeah. Of course. And, yeah, would you be able to give me one of the following forms of, like, ID, like a driver's license, Medicare, or passport number?\n\nChannel 0: Yeah. We can do passport if you want.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Cool. Let\n\nChannel 1: What\n\nChannel 0: me know\n\nChannel 1: country\n\nChannel 0: when you're\n\nChannel 1: was that\n\nChannel 0: ready.\n\nChannel 1: issued in? Yeah. Or just\n\nChannel 0: Australia.\n\nChannel 1: what country? K. Lovely. Passport number?\n\nChannel 0: Yeah. No problem. It's PForPapaBForBravo,\n\nChannel 1: Mhmm.\n\nChannel 0: 5806059.\n\nChannel 1: Five eight zero 6059.\n\nChannel 0: Yep.\n\nChannel 1: And then the expiry date?\n\nChannel 0: Expiry is 08/2032.\n\nChannel 1: 08/2032.\n\nChannel 0: Yep.\n\nChannel 1: Yep. So the eighth of the tenth, the '2.\n\nChannel 0: Yes.\n\nChannel 1: Is that right?\n\nChannel 0: Thank you. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: 8. Lovely. And then your I need to reverify your phone number again.\n\nChannel 0: No\n\nChannel 1: I'm\n\nChannel 0: problem.\n\nChannel 1: just gonna, yeah, I'm just gonna copy it. I'm not gonna have you go through the whole whole hassle. I'm just gonna I'll just read it\n\nChannel 0: No.\n\nChannel 1: back\n\nChannel 0: You're\n\nChannel 1: out to\n\nChannel 0: all\n\nChannel 1: you.\n\nChannel 0: good.\n\nChannel 1: 0424724429.\n\nChannel 0: Yes. That's the one. Thank you.\n\nChannel 1: And, actually, before I do that, I've just kinda forgotten that I need to double check everything. So Daniel the first name Daniel is spelled d a n I e l, Surname Andre, a n d r e e.\n\nChannel 0: Yep.\n\nChannel 1: Your email address is daniel@andree.co.\n\nChannel 0: Yes.\n\nChannel 1: And then your passport number was PB5806059.\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Awesome.\n\nChannel 0: Awesome. Thank you.\n\nChannel 1: Okay. And so and so was electricity you said electricity was disconnected at the the household or the the address?\n\nChannel 0: Yeah. I I think that it is. There were tenants in there. They moved out a few days\n\nChannel 1: Okay.\n\nChannel 0: ago, and I think it's been disconnected.\n\nChannel 1: Sure. So what's what day did you want that for? Like, if you were gonna get it reconnected?\n\nChannel 0: What's what's the soonest?\n\nChannel 1: Well, we can do today. The only thing is if we do today, it incurs a same day charge, and the process isn't guaranteed as to whether or not it will actually complete today, we will, of course, do our absolute best to make sure that it does happen. But it's it's not a it's not a guarantee that I can make.\n\nChannel 0: All good.\n\nChannel 1: But if you wanted to do today, we can do that. If tomorrow, the fee is significantly lower and, yeah, it's it yeah. It's not the same day, and it is guaranteed unless\n\nChannel 0: Let's proceed\n\nChannel 1: there\n\nChannel 0: on\n\nChannel 1: is\n\nChannel 0: tomorrow.\n\nChannel 1: no access tomorrow. Lovely. So I've gotta let you know that for a move in fee for Victoria it is Victoria. Right? I'm not forgetting\n\nChannel 0: Yes.\n\nChannel 1: the\n\nChannel 0: It is.\n\nChannel 1: address.\n\nChannel 0: No. No. It is fake.\n\nChannel 1: Alright. Okay. Awesome. So, yeah, for for Victoria, for tomorrow, your your charge would be $15 for an electricity move in. There is also a gas, but we're not doing gas.\n\nSo I I'm not gonna tell you. But that is per attempt including GST. You do have a smart meter, so there shouldn't really be any problem in terms of switching it on. It's just, yeah, if you for basic meters, they do need to physically come down before the process can be completed. So for, like, your gas meter, that that would need to happen.\n\nAnd there's if there's no accessibility, there is a potential that it fails, and then they need to do it again, and then there would be that fee again. But we are doing it on the electricity right now.\n\nChannel 0: Okay. Yep. No. That sounds good. And someone will confirm the meter number.\n\nSo\n\nChannel 1: Yes.\n\nChannel 0: all good on\n\nChannel 1: Of course.\n\nChannel 0: there.\n\nChannel 1: Yeah. If you'd so it's getting me to just reconfirm all of the the addresses. So if give me the street number and name first.\n\nChannel 0: Yeah. Sure. So it's Number 6 And Then Merrimack\n\nChannel 1: Mhmm.\n\nChannel 0: Crescent In Kaysborough Vic 3173. Think it'll even show up as Lot 91 for you or something like that. I'm not sure if you see that on your side.\n\nChannel 1: I think I did have that pop up, but this\n\nChannel 0: Yeah.\n\nChannel 1: is like a manual type inside. This is this is a lot slower\n\nChannel 0: Gotcha.\n\nChannel 1: of a process for me. So you said 66 Merrymack, and which is M E R R Y M\n\nChannel 0: Gotcha.\n\nChannel 1: ACK?\n\nChannel 0: MERRIIForIndia at\n\nChannel 1: R\n\nChannel 0: the end?\n\nChannel 1: RI. Yes. And then M\n\nChannel 0: Yeah.\n\nChannel 1: ACK.\n\nChannel 0: Yes. Sorry. That's right.\n\nChannel 1: No. No. No. That's that's my bad. I I should've remembered.\n\nSo, yeah, street\n\nChannel 0: I'm sure\n\nChannel 1: number\n\nChannel 0: you do\n\nChannel 1: and\n\nChannel 0: this too many times a day. All good.\n\nChannel 1: thank you. And then the the suburb was\n\nChannel 0: Keesborough, which is K K E Y S B O\n\nChannel 1: mhmm.\n\nChannel 0: R O U G H.\n\nChannel 1: D O R O U G H.\n\nChannel 0: Yep.\n\nChannel 1: And then it was Victoria. Yes. Postcode what was the postcode?\n\nChannel 0: Yeah. Of course. 3173.\n\nChannel 1: 3173. I really should have written this down, and then I wouldn't have to ask you all this again. I do apologize.\n\nChannel 0: You're all good. I guess it's good.\n\nChannel 1: So\n\nChannel 0: It means you guys are doing double check.\n\nChannel 1: yeah. It is. So important information. Before reconnection, make sure all of your your main switches are switched off before we engage the reenergization. So if you're actually, yeah, you're not even in the country, so I can't really advise this.\n\nBut I'm hoping that all of your mains have been turned off for the reenergization process\n\nChannel 0: I think so. Yep.\n\nChannel 1: tomorrow. Yeah. Because if if they aren't turned off, there is a potential that it fails, and you might have to go through the sign up or not the sign up process, but the, like, the switch on process again, so there would be that $15 again if it fails.\n\nChannel 0: Okay.\n\nChannel 1: And, yeah, we'd need to do that again, but probably don't reattempt it until you can get someone there to switch off domains.\n\nChannel 0: Got it.\n\nChannel 1: Yeah. Reenergizations can occur at any time during that day. So consider selecting a day before, either one day earlier just to ensure that the property has power. Obviously, you didn't seem too bothered by it being tomorrow, but if you do desperately need it for tomorrow, then today would probably be better, but then that would have that same day fee.\n\nChannel 0: Okay. Yeah. No. All good.\n\nChannel 1: No?\n\nChannel 0: Happy\n\nChannel 1: All\n\nChannel 0: to\n\nChannel 1: good.\n\nChannel 0: go with tomorrow. Yeah.\n\nChannel 1: Yeah. Awesome. Lovely. Yep. Moving or reconnection can incur a fee, which I've already mentioned.\n\nConnection charges still apply, as I've already mentioned, apply if failed reenterization attempts caused by either accessibility issues or you fail to turn off your or your main power switches as requested. Yeah. Which I which I have mentioned. I didn't ask if there is life support on the property.\n\nChannel 0: There's not.\n\nChannel 1: No life support. And do you have any concession cards?\n\nChannel 0: Nope.\n\nChannel 1: Awesome. So for a move in, I've done all that. So, yeah, now I just need to to double check some some details for, like, a third time. So for what we're signing you up for today was electricity under the glow save plan. That's correct?\n\nChannel 0: Yep.\n\nChannel 1: And then your name was Daniel Andree, spelled d a n I e l a n d r e e. Sorry. I should have spaced it out, but the\n\nChannel 0: Yeah.\n\nChannel 1: two\n\nChannel 0: No.\n\nChannel 1: the two\n\nChannel 0: That's\n\nChannel 1: names.\n\nChannel 0: all good.\n\nChannel 1: Awesome. And then your phone number was 0424724429.\n\nChannel 0: That's the one. Yeah.\n\nChannel 1: And then email was daniel@andree.co.\n\nChannel 0: Yep. That's correct.\n\nChannel 1: Awesome. So how did you did you hear about us? Like, was it, like, an energy compare website or just like a friend?\n\nChannel 0: No. I've I used to work for the guys that used to do your phone system in a weird roundabout way.\n\nChannel 1: Oh, okay.\n\nChannel 0: Don't\n\nChannel 1: Used\n\nChannel 0: know how long you've\n\nChannel 1: to\n\nChannel 0: been there.\n\nChannel 1: I'm I'm I'm relatively new, so I I wouldn't\n\nChannel 0: Gotcha.\n\nChannel 1: wouldn't know. So used to work for Global Fund System. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: If if that's right. Is that right?\n\nChannel 0: Yeah. You can put whatever you want in there. All good.\n\nChannel 1: Okay. Okay. So I need to play a attempt of serve a terms and conditions, like prerecorded message.\n\nChannel 0: Yep.\n\nChannel 1: And if you agree to all the terms within that message, just verbally said that you consent at the end of it, and then I can complete the sign up.\n\nChannel 0: Okay. Awesome. Thank you.\n\nChannel 1: Awesome. Thank you very much. Let your consultant know if you need to pause the recording, or please wait until the end of the recording to ask questions. You are entering a contract with Globe Air Energy as your energy retailer. An energy fact sheet or basic plan information document with key details about your plan is available on request.\n\nWe will send you a welcome pack either by post or email confirming the terms and conditions, including the rates and fees of your energy plan. You have a ten business day cooling off period, which starts from the time you receive it. You can exercise your cooling off rights by phone, post, or email. The rates, fees, and structure of your tariffs can vary over time. You will always be notified in writing prior to any changes.\n\nCorrespondence including bills, notifications, information about assistance you are entitled to if you anticipate or are facing payment difficulties, reminders, and disconnection warnings will be sent to you via email or SMS. You must tell us if your contact details change. We will use the information you have provided to verify your identification and credit check prior to supplying energy. If you have provided your concession card details, Glowbird is seeking your consent to use your concession card information with the Department of Human Services to validate your eligibility for as long as Globet is your energy retailer. You can revoke consent at any time by contacting us.\n\nYou must tell us if your eligibility changes. Please let your representative know if you understand and consent.\n\nChannel 0: Yes.\n\nChannel 1: Awesome. Yeah. So that's that's the sign up process completed. Unless you had a oh, sorry. We sorry.\n\nI need to let you know that we will send you communication via email or SMS regarding your application's outcome. And, yeah, if you have any other questions or concerns, I'll I'll submit this sign up process.\n\nChannel 0: Okay. Awesome. Thank you.\n\nChannel 1: Lovely. Just quickly, before I let go, I just got a little bit of a pop up on our major account. Oh, what? If you just give me a second, could I put you on hold just to ask ask what this pop up's about? I I am a\n\nChannel 0: Yeah.\n\nChannel 1: little\n\nChannel 0: Sure.\n\nChannel 1: bit new. Alright. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: No problem. Alright.\n\nChannel 1: Hi. I'm back. Thank you very much for your patience.\n\nChannel 0: No. All good.\n\nChannel 1: I I I don't know really how to say this, but, unfortunately, the the application, which immediately popped up on our major account, said that it it it failed. This can usually be because we can't onboard so many customers all at the same time. But yeah. And really, unfortunately, I don't think we can actually service you, and I'm I'm really, really sorry. I feel really, really bad.\n\nBut, yeah, you'd probably have to find another retailer to to get your energy up for tomorrow. But\n\nChannel 0: Oh,\n\nChannel 1: no. Yeah.\n\nChannel 0: weird.\n\nChannel 1: I'm I know it is so weird, and I'm I'm so very sorry. You were absolutely lovely to talk to and and and and I'm so joyous through this process, and I'm really just this is just not how I was expecting this to finish.\n\nChannel 0: No. All good.\n\nChannel 1: But\n\nChannel 0: What's it showing?\n\nChannel 1: it just says, like, application failed. Like, we yeah. It it is usually just because, as I'm sure you already know, we are a small company, and we just don't really have as much, like, ability to onboard as many people so quickly. And, like, we've we've been trying to be pretty competitive with our rates, and so we just had have a have a lot of customers coming in all at the same time. And, yeah, apparently, it just sometimes denies people because we've got too many coming in, which is really seemingly a flaw in the system, but I'm I'm very, very terribly sorry.\n\nIt was you're an absolute joy to to do do this process with and very easy to communicate with. And this is we got through the whole thing, and it just said no.\n\nChannel 0: Oh, weird. Okay. No problem. Is there any way to kind of check or queue or not sure?\n\nChannel 1: No. Unfortunately, I don't I don't think there is. I just I did just ask, and they've just basically told me that I need to let you know that that the application did fail, and there's nothing that we can really do at this stage. I'm not sure if if it would be better if you signed up with us in a couple of months when it's maybe a bit quieter, and maybe that would work. But I don't I don't actually know.\n\nI need to to double check that. But yeah. I'm I'm really sorry. There's nothing I could do at this stage.\n\nChannel 0: Okay. Look. All good. I'll I'll see what I can do.\n\nChannel 1: Yeah. I mean yeah. And I don't know why it would it it yeah. I don't know why. I'm sorry.\n\nChannel 0: No. All good. Appreciate your help.\n\nChannel 1: Yeah. Sorry sorry that you have to go through that whole process just for it to fail on the end.\n\nChannel 0: No.\n\nChannel 1: Please.\n\nChannel 0: Good.\n\nChannel 1: Yeah. I I am terribly sorry. But do do have a a lovely day, and hopefully, you can you can find some another retailer that's that'll able to get get you on board for tomorrow.\n\nChannel 0: Yeah. Sounds good. I'll have a look. Thank you.\n\nChannel 1: Alright. I apologize. Thank\n\nChannel 0: No\n\nChannel 1: you\n\nChannel 0: problem.\n\nChannel 1: very much.\n\nChannel 0: Thanks, man.\n\nChannel 1: Bye.\n\nChannel 0: No worries. Bye.\n\nChannel 1: Based on the team member who's","paragraphs":[{"sentences":[{"text":"Welcome to Globet Energy, where our call center is proudly based in Melbourne, Australia.","start":2.48,"end":7.8599997,"sentiment":"positive","sentiment_score":0.4523288224424635},{"text":"For electrical or gas related technical issues, including supply faults, outages, or life support related situations, press 9.","start":8.4,"end":17.455,"sentiment":"neutral","sentiment_score":0.11376044526696205},{"text":"To pay your bill, press 1.","start":19.595,"end":21.455,"sentiment":"neutral","sentiment_score":0.07331666784981887},{"text":"To join Glowbird or if you're moving house, press 2.","start":21.515,"end":25.134998,"sentiment":"neutral","sentiment_score":0.08208400085568428},{"text":"For all other in Please note that our calls are recorded for quality, compliance, and coaching 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with tomorrow.","start":1770.76,"end":1771.64,"sentiment":"neutral","sentiment_score":0.09450375785430272},{"text":"Yeah.","start":1771.64,"end":1772.14,"sentiment":"neutral","sentiment_score":0.08151233196258545}],"sentiment":"neutral","sentiment_score":0.0912559013813734,"channel":0,"num_words":4,"start":1770.76,"end":1772.14},{"sentences":[{"text":"Yeah.","start":1772.2001,"end":1772.52,"sentiment":"neutral","sentiment_score":0.17918270826339722},{"text":"Awesome.","start":1772.52,"end":1773.0,"sentiment":"positive","sentiment_score":0.4236453175544739},{"text":"Lovely.","start":1773.0,"end":1773.375,"sentiment":"positive","sentiment_score":0.3881680965423584},{"text":"Yep.","start":1774.175,"end":1774.495,"sentiment":"neutral","sentiment_score":0.10184269398450851},{"text":"Moving or reconnection can incur a fee, which I've already 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the glow save plan.","start":1817.8,"end":1821.72,"sentiment":"neutral","sentiment_score":0.04783420718740672},{"text":"That's correct?","start":1821.72,"end":1822.46,"sentiment":"neutral","sentiment_score":0.06614046543836594}],"sentiment":"neutral","sentiment_score":0.07088850173370345,"channel":1,"num_words":46,"start":1802.4349,"end":1822.46},{"sentences":[{"text":"Yep.","start":1823.04,"end":1823.54,"sentiment":"neutral","sentiment_score":0.04657205194234848}],"sentiment":"neutral","sentiment_score":0.04657205194234848,"channel":0,"num_words":1,"start":1823.04,"end":1823.54},{"sentences":[{"text":"And then your name was Daniel Andree, spelled d a n I e l a n d r e e.","start":1823.88,"end":1830.855,"sentiment":"neutral","sentiment_score":0.02490069381892681},{"text":"Sorry.","start":1830.855,"end":1831.015,"sentiment":"neutral","sentiment_score":-0.04758685082197189},{"text":"I should have spaced it out, but 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I know it is so weird, and I'm I'm so very sorry.","start":2158.6099,"end":2161.635,"sentiment":"neutral","sentiment_score":-0.2679599110896771},{"text":"You were absolutely lovely to talk to and and and and I'm so joyous through this process, and I'm really just this is just not how I was expecting this to finish.","start":2161.635,"end":2170.135,"sentiment":"neutral","sentiment_score":0.09393449360504746}],"sentiment":"neutral","sentiment_score":-0.010612778862317403,"channel":1,"num_words":45,"start":2158.6099,"end":2170.135},{"sentences":[{"text":"No.","start":2171.2449,"end":2171.485,"sentiment":"neutral","sentiment_score":-0.12311595678329468},{"text":"All 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yeah.","start":2176.2,"end":2178.2,"sentiment":"neutral","sentiment_score":-0.1457737311720848},{"text":"It it is usually just because, as I'm sure you already know, we are a small company, and we just don't really have as much, like, ability to onboard as many people so quickly.","start":2178.2,"end":2188.265,"sentiment":"neutral","sentiment_score":-0.12170480553279905},{"text":"And, like, we've we've been trying to be pretty competitive with our rates, and so we just had have a have a lot of customers coming in all at the same time.","start":2188.4849,"end":2195.925,"sentiment":"neutral","sentiment_score":-0.09848288097418845},{"text":"And, yeah, apparently, it just sometimes denies people because we've got too many coming in, which is really seemingly a flaw in the system, but I'm I'm very, very terribly sorry.","start":2195.925,"end":2207.3398,"sentiment":"neutral","sentiment_score":-0.3056167157426957}],"sentiment":"neutral","sentiment_score":-0.1721347070316661,"channel":1,"num_words":106,"start":2173.64,"end":2207.3398},{"sentences":[{"text":"It was you're an absolute joy to to do do this process with and very easy to communicate with.","start":2207.5598,"end":2214.2,"sentiment":"positive","sentiment_score":0.4762482650970158},{"text":"And this is we got through the whole thing, and it just said no.","start":2214.2,"end":2217.295,"sentiment":"neutral","sentiment_score":-0.22878872603178024}],"sentiment":"neutral","sentiment_score":0.1771416627999508,"channel":1,"num_words":33,"start":2207.5598,"end":2217.295},{"sentences":[{"text":"Oh, weird.","start":2217.8298,"end":2218.5698,"sentiment":"neutral","sentiment_score":-0.10073715820908546},{"text":"Okay.","start":2218.63,"end":2219.1099,"sentiment":"neutral","sentiment_score":-0.037581201642751694},{"text":"No 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signed up with us in a couple of months when it's maybe a bit quieter, and maybe that would work.","start":2235.8098,"end":2242.5251,"sentiment":"neutral","sentiment_score":-0.18870033467969588},{"text":"But I don't I don't actually know.","start":2242.5251,"end":2245.985,"sentiment":"neutral","sentiment_score":-0.18796225105013167}],"sentiment":"neutral","sentiment_score":-0.23445350757564407,"channel":1,"num_words":83,"start":2224.075,"end":2245.985},{"sentences":[{"text":"I need to to double check that.","start":2246.2852,"end":2248.3052,"sentiment":"neutral","sentiment_score":-0.18727706372737885},{"text":"But yeah.","start":2249.725,"end":2250.945,"sentiment":"neutral","sentiment_score":-0.13086875528097153},{"text":"I'm I'm really sorry.","start":2251.8052,"end":2252.925,"sentiment":"neutral","sentiment_score":-0.2002192996442318},{"text":"There's nothing I could do at this 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help.","start":2270.3098,"end":2271.45,"sentiment":"positive","sentiment_score":0.5266992847124735}],"sentiment":"neutral","sentiment_score":0.2920973797639211,"channel":0,"num_words":6,"start":2269.43,"end":2271.45},{"sentences":[{"text":"Yeah.","start":2271.985,"end":2272.305,"sentiment":"neutral","sentiment_score":-0.00428689643740654},{"text":"Sorry sorry that you have to go through that whole process just for it to fail on the 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I am terribly sorry.","start":2278.225,"end":2279.7651,"sentiment":"neutral","sentiment_score":-0.02529296725988388},{"text":"But do do have a a lovely day, and hopefully, you can you can find some another retailer that's that'll able to get get you on board for tomorrow.","start":2280.865,"end":2288.95,"sentiment":"positive","sentiment_score":0.5048496132266933}],"sentiment":"positive","sentiment_score":0.41984618710620064,"channel":1,"num_words":35,"start":2277.105,"end":2288.95},{"sentences":[{"text":"Yeah.","start":2289.405,"end":2289.725,"sentiment":"positive","sentiment_score":0.5015108585357666},{"text":"Sounds good.","start":2289.725,"end":2290.125,"sentiment":"positive","sentiment_score":0.7138824462890625},{"text":"I'll have a look.","start":2290.125,"end":2290.7651,"sentiment":"positive","sentiment_score":0.4988647773861885},{"text":"Thank you.","start":2290.7651,"end":2291.5051,"sentiment":"positive","sentiment_score":0.5724321901798248}],"sentiment":"positive","sentiment_score":0.5632888045575883,"channel":0,"num_words":9,"start":2289.405,"end":2291.5051},{"sentences":[{"text":"Alright.","start":2291.25,"end":2291.65,"sentiment":"neutral","sentiment_score":0.14192995429039},{"text":"I apologize.","start":2291.65,"end":2292.31,"sentiment":"neutral","sentiment_score":-0.0354553684592247},{"text":"Thank","start":2292.45,"end":2292.61,"sentiment":"neutral","sentiment_score":0.3232764005661011}],"sentiment":"neutral","sentiment_score":0.09857390448451042,"channel":1,"num_words":4,"start":2291.25,"end":2292.61},{"sentences":[{"text":"No","start":2292.539,"end":2292.699,"sentiment":"neutral","sentiment_score":0.3302648961544037}],"sentiment":"neutral","sentiment_score":0.3302648961544037,"channel":0,"num_words":1,"start":2292.539,"end":2292.699},{"sentences":[{"text":"you","start":2292.61,"end":2292.77,"sentiment":"neutral","sentiment_score":0.3073219656944275}],"sentiment":"neutral","sentiment_score":0.3073219656944275,"channel":1,"num_words":1,"start":2292.61,"end":2292.77},{"sentences":[{"text":"problem.","start":2292.699,"end":2293.179,"sentiment":"neutral","sentiment_score":0.3290431797504425}],"sentiment":"neutral","sentiment_score":0.3290431797504425,"channel":0,"num_words":1,"start":2292.699,"end":2293.179},{"sentences":[{"text":"very 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worries.","start":2293.899,"end":2294.539,"sentiment":"neutral","sentiment_score":0.18707475811243057},{"text":"Bye.","start":2294.539,"end":2295.039,"sentiment":"neutral","sentiment_score":0.14250271022319794}],"sentiment":"neutral","sentiment_score":0.17221740881601968,"channel":0,"num_words":3,"start":2293.899,"end":2295.039},{"sentences":[{"text":"Based on the team member who's","start":2295.73,"end":2297.304,"sentiment":"neutral","sentiment_score":0.08792388315002124}],"sentiment":"neutral","sentiment_score":0.08792388315002124,"channel":1,"num_words":6,"start":2295.73,"end":2297.304}]},"summary":{"result":"success","short":"The automated system reminds customers of their queue positions and offers assistance, including setting up email addresses and signing up for new services. Glowbird is offered, and customers are instructed to call back when they reach the front of the queue. The agent provides information about electricity and gas rates, billing processes, and a move in fee for Victoria and Australia. Customers are instructed to fill out forms and provide personal information before signing up for gas. Representatives provide details on terms and conditions and offer options for energy retailers."},"intents":{"segments":[{"text":"Welcome to Globet Energy, where our call center is proudly based in Melbourne, Australia. For electrical or gas related technical issues, including supply faults, outages, or life support related situations, press 9. To pay your bill, press 1. To join Glowbird or if you're moving house, press 2. For all other in Please note that our calls are recorded for quality, compliance, and coaching purposes.","start_word":1,"end_word":65,"intents":[{"intent":"Offer call options","confidence_score":0.015378509}]},{"text":"Want us to call you back when you reach the front of the queue?","start_word":390,"end_word":403,"intents":[{"intent":"Call back","confidence_score":0.122925006}]},{"text":"I need to connect electricity to my property. Absolutely.","start_word":897,"end_word":905,"intents":[{"intent":"Help with electricity connection","confidence_score":0.0037733698}]},{"text":"If, yeah, if if you do want gas, it is saying that I need either an MRIN number or Yeah.","start_word":1139,"end_word":1158,"intents":[{"intent":"Request gas sign up","confidence_score":0.006740811}]},{"text":"I think that's the is that the lowest per day charge? And yeah.","start_word":1341,"end_word":1353,"intents":[{"intent":"Provide pricing","confidence_score":0.039169952}]},{"text":"If if we wanna go through the online sign up process with me now, which I'm assuming you do, I need to to read out all of the all of this, like, information and, like, rates and all that.","start_word":1366,"end_word":1404,"intents":[{"intent":"Provide information","confidence_score":0.041106448},{"intent":"Provide information","confidence_score":0.18263271}]},{"text":"So for the GlowSafe plan, before discount, including GST, which is for all of these, your daily charge would be $0.913 a day, and your anytime usage for the first 15 kilowatt hours a day is $0.2409 per kilowatt hour. And then your Mhmm. anytime usage balance is $0.2805 per kilowatt hour. Okay.","start_word":1406,"end_word":1458,"intents":[{"intent":"Explain plan pricing and use","confidence_score":0.0000026751643}]},{"text":"And as you have a smart meter, and this is just for electricity, your your meter like, your bills will be accurate every twenty eight days.","start_word":1749,"end_word":1774,"intents":[{"intent":"Obtain billing information","confidence_score":0.00022140911}]},{"text":"No I'm problem. just gonna, yeah, I'm just gonna copy it. I'm not gonna have you go through the whole whole hassle. I'm just gonna I'll just read it No. back You're out to all you. good.","start_word":2296,"end_word":2332,"intents":[{"intent":"Request assistance","confidence_score":0.057070006}]},{"text":"The only thing is if we do today, it incurs a same day charge, and the process isn't guaranteed as to whether or not it will actually complete today, we will, of course, do our absolute best to make sure that it does happen. But it's it's not a it's not a guarantee that I can make. All good.","start_word":2473,"end_word":2531,"intents":[{"intent":"Confirm availability and details of charges","confidence_score":0.00016449211}]},{"text":"And someone will confirm the meter number. So Yes.","start_word":2748,"end_word":2756,"intents":[{"intent":"Confirm meter number","confidence_score":0.3853684}]},{"text":"If you'd so it's getting me to just reconfirm all of the the addresses. So if give me the street number and name first. Yeah. Sure.","start_word":2764,"end_word":2789,"intents":[{"intent":"Confirm address","confidence_score":0.6535021},{"intent":"Provide street number","confidence_score":0.28824085}]},{"text":"And then the the suburb was Keesborough, which is K K E Y S B O mhmm. R O U G H. D O R O U G H. Yep.","start_word":2919,"end_word":2948,"intents":[{"intent":"Provide suburb information","confidence_score":0.0033584912}]},{"text":"So It means you guys are doing double check. yeah.","start_word":2993,"end_word":3002,"intents":[{"intent":"Check site","confidence_score":0.000011193768}]},{"text":"Before reconnection, make sure all of your your main switches are switched off before we engage the reenergization. So if you're actually, yeah, you're not even in the country, so I can't really advise this. But I'm hoping that all of your mains have been turned off for the reenergization process I think so.","start_word":3008,"end_word":3061,"intents":[{"intent":"Confirm turn off switch","confidence_score":0.00011559879},{"intent":"Reconnect","confidence_score":0.17906201},{"intent":"Reconnect","confidence_score":0.045627907}]},{"text":"Reenergizations can occur at any time during that day. So consider selecting a day before, either one day earlier just to ensure that the property has power. Obviously, you didn't seem too bothered by it being tomorrow, but if you do desperately need it for tomorrow, then today would probably be better, but then that would have that same day fee. Okay. Yeah. No.","start_word":3140,"end_word":3203,"intents":[{"intent":"Offer services","confidence_score":0.0000072401936},{"intent":"Confirm property power","confidence_score":0.112295315}]},{"text":"Moving or reconnection can incur a fee, which I've already mentioned. Connection charges still apply, as I've already mentioned, apply if failed reenterization attempts caused by either accessibility issues or you fail to turn off your or your main power switches as requested. Yeah.","start_word":3219,"end_word":3262,"intents":[{"intent":"Understand fee","confidence_score":0.0026152185}]},{"text":"Nope. Awesome.","start_word":3292,"end_word":3293,"intents":[{"intent":"Confirm concession cards","confidence_score":0.16579273}]},{"text":"So for what we're signing you up for today was electricity under the glow save plan. That's correct?","start_word":3321,"end_word":3338,"intents":[{"intent":"Sign up","confidence_score":0.0012393633},{"intent":"Provide sign-up","confidence_score":0.01681877}]},{"text":"And then your name was Daniel Andree, spelled d a n I e l a n d r e e. Sorry.","start_word":3340,"end_word":3360,"intents":[{"intent":"Provide information","confidence_score":0.09949227},{"intent":"Provide information","confidence_score":0.06734102},{"intent":"Provide information","confidence_score":0.059932955},{"intent":"Pass information","confidence_score":0.000055124805}]},{"text":"And then your phone number was 0424724429. That's the one.","start_word":3379,"end_word":3388,"intents":[{"intent":"Provide contact information","confidence_score":0.07384048}]},{"text":"If if that's right. Is that right? Yeah.","start_word":3475,"end_word":3482,"intents":[{"intent":"Confirm tenancy","confidence_score":0.00001550991}]},{"text":"So I need to play a attempt of serve a terms and conditions, like prerecorded message. Yep. And if you agree to all the terms within that message, just verbally said that you consent at the end of it, and then I can complete the sign up. Okay.","start_word":3495,"end_word":3542,"intents":[{"intent":"Provide term and conditions","confidence_score":0.000381737}]},{"text":"And if you agree to all the terms within that message, just verbally said that you consent at the end of it, and then I can complete the sign up. Okay.","start_word":3512,"end_word":3542,"intents":[{"intent":"Provide consent","confidence_score":0.0037558123}]},{"text":"You are entering a contract with Globe Air Energy as your energy retailer. An energy fact sheet or basic plan information document with key details about your plan is available on request. We will send you a welcome pack either by post or email confirming the terms and conditions, including the rates and fees of your energy plan.","start_word":3574,"end_word":3631,"intents":[{"intent":"Confirm contract","confidence_score":0.06936214},{"intent":"Provide company information","confidence_score":0.0005335456}]},{"text":"You have a ten business day cooling off period, which starts from the time you receive it. You can exercise your cooling off rights by phone, post, or email. The rates, fees, and structure of your tariffs can vary over time.","start_word":3633,"end_word":3673,"intents":[{"intent":"Update cooling off information","confidence_score":0.0036171444}]},{"text":"You were absolutely lovely to talk to and and and and I'm so joyous through this process, and I'm really just this is just not how I was expecting this to finish. No.","start_word":4048,"end_word":4080,"intents":[{"intent":"Communicate frustration","confidence_score":0.01409381}]}]},"sentiments":{"segments":[{"text":"Welcome to Globet Energy, where our call center is proudly based in Melbourne, Australia.","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.4574174880981446},{"text":"For electrical or gas related technical issues, including supply faults, outages, or life support related situations, press 9. To pay your bill, press 1. To join Glowbird or if you're moving house, press 2. For all other in Please note that our calls are recorded for quality, compliance, and coaching purposes. You are the sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You have a sixty fifth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au?","start_word":14,"end_word":176,"sentiment":"neutral","sentiment_score":0.11785335093736649},{"text":"We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual.","start_word":177,"end_word":194,"sentiment":"negative","sentiment_score":-0.5058826208114624},{"text":"We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back Lay when you reach the front of the queue? Press 1 down. now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au?","start_word":195,"end_word":348,"sentiment":"neutral","sentiment_score":0.057800598442554474},{"text":"We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual.","start_word":349,"end_word":366,"sentiment":"negative","sentiment_score":-0.4291323721408844},{"text":"We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue, press 1 now. Did you know you can email your inquiry to cs@globeairenergy.com.au?","start_word":367,"end_word":518,"sentiment":"neutral","sentiment_score":0.0823514387011528},{"text":"We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual.","start_word":519,"end_word":536,"sentiment":"negative","sentiment_score":-0.44866520166397095},{"text":"We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. You're old. Good. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up. Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. Did you know you can email your inquiry to cs@globalenergy.com.au? We're currently experiencing higher than normal call volumes, so you may have a longer wait time than usual. We apologize for the inconvenience, and we'll answer your inquiry as soon as possible. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now. You are the sixty fourth caller in the queue. Want us to call you back when you reach the front of the queue? Press 1 now.","start_word":537,"end_word":775,"sentiment":"neutral","sentiment_score":0.007458248456977074},{"text":"If you're thinking of joining Glowbird, having a recent bill and your ID handy will help to speed things up.","start_word":776,"end_word":795,"sentiment":"positive","sentiment_score":0.3406825363636017},{"text":"Moving property. You can finalize your current address and sign up the new one via my account. You can sign in on our website or via the Global Energy app. You are the next caller in the queue. Want us to call you back when you've reached the front of the queue? Press 1 now. This is the next pull up. Did you know you can email your inquiry to cs@globeairenergy.com.au? Hello? This is Hi. How are you? Go ahead. Go ahead. I'm not too bad. How are you? Yeah. Not too bad, dude. I'm, well, hoping you can help out. I need to connect electricity to my property. Absolutely. Are you so you're just transferring from a new provider, or is this a new address? It's technically I I live in The US. I moved away from Australia three years ago, so it's a rental property I have there, and the tenants have just moved out. Mhmm. Okay. So you're you're switching over. You're oh, Yeah. sorry. I guess Wait. so. Okay. So was that electricity or gas or both? Both, but I don't have the meter number for gas. Okay. Well, hopefully, we should just be able to do it with the address unless it says otherwise. But I didn't just let you know that the call is being recorded for quality and training purposes. And yeah. And so you're have you been a customer of Gobert at any point? No. I haven't. No. Yes. Okay. So you're a new customer? Yeah. If you'd be able to give me the address, I can see if we can service it and what to what to do. Yeah. No problem. The address is Number 6 Merrimack, which is M E R R I M A C K, and then Crescent in M Kaysborough. E C K. Oh, M A Sorry. M A C K? M A C K at the end. Yes. Sorry. And you said Crescent? Yep. Kewsborough, Victoria 317 Sorry. 8 16 oh, seven three? 3? Yeah. That's Yes.","start_word":796,"end_word":1136,"sentiment":"neutral","sentiment_score":0.03306460493896976},{"text":"1. Awesome.","start_word":1137,"end_word":1138,"sentiment":"positive","sentiment_score":0.35863232612609863},{"text":"If, yeah, if if you do want gas, it is saying that I need either an MRIN number or Yeah. a gas serial number. Yep. Would it would it take you a minute to to get all of that, or do you know where to go with that? I'm I'm I'm physically not in the country. I can we Okay. can we proceed and add that add that on later? Yeah. So I can I can sign you up for electricity now, and then what we can do is I can write a little note saying that you wanna sign up for gas? And then once you're back in the country, we can or once you are able to get the able to get the, like, information, we can absolutely sign you up for gas. Yeah.","start_word":1139,"end_word":1274,"sentiment":"neutral","sentiment_score":0.08216671645641327},{"text":"No problem. I should have the number probably later on today. There's someone arranging, like, staging photos and cleaning the properties for sale, so all good. Awesome. Cool. Thanks.","start_word":1275,"end_word":1303,"sentiment":"positive","sentiment_score":0.5165985226631165},{"text":"Yeah. I'm just yeah. Did you have any any plans that you were you were looking at? I think Oh, and Glow do you Save glow save both is probably are the fine? best. Yeah. Because Okay. I think that's the is that the lowest per day charge? And yeah. Lowest per day lowest daily charge. So Save. if we are yeah. If if we wanna go through the online sign up process with me now, which I'm assuming you do, I need to to read out all of the all of this, like, information and, like, rates and all that. So for the GlowSafe plan, before discount, including GST, which is for all of these, your daily charge would be $0.913 a day, and your anytime usage for the first 15 kilowatt hours a day is $0.2409 per kilowatt hour. And then your Mhmm. anytime usage balance is $0.2805 per kilowatt hour.","start_word":1304,"end_word":1456,"sentiment":"neutral","sentiment_score":0.11101713937287236},{"text":"Okay. Cool.","start_word":1457,"end_word":1458,"sentiment":"positive","sentiment_score":0.382172167301178},{"text":"And then so for compliance reasons, I need to mention how this plan compares to a reference price. The reference price is $1,579 a year. It is calculated on an average residential premises usage of 4,000 kilowatt hours a year in the United Energy Distributor zone as set by the regulator. Before Okay. any benefit, this plan would cost $1,207 a year based on that theoretical average premises usage. That is already 18% lower than the reference price or a further 2% lower with the 2% pay on time conditional discount or a further 1% lower with the 1% direct debit conditional discount or a further 2% lower with the 2% dual fuel conditional discount. The dual fuel conditional discount is if you have power and sorry. Electricity and gas, which currently I'm I'm signing off only for electricity. And then once we can get that MRI number, we'll get you that gas, and then you will have that 2% dual fuel discount as well. Okay.","start_word":1459,"end_word":1624,"sentiment":"neutral","sentiment_score":0.059893738478422165},{"text":"Awesome. Thank you.","start_word":1625,"end_word":1627,"sentiment":"positive","sentiment_score":0.5093451738357544},{"text":"So with all applicable discounts, the lowest possible cost is $1,232 a year based on that theoretical average premises usage, and that is 22% lower than that reference price. Your cost will obviously differ depending on your energy usage. This is just a guide. So, yeah, if you as you said, if you're you're out of it or you don't use nearly as much, you will you will not have even close to that that kind of a bill, and Yeah. that is already discounted significantly. Gotcha.","start_word":1628,"end_word":1714,"sentiment":"neutral","sentiment_score":0.026571055874228477},{"text":"Awesome. Thank you.","start_word":1715,"end_word":1717,"sentiment":"positive","sentiment_score":0.5212371945381165},{"text":"Yep. So I do need to advise the discounts based off your usage and supply, not not anything outside of that. Your billing cycle will be every twenty eight days.","start_word":1718,"end_word":1747,"sentiment":"neutral","sentiment_score":-0.01186025608330965},{"text":"And as you have a smart meter, and this is just for electricity, your your meter like, your bills will be accurate every twenty eight days.","start_word":1748,"end_word":1773,"sentiment":"positive","sentiment_score":0.3869860470294952},{"text":"There will be no estimates or anything. But for gas, because gas meters are all basic, when you do sign up for gas, I'm just gonna let you know that your your meter will be read within Victoria every two months by the distributor, which means with that month break, you would still receive a bill, but that would be an estimate. And then we will amend that once we get the actual read from the distributor. But that is Okay. for gas, and we're we're not currently signing you up for that just yet.","start_word":1774,"end_word":1868,"sentiment":"neutral","sentiment_score":0.1697419136762619},{"text":"Awesome. Thank you.","start_word":1869,"end_word":1871,"sentiment":"positive","sentiment_score":0.6720943450927734},{"text":"So I'll I'll fill in some some details. I I need some details from you. So just title, first, and last name. Yeah. Sure. So I guess mister and then Daniel, which is d a n I e l, and then Mhmm. Andre, which is a n d r e e. A n d r e e? Yes. Sorry. No. No.","start_word":1872,"end_word":1932,"sentiment":"neutral","sentiment_score":0.06072722747921944},{"text":"No. I I've I am not as fast at typing as I'd like to bore you.","start_word":1933,"end_word":1948,"sentiment":"negative","sentiment_score":-0.4817696511745453},{"text":"I am. Sorry. No. No. No. No. No. Not at all your fault. And so the your phone number? Yes. Can you do an international one or need Australian? I actually don't know if we can do international ones. I've never I've never had that pop up before. I could always try putting it in, and if it says can't, then we can't. But We'll just do Australian. okay.","start_word":1949,"end_word":2017,"sentiment":"neutral","sentiment_score":-0.13833588361740112},{"text":"That's cool.","start_word":2018,"end_word":2019,"sentiment":"positive","sentiment_score":0.35722360014915466},{"text":"So Alright. 0424 Mhmm. 724 Yep. 429. Awesome. Thank And your your date of birth? you. Date of birth birth is 12/31/1992. The end of the year. Yeah. Exactly. Alright. And then an email address? Yeah. Sure. Email address is just daniel, so daniel,andthenan@symbol,andthenAndreagain, which is a n d r e e, and then dot co. Mhmm. Mhmm. Dot code. Lovely. Yep. Why are you telling me that that doesn't match? It does match. Sorry. I've gotta I've gotta re put it in, and it doesn't like it when I copy and paste it. Do you have to go through the same sign up form I do It's probably very Or similar. similar? It's Yeah. probably very Yeah. similar. It doesn't Yeah. it didn't let me copy and paste when I was doing it. I'd the reason that I called through is I need to get this, hopefully, connected ASAP rather than it being, Mhmm. like, you know, a few days out. Yeah. Of course. And, yeah, would you be able to give me one of the following forms of, like, ID, like a driver's license, Medicare, or passport number? Yeah. We can do passport if you want. Yeah. Sure. Cool. Let What me know when country you're was ready. that issued in? Yeah. Or Australia. just what country? K. Lovely. Passport number? Yeah. No problem. It's PForPapaBForBravo, Mhmm. 5806059. Five eight zero 6059. Yep. And then the expiry date? Expiry is 08/2032. 08/2032. Yep. Yep. So the eighth of the tenth, the '2. Yes. Is that right?","start_word":2020,"end_word":2277,"sentiment":"neutral","sentiment_score":-0.015595667316874331},{"text":"Thank you.","start_word":2278,"end_word":2279,"sentiment":"positive","sentiment_score":0.3483107089996338},{"text":"Yeah. Yeah. Yeah. 8. Lovely. And then your I need to reverify your phone number again. No I'm problem. just gonna, yeah, I'm just gonna copy it. I'm not gonna have you go through the whole whole hassle. I'm just gonna I'll just read it No. back You're out to all you. good. 0424724429. Yes.","start_word":2280,"end_word":2334,"sentiment":"neutral","sentiment_score":0.09244661033153534},{"text":"That's the one. Thank you.","start_word":2335,"end_word":2339,"sentiment":"positive","sentiment_score":0.6196549534797668},{"text":"And, actually, before I do that, I've just kinda forgotten that I need to double check everything. So Daniel the first name Daniel is spelled d a n I e l, Surname Andre, a n d r e e. Yep. Your email address is daniel@andree.co. Yes. And then your passport number was PB5806059. Yes. That's correct.","start_word":2340,"end_word":2395,"sentiment":"neutral","sentiment_score":0.014675265178084372},{"text":"Awesome. Awesome. Thank you.","start_word":2396,"end_word":2399,"sentiment":"positive","sentiment_score":0.6136210560798645},{"text":"Okay. And so and so was electricity you said electricity was disconnected at the the household or the the address? Yeah. I I think that it is. There were tenants in there. They moved out a few days Okay. ago, and I think it's been disconnected. Sure. So what's what day did you want that for? Like, if you were gonna get it reconnected? What's what's the soonest? Well, we can do today. The only thing is if we do today, it incurs a same day charge, and the process isn't guaranteed as to whether or not it will actually complete today, we will, of course, do our absolute best to make sure that it does happen. But it's it's not a it's not a guarantee that I can make. All good. But if you wanted to do today, we can do that. If tomorrow, the fee is significantly lower and, yeah, it's it yeah. It's not the same day, and it is guaranteed unless Let's proceed there on is tomorrow. no access tomorrow. Lovely. So I've gotta let you know that for a move in fee for Victoria it is Victoria. Right? I'm not forgetting Yes. the It is. address. No. No. It is fake. Alright. Okay. Awesome. So, yeah, for for Victoria, for tomorrow, your your charge would be $15 for an electricity move in. There is also a gas, but we're not doing gas. So I I'm not gonna tell you. But that is per attempt including GST.","start_word":2400,"end_word":2650,"sentiment":"neutral","sentiment_score":-0.015053478069603443},{"text":"You do have a smart meter, so there shouldn't really be any problem in terms of switching it on.","start_word":2651,"end_word":2669,"sentiment":"positive","sentiment_score":0.5265016555786133},{"text":"It's just, yeah, if you for basic meters, they do need to physically come down before the process can be completed. So for, like, your gas meter, that that would need to happen. And there's if there's no accessibility, there is a potential that it fails, and then they need to do it again, and then there would be that fee again. But we are doing it on the electricity right now. Okay. Yep. No. That sounds good. And someone will confirm the meter number. So Yes. all good on Of course. there. Yeah. If you'd so it's getting me to just reconfirm all of the the addresses. So if give me the street number and name first. Yeah. Sure. So it's Number 6 And Then Merrimack Mhmm. Crescent In Kaysborough Vic 3173. Think it'll even show up as Lot 91 for you or something like that. I'm not sure if you see that on your side. I think I did have that pop up, but this Yeah. is like a manual type inside. This is this is a lot slower Gotcha. of a process for me. So you said 66 Merrymack, and which is M E R R Y M Gotcha. ACK? MERRIIForIndia at R the end? RI. Yes. And then M Yeah. ACK. Yes. Sorry. That's right. No. No. No. That's that's my bad. I I should've remembered. So, yeah, street I'm sure number you do and this too many times a day. All good. thank you. And then the the suburb was Keesborough, which is K K E Y S B O mhmm. R O U G H. D O R O U G H. Yep. And then it was Victoria. Yes. Postcode what was the postcode? Yeah. Of course. 3173. 3173. I really should have written this down, and then I wouldn't have to ask you all this again. I do apologize.","start_word":2670,"end_word":2985,"sentiment":"neutral","sentiment_score":0.0202441580145608},{"text":"You're all good. I guess it's good.","start_word":2986,"end_word":2992,"sentiment":"positive","sentiment_score":0.572267472743988},{"text":"So It means you guys are doing double check. yeah. It is. So important information. Before reconnection, make sure all of your your main switches are switched off before we engage the reenergization. So if you're actually, yeah, you're not even in the country, so I can't really advise this. But I'm hoping that all of your mains have been turned off for the reenergization process I think so. Yep. tomorrow. Yeah. Because if if they aren't turned off, there is a potential that it fails, and you might have to go through the sign up or not the sign up process, but the, like, the switch on process again, so there would be that $15 again if it fails. Okay. And, yeah, we'd need to do that again, but probably don't reattempt it until you can get someone there to switch off domains. Got it. Yeah. Reenergizations can occur at any time during that day. So consider selecting a day before, either one day earlier just to ensure that the property has power. Obviously, you didn't seem too bothered by it being tomorrow, but if you do desperately need it for tomorrow, then today would probably be better, but then that would have that same day fee. Okay. Yeah. No. All good. No? Happy All to good. go with tomorrow. Yeah. Yeah.","start_word":2993,"end_word":3215,"sentiment":"neutral","sentiment_score":-0.052905093878507614},{"text":"Awesome. Lovely.","start_word":3216,"end_word":3217,"sentiment":"positive","sentiment_score":0.40590670704841614},{"text":"Yep. Moving or reconnection can incur a fee, which I've already mentioned. Connection charges still apply, as I've already mentioned, apply if failed reenterization attempts caused by either accessibility issues or you fail to turn off your or your main power switches as requested. Yeah. Which I which I have mentioned. I didn't ask if there is life support on the property. There's not. No life support. And do you have any concession cards? Nope. Awesome. So for a move in, I've done all that. So, yeah, now I just need to to double check some some details for, like, a third time. So for what we're signing you up for today was electricity under the glow save plan. That's correct? Yep. And then your name was Daniel Andree, spelled d a n I e l a n d r e e. Sorry. I should have spaced it out, but the Yeah. two No. the two That's names.","start_word":3218,"end_word":3375,"sentiment":"neutral","sentiment_score":-0.024705593191275868},{"text":"all good. Awesome.","start_word":3376,"end_word":3378,"sentiment":"positive","sentiment_score":0.4162200093269348},{"text":"And then your phone number was 0424724429. That's the one. Yeah. And then email was daniel@andree.co. Yep. That's correct.","start_word":3379,"end_word":3397,"sentiment":"neutral","sentiment_score":0.10715901106595992},{"text":"Awesome.","start_word":3398,"end_word":3398,"sentiment":"positive","sentiment_score":0.4099525213241577},{"text":"So how did you did you hear about us? Like, was it, like, an energy compare website or just like a friend? No. I've I used to work for the guys that used to do your phone system in a weird roundabout way. Oh, okay. Don't Used know how long you've to been there. I'm I'm I'm relatively new, so I I wouldn't Gotcha. wouldn't know. So used to work for Global Fund System. Okay. Yeah. If if that's right. Is that right? Yeah. You can put whatever you want in there. All good. Okay. Okay. So I need to play a attempt of serve a terms and conditions, like prerecorded message. Yep. And if you agree to all the terms within that message, just verbally said that you consent at the end of it, and then I can complete the sign up. Okay.","start_word":3399,"end_word":3542,"sentiment":"neutral","sentiment_score":0.0035396066959947348},{"text":"Awesome. Thank you. Awesome. Thank you very much.","start_word":3543,"end_word":3550,"sentiment":"positive","sentiment_score":0.4916876554489136},{"text":"Let your consultant know if you need to pause the recording, or please wait until the end of the recording to ask questions. You are entering a contract with Globe Air Energy as your energy retailer. An energy fact sheet or basic plan information document with key details about your plan is available on request. We will send you a welcome pack either by post or email confirming the terms and conditions, including the rates and fees of your energy plan. You have a ten business day cooling off period, which starts from the time you receive it. You can exercise your cooling off rights by phone, post, or email. The rates, fees, and structure of your tariffs can vary over time. You will always be notified in writing prior to any changes. Correspondence including bills, notifications, information about assistance you are entitled to if you anticipate or are facing payment difficulties, reminders, and disconnection warnings will be sent to you via email or SMS. You must tell us if your contact details change. We will use the information you have provided to verify your identification and credit check prior to supplying energy. If you have provided your concession card details, Glowbird is seeking your consent to use your concession card information with the Department of Human Services to validate your eligibility for as long as Globet is your energy retailer. You can revoke consent at any time by contacting us. You must tell us if your eligibility changes. Please let your representative know if you understand and consent. Yes.","start_word":3551,"end_word":3810,"sentiment":"neutral","sentiment_score":0.07532141588341731},{"text":"Awesome.","start_word":3811,"end_word":3811,"sentiment":"positive","sentiment_score":0.3606700897216797},{"text":"Yeah. So that's that's the sign up process completed. Unless you had a oh, sorry. We sorry. I need to let you know that we will send you communication via email or SMS regarding your application's outcome. And, yeah, if you have any other questions or concerns, I'll I'll submit this sign up process. Okay.","start_word":3812,"end_word":3866,"sentiment":"neutral","sentiment_score":0.09064940363168716},{"text":"Awesome. Thank you. Lovely.","start_word":3867,"end_word":3870,"sentiment":"positive","sentiment_score":0.4595721960067749},{"text":"Just quickly, before I let go, I just got a little bit of a pop up on our major account. Oh, what? If you just give me a second, could I put you on hold just to ask ask what this pop up's about? I I am a Yeah. little Sure. bit new. Alright. Thank Yeah. you. No problem. Alright. Hi. I'm back.","start_word":3871,"end_word":3933,"sentiment":"neutral","sentiment_score":-0.0053352778777480125},{"text":"Thank you very much for your patience.","start_word":3934,"end_word":3940,"sentiment":"positive","sentiment_score":0.3495992422103882},{"text":"No. All good.","start_word":3941,"end_word":3943,"sentiment":"neutral","sentiment_score":-0.08235227316617966},{"text":"I I I don't know really how to say this, but, unfortunately, the the application, which immediately popped up on our major account, said that it it it failed. This can usually be because we can't onboard so many customers all at the same time.","start_word":3944,"end_word":3988,"sentiment":"negative","sentiment_score":-0.3633899688720703},{"text":"But yeah.","start_word":3989,"end_word":3990,"sentiment":"neutral","sentiment_score":-0.16118988394737244},{"text":"And really, unfortunately, I don't think we can actually service you, and I'm I'm really, really sorry. I feel really, really bad.","start_word":3991,"end_word":4012,"sentiment":"negative","sentiment_score":-0.43524283170700073},{"text":"But, yeah, you'd probably have to find another retailer to to get your energy up for tomorrow. But Oh, no. Yeah. weird. I'm I know it is so weird, and I'm I'm so very sorry. You were absolutely lovely to talk to and and and and I'm so joyous through this process, and I'm really just this is just not how I was expecting this to finish. No. All good. But What's it showing? it just says, like, application failed. Like, we yeah. It it is usually just because, as I'm sure you already know, we are a small company, and we just don't really have as much, like, ability to onboard as many people so quickly. And, like, we've we've been trying to be pretty competitive with our rates, and so we just had have a have a lot of customers coming in all at the same time. And, yeah, apparently, it just sometimes denies people because we've got too many coming in, which is really seemingly a flaw in the system, but I'm I'm very, very terribly sorry.","start_word":4013,"end_word":4192,"sentiment":"neutral","sentiment_score":-0.14073947072029114},{"text":"It was you're an absolute joy to to do do this process with and very easy to communicate with.","start_word":4193,"end_word":4211,"sentiment":"positive","sentiment_score":0.45563459396362305},{"text":"And this is we got through the whole thing, and it just said no. Oh, weird. Okay. No problem. Is there any way to kind of check or queue or not sure? No. Unfortunately, I don't I don't think there is. I just I did just ask, and they've just basically told me that I need to let you know that that the application did fail, and there's nothing that we can really do at this stage. I'm not sure if if it would be better if you signed up with us in a couple of months when it's maybe a bit quieter, and maybe that would work. But I don't I don't actually know. I need to to double check that. But yeah. I'm I'm really sorry.","start_word":4212,"end_word":4339,"sentiment":"neutral","sentiment_score":-0.1977236121892929},{"text":"There's nothing I could do at this stage.","start_word":4340,"end_word":4347,"sentiment":"negative","sentiment_score":-0.46659591794013977},{"text":"Okay. Look.","start_word":4348,"end_word":4349,"sentiment":"neutral","sentiment_score":0.22215233743190765},{"text":"All good.","start_word":4350,"end_word":4351,"sentiment":"positive","sentiment_score":0.4742472767829895},{"text":"I'll I'll see what I can do. Yeah. I mean yeah. And I don't know why it would it it yeah. I don't know why. I'm sorry. No. All good.","start_word":4352,"end_word":4381,"sentiment":"neutral","sentiment_score":-0.03945712745189667},{"text":"Appreciate your help.","start_word":4382,"end_word":4384,"sentiment":"positive","sentiment_score":0.5093897581100464},{"text":"Yeah.","start_word":4385,"end_word":4385,"sentiment":"neutral","sentiment_score":-0.00428689643740654},{"text":"Sorry sorry that you have to go through that whole process just for it to fail on the end.","start_word":4386,"end_word":4404,"sentiment":"negative","sentiment_score":-0.3411644995212555},{"text":"No. Please. Good. Yeah. I I am terribly sorry.","start_word":4405,"end_word":4413,"sentiment":"neutral","sentiment_score":0.010337796062231064},{"text":"But do do have a a lovely day, and hopefully, you can you can find some another retailer that's that'll able to get get you on board for tomorrow. Yeah. Sounds good. I'll have a look. Thank you.","start_word":4414,"end_word":4451,"sentiment":"positive","sentiment_score":0.5170563459396362},{"text":"Alright. I apologize. Thank No you problem.","start_word":4452,"end_word":4458,"sentiment":"neutral","sentiment_score":0.17701752483844757},{"text":"very much. Thanks, man. Bye.","start_word":4459,"end_word":4463,"sentiment":"positive","sentiment_score":0.530911386013031},{"text":"No worries. Bye. Based on the team member who's","start_word":4464,"end_word":4472,"sentiment":"neutral","sentiment_score":0.13318245112895966}],"average":{"sentiment":"neutral","sentiment_score":0.025249151952878003}}}}