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Who's calling? Sorry? Oh, hi. I could ask you a callback. Thanks. Yeah. I'm here. Question is, how much do you charge? How much? Sorry. $350. How does oh, that's okay. That's a bit high because the back part is only five five meters from the cutters is only five meters from the ground at the two side of the house. It's a gable roof, so gutters only on the two side of the house, but there's no gutters in the back of the house. So you imagine, like, a house is a rectangle. Right? My house, the gutters are on the two side. There is no gutter at the front. There's no gutter at the back of the house. It's only the two side two long sides. $2.50. How do you clean? Do you do you use a ladder? Do you use you climb up the roof? You use ladder. Okay. So you'd ladder, you climb up, and you remove because it's pretty blocked at the moment. But in terms of okay. Do you do window cleans as well? Okay. Okay. Whereabouts are you based? Whereabouts are you based? Okay. Tomorrow oh, I'm waiting for one more price to come in because to me, normally, this sort of work, it's it's not yeah. It's only two sides of the house. It's it's not a lot of work. And, yeah, two I'll I'll I'll see I'll see what the other price comes in that, and I will then decide where we which which company we use because I'm a builder, and I've you know, for along with some other things I need as well. Okay. That's fine. I will so $2.50 is your your quote. Okay. Okay. Are you guys sorry. Go ahead. Can you say that again? Sure. Okay. Let me let me I'll think about it. I'll I'll see what the other price comes in, and I'll I'll give you a callback later on. Are you guys fully insured? Right? And how long have you been doing cleaning gutters? Okay. Okay. Cool. Okay. Thank you. I'll I'll I'll I'll yeah. I'll see. I'll see how we got okay. Thank you. Okay. Okay. 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Who's calling? Sorry? Oh, hi. I could ask you a callback.\n\nThanks. Yeah. I'm here. Question is, how much do you charge? How much?\n\nSorry. $350. How does oh, that's okay. That's a bit high because the back part is only five five meters from the cutters is only five meters from the ground at the two side of the house. It's a gable roof, so gutters only on the two side of the house, but there's no gutters in the back of the house.\n\nSo you imagine, like, a house is a rectangle. Right? My house, the gutters are on the two side. There is no gutter at the front. There's no gutter at the back of the house.\n\nIt's only the two side two long sides. $2.50. How do you clean? Do you do you use a ladder? Do you use you climb up the roof?\n\nYou use ladder. Okay. So you'd ladder, you climb up, and you remove because it's pretty blocked at the moment. But in terms of okay. Do you do window cleans as well?\n\nOkay. Okay. Whereabouts are you based? Whereabouts are you based? 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well?","start":128.685,"end":130.545,"sentiment":"neutral","sentiment_score":-0.03929128444620541}],"sentiment":"neutral","sentiment_score":-0.0662492840201594,"num_words":32,"start":119.21,"end":130.545},{"sentences":[{"text":"Okay.","start":139.23,"end":139.73,"sentiment":"neutral","sentiment_score":0.035013407468795776},{"text":"Okay.","start":140.43,"end":140.93,"sentiment":"neutral","sentiment_score":0.009901989251375198},{"text":"Whereabouts are you based?","start":141.63,"end":143.01,"sentiment":"neutral","sentiment_score":-0.005509063950739801},{"text":"Whereabouts are you based?","start":146.67,"end":148.20999,"sentiment":"neutral","sentiment_score":-0.0038704178878106177},{"text":"Okay.","start":152.72499,"end":153.22499,"sentiment":"neutral","sentiment_score":0.04078846424818039}],"sentiment":"neutral","sentiment_score":0.004380539419468154,"num_words":11,"start":139.23,"end":153.22499},{"sentences":[{"text":"Tomorrow oh, I'm waiting for one more price to come in because to me, normally, this sort of work, it's it's not yeah.","start":160.08499,"end":170.75,"sentiment":"neutral","sentiment_score":-0.12206834765232127},{"text":"It's only two sides of the house.","start":170.75,"end":172.19,"sentiment":"neutral","sentiment_score":-0.13166783430746623},{"text":"It's it's not a lot of work.","start":172.19,"end":174.20999,"sentiment":"neutral","sentiment_score":-0.20573700964450836},{"text":"And, yeah, two I'll I'll I'll see I'll see what the other price comes in that, and I will then decide where we which which company we use because I'm a builder, and I've you know, for along with some other things I need as well.","start":174.91,"end":191.58499,"sentiment":"neutral","sentiment_score":-0.0004997043870389462},{"text":"Okay.","start":193.29001,"end":193.77,"sentiment":"neutral","sentiment_score":0.09706543385982512}],"sentiment":"neutral","sentiment_score":-0.060658653233466406,"num_words":84,"start":160.08499,"end":193.77},{"sentences":[{"text":"That's fine.","start":193.77,"end":194.73001,"sentiment":"neutral","sentiment_score":0.18968257308006287},{"text":"I will so $2.50 is your your quote.","start":194.73001,"end":197.37001,"sentiment":"neutral","sentiment_score":0.17547501623630524},{"text":"Okay.","start":197.37001,"end":197.87001,"sentiment":"neutral","sentiment_score":0.06955739855766296},{"text":"Okay.","start":198.73001,"end":199.23001,"sentiment":"neutral","sentiment_score":0.05775965750217438},{"text":"Are you guys sorry.","start":200.41,"end":202.57,"sentiment":"neutral","sentiment_score":0.013237048871815205}],"sentiment":"neutral","sentiment_score":0.12271440797485411,"num_words":16,"start":193.77,"end":202.57},{"sentences":[{"text":"Go ahead.","start":202.57,"end":203.23001,"sentiment":"neutral","sentiment_score":0.017222482711076736},{"text":"Can you say that again?","start":206.215,"end":207.515,"sentiment":"neutral","sentiment_score":0.04350759908556938},{"text":"Sure.","start":215.09499,"end":215.59499,"sentiment":"neutral","sentiment_score":0.0947214886546135},{"text":"Okay.","start":216.775,"end":217.17499,"sentiment":"neutral","sentiment_score":0.0690992921590805},{"text":"Let me let me I'll think about it.","start":217.17499,"end":218.61499,"sentiment":"neutral","sentiment_score":0.06267541414126754}],"sentiment":"neutral","sentiment_score":0.053953356164343214,"num_words":17,"start":202.57,"end":218.61499},{"sentences":[{"text":"I'll I'll see what the other price comes in, and I'll I'll give you a callback later on.","start":218.61499,"end":224.09999,"sentiment":"neutral","sentiment_score":0.036471742308802076},{"text":"Are you guys fully insured?","start":224.8,"end":226.23999,"sentiment":"neutral","sentiment_score":0.02942231222987175},{"text":"Right?","start":226.23999,"end":226.73999,"sentiment":"neutral","sentiment_score":0.02905086800456047},{"text":"And how long have you been doing cleaning gutters?","start":229.04,"end":231.78,"sentiment":"neutral","sentiment_score":0.01247432641685009},{"text":"Okay.","start":237.085,"end":237.585,"sentiment":"neutral","sentiment_score":0.04850572720170021}],"sentiment":"neutral","sentiment_score":0.02921848399016787,"num_words":34,"start":218.61499,"end":237.585},{"sentences":[{"text":"Okay.","start":237.725,"end":238.125,"sentiment":"neutral","sentiment_score":0.09608793258666992},{"text":"Cool.","start":238.125,"end":238.625,"sentiment":"neutral","sentiment_score":0.15474197268486023},{"text":"Okay.","start":239.245,"end":239.645,"sentiment":"neutral","sentiment_score":0.2224772721529007},{"text":"Thank you.","start":239.645,"end":240.285,"sentiment":"positive","sentiment_score":0.4244920611381531},{"text":"I'll I'll I'll I'll yeah.","start":240.285,"end":241.325,"sentiment":"neutral","sentiment_score":0.2205474019050598}],"sentiment":"neutral","sentiment_score":0.2425028309226036,"num_words":10,"start":237.725,"end":241.325},{"sentences":[{"text":"I'll see.","start":241.325,"end":241.885,"sentiment":"neutral","sentiment_score":0.19394966214895248},{"text":"I'll see how we got okay.","start":241.885,"end":242.925,"sentiment":"neutral","sentiment_score":0.2282023256023725},{"text":"Thank you.","start":242.925,"end":243.585,"sentiment":"positive","sentiment_score":0.4094763845205307},{"text":"Okay.","start":246.06294,"end":246.30295,"sentiment":"neutral","sentiment_score":0.29660406708717346},{"text":"Okay.","start":246.30295,"end":246.78294,"sentiment":"neutral","sentiment_score":0.2338490784168243}],"sentiment":"neutral","sentiment_score":0.25887659937143326,"num_words":12,"start":241.325,"end":246.78294},{"sentences":[{"text":"Bye bye.","start":246.78294,"end":247.52295,"sentiment":"neutral","sentiment_score":0.1704803928732872}],"sentiment":"neutral","sentiment_score":0.1704803928732872,"num_words":2,"start":246.78294,"end":247.52295}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning. Is this Dong?\n\nChannel 1: Who's calling? Sorry?\n\nChannel 0: This is Amira from Gottergreen Force.\n\nChannel 1: Oh, hi. I could ask you a callback. Thanks.\n\nChannel 0: Alright. Hello?\n\nChannel 1: Yeah. I'm here.\n\nChannel 0: Yeah. Alright. I just wanted to check if you're available tomorrow for the gather screen.\n\nChannel 1: Question is, how much do you charge?\n\nChannel 0: I alright. I already sent you a code via your email. So the code is 354\n\nChannel 1: How much?\n\nChannel 0: 3\n\nChannel 1: Sorry.\n\nChannel 0: 4350.\n\nChannel 1: $350.\n\nChannel 0: Yes. Yes. But we can\n\nChannel 1: How\n\nChannel 0: give\n\nChannel 1: does\n\nChannel 0: you a discount.\n\nChannel 1: oh, that's okay. That's a bit high because the back part is only five five meters from the cutters is only five meters from the ground at the two side of the house. It's a gable roof, so gutters only on the two side of the house, but there's no gutters\n\nChannel 0: Okay.\n\nChannel 1: in the back of the house. So you imagine, like, a house is a rectangle. Right? My house, the gutters are on the two side. There is no gutter at the front.\n\nThere's no gutter at the back of the house. It's only the two side two long sides.\n\nChannel 0: Mhmm. Oh, alright. Alright. So it's not a big deal, that what I think. So we can give you $2.50.\n\nChannel 1: $2.50.\n\nChannel 0: Yeah. We can offer you $2.50 for that.\n\nChannel 1: How do you clean? Do you do you use a ladder? Do you use you climb\n\nChannel 0: Yes.\n\nChannel 1: up the roof?\n\nChannel 0: Yes. Yes. We do use leather.\n\nChannel 1: You use ladder. Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: you'd ladder, you climb up, and you remove because it's pretty blocked at the moment. But in terms of okay. Do you do window cleans as well?\n\nChannel 0: Oh, as for now, we can't do window cleaning for now. We only do bird proofing mesh and better\n\nChannel 1: Okay.\n\nChannel 0: cleaning.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Whereabouts are you based?\n\nChannel 0: Sorry?\n\nChannel 1: Whereabouts are you based?\n\nChannel 0: We're here at Melbourne.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. So are you available for tomorrow then?\n\nChannel 1: Tomorrow oh, I'm waiting for one more price to come in because to me, normally, this sort of work, it's it's not yeah. It's only two sides of the house. It's it's not a lot of work. And,\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: yeah,\n\nChannel 0: I understand.\n\nChannel 1: two I'll I'll I'll see I'll see what the other price comes in that, and I will then decide where we which which company we use because I'm a builder, and I've you\n\nChannel 0: Mhmm.\n\nChannel 1: know, for along with some other things I need as well. Okay. That's fine. I will so $2.50 is your your quote. Okay.\n\nOkay.\n\nChannel 0: Yeah. Yeah. Yeah. And\n\nChannel 1: Are you\n\nChannel 0: we\n\nChannel 1: guys\n\nChannel 0: can give you\n\nChannel 1: sorry. Go ahead.\n\nChannel 0: we can offer you an amount for it.\n\nChannel 1: Can you say that again?\n\nChannel 0: We can give you a discount. Your original code is 350. Right? But we can give you a $2.50.\n\nChannel 1: Sure. Okay. Let me let me I'll think about it. I'll I'll see what the other price comes in, and I'll I'll give you a callback\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: later on.\n\nChannel 0: Mhmm.\n\nChannel 1: Are you\n\nChannel 0: Okay.\n\nChannel 1: guys fully insured? Right?\n\nChannel 0: Yes. Yes. Yes.\n\nChannel 1: And how long have you been doing cleaning gutters?\n\nChannel 0: More than six years?\n\nChannel 1: Okay. Okay. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Thank you. I'll I'll I'll I'll yeah. I'll see. I'll see how we got okay.\n\nThank you.\n\nChannel 0: Okay. Thank you so much, Tang.\n\nChannel 1: Okay. Okay. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.015773238614201546}],"sentiment":"neutral","sentiment_score":0.015773238614201546,"channel":1,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"Hello.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.06141494959592819},{"text":"Good morning.","start":4.3199997,"end":5.04,"sentiment":"neutral","sentiment_score":0.2987990975379944},{"text":"Is this Dong?","start":5.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.11969959239164989}],"sentiment":"neutral","sentiment_score":0.1696853203078111,"channel":0,"num_words":6,"start":3.84,"end":6.18},{"sentences":[{"text":"Who's 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representative from Gottergreen Force calls a customer named Dong to ask about their upcoming roof work and offers a discount. The customer asks about the cost and whether they use a ladder or a ladder-scraper, and the representative explains that they only offer gutter cleaning and not window cleans. The customer is interested and agrees to a quote, and the representative promises to call back with more information later."},"intents":{"segments":[{"text":"I just wanted to check if you're available tomorrow for the gather screen. Question is, how much do you charge? I alright.","start_word":32,"end_word":53,"intents":[{"intent":"Check availability","confidence_score":0.21034338}]},{"text":"But we can How give does you a discount.","start_word":76,"end_word":84,"intents":[{"intent":"Request discount","confidence_score":0.12641397}]},{"text":"How do you clean?","start_word":215,"end_word":218,"intents":[{"intent":"Clean gutters","confidence_score":0.49925646}]},{"text":"Do you do you use a ladder? Do you use you climb Yes.","start_word":219,"end_word":231,"intents":[{"intent":"Use ladder","confidence_score":0.19571088}]},{"text":"So are you available for tomorrow then?","start_word":312,"end_word":318,"intents":[{"intent":"Check availability","confidence_score":0.057382353},{"intent":"Confirm availability","confidence_score":0.0048354287}]},{"text":"We can give you a discount. Your original code is 350. Right? But we can give you a $2.50. Sure.","start_word":447,"end_word":466,"intents":[{"intent":"Offer price discount","confidence_score":0.00015443777}]},{"text":"guys fully insured? Right?","start_word":500,"end_word":503,"intents":[{"intent":"Confirm insurance","confidence_score":0.09773457}]},{"text":"And how long have you been doing cleaning gutters? More than six years?","start_word":507,"end_word":519,"intents":[{"intent":"Ask about previous cleaning","confidence_score":0.007239653}]},{"text":"And how long have you been doing cleaning gutters? More than six years? Okay.","start_word":507,"end_word":520,"intents":[{"intent":"Confirm duration","confidence_score":0.0049661705}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. Is this Dong? Who's calling? Sorry? This is Amira from Gottergreen Force. Oh, hi. I could ask you a callback.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.0887923389673233},{"text":"Thanks.","start_word":24,"end_word":24,"sentiment":"positive","sentiment_score":0.38102295994758606},{"text":"Alright. Hello? Yeah. I'm here. Yeah. Alright. I just wanted to check if you're available tomorrow for the gather screen. Question is, how much do you charge? I alright. I already sent you a code via your email. So the code is 354 How much? 3 Sorry. 4350. $350. Yes. Yes. But we can How give does you a discount. oh, that's okay. That's a bit high because the back part is only five five meters from the cutters is only five meters from the ground at the two side of the house. It's a gable roof, so gutters only on the two side of the house, but there's no gutters Okay. in the back of the house. So you imagine, like, a house is a rectangle. Right? My house, the gutters are on the two side. There is no gutter at the front. There's no gutter at the back of the house. It's only the two side two long sides. Mhmm. Oh, alright. Alright. So it's not a big deal, that what I think. So we can give you $2.50. $2.50. Yeah. We can offer you $2.50 for that. How do you clean? Do you do you use a ladder? Do you use you climb Yes. up the roof? Yes. Yes. We do use leather. You use ladder. Okay. So Mhmm. you'd ladder, you climb up, and you remove because it's pretty blocked at the moment. But in terms of okay. Do you do window cleans as well? Oh, as for now, we can't do window cleaning for now. We only do bird proofing mesh and better Okay. cleaning. Okay. Mhmm. Whereabouts are you based? Sorry? Whereabouts are you based? We're here at Melbourne. Okay. Mhmm. So are you available for tomorrow then? Tomorrow oh, I'm waiting for one more price to come in because to me, normally, this sort of work, it's it's not yeah. It's only two sides of the house. It's it's not a lot of work. And, Mhmm. Alright. yeah, I understand. two I'll I'll I'll see I'll see what the other price comes in that, and I will then decide where we which which company we use because I'm a builder, and I've you Mhmm. know, for along with some other things I need as well. Okay. That's fine. I will so $2.50 is your your quote. Okay. Okay. Yeah. Yeah. Yeah. And Are we you can guys give you sorry. Go ahead. we can offer you an amount for it. Can you say that again? We can give you a discount. Your original code is 350. Right? But we can give you a $2.50. Sure. Okay. Let me let me I'll think about it. I'll I'll see what the other price comes in, and I'll I'll give you a callback Mhmm. Alright. later on. Mhmm. Are you Okay. guys fully insured? Right? Yes. Yes. Yes. And how long have you been doing cleaning gutters? More than six years? Okay. Okay. Cool. Yeah. Okay.","start_word":25,"end_word":524,"sentiment":"neutral","sentiment_score":-0.0175387641787529},{"text":"Thank you.","start_word":525,"end_word":526,"sentiment":"positive","sentiment_score":0.4166976809501648},{"text":"I'll I'll I'll I'll yeah. I'll see. I'll see how we got okay.","start_word":527,"end_word":539,"sentiment":"neutral","sentiment_score":0.21970146894454956},{"text":"Thank you.","start_word":540,"end_word":541,"sentiment":"positive","sentiment_score":0.3971289098262787},{"text":"Okay.","start_word":542,"end_word":542,"sentiment":"neutral","sentiment_score":0.3030860126018524},{"text":"Thank you so much, Tang.","start_word":543,"end_word":547,"sentiment":"positive","sentiment_score":0.5571774840354919},{"text":"Okay. Okay. Bye bye. Bye bye.","start_word":548,"end_word":553,"sentiment":"neutral","sentiment_score":0.1910034716129303}],"average":{"sentiment":"neutral","sentiment_score":0.008937087086583837}}}}