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How are you today? Yeah. I'm good. Thanks. I'm Nitya. Just a quick one. When I went overseas to India, there was a Airtel number, and I wanna just disconnect that. Is that possible to do from here? Oh, it's not the same company? Okay. Someone told me, like, you know, I can call locally and then do it. We just went for a trip and then come back, But then that's still ongoing, and they've been sending us emails. We just thought we can disconnect from here. Do you have that number for them or, like oh, is it not the same company? Okay. That's fine. I'll encore around and then just see what I can do. Thank you very much. Yeah. Look after yourself. Bye bye. Have a long weekend. Good long weekend. Thank you very much. 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How are you today? Yeah. I'm good. Thanks.\n\nI'm Nitya. Just a quick one. When I went overseas to India, there was a Airtel number, and I wanna just disconnect that. Is that possible to do from here? Oh, it's not the same company?\n\nOkay. Someone told me, like, you know, I can call locally and then do it. We just went for a trip and then come back, But then that's still ongoing, and they've been sending us emails. We just thought we can disconnect from here. Do you have that number for them or, like oh, is it not the same company?\n\nOkay. That's fine. I'll encore around and then just see what I can do. Thank you very much. Yeah.\n\nLook after yourself. Bye bye. Have a long weekend. Good long weekend. Thank you very much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.1999998,"sentiment":"positive","sentiment_score":0.40670692920684814},{"text":"How are you today?","start":3.1999998,"end":4.18,"sentiment":"positive","sentiment_score":0.3928287923336029},{"text":"Yeah.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.19067324697971344},{"text":"I'm good.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.29992204159498215},{"text":"Thanks.","start":6.48,"end":6.96,"sentiment":"positive","sentiment_score":0.4538004994392395}],"sentiment":"positive","sentiment_score":0.3580377697944641,"num_words":9,"start":3.04,"end":6.96},{"sentences":[{"text":"I'm Nitya.","start":6.96,"end":7.7,"sentiment":"neutral","sentiment_score":0.11143995076417923},{"text":"Just a quick one.","start":8.88,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.05221827141940594},{"text":"When I went overseas to India, there was a Airtel number, and I wanna just disconnect that.","start":10.32,"end":15.915,"sentiment":"neutral","sentiment_score":-0.00925504443619181},{"text":"Is that possible to do from here?","start":15.915,"end":17.775,"sentiment":"neutral","sentiment_score":-0.00713065080344677},{"text":"Oh, it's not the same company?","start":21.595,"end":23.135,"sentiment":"neutral","sentiment_score":-0.07665628877778848}],"sentiment":"neutral","sentiment_score":-0.006539862680559357,"num_words":36,"start":6.96,"end":23.135},{"sentences":[{"text":"Okay.","start":23.435,"end":23.935,"sentiment":"neutral","sentiment_score":-0.05450642108917236},{"text":"Someone told me, like, you know, I can call locally and then do it.","start":24.075,"end":27.035,"sentiment":"neutral","sentiment_score":-0.07388421653636865},{"text":"We just went for a trip and then come back, But then that's still ongoing, and they've been sending us emails.","start":27.035,"end":33.55,"sentiment":"neutral","sentiment_score":-0.07868843685303416},{"text":"We just thought we can disconnect from here.","start":33.93,"end":36.190002,"sentiment":"neutral","sentiment_score":-0.05872592004016042},{"text":"Do you have that number for them or, like oh, is it not the same company?","start":38.25,"end":44.25,"sentiment":"neutral","sentiment_score":-0.045121629256755114}],"sentiment":"neutral","sentiment_score":-0.06555160091569026,"num_words":60,"start":23.435,"end":44.25},{"sentences":[{"text":"Okay.","start":44.25,"end":44.625,"sentiment":"neutral","sentiment_score":0.002417447045445442},{"text":"That's fine.","start":44.705,"end":45.105,"sentiment":"neutral","sentiment_score":0.11612756550312042},{"text":"I'll encore around and then just see what I can do.","start":45.105,"end":47.585,"sentiment":"neutral","sentiment_score":0.10334144803610715},{"text":"Thank you very much.","start":47.585,"end":48.725,"sentiment":"positive","sentiment_score":0.36322085559368134},{"text":"Yeah.","start":49.025,"end":49.345,"sentiment":"neutral","sentiment_score":0.18256042897701263}],"sentiment":"neutral","sentiment_score":0.15825643988424226,"num_words":19,"start":44.25,"end":49.345},{"sentences":[{"text":"Look after yourself.","start":49.345,"end":50.305,"sentiment":"neutral","sentiment_score":0.17760113378365835},{"text":"Bye bye.","start":50.305,"end":51.045,"sentiment":"neutral","sentiment_score":0.1473758965730667},{"text":"Have a long weekend.","start":51.425,"end":52.485,"sentiment":"positive","sentiment_score":0.341026209294796},{"text":"Good long weekend.","start":52.625,"end":53.605,"sentiment":"positive","sentiment_score":0.4591606656710307},{"text":"Thank you very much.","start":55.105,"end":56.145,"sentiment":"positive","sentiment_score":0.6181841045618057}],"sentiment":"positive","sentiment_score":0.37761740293353796,"num_words":16,"start":49.345,"end":56.145},{"sentences":[{"text":"Bye.","start":56.145,"end":56.645,"sentiment":"neutral","sentiment_score":0.2233826220035553}],"sentiment":"neutral","sentiment_score":0.2233826220035553,"num_words":1,"start":56.145,"end":56.645}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Eytel.\n\nChannel 1: Hi. How are you today?\n\nChannel 0: I'm good. How are you? How can\n\nChannel 1: Yeah.\n\nChannel 0: I help\n\nChannel 1: I'm good.\n\nChannel 0: you?\n\nChannel 1: Thanks. I'm Nitya. Just a quick one. When I went overseas to India, there was a Airtel number, and I wanna just disconnect that. Is that possible to do from here?\n\nChannel 0: No. You need to call India. We are not the same company.\n\nChannel 1: Oh, it's not the same company? Okay.\n\nChannel 0: No.\n\nChannel 1: Someone told me, like, you know, I can call locally and then do it. We just went for a trip and then come back, But then that's still ongoing, and they've been sending us emails. We just thought\n\nChannel 0: Yeah.\n\nChannel 1: we can disconnect from here.\n\nChannel 0: No. You don't need to call then.\n\nChannel 1: Do you have that number for them or, like\n\nChannel 0: No. I wouldn't have a clue. We're not the same company. Sorry.\n\nChannel 1: oh, is it not the same company? Okay.\n\nChannel 0: Correct.\n\nChannel 1: That's fine. I'll encore around and then just see what I can do. Thank you very\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: Thank you.\n\nChannel 1: Yeah.\n\nChannel 0: Bye.\n\nChannel 1: Look after yourself. Bye\n\nChannel 0: You\n\nChannel 1: bye.\n\nChannel 0: too. Thank you. Bye\n\nChannel 1: Have\n\nChannel 0: bye.\n\nChannel 1: a long weekend. Good long\n\nChannel 0: I'll\n\nChannel 1: weekend.\n\nChannel 0: have a good weekend. You too, darling.\n\nChannel 1: Thank you very much. Bye.\n\nChannel 0: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Eytel.","start":0.96,"end":2.02,"sentiment":"positive","sentiment_score":0.3371041516462962}],"sentiment":"positive","sentiment_score":0.3371041516462962,"channel":0,"num_words":3,"start":0.96,"end":2.02},{"sentences":[{"text":"Hi.","start":3.04,"end":3.1999998,"sentiment":"positive","sentiment_score":0.40670692920684814},{"text":"How are you today?","start":3.1999998,"end":4.18,"sentiment":"positive","sentiment_score":0.3928287923336029}],"sentiment":"positive","sentiment_score":0.39560441970825194,"channel":1,"num_words":5,"start":3.04,"end":4.18},{"sentences":[{"text":"I'm good.","start":4.3199997,"end":4.96,"sentiment":"positive","sentiment_score":0.5467692315578461},{"text":"How are you?","start":4.96,"end":5.52,"sentiment":"neutral","sentiment_score":0.3277871112028758},{"text":"How 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Easter, calls to inquire about disconnecting an Airtel number they had while traveling to India. The agent informs them that they are not the same company and that they do not have the same number. Easter thanks the agent and ends the call."},"intents":{"segments":[{"text":"When I went overseas to India, there was a Airtel number, and I wanna just disconnect that. Is that possible to do from here? No.","start_word":28,"end_word":52,"intents":[{"intent":"Disconnect","confidence_score":0.26209125},{"intent":"Check availability","confidence_score":0.041746352}]},{"text":"Do you have that number for them or, like No.","start_word":123,"end_word":132,"intents":[{"intent":"Provide number","confidence_score":0.007018487}]}]},"sentiments":{"segments":[{"text":"Good morning, Eytel.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.3143799901008606},{"text":"Hi. How are you today? I'm good. How are you?","start_word":3,"end_word":12,"sentiment":"positive","sentiment_score":0.4282841980457306},{"text":"How can Yeah. I help I'm you?","start_word":13,"end_word":19,"sentiment":"neutral","sentiment_score":0.17227943241596222},{"text":"good. Thanks.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.43867048621177673},{"text":"I'm Nitya. Just a quick one. When I went overseas to India, there was a Airtel number, and I wanna just disconnect that. Is that possible to do from here? No. You need to call India. We are not the same company. Oh, it's not the same company? Okay. No. Someone told me, like, you know, I can call locally and then do it. We just went for a trip and then come back, But then that's still ongoing, and they've been sending us emails. We just thought Yeah. we can disconnect from here. No. You don't need to call then. Do you have that number for them or, like No. I wouldn't have a clue. We're not the same company. Sorry. oh, is it not the same company? Okay. Correct. That's fine. 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