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you.","start":82.33501,"end":82.815,"sentiment":"neutral","sentiment_score":0.2670892924070358},{"text":"Bye.","start":82.815,"end":83.315,"sentiment":"neutral","sentiment_score":0.14008815586566925}],"sentiment":"neutral","sentiment_score":0.2247555802265803,"channel":1,"num_words":3,"start":82.33501,"end":83.315},{"sentences":[{"text":"Bye bye.","start":83.725,"end":84.305,"sentiment":"neutral","sentiment_score":0.09167996048927307}],"sentiment":"neutral","sentiment_score":0.09167996048927307,"channel":0,"num_words":2,"start":83.725,"end":84.305}]},"summary":{"result":"success","short":"The customer, Ronald, from Cloud Solution IT calls the agent, Steven, to schedule an introductory meeting. However, the meeting didn't happen due to the customer traveling in Tasmania, and they agree to schedule a Teams meeting for Friday at 10 AM. Ronald confirms the meeting time and sends an invite to Steven."},"intents":{"segments":[{"text":"Steven, if you can remember, we're supposed to have an introductory meeting last month. Name of the company again is cloud solution IT. Yep.","start_word":41,"end_word":64,"intents":[{"intent":"Schedule introductory meeting","confidence_score":0.08629046}]},{"text":"Name of the company again is cloud solution IT.","start_word":55,"end_word":63,"intents":[{"intent":"Discuss cloud solution it","confidence_score":0.0007118655}]}]},"sentiments":{"segments":[{"text":"Good morning. Steven speaking. Yeah. Good morning. Steven, it's me, Ronald, from Cloud Solution IT. Yes, How mate. are you How doing are you doing? today?","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.1456911265850067},{"text":"Good. Thanks. Yourself? I am doing good. I'm doing good, sir. Thank you for asking.","start_word":26,"end_word":40,"sentiment":"positive","sentiment_score":0.5302449464797974},{"text":"Steven, if you can remember, we're supposed to have an introductory meeting last month. Name of the company again is cloud solution IT. Yep. Potentially. Yeah. Yep. Yes, sir. Actually, sir, the the meeting didn't happen. I think you were not available during I the would meeting. have been traveling in Tasmania. Yep. Yes, sir. Sir, reason for my call today, I'm hoping to Let me just have a look. Because I'm away Wednesday, That's Thursday interesting. this week. But if you That's wanna interesting. organize a a Teams meeting for Friday, I could make Friday. This coming Friday, This sir. coming Friday, Right? if it's, yeah, if it's The possible. cloud? Yep. Yeah. Okay. What time would you be available? Let's let's do it around ten if we can. 10AM. Yeah. That that that would be fine, sir. I'll be sending the invite right away, Steven.","start_word":41,"end_word":187,"sentiment":"neutral","sentiment_score":-0.0038297150749713182},{"text":"Excellent.","start_word":188,"end_word":188,"sentiment":"positive","sentiment_score":0.36663931608200073},{"text":"No worries.","start_word":189,"end_word":190,"sentiment":"neutral","sentiment_score":0.23347339034080505},{"text":"Thank you very much.","start_word":191,"end_word":194,"sentiment":"positive","sentiment_score":0.3905525505542755},{"text":"Okay. Thank you. Thank you. I'll talk No to you worries. again this coming Friday. Thank you. Okay. Alright. Thank you, Bye mate. bye. Thank you. Bye. Bye bye.","start_word":195,"end_word":223,"sentiment":"neutral","sentiment_score":0.13697271049022677}],"average":{"sentiment":"neutral","sentiment_score":0.08022160347693605}}}}