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You got the wrong number.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.010890854522585869},{"text":"Hello?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.04917563870549202},{"text":"He calling on behalf of you.","start":22.235,"end":23.515,"sentiment":"neutral","sentiment_score":0.023914743835727375},{"text":"Sorry?","start":23.515,"end":24.015,"sentiment":"neutral","sentiment_score":-0.011942517943680286},{"text":"Sorry.","start":45.595,"end":45.995,"sentiment":"negative","sentiment_score":-0.36213362216949463}],"sentiment":"neutral","sentiment_score":-0.017052118387073278,"num_words":10,"start":1.5999999,"end":45.995},{"sentences":[{"text":"I'm not interested.","start":45.995,"end":46.715,"sentiment":"negative","sentiment_score":-0.5685184796651205},{"text":"Thank you.","start":46.715,"end":47.455,"sentiment":"neutral","sentiment_score":-0.2996330261230469},{"text":"You got the wrong number.","start":53.275,"end":54.495,"sentiment":"negative","sentiment_score":-0.5153376400470734}],"sentiment":"negative","sentiment_score":-0.4881509691476822,"num_words":10,"start":45.995,"end":54.495}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Hi, sir. Good afternoon. This is Abby.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Yes. I'm calling on behalf of Danielle from TechnoWand in Springfield, Brisbane. Danielle asked me to reach out to you.\n\nChannel 1: He calling on behalf of you. Sorry?\n\nChannel 0: Daniel from TechnoWand in Springfield, Brisbane, sir. We've been speaking with number of firms in Australia, and we wanted to see whether you're dealing with the same challenges in IT IT issues that don't get properly fixed.\n\nChannel 1: Sorry. I'm not interested. Thank you.\n\nChannel 0: For ID support?\n\nChannel 1: You got the wrong number.\n\nChannel 0: Alright. Alright. Thank you, sir. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.010890854522585869}],"sentiment":"neutral","sentiment_score":0.010890854522585869,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.022116148844361305},{"text":"Hi, sir.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.19240934401750565},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.3288443833589554},{"text":"This is Abby.","start":5.04,"end":6.1,"sentiment":"neutral","sentiment_score":0.19592843453089395}],"sentiment":"neutral","sentiment_score":0.20655111339874566,"channel":0,"num_words":8,"start":2.8799999,"end":6.1},{"sentences":[{"text":"Hello?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.04917563870549202}],"sentiment":"neutral","sentiment_score":0.04917563870549202,"channel":1,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"Hello?","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.043858177959918976},{"text":"Yes.","start":11.36,"end":11.599999,"sentiment":"neutral","sentiment_score":0.07636791467666626},{"text":"I'm calling on behalf of Danielle from TechnoWand in Springfield, Brisbane.","start":11.599999,"end":17.095,"sentiment":"neutral","sentiment_score":0.06564474952491847},{"text":"Danielle asked me to reach out to you.","start":17.875,"end":20.215,"sentiment":"neutral","sentiment_score":0.04547507595270872}],"sentiment":"neutral","sentiment_score":0.05743423547773134,"channel":0,"num_words":21,"start":8.88,"end":20.215},{"sentences":[{"text":"He calling on behalf of you.","start":22.235,"end":23.515,"sentiment":"neutral","sentiment_score":0.023914743835727375},{"text":"Sorry?","start":23.515,"end":24.015,"sentiment":"neutral","sentiment_score":-0.011942517943680286}],"sentiment":"neutral","sentiment_score":0.018792277867240564,"channel":1,"num_words":7,"start":22.235,"end":24.015},{"sentences":[{"text":"Daniel from TechnoWand in Springfield, Brisbane, sir.","start":24.915,"end":29.095,"sentiment":"neutral","sentiment_score":0.00026963045820593834},{"text":"We've been speaking with number of firms in Australia, and we wanted to see whether you're dealing with the same challenges in IT IT issues that don't get properly fixed.","start":29.4,"end":43.305,"sentiment":"neutral","sentiment_score":-0.09475333249817292}],"sentiment":"neutral","sentiment_score":-0.07677601518210124,"channel":0,"num_words":37,"start":24.915,"end":43.305},{"sentences":[{"text":"Sorry.","start":45.595,"end":45.995,"sentiment":"negative","sentiment_score":-0.36213362216949463},{"text":"I'm not interested.","start":45.995,"end":46.715,"sentiment":"negative","sentiment_score":-0.5685184796651205},{"text":"Thank you.","start":46.715,"end":47.455,"sentiment":"neutral","sentiment_score":-0.2996330261230469}],"sentiment":"negative","sentiment_score":-0.44449251890182495,"channel":1,"num_words":6,"start":45.595,"end":47.455},{"sentences":[{"text":"For ID support?","start":49.225,"end":50.605,"sentiment":"neutral","sentiment_score":-0.16669759154319763}],"sentiment":"neutral","sentiment_score":-0.16669759154319763,"channel":0,"num_words":3,"start":49.225,"end":50.605},{"sentences":[{"text":"You got the wrong number.","start":53.275,"end":54.495,"sentiment":"negative","sentiment_score":-0.5153376400470734}],"sentiment":"negative","sentiment_score":-0.5153376400470734,"channel":1,"num_words":5,"start":53.275,"end":54.495},{"sentences":[{"text":"Alright.","start":56.588875,"end":56.828873,"sentiment":"neutral","sentiment_score":0.002001337707042694},{"text":"Alright.","start":56.828873,"end":57.148872,"sentiment":"neutral","sentiment_score":0.11283506453037262},{"text":"Thank you, sir.","start":57.148872,"end":57.94887,"sentiment":"positive","sentiment_score":0.3947956959406535},{"text":"Take care.","start":57.94887,"end":58.76887,"sentiment":"neutral","sentiment_score":0.27311862260103226},{"text":"Bye bye.","start":58.988873,"end":59.728874,"sentiment":"neutral","sentiment_score":0.12804219126701355}],"sentiment":"neutral","sentiment_score":0.23350501308838525,"channel":0,"num_words":9,"start":56.588875,"end":59.728874}]},"summary":{"result":"success","short":"Abby from TechnoWand in Springfield, Brisbane calls a customer who is not interested in their services for IT issues. The customer is not authorized to provide ID support and the call ends with Abby apologizing and thanking the customer."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, sir. Good afternoon. This is Abby. Hello? Hello? Yes. I'm calling on behalf of Danielle from TechnoWand in Springfield, Brisbane. Danielle asked me to reach out to you. He calling on behalf of you. Sorry? Daniel from TechnoWand in Springfield, Brisbane, sir. We've been speaking with number of firms in Australia, and we wanted to see whether you're dealing with the same challenges in IT IT issues that don't get properly fixed.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":0.011735866777598858},{"text":"Sorry. I'm not interested.","start_word":75,"end_word":78,"sentiment":"negative","sentiment_score":-0.5031813979148865},{"text":"Thank you. For ID support?","start_word":79,"end_word":83,"sentiment":"neutral","sentiment_score":-0.2165735960006714},{"text":"You got the wrong number.","start_word":84,"end_word":88,"sentiment":"negative","sentiment_score":-0.5104308724403381},{"text":"Alright. Alright.","start_word":89,"end_word":90,"sentiment":"neutral","sentiment_score":0.05741819739341736},{"text":"Thank you, sir.","start_word":91,"end_word":93,"sentiment":"positive","sentiment_score":0.39325785636901855},{"text":"Take care. Bye bye.","start_word":94,"end_word":97,"sentiment":"neutral","sentiment_score":0.18377821147441864}],"average":{"sentiment":"neutral","sentiment_score":-0.020572947828393234}}}}