{"metadata":{"transaction_key":"deprecated","request_id":"01a08380-8ebd-7ae1-ad1a-518bd66b7683","sha256":"2fd2a5a075175ada247fd559144645347836ec75fb4e6038c79502ed91d1505a","created":"2026-09-09T00:10:36.870Z","duration":61.559937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":226,"output_tokens":91},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":256,"output_tokens":256},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":256,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello, Richard. This is Maureen again. Yes, sir. I forgot to confirm, where is the router connected? Is it connected at the WAN port at the back the router? No. Ma'Kesha, just make sure that the router is connected at the NTT box, The box on your wall, is it connected as well? Yeah. And the other end of the cable should be at the WAN port at the back of your router. Yeah. K. Yeah. Just give us a callback if you're into any issues again. Yeah. This number or the after hour support number if you call after 6PM later. Okay. Bye. Thank you.","confidence":0.9970703,"words":[{"word":"yes","start":2.3999999,"end":2.72,"confidence":0.98950195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0693412721157074},{"word":"hello","start":2.72,"end":3.12,"confidence":0.9875488,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.05254209041595459},{"word":"richard","start":3.12,"end":3.52,"confidence":0.9946289,"punctuated_word":"Richard.","sentiment":"neutral","sentiment_score":0.07022275030612946},{"word":"this","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06097211316227913},{"word":"is","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06457338482141495},{"word":"maureen","start":3.9199998,"end":4.3199997,"confidence":0.91967773,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.07071274518966675},{"word":"again","start":4.3199997,"end":4.8199997,"confidence":0.9946289,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.09776367992162704},{"word":"yes","start":5.12,"end":5.44,"confidence":0.9223633,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.10201802849769592},{"word":"sir","start":5.44,"end":5.6,"confidence":0.9975586,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.0922304391860962},{"word":"i","start":5.6,"end":5.68,"confidence":0.94970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006634186953306198},{"word":"forgot","start":5.68,"end":6.16,"confidence":0.99316406,"punctuated_word":"forgot","sentiment":"neutral","sentiment_score":0.008021265268325806},{"word":"to","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013701086863875387},{"word":"confirm","start":6.3999996,"end":6.8999996,"confidence":0.7763672,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.015733202919363976},{"word":"where","start":8.0,"end":8.4,"confidence":0.54003906,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.004507008939981461},{"word":"is","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006042458117008209},{"word":"the","start":8.639999,"end":8.8,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015826154500246048},{"word":"router","start":8.8,"end":9.2,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.027262045070528984},{"word":"connected","start":9.2,"end":9.679999,"confidence":0.99609375,"punctuated_word":"connected?","sentiment":"neutral","sentiment_score":0.026910308748483654},{"word":"is","start":9.679999,"end":9.84,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.004813416860997677},{"word":"it","start":9.84,"end":10.0,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016391471028327942},{"word":"connected","start":10.0,"end":10.5,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.01243269070982933},{"word":"at","start":10.639999,"end":10.88,"confidence":0.99121094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005487453192472458},{"word":"the","start":10.88,"end":11.36,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01423092931509018},{"word":"wan","start":11.36,"end":11.86,"confidence":0.8671875,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.020496483892202377},{"word":"port","start":12.08,"end":12.58,"confidence":0.99609375,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.009382583200931547},{"word":"at","start":12.719999,"end":12.96,"confidence":0.9633789,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.003290219232439995},{"word":"the","start":12.96,"end":13.04,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008799046277999878},{"word":"back","start":13.04,"end":13.455,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.00823972374200821},{"word":"the","start":13.455,"end":13.615,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0018005333840847015},{"word":"router","start":13.615,"end":14.115,"confidence":0.9975586,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.005009044893085957},{"word":"no","start":18.255001,"end":18.755001,"confidence":0.6948242,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14073660969734192},{"word":"ma'kesha","start":22.895,"end":23.395,"confidence":0.71761066,"punctuated_word":"Ma'Kesha,","sentiment":"neutral","sentiment_score":0.05263848230242729},{"word":"just","start":24.015,"end":24.175,"confidence":0.86621094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04237838089466095},{"word":"make","start":24.175,"end":24.415,"confidence":0.81933594,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.026542695239186287},{"word":"sure","start":24.415,"end":24.735,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.036200009286403656},{"word":"that","start":24.735,"end":24.895,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04605108126997948},{"word":"the","start":24.895,"end":25.055,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04338225722312927},{"word":"router","start":25.055,"end":25.535,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.014934226870536804},{"word":"is","start":25.535,"end":25.775,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04634738713502884},{"word":"connected","start":25.775,"end":26.255,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.041805773973464966},{"word":"at","start":26.255,"end":26.415,"confidence":0.94189453,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.035509973764419556},{"word":"the","start":26.415,"end":26.575,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02888481318950653},{"word":"ntt","start":26.575,"end":27.055,"confidence":0.8676758,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.02926495298743248},{"word":"box","start":27.055,"end":27.555,"confidence":0.8022461,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.021947478875517845},{"word":"the","start":27.96,"end":28.119999,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.028010839596390724},{"word":"box","start":28.119999,"end":28.439999,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.022924941033124924},{"word":"on","start":28.439999,"end":28.679998,"confidence":0.8769531,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.022178102284669876},{"word":"your","start":28.679998,"end":28.84,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.018031375482678413},{"word":"wall","start":28.84,"end":29.34,"confidence":0.88061523,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":0.025314897298812863},{"word":"is","start":29.72,"end":29.88,"confidence":0.9526367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.023761093616485596},{"word":"it","start":29.88,"end":30.039999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02892330288887024},{"word":"connected","start":30.039999,"end":30.519999,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.038854531943798065},{"word":"as","start":30.519999,"end":30.759998,"confidence":0.97509766,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0470796599984169},{"word":"well","start":30.759998,"end":31.259998,"confidence":0.9980469,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.028879107907414436},{"word":"yeah","start":32.04,"end":32.44,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03931957855820656},{"word":"and","start":32.44,"end":32.76,"confidence":0.94628906,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04067005589604378},{"word":"the","start":32.76,"end":33.0,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03160805627703667},{"word":"other","start":33.0,"end":33.239998,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.030168190598487857},{"word":"end","start":33.239998,"end":33.48,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.02690134383738041},{"word":"of","start":33.48,"end":33.559998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.025933030992746353},{"word":"the","start":33.559998,"end":33.72,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025489389896392822},{"word":"cable","start":33.72,"end":34.12,"confidence":0.9970703,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.014070655219256878},{"word":"should","start":34.12,"end":34.36,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.025745904073119164},{"word":"be","start":34.36,"end":34.52,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.018000587821006775},{"word":"at","start":34.52,"end":34.68,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.012933174148201942},{"word":"the","start":34.68,"end":35.079998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022821534425020214},{"word":"wan","start":35.079998,"end":35.579998,"confidence":0.7644043,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.02233375795185566},{"word":"port","start":35.72,"end":36.12,"confidence":0.9921875,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.014367429539561272},{"word":"at","start":36.12,"end":36.28,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.016486844047904015},{"word":"the","start":36.28,"end":36.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02065870724618435},{"word":"back","start":36.36,"end":36.6,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02534548006951809},{"word":"of","start":36.6,"end":36.76,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02051634155213833},{"word":"your","start":36.76,"end":37.0,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01853916421532631},{"word":"router","start":37.0,"end":37.5,"confidence":0.9970703,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.00944559182971716},{"word":"yeah","start":39.96,"end":40.46,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.036853447556495667},{"word":"k","start":40.76,"end":41.235,"confidence":0.8063965,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.028872977942228317},{"word":"yeah","start":41.635002,"end":41.875,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05264769122004509},{"word":"just","start":41.875,"end":42.115,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04974089562892914},{"word":"give","start":42.115,"end":42.355,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03922198340296745},{"word":"us","start":42.355,"end":42.515,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05017939954996109},{"word":"a","start":42.515,"end":42.675,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03158372640609741},{"word":"callback","start":42.675,"end":43.075,"confidence":0.9951172,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.0015460234135389328},{"word":"if","start":43.075,"end":43.315002,"confidence":0.9902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02925420179963112},{"word":"you're","start":43.315002,"end":43.475002,"confidence":0.74853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.048256538808345795},{"word":"into","start":43.475002,"end":43.795002,"confidence":0.6665039,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.07067742943763733},{"word":"any","start":43.795002,"end":44.035,"confidence":0.9951172,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.04010690003633499},{"word":"issues","start":44.035,"end":44.535,"confidence":0.9980469,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.07750430703163147},{"word":"again","start":44.595,"end":45.095,"confidence":0.9597168,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.01794666238129139},{"word":"yeah","start":47.635002,"end":48.035,"confidence":0.9592285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005719499662518501},{"word":"this","start":48.035,"end":48.275,"confidence":0.9941406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0007364731281995773},{"word":"number","start":48.275,"end":48.675,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.002578100189566612},{"word":"or","start":48.675,"end":48.915,"confidence":0.95947266,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.001370418816804886},{"word":"the","start":48.915,"end":49.155,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005123300477862358},{"word":"after","start":49.155,"end":49.555,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.00406988337635994},{"word":"hour","start":49.555,"end":49.795,"confidence":0.54248047,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.004275821149349213},{"word":"support","start":49.795,"end":50.195,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.001481715589761734},{"word":"number","start":50.195,"end":50.695,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.001020032912492752},{"word":"if","start":51.42494,"end":51.584938,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.012228326871991158},{"word":"you","start":51.584938,"end":52.064938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0026653259992599487},{"word":"call","start":52.064938,"end":52.544937,"confidence":0.9838867,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.003355681896209717},{"word":"after","start":52.544937,"end":53.024937,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.005828656256198883},{"word":"6pm","start":53.024937,"end":53.76494,"confidence":0.99902344,"punctuated_word":"6PM","sentiment":"neutral","sentiment_score":0.008862007409334183},{"word":"later","start":54.144936,"end":54.644936,"confidence":0.9855957,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.018103722482919693},{"word":"okay","start":56.544937,"end":57.024937,"confidence":0.96777344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11215363442897797},{"word":"bye","start":57.024937,"end":57.344936,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16240538656711578},{"word":"thank","start":57.344936,"end":57.584938,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.51675945520401},{"word":"you","start":57.584938,"end":58.084938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6204283833503723}],"paragraphs":{"transcript":"\nYes. Hello, Richard. This is Maureen again. Yes, sir. I forgot to confirm, where is the router connected?\n\nIs it connected at the WAN port at the back the router? No. Ma'Kesha, just make sure that the router is connected at the NTT box, The box on your wall, is it connected as well? Yeah. And the other end of the cable should be at the WAN port at the back of your router.\n\nYeah. K. Yeah. Just give us a callback if you're into any issues again. Yeah.\n\nThis number or the after hour support number if you call after 6PM later. Okay. Bye. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.0693412721157074},{"text":"Hello, Richard.","start":2.72,"end":3.52,"sentiment":"neutral","sentiment_score":0.06138242036104202},{"text":"This is Maureen again.","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.07350548077374697},{"text":"Yes, sir.","start":5.12,"end":5.6,"sentiment":"neutral","sentiment_score":0.09712423384189606},{"text":"I forgot to confirm, where is the router connected?","start":5.6,"end":9.679999,"sentiment":"neutral","sentiment_score":0.013848635264568858}],"sentiment":"neutral","sentiment_score":0.04472301227764951,"num_words":18,"start":2.3999999,"end":9.679999},{"sentences":[{"text":"Is it connected at the WAN port at the back the router?","start":9.679999,"end":14.115,"sentiment":"neutral","sentiment_score":0.00919779964412252},{"text":"No.","start":18.255001,"end":18.755001,"sentiment":"neutral","sentiment_score":-0.14073660969734192},{"text":"Ma'Kesha, just make sure that the router is connected at the NTT box, The box on your wall, is it connected as well?","start":22.895,"end":31.259998,"sentiment":"neutral","sentiment_score":0.03260197239401548},{"text":"Yeah.","start":32.04,"end":32.44,"sentiment":"neutral","sentiment_score":0.03931957855820656},{"text":"And the other end of the cable should be at the WAN port at the back of your router.","start":32.44,"end":37.5,"sentiment":"neutral","sentiment_score":0.02221238103352095}],"sentiment":"neutral","sentiment_score":0.021086378023028374,"num_words":56,"start":9.679999,"end":37.5},{"sentences":[{"text":"Yeah.","start":39.96,"end":40.46,"sentiment":"neutral","sentiment_score":0.036853447556495667},{"text":"K.","start":40.76,"end":41.235,"sentiment":"neutral","sentiment_score":0.028872977942228317},{"text":"Yeah.","start":41.635002,"end":41.875,"sentiment":"neutral","sentiment_score":0.05264769122004509},{"text":"Just give us a callback if you're into any issues again.","start":41.875,"end":45.095,"sentiment":"neutral","sentiment_score":-0.010134001008488915},{"text":"Yeah.","start":47.635002,"end":48.035,"sentiment":"neutral","sentiment_score":0.005719499662518501}],"sentiment":"neutral","sentiment_score":0.0008413070191939672,"num_words":15,"start":39.96,"end":48.035},{"sentences":[{"text":"This number or the after hour support number if you call after 6PM later.","start":48.035,"end":54.644936,"sentiment":"neutral","sentiment_score":0.004740629611270768},{"text":"Okay.","start":56.544937,"end":57.024937,"sentiment":"neutral","sentiment_score":0.11215363442897797},{"text":"Bye.","start":57.024937,"end":57.344936,"sentiment":"neutral","sentiment_score":0.16240538656711578},{"text":"Thank you.","start":57.344936,"end":58.084938,"sentiment":"positive","sentiment_score":0.5685939192771912}],"sentiment":"neutral","sentiment_score":0.08211753745045927,"num_words":18,"start":48.035,"end":58.084938}]}}]},{"alternatives":[{"transcript":"Hello. Richard speaking. Yes. Yes. I can't so I can't remember. It's I'll have to confirm that when I get home. Yeah. It is. It is. Yeah. W a n port. Okay. I'll check it. I'll check that, you know. Okay then. No. Just on this number? Okay then. Sure. Sure. Okay. Thank you so much. Bye bye. Thank you. Bye.","confidence":0.9873047,"words":[{"word":"hello","start":0.56,"end":0.96,"confidence":0.8840332,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02195913158357143},{"word":"richard","start":0.96,"end":1.28,"confidence":0.9921875,"punctuated_word":"Richard","sentiment":"neutral","sentiment_score":0.02265262231230736},{"word":"speaking","start":1.28,"end":1.78,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.026580560952425003},{"word":"yes","start":4.24,"end":4.74,"confidence":0.98339844,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10148821771144868},{"word":"yes","start":5.04,"end":5.54,"confidence":0.70043945,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09467943757772446},{"word":"i","start":16.835001,"end":16.995,"confidence":0.80566406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1650993973016739},{"word":"can't","start":16.995,"end":17.475,"confidence":0.99365234,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.14227768778800964},{"word":"so","start":17.635,"end":17.955,"confidence":0.39697266,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14073777198791504},{"word":"i","start":17.955,"end":18.035,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17493757605552673},{"word":"can't","start":18.035,"end":18.275,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2463766932487488},{"word":"remember","start":18.275,"end":18.775,"confidence":0.9333496,"punctuated_word":"remember.","sentiment":"neutral","sentiment_score":-0.1362772285938263},{"word":"it's","start":18.915,"end":19.415,"confidence":0.82373047,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07548491656780243},{"word":"i'll","start":20.035,"end":20.275,"confidence":0.9645996,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04918979853391647},{"word":"have","start":20.275,"end":20.435001,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04585375264286995},{"word":"to","start":20.435001,"end":20.595001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04278009384870529},{"word":"confirm","start":20.595001,"end":20.915,"confidence":0.99902344,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.03851509094238281},{"word":"that","start":20.915,"end":21.075,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05187948793172836},{"word":"when","start":21.075,"end":21.315,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.05121733620762825},{"word":"i","start":21.315,"end":21.395,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0615992471575737},{"word":"get","start":21.395,"end":21.555,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05950175225734711},{"word":"home","start":21.555,"end":22.055,"confidence":0.99853516,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.07834182679653168},{"word":"yeah","start":30.03,"end":30.27,"confidence":0.85717773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04588376730680466},{"word":"it","start":30.27,"end":30.77,"confidence":0.9941406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.040173646062612534},{"word":"is","start":31.230001,"end":31.310001,"confidence":0.98706055,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.024892494082450867},{"word":"it","start":31.310001,"end":31.550001,"confidence":0.9790039,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.05187100172042847},{"word":"is","start":31.550001,"end":31.87,"confidence":0.9970703,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.0374206081032753},{"word":"yeah","start":31.87,"end":32.370003,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04210859537124634},{"word":"w","start":38.27,"end":38.670002,"confidence":0.9038086,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.0102305943146348},{"word":"a","start":38.670002,"end":38.91,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008342020213603973},{"word":"n","start":38.91,"end":39.15,"confidence":0.9941406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.009737260639667513},{"word":"port","start":39.15,"end":39.550003,"confidence":0.81103516,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.011396445333957672},{"word":"okay","start":39.550003,"end":40.03,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.038051873445510864},{"word":"i'll","start":40.03,"end":40.510002,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.036724913865327835},{"word":"check","start":40.510002,"end":40.83,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.046396270394325256},{"word":"it","start":40.83,"end":41.33,"confidence":0.9941406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02846366912126541},{"word":"i'll","start":41.870003,"end":42.11,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.053541313856840134},{"word":"check","start":42.11,"end":42.35,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05368029698729515},{"word":"that","start":42.35,"end":42.510002,"confidence":0.6196289,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.050788477063179016},{"word":"you","start":42.510002,"end":42.670002,"confidence":0.96972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03952149301767349},{"word":"know","start":42.670002,"end":43.125,"confidence":0.92993164,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.032110363245010376},{"word":"okay","start":45.045,"end":45.205,"confidence":0.5073242,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.010162876918911934},{"word":"then","start":45.205,"end":45.605,"confidence":0.8293457,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.0029550911858677864},{"word":"no","start":45.605,"end":45.765,"confidence":0.72509766,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.01371058076620102},{"word":"just","start":45.765,"end":46.005,"confidence":0.9633789,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.013882042840123177},{"word":"on","start":46.005,"end":46.165,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.007314430549740791},{"word":"this","start":46.165,"end":46.325,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.011222073808312416},{"word":"number","start":46.325,"end":46.825,"confidence":0.84594727,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.015326116234064102},{"word":"okay","start":51.125,"end":51.525,"confidence":0.7817383,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.020931608974933624},{"word":"then","start":51.525,"end":52.025,"confidence":0.982666,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.011012096889317036},{"word":"sure","start":55.134937,"end":55.294937,"confidence":0.90527344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07316999137401581},{"word":"sure","start":55.294937,"end":55.774937,"confidence":0.9753418,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08398406207561493},{"word":"okay","start":55.774937,"end":56.274937,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08767671883106232},{"word":"thank","start":57.374935,"end":57.694935,"confidence":0.6323242,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6146600842475891},{"word":"you","start":57.694935,"end":57.934937,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6099379658699036},{"word":"so","start":57.934937,"end":58.094936,"confidence":0.9970703,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6896259784698486},{"word":"much","start":58.094936,"end":58.574936,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6182981729507446},{"word":"bye","start":58.574936,"end":58.734936,"confidence":0.8598633,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.29156753420829773},{"word":"bye","start":58.734936,"end":58.974937,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.30765724182128906},{"word":"thank","start":58.974937,"end":59.134937,"confidence":0.82128906,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4495267570018768},{"word":"you","start":59.134937,"end":59.374935,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4292320609092712},{"word":"bye","start":59.374935,"end":59.874935,"confidence":0.96777344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16803312301635742}],"paragraphs":{"transcript":"\nHello. Richard speaking. Yes. Yes. I can't so I can't remember.\n\nIt's I'll have to confirm that when I get home. Yeah. It is. It is. Yeah.\n\nW a n port. Okay. I'll check it. I'll check that, you know. Okay then.\n\nNo. Just on this number? Okay then. Sure. Sure.\n\nOkay. Thank you so much. Bye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.02195913158357143},{"text":"Richard speaking.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.02461659163236618},{"text":"Yes.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.10148821771144868},{"text":"Yes.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.09467943757772446},{"text":"I can't so I can't remember.","start":16.835001,"end":18.775,"sentiment":"neutral","sentiment_score":-0.1676177258292834}],"sentiment":"neutral","sentiment_score":-0.06712239862165668,"num_words":11,"start":0.56,"end":18.775},{"sentences":[{"text":"It's I'll have to confirm that when I get home.","start":18.915,"end":22.055,"sentiment":"neutral","sentiment_score":-0.055436330288648604},{"text":"Yeah.","start":30.03,"end":30.27,"sentiment":"neutral","sentiment_score":0.04588376730680466},{"text":"It is.","start":30.27,"end":31.310001,"sentiment":"neutral","sentiment_score":0.0325330700725317},{"text":"It is.","start":31.310001,"end":31.87,"sentiment":"neutral","sentiment_score":0.04464580491185188},{"text":"Yeah.","start":31.87,"end":32.370003,"sentiment":"neutral","sentiment_score":0.04210859537124634}],"sentiment":"neutral","sentiment_score":-0.019500824389979243,"num_words":16,"start":18.915,"end":32.370003},{"sentences":[{"text":"W a n port.","start":38.27,"end":39.550003,"sentiment":"neutral","sentiment_score":0.009926580125465989},{"text":"Okay.","start":39.550003,"end":40.03,"sentiment":"neutral","sentiment_score":0.038051873445510864},{"text":"I'll check it.","start":40.03,"end":41.33,"sentiment":"neutral","sentiment_score":0.03719495112697283},{"text":"I'll check that, you know.","start":41.870003,"end":43.125,"sentiment":"neutral","sentiment_score":0.045928388833999634},{"text":"Okay then.","start":45.045,"end":45.605,"sentiment":"neutral","sentiment_score":0.00655898405238986}],"sentiment":"neutral","sentiment_score":0.028806863973538082,"num_words":15,"start":38.27,"end":45.605},{"sentences":[{"text":"No.","start":45.605,"end":45.765,"sentiment":"neutral","sentiment_score":-0.01371058076620102},{"text":"Just on this number?","start":45.765,"end":46.825,"sentiment":"neutral","sentiment_score":-0.011936165858060122},{"text":"Okay then.","start":51.125,"end":52.025,"sentiment":"neutral","sentiment_score":0.01597185293212533},{"text":"Sure.","start":55.134937,"end":55.294937,"sentiment":"neutral","sentiment_score":0.07316999137401581},{"text":"Sure.","start":55.294937,"end":55.774937,"sentiment":"neutral","sentiment_score":0.08398406207561493}],"sentiment":"neutral","sentiment_score":0.014182501679493321,"num_words":9,"start":45.605,"end":55.774937},{"sentences":[{"text":"Okay.","start":55.774937,"end":56.274937,"sentiment":"neutral","sentiment_score":0.08767671883106232},{"text":"Thank you so much.","start":57.374935,"end":58.574936,"sentiment":"positive","sentiment_score":0.6331305503845215},{"text":"Bye bye.","start":58.574936,"end":58.974937,"sentiment":"neutral","sentiment_score":0.2996123880147934},{"text":"Thank you.","start":58.974937,"end":59.374935,"sentiment":"positive","sentiment_score":0.439379408955574},{"text":"Bye.","start":59.374935,"end":59.874935,"sentiment":"neutral","sentiment_score":0.16803312301635742}],"sentiment":"positive","sentiment_score":0.42662156373262405,"num_words":10,"start":55.774937,"end":59.874935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Richard speaking.\n\nChannel 0: Yes. Hello, Richard. This is Maureen\n\nChannel 1: Yes.\n\nChannel 0: again.\n\nChannel 1: Yes.\n\nChannel 0: Yes, sir. I forgot to confirm, where is the router connected? Is it connected at the WAN port at the back the router?\n\nChannel 1: I can't so I can't\n\nChannel 0: No.\n\nChannel 1: remember. It's I'll have to confirm that when I get home.\n\nChannel 0: Ma'Kesha, just make sure that the router is connected at the NTT box, The box on your wall, is it\n\nChannel 1: Yeah.\n\nChannel 0: connected\n\nChannel 1: It\n\nChannel 0: as well?\n\nChannel 1: is. It is. Yeah.\n\nChannel 0: Yeah. And the other end of the cable should be at the WAN port at the back of your router.\n\nChannel 1: W a n port. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I'll check\n\nChannel 0: K.\n\nChannel 1: it.\n\nChannel 0: Yeah.\n\nChannel 1: I'll\n\nChannel 0: Just\n\nChannel 1: check\n\nChannel 0: give\n\nChannel 1: that,\n\nChannel 0: us\n\nChannel 1: you\n\nChannel 0: a\n\nChannel 1: know.\n\nChannel 0: callback if you're into any issues again.\n\nChannel 1: Okay then. No. Just on this number?\n\nChannel 0: Yeah. This number or the after hour support number\n\nChannel 1: Okay\n\nChannel 0: if\n\nChannel 1: then.\n\nChannel 0: you call after 6PM later.\n\nChannel 1: Sure. Sure. Okay.\n\nChannel 0: Okay. Bye. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you so much. Bye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.02195913158357143},{"text":"Richard speaking.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.02461659163236618}],"sentiment":"neutral","sentiment_score":0.023730771616101265,"channel":1,"num_words":3,"start":0.56,"end":1.78},{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.0693412721157074},{"text":"Hello, Richard.","start":2.72,"end":3.52,"sentiment":"neutral","sentiment_score":0.06138242036104202},{"text":"This is Maureen","start":3.52,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.06541941439112027}],"sentiment":"neutral","sentiment_score":0.06472739266852538,"channel":0,"num_words":6,"start":2.3999999,"end":4.3199997},{"sentences":[{"text":"Yes.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.10148821771144868}],"sentiment":"neutral","sentiment_score":0.10148821771144868,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"again.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.09776367992162704}],"sentiment":"neutral","sentiment_score":0.09776367992162704,"channel":0,"num_words":1,"start":4.3199997,"end":4.8199997},{"sentences":[{"text":"Yes.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.09467943757772446}],"sentiment":"neutral","sentiment_score":0.09467943757772446,"channel":1,"num_words":1,"start":5.04,"end":5.54},{"sentences":[{"text":"Yes, sir.","start":5.12,"end":5.6,"sentiment":"neutral","sentiment_score":0.09712423384189606},{"text":"I forgot to confirm, where is the router connected?","start":5.6,"end":9.679999,"sentiment":"neutral","sentiment_score":0.013848635264568858},{"text":"Is it connected at the WAN port at the back the router?","start":9.679999,"end":14.115,"sentiment":"neutral","sentiment_score":0.00919779964412252}],"sentiment":"neutral","sentiment_score":0.018663468730190525,"channel":0,"num_words":23,"start":5.12,"end":14.115},{"sentences":[{"text":"I can't so I can't","start":16.835001,"end":18.275,"sentiment":"neutral","sentiment_score":-0.1738858252763748}],"sentiment":"neutral","sentiment_score":-0.1738858252763748,"channel":1,"num_words":5,"start":16.835001,"end":18.275},{"sentences":[{"text":"No.","start":18.255001,"end":18.755001,"sentiment":"neutral","sentiment_score":-0.14073660969734192}],"sentiment":"neutral","sentiment_score":-0.14073660969734192,"channel":0,"num_words":1,"start":18.255001,"end":18.755001},{"sentences":[{"text":"remember.","start":18.275,"end":18.775,"sentiment":"neutral","sentiment_score":-0.1362772285938263},{"text":"It's I'll have to confirm that when I get home.","start":18.915,"end":22.055,"sentiment":"neutral","sentiment_score":-0.055436330288648604}],"sentiment":"neutral","sentiment_score":-0.06278550286184657,"channel":1,"num_words":11,"start":18.275,"end":22.055},{"sentences":[{"text":"Ma'Kesha, just make sure that the router is connected at the NTT box, The box on your wall, is it","start":22.895,"end":30.039999,"sentiment":"neutral","sentiment_score":0.03175160326063633}],"sentiment":"neutral","sentiment_score":0.03175160326063633,"channel":0,"num_words":20,"start":22.895,"end":30.039999},{"sentences":[{"text":"Yeah.","start":30.03,"end":30.27,"sentiment":"neutral","sentiment_score":0.04588376730680466}],"sentiment":"neutral","sentiment_score":0.04588376730680466,"channel":1,"num_words":1,"start":30.03,"end":30.27},{"sentences":[{"text":"connected","start":30.039999,"end":30.519999,"sentiment":"neutral","sentiment_score":0.038854531943798065}],"sentiment":"neutral","sentiment_score":0.038854531943798065,"channel":0,"num_words":1,"start":30.039999,"end":30.519999},{"sentences":[{"text":"It","start":30.27,"end":30.77,"sentiment":"neutral","sentiment_score":0.040173646062612534}],"sentiment":"neutral","sentiment_score":0.040173646062612534,"channel":1,"num_words":1,"start":30.27,"end":30.77},{"sentences":[{"text":"as well?","start":30.519999,"end":31.259998,"sentiment":"neutral","sentiment_score":0.03797938395291567}],"sentiment":"neutral","sentiment_score":0.03797938395291567,"channel":0,"num_words":2,"start":30.519999,"end":31.259998},{"sentences":[{"text":"is.","start":31.230001,"end":31.310001,"sentiment":"neutral","sentiment_score":0.024892494082450867},{"text":"It is.","start":31.310001,"end":31.87,"sentiment":"neutral","sentiment_score":0.04464580491185188},{"text":"Yeah.","start":31.87,"end":32.370003,"sentiment":"neutral","sentiment_score":0.04210859537124634}],"sentiment":"neutral","sentiment_score":0.03907317481935024,"channel":1,"num_words":4,"start":31.230001,"end":32.370003},{"sentences":[{"text":"Yeah.","start":32.04,"end":32.44,"sentiment":"neutral","sentiment_score":0.03931957855820656},{"text":"And the other end of the cable should be at the WAN port at the back of your router.","start":32.44,"end":37.5,"sentiment":"neutral","sentiment_score":0.02221238103352095}],"sentiment":"neutral","sentiment_score":0.02306774090975523,"channel":0,"num_words":20,"start":32.04,"end":37.5},{"sentences":[{"text":"W a n port.","start":38.27,"end":39.550003,"sentiment":"neutral","sentiment_score":0.009926580125465989},{"text":"Okay.","start":39.550003,"end":40.03,"sentiment":"neutral","sentiment_score":0.038051873445510864}],"sentiment":"neutral","sentiment_score":0.015551638789474964,"channel":1,"num_words":5,"start":38.27,"end":40.03},{"sentences":[{"text":"Yeah.","start":39.96,"end":40.46,"sentiment":"neutral","sentiment_score":0.036853447556495667}],"sentiment":"neutral","sentiment_score":0.036853447556495667,"channel":0,"num_words":1,"start":39.96,"end":40.46},{"sentences":[{"text":"I'll check","start":40.03,"end":40.83,"sentiment":"neutral","sentiment_score":0.041560592129826546}],"sentiment":"neutral","sentiment_score":0.041560592129826546,"channel":1,"num_words":2,"start":40.03,"end":40.83},{"sentences":[{"text":"K.","start":40.76,"end":41.235,"sentiment":"neutral","sentiment_score":0.028872977942228317}],"sentiment":"neutral","sentiment_score":0.028872977942228317,"channel":0,"num_words":1,"start":40.76,"end":41.235},{"sentences":[{"text":"it.","start":40.83,"end":41.33,"sentiment":"neutral","sentiment_score":0.02846366912126541}],"sentiment":"neutral","sentiment_score":0.02846366912126541,"channel":1,"num_words":1,"start":40.83,"end":41.33},{"sentences":[{"text":"Yeah.","start":41.635002,"end":41.875,"sentiment":"neutral","sentiment_score":0.05264769122004509}],"sentiment":"neutral","sentiment_score":0.05264769122004509,"channel":0,"num_words":1,"start":41.635002,"end":41.875},{"sentences":[{"text":"I'll","start":41.870003,"end":42.11,"sentiment":"neutral","sentiment_score":0.053541313856840134}],"sentiment":"neutral","sentiment_score":0.053541313856840134,"channel":1,"num_words":1,"start":41.870003,"end":42.11},{"sentences":[{"text":"Just","start":41.875,"end":42.115,"sentiment":"neutral","sentiment_score":0.04974089562892914}],"sentiment":"neutral","sentiment_score":0.04974089562892914,"channel":0,"num_words":1,"start":41.875,"end":42.115},{"sentences":[{"text":"check","start":42.11,"end":42.35,"sentiment":"neutral","sentiment_score":0.05368029698729515}],"sentiment":"neutral","sentiment_score":0.05368029698729515,"channel":1,"num_words":1,"start":42.11,"end":42.35},{"sentences":[{"text":"give","start":42.115,"end":42.355,"sentiment":"neutral","sentiment_score":0.03922198340296745}],"sentiment":"neutral","sentiment_score":0.03922198340296745,"channel":0,"num_words":1,"start":42.115,"end":42.355},{"sentences":[{"text":"that,","start":42.35,"end":42.510002,"sentiment":"neutral","sentiment_score":0.050788477063179016}],"sentiment":"neutral","sentiment_score":0.050788477063179016,"channel":1,"num_words":1,"start":42.35,"end":42.510002},{"sentences":[{"text":"us","start":42.355,"end":42.515,"sentiment":"neutral","sentiment_score":0.05017939954996109}],"sentiment":"neutral","sentiment_score":0.05017939954996109,"channel":0,"num_words":1,"start":42.355,"end":42.515},{"sentences":[{"text":"you","start":42.510002,"end":42.670002,"sentiment":"neutral","sentiment_score":0.03952149301767349}],"sentiment":"neutral","sentiment_score":0.03952149301767349,"channel":1,"num_words":1,"start":42.510002,"end":42.670002},{"sentences":[{"text":"a","start":42.515,"end":42.675,"sentiment":"neutral","sentiment_score":0.03158372640609741}],"sentiment":"neutral","sentiment_score":0.03158372640609741,"channel":0,"num_words":1,"start":42.515,"end":42.675},{"sentences":[{"text":"know.","start":42.670002,"end":43.125,"sentiment":"neutral","sentiment_score":0.032110363245010376}],"sentiment":"neutral","sentiment_score":0.032110363245010376,"channel":1,"num_words":1,"start":42.670002,"end":43.125},{"sentences":[{"text":"callback if you're into any issues again.","start":42.675,"end":45.095,"sentiment":"neutral","sentiment_score":-0.04031428801161902}],"sentiment":"neutral","sentiment_score":-0.04031428801161902,"channel":0,"num_words":7,"start":42.675,"end":45.095},{"sentences":[{"text":"Okay then.","start":45.045,"end":45.605,"sentiment":"neutral","sentiment_score":0.00655898405238986},{"text":"No.","start":45.605,"end":45.765,"sentiment":"neutral","sentiment_score":-0.01371058076620102},{"text":"Just on this number?","start":45.765,"end":46.825,"sentiment":"neutral","sentiment_score":-0.011936165858060122}],"sentiment":"neutral","sentiment_score":-0.0069053251562373975,"channel":1,"num_words":7,"start":45.045,"end":46.825},{"sentences":[{"text":"Yeah.","start":47.635002,"end":48.035,"sentiment":"neutral","sentiment_score":0.005719499662518501},{"text":"This number or the after hour support number","start":48.035,"end":50.695,"sentiment":"neutral","sentiment_score":0.002581968205049634}],"sentiment":"neutral","sentiment_score":0.002930582811435064,"channel":0,"num_words":9,"start":47.635002,"end":50.695},{"sentences":[{"text":"Okay","start":51.125,"end":51.525,"sentiment":"neutral","sentiment_score":0.020931608974933624}],"sentiment":"neutral","sentiment_score":0.020931608974933624,"channel":1,"num_words":1,"start":51.125,"end":51.525},{"sentences":[{"text":"if","start":51.42494,"end":51.584938,"sentiment":"neutral","sentiment_score":0.012228326871991158}],"sentiment":"neutral","sentiment_score":0.012228326871991158,"channel":0,"num_words":1,"start":51.42494,"end":51.584938},{"sentences":[{"text":"then.","start":51.525,"end":52.025,"sentiment":"neutral","sentiment_score":0.011012096889317036}],"sentiment":"neutral","sentiment_score":0.011012096889317036,"channel":1,"num_words":1,"start":51.525,"end":52.025},{"sentences":[{"text":"you call after 6PM later.","start":51.584938,"end":54.644936,"sentiment":"neutral","sentiment_score":0.006696948409080505}],"sentiment":"neutral","sentiment_score":0.006696948409080505,"channel":0,"num_words":5,"start":51.584938,"end":54.644936},{"sentences":[{"text":"Sure.","start":55.134937,"end":55.294937,"sentiment":"neutral","sentiment_score":0.07316999137401581},{"text":"Sure.","start":55.294937,"end":55.774937,"sentiment":"neutral","sentiment_score":0.08398406207561493},{"text":"Okay.","start":55.774937,"end":56.274937,"sentiment":"neutral","sentiment_score":0.08767671883106232}],"sentiment":"neutral","sentiment_score":0.08161025742689769,"channel":1,"num_words":3,"start":55.134937,"end":56.274937},{"sentences":[{"text":"Okay.","start":56.544937,"end":57.024937,"sentiment":"neutral","sentiment_score":0.11215363442897797},{"text":"Bye.","start":57.024937,"end":57.344936,"sentiment":"neutral","sentiment_score":0.16240538656711578},{"text":"Thank","start":57.344936,"end":57.584938,"sentiment":"positive","sentiment_score":0.51675945520401}],"sentiment":"neutral","sentiment_score":0.2637728254000346,"channel":0,"num_words":3,"start":56.544937,"end":57.584938},{"sentences":[{"text":"Thank","start":57.374935,"end":57.694935,"sentiment":"positive","sentiment_score":0.6146600842475891}],"sentiment":"positive","sentiment_score":0.6146600842475891,"channel":1,"num_words":1,"start":57.374935,"end":57.694935},{"sentences":[{"text":"you.","start":57.584938,"end":58.084938,"sentiment":"positive","sentiment_score":0.6204283833503723}],"sentiment":"positive","sentiment_score":0.6204283833503723,"channel":0,"num_words":1,"start":57.584938,"end":58.084938},{"sentences":[{"text":"you so much.","start":57.694935,"end":58.574936,"sentiment":"positive","sentiment_score":0.6392873724301656},{"text":"Bye bye.","start":58.574936,"end":58.974937,"sentiment":"neutral","sentiment_score":0.2996123880147934},{"text":"Thank you.","start":58.974937,"end":59.374935,"sentiment":"positive","sentiment_score":0.439379408955574},{"text":"Bye.","start":59.374935,"end":59.874935,"sentiment":"neutral","sentiment_score":0.16803312301635742}],"sentiment":"positive","sentiment_score":0.44548485428094864,"channel":1,"num_words":8,"start":57.694935,"end":59.874935}]},"summary":{"result":"success","short":"The customer, Maureen, is trying to confirm where the router is connected and asks the agent, Richard, to check if it is. Richard confirms that the router is connected at the WAN port at the back of the router and checks if the other end of the cable should be at the WAN port at the back of the router. Maureen requests that Richard call her back if she has any issues and provides the after-hours support number."},"intents":{"segments":[{"text":"I forgot to confirm, where is the router connected? Is it connected at the WAN port at the back the router?","start_word":14,"end_word":34,"intents":[{"intent":"Confirm router connection","confidence_score":0.17130193}]}]},"sentiments":{"segments":[{"text":"Hello. Richard speaking. Yes. Hello, Richard. This is Maureen Yes. again. Yes. Yes, sir. I forgot to confirm, where is the router connected? Is it connected at the WAN port at the back the router? I can't so I can't No. remember. It's I'll have to confirm that when I get home. Ma'Kesha, just make sure that the router is connected at the NTT box, The box on your wall, is it Yeah. connected It as well? is. It is. Yeah. Yeah. And the other end of the cable should be at the WAN port at the back of your router. W a n port. Okay. Yeah. I'll check K. it. Yeah. I'll Just check give that, us you a know. callback if you're into any issues again. Okay then. No. Just on this number? Yeah. This number or the after hour support number Okay if then. you call after 6PM later. Sure. Sure. Okay. Okay. Bye.","start_word":0,"end_word":156,"sentiment":"neutral","sentiment_score":0.013972088694572449},{"text":"Thank Thank you. you so much.","start_word":157,"end_word":162,"sentiment":"positive","sentiment_score":0.6135545969009399},{"text":"Bye bye.","start_word":163,"end_word":164,"sentiment":"neutral","sentiment_score":0.3012213408946991},{"text":"Thank you.","start_word":165,"end_word":166,"sentiment":"positive","sentiment_score":0.43599697947502136},{"text":"Bye.","start_word":167,"end_word":167,"sentiment":"neutral","sentiment_score":0.2239603251218796}],"average":{"sentiment":"neutral","sentiment_score":0.04572577774524689}}}}