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Thanks for calling. You've reached Skye McGrath Estate Agent. Sorry I've missed you. Please leave me your name and a short message, and I'll come back to you as soon as I can.\n\nThanks again, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi there.","start":1.12,"end":1.76,"sentiment":"neutral","sentiment_score":0.2535560429096222},{"text":"Thanks for calling.","start":1.76,"end":2.56,"sentiment":"positive","sentiment_score":0.514502207438151},{"text":"You've reached Skye McGrath Estate Agent.","start":2.56,"end":4.64,"sentiment":"positive","sentiment_score":0.3428265204032262},{"text":"Sorry I've missed you.","start":4.64,"end":5.52,"sentiment":"neutral","sentiment_score":-0.03188953408971429},{"text":"Please leave me your name and a short message, and I'll come back to you as soon as I can.","start":5.52,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.1742914505302906}],"sentiment":"neutral","sentiment_score":0.21330996299428598,"num_words":35,"start":1.12,"end":9.5199995},{"sentences":[{"text":"Thanks again, and have a great day.","start":9.5199995,"end":11.3,"sentiment":"positive","sentiment_score":0.6580678139414106}],"sentiment":"positive","sentiment_score":0.6580678139414106,"num_words":7,"start":9.5199995,"end":11.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling. You've reached Skye McGrath Estate Agent. Sorry I've missed you. Please leave me your name and a short message, and I'll come back to you as soon as I can.\n\nThanks again, and have a great day.\n\nChannel 0: Hello, Sky. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up as the committed or promised date for settling the payment has passed yet. However, there's no update on your account. So we're just checking in if there is an error while making the payment on your end.\n\nAnd if you need further assistance, please don't hesitate to call us, and we will be more than happy to assist you. Okay? Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":1.12,"end":1.76,"sentiment":"neutral","sentiment_score":0.2535560429096222},{"text":"Thanks for calling.","start":1.76,"end":2.56,"sentiment":"positive","sentiment_score":0.514502207438151},{"text":"You've reached Skye McGrath Estate Agent.","start":2.56,"end":4.64,"sentiment":"positive","sentiment_score":0.3428265204032262},{"text":"Sorry I've missed you.","start":4.64,"end":5.52,"sentiment":"neutral","sentiment_score":-0.03188953408971429},{"text":"Please leave me your name and a short message, and I'll come back to you as soon as I can.","start":5.52,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.1742914505302906}],"sentiment":"neutral","sentiment_score":0.21330996299428598,"channel":1,"num_words":35,"start":1.12,"end":9.5199995},{"sentences":[{"text":"Thanks again, and have a great day.","start":9.5199995,"end":11.3,"sentiment":"positive","sentiment_score":0.6580678139414106}],"sentiment":"positive","sentiment_score":0.6580678139414106,"channel":1,"num_words":7,"start":9.5199995,"end":11.3},{"sentences":[{"text":"Hello, Sky.","start":13.035,"end":13.755,"sentiment":"neutral","sentiment_score":0.07943825423717499},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":13.755,"end":17.135,"sentiment":"neutral","sentiment_score":0.06790993498130278},{"text":"I'm just following up as the committed or promised date for settling the payment has passed yet.","start":17.435,"end":24.555,"sentiment":"neutral","sentiment_score":0.012375533142510583},{"text":"However, there's no update on your account.","start":24.555,"end":27.01,"sentiment":"neutral","sentiment_score":-0.20980584621429443},{"text":"So we're just checking in if there is an error while making the payment on your end.","start":27.01,"end":32.29,"sentiment":"neutral","sentiment_score":-0.1648012316402267}],"sentiment":"neutral","sentiment_score":-0.05840725934615842,"channel":0,"num_words":54,"start":13.035,"end":32.29},{"sentences":[{"text":"And if you need further assistance, please don't hesitate to call us, and we will be more than happy to assist you.","start":32.29,"end":38.05,"sentiment":"neutral","sentiment_score":0.23417498713189905},{"text":"Okay?","start":38.05,"end":38.55,"sentiment":"neutral","sentiment_score":0.20484694838523865},{"text":"Thank you so much, and have a great day.","start":38.72294,"end":40.482937,"sentiment":"positive","sentiment_score":0.6833986110157437},{"text":"Goodbye.","start":40.482937,"end":40.982937,"sentiment":"neutral","sentiment_score":0.16087757050991058}],"sentiment":"positive","sentiment_score":0.35358065863450366,"channel":0,"num_words":33,"start":32.29,"end":40.982937}]},"summary":{"result":"success","short":"The customer called Skye McGrath Estate Agent's phone and reached her voicemail. The agent missed the call but left a message saying they were checking if there was an error in the payment and if the customer needed further assistance. The agent reassured the customer that they would be assisted soon and thanked them for calling."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel accounts department. I'm just following up as the committed or promised date for settling the payment has passed yet. However, there's no update on your account. So we're just checking in if there is an error while making the payment on your end. And if you need further assistance, please don't hesitate to call us, and we will be more than happy to assist you. Okay?","start_word":44,"end_word":118,"intents":[{"intent":"Follow up","confidence_score":0.0628284},{"intent":"Assist with payment","confidence_score":0.028655412}]}]},"sentiments":{"segments":[{"text":"Hi there.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2613395154476166},{"text":"Thanks for calling. You've reached Skye McGrath Estate Agent.","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.3774338364601135},{"text":"Sorry I've missed you. Please leave me your name and a short message, and I'll come back to you as soon as I can.","start_word":11,"end_word":34,"sentiment":"neutral","sentiment_score":0.13073550164699554},{"text":"Thanks again, and have a great day.","start_word":35,"end_word":41,"sentiment":"positive","sentiment_score":0.6497101187705994},{"text":"Hello, Sky. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up as the committed or promised date for settling the payment has passed yet. However, there's no update on your account. So we're just checking in if there is an error while making the payment on your end. And if you need further assistance, please don't hesitate to call us, and we will be more than happy to assist you. Okay?","start_word":42,"end_word":118,"sentiment":"neutral","sentiment_score":0.027534084394574165},{"text":"Thank you so much, and have a great day.","start_word":119,"end_word":127,"sentiment":"positive","sentiment_score":0.6846342086791992},{"text":"Goodbye.","start_word":128,"end_word":128,"sentiment":"neutral","sentiment_score":0.2014249712228775}],"average":{"sentiment":"neutral","sentiment_score":0.1631162219577365}}}}