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So you're pertaining with your Indian phone number? Oh, got it. Because we cannot service any other phone number asides with Australian phone number. So, technically, for your phone number in India, you have to contact your local network, which is in India, Airtel India. We This is Airtel, but Airtel AU, we are a Internet service provider in Australia and a mobile plan services in Australia. Australian phone number. Yeah. And we are separate one. We don't belong to Airtel India. Yeah. Yeah. That's correct. It just so happened we accidentally the same Airtel. So there are some customers really calling about their Airtel India. So, unfortunately, we are not affiliated. Reason, we cannot cater or service any other phone number besides with Australian phone number, and we are totally separate company. We're not connected. Yep. That is strange as well. Correct. Yeah. It's really strange. But, yeah, it is what it is. 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Good afternoon. Thank you so much for calling your toll account. How may I help you today? Okay.\n\nI'm so sorry to hear about that. And what is your phone number? Oh, okay. So you're pertaining with your Indian phone number? Oh, got it.\n\nBecause we cannot service any other phone number asides with Australian phone number. So, technically, for your phone number in India, you have to contact your local network, which is in India, Airtel India. We This is Airtel, but Airtel AU, we are a Internet service provider in Australia and a mobile plan services in Australia. Australian phone number. Yeah.\n\nAnd we are separate one. We don't belong to Airtel India. Yeah. Yeah. That's correct.\n\nIt just so happened we accidentally the same Airtel. So there are some customers really calling about their Airtel India. So, unfortunately, we are not affiliated. Reason, we cannot cater or service any other phone number besides with Australian phone number, and we are totally separate company. We're not connected.\n\nYep. That is strange as well. Correct. Yeah. It's really strange.\n\nBut, yeah, it is what it is. The reason why we're just trying to explain to some customers calling about their Airtel Indian number that we we're a separate one. Yeah. Okay. Alright.\n\nTake care, Amy, for your time. Have a good one. Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.22617822885513303},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.35020408034324646},{"text":"Thank you so much for calling your toll account.","start":2.08,"end":4.3199997,"sentiment":"positive","sentiment_score":0.6392678419748942},{"text":"How may I help you today?","start":4.3199997,"end":5.62,"sentiment":"positive","sentiment_score":0.4906256099541982},{"text":"Okay.","start":27.185,"end":27.505,"sentiment":"neutral","sentiment_score":-0.07363729178905487}],"sentiment":"positive","sentiment_score":0.5026375439606214,"num_words":19,"start":0.96,"end":27.505},{"sentences":[{"text":"I'm so sorry to hear about that.","start":27.505,"end":29.105,"sentiment":"neutral","sentiment_score":-0.20872530234711512},{"text":"And what is your phone 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India.","start":54.585,"end":62.629997,"sentiment":"neutral","sentiment_score":-0.11970567312978563},{"text":"We This is Airtel, but Airtel AU, we are a Internet service provider in Australia and a mobile plan services in Australia.","start":64.13,"end":75.965004,"sentiment":"neutral","sentiment_score":-0.04884003949436275},{"text":"Australian phone number.","start":76.185,"end":77.725,"sentiment":"neutral","sentiment_score":-0.03243372651437918},{"text":"Yeah.","start":80.345,"end":80.845,"sentiment":"neutral","sentiment_score":-0.02801731415092945}],"sentiment":"neutral","sentiment_score":-0.10207123762617508,"num_words":60,"start":48.745,"end":80.845},{"sentences":[{"text":"And we are separate one.","start":81.065,"end":82.925,"sentiment":"neutral","sentiment_score":-0.04533990398049355},{"text":"We don't belong to Airtel 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My name is. I'm a Postpaid customer mobile customer of data, and I'm currently in our overseas, but I'm unable to receive any SMS or make any calls because it says this I am not connected to the network. 919663531920. Yeah. Are you not able? Okay. So from in a separate one, unless you don't belong to Airtel, India? Okay. Okay. Okay. So it's a totally different company, is it? But how come it it would have the same name or company name? Or it's a really strange. Uh-huh. Alright. Yeah. I got it. Got it. Yeah. That's okay. That's okay. Alright. Thank you so much for your help. Bye. Thank you. 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My name is. I'm a Postpaid customer mobile customer of data, and I'm currently in our overseas, but I'm unable to receive any SMS or make any calls because it says this I am not connected to the network. 919663531920. Yeah.\n\nAre you not able? Okay. So from in a separate one, unless you don't belong to Airtel, India? Okay. Okay.\n\nOkay. So it's a totally different company, is it? But how come it it would have the same name or company name? Or it's a really strange. Uh-huh.\n\nAlright. Yeah. I got it. Got it. Yeah.\n\nThat's okay. That's okay. Alright. Thank you so much for your help. Bye.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":-0.009669450111687183},{"text":"My name is.","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":-0.022902322933077812},{"text":"I'm a Postpaid customer mobile customer of data, and I'm currently in our overseas, but I'm unable to receive any SMS or make any calls because it says this I am not connected to the network.","start":8.559999,"end":25.485,"sentiment":"neutral","sentiment_score":-0.20322979919405448},{"text":"919663531920.","start":33.48,"end":39.420002,"sentiment":"neutral","sentiment_score":-0.021032564342021946},{"text":"Yeah.","start":46.525,"end":47.025,"sentiment":"neutral","sentiment_score":-0.03083113208413124}],"sentiment":"neutral","sentiment_score":-0.17729792586483417,"num_words":42,"start":6.8799996,"end":47.025},{"sentences":[{"text":"Are you not able?","start":63.559998,"end":64.7,"sentiment":"neutral","sentiment_score":-0.07607559114694595},{"text":"Okay.","start":79.585,"end":80.085,"sentiment":"neutral","sentiment_score":-0.023924347013235092},{"text":"So from in a separate one, unless you don't belong to Airtel, India?","start":81.02,"end":88.32,"sentiment":"neutral","sentiment_score":-0.056141068442509726},{"text":"Okay.","start":93.5,"end":94.0,"sentiment":"neutral","sentiment_score":-0.02887014672160149},{"text":"Okay.","start":94.299995,"end":94.799995,"sentiment":"neutral","sentiment_score":-0.02361636981368065}],"sentiment":"neutral","sentiment_score":-0.05552735589444637,"num_words":20,"start":63.559998,"end":94.799995},{"sentences":[{"text":"Okay.","start":97.284996,"end":97.784996,"sentiment":"neutral","sentiment_score":-0.02620719000697136},{"text":"So it's a totally different company, is it?","start":98.485,"end":100.825,"sentiment":"neutral","sentiment_score":-0.042451852932572365},{"text":"But how come it it would have the same name or company name?","start":126.005,"end":130.265,"sentiment":"neutral","sentiment_score":-0.06713131356697816},{"text":"Or it's a really strange.","start":130.72499,"end":132.345,"sentiment":"neutral","sentiment_score":-0.13383105769753456},{"text":"Uh-huh.","start":143.62,"end":144.12,"sentiment":"neutral","sentiment_score":-0.11375198513269424}],"sentiment":"neutral","sentiment_score":-0.07219415583780833,"num_words":28,"start":97.284996,"end":144.12},{"sentences":[{"text":"Alright.","start":146.27693,"end":146.67694,"sentiment":"neutral","sentiment_score":0.005302343051880598},{"text":"Yeah.","start":146.67694,"end":146.83694,"sentiment":"neutral","sentiment_score":0.010225149802863598},{"text":"I got it.","start":146.83694,"end":147.63693,"sentiment":"neutral","sentiment_score":0.01748666726052761},{"text":"Got it.","start":147.63693,"end":148.45694,"sentiment":"neutral","sentiment_score":0.03826240077614784},{"text":"Yeah.","start":148.59694,"end":148.83693,"sentiment":"neutral","sentiment_score":0.08045928180217743}],"sentiment":"neutral","sentiment_score":0.028121447248850018,"num_words":8,"start":146.27693,"end":148.83693},{"sentences":[{"text":"That's okay.","start":148.83693,"end":149.63693,"sentiment":"neutral","sentiment_score":0.14373528957366943},{"text":"That's okay.","start":149.63693,"end":150.35693,"sentiment":"neutral","sentiment_score":0.1748339682817459},{"text":"Alright.","start":150.35693,"end":150.83693,"sentiment":"neutral","sentiment_score":0.22920173406600952},{"text":"Thank you so much for your help.","start":150.83693,"end":152.37694,"sentiment":"positive","sentiment_score":0.5317953143801007},{"text":"Bye.","start":153.23694,"end":153.71693,"sentiment":"neutral","sentiment_score":0.23861508071422577}],"sentiment":"positive","sentiment_score":0.37134788701167476,"num_words":13,"start":148.83693,"end":153.71693},{"sentences":[{"text":"Thank you.","start":153.71693,"end":154.27693,"sentiment":"neutral","sentiment_score":0.31083500385284424},{"text":"Bye bye.","start":154.27693,"end":155.01694,"sentiment":"neutral","sentiment_score":0.17158327251672745}],"sentiment":"neutral","sentiment_score":0.24120913818478584,"num_words":4,"start":153.71693,"end":155.01694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your toll account. How may I help you today?\n\nChannel 1: Hi. My name is. I'm a Postpaid customer mobile customer of data, and I'm currently in our overseas, but I'm unable to receive any SMS or make any calls because it says this I am not connected to the network.\n\nChannel 0: Okay. I'm so sorry to hear about that. And what is your phone number?\n\nChannel 1: 919663531920.\n\nChannel 0: Oh, okay. So you're pertaining with your Indian phone number?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, got it. Because we cannot service any other phone number asides with Australian phone number. So, technically, for your phone number in India, you have to contact your local network, which is in India, Airtel India.\n\nChannel 1: Are you not\n\nChannel 0: We\n\nChannel 1: able?\n\nChannel 0: This is Airtel, but Airtel AU, we are a Internet service provider in Australia and a mobile plan services in Australia. Australian phone number.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And we are separate one.\n\nChannel 1: from in a separate one, unless you don't belong to Airtel, India?\n\nChannel 0: We don't belong to Airtel India.\n\nChannel 1: Okay. Okay. Okay. So it's a totally different company, is\n\nChannel 0: Yeah.\n\nChannel 1: it?\n\nChannel 0: Yeah. That's correct. It just so happened we accidentally the same Airtel. So there are some customers really calling about their Airtel India. So, unfortunately, we are not affiliated.\n\nReason, we cannot cater or service any other phone number besides with Australian phone number, and we are totally separate company. We're not connected. Yep.\n\nChannel 1: But how come it it would have the same name or company name? Or it's a\n\nChannel 0: That\n\nChannel 1: really\n\nChannel 0: is\n\nChannel 1: strange.\n\nChannel 0: strange as well. Correct. Yeah. It's really strange. But, yeah, it is what it is.\n\nThe reason why we're just trying to explain to some customers calling about their Airtel Indian number that\n\nChannel 1: Uh-huh.\n\nChannel 0: we we're a separate one.\n\nChannel 1: Alright. Yeah. I got it.\n\nChannel 0: Yeah.\n\nChannel 1: Got it.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. That's okay. That's okay.\n\nChannel 0: Alright.\n\nChannel 1: Alright. Thank\n\nChannel 0: Take\n\nChannel 1: you\n\nChannel 0: care,\n\nChannel 1: so\n\nChannel 0: Amy,\n\nChannel 1: much\n\nChannel 0: for\n\nChannel 1: for\n\nChannel 0: your\n\nChannel 1: your help.\n\nChannel 0: time. Have a good one.\n\nChannel 1: Bye. Thank you. Bye bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.22617822885513303},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.35020408034324646},{"text":"Thank you so much for calling your toll account.","start":2.08,"end":4.3199997,"sentiment":"positive","sentiment_score":0.6392678419748942},{"text":"How may I help you today?","start":4.3199997,"end":5.62,"sentiment":"positive","sentiment_score":0.4906256099541982}],"sentiment":"positive","sentiment_score":0.5346528126133813,"channel":0,"num_words":18,"start":0.96,"end":5.62},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":-0.009669450111687183},{"text":"My name is.","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":-0.022902322933077812},{"text":"I'm a Postpaid customer mobile customer of data, and I'm currently in our overseas, but I'm unable to receive any SMS or make any 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The agent explains that customers calling about their Airtel Indian numbers are separate from those calling about their Australian phone number, and they cannot cater to any other phone numbers besides those in India. The agent apologizes for the confusion and explains that Airtel in Australia is different from Airtel in India."},"intents":{"segments":[{"text":"Thank you so much for calling your toll account. How may I help you today?","start_word":3,"end_word":17,"intents":[{"intent":"Request assistance","confidence_score":0.06301498}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22617822885513303},{"text":"Good afternoon. Thank you so much for calling your toll account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.5481313467025757},{"text":"Hi. My name is. I'm a Postpaid customer mobile customer of data, and I'm currently in our overseas, but I'm unable to receive any SMS or make any calls because it says this I am not connected to the network. Okay. I'm so sorry to hear about that. And what is your phone number? 919663531920. Oh, okay. So you're pertaining with your Indian phone number? Yeah. Oh, got it. Because we cannot service any other phone number asides with Australian phone number. So, technically, for your phone number in India, you have to contact your local network, which is in India, Airtel India. Are you not We able? This is Airtel, but Airtel AU, we are a Internet service provider in Australia and a mobile plan services in Australia. Australian phone number. Okay. Yeah. So And we are separate one. from in a separate one, unless you don't belong to Airtel, India? We don't belong to Airtel India. Okay. Okay. Okay. So it's a totally different company, is Yeah. it? Yeah. That's correct. It just so happened we accidentally the same Airtel. So there are some customers really calling about their Airtel India. So, unfortunately, we are not affiliated. Reason, we cannot cater or service any other phone number besides with Australian phone number, and we are totally separate company. We're not connected. Yep. But how come it it would have the same name or company name? Or it's a That really is strange. strange as well. Correct. Yeah. It's really strange. But, yeah, it is what it is. The reason why we're just trying to explain to some customers calling about their Airtel Indian number that Uh-huh. we we're a separate one. Alright. Yeah. I got it. Yeah. Got it. Okay. Yeah. That's okay. That's okay. Alright. Alright.","start_word":18,"end_word":316,"sentiment":"neutral","sentiment_score":-0.09377456456422806},{"text":"Thank Take you care, so Amy, much for for your your help. time. Have a good one.","start_word":317,"end_word":333,"sentiment":"positive","sentiment_score":0.4981248080730438},{"text":"Bye. Thank you. Bye bye. Mhmm. Bye.","start_word":334,"end_word":340,"sentiment":"neutral","sentiment_score":0.16542167961597443}],"average":{"sentiment":"neutral","sentiment_score":-0.029490548466879225}}}}