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This is Jo from the transfer service. I have Michael from Services Australia on the line. He's after following up on an email he sent for a quote for an ID printer. Can I transfer him through?\n\nThank you. Hold the line. Hello. Good, mate. Good.\n\nDid you guys get the email that I sent you earlier today and send it to the sales at Tikon? Yeah. Yeah. That's the one. Okay.\n\nCan that be today? I've got a okay. Because I've got to put a business case together today. So if I could get that quote today, that'd be helpful. Okay.\n\nGood on you. Thank you very much. Okay. Cheers, mate. 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This is Jo from the transfer service. I have Michael from Services Australia on the line. He's after following up on an email he sent for a quote for an ID printer. Can I transfer him through?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Thank you. Hold the line.\n\nChannel 0: Hello?\n\nChannel 1: Hello.\n\nChannel 0: Hi. Hi, Michael. It's Ross with. How are you, ma'am?\n\nChannel 1: Good, mate. Good. Did you guys get the email that I sent you earlier today and send it to the sales\n\nChannel 0: Yes. I have already\n\nChannel 1: at Tikon?\n\nChannel 0: received yep. Regarding Fargo STP 5,000 e single\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: side printer. Right? Yep. I have already\n\nChannel 1: That's\n\nChannel 0: got\n\nChannel 1: the one.\n\nChannel 0: and forwarded it to to the sales team. Like, got a few inquiries before, so they were working on it, and now they are working on yours. And from there, they'll be replying to your email, or I will be replying to your email once I have back from them.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Can that\n\nChannel 0: we are\n\nChannel 1: be\n\nChannel 0: already\n\nChannel 1: today?\n\nChannel 0: on it.\n\nChannel 1: I've got a okay. Because I've got to put a business case together today. So if I could get that quote today, that'd be helpful.\n\nChannel 0: Mhmm. 100% will try it and get it back to you today itself today itself.\n\nChannel 1: Okay.\n\nChannel 0: No worries.\n\nChannel 1: Good on you. Thank you\n\nChannel 0: Yep.\n\nChannel 1: very much.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Okay. Cheers, mate.\n\nChannel 0: Cheers.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.02077159844338894}],"sentiment":"neutral","sentiment_score":0.02077159844338894,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hi.","start":5.44,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.04991961270570755},{"text":"This is Jo from the transfer service.","start":5.7599998,"end":7.6,"sentiment":"neutral","sentiment_score":0.05897223789777074},{"text":"I have Michael from Services Australia on the line.","start":7.6,"end":10.179999,"sentiment":"neutral","sentiment_score":0.06647418811917305},{"text":"He's after following up on an email he sent for a quote for an ID printer.","start":10.32,"end":16.115,"sentiment":"neutral","sentiment_score":0.05685670557431877},{"text":"Can I transfer him 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representative from a transfer service calls Michael to follow up on an email he sent regarding a quote for an ID printer. Michael is transferred to Ross, an agent from Fargo STP 5,000 e single printer company, who is inquiring about a quote for the printer. Ross promises to send a quote to Michael and get back to him that day."},"intents":{"segments":[{"text":"This is Jo from the transfer service. I have Michael from Services Australia on the line. He's after following up on an email he sent for a quote for an ID printer. Can I transfer him through? Yeah.","start_word":2,"end_word":39,"intents":[{"intent":"Request quote","confidence_score":0.30370396},{"intent":"Transfer to sales team","confidence_score":0.01572636},{"intent":"Get quote","confidence_score":0.10930134}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Jo from the transfer service. I have Michael from Services Australia on the line. He's after following up on an email he sent for a quote for an ID printer. Can I transfer him through? Yeah. Sure.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.06309504061937332},{"text":"Thank you.","start_word":41,"end_word":42,"sentiment":"positive","sentiment_score":0.3688454031944275},{"text":"Hold the line. Hello? Hello. Hi. Hi, Michael. It's Ross with. How are you, ma'am?","start_word":43,"end_word":57,"sentiment":"neutral","sentiment_score":0.16972419619560242},{"text":"Good, mate. Good.","start_word":58,"end_word":60,"sentiment":"positive","sentiment_score":0.46296462416648865},{"text":"Did you guys get the email that I sent you earlier today and send it to the sales Yes. I have already at Tikon? received yep. Regarding Fargo STP 5,000 e single Yeah. Yeah. side printer. Right? Yep. I have already That's got the one. and forwarded it to to the sales team. Like, got a few inquiries before, so they were working on it, and now they are working on yours. And from there, they'll be replying to your email, or I will be replying to your email once I have back from them. Okay. So Can that we are be already today? on it. I've got a okay. Because I've got to put a business case together today. So if I could get that quote today, that'd be helpful. Mhmm. 100% will try it and get it back to you today itself today itself. Okay. No worries.","start_word":61,"end_word":209,"sentiment":"neutral","sentiment_score":0.08430224657058716},{"text":"Good on you. Thank you Yep. very much.","start_word":210,"end_word":217,"sentiment":"positive","sentiment_score":0.3714370131492615},{"text":"Alright. No worries. Okay.","start_word":218,"end_word":221,"sentiment":"neutral","sentiment_score":0.18283095955848697},{"text":"Cheers, mate. Cheers.","start_word":222,"end_word":224,"sentiment":"positive","sentiment_score":0.3890748620033264},{"text":"Bye. 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