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have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Doc Medical.\n\nO'Bara speaking. Jenny Ranson. K. Let me see if she's available. What was your name?\n\nYep. I'll see if she's available. Bear with me. Sorry. It looks like she's finished for the day.\n\nPerfect. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":2.6399999,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.019444972509518266},{"text":"If this is an emergency, hang up now and dial 000.","start":6.08,"end":9.86,"sentiment":"neutral","sentiment_score":-0.013322946276854385},{"text":"To speak to the medical clinic reception, press 1.","start":10.08,"end":13.219999,"sentiment":"neutral","sentiment_score":0.005240920103258557},{"text":"For all other inquiries, please press 2.","start":13.28,"end":16.564999,"sentiment":"neutral","sentiment_score":0.008334365407271045},{"text":"Doc Medical.","start":81.24,"end":81.64,"sentiment":"neutral","sentiment_score":0.008744950871914625}],"sentiment":"neutral","sentiment_score":0.003567732744724364,"num_words":37,"start":2.6399999,"end":81.64},{"sentences":[{"text":"O'Bara speaking.","start":81.64,"end":82.62,"sentiment":"neutral","sentiment_score":0.011301245540380478},{"text":"Jenny Ranson.","start":94.695,"end":95.595,"sentiment":"neutral","sentiment_score":0.01680872542783618},{"text":"K.","start":97.015,"end":97.255,"sentiment":"neutral","sentiment_score":0.013169629499316216},{"text":"Let me see if she's available.","start":97.255,"end":98.455,"sentiment":"neutral","sentiment_score":0.016182631409416597},{"text":"What was your name?","start":98.455,"end":99.675,"sentiment":"neutral","sentiment_score":0.012361021479591727}],"sentiment":"neutral","sentiment_score":0.014395296387374402,"num_words":15,"start":81.64,"end":99.675},{"sentences":[{"text":"Yep.","start":105.51,"end":105.75,"sentiment":"neutral","sentiment_score":0.058340683579444885},{"text":"I'll see if she's available.","start":105.75,"end":107.21,"sentiment":"neutral","sentiment_score":0.045817819982767106},{"text":"Bear with me.","start":107.35,"end":108.33,"sentiment":"neutral","sentiment_score":0.053062560657660164},{"text":"Sorry.","start":133.48,"end":133.87999,"sentiment":"neutral","sentiment_score":-0.04114734008908272},{"text":"It looks like she's finished for the day.","start":133.87999,"end":135.9,"sentiment":"neutral","sentiment_score":-0.0639894069172442}],"sentiment":"neutral","sentiment_score":-0.005913618331154187,"num_words":18,"start":105.51,"end":135.9},{"sentences":[{"text":"Perfect.","start":141.48,"end":141.87999,"sentiment":"positive","sentiment_score":0.5718781352043152},{"text":"Thank you.","start":141.87999,"end":142.51999,"sentiment":"positive","sentiment_score":0.4244191199541092},{"text":"Bye.","start":142.51999,"end":143.01999,"sentiment":"positive","sentiment_score":0.35950303077697754}],"sentiment":"positive","sentiment_score":0.4450548514723778,"num_words":4,"start":141.48,"end":143.01999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Doc Medical.\n\nO'Bara speaking.\n\nChannel 0: Yes, dear. Good afternoon. Can you help me out to transfer the call to Jennifer Ranson?\n\nChannel 1: Jenny Ranson. K. Let me see if she's available. What was your name?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Yep. I'll see if she's available. Bear with me.\n\nChannel 0: Thank you.\n\nChannel 1: Sorry. It looks like she's finished for the day.\n\nChannel 0: I see. No worries. Maybe I'll just try to ring back by next week. Thank you.\n\nChannel 1: Perfect. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye. Mhmm.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":2.6399999,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.019444972509518266},{"text":"If this is an emergency, hang up now and dial 000.","start":6.08,"end":9.86,"sentiment":"neutral","sentiment_score":-0.013322946276854385},{"text":"To speak to the medical clinic reception, press 1.","start":10.08,"end":13.219999,"sentiment":"neutral","sentiment_score":0.005240920103258557},{"text":"For all other inquiries, please press 2.","start":13.28,"end":16.564999,"sentiment":"neutral","sentiment_score":0.008334365407271045},{"text":"Doc Medical.","start":81.24,"end":81.64,"sentiment":"neutral","sentiment_score":0.008744950871914625}],"sentiment":"neutral","sentiment_score":0.003567732744724364,"channel":1,"num_words":37,"start":2.6399999,"end":81.64},{"sentences":[{"text":"O'Bara speaking.","start":81.64,"end":82.62,"sentiment":"neutral","sentiment_score":0.011301245540380478}],"sentiment":"neutral","sentiment_score":0.011301245540380478,"channel":1,"num_words":2,"start":81.64,"end":82.62},{"sentences":[{"text":"Yes, dear.","start":83.43,"end":84.229996,"sentiment":"neutral","sentiment_score":0.2003249078989029},{"text":"Good afternoon.","start":84.229996,"end":85.13,"sentiment":"positive","sentiment_score":0.3568315953016281},{"text":"Can you help me out to transfer the call to Jennifer Ranson?","start":85.99,"end":90.729996,"sentiment":"neutral","sentiment_score":0.09733977168798447}],"sentiment":"neutral","sentiment_score":0.14264939166605473,"channel":0,"num_words":16,"start":83.43,"end":90.729996},{"sentences":[{"text":"Jenny Ranson.","start":94.695,"end":95.595,"sentiment":"neutral","sentiment_score":0.01680872542783618},{"text":"K.","start":97.015,"end":97.255,"sentiment":"neutral","sentiment_score":0.013169629499316216},{"text":"Let me see if she's available.","start":97.255,"end":98.455,"sentiment":"neutral","sentiment_score":0.016182631409416597},{"text":"What was your name?","start":98.455,"end":99.675,"sentiment":"neutral","sentiment_score":0.012361021479591727}],"sentiment":"neutral","sentiment_score":0.014871304209988851,"channel":1,"num_words":13,"start":94.695,"end":99.675},{"sentences":[{"text":"Mary from Vigilance AI.","start":100.575,"end":103.475,"sentiment":"neutral","sentiment_score":0.021529976278543472}],"sentiment":"neutral","sentiment_score":0.021529976278543472,"channel":0,"num_words":4,"start":100.575,"end":103.475},{"sentences":[{"text":"Yep.","start":105.51,"end":105.75,"sentiment":"neutral","sentiment_score":0.058340683579444885},{"text":"I'll see if she's available.","start":105.75,"end":107.21,"sentiment":"neutral","sentiment_score":0.045817819982767106},{"text":"Bear with me.","start":107.35,"end":108.33,"sentiment":"neutral","sentiment_score":0.053062560657660164}],"sentiment":"neutral","sentiment_score":0.049624162829584546,"channel":1,"num_words":9,"start":105.51,"end":108.33},{"sentences":[{"text":"Thank you.","start":108.815,"end":109.555,"sentiment":"positive","sentiment_score":0.34489159286022186}],"sentiment":"positive","sentiment_score":0.34489159286022186,"channel":0,"num_words":2,"start":108.815,"end":109.555},{"sentences":[{"text":"Sorry.","start":133.48,"end":133.87999,"sentiment":"neutral","sentiment_score":-0.04114734008908272},{"text":"It looks like she's finished for the day.","start":133.87999,"end":135.9,"sentiment":"neutral","sentiment_score":-0.0639894069172442}],"sentiment":"neutral","sentiment_score":-0.06145139949189292,"channel":1,"num_words":9,"start":133.48,"end":135.9},{"sentences":[{"text":"I see.","start":136.88094,"end":137.68094,"sentiment":"neutral","sentiment_score":0.02495562471449375},{"text":"No worries.","start":137.68094,"end":138.32094,"sentiment":"neutral","sentiment_score":0.06903595477342606},{"text":"Maybe I'll just try to ring back by next week.","start":138.32094,"end":140.48094,"sentiment":"neutral","sentiment_score":0.03337334133684635},{"text":"Thank you.","start":140.48094,"end":141.22093,"sentiment":"positive","sentiment_score":0.49794358015060425}],"sentiment":"neutral","sentiment_score":0.09485023329034448,"channel":0,"num_words":16,"start":136.88094,"end":141.22093},{"sentences":[{"text":"Perfect.","start":141.48,"end":141.87999,"sentiment":"positive","sentiment_score":0.5718781352043152},{"text":"Thank","start":141.87999,"end":142.12,"sentiment":"positive","sentiment_score":0.4640792906284332}],"sentiment":"positive","sentiment_score":0.5179787129163742,"channel":1,"num_words":2,"start":141.48,"end":142.12},{"sentences":[{"text":"Okay.","start":142.08093,"end":142.40094,"sentiment":"positive","sentiment_score":0.3968961536884308}],"sentiment":"positive","sentiment_score":0.3968961536884308,"channel":0,"num_words":1,"start":142.08093,"end":142.40094},{"sentences":[{"text":"you.","start":142.12,"end":142.51999,"sentiment":"positive","sentiment_score":0.3847589492797851}],"sentiment":"positive","sentiment_score":0.3847589492797851,"channel":1,"num_words":1,"start":142.12,"end":142.51999},{"sentences":[{"text":"Thank","start":142.40094,"end":142.64093,"sentiment":"positive","sentiment_score":0.3857581615447998}],"sentiment":"positive","sentiment_score":0.3857581615447998,"channel":0,"num_words":1,"start":142.40094,"end":142.64093},{"sentences":[{"text":"Bye.","start":142.51999,"end":143.01999,"sentiment":"positive","sentiment_score":0.35950303077697754}],"sentiment":"positive","sentiment_score":0.35950303077697754,"channel":1,"num_words":1,"start":142.51999,"end":143.01999},{"sentences":[{"text":"you.","start":142.64093,"end":142.88094,"sentiment":"neutral","sentiment_score":0.28605180978775024},{"text":"Bye.","start":142.88094,"end":143.38094,"sentiment":"neutral","sentiment_score":0.13298329710960388},{"text":"Mhmm.","start":143.76094,"end":144.26094,"sentiment":"neutral","sentiment_score":0.020335284993052483}],"sentiment":"neutral","sentiment_score":0.1464567972968022,"channel":0,"num_words":3,"start":142.64093,"end":144.26094}]},"summary":{"result":"success","short":"A customer calls Bendigo and District dash Cooperative and is directed to press 1 for all other inquiries. The customer is then transferred to Jennifer Ranson, but she is busy and unable to take the call. The agent promises to try again by next week and the call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Can you help me out to transfer the call to Jennifer Ranson? Jenny Ranson.","start_word":43,"end_word":56,"intents":[{"intent":"Transfer call","confidence_score":0.5893113}]},{"text":"Maybe I'll just try to ring back by next week. Thank you. Perfect.","start_word":96,"end_word":108,"intents":[{"intent":"Call back","confidence_score":0.108593725}]}]},"sentiments":{"segments":[{"text":"You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Doc Medical. O'Bara speaking. Yes, dear.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.019593648612499237},{"text":"Good afternoon.","start_word":41,"end_word":42,"sentiment":"positive","sentiment_score":0.33882683515548706},{"text":"Can you help me out to transfer the call to Jennifer Ranson? Jenny Ranson. K. Let me see if she's available. What was your name? Mary from Vigilance AI. Yep. I'll see if she's available. Bear with me.","start_word":43,"end_word":80,"sentiment":"neutral","sentiment_score":0.04385365918278694},{"text":"Thank you.","start_word":81,"end_word":82,"sentiment":"positive","sentiment_score":0.3370560109615326},{"text":"Sorry. It looks like she's finished for the day. I see. No worries. Maybe I'll just try to ring back by next week.","start_word":83,"end_word":105,"sentiment":"neutral","sentiment_score":-0.004370581358671188},{"text":"Thank you. Perfect. Thank Okay. you. Thank Bye.","start_word":106,"end_word":113,"sentiment":"positive","sentiment_score":0.43522897362709045},{"text":"you. Bye. Mhmm.","start_word":114,"end_word":116,"sentiment":"neutral","sentiment_score":0.11976884305477142}],"average":{"sentiment":"neutral","sentiment_score":0.07181465491819918}}}}