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That's okay. I'm just trying to figure out what the hell is going on because Julie was a bit of a fuck fest, and I have a feeling I was going through my file note and because my file note and the SOA is supposed to be a source of truth. And, like, I can see like, everything I sent to you was the SOA she signed, but she fuck. I think the admins deleted the wrong one and made her sign the wrong the wrong fucking SOA, which is okay. I can send her this one and get her to re sign it. It'll be fine. It doesn't affect anything. It's just the numbers are actually different because she yeah. The one that she signed was dated the tenth, and that was the one that was meant to be voided. And the one that was actually voided was the wrong one. So I will send it to her. I'll give her a call, let her know that, unfortunately, she signed the wrong SOA. Can she just sign this one and send it back to us? The TTR is fine. It's just that let me screenshot this for you. This is essentially what we're working on because yeah. She had to have two SOAs done because Kyle did her first one, and when I presented it, her bloody income was different. Okay. But I don't know why yeah. I don't know I don't know how those notes get there. That's I don't know. That's insane. I think it was alright. Why do they put notes there? Why do they have to put do they have to put notes now? I've got the same notes in there. Yeah. Yeah. No. That's okay. So I think the admins have voided the wrong Urdu sign, and she signed the one that was left over. And, actually, it should have been the other one. So leave it well, let I will call her. I'll let her know that we just need to get the new one signed. She unfortunately signed the wrong one. This is the TTR stuff here. Okay. Okay. Yeah. Definitely. And, like, when I leave those in the opportunity, someone's meant to transfer that stuff over. So we just need them to look at the notes that are left in the opportunity as well because that would have saved you a ton of time. Well, exactly. Exactly right. And I tried to say that this is. I think it's just a massive miscommunication, and I just said to tell me because we're having a lot of problems with that communication aspect and, like, things aren't being read properly and even, like, quotes aren't being done in time, and it's causing a massive message disconnect, and it's affecting you and it's affecting us. And I said to Tommy, the only thing I can see to fix this problem is if I do all the work in between. And he goes, that's bullshit. I said, it's the only thing I can see that is gonna fix the problem because the communication between from where we are as advisers to you doing implementation, something is falling apart in that in between that. So, yeah, it's not great. We've gotta find some way of fixing that communication breakdown. I think Tommy's gonna work on that because he's a bit set up with the whole being booked in in twenty four hours to talk about as a quote reduction but not having any kind of quote there or being booked in for an SOA presentation, and there's no reduction quote, which means we have to go off a new quote, which means when the client signs, it goes to you. The price is different. We go back and do the whole thing again. It's just the whole thing is there's a massive communication, and it's not right. It's a little bit frustrating. And I fully get what you are because I'm so frustrated as well because you told me I'm actually close to being done. Like, I'm so sick of it. Doing things two or three times over. I'm trying to paste things together. It's it's just a lot. It's just a lot. Absolutely. Absolutely. Because I it's okay. I I've just screenshot of what that SOA is. I will send because there's it was only the, like, the TTR drawdown and things like that will be changing based on her income. I'll send it to her now. I'll give her a quick call and go, hey. So sorry. Can you just sign that, return it back for me? And then did you need to send her anything else? Do you want me to send it with the SOA so she signed one thing with everything at once? Yeah. That's cool. I'll give her a quick call. Let her know if the doc if there's a redo sign coming through that we just need to there was a slight error in the SOA sign. We're just gonna resend it. She can just resend it for us and send it back with the consent form, then that'll all be sorted. Okay. So if you want this in a copy sign. Yeah. That's definitely fine. If you wanted to save it as a soft soft file, do you want me to yeah. Because you do a template, and I can add to that template, can't I? When you are doing so, like, you can just add a bunch here. Yeah. I do. Yeah. Yeah. Definitely. We'll just do that. You're fucked. No. It's okay. We'll sort it out. We figure it out before I do. I put pieces together. Yeah. Of course. No problem. Easy. Thanks, Jack. See you later. 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Jack. Can you hear me? Holy shit. Where's that coming from? It's from my computer.\n\nFuck. That's loud. That's crazy. You're through my it comes through my computer on my earphone. That's okay.\n\nI'm just trying to figure out what the hell is going on because Julie was a bit of a fuck fest, and I have a feeling I was going through my file note and because my file note and the SOA is supposed to be a source of truth. And, like, I can see like, everything I sent to you was the SOA she signed, but she fuck. I think the admins deleted the wrong one and made her sign the wrong the wrong fucking SOA, which is okay. I can send her this one and get her to re sign it. It'll be fine.\n\nIt doesn't affect anything. It's just the numbers are actually different because she yeah. The one that she signed was dated the tenth, and that was the one that was meant to be voided. And the one that was actually voided was the wrong one. So I will send it to her.\n\nI'll give her a call, let her know that, unfortunately, she signed the wrong SOA. Can she just sign this one and send it back to us? The TTR is fine. It's just that let me screenshot this for you. This is essentially what we're working on because yeah.\n\nShe had to have two SOAs done because Kyle did her first one, and when I presented it, her bloody income was different. Okay. But I don't know why yeah. I don't know I don't know how those notes get there. That's I don't know.\n\nThat's insane. I think it was alright. Why do they put notes there? Why do they have to put do they have to put notes now? I've got the same notes in there.\n\nYeah. Yeah. No. That's okay. So I think the admins have voided the wrong Urdu sign, and she signed the one that was left over.\n\nAnd, actually, it should have been the other one. So leave it well, let I will call her. I'll let her know that we just need to get the new one signed. She unfortunately signed the wrong one. This is the TTR stuff here.\n\nOkay. Okay. Yeah. Definitely. And, like, when I leave those in the opportunity, someone's meant to transfer that stuff over.\n\nSo we just need them to look at the notes that are left in the opportunity as well because that would have saved you a ton of time. Well, exactly. Exactly right. And I tried to say that this is. I think it's just a massive miscommunication, and I just said to tell me because we're having a lot of problems with that communication aspect and, like, things aren't being read properly and even, like, quotes aren't being done in time, and it's causing a massive message disconnect, and it's affecting you and it's affecting us.\n\nAnd I said to Tommy, the only thing I can see to fix this problem is if I do all the work in between. And he goes, that's bullshit. I said, it's the only thing I can see that is gonna fix the problem because the communication between from where we are as advisers to you doing implementation, something is falling apart in that in between that. So, yeah, it's not great. We've gotta find some way of fixing that communication breakdown.\n\nI think Tommy's gonna work on that because he's a bit set up with the whole being booked in in twenty four hours to talk about as a quote reduction but not having any kind of quote there or being booked in for an SOA presentation, and there's no reduction quote, which means we have to go off a new quote, which means when the client signs, it goes to you. The price is different. We go back and do the whole thing again. It's just the whole thing is there's a massive communication, and it's not right. It's a little bit frustrating.\n\nAnd I fully get what you are because I'm so frustrated as well because you told me I'm actually close to being done. Like, I'm so sick of it. Doing things two or three times over. I'm trying to paste things together. It's it's just a lot.\n\nIt's just a lot. Absolutely. Absolutely. Because I it's okay. I I've just screenshot of what that SOA is.\n\nI will send because there's it was only the, like, the TTR drawdown and things like that will be changing based on her income. I'll send it to her now. I'll give her a quick call and go, hey. So sorry. Can you just sign that, return it back for me?\n\nAnd then did you need to send her anything else? Do you want me to send it with the SOA so she signed one thing with everything at once? Yeah. That's cool. I'll give her a quick call.\n\nLet her know if the doc if there's a redo sign coming through that we just need to there was a slight error in the SOA sign. We're just gonna resend it. She can just resend it for us and send it back with the consent form, then that'll all be sorted. Okay. So if you want this in a copy sign.\n\nYeah. That's definitely fine. If you wanted to save it as a soft soft file, do you want me to yeah. Because you do a template, and I can add to that template, can't I? When you are doing so, like, you can just add a bunch here.\n\nYeah. I do. Yeah. Yeah. Definitely.\n\nWe'll just do that. You're fucked. No. It's okay. We'll sort it out.\n\nWe figure it out before I do. I put pieces together. Yeah. Of course. No problem.\n\nEasy. Thanks, Jack. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Jack.","start":1.4399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.005731504876166582},{"text":"Can you hear me?","start":2.1599998,"end":3.1399999,"sentiment":"neutral","sentiment_score":-0.013289198745042086},{"text":"Holy shit.","start":5.52,"end":6.16,"sentiment":"negative","sentiment_score":-0.720735102891922},{"text":"Where's that coming from?","start":6.16,"end":7.12,"sentiment":"negative","sentiment_score":-0.455061674118042},{"text":"It's from my computer.","start":7.12,"end":8.1,"sentiment":"negative","sentiment_score":-0.48050228506326675}],"sentiment":"neutral","sentiment_score":-0.3280216154525988,"num_words":16,"start":1.4399999,"end":8.1},{"sentences":[{"text":"Fuck.","start":8.16,"end":8.48,"sentiment":"negative","sentiment_score":-0.7611886858940125},{"text":"That's loud.","start":8.48,"end":9.3,"sentiment":"negative","sentiment_score":-0.6395235657691956},{"text":"That's crazy.","start":10.32,"end":11.04,"sentiment":"negative","sentiment_score":-0.6325595378875732},{"text":"You're through my it comes through my computer on my earphone.","start":11.04,"end":13.46,"sentiment":"negative","sentiment_score":-0.33507126569747925},{"text":"That's okay.","start":13.5199995,"end":14.34,"sentiment":"neutral","sentiment_score":-0.16361501812934875}],"sentiment":"negative","sentiment_score":-0.40657604734102887,"num_words":18,"start":8.16,"end":14.34},{"sentences":[{"text":"I'm just trying to figure out what the hell is going on because Julie was a bit of a fuck fest, and I have a feeling I was going through my file note and because my file note and the SOA is supposed to be a source of truth.","start":14.605,"end":29.744999,"sentiment":"negative","sentiment_score":-0.49900159787158577},{"text":"And, like, I can see like, everything I sent to you was the SOA she signed, but she fuck.","start":30.19,"end":36.91,"sentiment":"negative","sentiment_score":-0.35332754097486796},{"text":"I think the admins deleted the wrong one and made her sign the wrong the wrong fucking SOA, which is okay.","start":36.91,"end":45.254997,"sentiment":"negative","sentiment_score":-0.4917097031360581},{"text":"I can send her this one and get her to re sign it.","start":45.254997,"end":47.414997,"sentiment":"neutral","sentiment_score":0.15392247988627508},{"text":"It'll be fine.","start":47.414997,"end":48.055,"sentiment":"neutral","sentiment_score":0.21100994447867075}],"sentiment":"negative","sentiment_score":-0.3700588882679031,"num_words":105,"start":14.605,"end":48.055},{"sentences":[{"text":"It doesn't affect anything.","start":48.055,"end":49.335,"sentiment":"neutral","sentiment_score":0.047322542406618595},{"text":"It's just the numbers are actually different because she yeah.","start":49.335,"end":55.675,"sentiment":"neutral","sentiment_score":-0.07720753997564316},{"text":"The one that she signed was dated the tenth, and that was the one that was meant to be voided.","start":55.735,"end":61.440002,"sentiment":"neutral","sentiment_score":-0.1649101510643959},{"text":"And the one that was actually voided was the wrong one.","start":62.3,"end":65.26,"sentiment":"neutral","sentiment_score":-0.23235614733262497},{"text":"So I will send it to her.","start":65.26,"end":67.18,"sentiment":"neutral","sentiment_score":-0.016941291945321218}],"sentiment":"neutral","sentiment_score":-0.12606720991719228,"num_words":52,"start":48.055,"end":67.18},{"sentences":[{"text":"I'll give her a call, let her know that, unfortunately, she signed the wrong SOA.","start":67.18,"end":70.22,"sentiment":"neutral","sentiment_score":-0.09658341432611148},{"text":"Can she just sign this one and send it back to us?","start":70.22,"end":72.64,"sentiment":"neutral","sentiment_score":-0.056383034524818264},{"text":"The TTR is fine.","start":73.875,"end":75.395004,"sentiment":"neutral","sentiment_score":0.0469221118837595},{"text":"It's just that let me screenshot this for you.","start":75.395004,"end":78.195,"sentiment":"neutral","sentiment_score":0.07870571066935857},{"text":"This is essentially what we're working on because yeah.","start":78.195,"end":83.955,"sentiment":"neutral","sentiment_score":0.013094548135995865}],"sentiment":"neutral","sentiment_score":-0.022682792906250273,"num_words":49,"start":67.18,"end":83.955},{"sentences":[{"text":"She had to have two SOAs done because Kyle did her first one, and when I presented it, her bloody income was different.","start":83.955,"end":91.74,"sentiment":"neutral","sentiment_score":-0.12554486257874448},{"text":"Okay.","start":93.08,"end":93.58,"sentiment":"neutral","sentiment_score":-0.08268792927265167},{"text":"But I don't know why yeah.","start":96.28,"end":98.28,"sentiment":"neutral","sentiment_score":-0.29962189743916195},{"text":"I don't know I don't know how those notes get there.","start":98.28,"end":100.84,"sentiment":"negative","sentiment_score":-0.368906552141363},{"text":"That's I don't know.","start":100.84,"end":102.385,"sentiment":"negative","sentiment_score":-0.49397609382867813}],"sentiment":"neutral","sentiment_score":-0.24004061337974336,"num_words":45,"start":83.955,"end":102.385},{"sentences":[{"text":"That's insane.","start":102.385,"end":103.205,"sentiment":"negative","sentiment_score":-0.4460127428174019},{"text":"I think it was alright.","start":103.505,"end":106.965,"sentiment":"neutral","sentiment_score":-0.036619159206748006},{"text":"Why do they put notes there?","start":107.104996,"end":108.385,"sentiment":"neutral","sentiment_score":-0.08042390396197636},{"text":"Why do they have to put do they have to put notes now?","start":108.385,"end":110.545,"sentiment":"neutral","sentiment_score":-0.07831764221191406},{"text":"I've got the same notes in there.","start":110.545,"end":112.085,"sentiment":"neutral","sentiment_score":-0.06706538743206433}],"sentiment":"neutral","sentiment_score":-0.09228035655211318,"num_words":33,"start":102.385,"end":112.085},{"sentences":[{"text":"Yeah.","start":116.62,"end":117.12,"sentiment":"neutral","sentiment_score":-0.0523107573390007},{"text":"Yeah.","start":127.58,"end":127.82,"sentiment":"neutral","sentiment_score":-0.00851112138479948},{"text":"No.","start":127.82,"end":128.06,"sentiment":"neutral","sentiment_score":-0.10700002312660216},{"text":"That's okay.","start":128.06,"end":128.88,"sentiment":"neutral","sentiment_score":-0.0192921943962574},{"text":"So I think the admins have voided the wrong Urdu sign, and she signed the one that was left over.","start":129.625,"end":136.365,"sentiment":"neutral","sentiment_score":-0.12469928972423076}],"sentiment":"neutral","sentiment_score":-0.1080156834051013,"num_words":25,"start":116.62,"end":136.365},{"sentences":[{"text":"And, actually, it should have been the other one.","start":136.825,"end":139.225,"sentiment":"neutral","sentiment_score":-0.06355748967164093},{"text":"So leave it well, let I will call her.","start":139.225,"end":141.62999,"sentiment":"neutral","sentiment_score":0.11693866137001249},{"text":"I'll let her know that we just need to get the new one signed.","start":141.62999,"end":144.75,"sentiment":"neutral","sentiment_score":0.04383913640465055},{"text":"She unfortunately signed the wrong one.","start":144.75,"end":146.76999,"sentiment":"negative","sentiment_score":-0.3595710943142573},{"text":"This is the TTR stuff here.","start":147.62999,"end":150.61,"sentiment":"neutral","sentiment_score":-0.27020908147096634}],"sentiment":"neutral","sentiment_score":-0.06101142272183841,"num_words":44,"start":136.825,"end":150.61},{"sentences":[{"text":"Okay.","start":152.11,"end":152.59,"sentiment":"neutral","sentiment_score":-0.01673053205013275},{"text":"Okay.","start":152.59,"end":153.09,"sentiment":"neutral","sentiment_score":0.005829177796840668},{"text":"Yeah.","start":172.17,"end":172.67,"sentiment":"neutral","sentiment_score":-0.05990874022245407},{"text":"Definitely.","start":177.84999,"end":178.33,"sentiment":"neutral","sentiment_score":-0.0026053539477288723},{"text":"And, like, when I leave those in the opportunity, someone's meant to transfer that stuff over.","start":178.33,"end":183.15,"sentiment":"neutral","sentiment_score":-0.03798449318856001}],"sentiment":"neutral","sentiment_score":-0.03405836697202176,"num_words":20,"start":152.11,"end":183.15},{"sentences":[{"text":"So we just need them to look at the notes that are left in the opportunity as well because that would have saved you a ton of time.","start":183.61,"end":190.355,"sentiment":"neutral","sentiment_score":0.20223119189696653},{"text":"Well, exactly.","start":191.45499,"end":192.355,"sentiment":"neutral","sentiment_score":0.10425131767988206},{"text":"Exactly right.","start":192.415,"end":193.215,"sentiment":"neutral","sentiment_score":-0.001880275085568428},{"text":"And I tried to say that this is.","start":193.215,"end":194.995,"sentiment":"neutral","sentiment_score":-0.17509484849870205},{"text":"I think it's just a massive miscommunication, and I just said to tell me because we're having a lot of problems with that communication aspect and, like, things aren't being read properly and even, like, quotes aren't being done in time, and it's causing a massive message disconnect, and it's affecting you and it's affecting us.","start":229.86,"end":246.275,"sentiment":"negative","sentiment_score":-0.6612050038363252}],"sentiment":"negative","sentiment_score":-0.33917732858875144,"num_words":96,"start":183.61,"end":246.275},{"sentences":[{"text":"And I said to Tommy, the only thing I can see to fix this problem is if I do all the work in between.","start":246.415,"end":252.575,"sentiment":"negative","sentiment_score":-0.4015231368442376},{"text":"And he goes, that's bullshit.","start":252.575,"end":253.775,"sentiment":"negative","sentiment_score":-0.6037344336509705},{"text":"I said, it's the only thing I can see that is gonna fix the problem because the communication between from where we are as advisers to you doing implementation, something is falling apart in that in between that.","start":253.775,"end":266.03,"sentiment":"negative","sentiment_score":-0.49007468552965866},{"text":"So, yeah, it's not great.","start":266.03,"end":269.76498,"sentiment":"negative","sentiment_score":-0.5514788866043091},{"text":"We've gotta find some way of fixing that communication breakdown.","start":269.76498,"end":272.985,"sentiment":"negative","sentiment_score":-0.5527212202548981}],"sentiment":"negative","sentiment_score":-0.48247161144163553,"num_words":82,"start":246.415,"end":272.985},{"sentences":[{"text":"I think Tommy's gonna work on that because he's a bit set up with the whole being booked in in twenty four hours to talk about as a quote reduction but not having any kind of quote there or being booked in for an SOA presentation, and there's no reduction quote, which means we have to go off a new quote, which means when the client signs, it goes to you.","start":273.285,"end":291.34,"sentiment":"neutral","sentiment_score":-0.24057976723137037},{"text":"The price is different.","start":291.34,"end":292.3,"sentiment":"negative","sentiment_score":-0.4565706178545952},{"text":"We go back and do the whole thing again.","start":292.3,"end":294.24,"sentiment":"neutral","sentiment_score":-0.32430364025963676},{"text":"It's just the whole thing is there's a massive communication, and it's not right.","start":294.62,"end":299.495,"sentiment":"negative","sentiment_score":-0.5543774004493441},{"text":"It's a little bit frustrating.","start":300.195,"end":301.495,"sentiment":"negative","sentiment_score":-0.7232085943222046}],"sentiment":"neutral","sentiment_score":-0.3223641289814005,"num_words":103,"start":273.285,"end":301.495},{"sentences":[{"text":"And I fully get what you are because I'm so frustrated as well because you told me I'm actually close to being done.","start":301.715,"end":307.475,"sentiment":"negative","sentiment_score":-0.5723977322163789},{"text":"Like, I'm so sick of it.","start":307.475,"end":309.095,"sentiment":"negative","sentiment_score":-0.7215300699075063},{"text":"Doing things two or three times over.","start":310.22998,"end":312.41,"sentiment":"negative","sentiment_score":-0.33695137926510405},{"text":"I'm trying to paste things together.","start":313.11,"end":315.05,"sentiment":"neutral","sentiment_score":-0.3197293778260549},{"text":"It's it's just a lot.","start":315.83,"end":317.53,"sentiment":"negative","sentiment_score":-0.4236196517944336}],"sentiment":"negative","sentiment_score":-0.5082864349192762,"num_words":47,"start":301.715,"end":317.53},{"sentences":[{"text":"It's just a lot.","start":318.22998,"end":319.44998,"sentiment":"neutral","sentiment_score":-0.1997038535773754},{"text":"Absolutely.","start":339.05002,"end":339.55002,"sentiment":"neutral","sentiment_score":0.2501944601535797},{"text":"Absolutely.","start":339.85,"end":340.35,"sentiment":"neutral","sentiment_score":0.2300996035337448},{"text":"Because I it's okay.","start":340.89,"end":342.01,"sentiment":"neutral","sentiment_score":0.1735677346587181},{"text":"I I've just screenshot of what that SOA is.","start":342.01,"end":345.93002,"sentiment":"neutral","sentiment_score":0.03619813794891039}],"sentiment":"neutral","sentiment_score":0.03692278050278362,"num_words":19,"start":318.22998,"end":345.93002},{"sentences":[{"text":"I will send because there's it was only the, like, the TTR drawdown and things like that will be changing based on her income.","start":345.93002,"end":353.71002,"sentiment":"neutral","sentiment_score":0.002179572591558099},{"text":"I'll send it to her now.","start":354.16498,"end":356.085,"sentiment":"neutral","sentiment_score":0.05103658139705658},{"text":"I'll give her a quick call and go, hey.","start":356.085,"end":357.845,"sentiment":"neutral","sentiment_score":0.07023567996091312},{"text":"So sorry.","start":357.845,"end":358.405,"sentiment":"neutral","sentiment_score":0.014844411984086037},{"text":"Can you just sign that, return it back for me?","start":358.405,"end":360.745,"sentiment":"neutral","sentiment_score":0.01759389229118824}],"sentiment":"neutral","sentiment_score":0.023456433276627577,"num_words":51,"start":345.93002,"end":360.745},{"sentences":[{"text":"And then did you need to send her anything else?","start":361.28497,"end":363.78497,"sentiment":"neutral","sentiment_score":-0.00706751998513937},{"text":"Do you want me to send it with the SOA so she signed one thing with everything at once?","start":385.245,"end":390.705,"sentiment":"neutral","sentiment_score":0.023776997370939506},{"text":"Yeah.","start":393.16498,"end":393.66498,"sentiment":"neutral","sentiment_score":0.09252752363681792},{"text":"That's cool.","start":399.78,"end":400.26,"sentiment":"positive","sentiment_score":0.5274272263050079},{"text":"I'll give her a quick call.","start":400.26,"end":401.14,"sentiment":"neutral","sentiment_score":0.22992433607578278}],"sentiment":"neutral","sentiment_score":0.07652673007626283,"num_words":38,"start":361.28497,"end":401.14},{"sentences":[{"text":"Let her know if the doc if there's a redo sign coming through that we just need to there was a slight error in the SOA sign.","start":401.14,"end":407.115,"sentiment":"neutral","sentiment_score":0.09364424576913868},{"text":"We're just gonna resend it.","start":407.115,"end":408.075,"sentiment":"neutral","sentiment_score":0.14098803997039794},{"text":"She can just resend it for us and send it back with the consent form, then that'll all be sorted.","start":408.075,"end":412.815,"sentiment":"neutral","sentiment_score":0.16127613931894302},{"text":"Okay.","start":415.435,"end":415.675,"sentiment":"neutral","sentiment_score":0.0992344692349434},{"text":"So if you want this in a copy sign.","start":415.675,"end":417.435,"sentiment":"neutral","sentiment_score":0.035811827104124755}],"sentiment":"neutral","sentiment_score":0.1109741699220913,"num_words":62,"start":401.14,"end":417.435},{"sentences":[{"text":"Yeah.","start":417.435,"end":417.755,"sentiment":"neutral","sentiment_score":0.10652807354927064},{"text":"That's definitely fine.","start":417.755,"end":418.635,"sentiment":"neutral","sentiment_score":0.20775224765141806},{"text":"If you wanted to save it as a soft soft file, do you want me to yeah.","start":418.635,"end":422.73,"sentiment":"neutral","sentiment_score":0.05513731280670447},{"text":"Because you do a template, and I can add to that template, can't I?","start":422.89,"end":425.87003,"sentiment":"neutral","sentiment_score":0.04617754928767681},{"text":"When you are doing so, like, you can just add a bunch here.","start":428.81,"end":431.87,"sentiment":"neutral","sentiment_score":0.00924135042497745}],"sentiment":"neutral","sentiment_score":0.05070296624520173,"num_words":48,"start":417.435,"end":431.87},{"sentences":[{"text":"Yeah.","start":442.80502,"end":442.92502,"sentiment":"neutral","sentiment_score":0.031064849346876144},{"text":"I do.","start":442.92502,"end":443.36502,"sentiment":"neutral","sentiment_score":0.03897015191614628},{"text":"Yeah.","start":443.36502,"end":443.605,"sentiment":"neutral","sentiment_score":0.02319908142089844},{"text":"Yeah.","start":443.605,"end":443.845,"sentiment":"neutral","sentiment_score":0.027630509808659554},{"text":"Definitely.","start":443.845,"end":444.345,"sentiment":"neutral","sentiment_score":0.043070435523986816}],"sentiment":"neutral","sentiment_score":0.03381752998878559,"num_words":6,"start":442.80502,"end":444.345},{"sentences":[{"text":"We'll just do that.","start":444.48502,"end":445.465,"sentiment":"neutral","sentiment_score":0.011404226068407297},{"text":"You're fucked.","start":445.845,"end":446.58502,"sentiment":"negative","sentiment_score":-0.5136204361915588},{"text":"No.","start":451.01492,"end":451.2549,"sentiment":"neutral","sentiment_score":-0.08053810894489288},{"text":"It's okay.","start":451.2549,"end":451.73492,"sentiment":"neutral","sentiment_score":-0.06171153485774994},{"text":"We'll sort it out.","start":451.73492,"end":452.45493,"sentiment":"neutral","sentiment_score":-0.016364675480872393}],"sentiment":"neutral","sentiment_score":-0.09623414220718238,"num_words":13,"start":444.48502,"end":452.45493},{"sentences":[{"text":"We figure it out before I do.","start":452.45493,"end":453.81494,"sentiment":"neutral","sentiment_score":0.009771311389548438},{"text":"I put pieces together.","start":453.81494,"end":454.95493,"sentiment":"neutral","sentiment_score":0.012721458449959755},{"text":"Yeah.","start":456.21494,"end":456.53494,"sentiment":"neutral","sentiment_score":0.031388815492391586},{"text":"Of course.","start":456.53494,"end":457.09494,"sentiment":"neutral","sentiment_score":0.018656138330698013},{"text":"No problem.","start":457.09494,"end":458.31494,"sentiment":"neutral","sentiment_score":-0.11749348789453506}],"sentiment":"neutral","sentiment_score":-0.002937554381787777,"num_words":16,"start":452.45493,"end":458.31494},{"sentences":[{"text":"Easy.","start":458.5349,"end":459.01492,"sentiment":"positive","sentiment_score":0.3685050904750824},{"text":"Thanks, Jack.","start":459.01492,"end":459.49493,"sentiment":"positive","sentiment_score":0.6052085757255554},{"text":"See you later.","start":459.49493,"end":460.31494,"sentiment":"positive","sentiment_score":0.3559800187746684},{"text":"Bye.","start":460.93494,"end":461.43494,"sentiment":"neutral","sentiment_score":-0.09470102936029434}],"sentiment":"positive","sentiment_score":0.364594466984272,"num_words":7,"start":458.5349,"end":461.43494}]}}]},{"alternatives":[{"transcript":"Yeah. Hello, Dana. What's going on? Yep. Okay. Okay. Okay. I think it was apparently, it's it was Adam. No. Like, I think they think they're helping whoever is gonna read that, which obviously is me, but I go off the SOA regardless. The SOA is the bible. Like, I don't know why. Just yeah. Anyway. Okay. Okay. Got it. Can you speak with Samantha as well and just let her know what's going on if she's accidentally done that? Just so she knows. I think she's kind of oblivious. I was chatting with her before, but she just didn't seem to know too much what was going on. She didn't even know who wrote those notes, and she probably should know because it's it's she's Julie's in her book, and these projects are supposed to be checked off by Samantha, etcetera. Do you know what I mean? Yes. Yes. Well, exactly exactly right. And I tried to say that to Samantha, but, Samantha, I don't think she really understood. I tried to say to her, look. Dana's got a note there that says not to contact her for three weeks because she's on holiday, and I've called her this morning asking for bank details. You know what I mean? When I probably shouldn't have because she's on fucking holiday. But I just I don't read the notes from the opportunities, which is that's fine. But maybe Sammy should just double check those notes before signing up on these projects. So I I really don't understand if it's Para or if it's the admin that is finalizing the projects before I touch them. I really don't know. Yep. Yeah. I know. Yeah. I'm I'm gonna I was a senior meeting on next week. I'm gonna bring this up with Larissa and two and just let her know that something is as you mentioned, something's not there's a bit of there's a bit of just lost in translation in the middle between you guys and me. You know what I mean? Which it needs to be solid. Otherwise, there's no fucking point. So that's okay, Dana. Look Yeah. Yeah. I'm gonna have to redo the consent form. Just let her know, because I I I let her know this morning that a consent form that DTR will come through today at some point. Let her know that it'll come through before 05:00. I'm just gonna reboot now and send it, but I'll let you call her first and do that do all that initially. Yep. Yep. Okay. Let me give me I'll I'll do this now. Give me five, ten minutes. I'll save it in DocuSign, and then you can send both. Okay? Perfect. Thanks, Dennis. Sounds good. All teams, you want this is in a DocuSign. Okay? When you auto sign, you can just add a bunch. You don't have to do a wait. When you say template, what do you no. No. No. You can just literally select a couple of files at once and upload all files into the auto sign. Do you know how to do that? Okay. Perfect. Alright. Cool. I'll get that done. I'll teams you when it's done. I appreciate your time, Dana. Yeah. Of course. I know you do. Alright. We'll talk soon. Alright. 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Hello, Dana. What's going on? Yep. Okay.\n\nOkay. Okay. I think it was apparently, it's it was Adam. No. Like, I think they think they're helping whoever is gonna read that, which obviously is me, but I go off the SOA regardless.\n\nThe SOA is the bible. Like, I don't know why. Just yeah. Anyway. Okay.\n\nOkay. Got it. Can you speak with Samantha as well and just let her know what's going on if she's accidentally done that? Just so she knows. I think she's kind of oblivious.\n\nI was chatting with her before, but she just didn't seem to know too much what was going on. She didn't even know who wrote those notes, and she probably should know because it's it's she's Julie's in her book, and these projects are supposed to be checked off by Samantha, etcetera. Do you know what I mean? Yes. Yes.\n\nWell, exactly exactly right. And I tried to say that to Samantha, but, Samantha, I don't think she really understood. I tried to say to her, look. Dana's got a note there that says not to contact her for three weeks because she's on holiday, and I've called her this morning asking for bank details. You know what I mean?\n\nWhen I probably shouldn't have because she's on fucking holiday. But I just I don't read the notes from the opportunities, which is that's fine. But maybe Sammy should just double check those notes before signing up on these projects. So I I really don't understand if it's Para or if it's the admin that is finalizing the projects before I touch them. I really don't know.\n\nYep. Yeah. I know. Yeah. I'm I'm gonna I was a senior meeting on next week.\n\nI'm gonna bring this up with Larissa and two and just let her know that something is as you mentioned, something's not there's a bit of there's a bit of just lost in translation in the middle between you guys and me. You know what I mean? Which it needs to be solid. Otherwise, there's no fucking point. So that's okay, Dana.\n\nLook Yeah. Yeah. I'm gonna have to redo the consent form. Just let her know, because I I I let her know this morning that a consent form that DTR will come through today at some point. Let her know that it'll come through before 05:00.\n\nI'm just gonna reboot now and send it, but I'll let you call her first and do that do all that initially. Yep. Yep. Okay. Let me give me I'll I'll do this now.\n\nGive me five, ten minutes. I'll save it in DocuSign, and then you can send both. Okay? Perfect. Thanks, Dennis.\n\nSounds good. All teams, you want this is in a DocuSign. Okay? When you auto sign, you can just add a bunch. You don't have to do a wait.\n\nWhen you say template, what do you no. No. No. You can just literally select a couple of files at once and upload all files into the auto sign. Do you know how to do that?\n\nOkay. Perfect. Alright. Cool. I'll get that done.\n\nI'll teams you when it's done. I appreciate your time, Dana. Yeah. Of course. I know you do.\n\nAlright. We'll talk soon. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.28,"end":3.6,"sentiment":"neutral","sentiment_score":-0.01223488338291645},{"text":"Hello, Dana.","start":3.6,"end":4.4,"sentiment":"neutral","sentiment_score":-0.022112306207418442},{"text":"What's going on?","start":4.4,"end":5.38,"sentiment":"neutral","sentiment_score":-0.12968911478916803},{"text":"Yep.","start":30.505,"end":30.93,"sentiment":"neutral","sentiment_score":-0.222579762339592},{"text":"Okay.","start":44.535,"end":45.035,"sentiment":"neutral","sentiment_score":-0.07177808880805969}],"sentiment":"neutral","sentiment_score":-0.09248558641411364,"num_words":8,"start":3.28,"end":45.035},{"sentences":[{"text":"Okay.","start":62.63,"end":63.13,"sentiment":"neutral","sentiment_score":-0.13221752643585205},{"text":"Okay.","start":92.5,"end":92.955,"sentiment":"neutral","sentiment_score":-0.07857510447502136},{"text":"I think it was apparently, it's it was 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mean?","start":176.265,"end":177.245,"sentiment":"neutral","sentiment_score":-0.11176194747289021},{"text":"Yes.","start":184.105,"end":184.5,"sentiment":"neutral","sentiment_score":0.09013958275318146},{"text":"Yes.","start":184.82,"end":185.32,"sentiment":"neutral","sentiment_score":0.12191087007522584}],"sentiment":"neutral","sentiment_score":-0.2061279640222589,"num_words":60,"start":161.07,"end":185.32},{"sentences":[{"text":"Well, exactly exactly right.","start":190.74,"end":192.42,"sentiment":"neutral","sentiment_score":0.09816835261881351},{"text":"And I tried to say that to Samantha, but, Samantha, I don't think she really understood.","start":192.42,"end":196.26,"sentiment":"neutral","sentiment_score":-0.2772108262870461},{"text":"I tried to say to her, look.","start":196.26,"end":198.775,"sentiment":"neutral","sentiment_score":-0.09591614614639964},{"text":"Dana's got a note there that says not to contact her for three weeks because she's on holiday, and I've called her this morning asking for bank details.","start":198.775,"end":207.255,"sentiment":"neutral","sentiment_score":-0.22949080115982465},{"text":"You know what I mean?","start":207.255,"end":207.895,"sentiment":"neutral","sentiment_score":-0.20956671833992005}],"sentiment":"neutral","sentiment_score":-0.2031281476219495,"num_words":60,"start":190.74,"end":207.895},{"sentences":[{"text":"When I probably shouldn't have because she's on fucking holiday.","start":207.895,"end":210.555,"sentiment":"negative","sentiment_score":-0.4010258615016937},{"text":"But I just I don't read the notes from the opportunities, which is that's fine.","start":210.72,"end":216.56,"sentiment":"neutral","sentiment_score":-0.24047018438577653},{"text":"But maybe Sammy should just double check those notes before signing up on these projects.","start":216.56,"end":221.2,"sentiment":"neutral","sentiment_score":-0.18480225453774135},{"text":"So I I really don't understand if it's Para or if it's the admin that is finalizing the projects before I touch them.","start":221.2,"end":228.61499,"sentiment":"negative","sentiment_score":-0.4950063915356346},{"text":"I really don't know.","start":228.61499,"end":229.595,"sentiment":"negative","sentiment_score":-0.5471497029066086}],"sentiment":"negative","sentiment_score":-0.3576580748629214,"num_words":67,"start":207.895,"end":229.595},{"sentences":[{"text":"Yep.","start":274.05002,"end":274.335,"sentiment":"neutral","sentiment_score":-0.08243879675865173},{"text":"Yeah.","start":283.535,"end":284.035,"sentiment":"neutral","sentiment_score":-0.13421741127967834},{"text":"I know.","start":310.525,"end":311.22,"sentiment":"negative","sentiment_score":-0.3367597460746765},{"text":"Yeah.","start":318.66,"end":319.16,"sentiment":"neutral","sentiment_score":-0.1545240879058838},{"text":"I'm I'm gonna I was a senior meeting on next week.","start":320.18,"end":323.14,"sentiment":"neutral","sentiment_score":-0.05418725684285164}],"sentiment":"neutral","sentiment_score":-0.10254747583530843,"num_words":16,"start":274.05002,"end":323.14},{"sentences":[{"text":"I'm gonna bring this up with Larissa and two and just let her know that something is as you mentioned, something's not there's a bit of there's a bit of just lost in translation in the middle between you guys and me.","start":323.14,"end":333.49503,"sentiment":"neutral","sentiment_score":-0.1941728690373046},{"text":"You know what I mean?","start":333.49503,"end":334.135,"sentiment":"neutral","sentiment_score":-0.21208878457546235},{"text":"Which it needs to be solid.","start":334.135,"end":335.975,"sentiment":"neutral","sentiment_score":-0.2999398857355118},{"text":"Otherwise, there's no fucking point.","start":335.975,"end":337.815,"sentiment":"negative","sentiment_score":-0.4362087309360504},{"text":"So that's okay, Dana.","start":337.815,"end":342.18,"sentiment":"neutral","sentiment_score":0.13679509796202183}],"sentiment":"neutral","sentiment_score":-0.20401946773692484,"num_words":62,"start":323.14,"end":342.18},{"sentences":[{"text":"Look Yeah.","start":342.18,"end":354.945,"sentiment":"neutral","sentiment_score":0.0416330061852932},{"text":"Yeah.","start":365.165,"end":365.645,"sentiment":"neutral","sentiment_score":0.004364386200904846},{"text":"I'm gonna have to redo the consent form.","start":365.645,"end":368.605,"sentiment":"neutral","sentiment_score":-0.024014831287786365},{"text":"Just let her know, because I I I let her know this morning that a consent form that DTR will come through today at some point.","start":368.605,"end":376.01,"sentiment":"neutral","sentiment_score":0.08726681826206353},{"text":"Let her know that it'll come through before 05:00.","start":376.07,"end":379.59,"sentiment":"neutral","sentiment_score":0.07195550596548451}],"sentiment":"neutral","sentiment_score":0.061131490799395935,"num_words":46,"start":342.18,"end":379.59},{"sentences":[{"text":"I'm just gonna reboot now and send it, but I'll let you call her first and do that do all that initially.","start":379.59,"end":384.73,"sentiment":"neutral","sentiment_score":0.03775181231850928},{"text":"Yep.","start":392.55502,"end":392.95502,"sentiment":"neutral","sentiment_score":0.04967613145709038},{"text":"Yep.","start":392.95502,"end":393.27502,"sentiment":"neutral","sentiment_score":0.056382011622190475},{"text":"Okay.","start":393.27502,"end":393.77502,"sentiment":"neutral","sentiment_score":0.1134459227323532},{"text":"Let me give me I'll I'll do this now.","start":393.915,"end":395.83502,"sentiment":"neutral","sentiment_score":0.11367917309204738}],"sentiment":"neutral","sentiment_score":0.06097519101903719,"num_words":34,"start":379.59,"end":395.83502},{"sentences":[{"text":"Give me five, ten minutes.","start":395.83502,"end":396.875,"sentiment":"neutral","sentiment_score":0.1104699656367302},{"text":"I'll save it in DocuSign, and then you can send both.","start":396.875,"end":399.11502,"sentiment":"neutral","sentiment_score":0.09441868215799332},{"text":"Okay?","start":399.11502,"end":399.48,"sentiment":"neutral","sentiment_score":0.14378057420253754},{"text":"Perfect.","start":413.32498,"end":413.805,"sentiment":"positive","sentiment_score":0.5227691531181335},{"text":"Thanks, Dennis.","start":413.805,"end":414.525,"sentiment":"positive","sentiment_score":0.5506023168563843}],"sentiment":"neutral","sentiment_score":0.16793548464775085,"num_words":20,"start":395.83502,"end":414.525},{"sentences":[{"text":"Sounds good.","start":414.525,"end":414.925,"sentiment":"positive","sentiment_score":0.4954473376274109},{"text":"All teams, you want this is in a DocuSign.","start":414.925,"end":416.865,"sentiment":"neutral","sentiment_score":0.08602160380946265},{"text":"Okay?","start":416.925,"end":417.425,"sentiment":"neutral","sentiment_score":0.03452072665095329},{"text":"When you auto sign, you can just add a bunch.","start":428.13998,"end":430.62,"sentiment":"neutral","sentiment_score":0.01858376953750849},{"text":"You don't have to do a wait.","start":430.62,"end":432.69998,"sentiment":"neutral","sentiment_score":-0.01100557210988232}],"sentiment":"neutral","sentiment_score":0.06580719057920165,"num_words":29,"start":414.525,"end":432.69998},{"sentences":[{"text":"When you say template, what do you no.","start":432.69998,"end":434.3,"sentiment":"neutral","sentiment_score":-0.028611648362129927},{"text":"No.","start":434.3,"end":434.46,"sentiment":"neutral","sentiment_score":-0.0717821940779686},{"text":"No.","start":434.46,"end":434.53998,"sentiment":"neutral","sentiment_score":-0.03813932090997696},{"text":"You can just literally select a couple of files at once and upload all files into the auto sign.","start":434.53998,"end":441.09998,"sentiment":"neutral","sentiment_score":0.0054495930181522115},{"text":"Do you know how to do that?","start":441.09998,"end":442.065,"sentiment":"neutral","sentiment_score":0.0049158018082380295}],"sentiment":"neutral","sentiment_score":-0.005579495052289631,"num_words":36,"start":432.69998,"end":442.065},{"sentences":[{"text":"Okay.","start":445.025,"end":445.525,"sentiment":"neutral","sentiment_score":-0.009869314730167387},{"text":"Perfect.","start":445.825,"end":446.225,"sentiment":"neutral","sentiment_score":-0.08981462568044662},{"text":"Alright.","start":446.225,"end":446.625,"sentiment":"neutral","sentiment_score":-0.023423118516802788},{"text":"Cool.","start":446.625,"end":447.025,"sentiment":"neutral","sentiment_score":0.0919773131608963},{"text":"I'll get that done.","start":447.025,"end":447.825,"sentiment":"neutral","sentiment_score":0.15544743463397026}],"sentiment":"neutral","sentiment_score":0.07383249909617007,"num_words":8,"start":445.025,"end":447.825},{"sentences":[{"text":"I'll teams you when it's done.","start":447.825,"end":448.945,"sentiment":"neutral","sentiment_score":0.13391951099038124},{"text":"I appreciate your time, Dana.","start":448.945,"end":450.55493,"sentiment":"neutral","sentiment_score":0.30345813632011415},{"text":"Yeah.","start":455.51492,"end":455.91492,"sentiment":"neutral","sentiment_score":0.04637717455625534},{"text":"Of course.","start":455.91492,"end":456.31494,"sentiment":"neutral","sentiment_score":0.04493331536650658},{"text":"I know you do.","start":456.31494,"end":457.03494,"sentiment":"neutral","sentiment_score":0.012355139828287065}],"sentiment":"neutral","sentiment_score":0.13924845067473748,"num_words":18,"start":447.825,"end":457.03494},{"sentences":[{"text":"Alright.","start":457.03494,"end":457.27493,"sentiment":"neutral","sentiment_score":0.04373730346560478},{"text":"We'll talk soon.","start":457.27493,"end":458.25494,"sentiment":"neutral","sentiment_score":-0.2472900648911794},{"text":"Alright.","start":459.67493,"end":459.99493,"sentiment":"positive","sentiment_score":0.3794874846935272},{"text":"Bye.","start":459.99493,"end":460.49493,"sentiment":"neutral","sentiment_score":0.2121499478816986}],"sentiment":"neutral","sentiment_score":-0.017749243105451267,"num_words":6,"start":457.03494,"end":460.49493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Jack. Can you hear me?\n\nChannel 1: Yeah. Hello, Dana. What's going on?\n\nChannel 0: Holy shit. Where's that coming from? It's from my computer. Fuck. That's loud.\n\nThat's crazy. You're through my it comes through my computer on my earphone. That's okay. I'm just trying to figure out what the hell is going on because Julie was a bit of a fuck fest, and I have a feeling I was going through my file note and because my file note and the SOA is supposed to be a source of truth. And,\n\nChannel 1: Yep.\n\nChannel 0: like, I can see like, everything I sent to you was the SOA she signed, but she fuck. I think the admins deleted the wrong one and made her sign the wrong the wrong fucking SOA, which\n\nChannel 1: Okay.\n\nChannel 0: is okay. I can send her this one and get her to re sign it. It'll be fine. It doesn't affect anything. It's just the numbers are actually different because she yeah.\n\nThe one that she signed was dated the tenth, and that was the one that was meant to be voided. And the one\n\nChannel 1: Okay.\n\nChannel 0: that was actually voided was the wrong one. So I will send it to her. I'll give her a call, let her know that, unfortunately, she signed the wrong SOA. Can she just sign this one and send it back to us? The TTR is fine.\n\nIt's just that let me screenshot this for you. This is essentially what we're working on because yeah. She had to have two SOAs done because Kyle did her first one, and when I presented it, her bloody income was different.\n\nChannel 1: Okay.\n\nChannel 0: Okay. But I don't know why yeah. I don't know I don't know how those notes get there. That's I don't know. That's insane.\n\nChannel 1: I think it was\n\nChannel 0: I think\n\nChannel 1: apparently,\n\nChannel 0: it was\n\nChannel 1: it's it was Adam.\n\nChannel 0: alright. Why do they put notes there? Why do they have to put do they have to put notes now? I've got the same notes in there.\n\nChannel 1: No. Like, I think they think they're helping whoever\n\nChannel 0: Yeah.\n\nChannel 1: is gonna read that, which obviously is me, but I go off the SOA regardless. The SOA is the bible. Like, I don't know why. Just yeah. Anyway.\n\nChannel 0: Yeah. No. That's okay. So I think the admins have voided the wrong Urdu sign, and she signed the one that was left over. And, actually,\n\nChannel 1: Okay.\n\nChannel 0: it should have been the other one. So leave it well, let I will call her. I'll let her know that we just need to get the new one signed. She unfortunately signed the wrong one. This is the TTR stuff here.\n\nChannel 1: Okay. Got\n\nChannel 0: Okay.\n\nChannel 1: it.\n\nChannel 0: Okay.\n\nChannel 1: Can you speak with Samantha as well and just let her know what's going on if she's accidentally done that? Just so she knows. I think she's kind of oblivious. I was chatting with her before, but she just didn't seem to know too much what was going on. She didn't even know who wrote those notes, and she probably should know because it's it's she's Julie's in her\n\nChannel 0: Yeah.\n\nChannel 1: book, and these projects are supposed to be checked off by Samantha, etcetera. Do you know what I mean?\n\nChannel 0: Definitely. And, like, when I leave those in the opportunity, someone's meant to transfer that stuff over. So we\n\nChannel 1: Yes.\n\nChannel 0: just need\n\nChannel 1: Yes.\n\nChannel 0: them to look at the notes that are left in the opportunity as well because that would have saved you a ton of time.\n\nChannel 1: Well, exactly\n\nChannel 0: Well,\n\nChannel 1: exactly\n\nChannel 0: exactly.\n\nChannel 1: right.\n\nChannel 0: Exactly\n\nChannel 1: And I\n\nChannel 0: right.\n\nChannel 1: tried to\n\nChannel 0: And\n\nChannel 1: say\n\nChannel 0: I\n\nChannel 1: that\n\nChannel 0: tried\n\nChannel 1: to\n\nChannel 0: to\n\nChannel 1: Samantha,\n\nChannel 0: say that\n\nChannel 1: but,\n\nChannel 0: this\n\nChannel 1: Samantha,\n\nChannel 0: is.\n\nChannel 1: I don't think she really understood. I tried to say to her, look. Dana's got a note there that says not to contact her for three weeks because she's on holiday, and I've called her this morning asking for bank details. You know what I mean? When I probably shouldn't have because she's on fucking holiday.\n\nBut I just I don't read the notes from the opportunities, which is that's fine. But maybe Sammy should just double check those notes before signing up on these projects. So I I really don't understand if it's Para or if it's the admin that is finalizing the projects before I touch them. I really don't know.\n\nChannel 0: I think it's just a massive miscommunication, and I just said to tell me because we're having a lot of problems with that communication aspect and, like, things aren't being read properly and even, like, quotes aren't being done in time, and it's causing a massive message disconnect, and it's affecting you and it's affecting us. And I said to Tommy, the only thing I can see to fix this problem is if I do all the work in between. And he goes, that's bullshit. I said, it's the only thing I can see that is gonna fix the problem because the communication between from where we are as advisers to you doing implementation, something is falling apart in that in between that. So, yeah, it's not great.\n\nWe've gotta find some way of fixing that communication breakdown. I think Tommy's gonna\n\nChannel 1: Yep.\n\nChannel 0: work on that because he's a bit set up with the whole being booked in in twenty four hours to talk about as a quote reduction but not having any kind of quote there or\n\nChannel 1: Yeah.\n\nChannel 0: being booked in for an SOA presentation, and there's no reduction quote, which means we have to go off a new quote, which means when the client signs, it goes to you. The price is different. We go back and do the whole thing again. It's just the whole thing is there's a massive communication, and it's not right. It's a little bit frustrating.\n\nAnd I fully get what you are because I'm so frustrated as well because you told me I'm actually close to being done. Like, I'm so sick of it. Doing things\n\nChannel 1: I know.\n\nChannel 0: two or three times over. I'm trying to paste things together. It's it's just a lot. It's just\n\nChannel 1: Yeah.\n\nChannel 0: a lot.\n\nChannel 1: I'm I'm gonna I was a senior meeting on next week. I'm gonna bring this up with Larissa and two and just let her know that something is as you mentioned, something's not there's a bit of there's a bit of just lost in translation in the middle between you guys and me. You know what I mean? Which it needs to be solid. Otherwise, there's no fucking point.\n\nSo\n\nChannel 0: Absolutely. Absolutely. Because I\n\nChannel 1: that's\n\nChannel 0: it's\n\nChannel 1: okay,\n\nChannel 0: okay.\n\nChannel 1: Dana.\n\nChannel 0: I\n\nChannel 1: Look\n\nChannel 0: I've just screenshot of what that SOA is. I will send because there's it was only the, like, the TTR drawdown and things like that will be changing based on her income. I'll send\n\nChannel 1: Yeah.\n\nChannel 0: it to her now. I'll give her a quick call and go, hey. So sorry. Can you just sign that, return it back for me? And then did you need to send her anything else?\n\nChannel 1: Yeah. I'm gonna have to redo the consent form. Just let her know, because I I I let her know this morning that a consent form that DTR will come through today at some point. Let her know that it'll come through before 05:00. I'm just gonna reboot now and send it, but I'll let you call her first and do that do all that initially.\n\nChannel 0: Do you want me to send it with the SOA so she signed one thing with everything at once?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Let me give me I'll I'll do this now. Give me five, ten minutes. I'll save it in DocuSign, and then you can send both. Okay?\n\nChannel 0: That's cool. I'll give her a quick call. Let her know if the doc if there's a redo sign coming through that we just need to there was a slight error in the SOA sign. We're just gonna resend it. She can just resend it for us and send it back with the consent form, then that'll all be sorted.\n\nChannel 1: Perfect. Thanks, Dennis. Sounds good. All teams, you\n\nChannel 0: Okay.\n\nChannel 1: want\n\nChannel 0: So\n\nChannel 1: this\n\nChannel 0: if\n\nChannel 1: is in\n\nChannel 0: you\n\nChannel 1: a\n\nChannel 0: want\n\nChannel 1: DocuSign.\n\nChannel 0: this in a\n\nChannel 1: Okay?\n\nChannel 0: copy sign. Yeah. That's definitely fine. If you wanted to save it as a soft soft file, do you want me to yeah. Because you do a template, and I can add to that template, can't I?\n\nChannel 1: When you auto\n\nChannel 0: When\n\nChannel 1: sign,\n\nChannel 0: you are\n\nChannel 1: you\n\nChannel 0: doing\n\nChannel 1: can\n\nChannel 0: so,\n\nChannel 1: just\n\nChannel 0: like,\n\nChannel 1: add\n\nChannel 0: you\n\nChannel 1: a\n\nChannel 0: can\n\nChannel 1: bunch.\n\nChannel 0: just\n\nChannel 1: You\n\nChannel 0: add\n\nChannel 1: don't have\n\nChannel 0: a bunch\n\nChannel 1: to do\n\nChannel 0: here.\n\nChannel 1: a wait. When you say template, what do you no. No. No. You can just literally select a couple of files at once and upload all files into the auto sign.\n\nDo you know how to do that?\n\nChannel 0: Yeah. I do. Yeah. Yeah. Definitely.\n\nWe'll just do that.\n\nChannel 1: Okay. Perfect.\n\nChannel 0: You're fucked.\n\nChannel 1: Alright. Cool. I'll get that done. I'll teams you when it's done. I appreciate your time, Dana.\n\nChannel 0: No. It's okay. We'll sort it out. We figure it out before I do. I put pieces together.\n\nChannel 1: Yeah. Of course.\n\nChannel 0: Yeah.\n\nChannel 1: I know\n\nChannel 0: Of\n\nChannel 1: you\n\nChannel 0: course.\n\nChannel 1: do. Alright.\n\nChannel 0: No\n\nChannel 1: We'll talk soon.\n\nChannel 0: problem. Easy. Thanks, Jack. See\n\nChannel 1: Alright.\n\nChannel 0: you later.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Jack.","start":1.4399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.005731504876166582},{"text":"Can you hear me?","start":2.1599998,"end":3.1399999,"sentiment":"neutral","sentiment_score":-0.013289198745042086}],"sentiment":"neutral","sentiment_score":-0.010769967455416918,"channel":0,"num_words":6,"start":1.4399999,"end":3.1399999},{"sentences":[{"text":"Yeah.","start":3.28,"end":3.6,"sentiment":"neutral","sentiment_score":-0.01223488338291645},{"text":"Hello, Dana.","start":3.6,"end":4.4,"sentiment":"neutral","sentiment_score":-0.022112306207418442},{"text":"What's going on?","start":4.4,"end":5.38,"sentiment":"neutral","sentiment_score":-0.12968911478916803}],"sentiment":"neutral","sentiment_score":-0.07425447336087625,"channel":1,"num_words":6,"start":3.28,"end":5.38},{"sentences":[{"text":"Holy shit.","start":5.52,"end":6.16,"sentiment":"negative","sentiment_score":-0.720735102891922},{"text":"Where's that coming from?","start":6.16,"end":7.12,"sentiment":"negative","sentiment_score":-0.455061674118042},{"text":"It's from my computer.","start":7.12,"end":8.1,"sentiment":"negative","sentiment_score":-0.48050228506326675},{"text":"Fuck.","start":8.16,"end":8.48,"sentiment":"negative","sentiment_score":-0.7611886858940125},{"text":"That's loud.","start":8.48,"end":9.3,"sentiment":"negative","sentiment_score":-0.6395235657691956}],"sentiment":"negative","sentiment_score":-0.5556893738416525,"channel":0,"num_words":13,"start":5.52,"end":9.3},{"sentences":[{"text":"That's crazy.","start":10.32,"end":11.04,"sentiment":"negative","sentiment_score":-0.6325595378875732},{"text":"You're through my it comes through my computer on my earphone.","start":11.04,"end":13.46,"sentiment":"negative","sentiment_score":-0.33507126569747925},{"text":"That's okay.","start":13.5199995,"end":14.34,"sentiment":"neutral","sentiment_score":-0.16361501812934875},{"text":"I'm just trying to figure out what the hell is going on because Julie was a bit of a fuck fest, and I have a feeling I was going through my file note and because my file note and the SOA is supposed to be a source of truth.","start":14.605,"end":29.744999,"sentiment":"negative","sentiment_score":-0.49900159787158577},{"text":"And,","start":30.19,"end":30.51,"sentiment":"neutral","sentiment_score":-0.24454540014266968}],"sentiment":"negative","sentiment_score":-0.46113471893163827,"channel":0,"num_words":65,"start":10.32,"end":30.51},{"sentences":[{"text":"Yep.","start":30.505,"end":30.93,"sentiment":"neutral","sentiment_score":-0.222579762339592}],"sentiment":"neutral","sentiment_score":-0.222579762339592,"channel":1,"num_words":1,"start":30.505,"end":30.93},{"sentences":[{"text":"like, I can see like, everything I sent to you was the SOA she signed, but she fuck.","start":30.51,"end":36.91,"sentiment":"negative","sentiment_score":-0.35937099324332344},{"text":"I think the admins deleted the wrong one and made her sign the wrong the wrong fucking SOA, which","start":36.91,"end":44.695,"sentiment":"negative","sentiment_score":-0.5480912970869165}],"sentiment":"negative","sentiment_score":-0.45628141954138474,"channel":0,"num_words":37,"start":30.51,"end":44.695},{"sentences":[{"text":"Okay.","start":44.535,"end":45.035,"sentiment":"neutral","sentiment_score":-0.07177808880805969}],"sentiment":"neutral","sentiment_score":-0.07177808880805969,"channel":1,"num_words":1,"start":44.535,"end":45.035},{"sentences":[{"text":"is okay.","start":44.695,"end":45.254997,"sentiment":"neutral","sentiment_score":0.043915439397096634},{"text":"I can send her this one and get her to re sign it.","start":45.254997,"end":47.414997,"sentiment":"neutral","sentiment_score":0.15392247988627508},{"text":"It'll be fine.","start":47.414997,"end":48.055,"sentiment":"neutral","sentiment_score":0.21100994447867075},{"text":"It doesn't affect anything.","start":48.055,"end":49.335,"sentiment":"neutral","sentiment_score":0.047322542406618595},{"text":"It's just the numbers are actually different because she yeah.","start":49.335,"end":55.675,"sentiment":"neutral","sentiment_score":-0.07720753997564316}],"sentiment":"neutral","sentiment_score":0.06684586626943201,"channel":0,"num_words":32,"start":44.695,"end":55.675},{"sentences":[{"text":"The one that she signed was dated the tenth, and that was the one that was meant to be voided.","start":55.735,"end":61.440002,"sentiment":"neutral","sentiment_score":-0.1649101510643959},{"text":"And the one","start":62.3,"end":62.86,"sentiment":"neutral","sentiment_score":-0.1501467078924179}],"sentiment":"neutral","sentiment_score":-0.16298448456370312,"channel":0,"num_words":23,"start":55.735,"end":62.86},{"sentences":[{"text":"Okay.","start":62.63,"end":63.13,"sentiment":"neutral","sentiment_score":-0.13221752643585205}],"sentiment":"neutral","sentiment_score":-0.13221752643585205,"channel":1,"num_words":1,"start":62.63,"end":63.13},{"sentences":[{"text":"that was actually voided was the wrong one.","start":62.86,"end":65.26,"sentiment":"neutral","sentiment_score":-0.2631846871227026},{"text":"So I will send it to her.","start":65.26,"end":67.18,"sentiment":"neutral","sentiment_score":-0.016941291945321218},{"text":"I'll give her a call, let her know that, unfortunately, she signed the wrong SOA.","start":67.18,"end":70.22,"sentiment":"neutral","sentiment_score":-0.09658341432611148},{"text":"Can she just sign this one and send it back to us?","start":70.22,"end":72.64,"sentiment":"neutral","sentiment_score":-0.056383034524818264},{"text":"The TTR is fine.","start":73.875,"end":75.395004,"sentiment":"neutral","sentiment_score":0.0469221118837595}],"sentiment":"neutral","sentiment_score":-0.09047229830985484,"channel":0,"num_words":46,"start":62.86,"end":75.395004},{"sentences":[{"text":"It's just that let me screenshot this for you.","start":75.395004,"end":78.195,"sentiment":"neutral","sentiment_score":0.07870571066935857},{"text":"This is essentially what we're working on because yeah.","start":78.195,"end":83.955,"sentiment":"neutral","sentiment_score":0.013094548135995865},{"text":"She had to have two SOAs done because Kyle did her first one, and when I presented it, her bloody income was 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was","start":103.905,"end":104.545,"sentiment":"neutral","sentiment_score":-0.039550960063934326}],"sentiment":"neutral","sentiment_score":-0.039550960063934326,"channel":0,"num_words":2,"start":103.905,"end":104.545},{"sentences":[{"text":"it's it was Adam.","start":104.235,"end":105.27,"sentiment":"neutral","sentiment_score":-0.03249406348913908}],"sentiment":"neutral","sentiment_score":-0.03249406348913908,"channel":1,"num_words":4,"start":104.235,"end":105.27},{"sentences":[{"text":"alright.","start":106.465,"end":106.965,"sentiment":"neutral","sentiment_score":-0.01818099431693554},{"text":"Why do they put notes there?","start":107.104996,"end":108.385,"sentiment":"neutral","sentiment_score":-0.08042390396197636},{"text":"Why do they have to put do they have to put notes now?","start":108.385,"end":110.545,"sentiment":"neutral","sentiment_score":-0.07831764221191406},{"text":"I've got the same notes in there.","start":110.545,"end":112.085,"sentiment":"neutral","sentiment_score":-0.06706538743206433}],"sentiment":"neutral","sentiment_score":-0.0736411658840047,"channel":0,"num_words":27,"start":106.465,"end":112.085},{"sentences":[{"text":"No.","start":112.46999,"end":112.96999,"sentiment":"neutral","sentiment_score":-0.15292546153068542},{"text":"Like, I think they think they're helping whoever","start":113.10999,"end":116.57,"sentiment":"neutral","sentiment_score":-0.1311389384791255}],"sentiment":"neutral","sentiment_score":-0.13355966326263216,"channel":1,"num_words":9,"start":112.46999,"end":116.57},{"sentences":[{"text":"Yeah.","start":116.62,"end":117.12,"sentiment":"neutral","sentiment_score":-0.0523107573390007}],"sentiment":"neutral","sentiment_score":-0.0523107573390007,"channel":0,"num_words":1,"start":116.62,"end":117.12},{"sentences":[{"text":"is gonna read that, which obviously is me, but I go off the SOA regardless.","start":116.63,"end":121.215,"sentiment":"neutral","sentiment_score":-0.08304105947415034},{"text":"The SOA is the bible.","start":121.275,"end":122.795,"sentiment":"neutral","sentiment_score":-0.047692930698394774},{"text":"Like, I don't know why.","start":122.795,"end":124.175,"sentiment":"neutral","sentiment_score":-0.13132388591766359},{"text":"Just yeah.","start":124.395,"end":125.035,"sentiment":"neutral","sentiment_score":-0.06241260841488838},{"text":"Anyway.","start":125.035,"end":125.535,"sentiment":"neutral","sentiment_score":-0.01556598674505949}],"sentiment":"neutral","sentiment_score":-0.08146754209883511,"channel":1,"num_words":28,"start":116.63,"end":125.535},{"sentences":[{"text":"Yeah.","start":127.58,"end":127.82,"sentiment":"neutral","sentiment_score":-0.00851112138479948},{"text":"No.","start":127.82,"end":128.06,"sentiment":"neutral","sentiment_score":-0.10700002312660216},{"text":"That's okay.","start":128.06,"end":128.88,"sentiment":"neutral","sentiment_score":-0.0192921943962574},{"text":"So I think the admins have voided the wrong Urdu sign, and she signed the one that was left over.","start":129.625,"end":136.365,"sentiment":"neutral","sentiment_score":-0.12469928972423076},{"text":"And, actually,","start":136.825,"end":137.565,"sentiment":"neutral","sentiment_score":-0.04217790625989437}],"sentiment":"neutral","sentiment_score":-0.10509373616570464,"channel":0,"num_words":26,"start":127.58,"end":137.565},{"sentences":[{"text":"Okay.","start":137.37,"end":137.87,"sentiment":"neutral","sentiment_score":-0.05623678490519523}],"sentiment":"neutral","sentiment_score":-0.05623678490519523,"channel":1,"num_words":1,"start":137.37,"end":137.87},{"sentences":[{"text":"it should have been the other one.","start":137.865,"end":139.225,"sentiment":"neutral","sentiment_score":-0.06966594207499709},{"text":"So leave it well, let I will call her.","start":139.225,"end":141.62999,"sentiment":"neutral","sentiment_score":0.11693866137001249},{"text":"I'll let her know that we just need to get the new one signed.","start":141.62999,"end":144.75,"sentiment":"neutral","sentiment_score":0.04383913640465055},{"text":"She unfortunately signed the wrong one.","start":144.75,"end":146.76999,"sentiment":"negative","sentiment_score":-0.3595710943142573},{"text":"This is the TTR stuff here.","start":147.62999,"end":150.61,"sentiment":"neutral","sentiment_score":-0.27020908147096634}],"sentiment":"neutral","sentiment_score":-0.06190825683907384,"channel":0,"num_words":42,"start":137.865,"end":150.61},{"sentences":[{"text":"Okay.","start":151.485,"end":151.965,"sentiment":"neutral","sentiment_score":-0.040344253182411194},{"text":"Got","start":151.965,"end":152.125,"sentiment":"neutral","sentiment_score":-0.0013530515134334564}],"sentiment":"neutral","sentiment_score":-0.020848652347922325,"channel":1,"num_words":2,"start":151.485,"end":152.125},{"sentences":[{"text":"Okay.","start":152.11,"end":152.59,"sentiment":"neutral","sentiment_score":-0.01673053205013275}],"sentiment":"neutral","sentiment_score":-0.01673053205013275,"channel":0,"num_words":1,"start":152.11,"end":152.59},{"sentences":[{"text":"it.","start":152.125,"end":152.605,"sentiment":"neutral","sentiment_score":-0.01473138015717268}],"sentiment":"neutral","sentiment_score":-0.01473138015717268,"channel":1,"num_words":1,"start":152.125,"end":152.605},{"sentences":[{"text":"Okay.","start":152.59,"end":153.09,"sentiment":"neutral","sentiment_score":0.005829177796840668}],"sentiment":"neutral","sentiment_score":0.005829177796840668,"channel":0,"num_words":1,"start":152.59,"end":153.09},{"sentences":[{"text":"Can you speak with Samantha as well and just let her know what's going on if she's accidentally done that?","start":152.605,"end":158.75,"sentiment":"neutral","sentiment_score":-0.003583790734410286},{"text":"Just so she knows.","start":158.75,"end":159.71,"sentiment":"neutral","sentiment_score":-0.1670616753399372},{"text":"I think she's kind of oblivious.","start":159.71,"end":161.07,"sentiment":"negative","sentiment_score":-0.43942684928576153},{"text":"I was chatting with her before, but she just didn't seem to know too much what was going on.","start":161.07,"end":165.63,"sentiment":"neutral","sentiment_score":-0.3190450699705827},{"text":"She didn't even know who wrote those notes, and she probably should know because it's it's she's Julie's in her","start":165.63,"end":172.185,"sentiment":"neutral","sentiment_score":-0.2389420371502638}],"sentiment":"neutral","sentiment_score":-0.20604609687259232,"channel":1,"num_words":69,"start":152.605,"end":172.185},{"sentences":[{"text":"Yeah.","start":172.17,"end":172.67,"sentiment":"neutral","sentiment_score":-0.05990874022245407}],"sentiment":"neutral","sentiment_score":-0.05990874022245407,"channel":0,"num_words":1,"start":172.17,"end":172.67},{"sentences":[{"text":"book, and these projects are supposed to be checked off by Samantha, etcetera.","start":172.185,"end":176.265,"sentiment":"neutral","sentiment_score":-0.08218919514463498},{"text":"Do you know what I mean?","start":176.265,"end":177.245,"sentiment":"neutral","sentiment_score":-0.11176194747289021}],"sentiment":"neutral","sentiment_score":-0.09152795903776821,"channel":1,"num_words":19,"start":172.185,"end":177.245},{"sentences":[{"text":"Definitely.","start":177.84999,"end":178.33,"sentiment":"neutral","sentiment_score":-0.0026053539477288723},{"text":"And, like, when I leave those in the opportunity, someone's meant to transfer that stuff over.","start":178.33,"end":183.15,"sentiment":"neutral","sentiment_score":-0.03798449318856001},{"text":"So we","start":183.61,"end":184.25,"sentiment":"neutral","sentiment_score":0.04148131608963013}],"sentiment":"neutral","sentiment_score":-0.027757611199233093,"channel":0,"num_words":19,"start":177.84999,"end":184.25},{"sentences":[{"text":"Yes.","start":184.105,"end":184.5,"sentiment":"neutral","sentiment_score":0.09013958275318146}],"sentiment":"neutral","sentiment_score":0.09013958275318146,"channel":1,"num_words":1,"start":184.105,"end":184.5},{"sentences":[{"text":"just need","start":184.25,"end":184.98999,"sentiment":"neutral","sentiment_score":0.057803377509117126}],"sentiment":"neutral","sentiment_score":0.057803377509117126,"channel":0,"num_words":2,"start":184.25,"end":184.98999},{"sentences":[{"text":"Yes.","start":184.82,"end":185.32,"sentiment":"neutral","sentiment_score":0.12191087007522584}],"sentiment":"neutral","sentiment_score":0.12191087007522584,"channel":1,"num_words":1,"start":184.82,"end":185.32},{"sentences":[{"text":"them to look at the notes that are left in the opportunity as well because that would have saved you a ton of time.","start":185.055,"end":190.355,"sentiment":"neutral","sentiment_score":0.22766266607989868}],"sentiment":"neutral","sentiment_score":0.22766266607989868,"channel":0,"num_words":24,"start":185.055,"end":190.355},{"sentences":[{"text":"Well, 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don't think she really understood.","start":194.82,"end":196.26,"sentiment":"negative","sentiment_score":-0.5341107050577799},{"text":"I tried to say to her, look.","start":196.26,"end":198.775,"sentiment":"neutral","sentiment_score":-0.09591614614639964},{"text":"Dana's got a note there that says not to contact her for three weeks because she's on holiday, and I've called her this morning asking for bank details.","start":198.775,"end":207.255,"sentiment":"neutral","sentiment_score":-0.22949080115982465},{"text":"You know what I mean?","start":207.255,"end":207.895,"sentiment":"neutral","sentiment_score":-0.20956671833992005},{"text":"When I probably shouldn't have because she's on fucking holiday.","start":207.895,"end":210.555,"sentiment":"negative","sentiment_score":-0.4010258615016937}],"sentiment":"neutral","sentiment_score":-0.27428414093862685,"channel":1,"num_words":56,"start":194.82,"end":210.555},{"sentences":[{"text":"But I just I don't read the notes from the opportunities, which is that's fine.","start":210.72,"end":216.56,"sentiment":"neutral","sentiment_score":-0.24047018438577653},{"text":"But maybe Sammy should just double check those notes before signing up on these projects.","start":216.56,"end":221.2,"sentiment":"neutral","sentiment_score":-0.18480225453774135},{"text":"So I I really don't understand if it's Para or if it's the admin that is finalizing the projects before I touch them.","start":221.2,"end":228.61499,"sentiment":"negative","sentiment_score":-0.4950063915356346},{"text":"I really don't know.","start":228.61499,"end":229.595,"sentiment":"negative","sentiment_score":-0.5471497029066086}],"sentiment":"negative","sentiment_score":-0.3500496912420842,"channel":1,"num_words":57,"start":210.72,"end":229.595},{"sentences":[{"text":"I think it's just a massive miscommunication, and I just said to tell me because we're having a lot of problems with that communication aspect and, like, things aren't being read properly and 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They also mention a problem with communication and need to fix it. They suggest sending a screenshot of the SOA and updating the SOA. The customer and agent discuss communication problems and agree to send a consent form and update the SOA. They end the conversation with the customer thanking the agent."},"intents":{"segments":[{"text":"I think it was I think apparently, it was it's it was Adam. alright. Why do they put notes there? Why do they have to put do they have to put notes now? I've got the same notes in there. No. Like, I think they think they're helping whoever Yeah.","start_word":298,"end_word":347,"intents":[{"intent":"Help adam","confidence_score":0.0012284863}]},{"text":"So I think the admins have voided the wrong Urdu sign, and she signed the one that was left over. And, actually, Okay.","start_word":379,"end_word":401,"intents":[{"intent":"Confirm correct url sign","confidence_score":0.000031653264}]},{"text":"I'll let her know that we just need to get the new one signed.","start_word":418,"end_word":431,"intents":[{"intent":"Get new sign","confidence_score":0.0110609755}]},{"text":"Can you speak with Samantha as well and just let her know what's going on if she's accidentally done that? Just so she knows.","start_word":449,"end_word":472,"intents":[{"intent":"Speak with samantha","confidence_score":0.3448004}]},{"text":"them to look at the notes that are left in the opportunity as well because that would have saved you a ton of time.","start_word":561,"end_word":584,"intents":[{"intent":"Look at notes","confidence_score":0.12754335}]},{"text":"I think it's just a massive miscommunication, and I just said to tell me because we're having a lot of problems with that communication aspect and, like, things aren't being read properly and even, like, quotes aren't being done in time, and it's causing a massive message disconnect, and it's affecting you and it's affecting us.","start_word":724,"end_word":779,"intents":[{"intent":"Fix communication issues","confidence_score":0.03075846}]},{"text":"We go back and do the whole thing again. It's just the whole thing is there's a massive communication, and it's not right.","start_word":939,"end_word":961,"intents":[{"intent":"Coordinate communication","confidence_score":0.00024170835}]},{"text":"Do you want me to send it with the SOA so she signed one thing with everything at once? Yep.","start_word":1239,"end_word":1258,"intents":[{"intent":"Send with soa","confidence_score":0.26569828}]},{"text":"I'll save it in DocuSign, and then you can send both. Okay?","start_word":1275,"end_word":1286,"intents":[{"intent":"Save and resend","confidence_score":0.08527746}]},{"text":"All teams, you Okay. want So this if is in you a want DocuSign. this in a Okay? copy sign.","start_word":1352,"end_word":1371,"intents":[{"intent":"Suggest teams","confidence_score":0.0032339944}]},{"text":"We'll sort it out. We figure it out before I do. I put pieces together. Yeah.","start_word":1507,"end_word":1522,"intents":[{"intent":"Sort out things","confidence_score":0.0010404745}]}]},"sentiments":{"segments":[{"text":"Hello, Jack. Can you hear me? Yeah. Hello, Dana. What's going on?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":-0.04469088837504387},{"text":"Holy shit. Where's that coming from? It's from my computer. Fuck. That's loud. That's crazy. You're through my it comes through my computer on my earphone.","start_word":12,"end_word":37,"sentiment":"negative","sentiment_score":-0.5067778825759888},{"text":"That's okay.","start_word":38,"end_word":39,"sentiment":"neutral","sentiment_score":-0.17146015167236328},{"text":"I'm just trying to figure out what the hell is going on because Julie was a bit of a fuck fest, and I have a feeling I was going through my file note and because my file note and the SOA is supposed to be a source of truth.","start_word":40,"end_word":88,"sentiment":"negative","sentiment_score":-0.5105485916137695},{"text":"And, Yep.","start_word":89,"end_word":90,"sentiment":"neutral","sentiment_score":-0.2313660234212875},{"text":"like, I can see like, everything I sent to you was the SOA she signed, but she fuck. I think the admins deleted the wrong one and made her sign the wrong the wrong fucking SOA, which Okay.","start_word":91,"end_word":128,"sentiment":"negative","sentiment_score":-0.4698304533958435},{"text":"is okay. I can send her this one and get her to re sign it. It'll be fine. It doesn't affect anything. It's just the numbers are actually different because she yeah. The one that she signed was dated the tenth, and that was the one that was meant to be voided. And the one Okay. that was actually voided was the wrong one. So I will send it to her. I'll give her a call, let her know that, unfortunately, she signed the wrong SOA. Can she just sign this one and send it back to us? The TTR is fine. It's just that let me screenshot this for you. This is essentially what we're working on because yeah. She had to have two SOAs done because Kyle did her first one, and when I presented it, her bloody income was different. Okay. Okay. But I don't know why yeah.","start_word":129,"end_word":279,"sentiment":"neutral","sentiment_score":-0.06304299831390381},{"text":"I don't know I don't know how those notes get there. That's I don't know. That's insane.","start_word":280,"end_word":296,"sentiment":"negative","sentiment_score":-0.4570401608943939},{"text":"I think it was I think apparently, it was it's it was Adam. alright. Why do they put notes there? Why do they have to put do they have to put notes now? I've got the same notes in there. No. Like, I think they think they're helping whoever Yeah. is gonna read that, which obviously is me, but I go off the SOA regardless. The SOA is the bible. Like, I don't know why. Just yeah. Anyway. Yeah. No. That's okay. So I think the admins have voided the wrong Urdu sign, and she signed the one that was left over. And, actually, Okay. it should have been the other one. So leave it well, let I will call her. I'll let her know that we just need to get the new one signed.","start_word":297,"end_word":431,"sentiment":"neutral","sentiment_score":-0.05703413486480713},{"text":"She unfortunately signed the wrong one.","start_word":432,"end_word":437,"sentiment":"negative","sentiment_score":-0.3681704103946686},{"text":"This is the TTR stuff here. Okay. Got Okay. it. Okay. Can you speak with Samantha as well and just let her know what's going on if she's accidentally done that? Just so she knows.","start_word":438,"end_word":472,"sentiment":"neutral","sentiment_score":-0.0716574639081955},{"text":"I think she's kind of oblivious.","start_word":473,"end_word":478,"sentiment":"negative","sentiment_score":-0.4563620686531067},{"text":"I was chatting with her before, but she just didn't seem to know too much what was going on. She didn't even know who wrote those notes, and she probably should know because it's it's she's Julie's in her Yeah. book, and these projects are supposed to be checked off by Samantha, etcetera. Do you know what I mean? Definitely. And, like, when I leave those in the opportunity, someone's meant to transfer that stuff over. So we Yes. just need Yes. them to look at the notes that are left in the opportunity as well because that would have saved you a ton of time. Well, exactly Well, exactly exactly. right. Exactly And I right. tried to And say I that tried to to Samantha, say that but, this Samantha, is.","start_word":479,"end_word":610,"sentiment":"neutral","sentiment_score":-0.07515643537044525},{"text":"I don't think she really understood.","start_word":611,"end_word":616,"sentiment":"negative","sentiment_score":-0.5455789566040039},{"text":"I tried to say to her, look. Dana's got a note there that says not to contact her for three weeks because she's on holiday, and I've called her this morning asking for bank details. You know what I mean?","start_word":617,"end_word":656,"sentiment":"neutral","sentiment_score":-0.19822710752487183},{"text":"When I probably shouldn't have because she's on fucking holiday.","start_word":657,"end_word":666,"sentiment":"negative","sentiment_score":-0.4329178035259247},{"text":"But I just I don't read the notes from the opportunities, which is that's fine. But maybe Sammy should just double check those notes before signing up on these projects.","start_word":667,"end_word":696,"sentiment":"neutral","sentiment_score":-0.20997361838817596},{"text":"So I I really don't understand if it's Para or if it's the admin that is finalizing the projects before I touch them. I really don't know. I think it's just a massive miscommunication, and I just said to tell me because we're having a lot of problems with that communication aspect and, like, things aren't being read properly and even, like, quotes aren't being done in time, and it's causing a massive message disconnect, and it's affecting you and it's affecting us. And I said to Tommy, the only thing I can see to fix this problem is if I do all the work in between. And he goes, that's bullshit. I said, it's the only thing I can see that is gonna fix the problem because the communication between from where we are as advisers to you doing implementation, something is falling apart in that in between that. So, yeah, it's not great. We've gotta find some way of fixing that communication breakdown.","start_word":697,"end_word":861,"sentiment":"negative","sentiment_score":-0.5599874258041382},{"text":"I think Tommy's gonna Yep. work on that because he's a bit set up with the whole being booked in in twenty four hours to talk about as a quote reduction but not having any kind of quote there or Yeah. being booked in for an SOA presentation, and there's no reduction quote, which means we have to go off a new quote, which means when the client signs, it goes to you.","start_word":862,"end_word":934,"sentiment":"neutral","sentiment_score":-0.23213046789169312},{"text":"The price is different.","start_word":935,"end_word":938,"sentiment":"negative","sentiment_score":-0.45053669810295105},{"text":"We go back and do the whole thing again.","start_word":939,"end_word":947,"sentiment":"neutral","sentiment_score":-0.3144279420375824},{"text":"It's just the whole thing is there's a massive communication, and it's not right. It's a little bit frustrating. And I fully get what you are because I'm so frustrated as well because you told me I'm actually close to being done. Like, I'm so sick of it. Doing things I know.","start_word":948,"end_word":999,"sentiment":"negative","sentiment_score":-0.5932125449180603},{"text":"two or three times over. I'm trying to paste things together.","start_word":1000,"end_word":1010,"sentiment":"neutral","sentiment_score":-0.31635674834251404},{"text":"It's it's just a lot.","start_word":1011,"end_word":1015,"sentiment":"negative","sentiment_score":-0.4173447489738464},{"text":"It's just Yeah. a lot. I'm I'm gonna I was a senior meeting on next week. I'm gonna bring this up with Larissa and two and just let her know that something is as you mentioned, something's not there's a bit of there's a bit of just lost in translation in the middle between you guys and me. You know what I mean? Which it needs to be solid.","start_word":1016,"end_word":1084,"sentiment":"neutral","sentiment_score":-0.17997895181179047},{"text":"Otherwise, there's no fucking point.","start_word":1085,"end_word":1089,"sentiment":"negative","sentiment_score":-0.4583582282066345},{"text":"So Absolutely. Absolutely. Because I that's it's okay, okay. Dana. I Look I've just screenshot of what that SOA is. I will send because there's it was only the, like, the TTR drawdown and things like that will be changing based on her income. I'll send Yeah. it to her now. I'll give her a quick call and go, hey. So sorry. Can you just sign that, return it back for me? And then did you need to send her anything else? Yeah. I'm gonna have to redo the consent form. Just let her know, because I I I let her know this morning that a consent form that DTR will come through today at some point. Let her know that it'll come through before 05:00. I'm just gonna reboot now and send it, but I'll let you call her first and do that do all that initially. Do you want me to send it with the SOA so she signed one thing with everything at once? Yep. Yep. Yeah. Okay. Let me give me I'll I'll do this now. Give me five, ten minutes. I'll save it in DocuSign, and then you can send both. Okay?","start_word":1090,"end_word":1286,"sentiment":"neutral","sentiment_score":0.05539737430018217},{"text":"That's cool.","start_word":1287,"end_word":1288,"sentiment":"positive","sentiment_score":0.5308289527893066},{"text":"I'll give her a quick call. Let her know if the doc if there's a redo sign coming through that we just need to there was a slight error in the SOA sign. We're just gonna resend it. She can just resend it for us and send it back with the consent form, then that'll all be sorted.","start_word":1289,"end_word":1346,"sentiment":"neutral","sentiment_score":0.137606680393219},{"text":"Perfect. Thanks, Dennis. Sounds good.","start_word":1347,"end_word":1351,"sentiment":"positive","sentiment_score":0.5230719447135925},{"text":"All teams, you Okay. want So this if is in you a want DocuSign. this in a Okay? copy sign. Yeah. That's definitely fine. If you wanted to save it as a soft soft file, do you want me to yeah. Because you do a template, and I can add to that template, can't I? When you auto When sign, you are you doing can so, just like, add you a can bunch. just You add don't have a bunch to do here. a wait. When you say template, what do you no. No. No. You can just literally select a couple of files at once and upload all files into the auto sign. Do you know how to do that? Yeah. I do. Yeah. Yeah. Definitely. We'll just do that. Okay. Perfect.","start_word":1352,"end_word":1484,"sentiment":"neutral","sentiment_score":0.03017892688512802},{"text":"You're fucked.","start_word":1485,"end_word":1486,"sentiment":"negative","sentiment_score":-0.5135802626609802},{"text":"Alright. Cool. I'll get that done. I'll teams you when it's done. I appreciate your time, Dana. No. It's okay. We'll sort it out. We figure it out before I do. I put pieces together. Yeah. Of course. Yeah. I know Of you course. do. Alright. No We'll talk soon. problem.","start_word":1487,"end_word":1537,"sentiment":"neutral","sentiment_score":0.04512235303135479},{"text":"Easy. Thanks, Jack. See Alright.","start_word":1538,"end_word":1542,"sentiment":"positive","sentiment_score":0.472522109746933},{"text":"you later. Bye. Bye.","start_word":1543,"end_word":1546,"sentiment":"neutral","sentiment_score":0.22328461706638336}],"average":{"sentiment":"neutral","sentiment_score":-0.16487007710471083}}}}