{"metadata":{"transaction_key":"deprecated","request_id":"019dd7d5-9c0f-7961-91e4-e014adcacc98","sha256":"cd31b5e76c8e6b53eb15e7106f630ca5d1cd1b907a495d38d4f2a1b536584bd2","created":"2026-04-29T06:03:15.415Z","duration":26.279938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":90,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":106},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":22}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Libby. It's Tommy here, senior adviser from Oakview. Just giving you a call to go through your superannuation strategy and withdrawal request. Can you please call me back on 130160796? I'll send you a text and talk to you soon. Thank you so much.","confidence":0.9994092,"words":[{"word":"hi","start":8.96,"end":9.2,"confidence":0.99635386,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13833989202976227},{"word":"libby","start":9.2,"end":9.5199995,"confidence":0.98621064,"punctuated_word":"Libby.","sentiment":"neutral","sentiment_score":0.12940414249897003},{"word":"it's","start":9.5199995,"end":9.84,"confidence":0.9997239,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.12255208194255827},{"word":"tommy","start":9.84,"end":10.16,"confidence":0.99106055,"punctuated_word":"Tommy","sentiment":"neutral","sentiment_score":0.1205412745475769},{"word":"here","start":10.16,"end":10.4,"confidence":0.9740567,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.13711266219615936},{"word":"senior","start":10.4,"end":10.719999,"confidence":0.99451506,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.0965479016304016},{"word":"adviser","start":10.719999,"end":11.12,"confidence":0.9573125,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.10270705819129944},{"word":"from","start":11.12,"end":11.28,"confidence":0.9943697,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14985291659832},{"word":"oakview","start":11.28,"end":11.78,"confidence":0.8507333,"punctuated_word":"Oakview.","sentiment":"neutral","sentiment_score":0.12187697738409042},{"word":"just","start":11.84,"end":12.08,"confidence":0.9988298,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11144331097602844},{"word":"giving","start":12.08,"end":12.32,"confidence":0.99835604,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.11264155060052872},{"word":"you","start":12.32,"end":12.4,"confidence":0.99888223,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1351136863231659},{"word":"a","start":12.4,"end":12.559999,"confidence":0.9991978,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13676343858242035},{"word":"call","start":12.559999,"end":12.719999,"confidence":0.999793,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.165753573179245},{"word":"to","start":12.719999,"end":12.96,"confidence":0.9997627,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10232655704021454},{"word":"go","start":12.96,"end":13.2,"confidence":0.9997085,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.15042820572853088},{"word":"through","start":13.2,"end":13.5199995,"confidence":0.9997975,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.13550785183906555},{"word":"your","start":13.5199995,"end":14.0199995,"confidence":0.99977595,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13537757098674774},{"word":"superannuation","start":14.24,"end":14.74,"confidence":0.91023165,"punctuated_word":"superannuation","sentiment":"neutral","sentiment_score":0.09292178601026536},{"word":"strategy","start":15.325,"end":15.6449995,"confidence":0.9999378,"punctuated_word":"strategy","sentiment":"neutral","sentiment_score":0.09174724668264388},{"word":"and","start":15.6449995,"end":16.125,"confidence":0.9978557,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09806478023529051},{"word":"withdrawal","start":16.125,"end":16.625,"confidence":0.95674247,"punctuated_word":"withdrawal","sentiment":"neutral","sentiment_score":0.07284354418516159},{"word":"request","start":16.765,"end":17.265,"confidence":0.8256295,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":0.06857629120349884},{"word":"can","start":17.405,"end":17.645,"confidence":0.45972306,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.029485732316970825},{"word":"you","start":17.645,"end":17.805,"confidence":0.9988908,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07448769360780716},{"word":"please","start":17.805,"end":18.045,"confidence":0.9995253,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.041225314140319824},{"word":"call","start":18.045,"end":18.205,"confidence":0.9988091,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05274251103401184},{"word":"me","start":18.205,"end":18.365,"confidence":0.9994092,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10930968075990675},{"word":"back","start":18.365,"end":18.525,"confidence":0.99990916,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07708471268415451},{"word":"on","start":18.525,"end":18.765,"confidence":0.99767953,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.050453945994377136},{"word":"130160796","start":18.765,"end":21.564999,"confidence":0.99670494,"punctuated_word":"130160796?","sentiment":"neutral","sentiment_score":0.14529666304588318},{"word":"i'll","start":21.564999,"end":21.725,"confidence":0.99991465,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16259732842445374},{"word":"send","start":21.725,"end":21.965,"confidence":0.99993,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.132755845785141},{"word":"you","start":21.965,"end":22.125,"confidence":0.9997781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1861400604248047},{"word":"a","start":22.125,"end":22.205,"confidence":0.9995296,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16818919777870178},{"word":"text","start":22.205,"end":22.605,"confidence":0.9999583,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.3044097423553467},{"word":"and","start":22.605,"end":22.925,"confidence":0.50449055,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19732260704040527},{"word":"talk","start":22.925,"end":23.085,"confidence":0.99891996,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.17461158335208893},{"word":"to","start":23.085,"end":23.244999,"confidence":0.9946404,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22281543910503387},{"word":"you","start":23.244999,"end":23.404999,"confidence":0.9997284,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18139483034610748},{"word":"soon","start":23.404999,"end":23.724998,"confidence":0.9997502,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.17284536361694336},{"word":"thank","start":23.724998,"end":23.885,"confidence":0.99987006,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7895129323005676},{"word":"you","start":23.885,"end":24.045,"confidence":0.9999479,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7997730374336243},{"word":"so","start":24.045,"end":24.205,"confidence":0.9997557,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7855183482170105},{"word":"much","start":24.205,"end":24.705,"confidence":0.9998567,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5032237768173218}],"paragraphs":{"transcript":"\nHi, Libby. It's Tommy here, senior adviser from Oakview. Just giving you a call to go through your superannuation strategy and withdrawal request. Can you please call me back on 130160796? I'll send you a text and talk to you soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi, Libby.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.13387201726436615},{"text":"It's Tommy here, senior adviser from Oakview.","start":9.5199995,"end":11.78,"sentiment":"neutral","sentiment_score":0.12159869607005801},{"text":"Just giving you a call to go through your superannuation strategy and withdrawal request.","start":11.84,"end":17.265,"sentiment":"neutral","sentiment_score":0.11496495668377195},{"text":"Can you please call me back on 130160796?","start":17.405,"end":21.564999,"sentiment":"neutral","sentiment_score":0.0725107816979289},{"text":"I'll send you a text and talk to you soon.","start":21.564999,"end":23.724998,"sentiment":"neutral","sentiment_score":0.19030819982290267}],"sentiment":"neutral","sentiment_score":0.12711250127815618,"num_words":41,"start":8.96,"end":23.724998},{"sentences":[{"text":"Thank you so much.","start":23.724998,"end":24.705,"sentiment":"positive","sentiment_score":0.719507023692131}],"sentiment":"positive","sentiment_score":0.719507023692131,"num_words":4,"start":23.724998,"end":24.705}]}}]},{"alternatives":[{"transcript":"Hi. You've called Libby. You know the drill. Please leave your message. I'll give you a callback when I can. Ciao.","confidence":0.9978495,"words":[{"word":"hi","start":1.8399999,"end":2.08,"confidence":0.9924097,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07396043092012405},{"word":"you've","start":2.08,"end":2.32,"confidence":0.96890354,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.05406849831342697},{"word":"called","start":2.32,"end":2.56,"confidence":0.97553355,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.04523433744907379},{"word":"libby","start":2.56,"end":2.96,"confidence":0.9534734,"punctuated_word":"Libby.","sentiment":"neutral","sentiment_score":0.0573948547244072},{"word":"you","start":2.96,"end":3.12,"confidence":0.9996314,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.026652906090021133},{"word":"know","start":3.12,"end":3.36,"confidence":0.9995184,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.01583656668663025},{"word":"the","start":3.36,"end":3.52,"confidence":0.99844307,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0052659884095191956},{"word":"drill","start":3.52,"end":3.84,"confidence":0.9978495,"punctuated_word":"drill.","sentiment":"neutral","sentiment_score":0.0037039238959550858},{"word":"please","start":3.84,"end":4.08,"confidence":0.9996338,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.05134314298629761},{"word":"leave","start":4.08,"end":4.24,"confidence":0.9987251,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.026924483478069305},{"word":"your","start":4.24,"end":4.48,"confidence":0.98286486,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05316426232457161},{"word":"message","start":4.48,"end":4.98,"confidence":0.9969704,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.04976966232061386},{"word":"i'll","start":5.12,"end":5.3599997,"confidence":0.999781,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.00440746545791626},{"word":"give","start":5.3599997,"end":5.52,"confidence":0.9999206,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.016903720796108246},{"word":"you","start":5.52,"end":5.6,"confidence":0.9992065,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009247958660125732},{"word":"a","start":5.6,"end":5.68,"confidence":0.98394924,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.018212001770734787},{"word":"callback","start":5.68,"end":6.08,"confidence":0.9895751,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.017407292500138283},{"word":"when","start":6.08,"end":6.3199997,"confidence":0.99920267,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.005244597792625427},{"word":"i","start":6.3199997,"end":6.48,"confidence":0.99968565,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01794726401567459},{"word":"can","start":6.48,"end":6.98,"confidence":0.99746686,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.00815342366695404},{"word":"ciao","start":7.04,"end":7.54,"confidence":0.8324236,"punctuated_word":"Ciao.","sentiment":"neutral","sentiment_score":0.04746517911553383}],"paragraphs":{"transcript":"\nHi. You've called Libby. You know the drill. Please leave your message. I'll give you a callback when I can.\n\nCiao.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.07396043092012405},{"text":"You've called Libby.","start":2.08,"end":2.96,"sentiment":"neutral","sentiment_score":0.052232563495635986},{"text":"You know the drill.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.012864846270531416},{"text":"Please leave your message.","start":3.84,"end":4.98,"sentiment":"neutral","sentiment_score":-0.045300387777388096},{"text":"I'll give you a callback when I can.","start":5.12,"end":6.98,"sentiment":"neutral","sentiment_score":-0.007703649578616023}],"sentiment":"neutral","sentiment_score":0.0019643379375338553,"num_words":20,"start":1.8399999,"end":6.98},{"sentences":[{"text":"Ciao.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.04746517911553383}],"sentiment":"neutral","sentiment_score":0.04746517911553383,"num_words":1,"start":7.04,"end":7.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Libby. You know the drill. Please leave your message. I'll give you a callback when I can.\n\nCiao.\n\nChannel 0: Hi, Libby. It's Tommy here, senior adviser from Oakview. Just giving you a call to go through your superannuation strategy and withdrawal request. Can you please call me back on 130160796? I'll send you a text and talk to you soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.07396043092012405},{"text":"You've called Libby.","start":2.08,"end":2.96,"sentiment":"neutral","sentiment_score":0.052232563495635986},{"text":"You know the drill.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.012864846270531416},{"text":"Please leave your message.","start":3.84,"end":4.98,"sentiment":"neutral","sentiment_score":-0.045300387777388096},{"text":"I'll give you a callback when I can.","start":5.12,"end":6.98,"sentiment":"neutral","sentiment_score":-0.007703649578616023}],"sentiment":"neutral","sentiment_score":0.0019643379375338553,"channel":1,"num_words":20,"start":1.8399999,"end":6.98},{"sentences":[{"text":"Ciao.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.04746517911553383}],"sentiment":"neutral","sentiment_score":0.04746517911553383,"channel":1,"num_words":1,"start":7.04,"end":7.54},{"sentences":[{"text":"Hi, Libby.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.13387201726436615},{"text":"It's Tommy here, senior adviser from Oakview.","start":9.5199995,"end":11.78,"sentiment":"neutral","sentiment_score":0.12159869607005801},{"text":"Just giving you a call to go through your superannuation strategy and withdrawal request.","start":11.84,"end":17.265,"sentiment":"neutral","sentiment_score":0.11496495668377195},{"text":"Can you please call me back on 130160796?","start":17.405,"end":21.564999,"sentiment":"neutral","sentiment_score":0.0725107816979289},{"text":"I'll send you a text and talk to you soon.","start":21.564999,"end":23.724998,"sentiment":"neutral","sentiment_score":0.19030819982290267}],"sentiment":"neutral","sentiment_score":0.12711250127815618,"channel":0,"num_words":41,"start":8.96,"end":23.724998},{"sentences":[{"text":"Thank you so much.","start":23.724998,"end":24.705,"sentiment":"positive","sentiment_score":0.719507023692131}],"sentiment":"positive","sentiment_score":0.719507023692131,"channel":0,"num_words":4,"start":23.724998,"end":24.705}]},"summary":{"result":"success","short":"The customer, Libby, did not answer the phone and Speaker 1, a senior adviser from Oakview, left a voicemail asking for Libby to call back regarding her superannaged strategy and withdrawal request. Speaker 1 will send a text message to Libby to respond to the call."},"intents":{"segments":[{"text":"Please leave your message. I'll give you a callback when I can. Ciao.","start_word":8,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.11149297}]},{"text":"Just giving you a call to go through your superannuation strategy and withdrawal request. Can you please call me back on 130160796? I'll send you a text and talk to you soon. Thank you so much.","start_word":30,"end_word":65,"intents":[{"intent":"Go through superannuation strategy","confidence_score":0.047689766}]},{"text":"Can you please call me back on 130160796? I'll send you a text and talk to you soon. Thank you so much.","start_word":44,"end_word":65,"intents":[{"intent":"Call back","confidence_score":0.11413984}]},{"text":"Thank you so much.","start_word":62,"end_word":65,"intents":[{"intent":"Receive text","confidence_score":0.012140197},{"intent":"Talk soon","confidence_score":0.8666513}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Libby. You know the drill. Please leave your message. I'll give you a callback when I can. Ciao. Hi, Libby. It's Tommy here, senior adviser from Oakview. Just giving you a call to go through your superannuation strategy and withdrawal request. Can you please call me back on 130160796? I'll send you a text and talk to you soon.","start_word":0,"end_word":61,"sentiment":"neutral","sentiment_score":0.08587480336427689},{"text":"Thank you so much.","start_word":62,"end_word":65,"sentiment":"positive","sentiment_score":0.7771275043487549}],"average":{"sentiment":"neutral","sentiment_score":0.11848106024400244}}}}