{"metadata":{"transaction_key":"deprecated","request_id":"019fcb79-25e3-7821-a74a-20476bd41964","sha256":"be71f6237b2345fe45b5c77ca2836a411700f574ee5eede33d4d5617b9f2ff45","created":"2026-08-04T06:32:23.367Z","duration":43.27194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":51},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.9831543,"words":[{"word":"ronald","start":6.16,"end":6.66,"confidence":0.9831543,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.09918783605098724}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.09918783605098724}],"sentiment":"neutral","sentiment_score":0.09918783605098724,"num_words":1,"start":6.16,"end":6.66}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This pass available. If you would like to leave an additional message, please reply after the","confidence":1.0,"words":[{"word":"your","start":0.39999998,"end":0.48,"confidence":0.4951172,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.0090230293571949},{"word":"name","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.023748476058244705},{"word":"and","start":0.79999995,"end":1.04,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03131446987390518},{"word":"reason","start":1.04,"end":1.4399999,"confidence":0.93359375,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.01064983382821083},{"word":"for","start":1.4399999,"end":1.5999999,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014709137380123138},{"word":"calling","start":1.5999999,"end":2.0,"confidence":0.84277344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03895959258079529},{"word":"i'll","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03030032478272915},{"word":"see","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.018695730715990067},{"word":"if","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.014351855963468552},{"word":"this","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.029419032856822017},{"word":"person","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.009420931339263916},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017809372395277023},{"word":"available","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.009790489450097084},{"word":"thanks","start":13.44,"end":13.94,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.532174825668335},{"word":"please","start":14.344999,"end":14.504999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09099619090557098},{"word":"stay","start":14.504999,"end":14.825,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.03372420370578766},{"word":"on","start":14.825,"end":14.985,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.006245523691177368},{"word":"the","start":14.985,"end":15.1449995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07214947044849396},{"word":"line","start":15.1449995,"end":15.6449995,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.0453665629029274},{"word":"i'm","start":37.39,"end":37.63,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.425766795873642},{"word":"sorry","start":37.63,"end":38.03,"confidence":0.9133301,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.35156959295272827},{"word":"this","start":38.03,"end":38.35,"confidence":0.99609375,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.35238033533096313},{"word":"pass","start":38.35,"end":38.83,"confidence":0.15356445,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.3232545554637909},{"word":"available","start":39.07,"end":39.57,"confidence":0.92089844,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.28815966844558716},{"word":"if","start":39.71,"end":39.870003,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2018665075302124},{"word":"you","start":39.870003,"end":40.03,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12825791537761688},{"word":"would","start":40.03,"end":40.190002,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.13525475561618805},{"word":"like","start":40.190002,"end":40.43,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.09552494436502457},{"word":"to","start":40.43,"end":40.59,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12072089314460754},{"word":"leave","start":40.59,"end":40.83,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1453128606081009},{"word":"an","start":40.83,"end":40.99,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.15000227093696594},{"word":"additional","start":40.99,"end":41.39,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.12859569489955902},{"word":"message","start":41.39,"end":41.89,"confidence":0.99902344,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.17718036472797394},{"word":"please","start":42.03,"end":42.35,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.15857428312301636},{"word":"reply","start":42.35,"end":42.75,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.1918025314807892},{"word":"after","start":42.75,"end":42.99,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.11947861313819884},{"word":"the","start":42.99,"end":43.27194,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07608635723590851}],"paragraphs":{"transcript":"\nYour name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This pass available.\n\nIf you would like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"Your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":3.86,"sentiment":"neutral","sentiment_score":-0.019860944352470912},{"text":"Thanks.","start":13.44,"end":13.94,"sentiment":"positive","sentiment_score":0.532174825668335},{"text":"Please stay on the line.","start":14.344999,"end":15.6449995,"sentiment":"neutral","sentiment_score":-0.00019176751375198363},{"text":"I'm sorry.","start":37.39,"end":38.03,"sentiment":"negative","sentiment_score":-0.3886681944131851},{"text":"This pass available.","start":38.03,"end":39.57,"sentiment":"neutral","sentiment_score":-0.3212648530801137}],"sentiment":"neutral","sentiment_score":-0.06117113485621909,"num_words":24,"start":0.39999998,"end":39.57},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the","start":39.71,"end":43.27194,"sentiment":"neutral","sentiment_score":-0.14066599939878172}],"sentiment":"neutral","sentiment_score":-0.14066599939878172,"num_words":13,"start":39.71,"end":43.27194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This pass available. If you would like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"Your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":3.86,"sentiment":"neutral","sentiment_score":-0.019860944352470912}],"sentiment":"neutral","sentiment_score":-0.019860944352470912,"channel":1,"num_words":13,"start":0.39999998,"end":3.86},{"sentences":[{"text":"Ronald.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.09918783605098724}],"sentiment":"neutral","sentiment_score":0.09918783605098724,"channel":0,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"Thanks.","start":13.44,"end":13.94,"sentiment":"positive","sentiment_score":0.532174825668335},{"text":"Please stay on the line.","start":14.344999,"end":15.6449995,"sentiment":"neutral","sentiment_score":-0.00019176751375198363},{"text":"I'm sorry.","start":37.39,"end":38.03,"sentiment":"negative","sentiment_score":-0.3886681944131851},{"text":"This pass available.","start":38.03,"end":39.57,"sentiment":"neutral","sentiment_score":-0.3212648530801137},{"text":"If you would like to leave an additional message, please reply after the","start":39.71,"end":43.27194,"sentiment":"neutral","sentiment_score":-0.14066599939878172}],"sentiment":"neutral","sentiment_score":-0.12660720633963743,"channel":1,"num_words":24,"start":13.44,"end":43.27194}]},"summary":{"result":"success","short":"Your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This pass available. If you would like to leave an additional message, please reply after the"},"intents":{"segments":[{"text":"I'm sorry. This pass available.","start_word":20,"end_word":24,"intents":[{"intent":"Leave message","confidence_score":0.22116378}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":-0.009175959043204784},{"text":"Thanks.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.532174825668335},{"text":"Please stay on the line.","start_word":15,"end_word":19,"sentiment":"neutral","sentiment_score":0.00740128755569458},{"text":"I'm sorry.","start_word":20,"end_word":21,"sentiment":"negative","sentiment_score":-0.3960879147052765},{"text":"This pass available. If you would like to leave an additional message, please reply after the","start_word":22,"end_word":37,"sentiment":"neutral","sentiment_score":-0.18470515310764313}],"average":{"sentiment":"neutral","sentiment_score":-0.08588027954101562}}}}