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Good afternoon. This is Airtel accounts. How may I help you today? Yes.\n\nThis is Airtel Australia. Oh, I'm so sorry. You have reached a wrong phone number, and we are not affiliated with Airtel India. What we do is to provide Internet services and a mobile plan services solely in Australia, and we don't cater any other phone number aside to with Australian number. Yeah.\n\nYour Airtel number is an Indian number, or you have a Australia phone number? Uh-huh. I understand. Okay. I got it.\n\nBut still, you have to contact your local network, Ininja, to get support because we we will not be able to cater any other phone number aside to it. We we don't have any phone number. We're not affiliated. Yeah. It's just the same name, Airtel, but we are a separate entity.\n\nOkay. Thank you. 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Is this Airtel Australia? Because I have got an Airtel phone number from India, which I'm speaking from Australia also. And I'm not able to contact any of the Airtel service in India. So are you able to help me, or are you able to give me a number?\n\nBut I've no. But I've got an an Airtel number only. I'm not speaking. No. It's an it's an it is given to me in India, but it is valid to use in Australia because I have paid for it for roaming in Australia.\n\nSo do you have any number for them? Oh, you're not at all affiliate? Okay. Okay.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.06251101195812225},{"text":"Is this Airtel Australia?","start":6.48,"end":8.1,"sentiment":"neutral","sentiment_score":0.029775250237435102},{"text":"Because I have got an Airtel phone number from India, which I'm speaking from Australia also.","start":12.825,"end":21.645,"sentiment":"neutral","sentiment_score":-0.02685384056530893},{"text":"And I'm not able to contact any of the Airtel service in India.","start":22.744999,"end":28.77,"sentiment":"neutral","sentiment_score":-0.2255672697837536},{"text":"So are you able to help me, or are you able to give me a number?","start":29.63,"end":34.37,"sentiment":"neutral","sentiment_score":0.019818347122054547}],"sentiment":"neutral","sentiment_score":-0.05726660778746009,"num_words":50,"start":5.2799997,"end":34.37},{"sentences":[{"text":"But I've no.","start":52.545,"end":54.145,"sentiment":"neutral","sentiment_score":-0.10925061255693436},{"text":"But I've got an an Airtel number only.","start":54.145,"end":57.125,"sentiment":"neutral","sentiment_score":-0.07781006582081318},{"text":"I'm not speaking.","start":59.8,"end":60.94,"sentiment":"neutral","sentiment_score":-0.07543569554885228},{"text":"No.","start":64.12,"end":64.44,"sentiment":"neutral","sentiment_score":-0.06884663552045822},{"text":"It's an it's an it is given to me in India, but it is valid to use in Australia because I have paid for it for roaming in Australia.","start":64.44,"end":74.725,"sentiment":"neutral","sentiment_score":-0.049623210240027}],"sentiment":"neutral","sentiment_score":-0.061010435985570606,"num_words":44,"start":52.545,"end":74.725},{"sentences":[{"text":"So do you have any number for them?","start":87.81,"end":90.149994,"sentiment":"neutral","sentiment_score":-0.05694368528202176},{"text":"Oh, you're not at all affiliate?","start":94.45,"end":96.229996,"sentiment":"neutral","sentiment_score":-0.10141548762718837},{"text":"Okay.","start":96.45,"end":96.95,"sentiment":"neutral","sentiment_score":-0.05684118717908859},{"text":"Okay.","start":103.058876,"end":103.558876,"sentiment":"neutral","sentiment_score":0.05302803963422775}],"sentiment":"neutral","sentiment_score":-0.06674097222276032,"num_words":16,"start":87.81,"end":103.558876}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yes. Is this Airtel Australia?\n\nChannel 0: Yes. This is Airtel Australia.\n\nChannel 1: Because I have got an Airtel phone number from India, which I'm speaking from Australia also. And I'm not able to contact any of the Airtel service in India. So are you able to help me, or are you able to give me a number?\n\nChannel 0: Oh, I'm so sorry. You have reached a wrong phone number, and we are not affiliated with Airtel India. What we do is to provide Internet services and a mobile plan services solely in Australia, and we don't cater any other phone number aside to with Australian\n\nChannel 1: But I've\n\nChannel 0: number.\n\nChannel 1: no. But I've got an an Airtel number only.\n\nChannel 0: Yeah. Your\n\nChannel 1: I'm not\n\nChannel 0: Airtel\n\nChannel 1: speaking.\n\nChannel 0: number is an Indian number, or you have a Australia\n\nChannel 1: No. It's an\n\nChannel 0: phone\n\nChannel 1: it's\n\nChannel 0: number?\n\nChannel 1: an it is given to me in India, but it is\n\nChannel 0: Uh-huh.\n\nChannel 1: valid to use in Australia because\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: understand.\n\nChannel 1: have paid for it for roaming in Australia.\n\nChannel 0: Okay. I got it. But still, you have to contact your local network, Ininja, to get support because we we will not be able to cater any other phone number\n\nChannel 1: So do you\n\nChannel 0: aside\n\nChannel 1: have any\n\nChannel 0: to it.\n\nChannel 1: number\n\nChannel 0: We\n\nChannel 1: for them?\n\nChannel 0: we don't have any phone number. We're not affiliated.\n\nChannel 1: Oh, you're not at all affiliate? Okay.\n\nChannel 0: Yeah. It's just the same name, Airtel, but we are a separate entity.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you. 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able to give me a number?","start":29.63,"end":34.37,"sentiment":"neutral","sentiment_score":0.019818347122054547}],"sentiment":"neutral","sentiment_score":-0.0676653867173526,"channel":1,"num_words":45,"start":12.825,"end":34.37},{"sentences":[{"text":"Oh, I'm so sorry.","start":35.37,"end":36.33,"sentiment":"neutral","sentiment_score":-0.1901475377380848},{"text":"You have reached a wrong phone number, and we are not affiliated with Airtel India.","start":36.33,"end":40.989998,"sentiment":"negative","sentiment_score":-0.37038868963718413},{"text":"What we do is to provide Internet services and a mobile plan services solely in Australia, and we don't cater any other phone number aside to with Australian","start":41.315002,"end":52.935,"sentiment":"neutral","sentiment_score":-0.15042778024716036}],"sentiment":"neutral","sentiment_score":-0.22400847537086366,"channel":0,"num_words":47,"start":35.37,"end":52.935},{"sentences":[{"text":"But 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is","start":65.4,"end":68.84,"sentiment":"neutral","sentiment_score":-0.025846076282587917}],"sentiment":"neutral","sentiment_score":-0.025846076282587917,"channel":1,"num_words":11,"start":65.4,"end":68.84},{"sentences":[{"text":"Uh-huh.","start":68.63,"end":69.13,"sentiment":"neutral","sentiment_score":-0.015646910294890404}],"sentiment":"neutral","sentiment_score":-0.015646910294890404,"channel":0,"num_words":1,"start":68.63,"end":69.13},{"sentences":[{"text":"valid to use in Australia 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you","start":87.81,"end":88.45,"sentiment":"neutral","sentiment_score":-0.07162912810842197}],"sentiment":"neutral","sentiment_score":-0.07162912810842197,"channel":1,"num_words":3,"start":87.81,"end":88.45},{"sentences":[{"text":"aside","start":88.4,"end":88.8,"sentiment":"neutral","sentiment_score":-0.056840818375349045}],"sentiment":"neutral","sentiment_score":-0.056840818375349045,"channel":0,"num_words":1,"start":88.4,"end":88.8},{"sentences":[{"text":"have any","start":88.45,"end":89.009995,"sentiment":"neutral","sentiment_score":-0.05358164943754673}],"sentiment":"neutral","sentiment_score":-0.05358164943754673,"channel":1,"num_words":2,"start":88.45,"end":89.009995},{"sentences":[{"text":"to 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is trying to reach Airtel Australia but has reached the wrong number. The agent apologizes and explains that Airtel only provides Internet and mobile plans in Australia. The customer insists that they are not Airtel speaking and the agent explains that they are a separate entity and the customer's number is valid in Australia."},"intents":{"segments":[{"text":"Is this Airtel Australia? Yes.","start_word":14,"end_word":18,"intents":[{"intent":"Check airtel australia","confidence_score":0.00053183374}]},{"text":"Because I have got an Airtel phone number from India, which I'm speaking from Australia also. And I'm not able to contact any of the Airtel service in India. So are you able to help me, or are you able to give me a number?","start_word":23,"end_word":67,"intents":[{"intent":"Provide phone number","confidence_score":0.07880943},{"intent":"Clarify phone number","confidence_score":0.080983624}]},{"text":"You have reached a wrong phone number, and we are not affiliated with Airtel India. What we do is to provide Internet services and a mobile plan services solely in Australia, and we don't cater any other phone number aside to with Australian But I've number. no. But I've got an an Airtel number only. Yeah.","start_word":72,"end_word":127,"intents":[{"intent":"Address confusion","confidence_score":0.0006434624},{"intent":"Clarify misunderstanding","confidence_score":0.005814107}]},{"text":"What we do is to provide Internet services and a mobile plan services solely in Australia, and we don't cater any other phone number aside to with Australian But I've number. no. But I've got an an Airtel number only. Yeah.","start_word":87,"end_word":127,"intents":[{"intent":"Explain airtel services","confidence_score":0.00018990033}]},{"text":"Oh, you're not at all affiliate? Okay. Yeah.","start_word":229,"end_word":236,"intents":[{"intent":"Confirm affiliation","confidence_score":0.013091229}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2706909775733948},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3895893096923828},{"text":"Yes. Is this Airtel Australia? Yes. This is Airtel Australia. Because I have got an Airtel phone number from India, which I'm speaking from Australia also. And I'm not able to contact any of the Airtel service in India. So are you able to help me, or are you able to give me a number? Oh, I'm so sorry.","start_word":13,"end_word":71,"sentiment":"neutral","sentiment_score":-0.06055202707648277},{"text":"You have reached a wrong phone number, and we are not affiliated with Airtel India.","start_word":72,"end_word":86,"sentiment":"negative","sentiment_score":-0.3624965846538544},{"text":"What we do is to provide Internet services and a mobile plan services solely in Australia, and we don't cater any other phone number aside to with Australian But I've number. no. But I've got an an Airtel number only. Yeah. Your I'm not Airtel speaking. number is an Indian number, or you have a Australia No. It's an phone it's number? an it is given to me in India, but it is Uh-huh. valid to use in Australia because I I understand. have paid for it for roaming in Australia. Okay. I got it. But still, you have to contact your local network, Ininja, to get support because we we will not be able to cater any other phone number So do you aside have any to it. number We for them? we don't have any phone number. We're not affiliated. Oh, you're not at all affiliate? Okay. Yeah. It's just the same name, Airtel, but we are a separate entity. Okay. Okay.","start_word":87,"end_word":250,"sentiment":"neutral","sentiment_score":-0.08892367780208588},{"text":"Thank you.","start_word":251,"end_word":252,"sentiment":"positive","sentiment_score":0.33719536662101746},{"text":"Have","start_word":253,"end_word":253,"sentiment":"neutral","sentiment_score":0.09208080172538756}],"average":{"sentiment":"neutral","sentiment_score":-0.06906873676138864}}}}