{"metadata":{"transaction_key":"deprecated","request_id":"01a0d606-59d6-7e50-900d-ac37597d624e","sha256":"ebaf072b3f956465c258269cbb646faea699b1b6357f96b0e0fadf739a6fb853","created":"2026-09-25T00:45:36.338Z","duration":6.1919374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I'm not available at the moment to take your call. Please leave your name and number, and I'll get","confidence":1.0,"words":[{"word":"sorry","start":1.68,"end":2.0,"confidence":0.7824707,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.5278948545455933},{"word":"i'm","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.705091118812561},{"word":"not","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7591322064399719},{"word":"available","start":2.32,"end":2.52,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.6776837706565857},{"word":"at","start":2.52,"end":2.72,"confidence":0.9892578,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7476226091384888},{"word":"the","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7426826357841492},{"word":"moment","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"moment","sentiment":"negative","sentiment_score":-0.6811873912811279},{"word":"to","start":3.1999998,"end":3.36,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6779913902282715},{"word":"take","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7349626421928406},{"word":"your","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6993042826652527},{"word":"call","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5703703165054321},{"word":"please","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2419366240501404},{"word":"leave","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.13588805496692655},{"word":"your","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14602237939834595},{"word":"name","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.139322891831398},{"word":"and","start":5.2,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12736105918884277},{"word":"number","start":5.3599997,"end":5.6,"confidence":0.84155273,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04906126856803894},{"word":"and","start":5.6,"end":5.8399997,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005091726779937744},{"word":"i'll","start":5.8399997,"end":6.0,"confidence":0.98999023,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.011892503127455711},{"word":"get","start":6.0,"end":6.1919374,"confidence":0.8989258,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03423413634300232}],"paragraphs":{"transcript":"\nSorry. I'm not available at the moment to take your call. Please leave your name and number, and I'll get","paragraphs":[{"sentences":[{"text":"Sorry.","start":1.68,"end":2.0,"sentiment":"negative","sentiment_score":-0.5278948545455933},{"text":"I'm not available at the moment to take your call.","start":2.0,"end":4.26,"sentiment":"negative","sentiment_score":-0.6996028363704682},{"text":"Please leave your name and number, and I'll get","start":4.3199997,"end":6.1919374,"sentiment":"neutral","sentiment_score":-0.09784746563269033}],"sentiment":"negative","sentiment_score":-0.4202275204472244,"num_words":20,"start":1.68,"end":6.1919374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I'm not available at the moment to take your call. Please leave your name and number, and I'll get","paragraphs":[{"sentences":[{"text":"Sorry.","start":1.68,"end":2.0,"sentiment":"negative","sentiment_score":-0.5278948545455933},{"text":"I'm not available at the moment to take your call.","start":2.0,"end":4.26,"sentiment":"negative","sentiment_score":-0.6996028363704682},{"text":"Please leave your name and number, and I'll get","start":4.3199997,"end":6.1919374,"sentiment":"neutral","sentiment_score":-0.09784746563269033}],"sentiment":"negative","sentiment_score":-0.4202275204472244,"channel":1,"num_words":20,"start":1.68,"end":6.1919374}]},"summary":{"result":"success","short":"Sorry. I'm not available at the moment to take your call. Please leave your name and number, and I'll get"},"intents":{"segments":[{"text":"I'm not available at the moment to take your call.","start_word":1,"end_word":10,"intents":[{"intent":"Requesting name and number","confidence_score":0.0051690857},{"intent":"Requesting call back","confidence_score":0.19726422}]}]},"sentiments":{"segments":[{"text":"Sorry. I'm not available at the moment to take your call.","start_word":0,"end_word":10,"sentiment":"negative","sentiment_score":-0.6688246726989746},{"text":"Please leave your name and number, and I'll get","start_word":11,"end_word":19,"sentiment":"neutral","sentiment_score":-0.0818948894739151}],"average":{"sentiment":"negative","sentiment_score":-0.407967037624783}}}}