{"metadata":{"transaction_key":"deprecated","request_id":"019fab4f-bde6-7e72-8fdf-b78c3c6cf450","sha256":"b9c2bbe4aa1c1409e62009703ed1a1beb50ad95f2f4789abd294af89c180e89c","created":"2026-07-29T00:39:18.972Z","duration":14.471937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi there. I can't take your call right now. Please leave your name and message, and I will get back to you.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.32,"confidence":0.9970703,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":-0.1956007480621338},{"word":"there","start":0.32,"end":0.79999995,"confidence":0.9890137,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.19339151680469513},{"word":"i","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6542872190475464},{"word":"can't","start":1.04,"end":1.28,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7262415885925293},{"word":"take","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7761372327804565},{"word":"your","start":1.52,"end":1.68,"confidence":0.93408203,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8059107065200806},{"word":"call","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7771724462509155},{"word":"right","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7443709373474121},{"word":"now","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.7044360637664795},{"word":"please","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4875224232673645},{"word":"leave","start":2.72,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.27580735087394714},{"word":"your","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.32781124114990234},{"word":"name","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2947726845741272},{"word":"and","start":3.28,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2399991899728775},{"word":"message","start":3.4399998,"end":3.84,"confidence":0.9675293,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.17847147583961487},{"word":"and","start":3.84,"end":3.9199998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08900551497936249},{"word":"i","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18488983809947968},{"word":"will","start":4.08,"end":4.24,"confidence":0.98828125,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.20759308338165283},{"word":"get","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2782505750656128},{"word":"back","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.29652565717697144},{"word":"to","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2566688656806946},{"word":"you","start":4.72,"end":5.22,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.12604227662086487}],"paragraphs":{"transcript":"\nHi there. I can't take your call right now. Please leave your name and message, and I will get back to you.","paragraphs":[{"sentences":[{"text":"Hi there.","start":0.16,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.19449613243341446},{"text":"I can't take your call right now.","start":0.79999995,"end":2.3999999,"sentiment":"negative","sentiment_score":-0.7412223134722028},{"text":"Please leave your name and message, and I will get back to you.","start":2.3999999,"end":5.22,"sentiment":"neutral","sentiment_score":-0.24948924436019018}],"sentiment":"negative","sentiment_score":-0.40095039253885095,"num_words":22,"start":0.16,"end":5.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. I can't take your call right now. Please leave your name and message, and I will get back to you.","paragraphs":[{"sentences":[{"text":"Hi there.","start":0.16,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.19449613243341446},{"text":"I can't take your call right now.","start":0.79999995,"end":2.3999999,"sentiment":"negative","sentiment_score":-0.7412223134722028},{"text":"Please leave your name and message, and I will get back to you.","start":2.3999999,"end":5.22,"sentiment":"neutral","sentiment_score":-0.24948924436019018}],"sentiment":"negative","sentiment_score":-0.40095039253885095,"channel":1,"num_words":22,"start":0.16,"end":5.22}]},"summary":{"result":"success","short":"Hi there. I can't take your call right now. Please leave your name and message, and I will get back to you."},"intents":{"segments":[{"text":"Please leave your name and message, and I will get back to you.","start_word":9,"end_word":21,"intents":[{"intent":"Leave message","confidence_score":0.20942111},{"intent":"Return call","confidence_score":0.74182135}]}]},"sentiments":{"segments":[{"text":"Hi there.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.1941279172897339},{"text":"I can't take your call right now.","start_word":2,"end_word":8,"sentiment":"negative","sentiment_score":-0.7345475554466248},{"text":"Please leave your name and message, and I will get back to you.","start_word":9,"end_word":21,"sentiment":"neutral","sentiment_score":-0.24431771039962769}],"average":{"sentiment":"negative","sentiment_score":-0.4140223094395229}}}}