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We're here to help.\n\nThank you, and have a good one.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.000505192088894546}],"sentiment":"neutral","sentiment_score":-0.000505192088894546,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"Airtel account.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.03354242630302906}],"sentiment":"neutral","sentiment_score":0.03354242630302906,"channel":0,"num_words":2,"start":7.44,"end":8.42},{"sentences":[{"text":"Thanks, Telly.","start":14.639999,"end":15.62,"sentiment":"positive","sentiment_score":0.4447696805000305},{"text":"Please stay on the line.","start":15.974999,"end":17.515,"sentiment":"neutral","sentiment_score":0.02789534777402878},{"text":"I'm sorry.","start":39.01,"end":39.809998,"sentiment":"neutral","sentiment_score":-0.22133193910121918},{"text":"This person is not available.","start":39.809998,"end":41.35,"sentiment":"neutral","sentiment_score":-0.3008405685424805},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.73,"end":45.745,"sentiment":"neutral","sentiment_score":-0.12408691591450147}],"sentiment":"neutral","sentiment_score":-0.09482383728027344,"channel":1,"num_words":28,"start":14.639999,"end":45.745},{"sentences":[{"text":"Hi, Kelly.","start":47.274998,"end":48.175,"sentiment":"neutral","sentiment_score":0.048152368515729904},{"text":"This is Airtel accounts.","start":48.234997,"end":49.855,"sentiment":"neutral","sentiment_score":0.05727349687367678},{"text":"This is just a quick call to see if there are any issues with your nominated payment method as your recent Internet bill payment was declined.","start":50.555,"end":60.059998,"sentiment":"neutral","sentiment_score":-0.1001928260979744},{"text":"If you need any assistance, please let us know.","start":60.6,"end":63.9,"sentiment":"neutral","sentiment_score":0.04573823635776838},{"text":"We're here to help.","start":64.119995,"end":65.159996,"sentiment":"positive","sentiment_score":0.4177522659301758}],"sentiment":"neutral","sentiment_score":-0.004376923624012205,"channel":0,"num_words":45,"start":47.274998,"end":65.159996},{"sentences":[{"text":"Thank you, and have a good one.","start":65.159996,"end":66.78,"sentiment":"positive","sentiment_score":0.67069240127291}],"sentiment":"positive","sentiment_score":0.67069240127291,"channel":0,"num_words":7,"start":65.159996,"end":66.78}]},"summary":{"result":"success","short":"The customer called Airtel accounts and was asked to stay on the line. The representative informed the customer that the person they were trying to reach is not available and offered to leave an additional message. The representative then called the customer back to say there were issues with their recent Internet bill payment and offered assistance if needed."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone. Hi, Kelly.","start_word":32,"end_word":47,"intents":[{"intent":"Leave message","confidence_score":0.036674604}]},{"text":"This is just a quick call to see if there are any issues with your nominated payment method as your recent Internet bill payment was declined.","start_word":52,"end_word":77,"intents":[{"intent":"Assist with payment issue","confidence_score":0.037545674}]},{"text":"If you need any assistance, please let us know. We're here to help. Thank you, and have a good one.","start_word":78,"end_word":97,"intents":[{"intent":"Provide assistance","confidence_score":0.3849454}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Airtel account.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.005696420092135668},{"text":"Thanks, Telly.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.4408772587776184},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Kelly. This is Airtel accounts. This is just a quick call to see if there are any issues with your nominated payment method as your recent Internet bill payment was declined. If you need any assistance, please let us know.","start_word":20,"end_word":86,"sentiment":"neutral","sentiment_score":-0.07659155875444412},{"text":"We're here to help. Thank you, and have a good one.","start_word":87,"end_word":97,"sentiment":"positive","sentiment_score":0.5827662348747253}],"average":{"sentiment":"neutral","sentiment_score":0.043511668841044106}}}}