{"metadata":{"transaction_key":"deprecated","request_id":"01a09de0-8bfd-7891-b890-c1cac42fc45b","sha256":"f0097800f23edfa85495906d38484d7b45ca29cb13db7c42675c5bffbf00b729","created":"2026-09-14T03:05:35.201Z","duration":8.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You've reached Carl Mason. I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly.","confidence":0.9970703,"words":[{"word":"you've","start":2.1599998,"end":2.48,"confidence":0.88842773,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.03208611533045769},{"word":"reached","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.015591472387313845},{"word":"carl","start":2.72,"end":2.8799999,"confidence":0.51904297,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":0.009831346571445463},{"word":"mason","start":2.8799999,"end":3.28,"confidence":0.7116699,"punctuated_word":"Mason.","sentiment":"neutral","sentiment_score":0.01645669713616371},{"word":"i","start":3.28,"end":3.36,"confidence":0.98535156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4614109396934509},{"word":"can't","start":3.36,"end":3.6,"confidence":0.9213867,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4828219413757324},{"word":"take","start":3.6,"end":3.84,"confidence":0.9536133,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6656029224395752},{"word":"your","start":3.84,"end":3.9199998,"confidence":0.9863281,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.639190673828125},{"word":"call","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6806617379188538},{"word":"right","start":4.08,"end":4.3199997,"confidence":0.99609375,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5242708921432495},{"word":"now","start":4.3199997,"end":4.4,"confidence":0.82788086,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.4258292317390442},{"word":"but","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2237878143787384},{"word":"if","start":4.56,"end":4.64,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04921270161867142},{"word":"you","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10814163088798524},{"word":"leave","start":4.7999997,"end":4.96,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.06372958421707153},{"word":"your","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09488537907600404},{"word":"name","start":5.12,"end":5.3599997,"confidence":0.9921875,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.029278524219989777},{"word":"number","start":5.3599997,"end":5.52,"confidence":0.93725586,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.02205541729927063},{"word":"and","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02181248366832733},{"word":"a","start":5.68,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07874581962823868},{"word":"brief","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.04371632635593414},{"word":"message","start":6.0,"end":6.24,"confidence":0.9880371,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.04004981368780136},{"word":"we'll","start":6.24,"end":6.48,"confidence":0.79003906,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.05505849048495293},{"word":"get","start":6.48,"end":6.56,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08442671597003937},{"word":"back","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.089043527841568},{"word":"to","start":6.72,"end":6.8799996,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003520846366882324},{"word":"you","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09149663150310516},{"word":"shortly","start":7.04,"end":7.54,"confidence":0.9995117,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.07969172298908234}],"paragraphs":{"transcript":"\nYou've reached Carl Mason. I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly.","paragraphs":[{"sentences":[{"text":"You've reached Carl Mason.","start":2.1599998,"end":3.28,"sentiment":"neutral","sentiment_score":-0.005347386002540588},{"text":"I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly.","start":3.28,"end":7.54,"sentiment":"neutral","sentiment_score":-0.18827147611106435}],"sentiment":"neutral","sentiment_score":-0.1621394632384181,"num_words":28,"start":2.1599998,"end":7.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've reached Carl Mason. I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly.","paragraphs":[{"sentences":[{"text":"You've reached Carl Mason.","start":2.1599998,"end":3.28,"sentiment":"neutral","sentiment_score":-0.005347386002540588},{"text":"I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly.","start":3.28,"end":7.54,"sentiment":"neutral","sentiment_score":-0.18827147611106435}],"sentiment":"neutral","sentiment_score":-0.1621394632384181,"channel":1,"num_words":28,"start":2.1599998,"end":7.54}]},"summary":{"result":"success","short":"You've reached Carl Mason. I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly."},"intents":{"segments":[{"text":"I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly.","start_word":4,"end_word":27,"intents":[{"intent":"Request callback","confidence_score":0.045378365}]}]},"sentiments":{"segments":[{"text":"You've reached Carl Mason. I can't take your call right now, but if you leave your name, number, and a brief message, we'll get back to you shortly.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":-0.1410456895828247}],"average":{"sentiment":"neutral","sentiment_score":-0.14104568390619188}}}}