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There's a SKU number SKU number. There's a SKU number upon description if you see. Are you on a website? Yes. The part number. MC9300. Fine. Fine. Fine. Ken, are you on our website right now? Did you find the product? Oh, you didn't find the product? Okay. Okay. Because, you know, there's a specific number given to each and every product, so it helps to find easily. Let me check. Can't find. Can you search it on our website? If you find it, let me know. Because there's I if I search, there's, like, 3,000 results coming in. So I'm not sure what specific product are you after. Yes. We are partner with Zebra. Save on US. Mhmm. I can't. Can can you try searching it on our website? If you find the product, let me know. Maybe not uploaded. What's the Do you do you do you find the SKU? SKU? There's a SKU number in the description if you see. Yeah. So what is it? C d LM C93 u s c TH. Is there any dash or colon sign in between? Okay. You need to tell. Okay. Just request a quote over there. You find the product, you request a quote. That's not the one you're looking for. Mhmm. If it's in stock if it's in stock within one to two business days. Like, if it's in stock, we place order today. You will receive it tomorrow. Mhmm. Okay. You can just read the descriptions and all and see if they Okay. Now you can if you can just request a quote, I'll check it over here what kind of it is, and I can let let you know what is it. You can just request yep. You can just request a call. 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I'm good. How are you? Okay. Yep.\n\nThanks. Hello? Hi, Kim. This is Ross with Techcom. How are you, ma'am?\n\nGreat. Yep. Tell me how can I assist you? K. Do you have the s q?\n\nDo you have SKU? There's a SKU number SKU number. There's a SKU number upon description if you see. Are you on a website? Yes.\n\nThe part number. MC9300. Fine. Fine. Fine.\n\nKen, are you on our website right now? Did you find the product? Oh, you didn't find the product? Okay. Okay.\n\nBecause, you know, there's a specific number given to each and every product, so it helps to find easily. Let me check. Can't find. Can you search it on our website? If you find it, let me know.\n\nBecause there's I if I search, there's, like, 3,000 results coming in. So I'm not sure what specific product are you after. Yes. We are partner with Zebra. Save on US.\n\nMhmm. I can't. Can can you try searching it on our website? If you find the product, let me know. Maybe not uploaded.\n\nWhat's the Do you do you do you find the SKU? SKU? There's a SKU number in the description if you see. Yeah. So what is it?\n\nC d LM C93 u s c TH. Is there any dash or colon sign in between? Okay. You need to tell. Okay.\n\nJust request a quote over there. You find the product, you request a quote. That's not the one you're looking for. Mhmm. If it's in stock if it's in stock within one to two business days.\n\nLike, if it's in stock, we place order today. You will receive it tomorrow. Mhmm. Okay. You can just read the descriptions and all and see if they Okay.\n\nNow you can if you can just request a quote, I'll check it over here what kind of it is, and I can let let you know what is it. You can just request yep. You can just request a call. 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Sorry from the transfer service. How are you? Good. Thank you. I have a Ken on the line calling from Bayer. He's inquiring about the availability of a USB charge cable for a Zebra barcode scanner. Can I transfer him? Thanks. Hello? I'm good. Thank you. Yeah. Look. I'm just after a snap on USB charge cable for a bar several barcode scanner. I'm sorry? Sorry. Do I have one? I have a code that Zebra has given me for their product. Is that what you want? Yeah. So it's I zed E6 or 1 zed E6. I'm not sure. And it's CBLMC93US and then BCHG01. So it's a USB charge cable for an MC 9,300 barcode scanner. Yeah. Yeah. I am. No. I don't know if I'm looking in the right place, but I I don't know where to look. Well, I can't find anything easily here. I'm sorry. Well, I'm just after a it's a it's a USB C cable for a m c 9,300. So I don't know what if you have that even or if you stock because ever I don't even know if you stock because ever parts or k. I mean, it I mean, I'm not sure what what you would Yeah. Actually, no. I have I have found something here. I've done something here, but it doesn't have a it doesn't have a picture. The picture is not coming up. Yeah. The picture is not coming up. Like, it's not you click on it, but it doesn't actually show you the picture of it. Does say m c 93 snap on USB charge cable. I think this is did I did I find the what? It doesn't say SKU. I don't know what SKU is. Oh, yes. I did find an SKU number. Yes. So I did find yeah. Well, yeah. So the SKU is CBLMC93USP. Yeah. Yep. 23USPCHE01. But No. There's dashes in between all of that. Yeah. But the only problem is that I've got a feeling that I need well, I need the I need the power supply and USB. It says I think it says power supply and the USB cable are sold separately. So I think I need both, but from the picture, it doesn't tell me what what they're giving me on that. Like, it doesn't really give me a description in this. And it also doesn't give me a like, how long it takes to ship in here either. Yeah. So, yeah, there's no picture of what it is. So I don't actually don't know what I'm ordering. The description just says oh, well. Just say it doesn't it just yeah. It doesn't have the picture. So it just says enables to connect via USB interface, enables simultaneous simultaneous charging and transfers. So does that is that the cable and the cradle? Okay. Well, I'll I'll I'll request the quote. No worries. Okay. Thanks. Cheers. Okay. 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Sorry from the transfer service. How are you? Good. Thank you.\n\nI have a Ken on the line calling from Bayer. He's inquiring about the availability of a USB charge cable for a Zebra barcode scanner. Can I transfer him? Thanks. Hello?\n\nI'm good. Thank you. Yeah. Look. I'm just after a snap on USB charge cable for a bar several barcode scanner.\n\nI'm sorry? Sorry. Do I have one? I have a code that Zebra has given me for their product. Is that what you want?\n\nYeah. So it's I zed E6 or 1 zed E6. I'm not sure. And it's CBLMC93US and then BCHG01. So it's a USB charge cable for an MC 9,300 barcode scanner.\n\nYeah. Yeah. I am. No. I don't know if I'm looking in the right place, but I I don't know where to look.\n\nWell, I can't find anything easily here. I'm sorry. Well, I'm just after a it's a it's a USB C cable for a m c 9,300. So I don't know what if you have that even or if you stock because ever I don't even know if you stock because ever parts or k. I mean, it I mean, I'm not sure what what you would Yeah.\n\nActually, no. I have I have found something here. I've done something here, but it doesn't have a it doesn't have a picture. The picture is not coming up. Yeah.\n\nThe picture is not coming up. Like, it's not you click on it, but it doesn't actually show you the picture of it. Does say m c 93 snap on USB charge cable. I think this is did I did I find the what? It doesn't say SKU.\n\nI don't know what SKU is. Oh, yes. I did find an SKU number. Yes. So I did find yeah.\n\nWell, yeah. So the SKU is CBLMC93USP. Yeah. Yep. 23USPCHE01.\n\nBut No. There's dashes in between all of that. Yeah. But the only problem is that I've got a feeling that I need well, I need the I need the power supply and USB. It says I think it says power supply and the USB cable are sold separately.\n\nSo I think I need both, but from the picture, it doesn't tell me what what they're giving me on that. Like, it doesn't really give me a description in this. And it also doesn't give me a like, how long it takes to ship in here either. Yeah. So, yeah, there's no picture of what it is.\n\nSo I don't actually don't know what I'm ordering. The description just says oh, well. Just say it doesn't it just yeah. It doesn't have the picture. So it just says enables to connect via USB interface, enables simultaneous simultaneous charging and transfers.\n\nSo does that is that the cable and the cradle? Okay. Well, I'll I'll I'll request the quote. No worries. Okay.\n\nThanks. Cheers. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.08256319165229797},{"text":"Sorry from the transfer service.","start":2.6399999,"end":3.84,"sentiment":"neutral","sentiment_score":0.1115914061665535},{"text":"How are you?","start":3.84,"end":6.02,"sentiment":"neutral","sentiment_score":0.15760104854901633},{"text":"Good.","start":6.3599997,"end":6.8599997,"sentiment":"positive","sentiment_score":0.49187374114990234},{"text":"Thank you.","start":7.2,"end":7.52,"sentiment":"positive","sentiment_score":0.40904460847377777}],"sentiment":"neutral","sentiment_score":0.2019405271857977,"num_words":12,"start":2.3999999,"end":7.52},{"sentences":[{"text":"I have a Ken on the line calling from Bayer.","start":7.52,"end":9.36,"sentiment":"neutral","sentiment_score":0.07241014502942562},{"text":"He's inquiring about the availability of a USB charge cable for a Zebra barcode 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easily here.","start":162.445,"end":164.445,"sentiment":"negative","sentiment_score":-0.4229826160839626},{"text":"I'm sorry.","start":164.445,"end":165.025,"sentiment":"neutral","sentiment_score":-0.23295807093381882},{"text":"Well, I'm just after a it's a it's a USB C cable for a m c 9,300.","start":220.27501,"end":229.03,"sentiment":"neutral","sentiment_score":-0.032858549562447215},{"text":"So I don't know what if you have that even or if you stock because ever I don't even know if you stock because ever parts or k.","start":232.76999,"end":259.48,"sentiment":"neutral","sentiment_score":-0.11812995221199733},{"text":"I mean, it I mean, I'm not sure what what you would Yeah.","start":275.91,"end":295.365,"sentiment":"neutral","sentiment_score":-0.192849799274252}],"sentiment":"neutral","sentiment_score":-0.1462697887987788,"num_words":67,"start":162.445,"end":295.365},{"sentences":[{"text":"Actually, no.","start":295.365,"end":296.085,"sentiment":"neutral","sentiment_score":-0.21219084411859512},{"text":"I have I have found something here.","start":296.085,"end":298.50497,"sentiment":"neutral","sentiment_score":-0.18920471838542394},{"text":"I've done something here, but it doesn't have a it doesn't have a picture.","start":302.89,"end":314.09,"sentiment":"neutral","sentiment_score":-0.25730639483247486},{"text":"The picture is not coming up.","start":314.09,"end":315.63,"sentiment":"negative","sentiment_score":-0.442633589108785},{"text":"Yeah.","start":322.14502,"end":322.385,"sentiment":"neutral","sentiment_score":-0.1262139081954956}],"sentiment":"neutral","sentiment_score":-0.271103989581267,"num_words":30,"start":295.365,"end":322.385},{"sentences":[{"text":"The picture is not coming up.","start":322.385,"end":324.065,"sentiment":"negative","sentiment_score":-0.36238422493139905},{"text":"Like, it's not you click on it, but it doesn't actually show you the picture of it.","start":324.065,"end":328.24503,"sentiment":"negative","sentiment_score":-0.346885926583234},{"text":"Does say m c 93 snap on USB charge cable.","start":333.71,"end":337.25,"sentiment":"neutral","sentiment_score":-0.05883108768612146},{"text":"I think this is did I did I find the what?","start":338.35,"end":345.33,"sentiment":"neutral","sentiment_score":-0.0687812478704886},{"text":"It doesn't say SKU.","start":346.455,"end":353.495,"sentiment":"neutral","sentiment_score":-0.13434997387230396}],"sentiment":"neutral","sentiment_score":-0.2073681375089412,"num_words":48,"start":322.385,"end":353.495},{"sentences":[{"text":"I don't know what SKU is.","start":353.495,"end":354.935,"sentiment":"neutral","sentiment_score":-0.18243403981129327},{"text":"Oh, yes.","start":354.935,"end":355.41498,"sentiment":"neutral","sentiment_score":0.01610633824020624},{"text":"I did find an SKU number.","start":355.41498,"end":356.85498,"sentiment":"neutral","sentiment_score":0.021861890330910683},{"text":"Yes.","start":356.85498,"end":357.35498,"sentiment":"neutral","sentiment_score":0.03435410559177399},{"text":"So I did find yeah.","start":359.41498,"end":361.19498,"sentiment":"neutral","sentiment_score":0.004863053560256958}],"sentiment":"neutral","sentiment_score":-0.043627542350441216,"num_words":20,"start":353.495,"end":361.19498},{"sentences":[{"text":"Well, yeah.","start":361.495,"end":369.4,"sentiment":"neutral","sentiment_score":0.024760502390563488},{"text":"So the SKU is CBLMC93USP.","start":369.46,"end":380.45502,"sentiment":"neutral","sentiment_score":0.007597007136791944},{"text":"Yeah.","start":382.515,"end":383.015,"sentiment":"neutral","sentiment_score":0.008118484169244766},{"text":"Yep.","start":385.075,"end":385.23502,"sentiment":"neutral","sentiment_score":0.006449981592595577},{"text":"23USPCHE01.","start":385.23502,"end":394.36,"sentiment":"neutral","sentiment_score":0.001151824602857232}],"sentiment":"neutral","sentiment_score":0.010322633082978427,"num_words":10,"start":361.495,"end":394.36},{"sentences":[{"text":"But No.","start":397.69998,"end":408.555,"sentiment":"neutral","sentiment_score":-0.12746034190058708},{"text":"There's dashes in between all of that.","start":408.555,"end":410.575,"sentiment":"neutral","sentiment_score":-0.14083559811115265},{"text":"Yeah.","start":420.84,"end":421.16,"sentiment":"neutral","sentiment_score":0.008266083896160126},{"text":"But the only problem is that I've got a feeling that I need well, I need the I need the power supply and USB.","start":421.16,"end":431.965,"sentiment":"neutral","sentiment_score":-0.20545778656378388},{"text":"It says I think it says power supply and the USB cable are sold separately.","start":432.985,"end":437.245,"sentiment":"neutral","sentiment_score":-0.130320047835509}],"sentiment":"neutral","sentiment_score":-0.16567941595401084,"num_words":49,"start":397.69998,"end":437.245},{"sentences":[{"text":"So I think I need both, but from the picture, it doesn't tell me what what they're giving me on that.","start":437.54498,"end":448.16,"sentiment":"neutral","sentiment_score":-0.26482294003168744},{"text":"Like, it doesn't really give me a description in this.","start":448.16,"end":452.34,"sentiment":"negative","sentiment_score":-0.39301196336746214},{"text":"And it also doesn't give me a like, how long it takes to ship in here either.","start":457.525,"end":466.105,"sentiment":"neutral","sentiment_score":-0.1790277063846588},{"text":"Yeah.","start":477.28,"end":477.78,"sentiment":"neutral","sentiment_score":-0.10969826579093932},{"text":"So, yeah, there's no picture of what it is.","start":479.76,"end":482.5,"sentiment":"neutral","sentiment_score":-0.23904325564702353}],"sentiment":"neutral","sentiment_score":-0.25510275774988633,"num_words":58,"start":437.54498,"end":482.5},{"sentences":[{"text":"So I don't actually don't know what I'm ordering.","start":482.88,"end":484.82,"sentiment":"neutral","sentiment_score":-0.2705102629131741},{"text":"The description just says oh, well.","start":493.77502,"end":499.635,"sentiment":"neutral","sentiment_score":-0.0864677590628465},{"text":"Just say it doesn't it just yeah.","start":501.59,"end":507.59,"sentiment":"neutral","sentiment_score":-0.1237106163586889},{"text":"It doesn't have the picture.","start":507.59,"end":508.79,"sentiment":"neutral","sentiment_score":-0.13608285039663315},{"text":"So it just says enables to connect via USB interface, enables simultaneous simultaneous charging and transfers.","start":508.79,"end":519.10504,"sentiment":"neutral","sentiment_score":-0.05086576531175524}],"sentiment":"neutral","sentiment_score":-0.12357301702506321,"num_words":43,"start":482.88,"end":519.10504},{"sentences":[{"text":"So does that is that the cable and the cradle?","start":519.16504,"end":525.025,"sentiment":"neutral","sentiment_score":-0.04989996254444122},{"text":"Okay.","start":537.92,"end":538.24,"sentiment":"neutral","sentiment_score":0.05156609043478966},{"text":"Well, I'll I'll I'll request the quote.","start":538.24,"end":540.58,"sentiment":"neutral","sentiment_score":0.04410104001207011},{"text":"No worries.","start":543.44,"end":544.08,"sentiment":"neutral","sentiment_score":0.18460292369127274},{"text":"Okay.","start":544.08,"end":544.4,"sentiment":"neutral","sentiment_score":0.2622680366039276}],"sentiment":"neutral","sentiment_score":0.02346417281244482,"num_words":21,"start":519.16504,"end":544.4},{"sentences":[{"text":"Thanks.","start":544.4,"end":544.8029,"sentiment":"positive","sentiment_score":0.4700906574726105},{"text":"Cheers.","start":545.20294,"end":545.70294,"sentiment":"positive","sentiment_score":0.3467399775981903},{"text":"Okay.","start":547.44293,"end":547.9229,"sentiment":"neutral","sentiment_score":0.1332610696554184},{"text":"Bye.","start":547.9229,"end":548.4229,"sentiment":"neutral","sentiment_score":-0.08850346505641937}],"sentiment":"neutral","sentiment_score":0.21539705991744995,"num_words":4,"start":544.4,"end":548.4229}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. Sorry from the transfer service. How are you?\n\nChannel 0: I'm good. How are\n\nChannel 1: Good.\n\nChannel 0: you?\n\nChannel 1: Thank you. I have a Ken on the line calling from Bayer. He's inquiring about the availability of a USB charge cable for a Zebra barcode scanner.\n\nChannel 0: Okay.\n\nChannel 1: Can I transfer him?\n\nChannel 0: Yep.\n\nChannel 1: Thanks.\n\nChannel 0: Thanks. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi, Kim. This is Ross with Techcom. How are you, ma'am?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: Great. Yep. Tell me how can I assist you?\n\nChannel 1: Yeah. Look. I'm just after a snap on USB charge cable for a bar several barcode scanner.\n\nChannel 0: K. Do you have the s q?\n\nChannel 1: I'm sorry?\n\nChannel 0: Do you have SKU?\n\nChannel 1: Sorry. Do I have\n\nChannel 0: There's\n\nChannel 1: one?\n\nChannel 0: a SKU number SKU number. There's a SKU number upon description if you see. Are you on a website?\n\nChannel 1: I have a code that Zebra has given me for their product. Is that what you want?\n\nChannel 0: Yes. The part number.\n\nChannel 1: Yeah. So it's I zed E6 or 1 zed E6. I'm not sure. And it's CBLMC93US and then BCHG01. So it's a USB charge cable for an MC 9,300 barcode scanner.\n\nChannel 0: MC9300.\n\nChannel 1: Yeah.\n\nChannel 0: Fine. Fine. Fine. Ken, are you on our website right now?\n\nChannel 1: Yeah. I am.\n\nChannel 0: Did you find the product?\n\nChannel 1: No.\n\nChannel 0: Oh, you didn't find the product? Okay.\n\nChannel 1: I don't know if I'm looking in the right place, but I I don't know where to look.\n\nChannel 0: Okay. Because, you know, there's a specific number given to each and every product, so it helps to find easily.\n\nChannel 1: Well, I can't find anything easily here. I'm sorry.\n\nChannel 0: Let me check. Can't find. Can you search it on our website? If you find it, let me know. Because there's I if I search, there's, like, 3,000 results coming in.\n\nSo I'm not sure what specific product are\n\nChannel 1: Well, I'm just after a\n\nChannel 0: you after.\n\nChannel 1: it's a it's a USB C cable for a m c 9,300. So I don't know what if you have that even or if you stock because ever I don't even know if you stock because ever parts or\n\nChannel 0: Yes. We are partner with Zebra.\n\nChannel 1: k.\n\nChannel 0: Save on US.\n\nChannel 1: I\n\nChannel 0: Mhmm. I can't.\n\nChannel 1: mean, it I mean, I'm not sure what what you would\n\nChannel 0: Can can you try searching it on our website? If you find the product, let me know.\n\nChannel 1: Yeah. Actually, no. I have I have found something here. I've done something here, but it doesn't have a it doesn't have a picture. The picture is not coming up.\n\nChannel 0: Maybe not uploaded. What's the\n\nChannel 1: Yeah. The picture is not coming up. Like, it's not you click on it, but it doesn't actually show you the picture of it. Does say m c 93 snap on USB charge cable. I think this is\n\nChannel 0: Do you do you do you find the SKU?\n\nChannel 1: did I did I find the what?\n\nChannel 0: SKU?\n\nChannel 1: It\n\nChannel 0: There's a SKU number in the description if you see.\n\nChannel 1: doesn't say SKU. I don't know what SKU is. Oh, yes. I did find an SKU number. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: what\n\nChannel 1: did\n\nChannel 0: is it?\n\nChannel 1: find yeah. Well, yeah. So the SKU is CBLMC93USP.\n\nChannel 0: C d LM\n\nChannel 1: Yeah.\n\nChannel 0: C93\n\nChannel 1: Yep. 23USPCHE01.\n\nChannel 0: u s c TH.\n\nChannel 1: But\n\nChannel 0: Is there any dash or colon sign in between?\n\nChannel 1: No. There's dashes in between all of that.\n\nChannel 0: Okay. You need to tell. Okay. Just request a quote over there. You find the product, you request a quote.\n\nChannel 1: Yeah. But the only problem is that I've got a feeling that\n\nChannel 0: That's not the\n\nChannel 1: I\n\nChannel 0: one\n\nChannel 1: need\n\nChannel 0: you're looking for.\n\nChannel 1: well, I need the I need the power supply and USB. It says I think it says power supply and the USB cable are sold separately. So I think I need both, but from the picture, it doesn't tell me what what they're giving me on that. Like, it doesn't really give me a description in this.\n\nChannel 0: Mhmm.\n\nChannel 1: And it also doesn't give me a like, how long it takes to ship in here either.\n\nChannel 0: If it's in stock if it's in stock within one to two business days. Like, if it's in stock, we place order today. You will receive it tomorrow.\n\nChannel 1: Yeah. So, yeah, there's no picture of what it is. So I don't actually don't know what I'm ordering.\n\nChannel 0: Mhmm. Okay. You can just read the descriptions and all and see if they\n\nChannel 1: The description just says oh, well. Just say it doesn't it just yeah. It doesn't have the picture. So it just says enables to connect via USB interface, enables simultaneous simultaneous charging and transfers. So does that is that the cable and the cradle?\n\nChannel 0: Okay. Now you can if you can just request a quote, I'll check it over here what kind of it is, and I can let let you know what is it.\n\nChannel 1: Okay. Well, I'll I'll I'll request\n\nChannel 0: You can just\n\nChannel 1: the quote.\n\nChannel 0: request yep. You can just request a call.\n\nChannel 1: No worries. Okay. Thanks. Cheers.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.016231516376137733}],"sentiment":"neutral","sentiment_score":0.016231516376137733,"channel":0,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.08256319165229797},{"text":"Sorry from the transfer service.","start":2.6399999,"end":3.84,"sentiment":"neutral","sentiment_score":0.1115914061665535},{"text":"How are you?","start":3.84,"end":6.02,"sentiment":"neutral","sentiment_score":0.15760104854901633}],"sentiment":"neutral","sentiment_score":0.12370259645912382,"channel":1,"num_words":9,"start":2.3999999,"end":6.02},{"sentences":[{"text":"I'm good.","start":5.6,"end":6.16,"sentiment":"positive","sentiment_score":0.47781917452812195},{"text":"How are","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.3838966339826584}],"sentiment":"positive","sentiment_score":0.43085790425539017,"channel":0,"num_words":4,"start":5.6,"end":6.48},{"sentences":[{"text":"Good.","start":6.3599997,"end":6.8599997,"sentiment":"positive","sentiment_score":0.49187374114990234}],"sentiment":"positive","sentiment_score":0.49187374114990234,"channel":1,"num_words":1,"start":6.3599997,"end":6.8599997},{"sentences":[{"text":"you?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.3175796866416931}],"sentiment":"neutral","sentiment_score":0.3175796866416931,"channel":0,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"Thank you.","start":7.2,"end":7.52,"sentiment":"positive","sentiment_score":0.40904460847377777},{"text":"I have a Ken on the line calling from Bayer.","start":7.52,"end":9.36,"sentiment":"neutral","sentiment_score":0.07241014502942562},{"text":"He's inquiring about the availability of a USB charge cable for a Zebra barcode scanner.","start":9.36,"end":14.535,"sentiment":"neutral","sentiment_score":0.05309643099705378}],"sentiment":"neutral","sentiment_score":0.08661619008139328,"channel":1,"num_words":27,"start":7.2,"end":14.535},{"sentences":[{"text":"Okay.","start":15.705,"end":16.205,"sentiment":"neutral","sentiment_score":0.04291899874806404}],"sentiment":"neutral","sentiment_score":0.04291899874806404,"channel":0,"num_words":1,"start":15.705,"end":16.205},{"sentences":[{"text":"Can I transfer him?","start":20.035,"end":21.335,"sentiment":"neutral","sentiment_score":0.048043753020465374}],"sentiment":"neutral","sentiment_score":0.048043753020465374,"channel":1,"num_words":4,"start":20.035,"end":21.335},{"sentences":[{"text":"Yep.","start":21.545,"end":22.045,"sentiment":"neutral","sentiment_score":0.10982069373130798}],"sentiment":"neutral","sentiment_score":0.10982069373130798,"channel":0,"num_words":1,"start":21.545,"end":22.045},{"sentences":[{"text":"Thanks.","start":22.355,"end":22.855,"sentiment":"neutral","sentiment_score":0.3050559163093567}],"sentiment":"neutral","sentiment_score":0.3050559163093567,"channel":1,"num_words":1,"start":22.355,"end":22.855},{"sentences":[{"text":"Thanks.","start":23.865,"end":24.365,"sentiment":"neutral","sentiment_score":0.2855963408946991},{"text":"Hello?","start":26.345,"end":26.845,"sentiment":"neutral","sentiment_score":0.08971627056598663}],"sentiment":"neutral","sentiment_score":0.18765630573034286,"channel":0,"num_words":2,"start":23.865,"end":26.845},{"sentences":[{"text":"Hello?","start":28.0,"end":28.5,"sentiment":"neutral","sentiment_score":0.08205710351467133}],"sentiment":"neutral","sentiment_score":0.08205710351467133,"channel":1,"num_words":1,"start":28.0,"end":28.5},{"sentences":[{"text":"Hi, Kim.","start":29.64,"end":30.28,"sentiment":"neutral","sentiment_score":0.15553051978349686},{"text":"This is Ross with Techcom.","start":30.28,"end":31.880001,"sentiment":"neutral","sentiment_score":0.16448490917682648},{"text":"How are you, ma'am?","start":31.880001,"end":32.7,"sentiment":"neutral","sentiment_score":0.18914465978741646}],"sentiment":"neutral","sentiment_score":0.17182402041825381,"channel":0,"num_words":11,"start":29.64,"end":32.7},{"sentences":[{"text":"I'm good.","start":33.68,"end":34.239998,"sentiment":"positive","sentiment_score":0.39377108216285706},{"text":"Thank you.","start":34.239998,"end":34.9,"sentiment":"positive","sentiment_score":0.4951591044664383}],"sentiment":"positive","sentiment_score":0.4444650933146477,"channel":1,"num_words":4,"start":33.68,"end":34.9},{"sentences":[{"text":"Great.","start":36.04,"end":36.54,"sentiment":"positive","sentiment_score":0.5088035464286804},{"text":"Yep.","start":36.760002,"end":37.08,"sentiment":"neutral","sentiment_score":0.2428414821624756},{"text":"Tell me how can I assist you?","start":37.08,"end":38.62,"sentiment":"neutral","sentiment_score":0.15973083249160222}],"sentiment":"neutral","sentiment_score":0.20775120622581905,"channel":0,"num_words":9,"start":36.04,"end":38.62},{"sentences":[{"text":"Yeah.","start":39.92,"end":40.16,"sentiment":"neutral","sentiment_score":0.04296661168336868},{"text":"Look.","start":40.16,"end":40.48,"sentiment":"neutral","sentiment_score":0.03355558216571808},{"text":"I'm just after a snap on USB charge cable for a bar several barcode scanner.","start":40.48,"end":47.375,"sentiment":"neutral","sentiment_score":0.03681939405699571}],"sentiment":"neutral","sentiment_score":0.036989006159060145,"channel":1,"num_words":17,"start":39.92,"end":47.375},{"sentences":[{"text":"K.","start":49.015,"end":49.515,"sentiment":"neutral","sentiment_score":0.006322945933789015},{"text":"Do you have the s q?","start":51.015,"end":52.29,"sentiment":"neutral","sentiment_score":0.002435925339038173}],"sentiment":"neutral","sentiment_score":0.0029912139954311506,"channel":0,"num_words":7,"start":49.015,"end":52.29},{"sentences":[{"text":"I'm sorry?","start":53.914997,"end":54.655,"sentiment":"neutral","sentiment_score":-0.01698446087539196}],"sentiment":"neutral","sentiment_score":-0.01698446087539196,"channel":1,"num_words":2,"start":53.914997,"end":54.655},{"sentences":[{"text":"Do you have SKU?","start":55.57,"end":56.63,"sentiment":"neutral","sentiment_score":-0.011900098761543632}],"sentiment":"neutral","sentiment_score":-0.011900098761543632,"channel":0,"num_words":4,"start":55.57,"end":56.63},{"sentences":[{"text":"Sorry.","start":59.51,"end":59.75,"sentiment":"neutral","sentiment_score":-0.02324337139725685},{"text":"Do I have","start":59.75,"end":60.469997,"sentiment":"neutral","sentiment_score":-0.013314594204227129}],"sentiment":"neutral","sentiment_score":-0.01579678850248456,"channel":1,"num_words":4,"start":59.51,"end":60.469997},{"sentences":[{"text":"There's","start":60.29,"end":60.79,"sentiment":"neutral","sentiment_score":-0.008523189462721348}],"sentiment":"neutral","sentiment_score":-0.008523189462721348,"channel":0,"num_words":1,"start":60.29,"end":60.79},{"sentences":[{"text":"one?","start":60.469997,"end":60.969997,"sentiment":"neutral","sentiment_score":-0.0034779142588377}],"sentiment":"neutral","sentiment_score":-0.0034779142588377,"channel":1,"num_words":1,"start":60.469997,"end":60.969997},{"sentences":[{"text":"a SKU number SKU number.","start":61.25,"end":62.85,"sentiment":"neutral","sentiment_score":-0.0007041282951831818},{"text":"There's a SKU number upon description if you see.","start":62.85,"end":65.89,"sentiment":"neutral","sentiment_score":0.0041492025678356486},{"text":"Are you on a website?","start":65.89,"end":66.95,"sentiment":"neutral","sentiment_score":-0.006374749820679426}],"sentiment":"neutral","sentiment_score":0.00010254908058988421,"channel":0,"num_words":19,"start":61.25,"end":66.95},{"sentences":[{"text":"I have a code that Zebra has given me for their product.","start":69.83,"end":74.384995,"sentiment":"neutral","sentiment_score":0.02316032474239667},{"text":"Is that what you want?","start":74.384995,"end":75.445,"sentiment":"neutral","sentiment_score":0.021265609376132488}],"sentiment":"neutral","sentiment_score":0.022603055517024854,"channel":1,"num_words":17,"start":69.83,"end":75.445},{"sentences":[{"text":"Yes.","start":76.425,"end":76.905,"sentiment":"neutral","sentiment_score":0.01463471446186304},{"text":"The part number.","start":76.905,"end":77.885,"sentiment":"neutral","sentiment_score":0.011598618080218634}],"sentiment":"neutral","sentiment_score":0.012357642175629735,"channel":0,"num_words":4,"start":76.425,"end":77.885},{"sentences":[{"text":"Yeah.","start":79.34499,"end":79.84499,"sentiment":"neutral","sentiment_score":0.018354499712586403},{"text":"So it's I zed E6 or 1 zed E6.","start":79.985,"end":85.424995,"sentiment":"neutral","sentiment_score":0.012685807395933403},{"text":"I'm not sure.","start":85.424995,"end":86.244995,"sentiment":"neutral","sentiment_score":-0.01932438587148984},{"text":"And it's CBLMC93US and then BCHG01.","start":88.37,"end":97.67,"sentiment":"neutral","sentiment_score":0.0020805482927244157},{"text":"So it's a USB charge cable for an MC 9,300 barcode 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order today.","start":469.875,"end":472.055,"sentiment":"neutral","sentiment_score":-0.04481525346636772},{"text":"You will receive it tomorrow.","start":472.435,"end":473.735,"sentiment":"neutral","sentiment_score":-0.051232440024614335}],"sentiment":"neutral","sentiment_score":-0.0697108121322734,"channel":0,"num_words":28,"start":465.79498,"end":473.735},{"sentences":[{"text":"Yeah.","start":477.28,"end":477.78,"sentiment":"neutral","sentiment_score":-0.10969826579093932},{"text":"So, yeah, there's no picture of what it is.","start":479.76,"end":482.5,"sentiment":"neutral","sentiment_score":-0.23904325564702353},{"text":"So I don't actually don't know what I'm ordering.","start":482.88,"end":484.82,"sentiment":"neutral","sentiment_score":-0.2705102629131741}],"sentiment":"neutral","sentiment_score":-0.24714104909645884,"channel":1,"num_words":19,"start":477.28,"end":484.82},{"sentences":[{"text":"Mhmm.","start":486.21002,"end":486.53,"sentiment":"neutral","sentiment_score":-0.04570428282022476},{"text":"Okay.","start":486.53,"end":486.85,"sentiment":"neutral","sentiment_score":-0.022638848051428795},{"text":"You can just read the descriptions and all and see if they","start":486.85,"end":491.60498,"sentiment":"neutral","sentiment_score":-0.0206483689447244}],"sentiment":"neutral","sentiment_score":-0.022580254157739028,"channel":0,"num_words":14,"start":486.21002,"end":491.60498},{"sentences":[{"text":"The description just says oh, well.","start":493.77502,"end":499.635,"sentiment":"neutral","sentiment_score":-0.0864677590628465},{"text":"Just say it doesn't it just yeah.","start":501.59,"end":507.59,"sentiment":"neutral","sentiment_score":-0.1237106163586889},{"text":"It doesn't have the picture.","start":507.59,"end":508.79,"sentiment":"neutral","sentiment_score":-0.13608285039663315},{"text":"So it just says enables to connect via USB interface, enables simultaneous simultaneous charging and transfers.","start":508.79,"end":519.10504,"sentiment":"neutral","sentiment_score":-0.05086576531175524},{"text":"So does that is that the cable and the cradle?","start":519.16504,"end":525.025,"sentiment":"neutral","sentiment_score":-0.04989996254444122}],"sentiment":"neutral","sentiment_score":-0.07677379525689916,"channel":1,"num_words":44,"start":493.77502,"end":525.025},{"sentences":[{"text":"Okay.","start":527.67,"end":528.14996,"sentiment":"neutral","sentiment_score":0.02474864013493061},{"text":"Now you can if you can just request a quote, I'll check it over here what kind of it is, and I can let let you know what is it.","start":528.14996,"end":536.41,"sentiment":"neutral","sentiment_score":0.08652585707604885}],"sentiment":"neutral","sentiment_score":0.08453304362633536,"channel":0,"num_words":31,"start":527.67,"end":536.41},{"sentences":[{"text":"Okay.","start":537.92,"end":538.24,"sentiment":"neutral","sentiment_score":0.05156609043478966},{"text":"Well, I'll I'll I'll request","start":538.24,"end":539.78,"sentiment":"neutral","sentiment_score":0.036432241275906566}],"sentiment":"neutral","sentiment_score":0.038954549469053745,"channel":1,"num_words":6,"start":537.92,"end":539.78},{"sentences":[{"text":"You can just","start":539.315,"end":540.135,"sentiment":"neutral","sentiment_score":0.04780956792334715}],"sentiment":"neutral","sentiment_score":0.04780956792334715,"channel":0,"num_words":3,"start":539.315,"end":540.135},{"sentences":[{"text":"the quote.","start":539.84,"end":540.58,"sentiment":"neutral","sentiment_score":0.06327303685247898}],"sentiment":"neutral","sentiment_score":0.06327303685247898,"channel":1,"num_words":2,"start":539.84,"end":540.58},{"sentences":[{"text":"request yep.","start":540.27496,"end":540.995,"sentiment":"neutral","sentiment_score":0.07263248227536678},{"text":"You can just request a call.","start":540.995,"end":542.615,"sentiment":"neutral","sentiment_score":0.07667347167929013}],"sentiment":"neutral","sentiment_score":0.0756632243283093,"channel":0,"num_words":8,"start":540.27496,"end":542.615},{"sentences":[{"text":"No worries.","start":543.44,"end":544.08,"sentiment":"neutral","sentiment_score":0.18460292369127274},{"text":"Okay.","start":544.08,"end":544.4,"sentiment":"neutral","sentiment_score":0.2622680366039276},{"text":"Thanks.","start":544.4,"end":544.8029,"sentiment":"positive","sentiment_score":0.4700906574726105},{"text":"Cheers.","start":545.20294,"end":545.70294,"sentiment":"positive","sentiment_score":0.3467399775981903}],"sentiment":"neutral","sentiment_score":0.28966090381145476,"channel":1,"num_words":5,"start":543.44,"end":545.70294},{"sentences":[{"text":"Yep.","start":545.795,"end":546.295,"sentiment":"neutral","sentiment_score":0.10735806077718736}],"sentiment":"neutral","sentiment_score":0.10735806077718736,"channel":0,"num_words":1,"start":545.795,"end":546.295},{"sentences":[{"text":"Okay.","start":547.44293,"end":547.9229,"sentiment":"neutral","sentiment_score":0.1332610696554184},{"text":"Bye.","start":547.9229,"end":548.4229,"sentiment":"neutral","sentiment_score":-0.08850346505641937}],"sentiment":"neutral","sentiment_score":0.02237880229949951,"channel":1,"num_words":2,"start":547.44293,"end":548.4229}]},"summary":{"result":"success","short":"A customer named Ken calls a transfer service and is transferred to an agent named Ross from Techcom. Ross asks Ken about the availability of a USB charge cable for a bar barcode scanner and tries to find the part number for the barcode scanner. However, the customer is unable to find the part number and the agent suggests searching on the website for it. The customer also asks about the cost of the cable and the cost of the USB cable, and the agent explains that the customer needs both parts and a quote to determine the cost."},"intents":{"segments":[{"text":"Sorry from the transfer service. How are you? I'm good.","start_word":2,"end_word":11,"intents":[{"intent":"Transfer call","confidence_score":0.013430561}]},{"text":"I have a Ken on the line calling from Bayer. He's inquiring about the availability of a USB charge cable for a Zebra barcode scanner. Okay.","start_word":18,"end_word":43,"intents":[{"intent":"Check availability","confidence_score":0.12778844}]},{"text":"it's a it's a USB C cable for a m c 9,300. So I don't know what if you have that even or if you stock because ever I don't even know if you stock because ever parts or Yes.","start_word":306,"end_word":345,"intents":[{"intent":"Find product","confidence_score":0.40325794}]},{"text":"I think this is Do you do you do you find the SKU? did I did I find the what? SKU?","start_word":456,"end_word":476,"intents":[{"intent":"Find sku","confidence_score":0.16808917}]},{"text":"Just request a quote over there. You find the product, you request a quote. Yeah.","start_word":558,"end_word":572,"intents":[{"intent":"Request a quote","confidence_score":0.23411208}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Sorry from the transfer service. How are you?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.10757329314947128},{"text":"I'm good. How are Good.","start_word":10,"end_word":14,"sentiment":"positive","sentiment_score":0.4561069309711456},{"text":"you?","start_word":15,"end_word":15,"sentiment":"neutral","sentiment_score":0.3175796866416931},{"text":"Thank you.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.3930264115333557},{"text":"I have a Ken on the line calling from Bayer. He's inquiring about the availability of a USB charge cable for a Zebra barcode scanner. Okay. Can I transfer him? Yep. Thanks. Thanks. Hello? Hello? Hi, Kim. This is Ross with Techcom. How are you, ma'am?","start_word":18,"end_word":63,"sentiment":"neutral","sentiment_score":0.10641393065452576},{"text":"I'm good. Thank you. Great.","start_word":64,"end_word":68,"sentiment":"positive","sentiment_score":0.44382643699646},{"text":"Yep. Tell me how can I assist you? Yeah. Look. I'm just after a snap on USB charge cable for a bar several barcode scanner. K. Do you have the s q? I'm sorry? Do you have SKU? Sorry. Do I have There's one? a SKU number SKU number. There's a SKU number upon description if you see. Are you on a website? I have a code that Zebra has given me for their product. Is that what you want? Yes. The part number. Yeah. So it's I zed E6 or 1 zed E6. I'm not sure. And it's CBLMC93US and then BCHG01. So it's a USB charge cable for an MC 9,300 barcode scanner. MC9300. Yeah. Fine. Fine. Fine. Ken, are you on our website right now? Yeah. I am. Did you find the product? No. Oh, you didn't find the product? Okay. I don't know if I'm looking in the right place, but I I don't know where to look. Okay. Because, you know, there's a specific number given to each and every product, so it helps to find easily.","start_word":69,"end_word":250,"sentiment":"neutral","sentiment_score":-0.006724650040268898},{"text":"Well, I can't find anything easily here.","start_word":251,"end_word":257,"sentiment":"negative","sentiment_score":-0.41465601325035095},{"text":"I'm sorry. Let me check. Can't find. Can you search it on our website? If you find it, let me know. Because there's I if I search, there's, like, 3,000 results coming in. So I'm not sure what specific product are Well, I'm just after a you after. it's a it's a USB C cable for a m c 9,300. So I don't know what if you have that even or if you stock because ever I don't even know if you stock because ever parts or Yes. We are partner with Zebra. k. Save on US. I Mhmm. I can't. mean, it I mean, I'm not sure what what you would Can can you try searching it on our website? If you find the product, let me know. Yeah. Actually, no. I have I have found something here. I've done something here, but it doesn't have a it doesn't have a picture.","start_word":258,"end_word":410,"sentiment":"neutral","sentiment_score":-0.12535505688268375},{"text":"The picture is not coming up. Maybe not uploaded.","start_word":411,"end_word":419,"sentiment":"negative","sentiment_score":-0.4284147024154663},{"text":"What's the Yeah.","start_word":420,"end_word":422,"sentiment":"neutral","sentiment_score":-0.11917641758918762},{"text":"The picture is not coming up. Like, it's not you click on it, but it doesn't actually show you the picture of it.","start_word":423,"end_word":445,"sentiment":"negative","sentiment_score":-0.35422393679618835},{"text":"Does say m c 93 snap on USB charge cable. I think this is Do you do you do you find the SKU? did I did I find the what? SKU? It There's a SKU number in the description if you see. doesn't say SKU. I don't know what SKU is. Oh, yes. I did find an SKU number. Yes. Yeah. So So I what did is it? find yeah. Well, yeah. So the SKU is CBLMC93USP. C d LM Yeah. C93 Yep. 23USPCHE01. u s c TH. But Is there any dash or colon sign in between? No. There's dashes in between all of that. Okay. You need to tell. Okay. Just request a quote over there. You find the product, you request a quote. Yeah.","start_word":446,"end_word":572,"sentiment":"neutral","sentiment_score":-0.031486704567901966},{"text":"But the only problem is that I've got a feeling that That's not the I one need you're looking for.","start_word":573,"end_word":592,"sentiment":"negative","sentiment_score":-0.33766719698905945},{"text":"well, I need the I need the power supply and USB. It says I think it says power supply and the USB cable are sold separately. So I think I need both, but from the picture, it doesn't tell me what what they're giving me on that.","start_word":593,"end_word":639,"sentiment":"neutral","sentiment_score":-0.2022176831960678},{"text":"Like, it doesn't really give me a description in this.","start_word":640,"end_word":649,"sentiment":"negative","sentiment_score":-0.3922690451145172},{"text":"Mhmm. And it also doesn't give me a like, how long it takes to ship in here either. If it's in stock if it's in stock within one to two business days. Like, if it's in stock, we place order today. You will receive it tomorrow. Yeah. So, yeah, there's no picture of what it is. So I don't actually don't know what I'm ordering. Mhmm. Okay. You can just read the descriptions and all and see if they The description just says oh, well. Just say it doesn't it just yeah. It doesn't have the picture. So it just says enables to connect via USB interface, enables simultaneous simultaneous charging and transfers. So does that is that the cable and the cradle? Okay. Now you can if you can just request a quote, I'll check it over here what kind of it is, and I can let let you know what is it. Okay. Well, I'll I'll I'll request You can just the quote. request yep. You can just request a call. No worries. Okay.","start_word":650,"end_word":825,"sentiment":"neutral","sentiment_score":-0.05320947244763374},{"text":"Thanks. Cheers.","start_word":826,"end_word":827,"sentiment":"positive","sentiment_score":0.46468934416770935},{"text":"Yep. Okay. Bye.","start_word":828,"end_word":830,"sentiment":"neutral","sentiment_score":0.12077625095844267}],"average":{"sentiment":"neutral","sentiment_score":-0.060337003323400445}}}}