{"metadata":{"transaction_key":"deprecated","request_id":"01a07a22-2ed8-7170-84d2-7326a77671cc","sha256":"5db261fbfc4361dfc74756603e7f6486e2c4bf9dba949f8d0fbd973447387435","created":"2026-09-07T04:30:57.523Z","duration":452.80792,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":845,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":923,"output_tokens":925},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":923,"output_tokens":54}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is here at all accounts. How may I help you today? Oh, sure. I would love to get your address. In that way, we could ask our tech team to check it. May I have your unit number first, please? 808. Okay. And then? Mhmm. Thank you so much. And be on the line for a minute or two. Let me just go ahead and ask our tech to check this. Okay? And the ZIP is 2200. Right? Alright. Sure. Thank you. One moment. Thank you so much for patiently waiting on the line. Yeah. Our tech team confirmed that your address is serviceable by Supa Network. And currently, if you already checked our site, we are on a promo. If you sign in for twelve or twenty four MAC contract, you will be eligible for one month free service plus 15% discount for sec for six months and also a free router. You just need to pay the delivery fee, either the standard postage, which is $20, or express postage, which is $30. And I just wanted to confirm as well, am I speaking to mister Dennis? Okay. Because we've also received your inquiry from our chatbot. Reason why I captured your name here. And, yeah, I could confirm that it's serviceable by Supa Network, and our ordering process for service activation should be done through our website. Do you have any further questions or any other inquiries? Delivery fee. Yeah. On our end, that's the cost that you will be needing to pay if you sign on for twenty four or twelve month contract. But for the new development charges, is the first time you connecting to a Internet service to your apartment or to your premises? Oh, okay. Sure. If you could give me a minute or two, I'll just ask as well our tech rep if there is an NDC showing from your address. But, basically, this will be handled by the Supa network itself. But just to give you an idea first, let's try to check that. Okay? One moment. Thank you. Thank you so much for staying the line, Denise. So, yeah, it shows on our Supa portal that your address has a new dwelling fee applies. So, technically, to set your proper expectation, once you activated a Internet service to your premises, Supa Network will contact you to collect the new dwelling fee. I believe it's, like, around $300 or $270, something like that. They are the one who handles this. Yeah. So dwelling fits required to a new firm premises that's activating the Internet services for the first time. And then when it comes to Supa network, they are the one who's collecting it. So it means to say, if any ISP, if not Airtel, if you go to other ISP, it's the same, they'll still collect this new dwelling fee. But at least I provide you the information. First thing first, it shows dwelling fee applies to your premises. Yeah. You're welcome. And if you decide to activate the service, just feel free to process your order through the site. Or if you have any further questions or inquiries, we're open until 6PM. Just feel free to give us a call. Okay? Alright. Thank you. Have a good one. 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Good afternoon. This is here at all accounts. How may I help you today? Oh, sure.\n\nI would love to get your address. In that way, we could ask our tech team to check it. May I have your unit number first, please? 808. Okay.\n\nAnd then? Mhmm. Thank you so much. And be on the line for a minute or two. Let me just go ahead and ask our tech to check this.\n\nOkay? And the ZIP is 2200. Right? Alright. Sure.\n\nThank you. One moment. Thank you so much for patiently waiting on the line. Yeah. Our tech team confirmed that your address is serviceable by Supa Network.\n\nAnd currently, if you already checked our site, we are on a promo. If you sign in for twelve or twenty four MAC contract, you will be eligible for one month free service plus 15% discount for sec for six months and also a free router. You just need to pay the delivery fee, either the standard postage, which is $20, or express postage, which is $30. And I just wanted to confirm as well, am I speaking to mister Dennis? Okay.\n\nBecause we've also received your inquiry from our chatbot. Reason why I captured your name here. And, yeah, I could confirm that it's serviceable by Supa Network, and our ordering process for service activation should be done through our website. Do you have any further questions or any other inquiries? Delivery fee.\n\nYeah. On our end, that's the cost that you will be needing to pay if you sign on for twenty four or twelve month contract. But for the new development charges, is the first time you connecting to a Internet service to your apartment or to your premises? Oh, okay. Sure.\n\nIf you could give me a minute or two, I'll just ask as well our tech rep if there is an NDC showing from your address. But, basically, this will be handled by the Supa network itself. But just to give you an idea first, let's try to check that. Okay? One moment.\n\nThank you. Thank you so much for staying the line, Denise. So, yeah, it shows on our Supa portal that your address has a new dwelling fee applies. So, technically, to set your proper expectation, once you activated a Internet service to your premises, Supa Network will contact you to collect the new dwelling fee. I believe it's, like, around $300 or $270, something like that.\n\nThey are the one who handles this. Yeah. So dwelling fits required to a new firm premises that's activating the Internet services for the first time. And then when it comes to Supa network, they are the one who's collecting it. So it means to say, if any ISP, if not Airtel, if you go to other ISP, it's the same, they'll still collect this new dwelling fee.\n\nBut at least I provide you the information. First thing first, it shows dwelling fee applies to your premises. Yeah. You're welcome. And if you decide to activate the service, just feel free to process your order through the site.\n\nOr if you have any further questions or inquiries, we're open until 6PM. Just feel free to give us a call. Okay? Alright. Thank you.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"positive","sentiment_score":0.33440905809402466},{"text":"Good afternoon.","start":1.36,"end":2.08,"sentiment":"positive","sentiment_score":0.5428917407989502},{"text":"This is here at all accounts.","start":2.08,"end":3.36,"sentiment":"positive","sentiment_score":0.44613490998744965},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.4785073399543762},{"text":"Oh, sure.","start":13.12,"end":13.679999,"sentiment":"neutral","sentiment_score":0.2098628133535385}],"sentiment":"positive","sentiment_score":0.4345748038852916,"num_words":17,"start":1.04,"end":13.679999},{"sentences":[{"text":"I would love to get your address.","start":13.679999,"end":16.215,"sentiment":"positive","sentiment_score":0.36774832010269165},{"text":"In that way, we could ask our tech team to check 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postage, which is $20, or express postage, which is $30.","start":150.93001,"end":159.175,"sentiment":"neutral","sentiment_score":0.17233730781646},{"text":"And I just wanted to confirm as well, am I speaking to mister Dennis?","start":160.355,"end":165.495,"sentiment":"neutral","sentiment_score":0.07609912513622216},{"text":"Okay.","start":168.87001,"end":169.03,"sentiment":"neutral","sentiment_score":0.1663576513528824}],"sentiment":"neutral","sentiment_score":0.2141054715597775,"num_words":82,"start":132.575,"end":169.03},{"sentences":[{"text":"Because we've also received your inquiry from our chatbot.","start":169.03,"end":174.09001,"sentiment":"neutral","sentiment_score":0.13332288381126192},{"text":"Reason why I captured your name here.","start":174.87001,"end":177.29001,"sentiment":"neutral","sentiment_score":0.1321839200598853},{"text":"And, yeah, I could confirm that it's serviceable by Supa Network, and our ordering process for service activation should be done through our 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premises?","start":213.425,"end":223.125,"sentiment":"neutral","sentiment_score":-0.00697134536407564},{"text":"Oh, okay.","start":229.51001,"end":230.49,"sentiment":"neutral","sentiment_score":-0.05210842099040747},{"text":"Sure.","start":231.11,"end":231.61,"sentiment":"neutral","sentiment_score":0.02176961675286293}],"sentiment":"neutral","sentiment_score":-0.026829348639676384,"num_words":51,"start":203.38,"end":231.61},{"sentences":[{"text":"If you could give me a minute or two, I'll just ask as well our tech rep if there is an NDC showing from your address.","start":232.23001,"end":239.75,"sentiment":"neutral","sentiment_score":0.0005736827062299618},{"text":"But, basically, this will be handled by the Supa network itself.","start":239.75,"end":245.185,"sentiment":"neutral","sentiment_score":-0.03244093238291415},{"text":"But just to give you an idea first, let's try to check that.","start":245.24501,"end":248.925,"sentiment":"neutral","sentiment_score":-0.006873032937829311},{"text":"Okay?","start":248.925,"end":249.425,"sentiment":"neutral","sentiment_score":-0.0006307298317551613},{"text":"One moment.","start":249.565,"end":250.38501,"sentiment":"neutral","sentiment_score":0.005116409156471491}],"sentiment":"neutral","sentiment_score":-0.007956261236993771,"num_words":53,"start":232.23001,"end":250.38501},{"sentences":[{"text":"Thank you.","start":251.005,"end":251.74501,"sentiment":"positive","sentiment_score":0.40166355669498444},{"text":"Thank you so much for staying the line, Denise.","start":363.045,"end":365.705,"sentiment":"positive","sentiment_score":0.5199823578198751},{"text":"So, yeah, it shows on our Supa portal that your address has a new dwelling fee applies.","start":367.205,"end":375.02,"sentiment":"neutral","sentiment_score":0.029116375043111688},{"text":"So, technically, to set your proper expectation, once you activated a Internet service to your premises, Supa Network will contact you to collect the new dwelling fee.","start":375.56,"end":388.595,"sentiment":"neutral","sentiment_score":-0.015447885556905358},{"text":"I believe it's, like, around $300 or $270, something like that.","start":389.135,"end":395.39502,"sentiment":"neutral","sentiment_score":-0.03648340634324334}],"sentiment":"neutral","sentiment_score":0.07817782317711548,"num_words":66,"start":251.005,"end":395.39502},{"sentences":[{"text":"They are the one who handles this.","start":395.77502,"end":397.61502,"sentiment":"neutral","sentiment_score":-0.06788378741059985},{"text":"Yeah.","start":397.61502,"end":398.015,"sentiment":"neutral","sentiment_score":-0.01764731854200363},{"text":"So dwelling fits required to a new firm premises that's activating the Internet services for the first time.","start":398.015,"end":406.29,"sentiment":"neutral","sentiment_score":-0.03943143515951104},{"text":"And then when it comes to Supa network, they are the one who's collecting it.","start":406.51,"end":410.67,"sentiment":"neutral","sentiment_score":-0.045343917608261106},{"text":"So it means to say, if any ISP, if not Airtel, if you go to other ISP, it's the same, they'll still collect this new dwelling fee.","start":410.67,"end":420.555,"sentiment":"neutral","sentiment_score":-0.047242364604715946}],"sentiment":"neutral","sentiment_score":-0.04644562164321542,"num_words":68,"start":395.77502,"end":420.555},{"sentences":[{"text":"But at least I provide you the information.","start":420.555,"end":422.815,"sentiment":"neutral","sentiment_score":-0.023526355857029557},{"text":"First thing first, it shows dwelling fee applies to your premises.","start":423.275,"end":428.53,"sentiment":"neutral","sentiment_score":-0.019752988253127445},{"text":"Yeah.","start":431.63,"end":432.13,"sentiment":"neutral","sentiment_score":0.27195537090301514},{"text":"You're 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you.","start":448.605,"end":449.325,"sentiment":"positive","sentiment_score":0.8643327057361603}],"sentiment":"neutral","sentiment_score":0.2637660300731659,"num_words":25,"start":439.165,"end":449.325},{"sentences":[{"text":"Have a good one.","start":449.325,"end":450.36502,"sentiment":"positive","sentiment_score":0.7689783871173859},{"text":"Bye bye.","start":450.36502,"end":450.99295,"sentiment":"neutral","sentiment_score":0.3310489058494568}],"sentiment":"positive","sentiment_score":0.6230018933614095,"num_words":6,"start":449.325,"end":450.99295}]}}]},{"alternatives":[{"transcript":"Hey. 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I just wanted to check if my address is eligible for, like, Airtel. 808. 25 Meredith Street, Bankstown. Yep.\n\nThat's the address. Okay. Yeah. That's right. I just couldn't check on the website for some reason.\n\nYep. Yep. Yeah. That's right. Yeah.\n\nYeah. All good. There's, like, there's no extra fees. Right? It's just the monthly fee and the delivery fee, right, for the router?\n\nSo I'm not sure because I'm just moving in right now. Like, I'm renting. So yes. Okay. Okay.\n\nThank you. Yep. Okay. Okay. Sure.\n\nThank you so much. Yep. Okay. Sweet. Thank you.\n\nAs you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.0685962587594986},{"text":"I just wanted to check if my address is eligible for, like, Airtel.","start":6.56,"end":11.86,"sentiment":"neutral","sentiment_score":0.0426547984377696},{"text":"808.","start":23.115,"end":24.335,"sentiment":"neutral","sentiment_score":0.014186916872859},{"text":"25 Meredith Street, Bankstown.","start":30.54,"end":33.6,"sentiment":"neutral","sentiment_score":0.03303741384297609},{"text":"Yep.","start":37.185,"end":37.685,"sentiment":"neutral","sentiment_score":0.15839534997940063}],"sentiment":"neutral","sentiment_score":0.046392028033733365,"num_words":20,"start":5.8399997,"end":37.685},{"sentences":[{"text":"That's the 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Good afternoon. This is here at all accounts. How may I help you today?\n\nChannel 1: Hey. I just wanted to check if my address is eligible for, like, Airtel.\n\nChannel 0: Oh, sure. I would love to get your address. In that way, we could ask our tech team to check it. May I have your unit number first, please?\n\nChannel 1: 808.\n\nChannel 0: 808. Okay. And then?\n\nChannel 1: 25 Meredith Street, Bankstown.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. That's\n\nChannel 0: Thank\n\nChannel 1: the\n\nChannel 0: you so much. And be on the line for a minute or two.\n\nChannel 1: address.\n\nChannel 0: Let me just go ahead and ask our tech to check this. Okay? And\n\nChannel 1: Okay.\n\nChannel 0: the ZIP is 2200. Right?\n\nChannel 1: Yeah. That's right. I just couldn't check on the website for some reason.\n\nChannel 0: Alright. Sure. Thank you. One moment.\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much for patiently waiting on the line.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Our tech team confirmed that your address is serviceable by Supa Network. And currently, if you already checked our site, we are on a promo. If you sign in for twelve or twenty four MAC contract, you will be eligible for one month free service plus 15% discount for sec for six months and also a free router. You just need to pay the delivery fee, either the standard postage, which is $20, or express postage, which is $30.\n\nAnd I just wanted to confirm as well, am I speaking to mister Dennis?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Okay. Because we've also received your inquiry from our chatbot. Reason why I captured your name here. And,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Yeah. All\n\nChannel 0: I could\n\nChannel 1: good.\n\nChannel 0: confirm that it's serviceable by Supa Network, and our ordering process for service activation should be done through our website. Do you have any further questions or any other inquiries?\n\nChannel 1: There's, like, there's no extra fees. Right? It's just the monthly fee and the delivery fee, right, for the router?\n\nChannel 0: Delivery fee. Yeah. On our end, that's the cost that you will be needing to pay if you sign on for twenty four or twelve month contract. But for the new development charges, is the first time you connecting to a Internet service to your apartment or to your premises?\n\nChannel 1: So I'm not sure because I'm just moving in right now. Like,\n\nChannel 0: Oh,\n\nChannel 1: I'm renting.\n\nChannel 0: okay.\n\nChannel 1: So\n\nChannel 0: Sure. If\n\nChannel 1: yes.\n\nChannel 0: you could give me a minute or two, I'll just ask as well our tech rep if there is\n\nChannel 1: Okay.\n\nChannel 0: an NDC showing from your address. But, basically, this will be handled by the Supa network itself. But just to give you an idea first, let's try to check that. Okay? One moment.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Thank you so much for staying the line, Denise.\n\nChannel 1: Yep.\n\nChannel 0: So, yeah, it shows on our Supa portal that your address has a new dwelling fee applies. So, technically, to set your proper expectation, once you activated a Internet service to your premises, Supa Network will contact you to collect the new dwelling fee. I believe it's, like, around $300\n\nChannel 1: Okay.\n\nChannel 0: or $270, something like that. They are the one who handles this. Yeah. So dwelling fits required to a new firm premises that's activating the Internet services for the first time. And then when it comes to Supa network, they are the one who's collecting it.\n\nSo it means to say, if any ISP, if not Airtel, if you go to other ISP, it's the same, they'll still collect this new dwelling fee. But at least I provide you the information. First thing first, it shows dwelling fee applies to your premises.\n\nChannel 1: Okay. Sure. Thank you so much.\n\nChannel 0: Yeah. You're welcome. And if you decide to activate the service, just feel free to process your order through the site. Or if you have any further questions or inquiries, we're open until 6PM. Just feel free to give us a call.\n\nOkay?\n\nChannel 1: Yep. Okay. Sweet. Thank you.\n\nChannel 0: Alright. Thank you. Have a good one. Bye bye.\n\nChannel 1: As you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"positive","sentiment_score":0.33440905809402466},{"text":"Good afternoon.","start":1.36,"end":2.08,"sentiment":"positive","sentiment_score":0.5428917407989502},{"text":"This is here at all accounts.","start":2.08,"end":3.36,"sentiment":"positive","sentiment_score":0.44613490998744965},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.4785073399543762}],"sentiment":"positive","sentiment_score":0.46453640262285867,"channel":0,"num_words":15,"start":1.04,"end":4.66},{"sentences":[{"text":"Hey.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.0685962587594986},{"text":"I just wanted to check if my address is eligible for, like, 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The representative confirmed that the address is serviceable and offered a promo for a 12 or 24 month contract. The representative also explained the process for activating the service and offered further assistance if needed."},"intents":{"segments":[{"text":"I just wanted to check if my address is eligible for, like, Airtel. Oh, sure.","start_word":16,"end_word":30,"intents":[{"intent":"Check address eligibility","confidence_score":0.09886934}]},{"text":"you could give me a minute or two, I'll just ask as well our tech rep if there is Okay.","start_word":379,"end_word":398,"intents":[{"intent":"Contact tech representative","confidence_score":0.0000600175}]},{"text":"an NDC showing from your address. But, basically, this will be handled by the Supa network itself. But just to give you an idea first, let's try to check that. Okay? One moment.","start_word":399,"end_word":431,"intents":[{"intent":"Verify property address","confidence_score":0.0000791028}]},{"text":"So, yeah, it shows on our Supa portal that your address has a new dwelling fee applies. So, technically, to set your proper expectation, once you activated a Internet service to your premises, Supa Network will contact you to collect the new dwelling fee. I believe it's, like, around $300 Okay.","start_word":447,"end_word":497,"intents":[{"intent":"Verify dwelling fee","confidence_score":0.017503854}]},{"text":"And if you decide to activate the service, just feel free to process your order through the site. Or if you have any further questions or inquiries, we're open until 6PM. Just feel free to give us a call. Okay? Yep.","start_word":599,"end_word":639,"intents":[{"intent":"Process order","confidence_score":0.54936594}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is here at all accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.45539993047714233},{"text":"Hey. I just wanted to check if my address is eligible for, like, Airtel. Oh, sure.","start_word":15,"end_word":30,"sentiment":"neutral","sentiment_score":0.07341809570789337},{"text":"I would love to get your address.","start_word":31,"end_word":37,"sentiment":"positive","sentiment_score":0.3729448318481446},{"text":"In that way, we could ask our tech team to check it. May I have your unit number first, please? 808. 808. Okay. And then? 25 Meredith Street, Bankstown. Mhmm. Yep.","start_word":38,"end_word":68,"sentiment":"neutral","sentiment_score":0.1135929673910141},{"text":"That's Thank the you so much.","start_word":69,"end_word":74,"sentiment":"positive","sentiment_score":0.5474733710289001},{"text":"And be on the line for a minute or two. address. Let me just go ahead and ask our tech to check this. Okay? And Okay. the ZIP is 2200. Right? Yeah. That's right.","start_word":75,"end_word":108,"sentiment":"neutral","sentiment_score":0.09614694863557816},{"text":"I just couldn't check on the website for some reason.","start_word":109,"end_word":118,"sentiment":"negative","sentiment_score":-0.347896546125412},{"text":"Alright. Sure. Thank you. One moment. Yep.","start_word":119,"end_word":125,"sentiment":"neutral","sentiment_score":0.18309146165847776},{"text":"Thank you so much for patiently waiting on the line.","start_word":126,"end_word":135,"sentiment":"positive","sentiment_score":0.5963830351829529},{"text":"Yep. Yeah.","start_word":136,"end_word":137,"sentiment":"neutral","sentiment_score":0.28702473640441895},{"text":"Our tech team confirmed that your address is serviceable by Supa Network.","start_word":138,"end_word":149,"sentiment":"positive","sentiment_score":0.33983927965164185},{"text":"And currently, if you already checked our site, we are on a promo. If you sign in for twelve or twenty four MAC contract, you will be eligible for one month free service plus 15% discount for sec for six months and also a free router. You just need to pay the delivery fee, either the standard postage, which is $20, or express postage, which is $30. And I just wanted to confirm as well, am I speaking to mister Dennis? Yeah. That's right. Okay. Because we've also received your inquiry from our chatbot. Reason why I captured your name here. And, Yeah. yeah, Yeah.","start_word":150,"end_word":254,"sentiment":"neutral","sentiment_score":0.193546324968338},{"text":"All I could good. confirm that it's serviceable by Supa Network, and our ordering process for service activation should be done through our website.","start_word":255,"end_word":278,"sentiment":"positive","sentiment_score":0.3675546050071716},{"text":"Do you have any further questions or any other inquiries? There's, like, there's no extra fees. Right? It's just the monthly fee and the delivery fee, right, for the router? Delivery fee. Yeah. On our end, that's the cost that you will be needing to pay if you sign on for twenty four or twelve month contract. But for the new development charges, is the first time you connecting to a Internet service to your apartment or to your premises? So I'm not sure because I'm just moving in right now. Like, Oh, I'm renting. okay. So Sure. If yes. you could give me a minute or two, I'll just ask as well our tech rep if there is Okay. an NDC showing from your address. But, basically, this will be handled by the Supa network itself. But just to give you an idea first, let's try to check that. Okay? One moment. Okay. Thank you.","start_word":279,"end_word":434,"sentiment":"neutral","sentiment_score":0.018609137202684697},{"text":"Thank you. Thank you so much for staying the line, Denise.","start_word":435,"end_word":445,"sentiment":"positive","sentiment_score":0.5070135593414307},{"text":"Yep. So, yeah, it shows on our Supa portal that your address has a new dwelling fee applies. So, technically, to set your proper expectation, once you activated a Internet service to your premises, Supa Network will contact you to collect the new dwelling fee. I believe it's, like, around $300 Okay. or $270, something like that. They are the one who handles this. Yeah. So dwelling fits required to a new firm premises that's activating the Internet services for the first time. And then when it comes to Supa network, they are the one who's collecting it. So it means to say, if any ISP, if not Airtel, if you go to other ISP, it's the same, they'll still collect this new dwelling fee. But at least I provide you the information. First thing first, it shows dwelling fee applies to your premises. Okay. Sure. Thank you so much. Yeah.","start_word":446,"end_word":596,"sentiment":"neutral","sentiment_score":-0.011177106760442255},{"text":"You're welcome.","start_word":597,"end_word":598,"sentiment":"positive","sentiment_score":0.3642127811908722},{"text":"And if you decide to activate the service, just feel free to process your order through the site. Or if you have any further questions or inquiries, we're open until 6PM. Just feel free to give us a call. Okay? Yep. Okay.","start_word":599,"end_word":640,"sentiment":"neutral","sentiment_score":0.2089112550020218},{"text":"Sweet. Thank you. Alright. Thank you. Have a good one. Bye bye.","start_word":641,"end_word":652,"sentiment":"positive","sentiment_score":0.5699235275387764},{"text":"As you. Bye bye.","start_word":653,"end_word":656,"sentiment":"neutral","sentiment_score":0.18873706459999084}],"average":{"sentiment":"neutral","sentiment_score":0.12735855514938768}}}}