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I'll put you on hold. I'll see if I can transfer you. Hi. This is Esme from the TMC Transfer Center. I just have James calling from Strata Digital Services. Needing to place a bulk order. Alright. Are you available to speak with? Thanks. Hello? Yep. Sorry. I'm here. Yeah. Good. Sorry. Who am I speaking with? I'm sorry. I really can't hear you properly. I didn't catch your first name. Sorry. Ralph? Yep. I can hear you now. Fantastic. Ross. Yeah. No worries, mate. Thanks, Ross. Ross, I am calling you I've just started looking at some of your products and services. I've got a bit of a list of items that I need. And just wondering, do you guys have any have any wholesale arrangements with your company at all, or is it just what what you see, what you get? So to give you a bit bit of I have because I'm I have about 26 homes that I'm working on at the moment, and I'm installing a mix of do you want me to run through the list? So I have a mix yep. I do. I was hoping you could give me an email. Is that okay? Yep. So that's t e c h o n. Yep. So sales@techonsystemswithans.com. Beautiful. There will be I'll send you through, yeah, I'll send you through the first list. Is that okay? Now could you also give give me an indication on stock availability when it can be dispatched as well? Beautiful. And where are you going? You're in Melbourne, Saint Kilda? Perfect. That's good. I've got 30 homes getting built down there and another 30 in South Australia. Again. So that's perfect. Although, I might need it shipped to Sydney just so that we can do the configuration. I'll work that out. Let me the most important thing to see if you have stock. Okay? My name is James. Ross? Yeah. Awesome, Ross. The sooner you can get it back to me, I can make a decision straight away so we can we can proceed if you want. Alright, buddy. Thanks. Thanks, Ross. I'll I'll get that over now. Thanks, buddy. Cheers. 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I'll put you on hold. I'll see if I can transfer you. Hi. This is Esme from the TMC Transfer Center.\n\nI just have James calling from Strata Digital Services. Needing to place a bulk order. Alright. Are you available to speak with? Thanks.\n\nHello? Yep. Sorry. I'm here. Yeah.\n\nGood. Sorry. Who am I speaking with? I'm sorry. I really can't hear you properly.\n\nI didn't catch your first name. Sorry. Ralph? Yep. I can hear you now.\n\nFantastic. Ross. Yeah. No worries, mate. Thanks, Ross.\n\nRoss, I am calling you I've just started looking at some of your products and services. I've got a bit of a list of items that I need. And just wondering, do you guys have any have any wholesale arrangements with your company at all, or is it just what what you see, what you get? So to give you a bit bit of I have because I'm I have about 26 homes that I'm working on at the moment, and I'm installing a mix of do you want me to run through the list? So I have a mix yep.\n\nI do. I was hoping you could give me an email. Is that okay? Yep. So that's t e c h o n.\n\nYep. So sales@techonsystemswithans.com. Beautiful. There will be I'll send you through, yeah, I'll send you through the first list. Is that okay?\n\nNow could you also give give me an indication on stock availability when it can be dispatched as well? Beautiful. And where are you going? You're in Melbourne, Saint Kilda? Perfect.\n\nThat's good. I've got 30 homes getting built down there and another 30 in South Australia. Again. So that's perfect. Although, I might need it shipped to Sydney just so that we can do the configuration.\n\nI'll work that out. Let me the most important thing to see if you have stock. Okay? My name is James. Ross?\n\nYeah. Awesome, Ross. The sooner you can get it back to me, I can make a decision straight away so we can we can proceed if you want. Alright, buddy. Thanks.\n\nThanks, Ross. I'll I'll get that over now. Thanks, buddy. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Just two seconds.","start":1.28,"end":2.08,"sentiment":"neutral","sentiment_score":0.03392200544476509},{"text":"I'll put you on hold.","start":2.08,"end":2.72,"sentiment":"neutral","sentiment_score":0.014397634565830231},{"text":"I'll see if I can transfer you.","start":2.72,"end":4.16,"sentiment":"neutral","sentiment_score":0.052273133503539224},{"text":"Hi.","start":4.16,"end":4.56,"sentiment":"neutral","sentiment_score":0.11504817754030228},{"text":"This is Esme from the TMC Transfer Center.","start":4.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.14175568334758282}],"sentiment":"neutral","sentiment_score":0.07453165700038274,"num_words":24,"start":1.28,"end":6.7999997},{"sentences":[{"text":"I just have James calling from Strata Digital Services.","start":6.7999997,"end":10.66,"sentiment":"neutral","sentiment_score":0.1359455237785975},{"text":"Needing to place a bulk 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okay?","start":159.795,"end":160.615,"sentiment":"neutral","sentiment_score":0.23316456377506256}],"sentiment":"neutral","sentiment_score":0.3053997299549254,"num_words":22,"start":138.46999,"end":160.615},{"sentences":[{"text":"Now could you also give give me an indication on stock availability when it can be dispatched as well?","start":161.58,"end":169.04,"sentiment":"neutral","sentiment_score":0.09442673388280366},{"text":"Beautiful.","start":175.915,"end":176.235,"sentiment":"positive","sentiment_score":0.33428892493247986},{"text":"And where are you going?","start":176.235,"end":177.375,"sentiment":"neutral","sentiment_score":0.07669792398810386},{"text":"You're in Melbourne, Saint 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James.","start":208.525,"end":209.50499,"sentiment":"neutral","sentiment_score":0.04145130701363087},{"text":"Ross?","start":212.765,"end":213.265,"sentiment":"neutral","sentiment_score":0.05459214001893997}],"sentiment":"neutral","sentiment_score":0.08937808092344891,"num_words":22,"start":199.3,"end":213.265},{"sentences":[{"text":"Yeah.","start":216.81001,"end":216.97,"sentiment":"neutral","sentiment_score":0.22768548130989075},{"text":"Awesome, Ross.","start":216.97,"end":217.69,"sentiment":"positive","sentiment_score":0.38384535908699036},{"text":"The sooner you can get it back to me, I can make a decision straight away so we can we can proceed if you want.","start":217.69,"end":225.31001,"sentiment":"neutral","sentiment_score":0.31285972356796266},{"text":"Alright, buddy.","start":227.41895,"end":228.15894,"sentiment":"neutral","sentiment_score":0.18323104828596115},{"text":"Thanks.","start":228.85895,"end":229.35895,"sentiment":"positive","sentiment_score":0.35355010628700256}],"sentiment":"neutral","sentiment_score":0.3076413384368343,"num_words":31,"start":216.81001,"end":229.35895},{"sentences":[{"text":"Thanks, Ross.","start":229.41895,"end":230.45894,"sentiment":"positive","sentiment_score":0.4063858389854431},{"text":"I'll I'll get that over now.","start":230.45894,"end":232.85895,"sentiment":"neutral","sentiment_score":0.30844199160734814},{"text":"Thanks, buddy.","start":232.85895,"end":233.57895,"sentiment":"positive","sentiment_score":0.4612501263618469},{"text":"Cheers.","start":233.57895,"end":233.97894,"sentiment":"positive","sentiment_score":0.3955842852592468},{"text":"Bye.","start":233.97894,"end":234.47894,"sentiment":"positive","sentiment_score":0.36765867471694946}],"sentiment":"positive","sentiment_score":0.36243057002623874,"num_words":12,"start":229.41895,"end":234.47894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Just two seconds. I'll put you on hold. I'll see if I can transfer you. Hi. This is Esme from the TMC Transfer Center.\n\nI just have James calling from Strata Digital Services. Needing to place a bulk order.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Alright. Are you available to speak with?\n\nChannel 0: Yep.\n\nChannel 1: Thanks.\n\nChannel 0: Hello?\n\nChannel 1: Hello? Yep. Sorry. I'm here.\n\nChannel 0: Hi there. This is Ross with Tech Home. How are you, ma'am?\n\nChannel 1: Yeah. Good. Sorry. Who am I speaking with?\n\nChannel 0: This is Ross with Tech Home Systems.\n\nChannel 1: I'm sorry.\n\nChannel 0: Tell me\n\nChannel 1: I\n\nChannel 0: how\n\nChannel 1: really\n\nChannel 0: can I\n\nChannel 1: can't\n\nChannel 0: help you?\n\nChannel 1: hear you properly. I didn't catch your first name. Sorry.\n\nChannel 0: Can\n\nChannel 1: Ralph?\n\nChannel 0: you hear me now?\n\nChannel 1: Yep. I can hear you now. Fantastic.\n\nChannel 0: It's it's Ross with Chekron Systems.\n\nChannel 1: Ross. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: No worries, mate. Thanks, Ross. Ross, I am calling you I've just started looking at some of your products and services. I've got a bit of a list of items that I need. And just\n\nChannel 0: Okay.\n\nChannel 1: wondering, do you guys have any have any wholesale arrangements with your company at all, or is it just what what you see, what you get?\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: to give you\n\nChannel 0: so how many\n\nChannel 1: a bit\n\nChannel 0: items\n\nChannel 1: bit of\n\nChannel 0: you got?\n\nChannel 1: I have because I'm I have about 26 homes that I'm working on at the moment, and\n\nChannel 0: Okay.\n\nChannel 1: I'm installing a mix\n\nChannel 0: Mhmm.\n\nChannel 1: of do you want me to run through the list?\n\nChannel 0: Mhmm. So,\n\nChannel 1: So\n\nChannel 0: ma'am,\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: have\n\nChannel 0: you got\n\nChannel 1: a mix\n\nChannel 0: a email?\n\nChannel 1: yep. I do. I was hoping you could give me an email. Is that okay?\n\nChannel 0: It's yep. Salessaleswiths@techhomesystems.com.au.\n\nChannel 1: Yep. So that's t e c h\n\nChannel 0: H\n\nChannel 1: o n.\n\nChannel 0: systems systems with s, dot com dot a u.\n\nChannel 1: Yep. So sales@techonsystemswithans.com.\n\nChannel 0: Dot com dot a u. Yep. You just send me through the list. I'll get you ready the stock and the pricing.\n\nChannel 1: Beautiful. There will be I'll send you through, yeah, I'll send you through the first list. Is that okay?\n\nChannel 0: Yep.\n\nChannel 1: Now could you also give give me an indication on stock availability when it can be dispatched as well?\n\nChannel 0: Sure. We'll mention everything. What item is in stock and what the lead time would be. And\n\nChannel 1: Beautiful. And\n\nChannel 0: where\n\nChannel 1: where\n\nChannel 0: do\n\nChannel 1: are\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: need\n\nChannel 1: going?\n\nChannel 0: to this to be delivered? We're built in Melbourne, Sainsfield.\n\nChannel 1: You're in Melbourne, Saint Kilda? Perfect. That's good. I've got\n\nChannel 0: Yep.\n\nChannel 1: 30 homes getting built down there and another 30 in South Australia. Again. So that's perfect. Although, I might need it shipped to Sydney just so that we can do the configuration. I'll\n\nChannel 0: Perfect.\n\nChannel 1: work that out.\n\nChannel 0: Okay.\n\nChannel 1: Let me the most important thing to see if you have stock. Okay?\n\nChannel 0: Alright. No worries. And what's a good name, ma'am?\n\nChannel 1: My name is James.\n\nChannel 0: James. Alright. No worries, James. Just send\n\nChannel 1: Ross?\n\nChannel 0: me through, and we'll get you all the things.\n\nChannel 1: Yeah. Awesome, Ross. The sooner you can get it back to me, I can\n\nChannel 0: Mhmm.\n\nChannel 1: make a decision straight away so we can we can proceed if you want.\n\nChannel 0: Alright. No worries,\n\nChannel 1: Alright,\n\nChannel 0: man.\n\nChannel 1: buddy.\n\nChannel 0: We'll send you through.\n\nChannel 1: Thanks.\n\nChannel 0: Yep. Looking\n\nChannel 1: Thanks,\n\nChannel 0: forward to\n\nChannel 1: Ross.\n\nChannel 0: your to your\n\nChannel 1: I'll\n\nChannel 0: email. All\n\nChannel 1: I'll get that over now. Thanks, buddy.\n\nChannel 0: good.\n\nChannel 1: Cheers.\n\nChannel 0: Cheers.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Just two seconds.","start":1.28,"end":2.08,"sentiment":"neutral","sentiment_score":0.03392200544476509},{"text":"I'll put you on hold.","start":2.08,"end":2.72,"sentiment":"neutral","sentiment_score":0.014397634565830231},{"text":"I'll see if I can transfer you.","start":2.72,"end":4.16,"sentiment":"neutral","sentiment_score":0.052273133503539224},{"text":"Hi.","start":4.16,"end":4.56,"sentiment":"neutral","sentiment_score":0.11504817754030228},{"text":"This is Esme from the TMC Transfer Center.","start":4.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.14175568334758282}],"sentiment":"neutral","sentiment_score":0.07453165700038274,"channel":1,"num_words":24,"start":1.28,"end":6.7999997},{"sentences":[{"text":"I just have James calling from Strata Digital 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sooner you can get it back to me, I can","start":217.69,"end":220.83,"sentiment":"neutral","sentiment_score":0.3210608579895713}],"sentiment":"neutral","sentiment_score":0.32336040266922544,"channel":1,"num_words":14,"start":216.81001,"end":220.83},{"sentences":[{"text":"Mhmm.","start":220.72,"end":221.22,"sentiment":"neutral","sentiment_score":0.2695639133453369}],"sentiment":"neutral","sentiment_score":0.2695639133453369,"channel":0,"num_words":1,"start":220.72,"end":221.22},{"sentences":[{"text":"make a decision straight away so we can we can proceed if you want.","start":221.21,"end":225.31001,"sentiment":"neutral","sentiment_score":0.30641597509384155}],"sentiment":"neutral","sentiment_score":0.30641597509384155,"channel":1,"num_words":14,"start":221.21,"end":225.31001},{"sentences":[{"text":"Alright.","start":226.31999,"end":226.81999,"sentiment":"neutral","sentiment_score":0.13724714517593384},{"text":"No 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customer named James from Strata Digital Services calls and asks to place a bulk order. He is transferred to an agent named Esme from TMC Transfer Center. Esme asks James about his products and services, and they discuss stock availability and lead time for the order. Esme promises to send James an email with the list of items and pricing."},"intents":{"segments":[{"text":"I'll put you on hold. I'll see if I can transfer you. Hi.","start_word":3,"end_word":15,"intents":[{"intent":"Transfer call","confidence_score":0.13961305}]},{"text":"This is Esme from the TMC Transfer Center. I just have James calling from Strata Digital Services. Needing to place a bulk order.","start_word":16,"end_word":38,"intents":[{"intent":"Place bulk order","confidence_score":0.5662215}]},{"text":"Are you available to speak with?","start_word":42,"end_word":47,"intents":[{"intent":"Confirm availability","confidence_score":0.27410868}]},{"text":"This is Ross with Tech Home. How are you, ma'am? Yeah.","start_word":58,"end_word":68,"intents":[{"intent":"Provide information","confidence_score":0.038789723}]},{"text":"Tell me I how really can I can't help you? hear you properly.","start_word":85,"end_word":97,"intents":[{"intent":"Offer assistance","confidence_score":0.0026006245}]},{"text":"So sales@techonsystemswithans.com. Dot com dot a u. Yep. You just send me through the list. I'll get you ready the stock and the pricing. Beautiful. There will be I'll send you through, yeah, I'll send you through the first list. Is that okay? Yep.","start_word":289,"end_word":332,"intents":[{"intent":"Send to sales","confidence_score":0.00013219373}]}]},"sentiments":{"segments":[{"text":"Just two seconds. I'll put you on hold. I'll see if I can transfer you. Hi. This is Esme from the TMC Transfer Center. I just have James calling from Strata Digital Services. Needing to place a bulk order. Okay. Alright. Alright. Are you available to speak with? Yep. Thanks. Hello? Hello? Yep. Sorry. I'm here. Hi there. This is Ross with Tech Home. How are you, ma'am? Yeah. Good. Sorry. Who am I speaking with? This is Ross with Tech Home Systems. I'm sorry. Tell me I how really can I can't help you? hear you properly. I didn't catch your first name. Sorry. Can Ralph? you hear me now? Yep. I can hear you now.","start_word":0,"end_word":116,"sentiment":"neutral","sentiment_score":0.007062370888888836},{"text":"Fantastic.","start_word":117,"end_word":117,"sentiment":"positive","sentiment_score":0.5686053037643433},{"text":"It's it's Ross with Chekron Systems. Ross. Yeah. Yep. No worries, mate.","start_word":118,"end_word":129,"sentiment":"neutral","sentiment_score":0.23783645033836365},{"text":"Thanks, Ross.","start_word":130,"end_word":131,"sentiment":"positive","sentiment_score":0.47715234756469727},{"text":"Ross, I am calling you I've just started looking at some of your products and services. I've got a bit of a list of items that I need. And just Okay. wondering, do you guys have any have any wholesale arrangements with your company at all, or is it just what what you see, what you get? Yep. So So to give you so how many a bit items bit of you got? I have because I'm I have about 26 homes that I'm working on at the moment, and Okay. I'm installing a mix Mhmm. of do you want me to run through the list? Mhmm. So, So ma'am, I do have you got a mix a email? yep. I do. I was hoping you could give me an email. Is that okay? It's yep. Salessaleswiths@techhomesystems.com.au. Yep. So that's t e c h H o n. systems systems with s, dot com dot a u. Yep. So sales@techonsystemswithans.com. Dot com dot a u. Yep. You just send me through the list. I'll get you ready the stock and the pricing.","start_word":132,"end_word":312,"sentiment":"neutral","sentiment_score":0.05484954983983909},{"text":"Beautiful. There will be I'll send you through, yeah, I'll send you through the first list.","start_word":313,"end_word":328,"sentiment":"positive","sentiment_score":0.38017863035202026},{"text":"Is that okay? Yep. Now could you also give give me an indication on stock availability when it can be dispatched as well? Sure. We'll mention everything. What item is in stock and what the lead time would be. And Beautiful. And where where do are you you need going? to this to be delivered? We're built in Melbourne, Sainsfield. You're in Melbourne, Saint Kilda?","start_word":329,"end_word":393,"sentiment":"neutral","sentiment_score":0.09761735796928406},{"text":"Perfect. That's good.","start_word":394,"end_word":396,"sentiment":"positive","sentiment_score":0.45855748653411865},{"text":"I've got Yep. 30 homes getting built down there and another 30 in South Australia. Again.","start_word":397,"end_word":412,"sentiment":"neutral","sentiment_score":0.17517118155956268},{"text":"So that's perfect.","start_word":413,"end_word":415,"sentiment":"positive","sentiment_score":0.4739985466003418},{"text":"Although, I might need it shipped to Sydney just so that we can do the configuration. I'll Perfect. work that out. Okay. Let me the most important thing to see if you have stock. Okay? Alright. No worries. And what's a good name, ma'am? My name is James. James. Alright. No worries, James. Just send Ross? me through, and we'll get you all the things. Yeah.","start_word":416,"end_word":481,"sentiment":"neutral","sentiment_score":0.08835320174694061},{"text":"Awesome, Ross.","start_word":482,"end_word":483,"sentiment":"positive","sentiment_score":0.3838453590869904},{"text":"The sooner you can get it back to me, I can Mhmm. make a decision straight away so we can we can proceed if you want. Alright. No worries, Alright, man. buddy. 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