{"metadata":{"transaction_key":"deprecated","request_id":"019edd2c-bc93-77d0-9524-41321b622278","sha256":"8f4c524a9db9fb75d4a16314c1404522823cd4eccd89254730433d09ef8b82b9","created":"2026-06-18T23:59:18.015Z","duration":10.727938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","confidence":1.0,"words":[{"word":"you","start":0.24,"end":0.39999998,"confidence":0.9165039,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.7315850257873535},{"word":"are","start":0.39999998,"end":0.56,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7216925024986267},{"word":"trying","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.7330304980278015},{"word":"to","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6899667382240295},{"word":"reach","start":1.04,"end":1.4399999,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.670130729675293},{"word":"is","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7994893789291382},{"word":"currently","start":1.68,"end":2.1599998,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.8137580752372742},{"word":"unavailable","start":2.1599998,"end":2.6599998,"confidence":0.9995117,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.8253422975540161},{"word":"please","start":3.76,"end":4.24,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6361865401268005},{"word":"leave","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5532628297805786},{"word":"a","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6084003448486328},{"word":"message","start":4.56,"end":5.04,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5758203268051147},{"word":"after","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.45876961946487427},{"word":"the","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5637725591659546},{"word":"tone","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.5479097962379456},{"word":"when","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.28936102986335754},{"word":"you","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3112208843231201},{"word":"have","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.24871580302715304},{"word":"finished","start":7.2799997,"end":7.7799997,"confidence":1.0,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.27320796251296997},{"word":"please","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.26234182715415955},{"word":"hang","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.21638546884059903},{"word":"up","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.17194412648677826},{"word":"or","start":8.639999,"end":8.88,"confidence":0.59521484,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.24010446667671204},{"word":"press","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.19858577847480777},{"word":"the","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19455046951770785},{"word":"hash","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.2308693826198578},{"word":"key","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.23139680922031405},{"word":"for","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1506447792053223},{"word":"more","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.13544493913650513},{"word":"options","start":10.24,"end":10.727938,"confidence":0.8857422,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.1640888750553131}],"paragraphs":{"transcript":"\nYou are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"You are trying to reach is currently unavailable.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.7481244057416916},{"text":"Please leave a message after the tone.","start":3.76,"end":5.94,"sentiment":"negative","sentiment_score":-0.5634460023471287},{"text":"When you have finished, please hang up or press the hash key for more options.","start":6.64,"end":10.727938,"sentiment":"neutral","sentiment_score":-0.22125750680764517}],"sentiment":"negative","sentiment_score":-0.44159932881593705,"num_words":30,"start":0.24,"end":10.727938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"You are trying to reach is currently unavailable.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.7481244057416916},{"text":"Please leave a message after the tone.","start":3.76,"end":5.94,"sentiment":"negative","sentiment_score":-0.5634460023471287},{"text":"When you have finished, please hang up or press the hash key for more options.","start":6.64,"end":10.727938,"sentiment":"neutral","sentiment_score":-0.22125750680764517}],"sentiment":"negative","sentiment_score":-0.44159932881593705,"channel":1,"num_words":30,"start":0.24,"end":10.727938}]},"summary":{"result":"success","short":"You are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options."},"intents":{"segments":[{"text":"When you have finished, please hang up or press the hash key for more options.","start_word":15,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.28106132},{"intent":"Hang up","confidence_score":0.6508269}]}]},"sentiments":{"segments":[{"text":"You are trying to reach is currently unavailable. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.6617094874382019},{"text":"When you have finished, please hang up or press the hash key for more options.","start_word":15,"end_word":29,"sentiment":"neutral","sentiment_score":-0.23002512753009796}],"average":{"sentiment":"negative","sentiment_score":-0.44586732652452254}}}}