{"metadata":{"transaction_key":"deprecated","request_id":"019f160d-5ac5-73a3-89a0-d9fe86b6d7fa","sha256":"ec10d13917c64758d49dcaec7739c34b9674fea1ce966345c1370e83eda28819","created":"2026-06-30T01:03:23.100Z","duration":37.439938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":95,"output_tokens":43},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":107,"output_tokens":107},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":107,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Is this Trent? Oh, am I am I calling the wireless communications company? Yeah. Because I I'm trying to get a hold of Trent White from the IT department. Oh, I well, I'm sorry, mate. Well, you have a great day then. Take care.","confidence":0.99660635,"words":[{"word":"oh","start":2.6399999,"end":2.8799999,"confidence":0.98739994,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02425665408372879},{"word":"hi","start":2.8799999,"end":3.28,"confidence":0.9836969,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.01859567873179913},{"word":"this","start":3.28,"end":3.52,"confidence":0.80381805,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.014226042665541172},{"word":"is","start":3.52,"end":3.76,"confidence":0.9994691,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.023229975253343586},{"word":"andrew","start":3.76,"end":4.08,"confidence":0.9992913,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.029123999178409576},{"word":"from","start":4.08,"end":4.4,"confidence":0.99958473,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03542269766330719},{"word":"vigilance","start":4.4,"end":4.9,"confidence":0.96558523,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.03110114298760891},{"word":"ai","start":5.04,"end":5.54,"confidence":0.8347293,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.02805411070585251},{"word":"is","start":5.92,"end":6.08,"confidence":0.8277667,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01033993624150753},{"word":"this","start":6.08,"end":6.3999996,"confidence":0.9997036,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007716785650700331},{"word":"trent","start":6.3999996,"end":6.8999996,"confidence":0.9017314,"punctuated_word":"Trent?","sentiment":"neutral","sentiment_score":0.0031371063087135553},{"word":"oh","start":9.92,"end":10.42,"confidence":0.9036536,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04551040381193161},{"word":"am","start":10.559999,"end":11.059999,"confidence":0.96190685,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.035247575491666794},{"word":"i","start":11.92,"end":12.08,"confidence":0.9616009,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06120586395263672},{"word":"am","start":12.08,"end":12.24,"confidence":0.9691115,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.03809510916471481},{"word":"i","start":12.24,"end":12.4,"confidence":0.99856335,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04767851531505585},{"word":"calling","start":12.4,"end":12.799999,"confidence":0.9667516,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.03150225430727005},{"word":"the","start":12.799999,"end":12.96,"confidence":0.99660635,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03172086924314499},{"word":"wireless","start":12.96,"end":13.46,"confidence":0.9723833,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":-0.0164555162191391},{"word":"communications","start":13.5199995,"end":14.0199995,"confidence":0.99665207,"punctuated_word":"communications","sentiment":"neutral","sentiment_score":-0.023664632812142372},{"word":"company","start":14.24,"end":14.74,"confidence":0.99946404,"punctuated_word":"company?","sentiment":"neutral","sentiment_score":-0.04237518459558487},{"word":"yeah","start":18.135,"end":18.375,"confidence":0.8516152,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06272858381271362},{"word":"because","start":18.375,"end":18.695,"confidence":0.9755417,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.14899009466171265},{"word":"i","start":18.695,"end":18.735,"confidence":0.9825981,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2410772293806076},{"word":"i'm","start":18.775,"end":19.015,"confidence":0.9998975,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19329607486724856},{"word":"trying","start":19.015,"end":19.255001,"confidence":0.9986677,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.16010789573192596},{"word":"to","start":19.255001,"end":19.415,"confidence":0.99806184,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15547339618206024},{"word":"get","start":19.415,"end":19.655,"confidence":0.9989742,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.17732484638690948},{"word":"a","start":19.655,"end":19.735,"confidence":0.9979547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11528190970420836},{"word":"hold","start":19.735,"end":19.975,"confidence":0.5821551,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.12947531044483185},{"word":"of","start":19.975,"end":20.475,"confidence":0.9993618,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14167268574237823},{"word":"trent","start":20.535,"end":21.015,"confidence":0.57244325,"punctuated_word":"Trent","sentiment":"neutral","sentiment_score":-0.10990671813488008},{"word":"white","start":21.015,"end":21.255001,"confidence":0.9878507,"punctuated_word":"White","sentiment":"neutral","sentiment_score":-0.14089642465114594},{"word":"from","start":21.255001,"end":21.494999,"confidence":0.9976342,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.225885272026062},{"word":"the","start":21.494999,"end":21.735,"confidence":0.999726,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17216581106185913},{"word":"it","start":21.735,"end":22.055,"confidence":0.9994454,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.14403875172138214},{"word":"department","start":22.055,"end":22.555,"confidence":0.9897665,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.18495935201644895},{"word":"oh","start":28.184938,"end":28.424938,"confidence":0.8885293,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08589807152748108},{"word":"i","start":28.424938,"end":28.664938,"confidence":0.99537486,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05671488121151924},{"word":"well","start":28.824938,"end":29.144938,"confidence":0.99485767,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.03986075893044472},{"word":"i'm","start":29.144938,"end":29.304937,"confidence":0.999828,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05149824172258377},{"word":"sorry","start":29.304937,"end":29.624939,"confidence":0.99862725,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.049787960946559906},{"word":"mate","start":29.624939,"end":30.124939,"confidence":0.9979992,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.007828906178474426},{"word":"well","start":30.264938,"end":30.504938,"confidence":0.80670756,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.2984710931777954},{"word":"you","start":30.504938,"end":30.664938,"confidence":0.9995041,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4422951936721802},{"word":"have","start":30.664938,"end":30.824938,"confidence":0.999933,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.44204843044281006},{"word":"a","start":30.824938,"end":30.904938,"confidence":0.9987361,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4431626200675965},{"word":"great","start":30.904938,"end":31.064938,"confidence":0.99973506,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.522956907749176},{"word":"day","start":31.064938,"end":31.304937,"confidence":0.9991252,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.4664645493030548},{"word":"then","start":31.304937,"end":31.624939,"confidence":0.98129666,"punctuated_word":"then.","sentiment":"positive","sentiment_score":0.5024173259735107},{"word":"take","start":31.624939,"end":31.784939,"confidence":0.99957186,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.32141876220703125},{"word":"care","start":31.784939,"end":32.28494,"confidence":0.9996471,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.29372209310531616}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Is this Trent? Oh, am I am I calling the wireless communications company? Yeah.\n\nBecause I I'm trying to get a hold of Trent White from the IT department. Oh, I well, I'm sorry, mate. Well, you have a great day then. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.021426166407763958},{"text":"This is Andrew from Vigilance AI.","start":3.28,"end":5.54,"sentiment":"neutral","sentiment_score":0.02685966140901049},{"text":"Is this Trent?","start":5.92,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.0070646094003071385},{"text":"Oh, am I am I calling the wireless communications company?","start":9.92,"end":14.74,"sentiment":"neutral","sentiment_score":-0.03734559249132872},{"text":"Yeah.","start":18.135,"end":18.375,"sentiment":"neutral","sentiment_score":-0.06272858381271362}],"sentiment":"neutral","sentiment_score":-0.009590017238885841,"num_words":22,"start":2.6399999,"end":18.375},{"sentences":[{"text":"Because I I'm trying to get a hold of Trent White from the IT department.","start":18.375,"end":22.555,"sentiment":"neutral","sentiment_score":-0.1627034515142441},{"text":"Oh, I well, I'm sorry, mate.","start":28.184938,"end":30.124939,"sentiment":"neutral","sentiment_score":-0.04859813675284386},{"text":"Well, you have a great day then.","start":30.264938,"end":31.624939,"sentiment":"positive","sentiment_score":0.44540230291230337},{"text":"Take care.","start":31.624939,"end":32.28494,"sentiment":"neutral","sentiment_score":0.3075704276561737}],"sentiment":"neutral","sentiment_score":0.033360546082258226,"num_words":30,"start":18.375,"end":32.28494}]}}]},{"alternatives":[{"transcript":"Hello? No. Mhmm. And this is the wrong number. Yep. No good, mate. Have a good one.","confidence":0.9492885,"words":[{"word":"hello","start":0.71999997,"end":1.22,"confidence":0.93545365,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007211011834442616},{"word":"no","start":8.16,"end":8.66,"confidence":0.9910097,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08727642148733139},{"word":"mhmm","start":15.705,"end":16.205,"confidence":0.9492885,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05070425197482109},{"word":"and","start":24.345,"end":24.845,"confidence":0.6183292,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.4562791883945465},{"word":"this","start":25.145,"end":25.305,"confidence":0.56122184,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6998333930969238},{"word":"is","start":25.305,"end":25.384998,"confidence":0.82817346,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7199747562408447},{"word":"the","start":25.384998,"end":25.625,"confidence":0.9605588,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7277777791023254},{"word":"wrong","start":25.625,"end":25.865,"confidence":0.99954754,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.5893203020095825},{"word":"number","start":25.865,"end":26.365,"confidence":0.9899492,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5372059345245361},{"word":"yep","start":32.274937,"end":32.59494,"confidence":0.89892983,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08180490136146545},{"word":"no","start":32.59494,"end":32.834938,"confidence":0.47492728,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0030148476362228394},{"word":"good","start":32.834938,"end":33.07494,"confidence":0.7272576,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":0.06695763766765594},{"word":"mate","start":33.07494,"end":33.55494,"confidence":0.808844,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.0795784443616867},{"word":"have","start":33.55494,"end":33.71494,"confidence":0.9808623,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.22491885721683505},{"word":"a","start":33.71494,"end":33.794937,"confidence":0.99733424,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.28648507595062256},{"word":"good","start":33.794937,"end":34.03494,"confidence":0.9968183,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.3220970928668976},{"word":"one","start":34.03494,"end":34.53494,"confidence":0.9966295,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.14239588379859924}],"paragraphs":{"transcript":"\nHello? No. Mhmm. And this is the wrong number. Yep.\n\nNo good, mate. Have a good one.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.007211011834442616},{"text":"No.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.08727642148733139},{"text":"Mhmm.","start":15.705,"end":16.205,"sentiment":"neutral","sentiment_score":-0.05070425197482109},{"text":"And this is the wrong number.","start":24.345,"end":26.365,"sentiment":"negative","sentiment_score":-0.6217318922281265},{"text":"Yep.","start":32.274937,"end":32.59494,"sentiment":"neutral","sentiment_score":0.08180490136146545}],"sentiment":"negative","sentiment_score":-0.37793561136350035,"num_words":10,"start":0.71999997,"end":32.59494},{"sentences":[{"text":"No good, mate.","start":32.59494,"end":33.55494,"sentiment":"neutral","sentiment_score":0.04985030988852183},{"text":"Have a good one.","start":33.55494,"end":34.53494,"sentiment":"neutral","sentiment_score":0.2439742274582386}],"sentiment":"neutral","sentiment_score":0.16077826278550283,"num_words":7,"start":32.59494,"end":34.53494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Trent?\n\nChannel 1: No.\n\nChannel 0: Oh, am I am I calling the wireless communications company?\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. Because I I'm trying to get a hold of Trent White from the IT department.\n\nChannel 1: And this is the wrong number.\n\nChannel 0: Oh, I well, I'm sorry, mate. Well, you have a great day then. Take care.\n\nChannel 1: Yep. No good, mate. Have a good one.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.007211011834442616}],"sentiment":"neutral","sentiment_score":0.007211011834442616,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Oh, hi.","start":2.6399999,"end":3.28,"sentiment":"neutral","sentiment_score":0.021426166407763958},{"text":"This is Andrew from Vigilance AI.","start":3.28,"end":5.54,"sentiment":"neutral","sentiment_score":0.02685966140901049},{"text":"Is this Trent?","start":5.92,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.0070646094003071385}],"sentiment":"neutral","sentiment_score":0.02047310267913748,"channel":0,"num_words":11,"start":2.6399999,"end":6.8999996},{"sentences":[{"text":"No.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.08727642148733139}],"sentiment":"neutral","sentiment_score":-0.08727642148733139,"channel":1,"num_words":1,"start":8.16,"end":8.66},{"sentences":[{"text":"Oh, am I am I calling the wireless communications company?","start":9.92,"end":14.74,"sentiment":"neutral","sentiment_score":-0.03734559249132872}],"sentiment":"neutral","sentiment_score":-0.03734559249132872,"channel":0,"num_words":10,"start":9.92,"end":14.74},{"sentences":[{"text":"Mhmm.","start":15.705,"end":16.205,"sentiment":"neutral","sentiment_score":-0.05070425197482109}],"sentiment":"neutral","sentiment_score":-0.05070425197482109,"channel":1,"num_words":1,"start":15.705,"end":16.205},{"sentences":[{"text":"Yeah.","start":18.135,"end":18.375,"sentiment":"neutral","sentiment_score":-0.06272858381271362},{"text":"Because I I'm trying to get a hold of Trent White from the IT department.","start":18.375,"end":22.555,"sentiment":"neutral","sentiment_score":-0.1627034515142441}],"sentiment":"neutral","sentiment_score":-0.15645502228289843,"channel":0,"num_words":16,"start":18.135,"end":22.555},{"sentences":[{"text":"And this is the wrong number.","start":24.345,"end":26.365,"sentiment":"negative","sentiment_score":-0.6217318922281265}],"sentiment":"negative","sentiment_score":-0.6217318922281265,"channel":1,"num_words":6,"start":24.345,"end":26.365},{"sentences":[{"text":"Oh, I well, I'm sorry, mate.","start":28.184938,"end":30.124939,"sentiment":"neutral","sentiment_score":-0.04859813675284386},{"text":"Well, you have a great day then.","start":30.264938,"end":31.624939,"sentiment":"positive","sentiment_score":0.44540230291230337},{"text":"Take care.","start":31.624939,"end":32.28494,"sentiment":"neutral","sentiment_score":0.3075704276561737}],"sentiment":"neutral","sentiment_score":0.22942454367876053,"channel":0,"num_words":15,"start":28.184938,"end":32.28494},{"sentences":[{"text":"Yep.","start":32.274937,"end":32.59494,"sentiment":"neutral","sentiment_score":0.08180490136146545},{"text":"No good, mate.","start":32.59494,"end":33.55494,"sentiment":"neutral","sentiment_score":0.04985030988852183},{"text":"Have a good one.","start":33.55494,"end":34.53494,"sentiment":"neutral","sentiment_score":0.2439742274582386}],"sentiment":"neutral","sentiment_score":0.15090659260749817,"channel":1,"num_words":8,"start":32.274937,"end":34.53494}]},"summary":{"result":"success","short":"Andrew fromGenerationance AI calls the wireless communications company and asks for Trent White from the IT department. He realizes he has the wrong number and apologizes. The call ends with a pleasant exchange of pleasantries."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Is this Trent? No.","start_word":3,"end_word":12,"intents":[{"intent":"Confirm identity","confidence_score":0.035996}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Trent? No. Oh, am I am I calling the wireless communications company? Mhmm. Yeah. Because I I'm trying to get a hold of Trent White from the IT department.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":-0.06280240416526794},{"text":"And this is the wrong number.","start_word":40,"end_word":45,"sentiment":"negative","sentiment_score":-0.6096567511558533},{"text":"Oh, I well, I'm sorry, mate.","start_word":46,"end_word":51,"sentiment":"neutral","sentiment_score":-0.04506076499819755},{"text":"Well, you have a great day then.","start_word":52,"end_word":58,"sentiment":"positive","sentiment_score":0.43618670105934143},{"text":"Take care. Yep. No good, mate. Have a good one.","start_word":59,"end_word":68,"sentiment":"neutral","sentiment_score":0.17107632756233215}],"average":{"sentiment":"neutral","sentiment_score":-0.010443815561098474}}}}