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We're here to help you move money globally. Registered for an OFX account online and would like to complete the setup, please press 1. If you would like to set up a new transfer over the phone, please press 2. For all other inquiries, please press 3, and one of our specialists will be with you.\n\nDid you know you can track every step of your global money transfer online or in our app? Visit ofx.com, log in to your account, and click on transfers and orders to see your live transfer status. Any information provided by OFX is general and does not take into account your investment objectives, financial situation, and needs, it may not be suitable for you. Prior to making a decision, please review our product disclosure statement and financial services guide, which","paragraphs":[{"sentences":[{"text":"Welcome to OFX.","start":1.12,"end":2.58,"sentiment":"positive","sentiment_score":0.35029833515485126},{"text":"We're here to help you move money globally.","start":3.12,"end":5.22,"sentiment":"positive","sentiment_score":0.5337381921708584},{"text":"Registered for an OFX account online and would like to complete the setup, please press 1.","start":6.08,"end":10.74,"sentiment":"neutral","sentiment_score":0.19629679853096604},{"text":"If you would like to set up a new transfer over the phone, please press 2.","start":11.04,"end":14.66,"sentiment":"neutral","sentiment_score":0.05576435395050794},{"text":"For all other inquiries, please press 3, and one of our specialists will be with you.","start":15.045,"end":19.385,"sentiment":"neutral","sentiment_score":0.14427065197378397}],"sentiment":"neutral","sentiment_score":0.19766287142568725,"num_words":59,"start":1.12,"end":19.385},{"sentences":[{"text":"Did you know you can track every step of your global money transfer online or in our app?","start":19.765,"end":24.724998,"sentiment":"neutral","sentiment_score":0.12847213157349163},{"text":"Visit ofx.com, log in to your account, and click on transfers and orders to see your live transfer status.","start":24.724998,"end":30.63,"sentiment":"neutral","sentiment_score":0.06087289211389266},{"text":"Any information provided by OFX is general and does not take into account your investment objectives, financial situation, and needs, it may not be suitable for you.","start":31.509998,"end":41.376938,"sentiment":"negative","sentiment_score":-0.5594116316901313},{"text":"Prior to making a decision, please review our product disclosure statement and financial services guide, which","start":41.436935,"end":47.231937,"sentiment":"neutral","sentiment_score":-0.30451360531151295}],"sentiment":"neutral","sentiment_score":-0.20634060527663678,"num_words":80,"start":19.765,"end":47.231937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to OFX. We're here to help you move money globally. Registered for an OFX account online and would like to complete the setup, please press 1. If you would like to set up a new transfer over the phone, please press 2. For all other inquiries, please press 3, and one of our specialists will be with you.\n\nDid you know you can track every step of your global money transfer online or in our app? Visit ofx.com, log in to your account, and click on transfers and orders to see your live transfer status. Any information provided by OFX is general and does not take into account your investment objectives, financial situation, and needs, it may not be suitable for you. Prior to making a decision, please review our product disclosure statement and financial services guide, which","paragraphs":[{"sentences":[{"text":"Welcome to OFX.","start":1.12,"end":2.58,"sentiment":"positive","sentiment_score":0.35029833515485126},{"text":"We're here to help you move money globally.","start":3.12,"end":5.22,"sentiment":"positive","sentiment_score":0.5337381921708584},{"text":"Registered for an OFX account online and would like to complete the setup, please press 1.","start":6.08,"end":10.74,"sentiment":"neutral","sentiment_score":0.19629679853096604},{"text":"If you would like to set up a new transfer over the phone, please press 2.","start":11.04,"end":14.66,"sentiment":"neutral","sentiment_score":0.05576435395050794},{"text":"For all other inquiries, please press 3, and one of our specialists will be with you.","start":15.045,"end":19.385,"sentiment":"neutral","sentiment_score":0.14427065197378397}],"sentiment":"neutral","sentiment_score":0.19766287142568725,"channel":1,"num_words":59,"start":1.12,"end":19.385},{"sentences":[{"text":"Did you know you can track every step of your global money transfer online or in our app?","start":19.765,"end":24.724998,"sentiment":"neutral","sentiment_score":0.12847213157349163},{"text":"Visit ofx.com, log in to your account, and click on transfers and orders to see your live transfer status.","start":24.724998,"end":30.63,"sentiment":"neutral","sentiment_score":0.06087289211389266},{"text":"Any information provided by OFX is general and does not take into account your investment objectives, financial situation, and needs, it may not be suitable for you.","start":31.509998,"end":41.376938,"sentiment":"negative","sentiment_score":-0.5594116316901313},{"text":"Prior to making a decision, please review our product disclosure statement and financial services guide, which","start":41.436935,"end":47.231937,"sentiment":"neutral","sentiment_score":-0.30451360531151295}],"sentiment":"neutral","sentiment_score":-0.20634060527663678,"channel":1,"num_words":80,"start":19.765,"end":47.231937}]},"summary":{"result":"success","short":"The representative from OFX is offering assistance to customers who want to move money globally. They offer options to register for an OFX account online or set up a new transfer over the phone, and provide instructions for tracking global money transfers online or in the app. The representative also emphasizes the benefits of using the company's product disclosure statement and financial services guide, as it may not be suitable for the customer."},"intents":{"segments":[{"text":"Any information provided by OFX is general and does not take into account your investment objectives, financial situation, and needs, it may not be suitable for you.","start_word":96,"end_word":122,"intents":[{"intent":"Guide customers","confidence_score":0.010594218}]}]},"sentiments":{"segments":[{"text":"Welcome to OFX. We're here to help you move money globally.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.4610927402973175},{"text":"Registered for an OFX account online and would like to complete the setup, please press 1. If you would like to set up a new transfer over the phone, please press 2. For all other inquiries, please press 3, and one of our specialists will be with you. Did you know you can track every step of your global money transfer online or in our app? Visit ofx.com, log in to your account, and click on transfers and orders to see your live transfer status.","start_word":11,"end_word":95,"sentiment":"neutral","sentiment_score":0.11259035766124724},{"text":"Any information provided by OFX is general and does not take into account your investment objectives, financial situation, and needs, it may not be suitable for you.","start_word":96,"end_word":122,"sentiment":"negative","sentiment_score":-0.5610839128494263},{"text":"Prior to making a decision, please review our product disclosure statement and financial services guide, which","start_word":123,"end_word":138,"sentiment":"neutral","sentiment_score":-0.31205567717552185}],"average":{"sentiment":"neutral","sentiment_score":-0.033166079087690876}}}}