{"metadata":{"transaction_key":"deprecated","request_id":"019eed59-c1c6-76c1-9b0a-fe19f3a799ba","sha256":"3f4fe7d9a38e066934acfcd1e98f5133e3637daf0cfc90ce56a5a97bb6b1799d","created":"2026-06-22T03:22:24.706Z","duration":136.51193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":177,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":192,"output_tokens":192},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":192,"output_tokens":25}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. May I speak with Adrian? Adrian Vidrianara from Cloud Solution IT. Yep. Yeah. May I speak with Adrian? Yeah. Ronald from Cloud Solution IT. Thank you. Yep. I am. Alright. No worries. I'll send him an email. Thank you.","confidence":0.9892578,"words":[{"word":"yeah","start":22.855,"end":23.095,"confidence":0.77734375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.27662548422813416},{"word":"good","start":23.095,"end":23.255001,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5434873104095459},{"word":"morning","start":23.255001,"end":23.735,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4165477156639099},{"word":"may","start":23.735,"end":23.895,"confidence":0.7392578,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.22224806249141693},{"word":"i","start":23.895,"end":23.974998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1695338785648346},{"word":"speak","start":23.974998,"end":24.215,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.16619724035263062},{"word":"with","start":24.215,"end":24.375,"confidence":0.9819336,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1759757399559021},{"word":"adrian","start":24.375,"end":24.875,"confidence":0.9851074,"punctuated_word":"Adrian?","sentiment":"neutral","sentiment_score":0.1476536989212036},{"word":"adrian","start":29.52,"end":30.02,"confidence":0.98828125,"punctuated_word":"Adrian","sentiment":"neutral","sentiment_score":0.0262654647231102},{"word":"vidrianara","start":32.88,"end":33.38,"confidence":0.62386066,"punctuated_word":"Vidrianara","sentiment":"neutral","sentiment_score":0.02823525480926037},{"word":"from","start":37.760002,"end":38.16,"confidence":0.83740234,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03365873545408249},{"word":"cloud","start":38.16,"end":38.56,"confidence":0.7080078,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.03728355094790459},{"word":"solution","start":38.56,"end":39.06,"confidence":0.97998047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.03964652866125107},{"word":"it","start":39.120003,"end":39.620003,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.033295027911663055},{"word":"yep","start":42.195,"end":42.695,"confidence":0.91430664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02815650776028633},{"word":"yeah","start":78.625,"end":78.784996,"confidence":0.74035645,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02761222794651985},{"word":"may","start":78.784996,"end":78.865,"confidence":0.9980469,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.02544995024800301},{"word":"i","start":78.865,"end":78.945,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02303311228752136},{"word":"speak","start":78.945,"end":79.104996,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.02330848388373852},{"word":"with","start":79.104996,"end":79.425,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01844712346792221},{"word":"adrian","start":79.425,"end":79.925,"confidence":0.9638672,"punctuated_word":"Adrian?","sentiment":"neutral","sentiment_score":0.018373563885688785},{"word":"yeah","start":83.35999,"end":83.6,"confidence":0.982666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02719721570611},{"word":"ronald","start":83.6,"end":84.1,"confidence":0.99121094,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.039927516132593155},{"word":"from","start":84.32,"end":84.799995,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03514906391501427},{"word":"cloud","start":84.799995,"end":85.2,"confidence":0.8569336,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.0380699522793293},{"word":"solution","start":85.2,"end":85.7,"confidence":0.97314453,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.031113527715206143},{"word":"it","start":85.759995,"end":86.259995,"confidence":0.9921875,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03429727256298065},{"word":"thank","start":88.079994,"end":88.32,"confidence":0.69091797,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3771737813949585},{"word":"you","start":88.32,"end":88.82,"confidence":0.9824219,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32802537083625793},{"word":"yep","start":121.31,"end":121.630005,"confidence":0.99316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.019259674474596977},{"word":"i","start":121.630005,"end":121.87,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01077922247350216},{"word":"am","start":121.87,"end":122.175,"confidence":0.9970703,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":0.015731554478406906},{"word":"alright","start":128.095,"end":128.595,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.022233715280890465},{"word":"no","start":130.335,"end":130.495,"confidence":0.85058594,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07500499486923218},{"word":"worries","start":130.495,"end":130.735,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.061319440603256226},{"word":"i'll","start":130.735,"end":131.215,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07586061954498291},{"word":"send","start":131.215,"end":131.455,"confidence":0.97509766,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06862634420394897},{"word":"him","start":131.455,"end":131.615,"confidence":0.86572266,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.057435620576143265},{"word":"an","start":131.615,"end":131.695,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07144506275653839},{"word":"email","start":131.695,"end":132.195,"confidence":1.0,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.06644508242607117},{"word":"thank","start":133.935,"end":134.175,"confidence":0.6777344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5911219120025635},{"word":"you","start":134.175,"end":134.675,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49376457929611206}],"paragraphs":{"transcript":"\nYeah. Good morning. May I speak with Adrian? Adrian Vidrianara from Cloud Solution IT. Yep.\n\nYeah. May I speak with Adrian? Yeah. Ronald from Cloud Solution IT. Thank you.\n\nYep. I am. Alright. No worries. I'll send him an email.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":22.855,"end":23.095,"sentiment":"neutral","sentiment_score":0.27662548422813416},{"text":"Good morning.","start":23.095,"end":23.735,"sentiment":"positive","sentiment_score":0.4800175130367279},{"text":"May I speak with Adrian?","start":23.735,"end":24.875,"sentiment":"neutral","sentiment_score":0.17632172405719757},{"text":"Adrian Vidrianara from Cloud Solution IT.","start":29.52,"end":39.620003,"sentiment":"neutral","sentiment_score":0.03306409375121196},{"text":"Yep.","start":42.195,"end":42.695,"sentiment":"neutral","sentiment_score":0.02815650776028633}],"sentiment":"neutral","sentiment_score":0.15632068005700905,"num_words":15,"start":22.855,"end":42.695},{"sentences":[{"text":"Yeah.","start":78.625,"end":78.784996,"sentiment":"neutral","sentiment_score":0.02761222794651985},{"text":"May I speak with Adrian?","start":78.784996,"end":79.925,"sentiment":"neutral","sentiment_score":0.021722446754574777},{"text":"Yeah.","start":83.35999,"end":83.6,"sentiment":"neutral","sentiment_score":0.02719721570611},{"text":"Ronald from Cloud Solution IT.","start":83.6,"end":86.259995,"sentiment":"neutral","sentiment_score":0.03571146652102471},{"text":"Thank you.","start":88.079994,"end":88.82,"sentiment":"positive","sentiment_score":0.3525995761156082}],"sentiment":"neutral","sentiment_score":0.07479844016156026,"num_words":14,"start":78.625,"end":88.82},{"sentences":[{"text":"Yep.","start":121.31,"end":121.630005,"sentiment":"neutral","sentiment_score":0.019259674474596977},{"text":"I am.","start":121.630005,"end":122.175,"sentiment":"neutral","sentiment_score":0.013255388475954533},{"text":"Alright.","start":128.095,"end":128.595,"sentiment":"neutral","sentiment_score":-0.022233715280890465},{"text":"No worries.","start":130.335,"end":130.735,"sentiment":"neutral","sentiment_score":0.0681622177362442},{"text":"I'll send him an email.","start":130.735,"end":132.195,"sentiment":"neutral","sentiment_score":0.06796254590153694}],"sentiment":"neutral","sentiment_score":0.04542490010234443,"num_words":11,"start":121.31,"end":132.195},{"sentences":[{"text":"Thank you.","start":133.935,"end":134.675,"sentiment":"positive","sentiment_score":0.5424432456493378}],"sentiment":"positive","sentiment_score":0.5424432456493378,"num_words":2,"start":133.935,"end":134.675}]}}]},{"alternatives":[{"transcript":"Welcome to MSC. This is Rachel. And which was his last name? Yeah. And where were you calling from? And is he expecting your call? One minute. Hello. I say this is Paul. Yeah. Who can I say is calling? Okay. No worries. Just give me a sec. Hey. Are you there, mate? Yeah. Yeah. Sorry. He's actually not available at the moment. I'll just take do you wanna just leave me your contact number? I'll pass it on to him. Okay. Sure. Alright. Thanks. See you.","confidence":0.9863281,"words":[{"word":"welcome","start":18.975,"end":19.375,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2117041051387787},{"word":"to","start":19.375,"end":19.615,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26080796122550964},{"word":"msc","start":19.615,"end":20.095001,"confidence":0.9194336,"punctuated_word":"MSC.","sentiment":"neutral","sentiment_score":0.24867486953735352},{"word":"this","start":20.095001,"end":20.255001,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2514042556285858},{"word":"is","start":20.255001,"end":20.415,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.30083194375038147},{"word":"rachel","start":20.415,"end":20.915,"confidence":0.9946289,"punctuated_word":"Rachel.","sentiment":"neutral","sentiment_score":0.26629382371902466},{"word":"and","start":25.695,"end":25.935001,"confidence":0.72558594,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.046283189207315445},{"word":"which","start":25.935001,"end":26.175,"confidence":0.94921875,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.055089812725782394},{"word":"was","start":26.175,"end":26.415,"confidence":0.7890625,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04892552271485329},{"word":"his","start":26.415,"end":26.575,"confidence":0.98828125,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.04897908493876457},{"word":"last","start":26.575,"end":26.895,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03915482759475708},{"word":"name","start":26.895,"end":27.27,"confidence":0.99902344,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.07494179904460907},{"word":"yeah","start":35.43,"end":35.67,"confidence":0.8754883,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03427635133266449},{"word":"and","start":35.67,"end":35.83,"confidence":0.98535156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.018924105912446976},{"word":"where","start":35.83,"end":36.07,"confidence":0.99902344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.008273349143564701},{"word":"were","start":36.07,"end":36.15,"confidence":0.6948242,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.009462017565965652},{"word":"you","start":36.15,"end":36.23,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016904687508940697},{"word":"calling","start":36.23,"end":36.55,"confidence":0.8676758,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.019913755357265472},{"word":"from","start":36.55,"end":37.05,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.02504509687423706},{"word":"and","start":40.07,"end":40.31,"confidence":0.8359375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.017722763121128082},{"word":"is","start":40.31,"end":40.55,"confidence":0.6879883,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007813526317477226},{"word":"he","start":40.55,"end":40.63,"confidence":0.7314453,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.022625969722867012},{"word":"expecting","start":40.63,"end":40.95,"confidence":1.0,"punctuated_word":"expecting","sentiment":"neutral","sentiment_score":0.012879432179033756},{"word":"your","start":40.95,"end":41.190002,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017202027142047882},{"word":"call","start":41.190002,"end":41.690002,"confidence":0.9995117,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.01980486512184143},{"word":"one","start":43.325,"end":43.405,"confidence":0.9194336,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.014004206284880638},{"word":"minute","start":43.405,"end":43.905,"confidence":0.89160156,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":0.02010575868189335},{"word":"hello","start":75.744995,"end":76.145,"confidence":0.77197266,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.025848520919680595},{"word":"i","start":76.145,"end":76.305,"confidence":0.85253906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018527112901210785},{"word":"say","start":76.305,"end":76.545,"confidence":0.6357422,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.017602503299713135},{"word":"this","start":76.545,"end":76.704994,"confidence":0.9550781,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.026921572163701057},{"word":"is","start":76.704994,"end":76.865,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.025830741971731182},{"word":"paul","start":76.865,"end":77.365,"confidence":0.96850586,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":0.022402454167604446},{"word":"yeah","start":81.024994,"end":81.34499,"confidence":0.8120117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010297204367816448},{"word":"who","start":81.34499,"end":81.505,"confidence":0.9980469,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.0006227819249033928},{"word":"can","start":81.505,"end":81.66499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.002154264599084854},{"word":"i","start":81.66499,"end":81.825,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0043678199872374535},{"word":"say","start":81.825,"end":82.064995,"confidence":0.9980469,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.00024352502077817917},{"word":"is","start":82.064995,"end":82.225,"confidence":0.8730469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00048759207129478455},{"word":"calling","start":82.225,"end":82.725,"confidence":0.9995117,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.00868995301425457},{"word":"okay","start":86.579994,"end":86.899994,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05450452119112015},{"word":"no","start":86.899994,"end":87.06,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08835674822330475},{"word":"worries","start":87.06,"end":87.299995,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.07527478039264679},{"word":"just","start":87.299995,"end":87.53999,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05270995199680328},{"word":"give","start":87.53999,"end":87.619995,"confidence":0.9863281,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.047529008239507675},{"word":"me","start":87.619995,"end":87.78,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06328125298023224},{"word":"a","start":87.78,"end":87.86,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06865083426237106},{"word":"sec","start":87.86,"end":88.36,"confidence":0.99853516,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.11434430629014967},{"word":"hey","start":118.39,"end":118.71,"confidence":0.9343262,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.05161014944314957},{"word":"are","start":118.71,"end":118.79,"confidence":0.87353516,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.024091921746730804},{"word":"you","start":118.79,"end":118.869995,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027740659192204475},{"word":"there","start":118.869995,"end":119.11,"confidence":0.9404297,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.027033530175685883},{"word":"mate","start":119.11,"end":119.61,"confidence":0.9423828,"punctuated_word":"mate?","sentiment":"neutral","sentiment_score":0.03305155411362648},{"word":"yeah","start":122.79,"end":122.95,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0064908592030406},{"word":"yeah","start":122.95,"end":123.189995,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017976872622966766},{"word":"sorry","start":123.189995,"end":123.43,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13745881617069244},{"word":"he's","start":123.43,"end":123.67,"confidence":0.9995117,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.18009305000305176},{"word":"actually","start":123.67,"end":124.17,"confidence":0.9951172,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.21192249655723572},{"word":"not","start":124.229996,"end":124.39,"confidence":0.89501953,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30552446842193604},{"word":"available","start":124.39,"end":124.78999,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.3174268305301666},{"word":"at","start":124.78999,"end":124.869995,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2555422782897949},{"word":"the","start":124.869995,"end":124.95,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21160277724266052},{"word":"moment","start":124.95,"end":125.43,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.24288253486156464},{"word":"i'll","start":125.43,"end":125.59,"confidence":0.9663086,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07362677901983261},{"word":"just","start":125.59,"end":125.83,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0608392171561718},{"word":"take","start":125.83,"end":125.909996,"confidence":0.9267578,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.053736984729766846},{"word":"do","start":125.99,"end":126.149994,"confidence":0.4567871,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.042297765612602234},{"word":"you","start":126.149994,"end":126.229996,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05142803117632866},{"word":"wanna","start":126.229996,"end":126.47,"confidence":0.7705078,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.026263872161507607},{"word":"just","start":126.47,"end":126.97,"confidence":0.83984375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.046831388026475906},{"word":"leave","start":127.545006,"end":127.705,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.036212582141160965},{"word":"me","start":127.705,"end":128.02501,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04291569069027901},{"word":"your","start":128.02501,"end":128.265,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04802216589450836},{"word":"contact","start":128.265,"end":128.505,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.02074470743536949},{"word":"number","start":128.505,"end":128.825,"confidence":0.7685547,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.017501434311270714},{"word":"i'll","start":128.825,"end":128.905,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03358158841729164},{"word":"pass","start":128.905,"end":129.145,"confidence":1.0,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":0.03559793531894684},{"word":"it","start":129.145,"end":129.225,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016609307378530502},{"word":"on","start":129.225,"end":129.38501,"confidence":0.8496094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.026011142879724503},{"word":"to","start":129.38501,"end":129.465,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02273806557059288},{"word":"him","start":129.465,"end":129.965,"confidence":0.8754883,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.005441373214125633},{"word":"okay","start":132.905,"end":133.225,"confidence":0.9716797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13023453950881958},{"word":"sure","start":133.225,"end":133.725,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.19669276475906372},{"word":"alright","start":133.865,"end":134.365,"confidence":0.97265625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.29009300470352173},{"word":"thanks","start":134.425,"end":134.925,"confidence":0.99609375,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4957677125930786},{"word":"see","start":135.225,"end":135.465,"confidence":0.9589844,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.39420297741889954},{"word":"you","start":135.465,"end":135.965,"confidence":0.9355469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24986085295677185}],"paragraphs":{"transcript":"\nWelcome to MSC. This is Rachel. And which was his last name? Yeah. And where were you calling from?\n\nAnd is he expecting your call? One minute. Hello. I say this is Paul. Yeah.\n\nWho can I say is calling? Okay. No worries. Just give me a sec. Hey.\n\nAre you there, mate? Yeah. Yeah. Sorry. He's actually not available at the moment.\n\nI'll just take do you wanna just leave me your contact number? I'll pass it on to him. Okay. Sure. Alright.\n\nThanks. See you.","paragraphs":[{"sentences":[{"text":"Welcome to MSC.","start":18.975,"end":20.095001,"sentiment":"neutral","sentiment_score":0.24039564530054727},{"text":"This is Rachel.","start":20.095001,"end":20.915,"sentiment":"neutral","sentiment_score":0.272843341032664},{"text":"And which was his last name?","start":25.695,"end":27.27,"sentiment":"neutral","sentiment_score":0.05222903937101364},{"text":"Yeah.","start":35.43,"end":35.67,"sentiment":"neutral","sentiment_score":0.03427635133266449},{"text":"And where were you calling from?","start":35.67,"end":37.05,"sentiment":"neutral","sentiment_score":0.016420502060403425}],"sentiment":"neutral","sentiment_score":0.10452055573267371,"num_words":19,"start":18.975,"end":37.05},{"sentences":[{"text":"And is he expecting your call?","start":40.07,"end":41.690002,"sentiment":"neutral","sentiment_score":0.016341430600732565},{"text":"One minute.","start":43.325,"end":43.905,"sentiment":"neutral","sentiment_score":0.017054982483386993},{"text":"Hello.","start":75.744995,"end":76.145,"sentiment":"neutral","sentiment_score":0.025848520919680595},{"text":"I say this is Paul.","start":76.145,"end":77.365,"sentiment":"neutral","sentiment_score":0.022256876900792123},{"text":"Yeah.","start":81.024994,"end":81.34499,"sentiment":"neutral","sentiment_score":0.010297204367816448}],"sentiment":"neutral","sentiment_score":0.018639243890841803,"num_words":15,"start":40.07,"end":81.34499},{"sentences":[{"text":"Who can I say is calling?","start":81.34499,"end":82.725,"sentiment":"neutral","sentiment_score":0.002472220454365015},{"text":"Okay.","start":86.579994,"end":86.899994,"sentiment":"neutral","sentiment_score":0.05450452119112015},{"text":"No worries.","start":86.899994,"end":87.299995,"sentiment":"neutral","sentiment_score":0.08181576430797577},{"text":"Just give me a sec.","start":87.299995,"end":88.36,"sentiment":"neutral","sentiment_score":0.06930307075381278},{"text":"Hey.","start":118.39,"end":118.71,"sentiment":"neutral","sentiment_score":0.05161014944314957}],"sentiment":"neutral","sentiment_score":0.04207299171636502,"num_words":15,"start":81.34499,"end":118.71},{"sentences":[{"text":"Are you there, mate?","start":118.71,"end":119.61,"sentiment":"neutral","sentiment_score":0.02797941630706191},{"text":"Yeah.","start":122.79,"end":122.95,"sentiment":"neutral","sentiment_score":0.0064908592030406},{"text":"Yeah.","start":122.95,"end":123.189995,"sentiment":"neutral","sentiment_score":-0.017976872622966766},{"text":"Sorry.","start":123.189995,"end":123.43,"sentiment":"neutral","sentiment_score":-0.13745881617069244},{"text":"He's actually not available at the moment.","start":123.43,"end":125.43,"sentiment":"neutral","sentiment_score":-0.24642777655805861}],"sentiment":"neutral","sentiment_score":-0.12585868573348438,"num_words":14,"start":118.71,"end":125.43},{"sentences":[{"text":"I'll just take do you wanna just leave me your contact number?","start":125.43,"end":128.825,"sentiment":"neutral","sentiment_score":-0.043368384862939514},{"text":"I'll pass it on to him.","start":128.825,"end":129.965,"sentiment":"neutral","sentiment_score":0.021516111058493454},{"text":"Okay.","start":132.905,"end":133.225,"sentiment":"neutral","sentiment_score":0.13023453950881958},{"text":"Sure.","start":133.225,"end":133.725,"sentiment":"neutral","sentiment_score":0.19669276475906372},{"text":"Alright.","start":133.865,"end":134.365,"sentiment":"neutral","sentiment_score":0.29009300470352173}],"sentiment":"neutral","sentiment_score":0.010747445569861503,"num_words":21,"start":125.43,"end":134.365},{"sentences":[{"text":"Thanks.","start":134.425,"end":134.925,"sentiment":"positive","sentiment_score":0.4957677125930786},{"text":"See you.","start":135.225,"end":135.965,"sentiment":"neutral","sentiment_score":0.3220319151878357}],"sentiment":"positive","sentiment_score":0.37994384765625,"num_words":3,"start":134.425,"end":135.965}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to MSC. This is Rachel.\n\nChannel 0: Yeah. Good morning. May I speak with Adrian?\n\nChannel 1: And which was his last name?\n\nChannel 0: Adrian Vidrianara\n\nChannel 1: Yeah. And where were you calling from?\n\nChannel 0: from Cloud Solution IT.\n\nChannel 1: And is he expecting your call?\n\nChannel 0: Yep.\n\nChannel 1: One minute. Hello. I say this is Paul.\n\nChannel 0: Yeah. May I speak with Adrian?\n\nChannel 1: Yeah. Who can I say is calling?\n\nChannel 0: Yeah. Ronald from Cloud Solution IT.\n\nChannel 1: Okay. No worries. Just give me a sec.\n\nChannel 0: Thank you.\n\nChannel 1: Hey. Are you there, mate?\n\nChannel 0: Yep. I am.\n\nChannel 1: Yeah. Yeah. Sorry. He's actually not available at the moment. I'll just take do you wanna just leave me your\n\nChannel 0: Alright.\n\nChannel 1: contact number? I'll pass it on to him.\n\nChannel 0: No worries. I'll send him an email.\n\nChannel 1: Okay. Sure. Alright.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks. See you.","paragraphs":[{"sentences":[{"text":"Welcome to MSC.","start":18.975,"end":20.095001,"sentiment":"neutral","sentiment_score":0.24039564530054727},{"text":"This is Rachel.","start":20.095001,"end":20.915,"sentiment":"neutral","sentiment_score":0.272843341032664}],"sentiment":"neutral","sentiment_score":0.25661949316660565,"channel":1,"num_words":6,"start":18.975,"end":20.915},{"sentences":[{"text":"Yeah.","start":22.855,"end":23.095,"sentiment":"neutral","sentiment_score":0.27662548422813416},{"text":"Good morning.","start":23.095,"end":23.735,"sentiment":"positive","sentiment_score":0.4800175130367279},{"text":"May I speak with Adrian?","start":23.735,"end":24.875,"sentiment":"neutral","sentiment_score":0.17632172405719757}],"sentiment":"neutral","sentiment_score":0.2647836413234472,"channel":0,"num_words":8,"start":22.855,"end":24.875},{"sentences":[{"text":"And which was his last name?","start":25.695,"end":27.27,"sentiment":"neutral","sentiment_score":0.05222903937101364}],"sentiment":"neutral","sentiment_score":0.05222903937101364,"channel":1,"num_words":6,"start":25.695,"end":27.27},{"sentences":[{"text":"Adrian Vidrianara","start":29.52,"end":33.38,"sentiment":"neutral","sentiment_score":0.027250359766185284}],"sentiment":"neutral","sentiment_score":0.027250359766185284,"channel":0,"num_words":2,"start":29.52,"end":33.38},{"sentences":[{"text":"Yeah.","start":35.43,"end":35.67,"sentiment":"neutral","sentiment_score":0.03427635133266449},{"text":"And where were you calling from?","start":35.67,"end":37.05,"sentiment":"neutral","sentiment_score":0.016420502060403425}],"sentiment":"neutral","sentiment_score":0.018971337670726434,"channel":1,"num_words":7,"start":35.43,"end":37.05},{"sentences":[{"text":"from Cloud Solution IT.","start":37.760002,"end":39.620003,"sentiment":"neutral","sentiment_score":0.0359709607437253}],"sentiment":"neutral","sentiment_score":0.0359709607437253,"channel":0,"num_words":4,"start":37.760002,"end":39.620003},{"sentences":[{"text":"And is he expecting your call?","start":40.07,"end":41.690002,"sentiment":"neutral","sentiment_score":0.016341430600732565}],"sentiment":"neutral","sentiment_score":0.016341430600732565,"channel":1,"num_words":6,"start":40.07,"end":41.690002},{"sentences":[{"text":"Yep.","start":42.195,"end":42.695,"sentiment":"neutral","sentiment_score":0.02815650776028633}],"sentiment":"neutral","sentiment_score":0.02815650776028633,"channel":0,"num_words":1,"start":42.195,"end":42.695},{"sentences":[{"text":"One minute.","start":43.325,"end":43.905,"sentiment":"neutral","sentiment_score":0.017054982483386993},{"text":"Hello.","start":75.744995,"end":76.145,"sentiment":"neutral","sentiment_score":0.025848520919680595},{"text":"I say this is Paul.","start":76.145,"end":77.365,"sentiment":"neutral","sentiment_score":0.022256876900792123}],"sentiment":"neutral","sentiment_score":0.0214053587988019,"channel":1,"num_words":8,"start":43.325,"end":77.365},{"sentences":[{"text":"Yeah.","start":78.625,"end":78.784996,"sentiment":"neutral","sentiment_score":0.02761222794651985},{"text":"May I speak with Adrian?","start":78.784996,"end":79.925,"sentiment":"neutral","sentiment_score":0.021722446754574777}],"sentiment":"neutral","sentiment_score":0.02270407695323229,"channel":0,"num_words":6,"start":78.625,"end":79.925},{"sentences":[{"text":"Yeah.","start":81.024994,"end":81.34499,"sentiment":"neutral","sentiment_score":0.010297204367816448},{"text":"Who can I say is calling?","start":81.34499,"end":82.725,"sentiment":"neutral","sentiment_score":0.002472220454365015}],"sentiment":"neutral","sentiment_score":0.003590075299143791,"channel":1,"num_words":7,"start":81.024994,"end":82.725},{"sentences":[{"text":"Yeah.","start":83.35999,"end":83.6,"sentiment":"neutral","sentiment_score":0.02719721570611},{"text":"Ronald from Cloud Solution IT.","start":83.6,"end":86.259995,"sentiment":"neutral","sentiment_score":0.03571146652102471}],"sentiment":"neutral","sentiment_score":0.03429242471853892,"channel":0,"num_words":6,"start":83.35999,"end":86.259995},{"sentences":[{"text":"Okay.","start":86.579994,"end":86.899994,"sentiment":"neutral","sentiment_score":0.05450452119112015},{"text":"No worries.","start":86.899994,"end":87.299995,"sentiment":"neutral","sentiment_score":0.08181576430797577},{"text":"Just give me a sec.","start":87.299995,"end":88.36,"sentiment":"neutral","sentiment_score":0.06930307075381278}],"sentiment":"neutral","sentiment_score":0.07058142544701695,"channel":1,"num_words":8,"start":86.579994,"end":88.36},{"sentences":[{"text":"Thank you.","start":88.079994,"end":88.82,"sentiment":"positive","sentiment_score":0.3525995761156082}],"sentiment":"positive","sentiment_score":0.3525995761156082,"channel":0,"num_words":2,"start":88.079994,"end":88.82},{"sentences":[{"text":"Hey.","start":118.39,"end":118.71,"sentiment":"neutral","sentiment_score":0.05161014944314957},{"text":"Are you there, mate?","start":118.71,"end":119.61,"sentiment":"neutral","sentiment_score":0.02797941630706191}],"sentiment":"neutral","sentiment_score":0.03270556293427944,"channel":1,"num_words":5,"start":118.39,"end":119.61},{"sentences":[{"text":"Yep.","start":121.31,"end":121.630005,"sentiment":"neutral","sentiment_score":0.019259674474596977},{"text":"I am.","start":121.630005,"end":122.175,"sentiment":"neutral","sentiment_score":0.013255388475954533}],"sentiment":"neutral","sentiment_score":0.01525681714216868,"channel":0,"num_words":3,"start":121.31,"end":122.175},{"sentences":[{"text":"Yeah.","start":122.79,"end":122.95,"sentiment":"neutral","sentiment_score":0.0064908592030406},{"text":"Yeah.","start":122.95,"end":123.189995,"sentiment":"neutral","sentiment_score":-0.017976872622966766},{"text":"Sorry.","start":123.189995,"end":123.43,"sentiment":"neutral","sentiment_score":-0.13745881617069244},{"text":"He's actually not available at the moment.","start":123.43,"end":125.43,"sentiment":"neutral","sentiment_score":-0.24642777655805861},{"text":"I'll just take do you wanna just leave me your","start":125.43,"end":128.265,"sentiment":"neutral","sentiment_score":-0.0482174476608634}],"sentiment":"neutral","sentiment_score":-0.11780568710528314,"channel":1,"num_words":20,"start":122.79,"end":128.265},{"sentences":[{"text":"Alright.","start":128.095,"end":128.595,"sentiment":"neutral","sentiment_score":-0.022233715280890465}],"sentiment":"neutral","sentiment_score":-0.022233715280890465,"channel":0,"num_words":1,"start":128.095,"end":128.595},{"sentences":[{"text":"contact number?","start":128.265,"end":128.825,"sentiment":"neutral","sentiment_score":-0.019123070873320103},{"text":"I'll pass it on to him.","start":128.825,"end":129.965,"sentiment":"neutral","sentiment_score":0.021516111058493454}],"sentiment":"neutral","sentiment_score":0.011356315575540066,"channel":1,"num_words":8,"start":128.265,"end":129.965},{"sentences":[{"text":"No worries.","start":130.335,"end":130.735,"sentiment":"neutral","sentiment_score":0.0681622177362442},{"text":"I'll send him an email.","start":130.735,"end":132.195,"sentiment":"neutral","sentiment_score":0.06796254590153694}],"sentiment":"neutral","sentiment_score":0.06801959499716759,"channel":0,"num_words":7,"start":130.335,"end":132.195},{"sentences":[{"text":"Okay.","start":132.905,"end":133.225,"sentiment":"neutral","sentiment_score":0.13023453950881958},{"text":"Sure.","start":133.225,"end":133.725,"sentiment":"neutral","sentiment_score":0.19669276475906372},{"text":"Alright.","start":133.865,"end":134.365,"sentiment":"neutral","sentiment_score":0.29009300470352173}],"sentiment":"neutral","sentiment_score":0.20567343632380167,"channel":1,"num_words":3,"start":132.905,"end":134.365},{"sentences":[{"text":"Thank you.","start":133.935,"end":134.675,"sentiment":"positive","sentiment_score":0.5424432456493378}],"sentiment":"positive","sentiment_score":0.5424432456493378,"channel":0,"num_words":2,"start":133.935,"end":134.675},{"sentences":[{"text":"Thanks.","start":134.425,"end":134.925,"sentiment":"positive","sentiment_score":0.4957677125930786},{"text":"See you.","start":135.225,"end":135.965,"sentiment":"neutral","sentiment_score":0.3220319151878357}],"sentiment":"positive","sentiment_score":0.37994384765625,"channel":1,"num_words":3,"start":134.425,"end":135.965}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls and asks to speak with Adrian Vidrianara. The representative asks for Adrian's last name and where he is from, and then takes over the call when Adrian is not available. The representative takes Adrian's contact number and promises to send an email."},"intents":{"segments":[{"text":"May I speak with Adrian? And which was his last name? Adrian Vidrianara Yeah.","start_word":9,"end_word":22,"intents":[{"intent":"Speak to adrian","confidence_score":0.00015338832}]},{"text":"And is he expecting your call? Yep.","start_word":33,"end_word":39,"intents":[{"intent":"Expect call","confidence_score":0.10846457}]},{"text":"Just give me a sec. Thank you.","start_word":70,"end_word":76,"intents":[{"intent":"Give a sec","confidence_score":0.0048976257}]},{"text":"I'll pass it on to him. No worries.","start_word":108,"end_word":115,"intents":[{"intent":"Pass on contact number","confidence_score":0.050022278}]},{"text":"I'll send him an email. Okay. Sure. Alright.","start_word":116,"end_word":123,"intents":[{"intent":"Send email","confidence_score":0.05972363}]}]},"sentiments":{"segments":[{"text":"Welcome to MSC. This is Rachel. Yeah.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.2596919536590576},{"text":"Good morning.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.4588608741760254},{"text":"May I speak with Adrian? And which was his last name? Adrian Vidrianara Yeah. And where were you calling from? from Cloud Solution IT. And is he expecting your call? Yep. One minute. Hello. I say this is Paul. Yeah. May I speak with Adrian? Yeah. Who can I say is calling? Yeah. Ronald from Cloud Solution IT. Okay. No worries. Just give me a sec.","start_word":9,"end_word":74,"sentiment":"neutral","sentiment_score":0.04148222878575325},{"text":"Thank you.","start_word":75,"end_word":76,"sentiment":"positive","sentiment_score":0.34440815448760986},{"text":"Hey. Are you there, mate? Yep. I am. Yeah. Yeah. Sorry. He's actually not available at the moment. I'll just take do you wanna just leave me your Alright. contact number? I'll pass it on to him. No worries. I'll send him an email. Okay. Sure. Alright.","start_word":77,"end_word":123,"sentiment":"neutral","sentiment_score":-0.006821071729063988},{"text":"Thank you. Thanks. See you.","start_word":124,"end_word":128,"sentiment":"positive","sentiment_score":0.46407192945480347}],"average":{"sentiment":"neutral","sentiment_score":0.06347485880057017}}}}