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Actually, I was looking to speak with Jonathan Garland. Sure. Actually, I wanted to place an order for the code he provided me. 17 11672. Correct. Yeah. Electro magnetic, mag block. And, yep, power supply. Sorry. Come again? I think we don't have any you're talking about the credits. Right? Yeah. Purchase order number. I do have the purchase order number. One moment. The PO order is 15165. Correct. Purchase order. Yeah. It need to be delivered to 243 Bolsover Street, Rockhampton, Queensland. Yep. Yep. No worries. Mhmm. No worries. Take your time. Ten days. Right? Yep. I was informed that. No worries. We are okay with that. So rest three mhmm. Yep. Everything else sent and also back order the power supply. So after ten days, it will be delivered. Right? Alright. Mhmm. Mhmm. But ten days is the is the lead time. Correct? Lead time is ten days. Right? Perfect. No worries. Yeah. On there, it's a customer. It's a customer. So the company name is STT Electrical. Yep. Delivery address is one second. 243 Bolsover Street. B 0 L. B For Bob, 0 For Oliver, L For Liam, S For Sierra, 0 For Oliver, V For Walbert, E For Elephant, R For Ross. Rockhampton City, Rockhampton, Twin Plant 4700. Sam. Sam, three sides. You can send us the detail over the email. Are we or is there anything, like, we can directly pay from our account? Like, we have added card to the account. Right? Alright. Sure. Sales@techconsistence.com.au. Thank you. Thank you so much. Alright. 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You just broke up. Who's speaking? Hello? Can you hear me?\n\nSorry. You just broke up. Who's speaking? Okay. Hi there.\n\nThis is Ross with Tech Home Systems. Actually, I was looking to speak with Jonathan Garland. Sure. Actually, I wanted to place an order for the code he provided me. 17 11672.\n\nCorrect. Yeah. Electro magnetic, mag block. And, yep, power supply. Sorry.\n\nCome again? I think we don't have any you're talking about the credits. Right? Yeah. Purchase order number.\n\nI do have the purchase order number. One moment. The PO order is 15165. Correct. Purchase order.\n\nYeah. It need to be delivered to 243 Bolsover Street, Rockhampton, Queensland. Yep. Yep. No worries.\n\nMhmm. No worries. Take your time. Ten days. Right?\n\nYep. I was informed that. No worries. We are okay with that. So rest three mhmm.\n\nYep. Everything else sent and also back order the power supply. So after ten days, it will be delivered. Right? Alright.\n\nMhmm. Mhmm. But ten days is the is the lead time. Correct? Lead time is ten days.\n\nRight? Perfect. No worries. Yeah. On there, it's a customer.\n\nIt's a customer. So the company name is STT Electrical. Yep. Delivery address is one second. 243 Bolsover Street.\n\nB 0 L. B For Bob, 0 For Oliver, L For Liam, S For Sierra, 0 For Oliver, V For Walbert, E For Elephant, R For Ross. Rockhampton City, Rockhampton, Twin Plant 4700. Sam. Sam, three sides.\n\nYou can send us the detail over the email. Are we or is there anything, like, we can directly pay from our account? Like, we have added card to the account. Right? Alright.\n\nSure. Sales@techconsistence.com.au. Thank you. Thank you so much. 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Ross.","start":427.61002,"end":446.28497,"sentiment":"neutral","sentiment_score":0.005390496876013155},{"text":"Rockhampton City, Rockhampton, Twin Plant 4700.","start":452.18,"end":461.32,"sentiment":"neutral","sentiment_score":0.00678751734085381},{"text":"Sam.","start":472.54498,"end":473.025,"sentiment":"neutral","sentiment_score":0.05055348947644234},{"text":"Sam, three sides.","start":473.025,"end":474.72498,"sentiment":"neutral","sentiment_score":0.04529896999398867}],"sentiment":"neutral","sentiment_score":0.009944081532995443,"num_words":37,"start":420.89,"end":474.72498},{"sentences":[{"text":"You can send us the detail over the email.","start":521.895,"end":524.715,"sentiment":"neutral","sentiment_score":0.07382353560792075},{"text":"Are we or is there anything, like, we can directly pay from our account?","start":538.7,"end":542.4,"sentiment":"neutral","sentiment_score":0.03448650746473244},{"text":"Like, we have added card to the 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Welcome to Decadeth, leading distributor of security access and surveillance solutions. Please hold. That's Victoria. Lauren speaking. Sorry? Hello? Hello? Yes. I can. It's Lauren? Let me see if he's available. Away from his computer. Bear with me two secs. He's at lunch at the moment. Can I get him to give you a callback? Bear with me two secs so I can pull the quote up. Give me a sec. Yeah. What's the quote number? Mhmm. Techcom Systems? Yep. Okay. So there's a mag lock. There's a standalone keypad, press the exit button, and a power supply. Yeah. Not a problem. Give me two secs. 363458. Did you have an order reference you wanted to use? Did you have an order reference you wanna use? No. Do you wanna purchase do you have a purchase order number or a reference you wanna to use on this order? So 15165? Yep. Not a problem. Not a problem. Give me two secs. And were you wanting to pick it up from one of our branches or have it sent out to you? Alright. Bear with me two secs. I'll change the delivery address in a minute. Hang on. Okay. Bear with me two secs. It's just it's obviously a new account. So they're just I was just gonna fix up a couple of things in the back end. Give me one sec. 363458. Bear with me. 53500 WKP2264, and PBB2S133Point5. PBB or PBB. Okay. That power supply, we don't have in stock at the moment. The lead time on that's about ten days. Is that okay? Yep. It's lead time's about ten days on the power supply. Yeah. Did you want everything else do you want everything else sent? Yep. Yep. Yep. That'll be delivered as soon as it comes into stock. Yep. Yep. Pardon? Yep. The lead time is is about ten days. Yes. Okay. Now for the delivery address, is there a different company name you want on on there? Mhmm. S for Sam, t for Tom, t for Tom. S t t electrical. Yep. Their their delivery address. Yeah. Can you spell that one for me? Yep. Bolsova Street, was it? Yep. Rockhampton City. Yep. Queensland. Yeah. Is there a contact name there? Not a problem. That's fine. Give me two secs. K. Let me just make sure I got the delivery address right. Yep. Awesome. Did you wanna pay my credit card over the phone, or do you want me to email you through the order confirmation for payment? K. That's fine. I can do that. Just save it. Bear with me. Yep. Yeah. Yeah. So the paperwork I'm gonna send through to you, it's got b pay or our bank details on there. Bear with me two secs. Let me just save it, then I can make sure I've got your right email address. Might be a sec. Okay. What would the correct email address be? Not a problem at all. Alright. I will get this sent through in the next couple of minutes for you. That's okay. Thanks. 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line, and someone will attend to you shortly. Welcome to Decadeth, leading distributor of security access and surveillance solutions. Please hold. That's Victoria. Lauren speaking.\n\nSorry? Hello? Hello? Yes. I can.\n\nIt's Lauren? Let me see if he's available. Away from his computer. Bear with me two secs. He's at lunch at the moment.\n\nCan I get him to give you a callback? Bear with me two secs so I can pull the quote up. Give me a sec. Yeah. What's the quote number?\n\nMhmm. Techcom Systems? Yep. Okay. So there's a mag lock.\n\nThere's a standalone keypad, press the exit button, and a power supply. Yeah. Not a problem. Give me two secs. 363458.\n\nDid you have an order reference you wanted to use? Did you have an order reference you wanna use? No. Do you wanna purchase do you have a purchase order number or a reference you wanna to use on this order? So 15165?\n\nYep. Not a problem. Not a problem. Give me two secs. And were you wanting to pick it up from one of our branches or have it sent out to you?\n\nAlright. Bear with me two secs. I'll change the delivery address in a minute. Hang on. Okay.\n\nBear with me two secs. It's just it's obviously a new account. So they're just I was just gonna fix up a couple of things in the back end. Give me one sec. 363458.\n\nBear with me. 53500 WKP2264, and PBB2S133Point5. PBB or PBB. Okay. That power supply, we don't have in stock at the moment.\n\nThe lead time on that's about ten days. Is that okay? Yep. It's lead time's about ten days on the power supply. Yeah.\n\nDid you want everything else do you want everything else sent? Yep. Yep. Yep. That'll be delivered as soon as it comes into stock.\n\nYep. Yep. Pardon? Yep. The lead time is is about ten days.\n\nYes. Okay. Now for the delivery address, is there a different company name you want on on there? Mhmm. S for Sam, t for Tom, t for Tom.\n\nS t t electrical. Yep. Their their delivery address. Yeah. Can you spell that one for me?\n\nYep. Bolsova Street, was it? Yep. Rockhampton City. Yep.\n\nQueensland. Yeah. Is there a contact name there? Not a problem. That's fine.\n\nGive me two secs. K. Let me just make sure I got the delivery address right. Yep. Awesome.\n\nDid you wanna pay my credit card over the phone, or do you want me to email you through the order confirmation for payment? K. That's fine. I can do that. Just save it.\n\nBear with me. Yep. Yeah. Yeah. So the paperwork I'm gonna send through to you, it's got b pay or our bank details on there.\n\nBear with me two secs. Let me just save it, then I can make sure I've got your right email address. Might be a sec. Okay. What would the correct email address be?\n\nNot a problem at all. Alright. I will get this sent through in the next couple of minutes for you. That's okay. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"The line, and someone will attend to you shortly.","start":0.16,"end":2.74,"sentiment":"neutral","sentiment_score":0.07323189079761505},{"text":"Welcome to Decadeth, leading distributor of security access and surveillance solutions.","start":8.4,"end":13.059999,"sentiment":"positive","sentiment_score":0.3540932536125183},{"text":"Please hold.","start":13.84,"end":14.74,"sentiment":"neutral","sentiment_score":0.07507939264178276},{"text":"That's Victoria.","start":15.705,"end":16.425,"sentiment":"neutral","sentiment_score":0.05980482138693333},{"text":"Lauren speaking.","start":16.425,"end":17.244999,"sentiment":"neutral","sentiment_score":0.014574140310287476}],"sentiment":"neutral","sentiment_score":0.18665498136900938,"num_words":26,"start":0.16,"end":17.244999},{"sentences":[{"text":"Sorry?","start":22.985,"end":23.485,"sentiment":"neutral","sentiment_score":-0.14001521468162537},{"text":"Hello?","start":28.04,"end":28.54,"sentiment":"neutral","sentiment_score":-0.08469131588935852},{"text":"Hello?","start":32.2,"end":32.7,"sentiment":"neutral","sentiment_score":-0.06025061011314392},{"text":"Yes.","start":34.92,"end":35.239998,"sentiment":"neutral","sentiment_score":-0.009555719792842863},{"text":"I can.","start":35.239998,"end":35.9,"sentiment":"neutral","sentiment_score":-0.032857706770300865}],"sentiment":"neutral","sentiment_score":-0.0600380456695954,"num_words":6,"start":22.985,"end":35.9},{"sentences":[{"text":"It's Lauren?","start":39.335003,"end":39.995003,"sentiment":"neutral","sentiment_score":-0.008794166147708893},{"text":"Let me see if he's available.","start":50.375,"end":51.755,"sentiment":"neutral","sentiment_score":0.054273976013064384},{"text":"Away from his computer.","start":58.02,"end":58.98,"sentiment":"neutral","sentiment_score":-0.0006591780111193657},{"text":"Bear with me two secs.","start":58.98,"end":60.2,"sentiment":"neutral","sentiment_score":0.024270959943532944},{"text":"He's at lunch at the moment.","start":72.59499,"end":73.55499,"sentiment":"neutral","sentiment_score":0.053065709148844085}],"sentiment":"neutral","sentiment_score":0.03239860288474871,"num_words":23,"start":39.335003,"end":73.55499},{"sentences":[{"text":"Can I get him to give you a callback?","start":73.55499,"end":74.935,"sentiment":"neutral","sentiment_score":0.07060458386937778},{"text":"Bear with me two secs so I can pull the quote up.","start":85.549995,"end":87.71,"sentiment":"neutral","sentiment_score":0.1215007013330857},{"text":"Give me a sec.","start":87.71,"end":88.69,"sentiment":"neutral","sentiment_score":0.06478064693510532},{"text":"Yeah.","start":93.005,"end":93.244995,"sentiment":"neutral","sentiment_score":0.06399591267108917},{"text":"What's the quote number?","start":93.244995,"end":94.384995,"sentiment":"neutral","sentiment_score":0.05235989764332771}],"sentiment":"neutral","sentiment_score":0.08753359206020832,"num_words":30,"start":73.55499,"end":94.384995},{"sentences":[{"text":"Mhmm.","start":97.405,"end":97.905,"sentiment":"neutral","sentiment_score":0.015794917941093445},{"text":"Techcom Systems?","start":108.87,"end":109.85,"sentiment":"neutral","sentiment_score":0.025439372286200523},{"text":"Yep.","start":113.27,"end":113.77,"sentiment":"neutral","sentiment_score":0.07321102917194366},{"text":"Okay.","start":116.165,"end":116.405,"sentiment":"neutral","sentiment_score":0.07511325180530548},{"text":"So there's a mag lock.","start":116.405,"end":117.784996,"sentiment":"neutral","sentiment_score":0.06417450904846192}],"sentiment":"neutral","sentiment_score":0.05358704887330532,"num_words":10,"start":97.405,"end":117.784996},{"sentences":[{"text":"There's a standalone keypad, press the exit button, and a power supply.","start":119.365,"end":123.705,"sentiment":"neutral","sentiment_score":0.05611495953053236},{"text":"Yeah.","start":126.9,"end":127.14,"sentiment":"neutral","sentiment_score":0.08607509732246399},{"text":"Not a problem.","start":127.14,"end":127.7,"sentiment":"neutral","sentiment_score":0.14968756089607874},{"text":"Give me two secs.","start":127.7,"end":128.68,"sentiment":"neutral","sentiment_score":0.10991603508591652},{"text":"363458.","start":132.5,"end":134.28,"sentiment":"neutral","sentiment_score":0.04190951585769653}],"sentiment":"neutral","sentiment_score":0.08048052145611673,"num_words":21,"start":119.365,"end":134.28},{"sentences":[{"text":"Did you have an order reference you wanted to use?","start":143.335,"end":145.435,"sentiment":"neutral","sentiment_score":0.014319383166730404},{"text":"Did you have an order reference you wanna use?","start":147.735,"end":150.155,"sentiment":"neutral","sentiment_score":-0.033131165636910334},{"text":"No.","start":161.17,"end":161.32999,"sentiment":"neutral","sentiment_score":-0.14761409163475037},{"text":"Do you wanna purchase do you have a purchase order number or a reference you wanna to use on this order?","start":161.32999,"end":166.895,"sentiment":"neutral","sentiment_score":-0.05944957553098599},{"text":"So 15165?","start":185.45,"end":187.39,"sentiment":"neutral","sentiment_score":0.020744930021464825}],"sentiment":"neutral","sentiment_score":-0.03510585992575385,"num_words":43,"start":143.335,"end":187.39},{"sentences":[{"text":"Yep.","start":189.37,"end":189.69,"sentiment":"neutral","sentiment_score":0.07998736202716827},{"text":"Not a problem.","start":189.69,"end":190.51,"sentiment":"neutral","sentiment_score":0.20233268042405447},{"text":"Not a problem.","start":190.905,"end":191.625,"sentiment":"neutral","sentiment_score":0.18928711613019308},{"text":"Give me two secs.","start":191.625,"end":192.605,"sentiment":"neutral","sentiment_score":0.10678935889154673},{"text":"And were you wanting to pick it up from one of our branches or have it sent out to you?","start":193.385,"end":197.72499,"sentiment":"neutral","sentiment_score":0.003773330384865403}],"sentiment":"neutral","sentiment_score":0.056692606288819544,"num_words":31,"start":189.37,"end":197.72499},{"sentences":[{"text":"Alright.","start":204.84999,"end":205.09,"sentiment":"neutral","sentiment_score":0.04135940223932266},{"text":"Bear with me two secs.","start":205.09,"end":206.12999,"sentiment":"neutral","sentiment_score":0.016676706075668336},{"text":"I'll change the delivery address in a minute.","start":206.12999,"end":207.81,"sentiment":"neutral","sentiment_score":0.005348631297238171},{"text":"Hang on.","start":207.81,"end":208.47,"sentiment":"neutral","sentiment_score":0.0164492754265666},{"text":"Okay.","start":220.06499,"end":220.465,"sentiment":"neutral","sentiment_score":0.04860890284180641}],"sentiment":"neutral","sentiment_score":0.01464937862885349,"num_words":17,"start":204.84999,"end":220.465},{"sentences":[{"text":"Bear with me two secs.","start":220.465,"end":221.745,"sentiment":"neutral","sentiment_score":0.021045564860105514},{"text":"It's just it's obviously a new account.","start":221.745,"end":224.06499,"sentiment":"neutral","sentiment_score":0.017465833774102584},{"text":"So they're just I was just gonna fix up a couple of things in the back end.","start":224.06499,"end":226.86499,"sentiment":"neutral","sentiment_score":-0.03654318456264103},{"text":"Give me one sec.","start":226.86499,"end":227.92499,"sentiment":"neutral","sentiment_score":-0.0019360785372555256},{"text":"363458.","start":232.76,"end":235.4,"sentiment":"neutral","sentiment_score":0.02884196676313877}],"sentiment":"neutral","sentiment_score":-0.010960230124456918,"num_words":34,"start":220.465,"end":235.4},{"sentences":[{"text":"Bear with me.","start":235.4,"end":236.38,"sentiment":"neutral","sentiment_score":0.012996097716192404},{"text":"53500 WKP2264, and PBB2S133Point5.","start":269.14502,"end":295.655,"sentiment":"neutral","sentiment_score":0.014705482171848416},{"text":"PBB or PBB.","start":299.395,"end":301.415,"sentiment":"neutral","sentiment_score":0.0018229132983833551},{"text":"Okay.","start":316.195,"end":316.595,"sentiment":"neutral","sentiment_score":-0.014635089784860613},{"text":"That power supply, we don't have in stock at the moment.","start":316.595,"end":319.715,"sentiment":"neutral","sentiment_score":-0.20354662429202686}],"sentiment":"neutral","sentiment_score":-0.09774404523936524,"num_words":22,"start":235.4,"end":319.715},{"sentences":[{"text":"The lead time on that's about ten days.","start":319.715,"end":321.395,"sentiment":"neutral","sentiment_score":-0.15554947219789028},{"text":"Is that okay?","start":321.395,"end":322.29498,"sentiment":"neutral","sentiment_score":-0.04442386577526728},{"text":"Yep.","start":324.755,"end":324.995,"sentiment":"neutral","sentiment_score":0.03731789439916611},{"text":"It's lead time's about ten days on the power supply.","start":324.995,"end":327.41498,"sentiment":"neutral","sentiment_score":-0.02536927703768015},{"text":"Yeah.","start":332.38998,"end":332.71,"sentiment":"neutral","sentiment_score":0.11370085924863815}],"sentiment":"neutral","sentiment_score":-0.06436266920164875,"num_words":23,"start":319.715,"end":332.71},{"sentences":[{"text":"Did you want everything else do you want everything else sent?","start":332.71,"end":336.56998,"sentiment":"neutral","sentiment_score":0.05562225458296863},{"text":"Yep.","start":339.75,"end":340.25,"sentiment":"neutral","sentiment_score":0.034372344613075256},{"text":"Yep.","start":344.715,"end":345.11502,"sentiment":"neutral","sentiment_score":0.06897157430648804},{"text":"Yep.","start":345.11502,"end":345.595,"sentiment":"neutral","sentiment_score":0.07884153723716736},{"text":"That'll be delivered as soon as it comes into stock.","start":345.595,"end":348.17502,"sentiment":"neutral","sentiment_score":0.08001656755805016}],"sentiment":"neutral","sentiment_score":0.0664248305062453,"num_words":24,"start":332.71,"end":348.17502},{"sentences":[{"text":"Yep.","start":348.475,"end":348.975,"sentiment":"neutral","sentiment_score":0.045786499977111816},{"text":"Yep.","start":350.315,"end":350.815,"sentiment":"neutral","sentiment_score":0.010476207360625269},{"text":"Pardon?","start":353.77002,"end":354.27002,"sentiment":"neutral","sentiment_score":-0.04532318562269211},{"text":"Yep.","start":357.37003,"end":357.69,"sentiment":"neutral","sentiment_score":0.029459556564688683},{"text":"The lead time is is about ten days.","start":357.69,"end":360.41,"sentiment":"neutral","sentiment_score":0.0035013335291296244}],"sentiment":"neutral","sentiment_score":0.005700812209397554,"num_words":12,"start":348.475,"end":360.41},{"sentences":[{"text":"Yes.","start":360.41,"end":360.91,"sentiment":"neutral","sentiment_score":0.18963879346847537},{"text":"Okay.","start":363.93002,"end":364.43002,"sentiment":"neutral","sentiment_score":0.10687857866287231},{"text":"Now for the delivery address, is there a different company name you want on on there?","start":364.73,"end":370.07498,"sentiment":"neutral","sentiment_score":0.023068140144459903},{"text":"Mhmm.","start":375.655,"end":376.155,"sentiment":"neutral","sentiment_score":0.008323580957949162},{"text":"S for Sam, t for Tom, t for Tom.","start":379.83002,"end":382.33002,"sentiment":"neutral","sentiment_score":0.01092548513164123}],"sentiment":"neutral","sentiment_score":0.027580734342336655,"num_words":28,"start":360.41,"end":382.33002},{"sentences":[{"text":"S t t electrical.","start":388.95,"end":390.01,"sentiment":"neutral","sentiment_score":0.011726788245141506},{"text":"Yep.","start":390.07,"end":390.23,"sentiment":"neutral","sentiment_score":0.02559170499444008},{"text":"Their their delivery address.","start":390.23,"end":391.61002,"sentiment":"neutral","sentiment_score":0.018017256632447243},{"text":"Yeah.","start":412.87,"end":413.37,"sentiment":"neutral","sentiment_score":0.012432027608156204},{"text":"Can you spell that one for me?","start":418.165,"end":419.785,"sentiment":"neutral","sentiment_score":0.010029664928359645}],"sentiment":"neutral","sentiment_score":0.013365150977145223,"num_words":17,"start":388.95,"end":419.785},{"sentences":[{"text":"Yep.","start":432.19998,"end":432.69998,"sentiment":"neutral","sentiment_score":0.007845558226108551},{"text":"Bolsova Street, was it?","start":449.095,"end":451.115,"sentiment":"neutral","sentiment_score":0.011296584969386458},{"text":"Yep.","start":456.55,"end":456.78998,"sentiment":"neutral","sentiment_score":0.010379894636571407},{"text":"Rockhampton City.","start":456.78998,"end":457.75,"sentiment":"neutral","sentiment_score":0.00913826609030366},{"text":"Yep.","start":457.75,"end":458.06998,"sentiment":"neutral","sentiment_score":0.010591081343591211}],"sentiment":"neutral","sentiment_score":0.010253267362713814,"num_words":9,"start":432.19998,"end":458.06998},{"sentences":[{"text":"Queensland.","start":458.06998,"end":458.56998,"sentiment":"neutral","sentiment_score":0.010736824944615364},{"text":"Yeah.","start":461.66998,"end":461.83,"sentiment":"neutral","sentiment_score":0.01946498453617096},{"text":"Is there a contact name there?","start":461.83,"end":463.28998,"sentiment":"neutral","sentiment_score":0.010031841850529114},{"text":"Not a problem.","start":466.115,"end":467.01498,"sentiment":"neutral","sentiment_score":0.1112395574649175},{"text":"That's fine.","start":476.19498,"end":476.835,"sentiment":"neutral","sentiment_score":0.15402787178754807}],"sentiment":"neutral","sentiment_score":0.05632055973490843,"num_words":13,"start":458.06998,"end":476.835},{"sentences":[{"text":"Give me two secs.","start":476.835,"end":477.895,"sentiment":"neutral","sentiment_score":0.08986288867890835},{"text":"K.","start":506.13998,"end":506.46,"sentiment":"neutral","sentiment_score":0.04416810721158981},{"text":"Let me just make sure I got the delivery address right.","start":506.46,"end":508.71997,"sentiment":"neutral","sentiment_score":0.062415132468396965},{"text":"Yep.","start":509.9,"end":510.4,"sentiment":"neutral","sentiment_score":0.2469006180763245},{"text":"Awesome.","start":510.62,"end":511.12,"sentiment":"positive","sentiment_score":0.3911009728908539}],"sentiment":"neutral","sentiment_score":0.09601042833593157,"num_words":18,"start":476.835,"end":511.12},{"sentences":[{"text":"Did you wanna pay my credit card over the phone, or do you want me to email you through the order confirmation for payment?","start":511.74,"end":516.8,"sentiment":"neutral","sentiment_score":0.14925011154264212},{"text":"K.","start":525.47504,"end":525.79504,"sentiment":"neutral","sentiment_score":0.09407569468021391},{"text":"That's fine.","start":525.79504,"end":526.195,"sentiment":"neutral","sentiment_score":0.19200440496206284},{"text":"I can do that.","start":526.195,"end":527.09503,"sentiment":"neutral","sentiment_score":0.26026202738285065},{"text":"Just save it.","start":531.17,"end":531.88995,"sentiment":"neutral","sentiment_score":0.17507798969745636}],"sentiment":"neutral","sentiment_score":0.1654814488309271,"num_words":34,"start":511.74,"end":531.88995},{"sentences":[{"text":"Bear with me.","start":531.88995,"end":532.70996,"sentiment":"neutral","sentiment_score":0.058281149715185165},{"text":"Yep.","start":544.005,"end":544.505,"sentiment":"neutral","sentiment_score":0.0408695824444294},{"text":"Yeah.","start":545.925,"end":546.165,"sentiment":"neutral","sentiment_score":0.031181037425994873},{"text":"Yeah.","start":546.165,"end":546.485,"sentiment":"neutral","sentiment_score":0.02667127177119255},{"text":"So the paperwork I'm gonna send through to you, it's got b pay or our bank details on there.","start":546.485,"end":550.985,"sentiment":"neutral","sentiment_score":0.008603201247751713}],"sentiment":"neutral","sentiment_score":0.017481046579778194,"num_words":25,"start":531.88995,"end":550.985},{"sentences":[{"text":"Bear with me two secs.","start":554.01,"end":554.81,"sentiment":"neutral","sentiment_score":0.06681108921766281},{"text":"Let me just save it, then I can make sure I've got your right email address.","start":554.81,"end":557.21,"sentiment":"neutral","sentiment_score":0.06825150176882744},{"text":"Might be a sec.","start":557.21,"end":558.19,"sentiment":"neutral","sentiment_score":0.023677674122154713},{"text":"Okay.","start":617.035,"end":617.535,"sentiment":"neutral","sentiment_score":0.02777588926255703},{"text":"What would the correct email address be?","start":617.595,"end":619.695,"sentiment":"neutral","sentiment_score":0.02001634186932019}],"sentiment":"neutral","sentiment_score":0.051172134946241524,"num_words":33,"start":554.01,"end":619.695},{"sentences":[{"text":"Not a problem at all.","start":626.075,"end":626.95496,"sentiment":"neutral","sentiment_score":0.25974470376968384},{"text":"Alright.","start":626.95496,"end":627.45496,"sentiment":"positive","sentiment_score":0.3594493269920349},{"text":"I will get this sent through in the next couple of minutes for you.","start":627.75,"end":631.29004,"sentiment":"positive","sentiment_score":0.41844708578927176},{"text":"That's okay.","start":633.27,"end":633.99,"sentiment":"positive","sentiment_score":0.37998101115226746},{"text":"Thanks.","start":633.99,"end":634.47003,"sentiment":"positive","sentiment_score":0.7952086925506592}],"sentiment":"positive","sentiment_score":0.39441751138023706,"num_words":23,"start":626.075,"end":634.47003},{"sentences":[{"text":"Bye.","start":634.47003,"end":634.97003,"sentiment":"positive","sentiment_score":0.4631532430648804}],"sentiment":"positive","sentiment_score":0.4631532430648804,"num_words":1,"start":634.47003,"end":634.97003}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The line, and someone will attend to you shortly. Welcome to Decadeth, leading distributor of security access and surveillance solutions. Please hold. That's Victoria. Lauren speaking.\n\nChannel 0: Sorry. You just broke up. Who's speaking?\n\nChannel 1: Sorry? Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Can you hear me?\n\nChannel 1: Yes. I can.\n\nChannel 0: Sorry. You just broke up. Who's speaking?\n\nChannel 1: It's Lauren?\n\nChannel 0: Okay. Hi there. This is Ross with Tech Home Systems. Actually, I was looking to speak with Jonathan Garland.\n\nChannel 1: Let me see if he's available. Away from his computer. Bear with me two secs. He's at lunch at the moment. Can I get him to give you a callback?\n\nChannel 0: Sure. Actually, I wanted to place an order for the code he provided me.\n\nChannel 1: Bear with me two secs so I can pull the quote up. Give me a sec. Yeah. What's the quote number?\n\nChannel 0: 17\n\nChannel 1: Mhmm.\n\nChannel 0: 11672.\n\nChannel 1: Techcom Systems?\n\nChannel 0: Correct.\n\nChannel 1: Yep. Okay. So there's a mag lock.\n\nChannel 0: Yeah. Electro\n\nChannel 1: There's\n\nChannel 0: magnetic,\n\nChannel 1: a standalone\n\nChannel 0: mag\n\nChannel 1: keypad,\n\nChannel 0: block.\n\nChannel 1: press the exit button, and a power supply.\n\nChannel 0: And, yep, power supply.\n\nChannel 1: Yeah. Not a problem. Give me two secs. 363458. Did you have an order reference you wanted to use?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: Did you have an order reference you wanna use?\n\nChannel 0: I think we don't have any you're talking about the credits. Right?\n\nChannel 1: No. Do you wanna purchase do you have a purchase order number or a reference you wanna to use on this\n\nChannel 0: Yeah.\n\nChannel 1: order?\n\nChannel 0: Purchase order number. I do have the purchase order number. One moment. The PO order is 15165.\n\nChannel 1: So 15165?\n\nChannel 0: Correct. Purchase\n\nChannel 1: Yep.\n\nChannel 0: order.\n\nChannel 1: Not a problem. Not a problem. Give me two secs. And were you wanting to pick it up from one of our branches or have it sent out to you?\n\nChannel 0: Yeah. It need to be delivered to 243 Bolsover Street, Rockhampton, Queensland.\n\nChannel 1: Alright. Bear with me two secs. I'll change the delivery address in a minute. Hang on.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Bear with me two secs. It's just it's obviously a\n\nChannel 0: Yep.\n\nChannel 1: new account. So\n\nChannel 0: No\n\nChannel 1: they're\n\nChannel 0: worries.\n\nChannel 1: just I was just gonna fix up a couple of things in the back end. Give me one sec.\n\nChannel 0: Mhmm. No worries. Take your time.\n\nChannel 1: 363458. Bear with me. 53500 WKP2264, and PBB2S133Point5. PBB or PBB. Okay.\n\nThat power supply, we don't have in stock at the moment. The lead time on that's about ten days. Is that okay?\n\nChannel 0: Ten days. Right?\n\nChannel 1: Yep. It's lead time's about ten days on the power supply.\n\nChannel 0: Yep. I was informed that. No worries. We are okay with that.\n\nChannel 1: Yeah. Did you\n\nChannel 0: So\n\nChannel 1: want everything\n\nChannel 0: rest\n\nChannel 1: else\n\nChannel 0: three\n\nChannel 1: do you want everything else\n\nChannel 0: mhmm.\n\nChannel 1: sent?\n\nChannel 0: Yep. Everything else sent and also\n\nChannel 1: Yep.\n\nChannel 0: back order the power supply. So after ten days, it will be delivered. Right?\n\nChannel 1: Yep. Yep. That'll be delivered\n\nChannel 0: Alright.\n\nChannel 1: as soon as it\n\nChannel 0: Mhmm.\n\nChannel 1: comes into stock. Yep.\n\nChannel 0: Mhmm. But\n\nChannel 1: Yep.\n\nChannel 0: ten days is the is the lead time. Correct?\n\nChannel 1: Pardon?\n\nChannel 0: Lead time is ten days. Right?\n\nChannel 1: Yep. The lead time is is about ten days. Yes.\n\nChannel 0: Perfect. No worries.\n\nChannel 1: Okay. Now for the delivery address, is there a different company name you want on on there?\n\nChannel 0: Yeah. On there, it's a customer. It's a customer.\n\nChannel 1: Mhmm.\n\nChannel 0: So the company name is STT Electrical.\n\nChannel 1: S for Sam, t for Tom, t for Tom.\n\nChannel 0: Yep.\n\nChannel 1: S t t electrical. Yep. Their their delivery address.\n\nChannel 0: Delivery address is one second. 243\n\nChannel 1: Yeah.\n\nChannel 0: Bolsover Street.\n\nChannel 1: Can you spell that one for me?\n\nChannel 0: B 0 L. B For Bob, 0 For Oliver, L For Liam,\n\nChannel 1: Yep.\n\nChannel 0: S For Sierra, 0 For Oliver, V For Walbert, E For Elephant, R For Ross.\n\nChannel 1: Bolsova Street, was it?\n\nChannel 0: Rockhampton City, Rockhampton,\n\nChannel 1: Yep. Rockhampton City. Yep. Queensland.\n\nChannel 0: Twin Plant 4700.\n\nChannel 1: Yeah. Is there a contact name there? Not a problem.\n\nChannel 0: Sam. Sam, three sides.\n\nChannel 1: That's fine. Give me two secs. K. Let me just make sure I got the delivery address right. Yep.\n\nAwesome. Did you wanna pay my credit card over the phone, or do you want me to email you through the order confirmation for payment?\n\nChannel 0: You can send us the detail over the email.\n\nChannel 1: K. That's fine. I can do that. Just save it. Bear with me.\n\nChannel 0: Are we or is there anything, like, we can directly pay from our account? Like, we have added\n\nChannel 1: Yep.\n\nChannel 0: card to the account. Right?\n\nChannel 1: Yeah. Yeah. So the paperwork I'm gonna send through to you, it's got b pay or our bank details on there.\n\nChannel 0: Alright. Sure.\n\nChannel 1: Bear with me two secs. Let me just save it, then I can make sure I've got your right email address. Might be a sec. Okay. What would the correct email address be?\n\nChannel 0: Sales@techconsistence.com.au.\n\nChannel 1: Not a problem at all. Alright. I will get this sent through in the next couple of minutes for you.\n\nChannel 0: Thank you. Thank you so much.\n\nChannel 1: That's okay. Thanks. Bye.\n\nChannel 0: Alright. Bye.","paragraphs":[{"sentences":[{"text":"The line, and someone will attend to you shortly.","start":0.16,"end":2.74,"sentiment":"neutral","sentiment_score":0.07323189079761505},{"text":"Welcome to Decadeth, leading distributor of security access and surveillance solutions.","start":8.4,"end":13.059999,"sentiment":"positive","sentiment_score":0.3540932536125183},{"text":"Please hold.","start":13.84,"end":14.74,"sentiment":"neutral","sentiment_score":0.07507939264178276},{"text":"That's Victoria.","start":15.705,"end":16.425,"sentiment":"neutral","sentiment_score":0.05980482138693333},{"text":"Lauren speaking.","start":16.425,"end":17.244999,"sentiment":"neutral","sentiment_score":0.014574140310287476}],"sentiment":"neutral","sentiment_score":0.18665498136900938,"channel":1,"num_words":26,"start":0.16,"end":17.244999},{"sentences":[{"text":"Sorry.","start":19.275,"end":19.595,"sentiment":"neutral","sentiment_score":-0.28779202699661255},{"text":"You just broke 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button, and a power supply.","start":121.525,"end":123.705,"sentiment":"neutral","sentiment_score":0.05004012817516923}],"sentiment":"neutral","sentiment_score":0.05004012817516923,"channel":1,"num_words":8,"start":121.525,"end":123.705},{"sentences":[{"text":"And, yep, power supply.","start":125.024994,"end":126.485,"sentiment":"neutral","sentiment_score":0.04623506870120764}],"sentiment":"neutral","sentiment_score":0.04623506870120764,"channel":0,"num_words":4,"start":125.024994,"end":126.485},{"sentences":[{"text":"Yeah.","start":126.9,"end":127.14,"sentiment":"neutral","sentiment_score":0.08607509732246399},{"text":"Not a problem.","start":127.14,"end":127.7,"sentiment":"neutral","sentiment_score":0.14968756089607874},{"text":"Give me two secs.","start":127.7,"end":128.68,"sentiment":"neutral","sentiment_score":0.10991603508591652},{"text":"363458.","start":132.5,"end":134.28,"sentiment":"neutral","sentiment_score":0.04190951585769653},{"text":"Did you have an order reference you 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credits.","start":153.655,"end":159.975,"sentiment":"neutral","sentiment_score":-0.2391685206781734},{"text":"Right?","start":159.975,"end":160.475,"sentiment":"neutral","sentiment_score":-0.11141254007816316}],"sentiment":"neutral","sentiment_score":-0.2285221889615059,"channel":0,"num_words":12,"start":153.655,"end":160.475},{"sentences":[{"text":"No.","start":161.17,"end":161.32999,"sentiment":"neutral","sentiment_score":-0.14761409163475037},{"text":"Do you wanna purchase do you have a purchase order number or a reference you wanna to use on 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a problem.","start":189.69,"end":190.51,"sentiment":"neutral","sentiment_score":0.20233268042405447},{"text":"Not a problem.","start":190.905,"end":191.625,"sentiment":"neutral","sentiment_score":0.18928711613019308},{"text":"Give me two secs.","start":191.625,"end":192.605,"sentiment":"neutral","sentiment_score":0.10678935889154673},{"text":"And were you wanting to pick it up from one of our branches or have it sent out to you?","start":193.385,"end":197.72499,"sentiment":"neutral","sentiment_score":0.003773330384865403}],"sentiment":"neutral","sentiment_score":0.05591611443087459,"channel":1,"num_words":30,"start":189.69,"end":197.72499},{"sentences":[{"text":"Yeah.","start":198.53,"end":198.93,"sentiment":"neutral","sentiment_score":0.006523225922137499},{"text":"It need to be delivered to 243 Bolsover Street, Rockhampton, 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sec.","start":557.21,"end":558.19,"sentiment":"neutral","sentiment_score":0.023677674122154713},{"text":"Okay.","start":617.035,"end":617.535,"sentiment":"neutral","sentiment_score":0.02777588926255703},{"text":"What would the correct email address be?","start":617.595,"end":619.695,"sentiment":"neutral","sentiment_score":0.02001634186932019}],"sentiment":"neutral","sentiment_score":0.051172134946241524,"channel":1,"num_words":33,"start":554.01,"end":619.695},{"sentences":[{"text":"Sales@techconsistence.com.au.","start":621.73004,"end":625.67004,"sentiment":"neutral","sentiment_score":0.030217919498682026}],"sentiment":"neutral","sentiment_score":0.030217919498682026,"channel":0,"num_words":1,"start":621.73004,"end":625.67004},{"sentences":[{"text":"Not a problem at all.","start":626.075,"end":626.95496,"sentiment":"neutral","sentiment_score":0.25974470376968384},{"text":"Alright.","start":626.95496,"end":627.45496,"sentiment":"positive","sentiment_score":0.3594493269920349},{"text":"I will get this sent through in the next couple of minutes for you.","start":627.75,"end":631.29004,"sentiment":"positive","sentiment_score":0.41844708578927176}],"sentiment":"positive","sentiment_score":0.37582160234451295,"channel":1,"num_words":20,"start":626.075,"end":631.29004},{"sentences":[{"text":"Thank you.","start":631.97003,"end":632.45,"sentiment":"positive","sentiment_score":0.6102668941020966},{"text":"Thank you so much.","start":632.45,"end":633.35095,"sentiment":"positive","sentiment_score":0.7099425047636032}],"sentiment":"positive","sentiment_score":0.6767173012097677,"channel":0,"num_words":6,"start":631.97003,"end":633.35095},{"sentences":[{"text":"That's okay.","start":633.27,"end":633.99,"sentiment":"positive","sentiment_score":0.37998101115226746},{"text":"Thanks.","start":633.99,"end":634.47003,"sentiment":"positive","sentiment_score":0.7952086925506592},{"text":"Bye.","start":634.47003,"end":634.97003,"sentiment":"positive","sentiment_score":0.4631532430648804}],"sentiment":"positive","sentiment_score":0.5045809894800186,"channel":1,"num_words":4,"start":633.27,"end":634.97003},{"sentences":[{"text":"Alright.","start":635.11096,"end":635.61096,"sentiment":"neutral","sentiment_score":0.327462375164032},{"text":"Bye.","start":635.67096,"end":636.17096,"sentiment":"neutral","sentiment_score":-0.08881416916847229}],"sentiment":"neutral","sentiment_score":0.11932410299777985,"channel":0,"num_words":2,"start":635.11096,"end":636.17096}]},"summary":{"result":"success","short":"A representative from Tech Home Systems calls Decadeth to place an order for a code and provides a purchase order number. The representative asks for a reference number and delivery address, and the representative takes note of the information and confirms the details. The representative also asks if the customer wants to pay with credit card or email, and the representative confirms the details and sends a confirmation email."},"intents":{"segments":[{"text":"Can I get him to give you a callback? Sure.","start_word":93,"end_word":102,"intents":[{"intent":"Request callback","confidence_score":0.0349438}]},{"text":"Actually, I wanted to place an order for the code he provided me.","start_word":103,"end_word":115,"intents":[{"intent":"Place order for code","confidence_score":0.071008384}]},{"text":"And were you wanting to pick it up from one of our branches or have it sent out to you? Yeah.","start_word":271,"end_word":291,"intents":[{"intent":"Pick up","confidence_score":0.059068196}]},{"text":"I'll change the delivery address in a minute.","start_word":308,"end_word":315,"intents":[{"intent":"Change delivery address","confidence_score":0.98021924}]},{"text":"just I was just gonna fix up a couple of things in the back end. Give me one sec.","start_word":337,"end_word":355,"intents":[{"intent":"Fix up backend","confidence_score":0.014515164}]},{"text":"That power supply, we don't have in stock at the moment. The lead time on that's about ten days. Is that okay? Ten days.","start_word":374,"end_word":397,"intents":[{"intent":"Order power supply","confidence_score":0.13457243}]},{"text":"Can you spell that one for me? B 0 L.","start_word":568,"end_word":577,"intents":[{"intent":"Spell","confidence_score":0.061701518},{"intent":"Spell","confidence_score":0.41134903}]},{"text":"Did you wanna pay my credit card over the phone, or do you want me to email you through the order confirmation for payment?","start_word":652,"end_word":675,"intents":[{"intent":"Make payment","confidence_score":0.0015538355}]},{"text":"You can send us the detail over the email. K.","start_word":676,"end_word":685,"intents":[{"intent":"Send email","confidence_score":0.06653832}]},{"text":"I can do that. Just save it. Bear with me.","start_word":688,"end_word":697,"intents":[{"intent":"Save","confidence_score":0.05417655}]},{"text":"Are we or is there anything, like, we can directly pay from our account? Like, we have added Yep. card to the account. Right? Yeah. Yeah. So the paperwork I'm gonna send through to you, it's got b pay or our bank details on there. Alright.","start_word":698,"end_word":743,"intents":[{"intent":"Transfer","confidence_score":0.0000014350327}]},{"text":"So the paperwork I'm gonna send through to you, it's got b pay or our bank details on there. Alright.","start_word":724,"end_word":743,"intents":[{"intent":"Send paperwork","confidence_score":0.35110497}]},{"text":"What would the correct email address be?","start_word":771,"end_word":777,"intents":[{"intent":"Confirm email","confidence_score":0.06362095}]}]},"sentiments":{"segments":[{"text":"The line, and someone will attend to you shortly.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.07276822626590729},{"text":"Welcome to Decadeth, leading distributor of security access and surveillance solutions.","start_word":9,"end_word":19,"sentiment":"positive","sentiment_score":0.3627602159976959},{"text":"Please hold. That's Victoria. Lauren speaking. Sorry.","start_word":20,"end_word":26,"sentiment":"neutral","sentiment_score":-0.000013039089935773518},{"text":"You just broke up.","start_word":27,"end_word":30,"sentiment":"negative","sentiment_score":-0.4588595926761627},{"text":"Who's speaking? Sorry? Hello? Hello? Hello? Can you hear me? Yes. I can. Sorry. You just broke up. Who's speaking? It's Lauren? Okay. Hi there. This is Ross with Tech Home Systems. Actually, I was looking to speak with Jonathan Garland. Let me see if he's available. Away from his computer. Bear with me two secs. He's at lunch at the moment. Can I get him to give you a callback? Sure. Actually, I wanted to place an order for the code he provided me. Bear with me two secs so I can pull the quote up. Give me a sec. Yeah. What's the quote number? 17 Mhmm. 11672. Techcom Systems? Correct. Yep. Okay. So there's a mag lock. Yeah. Electro There's magnetic, a standalone mag keypad, block. press the exit button, and a power supply. And, yep, power supply. Yeah. Not a problem. Give me two secs. 363458. Did you have an order reference you wanted to use? Sorry. Come again? Did you have an order reference you wanna use? I think we don't have any you're talking about the credits. Right? No. Do you wanna purchase do you have a purchase order number or a reference you wanna to use on this Yeah. order? Purchase order number. I do have the purchase order number. One moment. The PO order is 15165. So 15165? Correct. Purchase Yep. order. Not a problem. Not a problem. Give me two secs. And were you wanting to pick it up from one of our branches or have it sent out to you? Yeah. It need to be delivered to 243 Bolsover Street, Rockhampton, Queensland. Alright. Bear with me two secs. I'll change the delivery address in a minute. Hang on. Yep. Okay. Bear with me two secs. It's just it's obviously a Yep. new account. So No they're worries. just I was just gonna fix up a couple of things in the back end. Give me one sec. Mhmm. No worries. Take your time. 363458. Bear with me. 53500 WKP2264, and PBB2S133Point5. PBB or PBB. Okay. That power supply, we don't have in stock at the moment. The lead time on that's about ten days. Is that okay? Ten days. Right? Yep. It's lead time's about ten days on the power supply. Yep. I was informed that. No worries. We are okay with that. Yeah. Did you So want everything rest else three do you want everything else mhmm. sent? Yep. Everything else sent and also Yep. back order the power supply. So after ten days, it will be delivered. Right? Yep. Yep. That'll be delivered Alright. as soon as it Mhmm. comes into stock. Yep. Mhmm. But Yep. ten days is the is the lead time. Correct? Pardon? Lead time is ten days. Right? Yep. The lead time is is about ten days. Yes.","start_word":31,"end_word":502,"sentiment":"neutral","sentiment_score":0.017036090932502333},{"text":"Perfect.","start_word":503,"end_word":503,"sentiment":"positive","sentiment_score":0.3621902465820313},{"text":"No worries. Okay. Now for the delivery address, is there a different company name you want on on there? Yeah. On there, it's a customer. It's a customer. Mhmm. So the company name is STT Electrical. S for Sam, t for Tom, t for Tom. Yep. S t t electrical. Yep. Their their delivery address. Delivery address is one second. 243 Yeah. Bolsover Street. Can you spell that one for me? B 0 L. B For Bob, 0 For Oliver, L For Liam, Yep. S For Sierra, 0 For Oliver, V For Walbert, E For Elephant, R For Ross. Bolsova Street, was it? Rockhampton City, Rockhampton, Yep. Rockhampton City. Yep. Queensland. Twin Plant 4700. Yeah. Is there a contact name there? Not a problem. Sam. Sam, three sides. That's fine. Give me two secs. K. Let me just make sure I got the delivery address right. Yep.","start_word":504,"end_word":650,"sentiment":"neutral","sentiment_score":0.02906694183392184},{"text":"Awesome.","start_word":651,"end_word":651,"sentiment":"positive","sentiment_score":0.3911009728908539},{"text":"Did you wanna pay my credit card over the phone, or do you want me to email you through the order confirmation for payment? You can send us the detail over the email. K. That's fine. I can do that. Just save it. Bear with me. Are we or is there anything, like, we can directly pay from our account? Like, we have added Yep. card to the account. Right? Yeah. Yeah. So the paperwork I'm gonna send through to you, it's got b pay or our bank details on there. Alright. Sure. Bear with me two secs. Let me just save it, then I can make sure I've got your right email address. Might be a sec. Okay. What would the correct email address be? Sales@techconsistence.com.au. Not a problem at all.","start_word":652,"end_word":783,"sentiment":"neutral","sentiment_score":0.07830728590488434},{"text":"Alright. I will get this sent through in the next couple of minutes for you. Thank you. Thank you so much. That's okay. Thanks. Bye.","start_word":784,"end_word":808,"sentiment":"positive","sentiment_score":0.48959689974784854},{"text":"Alright. Bye.","start_word":809,"end_word":810,"sentiment":"neutral","sentiment_score":0.2635361850261688}],"average":{"sentiment":"neutral","sentiment_score":0.046895372430293375}}}}