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Good morning, sir. This is Abby calling from Techno One. But I wanted to make sure I'm calling the right person. Is this Ruben Sanderson Inactive Medical?\n\nThis is Abby from Techno One, sir, in Springfield, Brisbane. Daniel asked me to reach out to you. Daniel from Techno One in Springfield, Brisbane to I just have to make sure because we've spoken with you in the past. I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is June this month.\n\nIs that correct? TechnoWancer in Springfield, Brisbane. Do you recall that you are coming up for an IT review? IT. Yes.\n\nIT review. Like, IT support. Or oh, because I will let him know. Are you the one also handling that matter? Techno wand, for an IT review.\n\nSo Daniel asked me to reach out to you so he could call you about it. Daniel? Yeah. D a n I e l. I I will just let him call you.\n\nNo problem. I'll let him know so she could share the specifics. Alright. Alright. Thank you, sir.\n\nAlright. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.13961441814899445},{"text":"Good morning, sir.","start":4.64,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.31576112906138104},{"text":"This is Abby calling from Techno One.","start":5.2799997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.13114669706140245},{"text":"But I wanted to make sure I'm calling the right person.","start":8.0,"end":10.8,"sentiment":"neutral","sentiment_score":-0.020133986899798565},{"text":"Is this Ruben Sanderson Inactive Medical?","start":10.8,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.07587999291718006}],"sentiment":"neutral","sentiment_score":0.047434673977217505,"num_words":28,"start":4.0,"end":14.179999},{"sentences":[{"text":"This is Abby from Techno One, sir, in Springfield, Brisbane.","start":16.945,"end":19.845001,"sentiment":"neutral","sentiment_score":0.017093707621097565},{"text":"Daniel asked me 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Ruben speaking. Who's calling? Sorry. Where were you calling where were you calling from?\n\nAn an an IT review, did you say? Yeah. Yeah. I'm not sure I know about this. Did you did you say did you say did you say tech one?\n\nRight. And and and, sorry, what do you do? Right. And and sorry. I'll just have to look up.\n\nAnd what's what is what's Daniel Surnow? Oh oh, Danielle. Okay. Sorry. I the call's a bit out of the blue.\n\nI'm not I'm not really sure what this is about. I'm sorry. Okay. Yeah. That's fine.\n\nYeah. Okay. Alright. 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Ruben speaking.\n\nChannel 0: Hi. Good morning, sir. This is Abby calling from Techno One. But I wanted to make sure I'm calling the right person. Is this Ruben Sanderson Inactive Medical?\n\nChannel 1: Who's calling?\n\nChannel 0: This is Abby from Techno One, sir, in Springfield, Brisbane. Daniel asked me to reach out to you. Daniel from Techno One in Springfield, Brisbane to I just have to make sure because we've spoken with you in the past. I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is June this month.\n\nChannel 1: Sorry.\n\nChannel 0: Is that\n\nChannel 1: Where\n\nChannel 0: correct?\n\nChannel 1: were you calling where were you calling from?\n\nChannel 0: TechnoWancer in Springfield, Brisbane. Do you recall that you are\n\nChannel 1: An\n\nChannel 0: coming up for an IT review?\n\nChannel 1: an an IT review,\n\nChannel 0: IT.\n\nChannel 1: did you say?\n\nChannel 0: Yes. IT review. Like, IT support.\n\nChannel 1: Yeah. Yeah. I'm not sure I know\n\nChannel 0: Or oh, because I will let\n\nChannel 1: about\n\nChannel 0: him know. Are you\n\nChannel 1: this.\n\nChannel 0: the one also handling that\n\nChannel 1: Did you did you say\n\nChannel 0: matter?\n\nChannel 1: did you say did you say tech one?\n\nChannel 0: Techno\n\nChannel 1: Right. And and and, sorry, what do you do?\n\nChannel 0: wand, for an IT review. So Daniel\n\nChannel 1: Right.\n\nChannel 0: asked me to reach out to you so he could call you about it.\n\nChannel 1: And and sorry. I'll just have to look up. And what's what is what's Daniel Surnow?\n\nChannel 0: Daniel?\n\nChannel 1: Oh oh, Danielle.\n\nChannel 0: Yeah. D a n I e l.\n\nChannel 1: Okay. Sorry. I the call's a bit out of the blue. I'm not I'm not really sure what this is about. I'm sorry.\n\nChannel 0: I I will just let him call you. No problem. I'll let him know\n\nChannel 1: Okay.\n\nChannel 0: so she\n\nChannel 1: Yeah.\n\nChannel 0: could share\n\nChannel 1: That's fine.\n\nChannel 0: the specifics. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Thank you, sir.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Alright. Take\n\nChannel 1: Yeah.\n\nChannel 0: care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.0008027162402868271},{"text":"Ruben speaking.","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":-0.002954993164166808}],"sentiment":"neutral","sentiment_score":-0.0017024233626822631,"channel":1,"num_words":3,"start":1.52,"end":2.74},{"sentences":[{"text":"Hi.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.13961441814899445},{"text":"Good morning, sir.","start":4.64,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.31576112906138104},{"text":"This is Abby calling from Techno One.","start":5.2799997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.13114669706140245},{"text":"But I wanted to make sure I'm calling the right person.","start":8.0,"end":10.8,"sentiment":"neutral","sentiment_score":-0.020133986899798565},{"text":"Is this Ruben Sanderson Inactive 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sir.","start":115.54294,"end":116.34294,"sentiment":"positive","sentiment_score":0.43365785479545593}],"sentiment":"positive","sentiment_score":0.3843356743454933,"channel":0,"num_words":4,"start":115.14294,"end":116.34294},{"sentences":[{"text":"Okay.","start":116.16287,"end":116.322876,"sentiment":"neutral","sentiment_score":0.1955692172050476},{"text":"Alright.","start":116.322876,"end":116.822876,"sentiment":"neutral","sentiment_score":0.18178951740264893}],"sentiment":"neutral","sentiment_score":0.18867936730384827,"channel":1,"num_words":2,"start":116.16287,"end":116.822876},{"sentences":[{"text":"Alright.","start":116.34294,"end":116.82294,"sentiment":"neutral","sentiment_score":0.2197340726852417},{"text":"Take","start":116.82294,"end":117.062935,"sentiment":"neutral","sentiment_score":0.2707153558731079}],"sentiment":"neutral","sentiment_score":0.2452247142791748,"channel":0,"num_words":2,"start":116.34294,"end":117.062935},{"sentences":[{"text":"Yeah.","start":117.04288,"end":117.54288,"sentiment":"neutral","sentiment_score":0.25901636481285095}],"sentiment":"neutral","sentiment_score":0.25901636481285095,"channel":1,"num_words":1,"start":117.04288,"end":117.54288},{"sentences":[{"text":"care.","start":117.062935,"end":117.46294,"sentiment":"neutral","sentiment_score":0.26687753200531006},{"text":"Bye bye.","start":117.46294,"end":118.12294,"sentiment":"neutral","sentiment_score":0.1692185252904892}],"sentiment":"neutral","sentiment_score":0.20177152752876282,"channel":0,"num_words":3,"start":117.062935,"end":118.12294}]},"summary":{"result":"success","short":"Abby from Techno One calls Ruben Sanderson inactive Medical to confirm if he is the right person to speak to regarding an IT review. She asks if Daniel from I think it's May or June is calling, but Ruben is unsure and apologizes for the confusion. Abby promises to let Daniel know and apologizes again for the misunderstanding before ending the call."},"intents":{"segments":[{"text":"It shows that you're coming up for an IT review towards the middle of this year, which is June this month. Sorry.","start_word":78,"end_word":99,"intents":[{"intent":"Schedule it review","confidence_score":0.009956446}]}]},"sentiments":{"segments":[{"text":"Hello. Ruben speaking. Hi. Good morning, sir. This is Abby calling from Techno One. But I wanted to make sure I'm calling the right person. Is this Ruben Sanderson Inactive Medical? Who's calling? This is Abby from Techno One, sir, in Springfield, Brisbane. Daniel asked me to reach out to you. Daniel from Techno One in Springfield, Brisbane to I just have to make sure because we've spoken with you in the past. I have a note here. It shows that you're coming up for an IT review towards the middle of this year, which is June this month. Sorry. Is that Where correct? were you calling where were you calling from? TechnoWancer in Springfield, Brisbane. Do you recall that you are An coming up for an IT review? an an IT review, IT. did you say? Yes. IT review. Like, IT support. Yeah. Yeah. I'm not sure I know Or oh, because I will let about him know. Are you the this. one also handling that Did you did you say matter? did you say did you say tech one? Techno Right. And and and, sorry, what do you do? wand, for an IT review. So Daniel Right. asked me to reach out to you so he could call you about it. And and sorry. I'll just have to look up. And what's what is what's Daniel Surnow? Daniel? Oh oh, Danielle. Yeah. D a n I e l. Okay. Sorry. I the call's a bit out of the blue.","start_word":0,"end_word":250,"sentiment":"neutral","sentiment_score":-0.02993895672261715},{"text":"I'm not I'm not really sure what this is about.","start_word":251,"end_word":260,"sentiment":"negative","sentiment_score":-0.3600772023200989},{"text":"I'm sorry. I I will just let him call you. No problem. I'll let him know Okay. so she Yeah. could share That's fine. the specifics. Alright. Yeah. Alright.","start_word":261,"end_word":289,"sentiment":"neutral","sentiment_score":0.0038670971989631657},{"text":"Thank you, sir.","start_word":290,"end_word":292,"sentiment":"positive","sentiment_score":0.4191645383834839},{"text":"Okay. Alright. Alright. Take Yeah. care. Bye bye.","start_word":293,"end_word":300,"sentiment":"neutral","sentiment_score":0.21336089074611664}],"average":{"sentiment":"neutral","sentiment_score":-0.021466932685127085}}}}