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F I hold on. Fisher. What's your last name? Okay. Hold on. No. I've already got it here. Peter. Right? Am I speaking with Peter? Thank you so much, Peter. And okay. Let me just go ahead and check this for a moment, Peter. Okay? So please stay on the line. Can you mhmm. Alright. Thank you so much. And when to since when did your experience with no Internet connection? Okay. Thank you so much. Let me go ahead and check on your account. So please stay on the line, and I'll get back to you. Okay? Thank you. Hello, Peter. Thank you so much for holding. Yes. I checked on our network provider, and there's no outages in your area. Can you confirm the device is powered on? What's the color and the status of the indicator light, please? And it's three solid green light. Correct? Three green lights and one flashing. Alright. And can you tell me what troubleshooting step have you done yet? K. Just give me one second. And how about the physical connection, the Ethernet cable, is it correct in the active port from the NTD port to the router? Okay. Mhmm. If I may ask if you have already unplugged and reconnected both end securely? Alright. Just give me one second. So if everything physical connection is good. You've already turned off the router and the NTD. I just wanna make sure that we've hold on. Okay. Hold on. Yes. We've already reviewed I've already reviewed on the network, and there's no current outage. Hold on. Hold on. Let me check. Yeah. I've refreshed your network connection on my end. Everything else alright? Thank you so much, Peter. Everything for you. Anything else I can help you with? Thank you so much. If you need further assistance regarding with Internet, please don't hesitate to call us, and we'll be more than happy to assist. Thank you. Have a good day. Goodbye. Hello, Peter. It seems like you forgot to disconnect. I'll go ahead and disconnect the Thank you. Goodbye. 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you for calling Airtel. My name is Mary. May I have your name, please? Oh, no. I'm so sorry to hear that.\n\nCould you provide me your name again, please, that is associated on the account? F I hold on. Fisher. What's your last name? Okay.\n\nHold on. No. I've already got it here. Peter. Right?\n\nAm I speaking with Peter? Thank you so much, Peter. And okay. Let me just go ahead and check this for a moment, Peter. Okay?\n\nSo please stay on the line. Can you mhmm. Alright. Thank you so much. And when to since when did your experience with no Internet connection?\n\nOkay. Thank you so much. Let me go ahead and check on your account. So please stay on the line, and I'll get back to you. Okay?\n\nThank you. Hello, Peter. Thank you so much for holding. Yes. I checked on our network provider, and there's no outages in your area.\n\nCan you confirm the device is powered on? What's the color and the status of the indicator light, please? And it's three solid green light. Correct? Three green lights and one flashing.\n\nAlright. And can you tell me what troubleshooting step have you done yet? K. Just give me one second. And how about the physical connection, the Ethernet cable, is it correct in the active port from the NTD port to the router?\n\nOkay. Mhmm. If I may ask if you have already unplugged and reconnected both end securely? Alright. Just give me one second.\n\nSo if everything physical connection is good. You've already turned off the router and the NTD. I just wanna make sure that we've hold on. Okay. Hold on.\n\nYes. We've already reviewed I've already reviewed on the network, and there's no current outage. Hold on. Hold on. Let me check.\n\nYeah. I've refreshed your network connection on my end. Everything else alright? Thank you so much, Peter. Everything for you.\n\nAnything else I can help you with? Thank you so much. If you need further assistance regarding with Internet, please don't hesitate to call us, and we'll be more than happy to assist. Thank you. Have a good day.\n\nGoodbye. Hello, Peter. It seems like you forgot to disconnect. I'll go ahead and disconnect the Thank you. Goodbye.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.0,"sentiment":"positive","sentiment_score":0.5033231019973755},{"text":"My name is Mary.","start":2.0,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4265100732445717},{"text":"May I have your name, please?","start":2.8799999,"end":4.1,"sentiment":"neutral","sentiment_score":0.24445313215255737},{"text":"Oh, no.","start":14.705,"end":15.265,"sentiment":"neutral","sentiment_score":-0.23644880950450897},{"text":"I'm so sorry to hear that.","start":15.265,"end":16.465,"sentiment":"negative","sentiment_score":-0.34046394129594165}],"sentiment":"neutral","sentiment_score":0.13798666648242786,"num_words":23,"start":0.71999997,"end":16.465},{"sentences":[{"text":"Could you provide me your name again, please, that is associated on the account?","start":16.465,"end":20.405,"sentiment":"neutral","sentiment_score":-0.050877755507826805},{"text":"F I hold 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here.","start":55.35,"end":56.97,"sentiment":"neutral","sentiment_score":-0.07505424469709396},{"text":"Peter.","start":58.15,"end":58.47,"sentiment":"neutral","sentiment_score":-0.0054634977132081985},{"text":"Right?","start":58.47,"end":58.71,"sentiment":"neutral","sentiment_score":-0.00990159809589386}],"sentiment":"neutral","sentiment_score":-0.053131556045264004,"num_words":10,"start":52.345,"end":58.71},{"sentences":[{"text":"Am I speaking with Peter?","start":58.71,"end":60.01,"sentiment":"neutral","sentiment_score":-0.00935181211680174},{"text":"Thank you so much, Peter.","start":61.75,"end":63.13,"sentiment":"positive","sentiment_score":0.40570950508117676},{"text":"And okay.","start":63.75,"end":69.454994,"sentiment":"neutral","sentiment_score":0.08420121483504771},{"text":"Let me just go ahead and check this for a moment, Peter.","start":69.454994,"end":73.774994,"sentiment":"neutral","sentiment_score":0.0007818525967498621},{"text":"Okay?","start":73.774994,"end":74.09499,"sentiment":"neutral","sentiment_score":-0.0018680281937122345}],"sentiment":"neutral","sentiment_score":0.08630820389837027,"num_words":25,"start":58.71,"end":74.09499},{"sentences":[{"text":"So please stay on the line.","start":74.09499,"end":74.975,"sentiment":"neutral","sentiment_score":-0.022290417924523354},{"text":"Can you mhmm.","start":74.975,"end":75.875,"sentiment":"neutral","sentiment_score":-0.024732133994499843},{"text":"Alright.","start":82.130005,"end":82.450005,"sentiment":"neutral","sentiment_score":0.12007629871368408},{"text":"Thank you so much.","start":82.450005,"end":83.170006,"sentiment":"neutral","sentiment_score":0.30164558440446854},{"text":"And when to since when did your experience with no Internet connection?","start":83.170006,"end":87.350006,"sentiment":"neutral","sentiment_score":-0.038000278640538454}],"sentiment":"neutral","sentiment_score":0.02548909165824835,"num_words":26,"start":74.09499,"end":87.350006},{"sentences":[{"text":"Okay.","start":89.57,"end":90.07,"sentiment":"neutral","sentiment_score":-0.020636070519685745},{"text":"Thank you so much.","start":92.905,"end":93.784996,"sentiment":"neutral","sentiment_score":0.27899615466594696},{"text":"Let me go ahead and check on your account.","start":93.784996,"end":95.545,"sentiment":"neutral","sentiment_score":0.09566428181197908},{"text":"So please stay on the line, and I'll get back to you.","start":95.545,"end":97.225,"sentiment":"neutral","sentiment_score":0.07956360653042793},{"text":"Okay?","start":97.225,"end":97.725,"sentiment":"neutral","sentiment_score":0.06056589633226395}],"sentiment":"neutral","sentiment_score":0.11006134293145603,"num_words":27,"start":89.57,"end":97.725},{"sentences":[{"text":"Thank you.","start":98.825,"end":99.645,"sentiment":"neutral","sentiment_score":0.173609159886837},{"text":"Hello, Peter.","start":217.745,"end":218.385,"sentiment":"neutral","sentiment_score":0.22992931306362152},{"text":"Thank you so much for holding.","start":218.385,"end":219.72,"sentiment":"positive","sentiment_score":0.6604023575782776},{"text":"Yes.","start":220.36,"end":220.86,"sentiment":"positive","sentiment_score":0.34569916129112244},{"text":"I checked on our network provider, and there's no outages in your area.","start":221.32,"end":226.86,"sentiment":"neutral","sentiment_score":0.15112142408123383}],"sentiment":"neutral","sentiment_score":0.29499036523823935,"num_words":24,"start":98.825,"end":226.86},{"sentences":[{"text":"Can you confirm the device is powered on?","start":227.48,"end":230.3,"sentiment":"neutral","sentiment_score":0.0837453193962574},{"text":"What's the color and the status of the indicator light, please?","start":230.52,"end":233.66,"sentiment":"neutral","sentiment_score":0.020975690843029457},{"text":"And it's three solid green light.","start":254.55,"end":256.87,"sentiment":"neutral","sentiment_score":-0.03313496522605419},{"text":"Correct?","start":256.87,"end":257.37,"sentiment":"neutral","sentiment_score":-0.006776113994419575},{"text":"Three green lights and one flashing.","start":264.255,"end":267.23502,"sentiment":"neutral","sentiment_score":-0.006839800315598647}],"sentiment":"neutral","sentiment_score":0.020439701474970207,"num_words":32,"start":227.48,"end":267.23502},{"sentences":[{"text":"Alright.","start":284.49,"end":284.97,"sentiment":"neutral","sentiment_score":0.033548273146152496},{"text":"And can you tell me what troubleshooting step have you done yet?","start":284.97,"end":288.75,"sentiment":"neutral","sentiment_score":-0.0016391295939683912},{"text":"K.","start":307.0,"end":307.32,"sentiment":"neutral","sentiment_score":0.016272002831101418},{"text":"Just give me one second.","start":307.32,"end":308.69998,"sentiment":"neutral","sentiment_score":0.015547976642847062},{"text":"And how about the physical connection, the Ethernet cable, is it correct in the active port from the NTD port to the router?","start":310.6,"end":318.78,"sentiment":"neutral","sentiment_score":0.020497138409510902}],"sentiment":"neutral","sentiment_score":0.013793447321014745,"num_words":42,"start":284.49,"end":318.78},{"sentences":[{"text":"Okay.","start":331.895,"end":332.375,"sentiment":"neutral","sentiment_score":-0.006854137405753136},{"text":"Mhmm.","start":332.375,"end":332.79,"sentiment":"neutral","sentiment_score":0.013239936903119087},{"text":"If I may ask if you have already unplugged and reconnected both end securely?","start":332.79,"end":336.65,"sentiment":"neutral","sentiment_score":0.01720779961241143},{"text":"Alright.","start":339.83002,"end":340.33002,"sentiment":"neutral","sentiment_score":0.13825401663780212},{"text":"Just give me one 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check.","start":400.47998,"end":401.69998,"sentiment":"neutral","sentiment_score":-0.007543547389407952}],"sentiment":"neutral","sentiment_score":0.008983138377185573,"num_words":22,"start":373.23,"end":401.69998},{"sentences":[{"text":"Yeah.","start":418.48,"end":418.72,"sentiment":"neutral","sentiment_score":0.0003841239959001541},{"text":"I've refreshed your network connection on my end.","start":418.72,"end":424.74002,"sentiment":"neutral","sentiment_score":0.000676261377520859},{"text":"Everything else alright?","start":424.88,"end":426.02002,"sentiment":"neutral","sentiment_score":0.025089526548981667},{"text":"Thank you so much, Peter.","start":432.875,"end":434.23502,"sentiment":"positive","sentiment_score":0.40789079666137695},{"text":"Everything for you.","start":434.23502,"end":435.43503,"sentiment":"positive","sentiment_score":0.4093070824940999}],"sentiment":"neutral","sentiment_score":0.16742190127260984,"num_words":20,"start":418.48,"end":435.43503},{"sentences":[{"text":"Anything else I can help you with?","start":435.43503,"end":437.05502,"sentiment":"neutral","sentiment_score":0.21371729033333914},{"text":"Thank you so much.","start":438.795,"end":439.595,"sentiment":"positive","sentiment_score":0.40408796817064285},{"text":"If you need further assistance regarding with Internet, please don't hesitate to call us, and we'll be more than happy to assist.","start":439.595,"end":444.815,"sentiment":"neutral","sentiment_score":0.1916269731115211},{"text":"Thank you.","start":446.33,"end":446.81,"sentiment":"positive","sentiment_score":0.36999261379241943},{"text":"Have a good 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bye.","start":464.09485,"end":464.75995,"sentiment":"neutral","sentiment_score":0.029046621173620224}],"sentiment":"neutral","sentiment_score":0.029046621173620224,"num_words":2,"start":464.09485,"end":464.75995}]}}]},{"alternatives":[{"transcript":"Yeah. Good morning. It's it's Peter Fisher. I've just could you bring up my account, please? Or I've just got no Internet. Yeah. It's Peter Fisher, f I s h e r. What's it? Fisher, f I f h e r. What's the address? Yeah. Correct. Yep. Yeah. We've got connection with no Internet on. I've I've already I've already power cycled the the modem and the and the box. Oh, it's just just since this morning, about half an hour ago. Yep. Yep. Hey. I got that email. Yeah. Hello, man. Today, I haven't reached in a small apartment. Yeah. I don't know how it can be small. I just say it's any small. I mean, I'm calling that. I mean, I didn't set the guy in here already now. He's set up the So you're not sending big files? I clicked on my the other ones, so I did smell it or something. Yeah. I'm sending that to an Internet. Yeah. Look. I've got three green lights on the box and the all the lights are fine on the modem. It's I've got I've got, you know, I've got connection. I've got Wi Fi connection, but it's just it's connected without Internet. It's all it's saying. And we've got no and there's no Internet on anything on any device. Yep. Oh, one yeah. One's flashing. The they're all there's three green lights. Yep. I just power cycled the modem and the and the NCD, the the white the the fiber box. Power I power so power cycled them both, and they've but, yeah, just come back the same. Yeah. Yeah. Yeah. Yeah. Yep. Yeah. It's just yeah. I've just I've just turned off my Wi Fi and turned it back on again, and it's okay. It connects up straight away, but it just says connected without Internet. Yep. Done with that. Yep. Yep. Yeah. I know. It does done the troubleshooting. It I mean, you you you should be able to see urine. There's no there's no DynaFlow. Okay. Look. I've got I've got Internet going now. I don't know what's if you whether you've done anything or Okay. Yeah. I've got I I tried both networks and they're both working now. 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Good morning. It's it's Peter Fisher. I've just could you bring up my account, please? Or I've just got no Internet.\n\nYeah. It's Peter Fisher, f I s h e r. What's it? Fisher, f I f h e r. What's the address?\n\nYeah. Correct. Yep. Yeah. We've got connection with no Internet on.\n\nI've I've already I've already power cycled the the modem and the and the box. Oh, it's just just since this morning, about half an hour ago. Yep. Yep. Hey.\n\nI got that email. Yeah. Hello, man. Today, I haven't reached in a small apartment. Yeah.\n\nI don't know how it can be small. I just say it's any small. I mean, I'm calling that. I mean, I didn't set the guy in here already now. He's set up the So you're not sending big files?\n\nI clicked on my the other ones, so I did smell it or something. Yeah. I'm sending that to an Internet. Yeah. Look.\n\nI've got three green lights on the box and the all the lights are fine on the modem. It's I've got I've got, you know, I've got connection. I've got Wi Fi connection, but it's just it's connected without Internet. It's all it's saying. And we've got no and there's no Internet on anything on any device.\n\nYep. Oh, one yeah. One's flashing. The they're all there's three green lights. Yep.\n\nI just power cycled the modem and the and the NCD, the the white the the fiber box. Power I power so power cycled them both, and they've but, yeah, just come back the same. Yeah. Yeah. Yeah.\n\nYeah. Yep. Yeah. It's just yeah. I've just I've just turned off my Wi Fi and turned it back on again, and it's okay.\n\nIt connects up straight away, but it just says connected without Internet. Yep. Done with that. Yep. Yep.\n\nYeah. I know. It does done the troubleshooting. It I mean, you you you should be able to see urine. There's no there's no DynaFlow.\n\nOkay. Look. I've got I've got Internet going now. I don't know what's if you whether you've done anything or Okay. Yeah.\n\nI've got I I tried both networks and they're both working now. So whatever you've done, you fixed it. No. That's fine. Thank you.\n\nOkay. Thank you. Yep. Bye. Let's check again.\n\nShould be back on now. Oh, yeah. Sorry. I gotta hang up. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.6,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.08943119645118713},{"text":"Good morning.","start":5.8399997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2231331467628479},{"text":"It's it's Peter Fisher.","start":6.3199997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05917041003704071},{"text":"I've just could you bring up my account, please?","start":8.72,"end":12.0,"sentiment":"neutral","sentiment_score":-0.05935013459788428},{"text":"Or I've just got no Internet.","start":12.0,"end":13.46,"sentiment":"neutral","sentiment_score":-0.31586124499638873}],"sentiment":"neutral","sentiment_score":-0.07531543414701115,"num_words":22,"start":5.6,"end":13.46},{"sentences":[{"text":"Yeah.","start":19.695,"end":20.195,"sentiment":"neutral","sentiment_score":-0.03374903276562691},{"text":"It's Peter Fisher, f I s h e 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My name is Mary. May I have your name, please?\n\nChannel 1: Yeah. Good morning. It's it's Peter Fisher. I've just could you bring up my account, please? Or I've just got no Internet.\n\nChannel 0: Oh, no. I'm so sorry to hear that. Could you provide me your name again, please, that is associated on\n\nChannel 1: Yeah.\n\nChannel 0: the account?\n\nChannel 1: It's Peter Fisher, f I s h e r.\n\nChannel 0: F I hold on. Fisher. What's your\n\nChannel 1: What's it?\n\nChannel 0: last\n\nChannel 1: Fisher, f I f h e r.\n\nChannel 0: name? Okay. Hold\n\nChannel 1: What's\n\nChannel 0: on.\n\nChannel 1: the address?\n\nChannel 0: No. I've already got it here. Peter. Right? Am I speaking with Peter?\n\nChannel 1: Yeah. Correct. Yep.\n\nChannel 0: Thank you so much, Peter. And\n\nChannel 1: Yeah. We've got connection with no Internet on.\n\nChannel 0: okay. Let me just go ahead and check this for a moment, Peter. Okay? So please stay on\n\nChannel 1: I've\n\nChannel 0: the line. Can\n\nChannel 1: I've\n\nChannel 0: you\n\nChannel 1: already\n\nChannel 0: mhmm.\n\nChannel 1: I've already power cycled the the modem and the and the box.\n\nChannel 0: Alright. Thank you so much. And when to since when did your experience with\n\nChannel 1: Oh, it's\n\nChannel 0: no\n\nChannel 1: just\n\nChannel 0: Internet\n\nChannel 1: just\n\nChannel 0: connection?\n\nChannel 1: since this morning, about half an\n\nChannel 0: Okay.\n\nChannel 1: hour ago.\n\nChannel 0: Thank you so much. Let me go ahead and\n\nChannel 1: Yep.\n\nChannel 0: check on your account. So please stay on the line, and I'll get back to you. Okay?\n\nChannel 1: Yep.\n\nChannel 0: Thank you.\n\nChannel 1: Hey. I got that email. Yeah. Hello, man. Today, I haven't reached in a small apartment.\n\nYeah. I don't know how it can be small. I just say it's any small. I mean, I'm calling that. I mean, I didn't set the guy in here already now.\n\nHe's set up the So you're not sending big files? I clicked on my the other ones, so I did smell it or something. Yeah. I'm sending that to an Internet.\n\nChannel 0: Hello, Peter. Thank you so much for holding. Yes. I checked on our network provider, and there's no outages in your area. Can you confirm the device is powered on?\n\nWhat's the color and the status of the indicator light,\n\nChannel 1: Yeah.\n\nChannel 0: please?\n\nChannel 1: Look. I've got three green lights on the box and the all the lights are fine on the modem. It's I've got I've got, you know, I've got connection. I've got Wi Fi connection, but it's just it's connected without Internet. It's all it's saying.\n\nAnd we've got no and there's no Internet on anything on any device.\n\nChannel 0: And it's three solid green light. Correct?\n\nChannel 1: Yep. Oh, one yeah. One's flashing. The they're all there's three green lights. Yep.\n\nChannel 0: Three green lights and one flashing. Alright. And can you tell me what troubleshooting step have you done yet?\n\nChannel 1: I just power cycled the modem and the and the NCD, the the white the the fiber box. Power I power so power cycled them both, and they've but, yeah, just come back the same.\n\nChannel 0: K. Just give me one second. And how about the physical connection, the Ethernet cable, is it correct in the active port from the NTD port to the router?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yep.\n\nYeah. It's just yeah. I've just I've just turned off my Wi Fi and turned it back on again, and it's okay. It connects up straight away, but it just says connected without Internet.\n\nChannel 0: Okay. Mhmm. If I may ask if you have already unplugged and reconnected both end securely?\n\nChannel 1: Yep. Done with that. Yep.\n\nChannel 0: Alright. Just give me one second. So if everything physical connection is good. You've already turned off the router and the NTD.\n\nChannel 1: Yep.\n\nChannel 0: I just wanna make sure that we've hold on.\n\nChannel 1: Yeah. I know. It does done the troubleshooting.\n\nChannel 0: Okay. Hold on.\n\nChannel 1: It I mean, you you you should be able to see urine. There's no there's no DynaFlow.\n\nChannel 0: Yes. We've already reviewed I've already reviewed on the network, and there's no current outage. Hold on. Hold on. Let me check.\n\nChannel 1: Okay. Look. I've got I've got Internet going now. I don't know what's if you whether you've done anything or\n\nChannel 0: Yeah. I've refreshed your network connection on my end. Everything else alright?\n\nChannel 1: Okay. Yeah. I've got I I tried both networks and they're both working now. So whatever you've done, you fixed it.\n\nChannel 0: Thank you so much, Peter. Everything for you. Anything else I can help you with?\n\nChannel 1: No. That's fine. Thank you.\n\nChannel 0: Thank you so much. If you need further assistance regarding with Internet, please don't hesitate to call us, and we'll be more than happy to assist.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Have a good day. Goodbye.\n\nChannel 1: Yep. Bye. Let's check again. Should be back on now.\n\nChannel 0: Hello, Peter. It seems like you forgot\n\nChannel 1: Oh,\n\nChannel 0: to\n\nChannel 1: yeah.\n\nChannel 0: disconnect.\n\nChannel 1: Sorry. I\n\nChannel 0: I'll\n\nChannel 1: gotta\n\nChannel 0: go ahead and\n\nChannel 1: hang up.\n\nChannel 0: disconnect the Thank you. Goodbye.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.0,"sentiment":"positive","sentiment_score":0.5033231019973755},{"text":"My name is Mary.","start":2.0,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4265100732445717},{"text":"May I have your name, please?","start":2.8799999,"end":4.1,"sentiment":"neutral","sentiment_score":0.24445313215255737}],"sentiment":"positive","sentiment_score":0.3792916397253672,"channel":0,"num_words":15,"start":0.71999997,"end":4.1},{"sentences":[{"text":"Yeah.","start":5.6,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.08943119645118713},{"text":"Good morning.","start":5.8399997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2231331467628479},{"text":"It's it's Peter Fisher.","start":6.3199997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05917041003704071},{"text":"I've just could you bring up my account, 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Peter.","start":61.75,"end":63.13,"sentiment":"positive","sentiment_score":0.40570950508117676},{"text":"And","start":63.75,"end":64.25,"sentiment":"neutral","sentiment_score":0.1944029331207275}],"sentiment":"positive","sentiment_score":0.37049174308776855,"channel":0,"num_words":6,"start":61.75,"end":64.25},{"sentences":[{"text":"Yeah.","start":64.67,"end":64.83,"sentiment":"neutral","sentiment_score":0.04519129544496536},{"text":"We've got connection with no Internet on.","start":64.83,"end":67.17,"sentiment":"neutral","sentiment_score":-0.18185012255396163}],"sentiment":"neutral","sentiment_score":-0.15346994530409575,"channel":1,"num_words":8,"start":64.67,"end":67.17},{"sentences":[{"text":"okay.","start":69.134995,"end":69.454994,"sentiment":"neutral","sentiment_score":-0.026000503450632095},{"text":"Let me just go ahead and check this for a moment, 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already power cycled the the modem and the and the box.","start":76.05499,"end":79.674995,"sentiment":"neutral","sentiment_score":-0.034144978349407516}],"sentiment":"neutral","sentiment_score":-0.034144978349407516,"channel":1,"num_words":12,"start":76.05499,"end":79.674995},{"sentences":[{"text":"Alright.","start":82.130005,"end":82.450005,"sentiment":"neutral","sentiment_score":0.12007629871368408},{"text":"Thank you so much.","start":82.450005,"end":83.170006,"sentiment":"neutral","sentiment_score":0.30164558440446854},{"text":"And when to since when did your experience with","start":83.170006,"end":86.21,"sentiment":"neutral","sentiment_score":-0.0191773290021552}],"sentiment":"neutral","sentiment_score":0.08243304823658296,"channel":0,"num_words":14,"start":82.130005,"end":86.21},{"sentences":[{"text":"Oh, 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this morning, about half an","start":87.69,"end":89.69,"sentiment":"neutral","sentiment_score":-0.0276552081728975}],"sentiment":"neutral","sentiment_score":-0.0276552081728975,"channel":1,"num_words":6,"start":87.69,"end":89.69},{"sentences":[{"text":"Okay.","start":89.57,"end":90.07,"sentiment":"neutral","sentiment_score":-0.020636070519685745}],"sentiment":"neutral","sentiment_score":-0.020636070519685745,"channel":0,"num_words":1,"start":89.57,"end":90.07},{"sentences":[{"text":"hour ago.","start":89.69,"end":90.43,"sentiment":"neutral","sentiment_score":-0.018304074183106422}],"sentiment":"neutral","sentiment_score":-0.018304074183106422,"channel":1,"num_words":2,"start":89.69,"end":90.43},{"sentences":[{"text":"Thank you so much.","start":92.905,"end":93.784996,"sentiment":"neutral","sentiment_score":0.27899615466594696},{"text":"Let me go ahead and","start":93.784996,"end":94.505,"sentiment":"neutral","sentiment_score":0.11150565296411515}],"sentiment":"neutral","sentiment_score":0.18594587594270706,"channel":0,"num_words":9,"start":92.905,"end":94.505},{"sentences":[{"text":"Yep.","start":94.425,"end":94.925,"sentiment":"neutral","sentiment_score":0.06589058041572571}],"sentiment":"neutral","sentiment_score":0.06589058041572571,"channel":1,"num_words":1,"start":94.425,"end":94.925},{"sentences":[{"text":"check on your account.","start":94.505,"end":95.545,"sentiment":"neutral","sentiment_score":0.075862567871809},{"text":"So please stay on the line, and I'll get back to 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calling that.","start":188.03,"end":189.61,"sentiment":"neutral","sentiment_score":-0.20847933143377304},{"text":"I mean, I didn't set the guy in here already now.","start":189.83,"end":191.75,"sentiment":"neutral","sentiment_score":-0.09042498266155069}],"sentiment":"neutral","sentiment_score":-0.21820783807385352,"channel":1,"num_words":31,"start":183.91,"end":191.75},{"sentences":[{"text":"He's set up the So you're not sending big files?","start":191.75,"end":195.69,"sentiment":"neutral","sentiment_score":-0.0982729778625071},{"text":"I clicked on my the other ones, so I did smell it or something.","start":197.285,"end":202.825,"sentiment":"neutral","sentiment_score":-0.13452209585479327},{"text":"Yeah.","start":202.885,"end":203.385,"sentiment":"neutral","sentiment_score":-0.010852541774511336},{"text":"I'm sending that to an 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it's three solid green light.","start":254.55,"end":256.87,"sentiment":"neutral","sentiment_score":-0.03313496522605419},{"text":"Correct?","start":256.87,"end":257.37,"sentiment":"neutral","sentiment_score":-0.006776113994419575}],"sentiment":"neutral","sentiment_score":-0.02936941505010639,"channel":0,"num_words":7,"start":254.55,"end":257.37},{"sentences":[{"text":"Yep.","start":257.57498,"end":258.07498,"sentiment":"neutral","sentiment_score":-0.0036667007952928543},{"text":"Oh, one yeah.","start":259.01498,"end":259.815,"sentiment":"neutral","sentiment_score":-0.013948027665416399},{"text":"One's flashing.","start":259.815,"end":260.715,"sentiment":"neutral","sentiment_score":-0.025582777336239815},{"text":"The they're all there's three green 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securely?","start":332.79,"end":336.65,"sentiment":"neutral","sentiment_score":0.01720779961241143}],"sentiment":"neutral","sentiment_score":0.015455937129445374,"channel":0,"num_words":16,"start":331.895,"end":336.65},{"sentences":[{"text":"Yep.","start":337.565,"end":337.725,"sentiment":"neutral","sentiment_score":0.04153744503855705},{"text":"Done with that.","start":337.725,"end":338.445,"sentiment":"neutral","sentiment_score":0.07318515578905742},{"text":"Yep.","start":338.445,"end":338.945,"sentiment":"neutral","sentiment_score":0.09089382737874983}],"sentiment":"neutral","sentiment_score":0.07039734795689583,"channel":1,"num_words":5,"start":337.565,"end":338.945},{"sentences":[{"text":"Alright.","start":339.83002,"end":340.33002,"sentiment":"neutral","sentiment_score":0.13825401663780212},{"text":"Just give me one second.","start":340.71002,"end":341.99002,"sentiment":"neutral","sentiment_score":0.09694537669420242},{"text":"So if everything physical connection is good.","start":341.99002,"end":348.255,"sentiment":"neutral","sentiment_score":0.2118252558367593},{"text":"You've already turned off the router and the NTD.","start":348.255,"end":351.155,"sentiment":"neutral","sentiment_score":0.06157461471027798}],"sentiment":"neutral","sentiment_score":0.12090587378902869,"channel":0,"num_words":22,"start":339.83002,"end":351.155},{"sentences":[{"text":"Yep.","start":351.725,"end":352.225,"sentiment":"neutral","sentiment_score":0.04232802242040634}],"sentiment":"neutral","sentiment_score":0.04232802242040634,"channel":1,"num_words":1,"start":351.725,"end":352.225},{"sentences":[{"text":"I just wanna make sure that we've hold on.","start":354.095,"end":356.51498,"sentiment":"neutral","sentiment_score":0.012655206749008762}],"sentiment":"neutral","sentiment_score":0.012655206749008762,"channel":0,"num_words":9,"start":354.095,"end":356.51498},{"sentences":[{"text":"Yeah.","start":356.68,"end":356.91998,"sentiment":"neutral","sentiment_score":0.031027449294924736},{"text":"I know.","start":356.91998,"end":357.16,"sentiment":"neutral","sentiment_score":0.02979539055377245},{"text":"It does done the troubleshooting.","start":357.16,"end":358.3,"sentiment":"neutral","sentiment_score":0.05515085533261299}],"sentiment":"neutral","sentiment_score":0.045796563383191824,"channel":1,"num_words":8,"start":356.68,"end":358.3},{"sentences":[{"text":"Okay.","start":360.51,"end":361.01,"sentiment":"neutral","sentiment_score":0.03365160524845123},{"text":"Hold 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on.","start":382.39502,"end":383.215,"sentiment":"neutral","sentiment_score":-0.010965308174490929},{"text":"Hold on.","start":400.0,"end":400.47998,"sentiment":"neutral","sentiment_score":-0.011391965206712484},{"text":"Let me check.","start":400.47998,"end":401.69998,"sentiment":"neutral","sentiment_score":-0.007543547389407952}],"sentiment":"neutral","sentiment_score":0.008983138377185573,"channel":0,"num_words":22,"start":373.23,"end":401.69998},{"sentences":[{"text":"Okay.","start":413.03,"end":413.43,"sentiment":"neutral","sentiment_score":0.0035911304876208305},{"text":"Look.","start":413.43,"end":413.59,"sentiment":"neutral","sentiment_score":0.0038659069687128063},{"text":"I've got I've got Internet going now.","start":413.59,"end":415.35,"sentiment":"neutral","sentiment_score":-0.03781395937715258},{"text":"I don't know what's if you whether you've done anything or","start":415.35,"end":417.75,"sentiment":"neutral","sentiment_score":-0.0450670448216525}],"sentiment":"neutral","sentiment_score":-0.037648908561095595,"channel":1,"num_words":20,"start":413.03,"end":417.75},{"sentences":[{"text":"Yeah.","start":418.48,"end":418.72,"sentiment":"neutral","sentiment_score":0.0003841239959001541},{"text":"I've refreshed your network connection on my end.","start":418.72,"end":424.74002,"sentiment":"neutral","sentiment_score":0.000676261377520859},{"text":"Everything else alright?","start":424.88,"end":426.02002,"sentiment":"neutral","sentiment_score":0.025089526548981667}],"sentiment":"neutral","sentiment_score":0.006755232888584335,"channel":0,"num_words":12,"start":418.48,"end":426.02002},{"sentences":[{"text":"Okay.","start":425.925,"end":426.16498,"sentiment":"neutral","sentiment_score":0.022007115185260773},{"text":"Yeah.","start":426.16498,"end":426.565,"sentiment":"neutral","sentiment_score":0.024126263335347176},{"text":"I've got I I tried both networks and they're both working now.","start":426.565,"end":429.76498,"sentiment":"neutral","sentiment_score":-0.010552006385599574},{"text":"So whatever you've done, you fixed it.","start":429.76498,"end":432.10498,"sentiment":"neutral","sentiment_score":0.024221901914903095}],"sentiment":"neutral","sentiment_score":0.00424107691893975,"channel":1,"num_words":21,"start":425.925,"end":432.10498},{"sentences":[{"text":"Thank you so much, Peter.","start":432.875,"end":434.23502,"sentiment":"positive","sentiment_score":0.40789079666137695},{"text":"Everything for you.","start":434.23502,"end":435.43503,"sentiment":"positive","sentiment_score":0.4093070824940999},{"text":"Anything else I can help you with?","start":435.43503,"end":437.05502,"sentiment":"neutral","sentiment_score":0.21371729033333914}],"sentiment":"neutral","sentiment_score":0.31755975087483723,"channel":0,"num_words":15,"start":432.875,"end":437.05502},{"sentences":[{"text":"No.","start":437.02,"end":437.25998,"sentiment":"neutral","sentiment_score":0.023739315569400787},{"text":"That's fine.","start":437.25998,"end":437.82,"sentiment":"neutral","sentiment_score":0.09029754996299744},{"text":"Thank you.","start":437.82,"end":438.56,"sentiment":"neutral","sentiment_score":0.24863092601299286}],"sentiment":"neutral","sentiment_score":0.14031925350427626,"channel":1,"num_words":5,"start":437.02,"end":438.56},{"sentences":[{"text":"Thank you so much.","start":438.795,"end":439.595,"sentiment":"positive","sentiment_score":0.40408796817064285},{"text":"If you need further assistance regarding with Internet, please don't hesitate to call us, and we'll be more than happy to assist.","start":439.595,"end":444.815,"sentiment":"neutral","sentiment_score":0.1916269731115211}],"sentiment":"neutral","sentiment_score":0.2243132800436937,"channel":0,"num_words":26,"start":438.795,"end":444.815},{"sentences":[{"text":"Okay.","start":445.02,"end":445.41998,"sentiment":"neutral","sentiment_score":0.1818161308765411},{"text":"Thank you.","start":445.41998,"end":446.16,"sentiment":"neutral","sentiment_score":0.29941487312316895}],"sentiment":"neutral","sentiment_score":0.26021529237429303,"channel":1,"num_words":3,"start":445.02,"end":446.16},{"sentences":[{"text":"Thank you.","start":446.33,"end":446.81,"sentiment":"positive","sentiment_score":0.36999261379241943},{"text":"Have a good day.","start":446.81,"end":447.53,"sentiment":"positive","sentiment_score":0.39989930391311646},{"text":"Goodbye.","start":447.53,"end":448.03,"sentiment":"neutral","sentiment_score":0.11791126430034636}],"sentiment":"positive","sentiment_score":0.3510705296482359,"channel":0,"num_words":7,"start":446.33,"end":448.03},{"sentences":[{"text":"Yep.","start":447.82,"end":448.3,"sentiment":"neutral","sentiment_score":0.06780707091093063},{"text":"Bye.","start":448.3,"end":448.8,"sentiment":"neutral","sentiment_score":0.057388078421354294},{"text":"Let's check again.","start":450.3,"end":451.52,"sentiment":"neutral","sentiment_score":0.06789457177122434},{"text":"Should be back on now.","start":453.845,"end":455.145,"sentiment":"neutral","sentiment_score":0.0872101604938507}],"sentiment":"neutral","sentiment_score":0.07649296671152114,"channel":1,"num_words":10,"start":447.82,"end":455.145},{"sentences":[{"text":"Hello, Peter.","start":457.37,"end":458.00998,"sentiment":"neutral","sentiment_score":0.013786926865577698},{"text":"It seems like you forgot","start":458.00998,"end":459.21,"sentiment":"neutral","sentiment_score":-0.05155089870095253}],"sentiment":"neutral","sentiment_score":-0.03288294853908675,"channel":0,"num_words":7,"start":457.37,"end":459.21},{"sentences":[{"text":"Oh,","start":459.045,"end":459.285,"sentiment":"neutral","sentiment_score":-0.07041071355342865}],"sentiment":"neutral","sentiment_score":-0.07041071355342865,"channel":1,"num_words":1,"start":459.045,"end":459.285},{"sentences":[{"text":"to","start":459.21,"end":459.37,"sentiment":"neutral","sentiment_score":-0.07527488470077515}],"sentiment":"neutral","sentiment_score":-0.07527488470077515,"channel":0,"num_words":1,"start":459.21,"end":459.37},{"sentences":[{"text":"yeah.","start":459.285,"end":459.525,"sentiment":"neutral","sentiment_score":-0.07271566241979599}],"sentiment":"neutral","sentiment_score":-0.07271566241979599,"channel":1,"num_words":1,"start":459.285,"end":459.525},{"sentences":[{"text":"disconnect.","start":459.37,"end":459.84998,"sentiment":"neutral","sentiment_score":-0.07862859964370728}],"sentiment":"neutral","sentiment_score":-0.07862859964370728,"channel":0,"num_words":1,"start":459.37,"end":459.84998},{"sentences":[{"text":"Sorry.","start":459.525,"end":459.845,"sentiment":"neutral","sentiment_score":-0.07804466784000397},{"text":"I","start":459.845,"end":459.925,"sentiment":"neutral","sentiment_score":-0.07164683938026428}],"sentiment":"neutral","sentiment_score":-0.07484575361013412,"channel":1,"num_words":2,"start":459.525,"end":459.925},{"sentences":[{"text":"I'll","start":459.84998,"end":459.93,"sentiment":"neutral","sentiment_score":-0.04842732846736908}],"sentiment":"neutral","sentiment_score":-0.04842732846736908,"channel":0,"num_words":1,"start":459.84998,"end":459.93},{"sentences":[{"text":"gotta","start":459.925,"end":460.245,"sentiment":"neutral","sentiment_score":-0.05658955872058869}],"sentiment":"neutral","sentiment_score":-0.05658955872058869,"channel":1,"num_words":1,"start":459.925,"end":460.245},{"sentences":[{"text":"go ahead and","start":459.93,"end":460.40997,"sentiment":"neutral","sentiment_score":-0.039024880776802696}],"sentiment":"neutral","sentiment_score":-0.039024880776802696,"channel":0,"num_words":3,"start":459.93,"end":460.40997},{"sentences":[{"text":"hang up.","start":460.245,"end":460.905,"sentiment":"neutral","sentiment_score":-0.04917244054377079}],"sentiment":"neutral","sentiment_score":-0.04917244054377079,"channel":1,"num_words":2,"start":460.245,"end":460.905},{"sentences":[{"text":"disconnect the Thank you.","start":460.40997,"end":461.85486,"sentiment":"neutral","sentiment_score":0.022657536901533604},{"text":"Goodbye.","start":461.85486,"end":462.35486,"sentiment":"neutral","sentiment_score":0.05320407822728157}],"sentiment":"neutral","sentiment_score":0.028766845166683198,"channel":0,"num_words":5,"start":460.40997,"end":462.35486},{"sentences":[{"text":"Bye.","start":462.965,"end":463.465,"sentiment":"neutral","sentiment_score":0.14348705112934113}],"sentiment":"neutral","sentiment_score":0.14348705112934113,"channel":1,"num_words":1,"start":462.965,"end":463.465},{"sentences":[{"text":"Bye bye.","start":464.09485,"end":464.75995,"sentiment":"neutral","sentiment_score":0.029046621173620224}],"sentiment":"neutral","sentiment_score":0.029046621173620224,"channel":0,"num_words":2,"start":464.09485,"end":464.75995}]},"summary":{"result":"success","short":"The customer, Peter Fisher, called Airtel to report no internet connection despite power cycling the modem and box. The representative, Mary, checked the account and found no outages in the area. The representative also asked about troubleshooting steps and confirmed the device is powered on. The call ended with the representative offering further assistance and the customer thanking them."},"intents":{"segments":[{"text":"It's it's Peter Fisher. I've just could you bring up my account, please? Or I've just got no Internet. Oh, no.","start_word":18,"end_word":38,"intents":[{"intent":"Check account","confidence_score":0.06859575}]},{"text":"I've already power cycled the the modem and the and the box. Alright.","start_word":149,"end_word":161,"intents":[{"intent":"Power cycle modem","confidence_score":0.39077786}]},{"text":"Let me go ahead and Yep. check on your account. So please stay on the line, and I'll get back to you. Okay?","start_word":195,"end_word":217,"intents":[{"intent":"Reconnect to phone","confidence_score":0.00041882537}]},{"text":"Today, I haven't reached in a small apartment. Yeah.","start_word":229,"end_word":237,"intents":[{"intent":"Reach apartment","confidence_score":0.5421979}]},{"text":"I've got three green lights on the box and the all the lights are fine on the modem. It's I've got I've got, you know, I've got connection. I've got Wi Fi connection, but it's just it's connected without Internet.","start_word":342,"end_word":381,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.30190447}]},{"text":"You've already turned off the router and the NTD. Yep.","start_word":576,"end_word":585,"intents":[{"intent":"Troubleshoot router and ntd","confidence_score":0.06369025},{"intent":"Disconnect router","confidence_score":0.39784068}]},{"text":"I've refreshed your network connection on my end. Everything else alright? Okay.","start_word":666,"end_word":677,"intents":[{"intent":"Refresh network connection","confidence_score":0.27875715}]},{"text":"If you need further assistance regarding with Internet, please don't hesitate to call us, and we'll be more than happy to assist. Okay.","start_word":722,"end_word":744,"intents":[{"intent":"Provide assistance for internet","confidence_score":0.0017125307}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4779382646083832},{"text":"May I have your name, please? Yeah. Good morning. It's it's Peter Fisher. I've just could you bring up my account, please? Or I've just got no Internet. Oh, no. I'm so sorry to hear that. Could you provide me your name again, please, that is associated on Yeah. the account? It's Peter Fisher, f I s h e r. F I hold on. Fisher. What's your What's it? last Fisher, f I f h e r. name? Okay. Hold What's on. the address? No. I've already got it here. Peter. Right? Am I speaking with Peter? Yeah. Correct. Yep.","start_word":9,"end_word":108,"sentiment":"neutral","sentiment_score":-0.038081079721450806},{"text":"Thank you so much, Peter.","start_word":109,"end_word":113,"sentiment":"positive","sentiment_score":0.4060183763504028},{"text":"And Yeah. We've got connection with no Internet on. okay. Let me just go ahead and check this for a moment, Peter. Okay? So please stay on I've the line. Can I've you already mhmm. I've already power cycled the the modem and the and the box. Alright. Thank you so much. And when to since when did your experience with Oh, it's no just Internet just connection? since this morning, about half an Okay. hour ago. Thank you so much. Let me go ahead and Yep. check on your account. So please stay on the line, and I'll get back to you. Okay? Yep. Thank you. Hey. I got that email. Yeah. Hello, man. Today, I haven't reached in a small apartment. Yeah. I don't know how it can be small. I just say it's any small. I mean, I'm calling that. I mean, I didn't set the guy in here already now. He's set up the So you're not sending big files? I clicked on my the other ones, so I did smell it or something. Yeah. I'm sending that to an Internet. Hello, Peter.","start_word":114,"end_word":300,"sentiment":"neutral","sentiment_score":-0.04954736657878932},{"text":"Thank you so much for holding. Yes.","start_word":301,"end_word":307,"sentiment":"positive","sentiment_score":0.5959728956222534},{"text":"I checked on our network provider, and there's no outages in your area. Can you confirm the device is powered on? What's the color and the status of the indicator light, Yeah. please? Look. I've got three green lights on the box and the all the lights are fine on the modem. It's I've got I've got, you know, I've got connection. I've got Wi Fi connection, but it's just it's connected without Internet. It's all it's saying. And we've got no and there's no Internet on anything on any device. And it's three solid green light. Correct? Yep. Oh, one yeah. One's flashing. The they're all there's three green lights. Yep. Three green lights and one flashing. Alright. And can you tell me what troubleshooting step have you done yet? I just power cycled the modem and the and the NCD, the the white the the fiber box. Power I power so power cycled them both, and they've but, yeah, just come back the same. K. Just give me one second. And how about the physical connection, the Ethernet cable, is it correct in the active port from the NTD port to the router? Yeah. Yeah. Yeah. Yeah. Yep. Yeah. It's just yeah. I've just I've just turned off my Wi Fi and turned it back on again, and it's okay. It connects up straight away, but it just says connected without Internet. Okay. Mhmm. If I may ask if you have already unplugged and reconnected both end securely? Yep. Done with that. Yep. Alright. Just give me one second. So if everything physical connection is good. You've already turned off the router and the NTD. Yep. I just wanna make sure that we've hold on. Yeah. I know. It does done the troubleshooting. Okay. Hold on. It I mean, you you you should be able to see urine. There's no there's no DynaFlow. Yes. We've already reviewed I've already reviewed on the network, and there's no current outage. Hold on. Hold on. Let me check. Okay. Look. I've got I've got Internet going now. I don't know what's if you whether you've done anything or Yeah. I've refreshed your network connection on my end. Everything else alright? Okay. Yeah. I've got I I tried both networks and they're both working now. So whatever you've done, you fixed it.","start_word":308,"end_word":697,"sentiment":"neutral","sentiment_score":0.0026447248573486623},{"text":"Thank you so much, Peter. Everything for you.","start_word":698,"end_word":705,"sentiment":"positive","sentiment_score":0.4080154001712799},{"text":"Anything else I can help you with? No. That's fine. Thank you.","start_word":706,"end_word":717,"sentiment":"neutral","sentiment_score":0.16369207203388214},{"text":"Thank you so much.","start_word":718,"end_word":721,"sentiment":"positive","sentiment_score":0.40079498291015625},{"text":"If you need further assistance regarding with Internet, please don't hesitate to call us, and we'll be more than happy to assist. Okay. Thank you.","start_word":722,"end_word":746,"sentiment":"neutral","sentiment_score":0.1996408849954605},{"text":"Thank you. Have a good day.","start_word":747,"end_word":752,"sentiment":"positive","sentiment_score":0.39124780893325806},{"text":"Goodbye. Yep. Bye. Let's check again. Should be back on now. Hello, Peter. It seems like you forgot Oh, to yeah. disconnect. Sorry. I I'll gotta go ahead and hang up. disconnect the Thank you. Goodbye. Bye. Bye bye.","start_word":753,"end_word":791,"sentiment":"neutral","sentiment_score":0.02172382462483186}],"average":{"sentiment":"neutral","sentiment_score":0.014601195402659816}}}}