{"metadata":{"transaction_key":"deprecated","request_id":"019fb12a-6fe4-7dd2-9921-57a749353eba","sha256":"91cb20b0a6df3ea10669280c1ef5b07e30301c2f3d070fb62ffe370ada2f21c5","created":"2026-07-30T03:56:17.660Z","duration":18.791937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can.","confidence":0.9951172,"words":[{"word":"hi","start":0.08,"end":0.39999998,"confidence":0.9501953,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.24193236231803897},{"word":"i","start":0.39999998,"end":0.48,"confidence":0.96240234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5209617018699646},{"word":"can't","start":0.48,"end":0.79999995,"confidence":0.99072266,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.606941819190979},{"word":"get","start":0.79999995,"end":0.96,"confidence":0.9941406,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.6349161267280579},{"word":"to","start":0.96,"end":1.04,"confidence":0.9921875,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6161013245582581},{"word":"the","start":1.04,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6243330240249634},{"word":"phone","start":1.1999999,"end":1.4399999,"confidence":0.99316406,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6707172393798828},{"word":"right","start":1.4399999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6359719634056091},{"word":"now","start":1.5999999,"end":1.76,"confidence":0.84350586,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.4802500605583191},{"word":"but","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.39142924547195435},{"word":"leave","start":2.0,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2954972982406616},{"word":"a","start":2.1599998,"end":2.24,"confidence":0.9892578,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.365657240152359},{"word":"message","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.3098808825016022},{"word":"and","start":2.56,"end":2.6399999,"confidence":0.47973633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05630175769329071},{"word":"i'll","start":2.6399999,"end":2.72,"confidence":0.99365234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07355675101280212},{"word":"get","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.20087748765945437},{"word":"back","start":2.8799999,"end":3.04,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.18673686683177948},{"word":"to","start":3.04,"end":3.12,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13463738560676575},{"word":"you","start":3.12,"end":3.1999998,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16367894411087036},{"word":"as","start":3.1999998,"end":3.28,"confidence":0.96972656,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1312914937734604},{"word":"soon","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1654154509305954},{"word":"as","start":3.52,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1609446257352829},{"word":"i","start":3.6799998,"end":3.76,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02204325795173645},{"word":"can","start":3.76,"end":4.26,"confidence":0.9970703,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.15068161487579346}],"paragraphs":{"transcript":"\nHi. I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":-0.24193236231803897},{"text":"I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can.","start":0.39999998,"end":4.26,"sentiment":"neutral","sentiment_score":-0.33038363314193225}],"sentiment":"neutral","sentiment_score":-0.32669816352427006,"num_words":24,"start":0.08,"end":4.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.39999998,"sentiment":"neutral","sentiment_score":-0.24193236231803897},{"text":"I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can.","start":0.39999998,"end":4.26,"sentiment":"neutral","sentiment_score":-0.33038363314193225}],"sentiment":"neutral","sentiment_score":-0.32669816352427006,"channel":1,"num_words":24,"start":0.08,"end":4.26}]},"summary":{"result":"success","short":"Hi. I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can.","start_word":1,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.6958634}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.24193236231803897},{"text":"I can't get to the phone right now, but leave a message and I'll get back to you as soon as I can.","start_word":1,"end_word":23,"sentiment":"negative","sentiment_score":-0.3366425633430481}],"average":{"sentiment":"neutral","sentiment_score":-0.3307231664657593}}}}