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So upon coordinating the the issue to the back end team, we apologize as there is a Gail IP location issue we are currently attending to. We hope to have it resolved as as soon as possible. So our team is working engineering team, and we have a possible estimated time of resolution between this Monday to Wednesday. So we are very sorry for the inconvenience and frustration this has caused you, and we truly appreciate your patience while we work on resolving the issue. Yeah. But I'll update you if ever there is a changes with the schedule because we're hoping this to be resolved today. But if not possible, yeah, please wait until Wednesday then. Mhmm. Yeah. So I think the issue was caused by a GEO IP database mismatch. This is where the public IP address were temporarily mapped to an incorrect location in external location databases. Yes. Because so this can sometimes happen when IP ranges are recently updated or reassigned, and streaming platforms may take some time to refresh their records. Yeah. Yeah. And we'll update you ASAP once there's the changes with the schedule or it has been resolved. K. Thank you. Bye for now, 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Good afternoon. This is Lorraine from OrthoTech support. How can I assist you today, sir? Mhmm.\n\nOkay. I see. Am I speaking with Samick? Yes. So upon coordinating the the issue to the back end team, we apologize as there is a Gail IP location issue we are currently attending to.\n\nWe hope to have it resolved as as soon as possible. So our team is working engineering team, and we have a possible estimated time of resolution between this Monday to Wednesday. So we are very sorry for the inconvenience and frustration this has caused you, and we truly appreciate your patience while we work on resolving the issue. Yeah. But I'll update you if ever there is a changes with the schedule because we're hoping this to be resolved today.\n\nBut if not possible, yeah, please wait until Wednesday then. Mhmm. Yeah. So I think the issue was caused by a GEO IP database mismatch. This is where the public IP address were temporarily mapped to an incorrect location in external location databases.\n\nYes. Because so this can sometimes happen when IP ranges are recently updated or reassigned, and streaming platforms may take some time to refresh their records. Yeah. Yeah. And we'll update you ASAP once there's the changes with the schedule or it has been resolved.\n\nK. Thank you. Bye for now, Tamek.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.09047083556652068},{"text":"Good afternoon.","start":2.32,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.2536580264568329},{"text":"This is Lorraine from OrthoTech support.","start":3.1999998,"end":5.7,"sentiment":"neutral","sentiment_score":0.21919866651296616},{"text":"How can I assist you today, sir?","start":6.3199997,"end":8.1,"sentiment":"neutral","sentiment_score":0.11801316482680184},{"text":"Mhmm.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.011808433569967748}],"sentiment":"neutral","sentiment_score":0.1604272122220958,"num_words":17,"start":1.92,"end":10.42},{"sentences":[{"text":"Okay.","start":19.715,"end":20.035,"sentiment":"neutral","sentiment_score":-0.0032139727845788},{"text":"I see.","start":20.035,"end":20.775,"sentiment":"neutral","sentiment_score":-0.0009509834926575422},{"text":"Am I speaking with Samick?","start":21.555,"end":23.095,"sentiment":"neutral","sentiment_score":0.0026592321693897246},{"text":"Yes.","start":25.154999,"end":25.654999,"sentiment":"neutral","sentiment_score":0.03486799821257591},{"text":"So upon coordinating the the issue to the back end team, we apologize as there is a Gail IP location issue we are currently attending to.","start":27.555,"end":38.35,"sentiment":"neutral","sentiment_score":-0.07947804721502158}],"sentiment":"neutral","sentiment_score":-0.05781088595145515,"num_words":35,"start":19.715,"end":38.35},{"sentences":[{"text":"We hope to have it resolved as as soon as possible.","start":39.13,"end":41.87,"sentiment":"neutral","sentiment_score":0.05925683643330227},{"text":"So our team is working engineering team, and we have a possible estimated time of resolution between this Monday to Wednesday.","start":42.489998,"end":51.045,"sentiment":"neutral","sentiment_score":-0.006557933897489593},{"text":"So we are very sorry for the inconvenience and frustration this has caused you, and we truly appreciate your patience while we work on resolving the issue.","start":51.664997,"end":60.31,"sentiment":"neutral","sentiment_score":-0.19670348228127868},{"text":"Yeah.","start":65.41,"end":65.91,"sentiment":"neutral","sentiment_score":-0.043090902268886566},{"text":"But I'll update you if ever there is a changes with the schedule because we're hoping this to be resolved today.","start":67.33,"end":76.065,"sentiment":"neutral","sentiment_score":-0.03296292147466114}],"sentiment":"neutral","sentiment_score":-0.06829873686311422,"num_words":81,"start":39.13,"end":76.065},{"sentences":[{"text":"But if not possible, yeah, please wait until Wednesday then.","start":76.685,"end":82.225,"sentiment":"neutral","sentiment_score":-0.10336719825863838},{"text":"Mhmm.","start":86.125,"end":86.625,"sentiment":"neutral","sentiment_score":-0.01893356814980507},{"text":"Yeah.","start":87.63,"end":87.95,"sentiment":"neutral","sentiment_score":-0.009412559680640696},{"text":"So I think the issue was caused by a GEO IP database mismatch.","start":87.95,"end":93.409996,"sentiment":"neutral","sentiment_score":-0.14627020290264717},{"text":"This is where the public IP address were temporarily mapped to an incorrect location in external location databases.","start":94.59,"end":101.25,"sentiment":"neutral","sentiment_score":-0.1313544342087375}],"sentiment":"neutral","sentiment_score":-0.1239048968350818,"num_words":43,"start":76.685,"end":101.25},{"sentences":[{"text":"Yes.","start":104.175,"end":104.675,"sentiment":"neutral","sentiment_score":-0.03809919208288193},{"text":"Because so this can sometimes happen when IP ranges are recently updated or reassigned, and streaming platforms may take some time to refresh their records.","start":105.375,"end":116.675,"sentiment":"neutral","sentiment_score":-0.09016828149557114},{"text":"Yeah.","start":122.229996,"end":122.729996,"sentiment":"neutral","sentiment_score":0.11860106885433196},{"text":"Yeah.","start":122.869995,"end":123.19,"sentiment":"neutral","sentiment_score":0.11858296394348145},{"text":"And we'll update you ASAP once there's the changes with the schedule or it has been resolved.","start":123.19,"end":129.93,"sentiment":"neutral","sentiment_score":0.12768401117885814}],"sentiment":"neutral","sentiment_score":0.0025667998525831437,"num_words":45,"start":104.175,"end":129.93},{"sentences":[{"text":"K.","start":132.23,"end":132.69287,"sentiment":"neutral","sentiment_score":0.1787792444229126},{"text":"Thank you.","start":132.77287,"end":133.33287,"sentiment":"neutral","sentiment_score":0.30349181592464447},{"text":"Bye for now, Tamek.","start":133.33287,"end":134.71288,"sentiment":"neutral","sentiment_score":0.17520176991820335}],"sentiment":"neutral","sentiment_score":0.21236713656357356,"num_words":7,"start":132.23,"end":134.71288}]}}]},{"alternatives":[{"transcript":"Hi. It's me. Let me check again. Yeah. Like, we tried to turn off our router and waited for twenty minutes and turned it on. It's still going similar. Yep. Also, like, we have to wait till Wednesday then. K. Alright. Didn't there. Yes. I do. Mhmm. Okay. Okay. Alright. No problem then. Thank you. Okay. Good. 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Good afternoon. This is Lorraine from OrthoTech support. How\n\nChannel 1: Hi.\n\nChannel 0: can I\n\nChannel 1: It's\n\nChannel 0: assist you\n\nChannel 1: me.\n\nChannel 0: today,\n\nChannel 1: Let\n\nChannel 0: sir?\n\nChannel 1: me check\n\nChannel 0: Mhmm.\n\nChannel 1: again. Yeah. Like, we tried to turn off our router and waited for twenty minutes and turned it on. It's still going similar.\n\nChannel 0: Okay. I see. Am I speaking with Samick?\n\nChannel 1: Yep.\n\nChannel 0: Yes. So upon coordinating the the issue to the back end team, we apologize as there is a Gail IP location issue we are currently attending to. We hope to have it resolved as as soon as possible. So our team is working engineering team, and we have a possible estimated time of resolution between this Monday to Wednesday. 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databases.","start":94.59,"end":101.25,"sentiment":"neutral","sentiment_score":-0.1313544342087375}],"sentiment":"neutral","sentiment_score":-0.1313544342087375,"channel":0,"num_words":18,"start":94.59,"end":101.25},{"sentences":[{"text":"Okay.","start":103.945,"end":104.445,"sentiment":"neutral","sentiment_score":-0.04992114007472992}],"sentiment":"neutral","sentiment_score":-0.04992114007472992,"channel":1,"num_words":1,"start":103.945,"end":104.445},{"sentences":[{"text":"Yes.","start":104.175,"end":104.675,"sentiment":"neutral","sentiment_score":-0.03809919208288193},{"text":"Because so this can sometimes happen when IP ranges are recently updated or reassigned, and streaming platforms may take some time to refresh their records.","start":105.375,"end":116.675,"sentiment":"neutral","sentiment_score":-0.09016828149557114}],"sentiment":"neutral","sentiment_score":-0.08816562421046771,"channel":0,"num_words":26,"start":104.175,"end":116.675},{"sentences":[{"text":"Okay.","start":118.76,"end":119.26,"sentiment":"neutral","sentiment_score":0.010234631597995758},{"text":"Alright.","start":119.479996,"end":119.96,"sentiment":"neutral","sentiment_score":0.056944847106933594},{"text":"No problem then.","start":119.96,"end":121.02,"sentiment":"neutral","sentiment_score":0.1457922582825025},{"text":"Thank you.","start":121.08,"end":121.82,"sentiment":"neutral","sentiment_score":0.2843977063894272}],"sentiment":"neutral","sentiment_score":0.1533359523330416,"channel":1,"num_words":7,"start":118.76,"end":121.82},{"sentences":[{"text":"Yeah.","start":122.229996,"end":122.729996,"sentiment":"neutral","sentiment_score":0.11860106885433196},{"text":"Yeah.","start":122.869995,"end":123.19,"sentiment":"neutral","sentiment_score":0.11858296394348145},{"text":"And we'll update you ASAP once there's the changes with the schedule or it has been resolved.","start":123.19,"end":129.93,"sentiment":"neutral","sentiment_score":0.12768401117885814}],"sentiment":"neutral","sentiment_score":0.126726959096758,"channel":0,"num_words":19,"start":122.229996,"end":129.93},{"sentences":[{"text":"Okay.","start":130.75287,"end":131.07288,"sentiment":"neutral","sentiment_score":0.19177815318107605},{"text":"Good.","start":131.07288,"end":131.31288,"sentiment":"neutral","sentiment_score":0.3061668574810028},{"text":"Thank you.","start":131.31288,"end":132.05287,"sentiment":"neutral","sentiment_score":0.3312641978263855}],"sentiment":"neutral","sentiment_score":0.29011835157871246,"channel":1,"num_words":4,"start":130.75287,"end":132.05287},{"sentences":[{"text":"K.","start":132.23,"end":132.69287,"sentiment":"neutral","sentiment_score":0.1787792444229126},{"text":"Thank you.","start":132.77287,"end":133.33287,"sentiment":"neutral","sentiment_score":0.30349181592464447},{"text":"Bye for now, Tamek.","start":133.33287,"end":134.71288,"sentiment":"neutral","sentiment_score":0.17520176991820335}],"sentiment":"neutral","sentiment_score":0.21236713656357356,"channel":0,"num_words":7,"start":132.23,"end":134.71288}]},"summary":{"result":"success","short":"Lourence from OrthoTech support contacts Samick to inform him that there is a Gail IP database mismatch issue affecting the public IP address. Lorraine apologizes for the inconvenience and assures Samick that they are working on resolving the issue and they will update him as soon as possible. Lorraine also explains that the issue may occur due to updates or reassigned IP ranges and that the team is working to refresh the database."},"intents":{"segments":[{"text":"This is Lorraine from OrthoTech support. How Hi. can I assist It's you today, me.","start_word":3,"end_word":17,"intents":[{"intent":"Assist customer","confidence_score":0.07442282}]},{"text":"Like, we tried to turn off our router and waited for twenty minutes and turned it on. It's still going similar. Okay.","start_word":25,"end_word":46,"intents":[{"intent":"Check router status","confidence_score":0.21509343}]},{"text":"So upon coordinating the the issue to the back end team, we apologize as there is a Gail IP location issue we are currently attending to. We hope to have it resolved as as soon as possible. So our team is working engineering team, and we have a possible estimated time of resolution between this Monday to Wednesday.","start_word":56,"end_word":113,"intents":[{"intent":"Coordinate issue","confidence_score":0.54687876}]},{"text":"But I'll update you if ever there is a changes with the schedule because we're hoping this to be resolved today. But if not possible, yeah, please wait until Wednesday then. K.","start_word":151,"end_word":182,"intents":[{"intent":"Update schedule","confidence_score":0.23655166}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Lorraine from OrthoTech support. How Hi. can I assist It's you today, me. Let sir? me check Mhmm. again. Yeah. Like, we tried to turn off our router and waited for twenty minutes and turned it on. It's still going similar. Okay. I see. Am I speaking with Samick? Yep. Yes. So upon coordinating the the issue to the back end team, we apologize as there is a Gail IP location issue we are currently attending to. We hope to have it resolved as as soon as possible. So our team is working engineering team, and we have a possible estimated time of resolution between this Monday to Wednesday. So we are very sorry for the inconvenience and frustration this has caused you, and we truly appreciate your patience while we work on resolving the issue. Also, like, we have to wait till Wednesday then. Yeah. But I'll update you if ever there is a changes with the schedule because we're hoping this to be resolved today. But if not possible, yeah, please wait until Wednesday then. K. Alright. Didn't there. Mhmm. Yeah. Yes. So I do. I think the issue was caused by a GEO IP database mismatch. Mhmm. This is where the public IP address were temporarily mapped to an incorrect location in external location databases. Okay. Yes. Because so this can sometimes happen when IP ranges are recently updated or reassigned, and streaming platforms may take some time to refresh their records. Okay. Alright. No problem then. Thank you. Yeah. Yeah. And we'll update you ASAP once there's the changes with the schedule or it has been resolved. Okay. Good. Thank you. K. Thank you. Bye for now, Tamek.","start_word":0,"end_word":286,"sentiment":"neutral","sentiment_score":-0.025363555178046227}],"average":{"sentiment":"neutral","sentiment_score":-0.02536355698438976}}}}