{"metadata":{"transaction_key":"deprecated","request_id":"019fda08-25b2-7790-b426-a2b3061f622e","sha256":"f900cdd601a0ebd746837035190e1bf63d551b098c29392ce5e9cbe18e6f1961","created":"2026-08-07T02:23:16.288Z","duration":26.135937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":61,"output_tokens":61},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":61,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You're with the voice mail of David Holmesby, IT manager for Oztech. Please leave a message with your name, contact number, and the reason for the call, and I will return your call as soon as possible. Thank you so much. Have a great day.","confidence":0.9980469,"words":[{"word":"hi","start":0.48,"end":0.56,"confidence":0.75805664,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.019236652180552483},{"word":"you're","start":0.56,"end":0.88,"confidence":0.5930176,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.015377956442534924},{"word":"with","start":0.88,"end":1.12,"confidence":0.67626953,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.012439623475074768},{"word":"the","start":1.12,"end":1.1999999,"confidence":0.23400879,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021444221958518028},{"word":"voice","start":1.1999999,"end":1.4399999,"confidence":0.7319336,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.01770067773759365},{"word":"mail","start":1.4399999,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":0.009670989587903025},{"word":"of","start":1.5999999,"end":1.76,"confidence":0.5961914,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02027706615626812},{"word":"david","start":1.76,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"David","sentiment":"neutral","sentiment_score":0.01076036226004362},{"word":"holmesby","start":2.1599998,"end":2.6599998,"confidence":0.5494385,"punctuated_word":"Holmesby,","sentiment":"neutral","sentiment_score":0.024193689227104187},{"word":"it","start":2.96,"end":3.28,"confidence":0.9892578,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.03003040887415409},{"word":"manager","start":3.28,"end":3.6799998,"confidence":0.9370117,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":0.017818085849285126},{"word":"for","start":3.6799998,"end":3.9199998,"confidence":0.9667969,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03697550669312477},{"word":"oztech","start":3.9199998,"end":4.42,"confidence":0.58329266,"punctuated_word":"Oztech.","sentiment":"neutral","sentiment_score":0.03782294690608978},{"word":"please","start":4.48,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.01901187375187874},{"word":"leave","start":4.7999997,"end":5.04,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.02205929532647133},{"word":"a","start":5.04,"end":5.12,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013617943972349169},{"word":"message","start":5.12,"end":5.62,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.027712076902389526},{"word":"with","start":6.24,"end":6.48,"confidence":0.984375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.012339398264884949},{"word":"your","start":6.48,"end":6.72,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0053248293697834015},{"word":"name","start":6.72,"end":7.22,"confidence":0.98535156,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.010226566344499588},{"word":"contact","start":7.68,"end":8.08,"confidence":0.46240234,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.022653892636299133},{"word":"number","start":8.08,"end":8.58,"confidence":0.97314453,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.0035357773303985596},{"word":"and","start":9.28,"end":9.36,"confidence":0.8144531,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017195366322994232},{"word":"the","start":9.36,"end":9.44,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02775215730071068},{"word":"reason","start":9.44,"end":9.76,"confidence":0.98828125,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04437929391860962},{"word":"for","start":9.76,"end":9.92,"confidence":0.9633789,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.044430945068597794},{"word":"the","start":9.92,"end":10.0,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018381647765636444},{"word":"call","start":10.0,"end":10.24,"confidence":0.9345703,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.018524320796132088},{"word":"and","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01278231292963028},{"word":"i","start":10.4,"end":10.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0188664048910141},{"word":"will","start":10.48,"end":10.719999,"confidence":0.8925781,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.019823111593723297},{"word":"return","start":10.719999,"end":11.04,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.0536915510892868},{"word":"your","start":11.04,"end":11.2,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04055105149745941},{"word":"call","start":11.2,"end":11.36,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.034927383065223694},{"word":"as","start":11.36,"end":11.44,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03287365287542343},{"word":"soon","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.00021442770957946777},{"word":"as","start":11.679999,"end":11.84,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0014588236808776855},{"word":"possible","start":11.84,"end":12.32,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.02928277850151062},{"word":"thank","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7864319086074829},{"word":"you","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8062708377838135},{"word":"so","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7918356657028198},{"word":"much","start":12.88,"end":13.12,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.7383456230163574},{"word":"have","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.742922306060791},{"word":"a","start":13.28,"end":13.44,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7802141308784485},{"word":"great","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7828275561332703},{"word":"day","start":13.679999,"end":13.875,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5074662566184998}],"paragraphs":{"transcript":"\nHi. You're with the voice mail of David Holmesby, IT manager for Oztech. Please leave a message with your name, contact number, and the reason for the call, and I will return your call as soon as possible. Thank you so much. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.56,"sentiment":"neutral","sentiment_score":0.019236652180552483},{"text":"You're with the voice mail of David Holmesby, IT manager for Oztech.","start":0.56,"end":4.42,"sentiment":"neutral","sentiment_score":0.021209294597307842},{"text":"Please leave a message with your name, contact number, and the reason for the call, and I will return your call as soon as possible.","start":4.48,"end":12.32,"sentiment":"neutral","sentiment_score":-0.019605347141623496},{"text":"Thank you so much.","start":12.32,"end":13.12,"sentiment":"positive","sentiment_score":0.7807210087776184},{"text":"Have a great day.","start":13.12,"end":13.875,"sentiment":"positive","sentiment_score":0.7033575624227524}],"sentiment":"neutral","sentiment_score":0.12434627812193788,"num_words":46,"start":0.48,"end":13.875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You're with the voice mail of David Holmesby, IT manager for Oztech. Please leave a message with your name, contact number, and the reason for the call, and I will return your call as soon as possible. Thank you so much. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.56,"sentiment":"neutral","sentiment_score":0.019236652180552483},{"text":"You're with the voice mail of David Holmesby, IT manager for Oztech.","start":0.56,"end":4.42,"sentiment":"neutral","sentiment_score":0.021209294597307842},{"text":"Please leave a message with your name, contact number, and the reason for the call, and I will return your call as soon as possible.","start":4.48,"end":12.32,"sentiment":"neutral","sentiment_score":-0.019605347141623496},{"text":"Thank you so much.","start":12.32,"end":13.12,"sentiment":"positive","sentiment_score":0.7807210087776184},{"text":"Have a great day.","start":13.12,"end":13.875,"sentiment":"positive","sentiment_score":0.7033575624227524}],"sentiment":"neutral","sentiment_score":0.12434627812193788,"channel":1,"num_words":46,"start":0.48,"end":13.875}]},"summary":{"result":"success","short":"Hi. You're with the voice mail of David Holmesby, IT manager for Oztech. Please leave a message with your name, contact number, and the reason for the call, and I will return your call as soon as possible. Thank you so much. Have a great day."},"intents":{"segments":[{"text":"Thank you so much. Have a great day.","start_word":38,"end_word":45,"intents":[{"intent":"Leave message","confidence_score":0.10692626}]}]},"sentiments":{"segments":[{"text":"Hi. You're with the voice mail of David Holmesby, IT manager for Oztech. Please leave a message with your name, contact number, and the reason for the call, and I will return your call as soon as possible.","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":-0.0011796297039836643},{"text":"Thank you so much. Have a great day.","start_word":38,"end_word":45,"sentiment":"positive","sentiment_score":0.769977867603302}],"average":{"sentiment":"neutral","sentiment_score":0.1378815447697874}}}}