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Hi. Yes. Who did that? You or somebody else? Okay. The first one you said six thirty to eight forty is estimated. Four twenty one panel, you said. Yeah? Yeah. You said that in the first one, twenty one panel six thirty two four eight four. Yeah? Alright. What about the final one? You said 800? Yeah. How many panels? No. I can see that. Check again. How many panels in the final one? One? No. How come how come you can't see that? What I saw, the first one, you said 21 panel. Not yeah. Can you see that exactly numbers? Yeah. Then how you're talking about 20 to 21? Just say 21. Right numbers, I won't. Okay? And what about the second one? What about the second one? Alright. Let me have a look. Right. 05:24 one Okay. You put fifteen panel. My question is, why did you put fifteen? Why is that? Yeah. But why I not talk about 15 panel in any stage? So if I accept that, it's going to be really wrong. I'm not going to accept it. This is a little bit dodgy for me. When I try to point out, it still do not get the point. I'm not talking about the email. I talking about writing document. We you we're talking about 22 or 20 three panel, and then you write it down for fifteen. Then what you will do, you will do 15 and ask some more money for the rest. I'm not going to do that. Make it 25, then I will see. Make it 25? I know that there is no 25 for this headset because I I can't trust because when I explain also, you'll not try to get the point. I don't have 25, but for safe side, make it like that. Yeah. 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Hi. Yes. Who did that? You or somebody else?\n\nOkay. The first one you said six thirty to eight forty is estimated. Four twenty one panel, you said. Yeah? Yeah.\n\nYou said that in the first one, twenty one panel six thirty two four eight four. Yeah? Alright. What about the final one? You said 800?\n\nYeah. How many panels? No. I can see that. Check again.\n\nHow many panels in the final one? One? No. How come how come you can't see that? What I saw, the first one, you said 21 panel.\n\nNot yeah. Can you see that exactly numbers? Yeah. Then how you're talking about 20 to 21? Just say 21.\n\nRight numbers, I won't. Okay? And what about the second one? What about the second one? Alright.\n\nLet me have a look. Right. 05:24 one Okay. You put fifteen panel. My question is, why did you put fifteen?\n\nWhy is that? Yeah. But why I not talk about 15 panel in any stage? So if I accept that, it's going to be really wrong. I'm not going to accept it.\n\nThis is a little bit dodgy for me. When I try to point out, it still do not get the point. I'm not talking about the email. I talking about writing document. We you we're talking about 22 or 20 three panel, and then you write it down for fifteen.\n\nThen what you will do, you will do 15 and ask some more money for the rest. I'm not going to do that. Make it 25, then I will see. Make it 25? I know that there is no 25 for this headset because I I can't trust because when I explain also, you'll not try to get the point.\n\nI don't have 25, but for safe side, make it like that. Yeah. Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.00976648461073637},{"text":"Hi.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.02401841431856155},{"text":"Yes.","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":-0.1106436923146248},{"text":"Who did that?","start":7.44,"end":8.24,"sentiment":"neutral","sentiment_score":-0.32568005720774335},{"text":"You or somebody else?","start":8.24,"end":9.54,"sentiment":"neutral","sentiment_score":-0.2868915945291519}],"sentiment":"neutral","sentiment_score":-0.22014653431251646,"num_words":10,"start":1.4399999,"end":9.54},{"sentences":[{"text":"Okay.","start":13.304999,"end":13.625,"sentiment":"neutral","sentiment_score":0.01706019416451454},{"text":"The first one you said six thirty to eight forty is estimated.","start":13.625,"end":18.045,"sentiment":"neutral","sentiment_score":0.038005066104233265},{"text":"Four twenty one panel, you said.","start":18.664999,"end":20.345,"sentiment":"neutral","sentiment_score":0.029083894255260628},{"text":"Yeah?","start":20.345,"end":20.845,"sentiment":"neutral","sentiment_score":0.029780752956867215},{"text":"Yeah.","start":24.025,"end":24.265,"sentiment":"neutral","sentiment_score":0.029972167685627937}],"sentiment":"neutral","sentiment_score":0.03368463207568441,"num_words":21,"start":13.304999,"end":24.265},{"sentences":[{"text":"You said that in the first one, twenty one panel six thirty two four eight four.","start":24.265,"end":31.859999,"sentiment":"neutral","sentiment_score":0.012258685077540576},{"text":"Yeah?","start":31.859999,"end":32.36,"sentiment":"neutral","sentiment_score":0.0101614436134696},{"text":"Alright.","start":34.42,"end":34.899998,"sentiment":"neutral","sentiment_score":0.020038140937685966},{"text":"What about the final one?","start":34.899998,"end":36.44,"sentiment":"neutral","sentiment_score":-0.009529353864490987},{"text":"You said 800?","start":37.54,"end":38.76,"sentiment":"neutral","sentiment_score":-0.017083161510527134}],"sentiment":"neutral","sentiment_score":0.004901626612991095,"num_words":26,"start":24.265,"end":38.76},{"sentences":[{"text":"Yeah.","start":42.395,"end":42.795,"sentiment":"neutral","sentiment_score":0.011808373034000397},{"text":"How many panels?","start":42.795,"end":43.774998,"sentiment":"neutral","sentiment_score":-0.0027326407531897226},{"text":"No.","start":48.315,"end":48.635,"sentiment":"negative","sentiment_score":-0.3678662180900574},{"text":"I can see that.","start":48.635,"end":49.695,"sentiment":"neutral","sentiment_score":-0.31579748541116714},{"text":"Check again.","start":49.915,"end":50.735,"sentiment":"neutral","sentiment_score":-0.1589273437857628}],"sentiment":"neutral","sentiment_score":-0.17684549059380184,"num_words":11,"start":42.395,"end":50.735},{"sentences":[{"text":"How many panels in the final one?","start":54.555,"end":56.19,"sentiment":"neutral","sentiment_score":-0.03365203418901989},{"text":"One?","start":56.19,"end":56.69,"sentiment":"neutral","sentiment_score":-0.032395824790000916},{"text":"No.","start":60.03,"end":60.19,"sentiment":"negative","sentiment_score":-0.3737412691116333},{"text":"How come how come you can't see that?","start":60.19,"end":62.589996,"sentiment":"negative","sentiment_score":-0.33971646428108215},{"text":"What I saw, the first one, you said 21 panel.","start":62.589996,"end":66.45,"sentiment":"neutral","sentiment_score":-0.12671103924512864}],"sentiment":"neutral","sentiment_score":-0.1713534607379525,"num_words":27,"start":54.555,"end":66.45},{"sentences":[{"text":"Not yeah.","start":66.509995,"end":68.35,"sentiment":"negative","sentiment_score":-0.37885330617427826},{"text":"Can you see that exactly numbers?","start":68.35,"end":70.369995,"sentiment":"neutral","sentiment_score":-0.1471128910779953},{"text":"Yeah.","start":73.924995,"end":74.424995,"sentiment":"neutral","sentiment_score":-0.018513720482587814},{"text":"Then how you're talking about 20 to 21?","start":89.159996,"end":91.71999,"sentiment":"neutral","sentiment_score":-0.045667444821447134},{"text":"Just say 21.","start":91.71999,"end":92.84,"sentiment":"neutral","sentiment_score":-0.12739279866218567}],"sentiment":"neutral","sentiment_score":-0.1203207816928625,"num_words":20,"start":66.509995,"end":92.84},{"sentences":[{"text":"Right numbers, I won't.","start":92.84,"end":94.14,"sentiment":"negative","sentiment_score":-0.4063801169395447},{"text":"Okay?","start":94.52,"end":95.02,"sentiment":"neutral","sentiment_score":-0.1457974910736084},{"text":"And what about the second one?","start":95.64,"end":97.259995,"sentiment":"neutral","sentiment_score":-0.0499669403458635},{"text":"What about the second one?","start":98.6,"end":100.06,"sentiment":"neutral","sentiment_score":-0.04181441850960255},{"text":"Alright.","start":108.005,"end":108.505,"sentiment":"neutral","sentiment_score":0.004992289002984762}],"sentiment":"neutral","sentiment_score":-0.13383525908541152,"num_words":17,"start":92.84,"end":108.505},{"sentences":[{"text":"Let me have a look.","start":108.725,"end":109.865,"sentiment":"neutral","sentiment_score":0.00004248246550559997},{"text":"Right.","start":124.17,"end":124.65,"sentiment":"neutral","sentiment_score":0.0016184821724891665},{"text":"05:24 one Okay.","start":124.65,"end":131.485,"sentiment":"neutral","sentiment_score":-0.03479590329031149},{"text":"You put fifteen panel.","start":131.485,"end":132.925,"sentiment":"neutral","sentiment_score":-0.17898065969347954},{"text":"My question is, why did you put fifteen?","start":132.925,"end":135.585,"sentiment":"negative","sentiment_score":-0.3858564533293247}],"sentiment":"neutral","sentiment_score":-0.18596814670378253,"num_words":21,"start":108.725,"end":135.585},{"sentences":[{"text":"Why is that?","start":136.125,"end":136.945,"sentiment":"negative","sentiment_score":-0.4317494332790375},{"text":"Yeah.","start":146.36,"end":146.59999,"sentiment":"neutral","sentiment_score":-0.02194855734705925},{"text":"But why I not talk about 15 panel in any stage?","start":146.59999,"end":150.93999,"sentiment":"neutral","sentiment_score":-0.13485202498056673},{"text":"So if I accept that, it's going to be really wrong.","start":151.56,"end":156.60501,"sentiment":"negative","sentiment_score":-0.38957403938878665},{"text":"I'm not going to accept it.","start":168.76,"end":169.88,"sentiment":"negative","sentiment_score":-0.374385933081309}],"sentiment":"neutral","sentiment_score":-0.291631223866716,"num_words":32,"start":136.125,"end":169.88},{"sentences":[{"text":"This is a little bit dodgy for me.","start":169.88,"end":171.24,"sentiment":"negative","sentiment_score":-0.6175602823495865},{"text":"When I try to point out, it still do not get the point.","start":171.24,"end":174.92,"sentiment":"negative","sentiment_score":-0.3800491518699206},{"text":"I'm not talking about the email.","start":174.92,"end":176.6,"sentiment":"neutral","sentiment_score":-0.25744079798460007},{"text":"I talking about writing document.","start":176.6,"end":179.02,"sentiment":"neutral","sentiment_score":-0.20156892538070678},{"text":"We you we're talking about 22 or 20 three panel, and then you write it down for fifteen.","start":182.595,"end":187.555,"sentiment":"neutral","sentiment_score":-0.10612988885906008}],"sentiment":"neutral","sentiment_score":-0.2868789729475975,"num_words":50,"start":169.88,"end":187.555},{"sentences":[{"text":"Then what you will do, you will do 15 and ask some more money for the rest.","start":187.555,"end":192.515,"sentiment":"negative","sentiment_score":-0.3584994445828831},{"text":"I'm not going to do that.","start":192.515,"end":193.89499,"sentiment":"negative","sentiment_score":-0.5012169480323792},{"text":"Make it 25, then I will see.","start":197.43,"end":199.27,"sentiment":"neutral","sentiment_score":-0.0449137490774904},{"text":"Make it 25?","start":199.27,"end":200.39,"sentiment":"neutral","sentiment_score":-0.04819216579198837},{"text":"I know that there is no 25 for this headset because I I can't trust because when I explain also, you'll not try to get the point.","start":200.39,"end":207.12999,"sentiment":"negative","sentiment_score":-0.38057050440046525}],"sentiment":"neutral","sentiment_score":-0.3306028100972374,"num_words":60,"start":187.555,"end":207.12999},{"sentences":[{"text":"I don't have 25, but for safe side, make it like that.","start":211.56499,"end":215.185,"sentiment":"neutral","sentiment_score":-0.10693067995210488},{"text":"Yeah.","start":219.72499,"end":220.22499,"sentiment":"neutral","sentiment_score":0.1181643009185791},{"text":"Alright.","start":222.36499,"end":222.86499,"sentiment":"neutral","sentiment_score":-0.07849108427762985}],"sentiment":"neutral","sentiment_score":-0.08882106734173638,"num_words":14,"start":211.56499,"end":222.86499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, Samuel? Yeah.\n\nChannel 1: Hi.\n\nChannel 0: Have you checked the email?\n\nChannel 1: Yes. Who did that? You or somebody else?\n\nChannel 0: Me?\n\nChannel 1: Okay. The first one\n\nChannel 0: Alright.\n\nChannel 1: you said six thirty to eight forty is estimated. Four twenty one panel, you said. Yeah?\n\nChannel 0: 20 to 21 panels. Right?\n\nChannel 1: Yeah. You said that in the first one, twenty one panel six thirty two four eight four. Yeah?\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. What about the final one? You said 800?\n\nChannel 0: The final yeah. The final one is 800.\n\nChannel 1: Yeah. How many panels?\n\nChannel 0: 20 to 21 panels.\n\nChannel 1: No. I can see that. Check again.\n\nChannel 0: Mhmm.\n\nChannel 1: How many panels in the\n\nChannel 0: 10\n\nChannel 1: final one? One?\n\nChannel 0: 20 panels.\n\nChannel 1: No. How come how come you can't see that? What I saw, the first one, you said 21 panel. Not yeah. Can you see that exactly\n\nChannel 0: Hold on. Let\n\nChannel 1: numbers?\n\nChannel 0: let let hold on. Let me check. Let me check here\n\nChannel 1: Yeah.\n\nChannel 0: in my email. Hold on. Alright. It says here 21 panels. So\n\nChannel 1: Then how you're talking about 20 to 21? Just say 21. Right numbers, I won't. Okay?\n\nChannel 0: yeah.\n\nChannel 1: And what about the\n\nChannel 0: Yeah.\n\nChannel 1: second\n\nChannel 0: Yeah.\n\nChannel 1: one? What about the second one?\n\nChannel 0: Have you have you seen the 05:22 forty PM email?\n\nChannel 1: Alright. Let me have a look. Right. 05:24 one\n\nChannel 0: Yeah. 05:22\n\nChannel 1: Okay. You put fifteen panel. My question is, why did you put fifteen? Why is that?\n\nChannel 0: PM. No. It's because somehow, it's because we have two traces. We have two options. We have fifteen and thirty panels\n\nChannel 1: Yeah. But\n\nChannel 0: only. So,\n\nChannel 1: why I not talk about 15 panel in any stage?\n\nChannel 0: yes,\n\nChannel 1: So\n\nChannel 0: I\n\nChannel 1: if\n\nChannel 0: know.\n\nChannel 1: I accept\n\nChannel 0: I\n\nChannel 1: that,\n\nChannel 0: know.\n\nChannel 1: it's going to be really wrong.\n\nChannel 0: Yes. I know. But I already explained here in the email that we have only two options, 15 or 20 panels 15 or 30 panels. So\n\nChannel 1: I'm\n\nChannel 0: that\n\nChannel 1: not going to accept it.\n\nChannel 0: look.\n\nChannel 1: This is a\n\nChannel 0: I\n\nChannel 1: little\n\nChannel 0: know\n\nChannel 1: bit\n\nChannel 0: both.\n\nChannel 1: dodgy for me. When I\n\nChannel 0: Mhmm.\n\nChannel 1: try to point out, it still do not get the point. I'm not talking about the email. I talking about writing document.\n\nChannel 0: Mhmm. But but\n\nChannel 1: We you\n\nChannel 0: do\n\nChannel 1: we're talking\n\nChannel 0: do you\n\nChannel 1: about\n\nChannel 0: confirm\n\nChannel 1: 22 or\n\nChannel 0: I think\n\nChannel 1: 20\n\nChannel 0: if\n\nChannel 1: three\n\nChannel 0: I'm okay?\n\nChannel 1: panel, and then you write it down for fifteen. Then what you will do, you will do 15 and ask some more money for the rest. I'm not going to do that.\n\nChannel 0: No. We will do 21 panels.\n\nChannel 1: Make it 25, then I will see. Make it 25? I know that there is no 25 for this headset because I I can't trust because when I explain also, you'll not try to get the point.\n\nChannel 0: Alright. So now you want 25 panels?\n\nChannel 1: I don't have 25, but for safe side, make it like that.\n\nChannel 0: Alright. Okay. So I will send you a new email.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.00976648461073637}],"sentiment":"neutral","sentiment_score":0.00976648461073637,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Hello, Samuel?","start":2.24,"end":3.22,"sentiment":"neutral","sentiment_score":0.027385149151086807},{"text":"Yeah.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.02986658737063408}],"sentiment":"neutral","sentiment_score":0.02821229522426923,"channel":0,"num_words":3,"start":2.24,"end":4.26},{"sentences":[{"text":"Hi.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.02401841431856155}],"sentiment":"neutral","sentiment_score":0.02401841431856155,"channel":1,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"Have you checked the 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The customer questions why they should use 15 panels instead of 21, and the agent explains that they only have two options and will need to write down the numbers for the final panel. The customer agrees to send a new email with the necessary information."},"intents":{"segments":[{"text":"Have you checked the email? Yes. Who did that?","start_word":5,"end_word":13,"intents":[{"intent":"Confirm email","confidence_score":0.047623333},{"intent":"Confirm email","confidence_score":0.040791944}]},{"text":"Four twenty one panel, you said. Yeah? 20 to 21 panels. Right? Yeah. You said that in the first one, twenty one panel six thirty two four eight four. Yeah?","start_word":33,"end_word":62,"intents":[{"intent":"Check panel number","confidence_score":0.06288625}]},{"text":"How many panels? 20 to 21 panels.","start_word":82,"end_word":88,"intents":[{"intent":"Identify panel numbers","confidence_score":0.0024883002},{"intent":"Check total","confidence_score":0.000050622155}]},{"text":"It's because somehow, it's because we have two traces. We have two options. We have fifteen and thirty panels Yeah.","start_word":232,"end_word":251,"intents":[{"intent":"Request panel options","confidence_score":0.0017747695}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Samuel? Yeah. Hi. Have you checked the email? Yes. Who did that? You or somebody else? Me? Okay. The first one Alright. you said six thirty to eight forty is estimated. Four twenty one panel, you said. Yeah? 20 to 21 panels. Right? Yeah. You said that in the first one, twenty one panel six thirty two four eight four. Yeah? Mhmm. Alright. What about the final one? You said 800? The final yeah. The final one is 800. Yeah. How many panels? 20 to 21 panels.","start_word":0,"end_word":88,"sentiment":"neutral","sentiment_score":-0.01176826935261488},{"text":"No.","start_word":89,"end_word":89,"sentiment":"negative","sentiment_score":-0.3678662180900574},{"text":"I can see that. Check again. Mhmm. How many panels in the 10 final one? One? 20 panels.","start_word":90,"end_word":107,"sentiment":"neutral","sentiment_score":-0.10350905358791351},{"text":"No.","start_word":108,"end_word":108,"sentiment":"negative","sentiment_score":-0.3737412691116333},{"text":"How come how come you can't see that? What I saw, the first one, you said 21 panel.","start_word":109,"end_word":126,"sentiment":"neutral","sentiment_score":-0.21823635697364807},{"text":"Not yeah.","start_word":127,"end_word":128,"sentiment":"negative","sentiment_score":-0.3613803386688232},{"text":"Can you see that exactly Hold on. Let numbers? let let hold on. Let me check. Let me check here Yeah. in my email. Hold on. Alright. It says here 21 panels. So Then how you're talking about 20 to 21? Just say 21.","start_word":129,"end_word":172,"sentiment":"neutral","sentiment_score":-0.05089154466986656},{"text":"Right numbers, I won't.","start_word":173,"end_word":176,"sentiment":"negative","sentiment_score":-0.3990039825439453},{"text":"Okay? yeah. And what about the Yeah. second Yeah. one? What about the second one? Have you have you seen the 05:22 forty PM email? Alright. Let me have a look. Right. 05:24 one Yeah. 05:22 Okay. You put fifteen panel.","start_word":177,"end_word":217,"sentiment":"neutral","sentiment_score":-0.04845865070819855},{"text":"My question is, why did you put fifteen? Why is that?","start_word":218,"end_word":228,"sentiment":"negative","sentiment_score":-0.3946015536785126},{"text":"PM.","start_word":229,"end_word":229,"sentiment":"neutral","sentiment_score":-0.19215771555900577},{"text":"No.","start_word":230,"end_word":230,"sentiment":"negative","sentiment_score":-0.4268954694271088},{"text":"It's because somehow, it's because we have two traces. We have two options. We have fifteen and thirty panels Yeah. But only. So, why I not talk about 15 panel in any stage? yes, So I if know. I accept I that, know.","start_word":231,"end_word":273,"sentiment":"neutral","sentiment_score":-0.08994623273611069},{"text":"it's going to be really wrong.","start_word":274,"end_word":279,"sentiment":"negative","sentiment_score":-0.5308708548545837},{"text":"Yes. I know. But I already explained here in the email that we have only two options, 15 or 20 panels 15 or 30 panels.","start_word":280,"end_word":304,"sentiment":"neutral","sentiment_score":-0.13831177353858948},{"text":"So I'm that not going to accept look. it. This is a I little know bit both. dodgy for me.","start_word":305,"end_word":324,"sentiment":"negative","sentiment_score":-0.5099533796310425},{"text":"When I Mhmm.","start_word":325,"end_word":327,"sentiment":"neutral","sentiment_score":-0.27944666147232056},{"text":"try to point out, it still do not get the point.","start_word":328,"end_word":338,"sentiment":"negative","sentiment_score":-0.383302628993988},{"text":"I'm not talking about the email. I talking about writing document. Mhmm. But but We you do we're talking do you about confirm 22 or I think 20 if three I'm okay? panel, and then you write it down for fifteen.","start_word":339,"end_word":379,"sentiment":"neutral","sentiment_score":-0.1282251924276352},{"text":"Then what you will do, you will do 15 and ask some more money for the rest. I'm not going to do that.","start_word":380,"end_word":402,"sentiment":"negative","sentiment_score":-0.3994048833847046},{"text":"No. We will do 21 panels. Make it 25, then I will see. Make it 25?","start_word":403,"end_word":418,"sentiment":"neutral","sentiment_score":-0.0792374536395073},{"text":"I know that there is no 25 for this headset because I I can't trust because when I explain also, you'll not try to get the point.","start_word":419,"end_word":445,"sentiment":"negative","sentiment_score":-0.38054758310317993},{"text":"Alright. So now you want 25 panels? I don't have 25, but for safe side, make it like that. Alright. Okay. So I will send you a new email. Yeah. Alright.","start_word":446,"end_word":476,"sentiment":"neutral","sentiment_score":-0.0010594729101285338},{"text":"Thank you.","start_word":477,"end_word":478,"sentiment":"positive","sentiment_score":0.3803514242172241},{"text":"Alright.","start_word":479,"end_word":479,"sentiment":"neutral","sentiment_score":0.16691146790981293}],"average":{"sentiment":"neutral","sentiment_score":-0.1425663962293027}}}}